Its been convenient using it in Malaysia and overseas, life saver :) am a happy customer, occasionally just need to check for double transactions charged which happens by accident
Hi, do you have to change any settings from one country to another? Aside to creating multiple currency account in Wise. Any additional steps or Wise will automatically detect the change of currency when making payments?
Let's say I open a Wise account in Canada and hold a currency in Vietnamese Dong. If I travel to Vietnam, I will have 2 free ATM wirhdraws per month and use the Wise card to pay for hotel and purchases in Vietnamese Dong without paying for international transaction fees and ...?
Hey John! Yes, exactly 🙂 You could make the exchange before you travel and then spend the VND that you hold fee-free. You'll have 2 fee-free ATM withdrawals or £200 worth of VND (around VND 6000). This article should help: wise.com/gb/borderless/vnd-account - Thanks! ^Jonny
Thanks for sharing Timothy! I did post this video a while ago, and I don't think they had a referral programme at the time. Great choice of card though, the WISE card will be great for you in Oz.. All the best with your migration and let us know if you have any questions. ^Jonny
Wanted to use Wise as a business account for freelancing and as Paypal alterative but currently its unavailable for Malaysian guess have to stick with paypal for a bit longer...
They charge you when you transfer money in to buy currencies and they charge you again when you want to transfer money back to your back. It's best to use your bank debit card or credit card. End of the day it's actually more convenient and less cost if you really look at the system properly.
Hi Anne are you talking about Wise? If you deposit money via a debit or credit card this can incur fees but depositing money via a bank transfer is free of charge, or if you send money via SWIFT. But these are all pretty typical charges. They’re also a lot cheaper than a conventional bank account when it comes to spending money a foreign currency, in some cases as much as 10% cheaper! ^Jonny
Great video, Monito! Keep it up! I am still struggling to use it in Malaysia because the terminal keeps declining my card before entering the pin. My Wise account really helps to receive my freelance payment in SGD currency. Good job to the Wise team to create this brilliant fintech app.
@@amycgl1 not sure about you guys, but in Malaysia I am able to withdraw money with the wise card and use it for payment with pin. But the wave function so far doesn't work. Are you guys facing this issue too? I just got my card couple days back.
Can you tell me what do you think of using this card to protect against inflation? This card can convert your money to different currencies right? So what if i am scared that one day Malaysian Ringgit will collapse, so i decide to convert the money i put in Wise card to Singaporean Dollar or Euro or Swiss Franc? Do you think this is a cheap, easy, convenient way for a citizen in Malaysia to protect against Ringgit devaluation?
Hello! Thanks for the video. In Malaysia, the paywave function however does not work for me so far. I am able to withdraw money from the atm, or use it for payments with the pin. Any idea why paywave does not work? I ask as we're headed to NZ tomorrow and I'll need it there as payments are mostly contactless over there!
Hey Yuva! That’s very odd! I’ve reached out to Wise Support to see if I can help. I’ve not heard of this issue, and it could be a fault with the card. Do you have Apple or Google Pay? ^Jonny
@@Monitodotcom thanks for getting back so quick. There's actually many comments here raising the same concern. I'm using samsung pay, but wise card are not supported by Samsung in Malaysia, only the US from what I've read. Wonder if the wave will work in a different country ie new Zealand?..
I’ve read issues about pin entry in Malaysia due to there being 6 digits but never anything to do with NFC/contactless payments. I think you’ll be right and it will work fine in New Zealand it may be a different setup, company or technology?
I'm still waiting to hear back from their support. They do have phone support so it is possible someone will be able to speak to you directly, although at the weekend and it may not be available? Best to check via your app as what's available on mine will differ from yours. Good luck and safe travels! ^Jonny
Hi, I’m Malaysian and plan on travelling sooner. Currently i have money on my wise account, do i have to activate my physical wise card on any store in Malaysia first using key-in pin before able to use the card overseas?
One question, how to activate the wise card once it arrived? I know it says i need to spending in stores first. But can i make a withdrawal at local atm to activate it?
Hey Evaa, as far as I know in Malaysia to activate your card you just need to make a transaction using the pin. I don't think you can activate it at an ATM. Check out this article (wise.com/help/articles/2978024/how-do-i-activate-my-wise-card) it should hopefully help you. Thanks! ^Jonny
Hey Zuzus! Have you tried this yet? I just spoke with Wise and they said that's what you needed to do. It should work by adding two zeros on the end. Would you let me know how it goes? As I get asked this question a lot. Thanks! ^Jonny
Hey Pochcheng! Yes you can withdraw money from you Wise account into your local bank account. As long as the currency is the same then you shouldn't pay any charges or have any limitations. This article should hopefully help you wise.com/help/articles/2949818/how-much-does-it-cost-to-send-money-from-a-currency-account Thanks! ^Jonny
Hey Izie. If your card was issued in Malaysia, and you're in the US you could withdraw up to 1000 MYR which is roughly 230-240 USD. Once you withdraw more than that amount or withdraw money twice, you'll be charged a fee. This page should help you: wise.com/my/multi-currency-account/pricing - Hope that helps - Jonny
Hey Thomas, interesting you mention that because I also heard from another person that they were having difficulty with their Wise card and entering their pin number. Apparently because Malaysia has 6 digit pins and Wise issue you a 4 digit pin this has caused some problems. Have you encountered any issues with this? ^Jonny
@@tjunkie I am having the same issue. I love the Wise card but having to enter my PIN even for small payments is frustrating. I contacted the Help Desk and they suggested I change the PIN but they couldn't guarantee that would work. Nor could they tell me which bank machine I could use to change it, so I haven't. It will be interesting to see what @Monito comes up with.
