Hi Jeff, Great Video, very useful for an introduction to Knowledge Management. Do you have any videos or resources for the Administration of Knowledge Bases (Approvals, Ownership groups etc)? I have looked at your channel but do not see any.
I don't have anything additional on the topic at the moment. I'll add that to my upcoming topic list. Thanks for watching the video and for the feedback!
Hey! I was wondering if you could create a video that could help with interviewing. I’m about to interview for ITSM and honestly get so confused on what questions to memorize and what not to
I've been thinking about that. I've noticed that many people are looking for interview preparation help. Unfortunately, I don't interview a lot and I'm not sure how to provide honest and accurate material on the subject. I'm going to try. I appreciate your feedback and thanks for being part of the channel!
This was great, thank you! Is there a way to save existing ServiceNow tickets as exemplars and easily find them or have them appear when a ticket is opened with a related category/subcategory? Or are knowledge articles in knowledge bases the best and/or only option?
You can create templates. I think that might be what you are looking for. I believe I cover that in my Forms Overview video. If not, I'll look into creating a new video on the topic as it is very useful. Thanks for your feedback and for being part of the channel!
I need to understand more about “reporting knowledge gap”. I feel like it is about the lack of sufficient knowledge for an incident and it’s not really about a KB that needs to be updated. Knowledge Feedback is different than “reporting knowledge gap”… knowledge feedback is specifically about a KB that needs to be updated. I cannot find a video that will help me understand. Thoughts?
I'm not sure I understand what you mean by 'visibility groups'. If you're still looking for an answer, hit me with a few more details and I'll try and help! Thanks for reaching out!
Two thumbs up! Thank you for sharing.
Hi Jeff, Great Video, very useful for an introduction to Knowledge Management. Do you have any videos or resources for the Administration of Knowledge Bases (Approvals, Ownership groups etc)? I have looked at your channel but do not see any.
I don't have anything additional on the topic at the moment. I'll add that to my upcoming topic list. Thanks for watching the video and for the feedback!
Hey! I was wondering if you could create a video that could help with interviewing. I’m about to interview for ITSM and honestly get so confused on what questions to memorize and what not to
I've been thinking about that. I've noticed that many people are looking for interview preparation help. Unfortunately, I don't interview a lot and I'm not sure how to provide honest and accurate material on the subject. I'm going to try. I appreciate your feedback and thanks for being part of the channel!
Hello, do you have any resources on setting up an additional approver prior to KB being published?
How do we create/modify this workflow?
Let me know if you still need help here and I'll have a look. Thanks!
Great Coverage Jeff!
Thanks!
This was great, thank you! Is there a way to save existing ServiceNow tickets as exemplars and easily find them or have them appear when a ticket is opened with a related category/subcategory? Or are knowledge articles in knowledge bases the best and/or only option?
You can create templates. I think that might be what you are looking for. I believe I cover that in my Forms Overview video. If not, I'll look into creating a new video on the topic as it is very useful. Thanks for your feedback and for being part of the channel!
Great video, thank you!!!
Glad you liked it! Thanks for watching and providing feedback!
I need to understand more about “reporting knowledge gap”. I feel like it is about the lack of sufficient knowledge for an incident and it’s not really about a KB that needs to be updated. Knowledge Feedback is different than “reporting knowledge gap”… knowledge feedback is specifically about a KB that needs to be updated. I cannot find a video that will help me understand. Thoughts?
Let me look into it and get back with you. Thanks for watching and for your question.
How does ServiceNow handle visibility groups?
I'm not sure I understand what you mean by 'visibility groups'. If you're still looking for an answer, hit me with a few more details and I'll try and help! Thanks for reaching out!
Thank you for sharing this video
You're very welcome! Thanks for your feedback!
Hello im interested in service now certification please need your advice
I have a playlist with videos that should help: ua-cam.com/play/PL3ad-Yky2S7OMKfYD9h1e13bkKTEz-S2z.html
Thanks for reaching out!
So, it is basically Records Management.
😊 thanks 🙏🏼
You are very welcome!
Please keep the music off and maybe get a better micro😢
I’ll do both. Thanks for the feedback!
@@ServiceNowSimple Thank you for your content and the friendly answer!
ua-cam.com/video/MsUtp2ggmdE/v-deo.html
Thanks for being part of the channel!