What is a Configuration Management Database (CMDB) (ServiceNow)?

Learn what a Configuration Management Database (CMDB) is, how it works, and what value it provides with a focus on the ServiceNow CMDB.
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Video Resources:
➤ servicenowsimple.com/videos/w...
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[@jenna_maria]

One of the best CMDB videos. Precise, structured and visualized well, just the right amount of detail. Very well done!

[@ServiceNowSimple]

Thanks Jenna!

[@anthonyholleran2721]

I concur, Jenna. I have used ServiceNOW! myself at roles in the past and never quite "pieced it together" how the CMDB incorporates into SNOW, but knew / had a concept of what it did. But this Gentleman explained it to a degree, where it makes sense now, especially with the visuals, which is how I best learn with my ADHD! This guy is great!

[@rgupta1843]

I watched many videos on CMDB but I must say, the way you explained everything is exactly what I was looking for. You made the whole concept clear to me. It makes complete sense. Thank you.

[@ServiceNowSimple]

That's AWESOME! Thanks for letting me know and for being part of the channel.

[@inayathulla1]

Thanks for the clean and crisp explanation, Jeff.

[@ServiceNowSimple]

You're welcome inayathulla, and thanks for your feedback!

[@coder5411]

All i can this is one of the best video ...Thanks a lot

[@savagesam205]

Thanks so much for sharing - this is so much more informative than a long read on a random website. Your explanation is straight to the point and very clear. Subscribed!

[@ServiceNowSimple]

Awesome Savage Sam. Thanks for the feedback. More videos coming soon.

[@guttula_sai]

very true

[@eatinhamson]

Great content! Several other videos attempted to explain this same concept but none were as intuitive and informative as yours. THANK YOU

[@ServiceNowSimple]

Thanks Ethan! When time allows I’ll be adding more videos. I appreciate your feedback!

[@josephparry4348]

This is great for a sales guy work in the SNOW world! Thank you.

[@ServiceNowSimple]

Thanks for your feedback!

[@lamiaboumour4844]

Thank you for this video, one of the best video I've seen on CMDB.

[@ServiceNowSimple]

That's awesome to hear! Thanks for watching and providing feedback!

[@sriharsha5783]

Amazing video... Very crisp and clear and attention to detail. Thank you very much !! Nice work

[@ServiceNowSimple]

Awesome! Thanks very much for your feedback!

[@user-dp7ty8hm6q]

Starting a new role as a Configuration Analyst next month, and with only a background in Desktop Support I found this video really insightful and helpful. Subscribed and liked.

[@ServiceNowSimple]

AWESOME! Good luck in your new role and thanks for the feedback and being part of the channel!

[@jakecope7173]

Hey Jeff! Thanks for making my day 100 times easier!

[@ServiceNowSimple]

Hi Jake! Glad I could help!

[@guttula_sai]

Thank you so much for this video. Your explanation is so neat that even a novice can understand the concept of CMDB very clearly.

[@ServiceNowSimple]

Hey Sai, thanks for your feedback and for watching!

[@mdrahimkhan9381]

Simple, concise and very well explained. Thank you :)

[@ServiceNowSimple]

Awesome! Thanks for the feedback!

[@TimmyAfrizola]

Now, I understand what CMDB actually does. Thanks for this great content.

[@ServiceNowSimple]

You're welcome Timmy!

[@comando1629]

And one more like and subscription, great video ! Just one thing ServiceNow is much more than the Company IT department in the cloud, nowadays Service Now expand to a lot of areas such as HR requests, Legal department, etc ... The purpose is to make the world of work work better for everyone. Again thanks for the video and looking forward to see more :)

[@ServiceNowSimple]

Very tru Comando1! I need to expand my definition and analogy. I was fortunate to attend the Knowledge22 conference and I’m amazed at all of the areas ServiceNow touches. So much to learn!!!

[@D-Abhi]

Thank you so much sir....very helpful....I'm from India ❤

[@busserek]

Great video, clarified everything I wanted. Thank you

[@ServiceNowSimple]

You're welcome!

[@gogrunner1901]

I'm fresher in servicenow development....your content helps me in clearing my doubts.....looking forward to see more simple servicenow😋tutorials....

[@ServiceNowSimple]

Awesome! Thanks for the feedback and let me know if I can help.

[@NajQazi]

Beautifully explained. Thanks for sharing!