@@annpeel4701 I am having the same issue here too in Spain! I remember the contactless payment used to work in Msia but suddenly it just stopped. I contacted the Wise Help Desk, the guy asked me to try my digital card and if it worked which it did, he asked me to add it onto my Apply Pay. It still doesn't solve the core problem lol.
I logged a support query with Wise as I have the same issue of PayWave not working despite all the right settings and limits. They replied saying: We are aware that ‘contactless’ feature has isolated problems for Malaysia issued cards and we are currently investigating, but thank you for highlighting it to us and apologies for inconvenience. Unfortunatly we currently do not have an expected fix date for this yet and recommend you use the chip & pin function on terminals that declines the contactless transaction.
It still doesn’t have the feature to receive money for a Business Account, right? In my case, I receive money in Euro from clients for the freelance work that I do. Currently I’m receiving it in my bank direct but I’m loosing a lot of the transfer rate as the bank conversion is horrible. Any idea if I can use my non-business account to receive money or any other way to utilise Wise for the transactions?
There is an expiry date, my card for example expires 10/26 - so it's definitely not annual. Wise will also notify you 2 months before your card expires. Hope that helps Belle! - Jonny
Hey Hustin! There are some limits, see this article for more info. wise.com/help/articles/2899986/what-are-my-spending-limits Just scroll down to the Malaysian card holder section. Thanks! ^Jonny
How do you request payment from non-Malaysian? Does Wise reveal your name on the sender's end like PayPal? As a small business with around MYR500 earned locally, I think the charge is a bit too much. As I'd like try fishing in bigger ocean where my art is appreciated.
Depending which market you're fishing in you could give them the appropriate bank details. For example, if you're selling art in the US market on a website like Etsy then you would give them your US bank details and your name would remain private. If you were dealing with a private buyer then you would likely have to give them your full details on an invoice type payment with your Wise US account numbers and full-name. That said, if privacy is important then you can absolutely avoid sharing your name while still receiving money into your Wise account. Hope that helps, thanks. ^Jonny
@@Monitodotcom Thank you, I need a detail process on this, preferably a tutorial video that I can follow along: "That said, if privacy is important then you can absolutely avoid sharing your name while still receiving money into your Wise account".
Am I the only one who isn’t able to use contactless with my Malaysian issued Wise card? I’ve written in to Wise multiple times and they’ve reported this issue with other Malaysian issued wise cards as well with no actual solution 🥲 I only use it for chip and pin transactions now which is a pain.
Me too! I just got the card, and completed all the activation steps. I'm able to withdraw from atm and use the card for payments with pin, but paywave does not work. I'm flying to NZ tomorrow and sweating on the wave function to work as its mostly contactless payments over there. Were you able to use the wave function abroad by any chance?
Shoppee malaysia says they only accept locally issued cards. I currently live in the US, if i get a wise card in the US that has malaysian currency would it work in shopee?
Hey Ching, once you’ve downloaded the Wise app and activated your account you can create either a virtual card or request a physical card. Once these cards are active beneath them in the app will be a button that says ‘Add to apple Pay’. This article should help you: wise.com/help/articles/2935788/how-do-i-use-my-wise-card-with-apple-pay Although it doesn’t mention Malaysia in the article, I believe that is just because the article hasn’t been updated. I also spoke to Wise support for you and they said it should work.
Hi, thanks for the informative video. I plan to buy GBP, while the rate is low now vs MYR. Can I add and keep funds in Wise (in GBP), and then sometime later, use the debit card to make purchases in UK? I am assuming there will be no charges as Wise will just debit my GBP balance? Thanks!
Hey e w. That's a great idea and you can absolutely hold the GBP for free and as long as you like. Just be aware that there is a limit on how much can you hold (wise.com/help/articles/5sL5X2V2PbxUBIsQ1Fyfn4/holding-limits-if-you-live-in-malaysia) if you're a personal user in Malaysia. Thanks! ^Jonny
Good question, the Wise website (wise.com/help/articles/2935788/how-do-i-use-my-wise-card-with-apple-pay) doesn’t really clarify this and looks like it hasn’t been updated since the Malaysian card was released. I think because Apple Pay isn’t available in Malaysia then it won’t work with the Wise card. Sorry about that! - ^Jonny
I signed up already and got their card, I plan on using it like a normal saving account, can you tell me, if I were to open their saving account, which Malaysian local bank would it be under? I tried to reach them out for clarification, but their operating hours are not that flexible.
