Great question! The ideal ratio of WFM analysts to agents depends on factors like call volume and complexity. As a rule of thumb, aim for one WFM analyst per 30-50 agents for effective planning. Adjust based on your specific needs and always monitor performance to fine-tune the balance.
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How many wfm analysts do you need to manage a certain # of agents?
Great question! The ideal ratio of WFM analysts to agents depends on factors like call volume and complexity. As a rule of thumb, aim for one WFM analyst per 30-50 agents for effective planning. Adjust based on your specific needs and always monitor performance to fine-tune the balance.
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