[@ServiceNowSimple]

Thanks Naj! I appreciate your feedback.

[@carlosnavarro1157]

Excellent video! really well explained and straight to the point.. Subscribed!

[@ServiceNowSimple]

Awesome to hear Carlos! Thanks!!

[@eagle2094]

This is classic. Well explained.. Thank you.

[@ServiceNowSimple]

You're very welcome, and thanks for the feedback!

[@mahdi5796]

Insightful. Looking forward your next video on CMDB.

[@ServiceNowSimple]

Thanks for the feedback Mahdi!

[@ShubhamSingh-gk8vp]

Very insightful video! Very well explained !!!

[@ServiceNowSimple]

Thanks very much for the feedback!

[@awwalhameed6711]

The video is very informative and direct to the point. Will like to have more of these.

[@ServiceNowSimple]

Thanks Awwal! More vids coming soon!

[@akshitgaur7736]

@@ServiceNowSimple hIJeff, waiting for them. Subscribed you!!

[@ildikoszanto9254]

Thanks very much for this perfect and nice training

[@ServiceNowSimple]

Your very welcome! Thanks for being part of the channel!

[@golfnutt8]

Hello Jeff, I've been involved in the IT industry for the past 20 years. As a SharePoint Developer and now a Power Platform Developer I thought I was good to go in my IT career. However, my latest contract is involved with ServiceNow, CMDB, SharePoint and Power Platform. I am not directly involved with ServiceNow but think adding the ServiceNow technology to my skillset would be beneficial. Thanks for all of your helpful videos. Looking forward to learning more about ServiceNow.

[@ServiceNowSimple]

Awesome! Pretty much the same scenario happened for me. I've been writing custom software for years and most recently the company I'm working for decided implement ServiceNow. I thought my days of developing were over, but I was wrong. Jump into ServiceNow with gusto! There is so much you can do and learn.

[@amoprince4353]

Oh goodness me! CMDB has always sounded abstract to me but this video has undone that. Thank you sir, for taking the time for this video❤!

[@ServiceNowSimple]

Thanks for the feedback Amo! I’m glad you found the vid helpful.

[@codesimplifier1370]

Thank you so much for a great explaination.

[@ServiceNowSimple]

Your welcome! Thanks for the feedback

[@udohpele1696]

great lesson, thanks a lot

[@ServiceNowSimple]

You are welcome!

[@Taylor-te9gp]

Great video, thank you!

[@ServiceNowSimple]

Thanks for the feedback Taylor!

[@jakobdonathellmann7192]

Incredible well explained. Go on!

[@ServiceNowSimple]

Awesome! Thanks for the feedback!

[@CorahmMntambo]

You are a good teacher sir

[@ServiceNowSimple]

I appreciate that!! Thanks!

[@prasanthm1623]

Great content and great explanation. Looking for most useful contents like ITAM (SAM pro).

[@ServiceNowSimple]

Thanks for the feedback and being part of the channel! I'll look into the ITAM (SAM pro) topic.

[@vs2755]

It's so easy to understand ❤

[@ServiceNowSimple]

YES!!

[@peterazubuike8078]

great , thank you

[@ServiceNowSimple]

Thanks for your feedback and for being part of the channel!

[@swi55cheeses89]

exzellent video thank you!

[@ServiceNowSimple]

You are welcome, and thanks for the feedback!

[@tysonelder646]

Subbed - great work.

[@ServiceNowSimple]

Thanks Tyson!

[@queman786]

Great video...loved it

[@ServiceNowSimple]

Thanks! I’m glad you found the vid helpful!

[@mounikaaluru9987]

Very Well explanation thank you sir

[@ServiceNowSimple]

Thank you! You are very welcome.

[@hiteshc423]

Fantastic...!!!!!

[@ServiceNowSimple]

So glad to hear! Thanks for the feedback and being part of the channel!

[@ShajiKalidasan]

The video is handy and informative. Thanks a million.

[@ServiceNowSimple]

Thanks Shaji! Let me know if you have topics of interest for future vids.

[@akeemakinsanya9142]

Thanks so much very interesting

[@ServiceNowSimple]

You are very welcome, thanks!

[@cesar1643]

THANKS!!!!

[@ServiceNowSimple]

Hey Cesar, you're very welcome!

[@TudoracheIonel]

Thanks🎉

[@ServiceNowSimple]

You're welcome!