Hey Mayor West. I'm sorry but the Wise account isn't meant as a savings account, I can't be sure but I think in Malaysia you'd be able to find a better account that earns interest. Thanks ^Jonny
J. P. Morgan Chase Berhad is the Malaysian bank account you'd get. Your stored funds in Wise wouldn't earn interest though, unlike a normal bank savings account, FYI...
If i were to transfer in MYR to my wise account and convert it to THB, would there still be an exchange rate when i withdraw it at an atm in Thailand? Also, is the 2 free withdrawal valid in Thailand?
Hey Farah. No there wouldn't be an exchange rate, as long as you have THB deposited into your Wise account then it would just be immediately withdrawn with no further FX fees. Yup, you'll still receive 2 fee-free withdrawals, as long as the total amount is below 1,000 MYR. Thanks. ^Jonny
I need advise. MY wise card keeps getting declined without me entering pins with the error msg 75 pin tries. I've unblocked it and activated it at ATM numerous times but the same thing keeps occurring. the pin i get is 4 digit, but i understand in Malaysia, it's 6 digit. Does it have anything to do with that?
Hey Jessica! That's a very interesting question, I can't be sure but it might be why. I'm going to contact Wise support and see if I can get an answer to this as you can't be the only one having difficulty. ^Jonny
If I live in Singapore and want to withdraw from Singapore, how much I'll be charged? And can I transfer from Wise to Maybank Malaysia for example, there will be little fees depending how much you transfer or how?
Hey Ain. So in Singapore, you'll be able to withdraw twice per month for free up to 1000 MYR. After that, you'll be charged a fee of 1.75% + 5MYR per withdrawal (wise.com/my/pricing/card-fees?sourceAmount=1000&sourceCcy=MYR&targetCcy=EUR). As you'll be transferring the money locally then there shouldn't be any fees. Hope that helps. ^Jonny
Hey Kiwi, yes you can withdraw money from ATMs in Japan. Just remember you only get 1000 MYR of monthly fee-free ATM withdrawals before paying a fee of 1.75%. ^Jonny
Thank you for the tips, it helps a lot. But I’m facing problem with my card. I’ve activated my Wise card and when I tried to pay at KFC, Guardian and chain hypermarket, my payment cannot go through, the one at KFC it doesn’t even let me enter my PIN. I have contacted Wise support on this and they told me that my card is activated and they saw that my transaction at KFC was declined, tho I have sufficient money in my card. Any idea why is this? And one more question, is there a minimum amount of money you will need to have in order for you to make purchases at shop? Example my card has MYR10 and the purchase I’m trying to make is MYR5. Will the card let me buy the thing?
Hey! There isn't a minimum purchase price for the card and any transaction, however, small should go through. This may have been the fault of the merchant. Besides your card not having enough funds I'm not sure why it wouldn't work, as long as it's active and you have the funds then you should be able to make a purchase. Have you had any luck since you commented? ^Jonny
Hey Fusairu. I'm not entirely sure if that's possible - I've contacted Wise support to ask them and will let you know once I have an answer. Cheers! ^Jonny
I'm in the same boat and hoped to change my Wise card default currency after moving countries. Now I've found out that the default currency can't be changed after the physical card has been issued, even after changing countries. But the workaround I discovered is to activate a new virtual digital card. Its default currency should reflect that of your Wise current residential address. Hope this helps. I love my Wise and plan to use it someday as my only (global) bank account.
If I have more than 1 account eg MYR, Euro & AUD all with credit balances and I travel to Australia, will my spending be automatically debited from my AUD account? Or do I have to select it?
If you spend money in AUD, then it will begin by debited your AUD account. Once that runs out, WISE will debit whichever account will give you the most favourable exchange rate. So if MYR is stronger than EUR against the Australian Dollar then WISE will debit your MYR account. This is known as their 'Smart Conversion Technology' (wise.com/help/articles/2935778/what-if-i-spend-money-in-a-currency-that-i-dont-have-in-my-account). Hope that makes sense! Thanks. ^Jonny
Iam trying to add cash to my account but it won't let me use a credit or debit card to top up ,the only option is swift and the minimum amount to send is 100USD it's not as convenient as useing bigpay and I don't have Malaysian bank account to top up from is this normal practice ?
@@Monitodotcom options are there but not available ie blured out, so I don't know how I can use the card customer service is pretty much non existent so until they give me the top up by credit card option I can't do anything with it. Thanks for the reply anyway
Hi I'm singaporean and bought the card from singapore. If i were to use the card in malaysia does the 1000 myr limit apply to my card? Meaning if i were to withdraw money from an atm outside of sg does the limit and fees depend on the country that I'm withdrawing it from or it is only up to sgd350 twice for free?
