Why Are Broken Monitors Legal?
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- Опубліковано 30 вер 2024
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Many monitors unfortunately ship with some dead pixels...but did you know this often isn't covered by your warranty? Are the display manufacturers just ripping you off, or is there a reason they consider dead pixels to be "normal"?
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My policy is that if I'm buying a high end monitor I expect it to be perfect.
Yep I bought a 2560x1440p screen
not 2559x1439p Screen
@@haloharry97 I know I'll sound like a neckbeard redditor but your comment is dumb. A dead pixel doesn't change the resolution of the screen. Your example would mean an entire horizontal or vertical row of pixels would be dead which is very unlikely.
@@blancfilms fr you don’t sound like a neckbeard redditor imo
My policy is only paying, at any price, for fully functional devices
I haven't had this issue in years but I'd be fuckin pissed if I spent like $300+ on a monitor and there's a dead pixel right in the center of everything I watch.
If I pay +1k and I get a dead pixel, you can bet I'm gonna get my money back.
Jeez first world problems
@@hojo70 just cause you cant afford shit doesnt men people deserve broken products
@@hojo70 I wouldn't pay $1k for a monitor in my current economic situation, but if I were to, I wouldn't accept even one dead pixel.
@@hojo70 cry about it?
@@hojo70 first world problems are not getting what you paid for?
In Australia, it is deemed "not fit for purpose", so they seller has to replace it under warranty. The manufacturer has to credit the seller, or replace their stock. No getting out of skipping out on warranty here.
There's similar laws in Québec as well but it's both the manufacturer and seller who must do it, whoever was contacted first
Still has to be within a certain time frame though..
I have a large number of dead subpixels around the edge of my OLED (30-50 ish around the border) but it's a 2019 model so it can be argued that ACL guarantees have expired
For people within that 1-2 year window of ACL though, it's great to have. Simply saying the words "Australian Consumer Law" at the retailer/manufacturer is enough to kick them into gear and take your claim seriously
that is quite a grey area - you should google LG's dead pixel policy for example. I had a 4K monitor with 4 bright subpixels right in the middle of the screen which I could not return to a bricks and mortar store here is Australia as: "this is not considered a defect unless the number of bright and dark subpixels exceeds the maximum allowable threshold".
Australia has some of the strictest consumer protection laws in the world but even they would have some allowable imperfections, it would be as a percent or something, otherwise nobody would sell anything in Australia because to have any product be 100.00000% perfect is impossible, I mean 1 dead pixel on a 4K display is a failure rate of 0.00001%. In Canada we have 2 weeks to return any product no questions. After that some stores will be 30 days, Costco is 90 days, after that it’s deal with the manufacturer on your own. Which makes sense, you can’t run a successful economy if everything has to be 100.00000% perfect and stores must take everything back for ever. Everything would just grind to a halt, I mean you would still be in the Stone Age trying to get the first perfect arrow. Also, these consumer protection laws are why everything costs more in Australia, nothing is free. At least in North America we can choose to buy the in store extended coverage, you guys pay that 4x without a choice, so are you really winning when these laws save you hassle maybe once every 5 years but in that 5 years you’ve spent an extra 6k on your products? Don’t think so.
As with the EU. Any product purchased long distance (with a few exceptions such as software) can be returned within 14 days - no questions asked and without any justification. I would always use this over the manufacturer warranty. If you do want to use the manufacturer warranty they will stall and try to get you past that 14 day cooling off period.
In addition there is a 2 year guarantee for all products (again with a few exceptions) at no additional cost, whether purchased online or in a shop. In this period the seller must replace or repair the item, again free of charge. Ofcourse during the 2 year period the seller/manufacturer of a monitor will point out that the monitor is not defective and that dead pixels are part of the production process. But, from experience, be persistent and the monitor will be replaced. A lot of people are not aware of this and I urge them to exercise their rights.
Dead pixels really shouldn't be a thing anymore.
My 4K monitor had one dead pixels towards to upper center. It was so annoying and always noticeable. After 2 years I moved state and one of the movers accidentally dropped to my monitor. After moving to my new home I plugged in the Monitor and that dead pixel was working again. If I knew that before I would have fixed it by punching it. This explains why my father always used to bang things with hammer
Percussive maintenance is always an option
@@Jessev741the skill is knowing where to hit it and how hard
@@TheROOTminus1 Ayyy
We used to call it a "technical tap" lol
😂
I wonder if in a couple decades the idea of being able to see individual pixels would seem ancient (technology scale)
Yeah probably lol.... Just like how crt seem so old.... And out of date
The thing is, what is the actual incentive to push resolution past lets say 8k? There wont be any noticable increase in clarity
@@simonfredheim9581 for better clarity
@@Rust_Rust_Rust Well like I said. You wont actually notice any more clarity
@@Rust_Rust_Rust And better clarity
Monitors should have an inspection process and monitors with stuck pixels should be sold as B-stock at a discount. There are a lot of people out there who would love to spend less on a monitor with a few dead pixels and other people who it would drive up the wall.
