Service Cloud Omni Supervisor - Spring 22 Release Feature Demo

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Omnichannel Routing - Omni supervisor Spring22 Release Feature Update
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[@SushilChoudhary18]

Hi,
I'm working on Omni-Channel Supervisor Configurations but facing one issue.
There is one option to Select Visible Queues & I'm selecting 1 queue in that option but when I'm checking on Omni Supervisor there are around 8 queues visible.
I saw this video in which you are working on the same part.
Can you please help me with this issue?

[@prathyua8362]

Hi ... when we use omni channel , do we need to use assignment rules for the case object. Will both work together or just omni channel is enough t route to right agent

[@sfdconestop]

Both will work together, you can review omni videos for demo!