I have downloaded and installed the driver, set up wifi for my ImageClass MF267DW, I'm now at the step of adding a printer to my MAC, but I don't see a printer list to pick Canon Printer. What should I do?
Oh no! We're sad to hear that, Devie! We'd recommend reaching out to our printer technical support to help resolve this at: 1-800-652-2666 after 8am ET, weekdays. Make sure the printer is registered at: canon.us/account and the number you're calling from is the number associated with your My Canon Account to get directly connected. You'll also find all available technical support options for your printer from within My Canon Account, including how-to, troubleshooting videos Thank you for contacting us.
Hi! Just as you'll want to make sure your printer is plugged in and turned on before getting started, you'll also want to make sure your router is working properly. You can do this simply by seeing if the router is powered on and if devices connected to it, such as your computer, are able to access it. Once you've verified this, you're ready to proceed with the steps shown in the video. Those steps involve only your computer and your printer. If you still have questions, our imageCLASS support team will be happy to answer them. You can reach them Monday through Friday at 1-800-OK-CANON (1-800-652-2666). We hope this clears things up!
Hi! If you've followed the instructions shown in the video and your imageCLASS printer isn't properly communicating with your computer, our US-based support squad will be happy to help. You can give them a call weekdays at 1-800-OK-CANON (1-800-652-2666). We hope to talk to you soon!
Hello: If you have followed the video carefully and still have trouble, you may want to contact our printer support team. They are happy to assist. Contact 800-651-2666 Monday-Friday, excluding holidays. We hope this information is helpful.
Unanswered questions: (1) As to entering 'password' . . same as I use for a wireless connection ? What if several characters of my password are not available on your list ? (2) If I normally use a Ethernet computer/router connection, can I still do a wireless printer connection ? Or will I have to go to USB ?
Hi, Paul! To get your imageCLASS printer onto your network, you'll need to enter your network password. The printer should let you choose just about any character available on a standard keyboard including uppercase letters, lowercase letters, numbers, and symbols. Your printer should also support both a LAN connection and Wi-Fi. If you're having problems getting your imageCLASS printer to work across your network, our US-based support squad is just a phone call away at 1-800-OK-CANON (1-800-652-2666). Hope this helps!
@@CanonUSA I changed my WiFi Network password 'to make sure' the special characters I used could be fully entered on the printer screen. I am now about to follow the video instructions and go through this process again.
Hi! If you need help with your Canon imageCLASS printer, please let us know which model you're using and what you need help with so we can point the way. We look forward to your reply!
Thanks for watching, John! If you still need help setting up your imageCLASS printer, our support team will be glad to assist you. They're open Monday through Friday at 1-800-OK-CANON (1-800-652-2666). We look forward to your call!
Follow step by step. It works... Thank you
I have downloaded and installed the driver, set up wifi for my ImageClass MF267DW, I'm now at the step of adding a printer to my MAC, but I don't see a printer list to pick Canon Printer. What should I do?
Oh no! We're sad to hear that, Devie! We'd recommend reaching out to our printer technical support to help resolve this at: 1-800-652-2666 after 8am ET, weekdays. Make sure the printer is registered at: canon.us/account and the number you're calling from is the number associated with your My Canon Account to get directly connected.
You'll also find all available technical support options for your printer from within My Canon Account, including how-to, troubleshooting videos
Thank you for contacting us.
What does it mean ''confirm that you router is properly set up?'' My router does not have ''add printer'' in settings. Is that a problem?
Hi! Just as you'll want to make sure your printer is plugged in and turned on before getting started, you'll also want to make sure your router is working properly. You can do this simply by seeing if the router is powered on and if devices connected to it, such as your computer, are able to access it. Once you've verified this, you're ready to proceed with the steps shown in the video. Those steps involve only your computer and your printer.
If you still have questions, our imageCLASS support team will be happy to answer them. You can reach them Monday through Friday at 1-800-OK-CANON (1-800-652-2666).
We hope this clears things up!
I cannot get the Scanner Utility installation to work. The scanner. She does not appear in the Add Network Scanner window. Any suggestions?
Hi! If you've followed the instructions shown in the video and your imageCLASS printer isn't properly communicating with your computer, our US-based support squad will be happy to help. You can give them a call weekdays at 1-800-OK-CANON (1-800-652-2666).
We hope to talk to you soon!
Wow ❤️😍
And what if there is no 'wireless LAN settings' under network settings??
Hello:
If you have followed the video carefully and still have trouble, you may want to contact our printer support team. They are happy to assist. Contact 800-651-2666 Monday-Friday, excluding holidays.
We hope this information is helpful.
Unanswered questions: (1) As to entering 'password' . . same as I use for a wireless connection ? What if several characters of my password are not available on your list ? (2) If I normally use a Ethernet computer/router connection, can I still do a wireless printer connection ? Or will I have to go to USB ?
Hi, Paul! To get your imageCLASS printer onto your network, you'll need to enter your network password. The printer should let you choose just about any character available on a standard keyboard including uppercase letters, lowercase letters, numbers, and symbols. Your printer should also support both a LAN connection and Wi-Fi.
If you're having problems getting your imageCLASS printer to work across your network, our US-based support squad is just a phone call away at 1-800-OK-CANON (1-800-652-2666).
Hope this helps!
@@CanonUSA I changed my WiFi Network password 'to make sure' the special characters I used could be fully entered on the printer screen. I am now about to follow the video instructions and go through this process again.
Can help me
Hi! If you need help with your Canon imageCLASS printer, please let us know which model you're using and what you need help with so we can point the way.
We look forward to your reply!
This is such a bad process
Like so bad. Your engineering department should be ashamed
Thanks for watching, John! If you still need help setting up your imageCLASS printer, our support team will be glad to assist you. They're open Monday through Friday at 1-800-OK-CANON (1-800-652-2666).
We look forward to your call!
John was having a bad day. 😆@@CanonUSA