THIS is the correct answer... I mean they already do this with IC chips, memory sticks, and processors... why not carry this over to the monitor world?
Monitor lines like the Dell Ultrasharp and Asus Proart come with stuck pixel guarantees, but they cost more than otherwise spec-competitive models.
@@jameslake7775 Thing is though 85% or so of the monitors you get normally are just fine with no bad pixels. The other 15% they just try to slide. Most people roll the dice -- I wonder how many monitors that are RMAed go right out to someone else hoping they don't care enough to send it back again.
@Nobody no, they DONT do that with those products, what makes you think they have time to test millions of products individually and run them through testing?
A 1080p monitor has 2 million 73 thousand and 600 pixels. From there, there are 3 sub pixels. You really expect someone to check every single monitors millions of pixels to make sure they all work? There is a quick visual inspection and that's it, your proposal is completely unrealistic.
@@raycert07 Who says a PERSON has to do it -- it would be easy to automate.
I love that Corsair monitors include a 3 year dead or stuck pixel warranty. And they honored it when I had a single stuck pixel.
Good! I don’t see the issue with keeping manufacturers accountable especially when you consider how much you’re paying for monitors.
Dell monitors have that as well.
@@LemonRush7777 noice!
@@bren.r I agree with you. Still it's very funny that you call monitors expensive. 30-40 years ago, a mid-range monitor easily cost more than a high end PC today. I paid (converted) like 3000 dollar for my first monitor. And about the same for the PC. Now you can get great mid-range monitors for less than 400 dollars (converted).
@@1IGG 3000 dollars back then are equal to 400 dollars now
As I understand it: In the UK, retailers *are* legally obliged to take back a monitor which has even one malfunctioning pixel. Under the _Sale of Goods Act._ I think there's a similar law in the EU.
In Germany the manufacturer has to state the ISO class or a similiar measurement or they are fully responsible for even a single dead pixel
And in the EU you can send anything back within two weeks anyway, even without a reason.
@@0106johnny The ISO is a standard to validate the quality control. If some product is using an ISO, but when you get it has a defect, that's not the customer problem. The manufacturer should have used a better measurement in their quality control (or assume that some of their products are going to be fixed or replaced).
It is like if you buy a car, and the manufacturer claims that it has passed some ISO, but it doesn't work properly. The quality controls are for the company, to assure the quality of their products, but the customer has a warranty by law, and the product has to be fixed or replaced.
Obviously, if the seller is selling you a monitor specifying that could have some dead pixels, or a car that could not to move is another thing. You can't claim that doesn't work something that was specified that could not work. But the ISO is not for that.
Thank fk for being in the uk
@@VCorbi I mean the pixel error class. If the seller specifies the pixel error class and the product the customer gets is within that specification, then it is fine
When I worked in Computers & Periph retail for a little while, my manager was a wizard at fixing blank or stuck pixels.
It didn't work every time, but I saw him fix a pixel with his expensive ball-point pen.
With the screen on, and the pen in "none-writing" mode, he would surround the offending pixel with the circle of the pen-point and press into the screen. Usually a couple of firm, but cautious, presses--the pixel would go back to normal.
Totally blew our minds, especially the customers, since he didn't charge for the fix.
How does that even work
@@neilgoodman6130 spitballing here, but he's getting the liquid crystals to deform so they're no longer "stuck"
@@Collin_J that makes alot sense
Honestly sort of the way I fixed a bright pixel I had on a monitor I bought new years ago.
I turned it on and there was a bright red pixel. If I remember correctly, I pressed on with my finger it and turned my monitor of an on (could also just have pressed on it, this was in like 2010 and I don't remember entirely) and the pixel fixed itself. The monitor still works flawlessly now 13 years later.
It works lol i did this on my laptop 😅
That's why I buy TVs and monitors only at places where I can easily return them, preferably in person to avoid (insane) return shipping costs. I have had to do this 2 times. But considering how many (inexpensive) screens I have bought over the past 20+ years I still think the odds are still relatively low. So in this context, the industry really should consider 1 defective pixel as an abnormal defective product.
