I have bulit >10 wheelsets using EiE Carbon rims, I have only good things to say about the quality of their work as well as their customer service. I can't see that your specific issue is that hard to fix, one drop of 2 component epoxy would fill the hole and stop your leak, or just wrap the rim with regular TL-tape. I don't share your concern with "pressure building up" inside the rim since the spoke nipple holes and valv hole isn't typically very air tight, but if you are afraid of this, just remove the rubber o-ring from the valv stem nut. It is not uncommon that rims get water inside this "compartment" when riding in rain or when whashing the wheel, some manufacturers (ex Shimano) have a water draining hole drilled on the side of the rim. Also, I feel the customer service options EiE have offered you -- discout or free replacement -- are very fair, what more did you expect?
I guess, the biggest misunderstanding comes from the fact that that you and the manufacturer on one hand (are you a reseller?), and me on the other have different views on the subject. I aim to only have one set of wheels, not 10. But I want it to be as good as it can get. What you say seems reasonable - from a business perspective. Does not make sense from the end customer perspective. I have stumbled upon this problem by accident. An enormous pressure was created inside of the rim which then pushed the air back out through the sealed hole. Which in turn, created bubbles on its surface. Not only the manufacturer created an unnecessary hole - but they could also not seal it properly. Moreover, they assured me that it was sealed properly when they were specifically asked this question. That is to explain what was wrong with their engineering and manufacturing process. As for the customer support - no, just as I said, it was not a free replacement. I had to invest additional money to fix it in a way that it was intended to be in the first place. Not always it comes down to value as well. Sometimes, you just want a superior product.
@@Hard_Work_Is_Rewarding You're right in that you are entitled to have high expectations and get the promised product / function / service you paid for. You say "enormous pressure was created inside of the rim", how did you go about measuring this pressure? This is what I question, and your concern for "rim explosion". The area inside the rim is not air tight, air will pass out around nipples and valve. Imagine a tubed road tire with 7 bar / 100 psi, do you think the rim will explode if the tube fails resulting in air rushing into the rim? Imagine a TL road tire mounted on a TL rim with holes + TL tape, do you think the rim will explode if the TL tape fails? I might be wrong, but I find this to be very unlikely. I'm not a reseller or bikeshop, just a regular dude. But I have built around 100 wheels, alu and carbon, and serviced/rebuilt another 100 from various major brands (Roval, DuraAce, other Shimano, Fulcrum, DT Swiss, Newmen, Hope, Stans, RaceFace, WTB, other). Based on my experience, I rate EiE Carbon products / value / services as being very good.
@@and30ers 1. Of course, there is no way to measure the pressure inside the rim. However, after I took off the nut that held the valve in place I could hear the same whistling sound and feel the air escaping same as it would when you realease tyre pressure through the valve. I just took note of the time it took the pressure to be realeased and judged about pressure indirectly like that. The fact that the air was violently escaping indicates that the rim internals were airtight. 2. Further, you question rim damage by air pressure. Please have a look at this bikerumor.com/2019/03/12/enve-pressure-relief-nut-keeps-carbon-tubeless-road-rims-from-popping/ Enve states that air pressure inside of the rim may lead to delamination. By the way, that's another problem, currently the industry standard is no drain holes instead of drain holes present.
Thank you ,Anders.We are very pity that things happened ,this was only one wheelset we sold has air leaking problem as customer ordered tubeless ready wheelset.We improved our prodution and promise that there will be not same thing happened.So please rest assured that .Anyway ,there is no doubt that our rim quality is still very excellent except for the air leak (Tubeless ready wheels).Again ,it seems long time no hear from you ,my friend.If any new demand ,feel free to contact us .Big discount for you🤟🤟🤟
Sorry this happened. I'm waiting now for my 2nd set of EIE wheels and I absolutely love them. They definitely should have sent you a new wheel and then once you received the new one you could send the bad one back. I would be very frustrated with the options they gave you. That isn't right.
