We talk about the 2024 ITSMF event in Reading
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- Опубліковано 27 лис 2024
- In this session, Sunil shares some of the highlights and takeaways from the 2024 ITSMF event in Reading, touching on some of the keynotes, challenges shared from customers and (perhaps most importantly) the session where Mark Twomey - Xcession CEO and Gary Overbury of MS Amlin talk about the ServiceNow improvement program of works undertaken.
Highlights
💡 The event featured case studies over vendor showcases.
📈 Keynotes focused on practical applications of service management.
🤝 Emphasis on partnerships within the service management ecosystem.
🏥 NHS’s drive for a service desk community highlighted.
🤖 AI’s role in enhancing service management efficiency discussed.
Key Insights
🎓 The ITSMF event attracted serious IT service management professionals, fostering in-depth discussions and collaborations. This highlights the event’s commitment to practical solutions rather than mere product showcases.
🔍 Case studies comprised about 50% of the talks, emphasizing real-world applications and the importance of sharing experiences to solve common challenges in service management.
🛠️ Keynote speakers presented transformative journeys in organizations, showcasing how dedicated efforts can significantly improve service delivery, user experience, and operational efficiency.
🌐 The call for a community within the NHS service desks signifies the need for collaboration and knowledge sharing, which can enhance service delivery across the board.
🤖 AI was discussed as a tool for improving incident management processes, underscoring the trend of integrating advanced technologies to enhance efficiency in service management.
💬 The event fostered discussions around the importance of partnerships, not just with vendors but across stakeholders, highlighting the collaborative ecosystem required for successful service management.
🎤 Future podcast discussions are encouraged, with an open invitation for guests to share their experiences, reinforcing the podcast’s commitment to community engagement and knowledge sharing.