Same, I won't buy a very high-end ($800+) monitor or TV online anymore, even if it means saving $100, although I know of a few places that will match any online retailer's pricing as long as the online retailer shows inventory in-stock, and they only match the price + shipping. I bought my daughter a nice 1440p ultrawide IPS monitor from Newegg last year and it had a dark circle in the corner the size of a dime, literally 30% darker than the rest of the screen if you put an all-white full screen image up and had the panel backlight on full brightness. Newegg wouldn't ship us a replacement because it wasn't dead pixels and you could only see it with bright colors with the panel brightness at 100%, it was much less noticeable at the factory 75% (still very much there though), they refused to do an RMA and insisted my only option was warranty with Gigabyte, I was bullshit and no longer wanted it, I wanted my money back. Fortunately Gigabyte stepped up big time and instead of forcing a warranty repair or RMA directly, they reached out to Newegg and arranged a special RMA where I ship my monitor to Gigabyte, Gigabyte immediately ships a brand new in-box monitor to Newegg as a back-end RMA and Newegg would then refund my money. Gigabyte even paid for the shipping and were clearly not happy with Newegg's crap.
I don't think I'd care enough to freak out about a single dark pixel. But a bright pixel would be downright unacceptable.
@@racerex340 The only OLED panel i found for under $800 i picked up as quick as i could, 42" LG C2 but as far as returns go can't really beat amazon
Same experience, I've only had a few bad pixels in total on a dozen monitors. The bright ones were definitely more noticeable. I've gotten mostly used monitors.
Depends.
If the dead pixel is in your center of vision 100% if it is in your peripheral vision the type is important (a stuck green pixel is much worse in that case when compared to a dimm pixel)
And border of the screen adjacent to the bezels should not really be on a 1 pixel policy if we want to avoid waste.
This is why you should keep a display for as long as possible, as more displays you buy, the more likely something like this is to happen to you. Sorry for people who've had multiple RMAs.
Good thing I am still using my 1999 Mitsubishi monitor, which is perfect just like the day it was new.
Actually you're not wrong, my previous PC monitors were from 2008 and while one is a bit more yellowed, they both still functional. Although there's a weird coil whine when off. But they're Full HD monitors with HDMI and everything.
My main monitors themselves are from 2013 and one was bought at discount at a thrift shop with a load of dead pixels, but the other one I bought reconditioned is perfect. So i just run anything vision critical on that one and for chat rooms and other nonsense i use the dead pixels one.
The dude above is a soldier for keeping that hunk, but honestly that's going too far, early LCDs sucked balls and I'm not sure i want a CRT anymore in my life...
@@miaugato93 it isn't an LCD, they ALL suck. I have multiple CRT monitors and TVs. The newest ones are from around 2006, the oldest one is from 1950, they all work. I don't deal with non serviceability or unreliability that comes with most modern devices.
I'm currently on the second monitor of my life, I used my first one for 12 years and it only had 1 problem in all those years, which was a cheap fix at a local tech store. I honestly don't give a F about 2k or 4k so I'm probably gonna use my current for another 10+ years.
It's an AOC 24" 1080p 1ms IPS 144hz if anyone is wondering. To me the refresh rate is way more important than anything, the first time you play a game in 144fps you will be disgusted at 60fps.
I would be curious to see what a consumer protection lawyer and/or lawsuit says about this. Not fixing or replacing the monitor might be violating the UCC and federal law.
They wouldn't say anything. As long as the product works as advertised no law/consumer protection is being violated. No manufactures states their monitor has 8,294,400 pixels all in working order.
The fundamental issue is cost. Do you want monitors to be significantly more expensive? I'd rather have a choice, and if I want a perfect one I can buy from a brand that guarantees it (at a higher cost).
@@gblargg You are absolutely right, requiring perfection would cost more. But that isnt what I asked. I questioned the legality.
@@mccalejk2 Maybe. Maybe not. Maybe its foolish to expect every pixel on a monitor to work. However, manufacturers dont get to decide that if something mostly works, then its fine. It takes going to court to ultimately decide that is acceptable in that case.
@@finkelmana I could sell you a monitor with 999 dead pixels and 1 working one if i wanted to. It's all about what I write in the specifications of the said product when I wanted to sell it to you. There are no laws against manufacturing what you want, theoretically even monitors with 999 dead pixels and 1 working ones.
So I guess the question is how can you break pixels on purpose if you have a dead one, and the manufacturer requires more for an exchange?