Hey Amani! Great question, the withdrawal limit is the same no matter where you are withdrawing money. There's a chance it could a tiny bit different due to foreign exchange rates but ultimately it will be around 1000MYR or the currency equivalent. ^Jonny
@@Monitodotcom i using my husband account and wise said i can't continue my transfer cause payment details not same as my wise acc name then i cancel it
HI, Im Indonesian who living in Europe and still confusing about currencies another european countries if i visit them. In your opinion, which one should i choose, revolut or wise for traveling? I use wise to send money from Europe to Asia and look simple and try to get wise card but in queue and may took too long time. And i curious about revolut because usually it appear as ads in my phone, shit International banking is something new for me, and i really need someone's opinion who know about that. thanks.
Hey Rafif. Without getting too complicated, if you can wait in line and get the Wise card then that would be ideal. If you can't wait then Revolut will still be a good choice as unless you're exchanging massive amounts of currency, both will be pretty similar in terms of fees and exchange rates. Although Revolut do charge a small exchange rate mark-up on the weekends. So if you go with Revolut just remember to exchange your currency during the week. For example, let's say you visit Barcelona. Just load up your Revolut card with Euros during the week and then you'll be able to spend those Euros for free while you're in Barcelona. I know this can be confusing, don't be afraid to keep asking me questions if you have any. I'll be happy to answer. ^Jonny
My account been deactivated. How am I get back my money? No one from wise is helping. Been trying sending support/help email. But no one is helping. Can u please advise if account been deactivated?
Sorry to read about that Chaai. This article should help you: wise.com/help/articles/2961844/my-account-was-deactivated It looks likely you just need to submit a return funds form to get any money back from the account. Good luck! ^Jonny
I am the one who asked the question about moving to Saudi Arabia from Malaysia on your last video, thanks for covering it! You earned a subscriber!
How is the card so far? Is it worth it
Actually, the 2 free withdrawals per month applies globally, not just in Malaysia ; the threshold is RM 1,000 / £200 /€200 / US $ 250.
Malaysian new subscriber is here! Thank you for the great infos and explanations ❤️
Hey Ana! Thanks for the sub and I'm glad you found the video useful 💚 I'm sure you're going to love the Wise card if you get it! Take care - Jonny
Its been convenient using it in Malaysia and overseas, life saver :) am a happy customer, occasionally just need to check for double transactions charged which happens by accident
Glad to hear it! ^Jonny
Have you had any issues with the paywave? I'm able to pay by pin and withdraw from atm, but wave so far doesn't work.
@@yneshAshanti no problem with wave
How much the limit for payWave per day?
Hi, do you have to change any settings from one country to another? Aside to creating multiple currency account in Wise. Any additional steps or Wise will automatically detect the change of currency when making payments?
Explanation is very clear. Thankyou!
You're welcome! ^Jonny
Let's say I open a Wise account in Canada and hold a currency in Vietnamese Dong. If I travel to Vietnam, I will have 2 free ATM wirhdraws per month and use the Wise card to pay for hotel and purchases in Vietnamese Dong without paying for international transaction fees and ...?
Hey John! Yes, exactly 🙂 You could make the exchange before you travel and then spend the VND that you hold fee-free. You'll have 2 fee-free ATM withdrawals or £200 worth of VND (around VND 6000). This article should help: wise.com/gb/borderless/vnd-account - Thanks! ^Jonny
4:22 - maybe this is old information, but I managed to get my card for free via a friend's referral.
Malaysian here, moving to Australia.
Thanks for sharing Timothy! I did post this video a while ago, and I don't think they had a referral programme at the time. Great choice of card though, the WISE card will be great for you in Oz.. All the best with your migration and let us know if you have any questions. ^Jonny
I'm using wise for the last two months, it's the best. 👍
It really is the best! ^Jonny
Wanted to use Wise as a business account for freelancing and as Paypal alterative but currently its unavailable for Malaysian
guess have to stick with paypal for a bit longer...
It also needs proof of income to use now which is quite annoying for some students
They charge you when you transfer money in to buy currencies and they charge you again when you want to transfer money back to your back. It's best to use your bank debit card or credit card. End of the day it's actually more convenient and less cost if you really look at the system properly.
Hi Anne are you talking about Wise? If you deposit money via a debit or credit card this can incur fees but depositing money via a bank transfer is free of charge, or if you send money via SWIFT. But these are all pretty typical charges. They’re also a lot cheaper than a conventional bank account when it comes to spending money a foreign currency, in some cases as much as 10% cheaper! ^Jonny
Thanks for sharing this. I wonder which bank can I use to transfer the fund to wise?
Can u do a video that how to withdraw money from Malaysia atm? My wise card was retained after keying wrong pin numbe 5 times...
Hey Eiken! Sorry to hear that, did you request a new one from Wise? Unfortunately it will cost 13.7MYR to replace it :(
Great video, Monito! Keep it up!
I am still struggling to use it in Malaysia because the terminal keeps declining my card before entering the pin. My Wise account really helps to receive my freelance payment in SGD currency. Good job to the Wise team to create this brilliant fintech app.
Thank you Zaid, glad you enjoyed the video!