That is very pity as this is the only one tubeless ready (without rim bead holes) wheelset has air leaking problem since our sales in 2016,we already improved our production and promise that there will be no same things happened.We accept the previous mistake and improve it ,which is a very good voice for our brand development.Here,EIE promises that if your EIE has same air leak problem(you ordered tubeless wheelset),you can send wheels back to EIE.And EIE will bear all the costs incurred including returning shipping cost.Thank you
I have bulit >10 wheelsets using EiE Carbon rims, I have only good things to say about the quality of their work as well as their customer service. I can't see that your specific issue is that hard to fix, one drop of 2 component epoxy would fill the hole and stop your leak, or just wrap the rim with regular TL-tape. I don't share your concern with "pressure building up" inside the rim since the spoke nipple holes and valv hole isn't typically very air tight, but if you are afraid of this, just remove the rubber o-ring from the valv stem nut. It is not uncommon that rims get water inside this "compartment" when riding in rain or when whashing the wheel, some manufacturers (ex Shimano) have a water draining hole drilled on the side of the rim. Also, I feel the customer service options EiE have offered you -- discout or free replacement -- are very fair, what more did you expect?
I guess, the biggest misunderstanding comes from the fact that that you and the manufacturer on one hand (are you a reseller?), and me on the other have different views on the subject. I aim to only have one set of wheels, not 10. But I want it to be as good as it can get. What you say seems reasonable - from a business perspective. Does not make sense from the end customer perspective. I have stumbled upon this problem by accident. An enormous pressure was created inside of the rim which then pushed the air back out through the sealed hole. Which in turn, created bubbles on its surface. Not only the manufacturer created an unnecessary hole - but they could also not seal it properly. Moreover, they assured me that it was sealed properly when they were specifically asked this question. That is to explain what was wrong with their engineering and manufacturing process. As for the customer support - no, just as I said, it was not a free replacement. I had to invest additional money to fix it in a way that it was intended to be in the first place. Not always it comes down to value as well. Sometimes, you just want a superior product.
@@Hard_Work_Is_Rewarding
You're right in that you are entitled to have high expectations and get the promised product / function / service you paid for.
You say "enormous pressure was created inside of the rim", how did you go about measuring this pressure? This is what I question, and your concern for "rim explosion". The area inside the rim is not air tight, air will pass out around nipples and valve. Imagine a tubed road tire with 7 bar / 100 psi, do you think the rim will explode if the tube fails resulting in air rushing into the rim? Imagine a TL road tire mounted on a TL rim with holes + TL tape, do you think the rim will explode if the TL tape fails? I might be wrong, but I find this to be very unlikely.
I'm not a reseller or bikeshop, just a regular dude. But I have built around 100 wheels, alu and carbon, and serviced/rebuilt another 100 from various major brands (Roval, DuraAce, other Shimano, Fulcrum, DT Swiss, Newmen, Hope, Stans, RaceFace, WTB, other). Based on my experience, I rate EiE Carbon products / value / services as being very good.
@@and30ers 1. Of course, there is no way to measure the pressure inside the rim. However, after I took off the nut that held the valve in place I could hear the same whistling sound and feel the air escaping same as it would when you realease tyre pressure through the valve. I just took note of the time it took the pressure to be realeased and judged about pressure indirectly like that. The fact that the air was violently escaping indicates that the rim internals were airtight.
2. Further, you question rim damage by air pressure. Please have a look at this bikerumor.com/2019/03/12/enve-pressure-relief-nut-keeps-carbon-tubeless-road-rims-from-popping/ Enve states that air pressure inside of the rim may lead to delamination.
By the way, that's another problem, currently the industry standard is no drain holes instead of drain holes present.
Thank you ,Anders.We are very pity that things happened ,this was only one wheelset we sold has air leaking problem as customer ordered tubeless ready wheelset.We improved our prodution and promise that there will be not same thing happened.So please rest assured that .Anyway ,there is no doubt that our rim quality is still very excellent except for the air leak (Tubeless ready wheels).Again ,it seems long time no hear from you ,my friend.If any new demand ,feel free to contact us .Big discount for you🤟🤟🤟
Sorry this happened. I'm waiting now for my 2nd set of EIE wheels and I absolutely love them.
They definitely should have sent you a new wheel and then once you received the new one you could send the bad one back.
I would be very frustrated with the options they gave you. That isn't right.
Surprised this is the first eie vid when you search for eie. I have i30AS for mtb, and I've done drops to flat and ridden for 1K km, no issues so far.
That is very pity as this is the only one tubeless ready (without rim bead holes) wheelset has air leaking problem since our sales in 2016,we already improved our production and promise that there will be no same things happened.We accept the previous mistake and improve it ,which is a very good voice for our brand development.Here,EIE promises that if your EIE has same air leak problem(you ordered tubeless wheelset),you can send wheels back to EIE.And EIE will bear all the costs incurred including returning shipping cost.Thank you