Probably the same way you kamikaze mod a 360
High power laser?
I bet 120VAC into the video input pins turns all the pixels into dead pixels, should be enough...
just shock drop it while it's padded
hey man. you have a big dead pixel on your t-shirt
Thanks. I can't not see this now.
I tried to clean my screen vigorously but it never came off
I remember when my first PSP came out. It had five dead pixels and Bestbuy told me the limit was seven to return it, so I was stuck with it, and those were big pixels by comparison.
Lol idk if that's the American or the Canadian best buy, but as someone who works at a Canadian bestbuy in customer service that's BS as there is no policy concerning a certain number of dead pixels for a return. I will happily return that BS for you if you get a screen with dead pixels.
@@HerbaMachina right..its not out of your paycheck
@@HerbaMachina U.S. but this was also 18 years ago
And that's when you issue a chargeback through your credit card company.
@@Furluge MOST credit card companies will tell you that they cannot do that, that you must go through litigation with the company, and not them.
Misleading people about warranties again. A store in Australia put a notice that "Monitors with a single dead pixels won't be replaced under warranty". The ACCC fined them $100k for that sign.
Companies got a nice ability when it comes to shipping broken monitors and not cover repairs by warranty
Wait, is this a bot or a human. I'm confused with the edited comment
@@NutScrewGamer just unemployed
@@NutScrewGamer Maybe he/she made a spelling error and corrected it. Or it could as well be a bot
@@SeeTheWorldAsIDo78 I always edit my comments and definitely have a life, explain that.
@@NutScrewGamer people can edit their comments it doesn't automatically mean it's a bot
Reminds me of the g'old days of CRT, when you could have issues with beam placement. Slightly more worrisome than a dead pixel, but manufacturers be damned if they gave you a replacement.
I never had dead pixels on any CRT for sure, but they were always problematic, my small CRT TV was fixed so many times, but near the end jeez it was super ugly, very out of focus, showing a pink bar on top and one day the SOAB exploded in a HUGE BANG on my face, from that point I was always scared to press the power button on any CRT TV\monitor 😁
I remembered when low FPS wasn’t much of an issue with CRT.
@@killertruth186 I don't think low FPS on CRT will be much better than low FPS on OLED for example, but low FPS always suck no matter what 😁
But since 2004 I bought the first LCD monitor, a few years after I tested on the CRT the same MP game I played for years and I wasn't already used to how fast that thing worked, it's like the game was running on TURBO mode LOL
@@guily6669 I had a CRT with a discoloration in the phosphors in one part. Effectively a few dead pixels.
I remember just slapping school monitors until they looked right again....maybe that's why they were all so messed up in the first place.
I've stopped worrying about this since switching to 4K monitors. With 1080p, if there's a dead pixel, you'll eventually notice it and it'll really bother you. On a 4K display though, a single dead pixel can be a small as a piece of dust on your screen. You could use the monitor for years and never notice it, especially if you're the type who isn't fastidious about frequently cleaning your monitor.
Sounds good to me. I keep thinking I've got a dead-pixels but it's just a smear from a dead bug or something. I really have no idea where this stuff keeps coming from. 🤔 (The kitchen is the worst; wtaf are the cabinets always dirty‽‽‽ I don't even cook! I'm starting to think I've got a phrogger infestation.)
Think about it, the pixel is one in 2 million 73 thousand and 600.
My monitor has a couple dead pixels, I can see them, but there's no point in worrying about them. It's such an insignificant defect. That's on 1080p. 2 pixels next to each other, you can't even form a letter with that, letalone anything important. Yes, I know they are there, but it shouldn't bother you, your thinking too much
Yup. Though if you sit close enough to it you'll notice it. I have a 65" TV with 6 dead pixels and none of them are noticeable, I have to get so close to the screen that I am able to see the individual pixels in order for me to see it. I do have a 43" 4K TV I also use a monitor and there are 2 dead pixels, they are not noticeable either but if I sit closer than 2 ft they become slightly noticeable, but that's way too close for my comfort. I can only imagine it might be more of an issue with 27-32" 4K monitors that require you to sit at 1-2ft away.
I've only ever purchased one monitor that doesn't have a bad pixel and it was my most recent monitor by LG. Most of the time they're bright pixels and I found that if you just press on the bright pixel they'll start working again until you don't press on the screen for a bit. Not entirely sure why pressing on the monitor solves the problem but I've done it for years on multiple monitors and it seems to work for a few hours.