I am hvg this same issue. How do u get this solve?
@@amycgl1 not sure about you guys, but in Malaysia I am able to withdraw money with the wise card and use it for payment with pin. But the wave function so far doesn't work. Are you guys facing this issue too? I just got my card couple days back.
love your explaination
Thanks Daishi!
thank you .and you have my subscription
Thanks Ridwan! ^Jonny
hi thanks for you vid.. very useful.
No problem! Glad you found it useful 😊 ^Jonny
Hi great video. Just want to ask does the wise card is accepted in any local malaysia shop/restaurant that accept visa/mastercard payment? Thank You.
Thanks! And yes absolutely it is accepted. ^Jonny
Can you tell me what do you think of using this card to protect against inflation? This card can convert your money to different currencies right? So what if i am scared that one day Malaysian Ringgit will collapse, so i decide to convert the money i put in Wise card to Singaporean Dollar or Euro or Swiss Franc? Do you think this is a cheap, easy, convenient way for a citizen in Malaysia to protect against Ringgit devaluation?
for receive money I need to verify my acc by taking picture of my identity card and my face and need to deposit 110?
Hello! Thanks for the video. In Malaysia, the paywave function however does not work for me so far. I am able to withdraw money from the atm, or use it for payments with the pin. Any idea why paywave does not work? I ask as we're headed to NZ tomorrow and I'll need it there as payments are mostly contactless over there!
Hey Yuva! That’s very odd! I’ve reached out to Wise Support to see if I can help. I’ve not heard of this issue, and it could be a fault with the card. Do you have Apple or Google Pay? ^Jonny
@@Monitodotcom thanks for getting back so quick. There's actually many comments here raising the same concern. I'm using samsung pay, but wise card are not supported by Samsung in Malaysia, only the US from what I've read. Wonder if the wave will work in a different country ie new Zealand?..
I’ve read issues about pin entry in Malaysia due to there being 6 digits but never anything to do with NFC/contactless payments. I think you’ll be right and it will work fine in New Zealand it may be a different setup, company or technology?
@@Monitodotcom yeah hope so. Seems like there's not much else i can do today. Is there a support center number in Malaysia that can be rung up?
I'm still waiting to hear back from their support. They do have phone support so it is possible someone will be able to speak to you directly, although at the weekend and it may not be available? Best to check via your app as what's available on mine will differ from yours. Good luck and safe travels! ^Jonny
I wonder why some wise card can use payWave, some can't?
use mine in Poland for daily spending. I also have a polish bank account for cash withdraws and bills
Hi, I’m Malaysian and plan on travelling sooner. Currently i have money on my wise account, do i have to activate my physical wise card on any store in Malaysia first using key-in pin before able to use the card overseas?
Yes, make sure to activate your card first in Malaysia by processing a payment and using the pin. ^Jonny
One question, how to activate the wise card once it arrived? I know it says i need to spending in stores first. But can i make a withdrawal at local atm to activate it?
Hey Evaa, as far as I know in Malaysia to activate your card you just need to make a transaction using the pin. I don't think you can activate it at an ATM. Check out this article (wise.com/help/articles/2978024/how-do-i-activate-my-wise-card) it should hopefully help you. Thanks! ^Jonny
In Malaysia atm have 6 digit pin for local bank but wise have only 4 digit pin can I withdraw money in my local atm machine Malaysia?
I’m searching that usually turn your four-digit PIN into a six-digit one by adding two zeros to the front of the number. It’s that real?
Hey Zuzus! Have you tried this yet? I just spoke with Wise and they said that's what you needed to do. It should work by adding two zeros on the end. Would you let me know how it goes? As I get asked this question a lot. Thanks! ^Jonny
@@zuzussasa5594 did it end up working for you when you added the two zeros? Did it go through?
@@onyx958 I only used the 4 digit pin at the atm and clicked Enter on the machine. Was able to withdraw.
Nice video & wonderful.....
Plesse help me....
Wise account verification not
Thank you for the video! Can I transfer the money in Wise account to my local bank direct? Any charges or limitations?
Hey Pochcheng! Yes you can withdraw money from you Wise account into your local bank account. As long as the currency is the same then you shouldn't pay any charges or have any limitations. This article should hopefully help you wise.com/help/articles/2949818/how-much-does-it-cost-to-send-money-from-a-currency-account
Thanks! ^Jonny
should there is no spending and just deposits, would the acct be considered inactive?
Lets say I have USD in my account, i can withdraw USD at US atm without fee right?