[@iangulo2x5]

@Jeff - This is great content!. I've used it several times to share the basics of CMDB with some non-tech peers.
Question: You mentioned a next video for "Discovery" and "Rules". I can't seem to find the video. I wonder if is not released yet?
Thanks!!

[@ServiceNowSimple]

I'm glad you are using the video! I haven't completed the Discovery video yet, but it's on my list. My 'real' job has take most of my time lately, unfortunately. I'm finishing up a Knowledge Management video now and will work on Discovery next.

[@iangulo2x5]

@@ServiceNowSimple Outstanding! Looking forward to seeing those new videos. Many thanks for all the effort of making ServiceNow simple ;)

[@jadsadaka9727]

Thanks for the great video Jeff.
It is absolutely clear how CIs are stored in the CMDB, but how I cannot envisage how Service CIs can be stored. Might you have an example of this?

[@ServiceNowSimple]

Service CI's are definitely 'conceptual'. There is no way to mechanically discover services. I'll look for some examples and put together a video on this topic. It's a great question!

[@Calligirl45]

This was hard for me to envision as well. Glad I'm not the only one.

[@chrisigwe1379]

Hello Jeff, this video is very informative. I will write a CSA exam soon and was wondering if you can point me to a crash course on these topics?
4 - Self Service & Automation: 58%
5 - Database Management: 62%

[@ServiceNowSimple]

I'm actually working now on a series of videos that go through SN from a database perspective. Check out the channel and the fundamentals series. I'll keep working on that (Database Management). I'll look into Self Service & Automation. Did you find these topics and corresponding percentages in an exam prep resource?

[@jimdangle4579]

Jeff you mentioned a follow-up video covering the cmdb discovery process, will we see it soon?

[@ServiceNowSimple]

Hey Jim. Yeah, I had to take some time away over the Summer, but I'm back at it now. I'll get on the Discovery follow-up, hoping within the next month or so. Thanks for asking! Do you have much experience with Discovery?

[@arthurrabardel8235]

Hi :) thanks for your video :)
It is very easy to understand and very clear.
I do have a question, why did you say "for some CI sometimes it will be required a manual entry?" (how does the cmdb get populated section)
Thanks again a lot and have a great day

[@ServiceNowSimple]

Hey Arthur, thanks for the feedback! Mechanical methods of discovering CMDB items rely on pinging the network and receiving a response from the item. Some items likely won't be discoverable in that manner.

[@arthurrabardel8235]

@@ServiceNowSimple Hey :). Thanks for the answer, I got it now. I need to do a benchmarking of various Asset Mangement tools for my studies. By change, could I contact you by email ? It's a new subject for me and I have a lots of question ahah :) Anyway thanks for your fantastic videos and explanations :)

[@ServiceNowSimple]

Yep, email address is [e-mail]

[@ayushmadaan]

he really looks and sounds like Mozzie (from White collar)

[@ServiceNowSimple]

I don't know who that is lol.. is this a compliment or a roasting?!😀

[@kunal_gaud]

So if i am a servicenow developer...what module should i learn like cmdb or anything else....i mean whqt are the best modules roles to work on for a service now dev

[@ServiceNowSimple]

Hey Kunal, I'd def recommend starting out with ServiceNow's Certified System Administrator (CSA) training and certification. That provides a broad understanding of the entire platform, which you will need prior to diving into development. I'd have a look at the ServiceNow Fundamentals learning path on their learning portal.

[@kunal_gaud]

@@ServiceNowSimple i am working towards it...but i am concerned about its future scope...hence i wanted to know about the in demand modules/profiles such as hr cmdb grc

[@aspeakgaming3564]

Very usefull except the swastika @16:06

[@ServiceNowSimple]

Oh boy. Certainly not intentional!

[@directwaytofuture776]

😂😂😂😂😂😂😂😂😂😂

[@Mandalorian09]

​ @Jeff Thies - ServiceNowSimple thank you so much for this useful Video you've made for all of us! This is really good information, & straight to the point! +1 new sub!

[@ServiceNowSimple]

Thank you Sebastian! Much more content to come in 2023. Happy New Year!

[@SraniieWbanie]

at 16:03 I was like "no way it's gonna happen", but it happened xd

[@ServiceNowSimple]

Thanks for the feedback, Wiktor!

[@willi-frydmagnima8242]

Thanks a lot!

[@ServiceNowSimple]

You're welcome!