This sounds super annoying (still, thanks for the tip)
those sound like stuck pixels. Much better than a dead pixel since they usually resolve themselves over time
My current monitor has no dead or bright pixels. If I was to buy a new one, I would expect the same - no exceptions.
I hope you're not superstitious, otherwise you might have just jinxed yourself. 🤦
@m well I bought a new monitor so I'll find out 😂
I remember working on a monitor supplier company. The amount of angry emails about dead pixels we receive is just too hard to count lol
I love that Riley took this issue to heart and included a faux dead pixel on the bottom of his shirt. Bravo sir.
I think it's worse when you have uneven backlight, specially if it has some sort of shape, instead of just a vignette kind of effect.
backlight bleed is terrible as well, but backlight bleed is mostly visible when your screen is dark. I find it less distracting than dead pixels personally. Unfortunately a lot of monitors are pushed to market way too quickly. Early Quantum Dot monitors or OLED screens come to mind. The endless race towards cheaper manufacturing processes and a lack of quality control also does not help.
@@ntro9347 First gen QLED here, my last monitor was a pretty nice Acer with 2 and a half dead pixels, so yeah, I know both sides of the story.
@@YOEL_44 Ha, I'm another first gen QLED owner (Samsung CF791). It took 2 replacements to get an acceptable unit (with "only" 1 dead pixel). After a little over 2 years more and more dead pixels started to pop up, followed by vertical lines a few months later. Not the first time I got burnt for being an early adopter. 🤣
@@ntro9347 Well, I found a second hand one realatively cheap at that time, curved 27" WQHD (Samsung LC27H711qeuxen), the perfect monitor for my needs, to later discover the terrible backlight.
I've managed to improve it quite a bit, by dissasembling it and reducing the tension of some of the screws, then adjusting the gamma curve slightly, but yeah, I wouldn't buy a second one...
@@YOEL_44 all sounds very familiar, I tried to remedy the vertical lines by playing around with the ribbon cable, which helped somewhat for a short while. I've now moved on to Dell. No more Samsung for me (at least for the foreseeable future).
Most people don't know whether they have a deadpixel or a dirty screen
I've seen so many people work on incredibly dirty screens. Like come on, you’re looking at this thing all day. Just clean it, lol.
I went through 3 Alienware ultrawides with dead pixels before I got the one in perfect condition. I had to push the support team for it but they were great in the end and understood my frustrations and helped me out through the process.
Thought i had a couple of dead pixels, turns out it was just a stain on Riley's shirt!!
Editor missed the chance to edit in a Dead Pixel in the video.
With a part in the middle of the video where is Riley finger pointing the black pixel
This is exactly why I only buy monitors on Amazon. I returned a monitor 3 times for dead pixels before I gave up and got an entirely different one. No issues from Amazon, even got to keep the defective monitor until I got a replacement.
If I order something for Amazon I'm lucky if I ever get it...and its getting harder and harder to find a contact for them to say you never received it. Once they say "delivered" you'll play the devil trying to get that replaced or refunded...
Really? Ive never had an issue returning anything to Amazon. As long as it's within the return window. As soon as I drop the return off to UPS, the money is refunded. And I've returned quite a few things over the years.
amazon sucks for returns. Used to send someone to my door to pickup now i have to drive into town. I don’t like going into town which is why i use amazon…
@@nullish0 I guess everyone's situations are different but I absolutely love the Amazon return process. For us it's so simple and so fast! Instant refunds. We've never had a single issue with a return. It couldn't possibly be any easier for us unless they were to physically come to house and pickup every single return, which would be absurd.
@@JeffCD77 They used to do this as ups, fedex, or amazon trucks are already passing by these properties making deliveries. I preferred when they did the absurd but different strokes
it should be illegal to refuse a refund on a display with a dead pixel and these companys should be sued, because if a company sells me a screen with 1920x1080 Pixels that each can display 8 Bit RGB values, and then the real product only has 1920x1080 - 1 pixels that meet this requirement, then the company lied on the product information, cince i did not get what they advertised. After all, if i buy a pack with 10 Screws and 1 is broeken i did not get 100 screws, so the company has to eaither replace the screw or take the product back. Obviously this sucks for displays, but then they just have to sell and advertise it now with what is thould be, but rather what it is: A broken Display with 1x1 up to 1920x1080 Pixels that show between 0 and 8 Bits.