Hey Izie. If your card was issued in Malaysia, and you're in the US you could withdraw up to 1000 MYR which is roughly 230-240 USD. Once you withdraw more than that amount or withdraw money twice, you'll be charged a fee. This page should help you: wise.com/my/multi-currency-account/pricing - Hope that helps - Jonny
keep up the good work
Thanks Eugene! ^Jonny
For whatever reason the wise card contactless payment to not work for most of the stores in Malaysia. Need to use Pin and Chip only
Hey Thomas, interesting you mention that because I also heard from another person that they were having difficulty with their Wise card and entering their pin number. Apparently because Malaysia has 6 digit pins and Wise issue you a 4 digit pin this has caused some problems. Have you encountered any issues with this? ^Jonny
@@Monitodotcom no issue with the 4 digits pin…just the contactless don;t seem to work
@@tjunkie I am having the same issue. I love the Wise card but having to enter my PIN even for small payments is frustrating. I contacted the Help Desk and they suggested I change the PIN but they couldn't guarantee that would work. Nor could they tell me which bank machine I could use to change it, so I haven't. It will be interesting to see what @Monito comes up with.
@@annpeel4701 I am having the same issue here too in Spain! I remember the contactless payment used to work in Msia but suddenly it just stopped. I contacted the Wise Help Desk, the guy asked me to try my digital card and if it worked which it did, he asked me to add it onto my Apply Pay. It still doesn't solve the core problem lol.
I logged a support query with Wise as I have the same issue of PayWave not working despite all the right settings and limits.
They replied saying:
We are aware that ‘contactless’ feature has isolated problems for Malaysia issued cards and we are currently investigating, but thank you for highlighting it to us and apologies for inconvenience.
Unfortunatly we currently do not have an expected fix date for this yet and recommend you use the chip & pin function on terminals that declines the contactless transaction.
It still doesn’t have the feature to receive money for a Business Account, right? In my case, I receive money in Euro from clients for the freelance work that I do. Currently I’m receiving it in my bank direct but I’m loosing a lot of the transfer rate as the bank conversion is horrible. Any idea if I can use my non-business account to receive money or any other way to utilise Wise for the transactions?
is there a validity expiry date for the Wise Debit Card or renewal on annual basis? Thanks
There is an expiry date, my card for example expires 10/26 - so it's definitely not annual. Wise will also notify you 2 months before your card expires. Hope that helps Belle! - Jonny
@@Monitodotcom thanks Jonny for your kind reply. Noted with many thanks!... will apply online soon .. cheers and hv a great wk👍
I wish wise support in Indonesia
What is the maximum amount in the card (MYR) if my Wise Card issuing in Malaysia? Any specific maximum limit?
Hey Hustin! There are some limits, see this article for more info. wise.com/help/articles/2899986/what-are-my-spending-limits
Just scroll down to the Malaysian card holder section. Thanks! ^Jonny
How do you request payment from non-Malaysian? Does Wise reveal your name on the sender's end like PayPal? As a small business with around MYR500 earned locally, I think the charge is a bit too much. As I'd like try fishing in bigger ocean where my art is appreciated.
Depending which market you're fishing in you could give them the appropriate bank details. For example, if you're selling art in the US market on a website like Etsy then you would give them your US bank details and your name would remain private.
If you were dealing with a private buyer then you would likely have to give them your full details on an invoice type payment with your Wise US account numbers and full-name. That said, if privacy is important then you can absolutely avoid sharing your name while still receiving money into your Wise account. Hope that helps, thanks. ^Jonny
@@Monitodotcom Thank you, I need a detail process on this, preferably a tutorial video that I can follow along: "That said, if privacy is important then you can absolutely avoid sharing your name while still receiving money into your Wise account".
Any thoughts on Bigpay for Malaysian users going to Saudi vs Wise ? Thanx
Am I the only one who isn’t able to use contactless with my Malaysian issued Wise card? I’ve written in to Wise multiple times and they’ve reported this issue with other Malaysian issued wise cards as well with no actual solution 🥲 I only use it for chip and pin transactions now which is a pain.
Me too! I just got the card, and completed all the activation steps. I'm able to withdraw from atm and use the card for payments with pin, but paywave does not work. I'm flying to NZ tomorrow and sweating on the wave function to work as its mostly contactless payments over there. Were you able to use the wave function abroad by any chance?
Shoppee malaysia says they only accept locally issued cards. I currently live in the US, if i get a wise card in the US that has malaysian currency would it work in shopee?
can i ask how to setup apple pay on this app?
Hey Ching, once you’ve downloaded the Wise app and activated your account you can create either a virtual card or request a physical card. Once these cards are active beneath them in the app will be a button that says ‘Add to apple Pay’.
This article should help you: wise.com/help/articles/2935788/how-do-i-use-my-wise-card-with-apple-pay
Although it doesn’t mention Malaysia in the article, I believe that is just because the article hasn’t been updated. I also spoke to Wise support for you and they said it should work.
Hey! I liked you video. Can you please tell me where is the card details written in the card? Isn’t it in the front side?
Hey Rafid. Glad you liked the vid, the card details are on the back of the card. ^Jonny
@@Monitodotcom what are there? All information? Like Number, name, expiry, cvc/cvv ?
Exactly, you have the long number, expiry and CVV. Basically everything you need to make purchases. ^Jonny
Hi, thanks for the informative video. I plan to buy GBP, while the rate is low now vs MYR. Can I add and keep funds in Wise (in GBP), and then sometime later, use the debit card to make purchases in UK? I am assuming there will be no charges as Wise will just debit my GBP balance? Thanks!
