Can you have more than one bot or only one. What if you want to have a booking box for inbound like Facebook leads another bought for people who want to reschedule. And then another bought for cold outreach?
Yes, you can create multiple bots. This can be done by creating different workflows - and adding the "Conversation AI" action within them. Hope this helps! - Emily
4 місяці тому
I have a few questions, when somone doesn't respond, how to send them back to the conversation again? so they keep getting a new message every day for a week? Keep pushing them to the scheduling bot? Also, ive had a few issues where a lead comes in at say 10:00PM and 4 hours later they get a reminder...i thought the workflow had a time restriction active, but it doesn't seem to care. Any ideas?
Hi, thank you for commenting! For the 1st question: The best way to achieve this is to create a workflow that will send follow up messages depending on what channel they came in from; If you have the Conversation Ai set to Auto Pilot it will automatically pick back up on the conversation/ reply. For question 2: Your Wait step actions inside the workflow will override the workflow settings. Make sure that if you do have a wait steps in your sequence that you turn on "Advanced Settings" ad select your day/ time to send. Also, double check the contacts timezone - sometimes it will send early if the time for the contact is within the day/time window. More Details: help.leadconnectorhq.com/support/solutions/articles/155000000199-workflow-settings-overview#Time-Window%3A I hope this helps! Let me know if you have any other questions/ need help!
Can you have more than one bot or only one. What if you want to have a booking box for inbound like Facebook leads another bought for people who want to reschedule. And then another bought for cold outreach?
Yes, you can create multiple bots. This can be done by creating different workflows - and adding the "Conversation AI" action within them.
Hope this helps!
- Emily
I have a few questions, when somone doesn't respond, how to send them back to the conversation again? so they keep getting a new message every day for a week? Keep pushing them to the scheduling bot? Also, ive had a few issues where a lead comes in at say 10:00PM and 4 hours later they get a reminder...i thought the workflow had a time restriction active, but it doesn't seem to care. Any ideas?
Hi, thank you for commenting!
For the 1st question: The best way to achieve this is to create a workflow that will send follow up messages depending on what channel they came in from; If you have the Conversation Ai set to Auto Pilot it will automatically pick back up on the conversation/ reply.
For question 2: Your Wait step actions inside the workflow will override the workflow settings. Make sure that if you do have a wait steps in your sequence that you turn on "Advanced Settings" ad select your day/ time to send.
Also, double check the contacts timezone - sometimes it will send early if the time for the contact is within the day/time window.
More Details: help.leadconnectorhq.com/support/solutions/articles/155000000199-workflow-settings-overview#Time-Window%3A
I hope this helps! Let me know if you have any other questions/ need help!