Hey e w. That's a great idea and you can absolutely hold the GBP for free and as long as you like. Just be aware that there is a limit on how much can you hold (wise.com/help/articles/5sL5X2V2PbxUBIsQ1Fyfn4/holding-limits-if-you-live-in-malaysia) if you're a personal user in Malaysia. Thanks! ^Jonny
Szép napot kívánok szeretettel.....
Köszönöm!
Am I able to add Malaysia wise into Apple Pay , because Malaysia doesn’t have Apple Pay yet
Good question, the Wise website (wise.com/help/articles/2935788/how-do-i-use-my-wise-card-with-apple-pay) doesn’t really clarify this and looks like it hasn’t been updated since the Malaysian card was released. I think because Apple Pay isn’t available in Malaysia then it won’t work with the Wise card. Sorry about that! - ^Jonny
Hi .. can I use Apple Pay in malaysia?
I signed up already and got their card, I plan on using it like a normal saving account, can you tell me, if I were to open their saving account, which Malaysian local bank would it be under? I tried to reach them out for clarification, but their operating hours are not that flexible.
Hey Mayor West. I'm sorry but the Wise account isn't meant as a savings account, I can't be sure but I think in Malaysia you'd be able to find a better account that earns interest. Thanks ^Jonny
J. P. Morgan Chase Berhad is the Malaysian bank account you'd get. Your stored funds in Wise wouldn't earn interest though, unlike a normal bank savings account, FYI...
If i were to transfer in MYR to my wise account and convert it to THB, would there still be an exchange rate when i withdraw it at an atm in Thailand?
Also, is the 2 free withdrawal valid in Thailand?
Hey Farah. No there wouldn't be an exchange rate, as long as you have THB deposited into your Wise account then it would just be immediately withdrawn with no further FX fees. Yup, you'll still receive 2 fee-free withdrawals, as long as the total amount is below 1,000 MYR. Thanks. ^Jonny
@@Monitodotcom thanks a bunch for the clarification
@@Monitodotcom I heard video above (at 3:40) mentioned outside M'sia withdrawal will subject to a RM5 fees, even if it's below 1K MYR?
I need advise. MY wise card keeps getting declined without me entering pins with the error msg 75 pin tries. I've unblocked it and activated it at ATM numerous times but the same thing keeps occurring. the pin i get is 4 digit, but i understand in Malaysia, it's 6 digit. Does it have anything to do with that?
Hey Jessica! That's a very interesting question, I can't be sure but it might be why. I'm going to contact Wise support and see if I can get an answer to this as you can't be the only one having difficulty. ^Jonny
Have you tried changing your PIN at an ATM? Or just activating it?
@@Monitodotcom for now just activating. Wise support has just advised me to try changing my pin. May I know which atm supports this?
you can try to add 00 before 4 digit pin number?
@@jesschan8 i saw somewhere that u need to input 00 after yr 4 digit pin if it requires 6 digit
Hello many of my friend in philipine cannot use wise to send money..
Oh no. Do you know why? ^Jonny
If I live in Singapore and want to withdraw from Singapore, how much I'll be charged? And can I transfer from Wise to Maybank Malaysia for example, there will be little fees depending how much you transfer or how?
Hey Ain. So in Singapore, you'll be able to withdraw twice per month for free up to 1000 MYR. After that, you'll be charged a fee of 1.75% + 5MYR per withdrawal (wise.com/my/pricing/card-fees?sourceAmount=1000&sourceCcy=MYR&targetCcy=EUR). As you'll be transferring the money locally then there shouldn't be any fees. Hope that helps. ^Jonny
May I know if the wise debit card is issued in Malaysia, can I withdraw money from ATMs in Japan?
Hey Kiwi, yes you can withdraw money from ATMs in Japan. Just remember you only get 1000 MYR of monthly fee-free ATM withdrawals before paying a fee of 1.75%. ^Jonny
@@Monitodotcom Thank you 😉
Thank you for the tips, it helps a lot.
But I’m facing problem with my card.
I’ve activated my Wise card and when I tried to pay at KFC, Guardian and chain hypermarket, my payment cannot go through, the one at KFC it doesn’t even let me enter my PIN.
I have contacted Wise support on this and they told me that my card is activated and they saw that my transaction at KFC was declined, tho I have sufficient money in my card.
Any idea why is this? And one more question, is there a minimum amount of money you will need to have in order for you to make purchases at shop? Example my card has MYR10 and the purchase I’m trying to make is MYR5. Will the card let me buy the thing?
Hey! There isn't a minimum purchase price for the card and any transaction, however, small should go through. This may have been the fault of the merchant.
Besides your card not having enough funds I'm not sure why it wouldn't work, as long as it's active and you have the funds then you should be able to make a purchase. Have you had any luck since you commented? ^Jonny
Can I change the currency linked to my Wise debit card? If yes, can you please walk me through it?
Hey Fusairu. I'm not entirely sure if that's possible - I've contacted Wise support to ask them and will let you know once I have an answer. Cheers! ^Jonny
@@Monitodotcom any feedback since? Wondering the same thing as Fusairu also.
I'm in the same boat and hoped to change my Wise card default currency after moving countries. Now I've found out that the default currency can't be changed after the physical card has been issued, even after changing countries. But the workaround I discovered is to activate a new virtual digital card. Its default currency should reflect that of your Wise current residential address. Hope this helps. I love my Wise and plan to use it someday as my only (global) bank account.
I heard from some Malaysian bank that the card was free to get ?
Malaysian friend *
Hey Whitney, according to the Wise website the card is 13.7MYR. Check out this link: wise.com/my/multi-currency-account/pricing - Thanks! - Jonny
If I have more than 1 account eg MYR, Euro & AUD all with credit balances and I travel to Australia, will my spending be automatically debited from my AUD account? Or do I have to select it?
If you spend money in AUD, then it will begin by debited your AUD account. Once that runs out, WISE will debit whichever account will give you the most favourable exchange rate. So if MYR is stronger than EUR against the Australian Dollar then WISE will debit your MYR account. This is known as their 'Smart Conversion Technology' (wise.com/help/articles/2935778/what-if-i-spend-money-in-a-currency-that-i-dont-have-in-my-account).
Hope that makes sense! Thanks. ^Jonny
This is very helpful. Thanks!
Iam trying to add cash to my account but it won't let me use a credit or debit card to top up ,the only option is swift and the minimum amount to send is 100USD it's not as convenient as useing bigpay and I don't have Malaysian bank account to top up from is this normal practice ?
Hey Charlie. It should let you top-up with a credit or debit card. Is it just not an option available? Or has it given a reason why you can't? ^Jonny
@@Monitodotcom options are there but not available ie blured out, so I don't know how I can use the card customer service is pretty much non existent so until they give me the top up by credit card option I can't do anything with it. Thanks for the reply anyway
anyone help me to find wise branch in kuala Lumpur
I'm afraid WISE does not have physical branches. ^Jonny
Hello im from malaysia , can i just paywave at singpore using this card??
And will i be charge if i paywave at singapore??
Hi I'm singaporean and bought the card from singapore. If i were to use the card in malaysia does the 1000 myr limit apply to my card? Meaning if i were to withdraw money from an atm outside of sg does the limit and fees depend on the country that I'm withdrawing it from or it is only up to sgd350 twice for free?
Hey Amani! Great question, the withdrawal limit is the same no matter where you are withdrawing money. There's a chance it could a tiny bit different due to foreign exchange rates but ultimately it will be around 1000MYR or the currency equivalent. ^Jonny
@@Monitodotcom great thanks!
Can I make cash deposit from ATM for Wise card?
Hey Mojarad, no you can't, Wise currently don't allow cash deposits. ^Jonny
hi, im having problem adding my wise card to my apple wallet, im malayisan
Hey Kevin, I didn't think Apple Pay was available in Malaysia? ^Jonny
Can we transfer from wise to local account in Malaysia? Like transfer money to friend's account.
Hey! You sure can, and it is really easy to do within the Wise app. ^Jonny
@@Monitodotcom thanks for the info 👌
No worries! Take care. ^J
Also if you do sign-up, please consider using our affiliate link (bit.ly/3sqYQAU) to support us. Thank you ^Jonny
my need wise card my country Bangladesh please help me
hello
How many days wise will refund my money to my bank account?
What's the reason? ^Jonny
@@Monitodotcom i using my husband account and wise said i can't continue my transfer cause payment details not same as my wise acc name then i cancel it
HI, Im Indonesian who living in Europe and still confusing about currencies another european countries if i visit them. In your opinion, which one should i choose, revolut or wise for traveling?
I use wise to send money from Europe to Asia and look simple and try to get wise card but in queue and may took too long time. And i curious about revolut because usually it appear as ads in my phone, shit
International banking is something new for me, and i really need someone's opinion who know about that. thanks.
Hey Rafif. Without getting too complicated, if you can wait in line and get the Wise card then that would be ideal. If you can't wait then Revolut will still be a good choice as unless you're exchanging massive amounts of currency, both will be pretty similar in terms of fees and exchange rates. Although Revolut do charge a small exchange rate mark-up on the weekends.
So if you go with Revolut just remember to exchange your currency during the week. For example, let's say you visit Barcelona. Just load up your Revolut card with Euros during the week and then you'll be able to spend those Euros for free while you're in Barcelona. I know this can be confusing, don't be afraid to keep asking me questions if you have any. I'll be happy to answer. ^Jonny
My account been deactivated. How am I get back my money? No one from wise is helping. Been trying sending support/help email. But no one is helping. Can u please advise if account been deactivated?
Sorry to read about that Chaai. This article should help you: wise.com/help/articles/2961844/my-account-was-deactivated
It looks likely you just need to submit a return funds form to get any money back from the account. Good luck! ^Jonny