I suggest people not looking for dead pixels if they didn't noticed them, i found out i had dead pixels on my previous monitior and it drove me crazy each time i was looking at the spots where they were even if i could barely see them
I work with image manipulation. It is really visible in my eyes. I couldn't avoid seeing some dead pixels. It could even bother my work
I sold my monitor this way, I told the buyer if he can spot the bright pixels which is like 3-4 in the corners of the screen he can get a big discount and he couldn't tell in a regular game
I had no chose in the mater i have large bright pixel group near the center of my display saw it soon as my pc turned on.
I paid over 5k for a fully customized Dell precision workstation and it arrived with a few dead pixels. I was pissed. Being that it arrived right at the beginning of the Covid lockdowns, I knew if I returned it, I wasn't going to get a replacement. I needed it for business, so I just had to deal with it. After two years, the display just randomly developed lines all through it like LCD TVs with tab bond failure. It cost me about $200 to replace it and I finally have a display with no dead pixels.
If it has a faulty pixel when it arrives I will return it and thanks to EU law I will get a full refund without questions. Even 1 faulty Pixel makes it unusable for me.
If I paid 600 or more and my screen have a dead pixal I want a new replacement. END discussion...
riley has a stain on his shirt 1:44 right at belly button
😮
if he is gonna make me realize i have dead pixels on my monitor, im gonna shame him for stained shirt.
😑
@@xeros4000 Maybe it was intentional? In the end when he says something like "I support this philosophy of not noticing imperfections", the camera zooms in on his face and we can't see the stain anymore. A stain on a shirt is as annoying as a dead pixel on a monitor?
I can see his lunch
You know, I never thought about it, but I've never experienced dead pixels in my 20+ years of age with displays. Not OOTB, at least
I've only seen them once on a laptop.
I bought an ultrawide monitor a year ago... Had to return it 3 times due to a dead or bright pixel. What's crazy is that I was waiting for some pc parts to go on sale before completing my build... If I didn't test my monitor as soon as I received it, I could've been stuck with a faulty $1000+ monitor.
We need to get Riley a fresh tshirt
That's a dead pixel.
Imagine having 4.25 million subs and not bothering to change a stained shirt.
0:05 That's painful... I hope that monitor was broken already.
@Techquickie , you should've trolled us with a dead pixel baked into the video :).
This issue is so bad I literally had to return 4 monitors of the same model (I bought 5) to get a single one without dead pixels. Worth it tho.
Just so you know, the symbol >2 means more than 2 not 2 or more. >=2 means 2 or more (Ask Luke, he will agree cause hes a programmer)
Coming from high-school maths, the symbol you're actually looking for is ≥ . But that doesn't come on a standard keyboard I guess.
I've been struggling with alive pixels? Any recomendations? Do I need to change their little diapers?
I will never forget taking a new monitor back to the store with dead pixels for an exchange (not even a refund - an exchange) and the technicians behind the counter were trying to tell me that this was normal, not a big deal and that they wouldn't exchange it. I lost my f*cking mind and ended up getting a total refund and bought the same monitor somewhere else and it was fine. These things are expensive; if I'm spending over $1k for a large, 4k monitor I damn well expect it to be flawless.
The biggest reason manufacturers get away with any of these flaws is the cost of litigation (suing them) is so much higher than buying another device.
We got 0 days return policy here, and I'm from Europe. I know many other countries have a week or even 30 days... but not here sadly (in my especially sucky europen country). It SUCKS having to buy an QLED TV for 2000 euro, just to find out there are 20 dead pixels and a big long banding line in the middle. Yeah, that's exactly what happened to me. Im stuck with it, just like the dead pixels are stuck to my TV.
I've talk to the stores, they flat out refuse and keep saying: so what that we are in EU? These rules does not apply for us (they claim)
Its more about retail stores I guess, not online shopping. I did try with online shopping too, they also refuse to take it back for any reason other than the product not working. If the TV can start, even with 50 dead pixels, they just say no. I tried 4 of the 7 big tech-selling stores here. Its all the same so far :( There is no customer safety, so I do not risk buying some things anymore. Not just a TV, there are other risk based techy things. If I had protection, id spend more of my money, alas...
I gotta read the EU laws, if they really do not apply for here. Some people said the laws can be different for each country...That the shopping issue is a general thing that does not always apply for every member.
I have the alienware qd oled, which developed a dead pixel after about six months of use. I believe they said they’re not obliged to replace unless there are 6 dead pixels but customer service sent out a new one!
👊I feel for you bro ....F the colors go tn
Word of advice here: don't return a monitor because it has a couple of pixels dead on arrival. Give it a shot for a few days.
A couple years ago when i bought my monitor, it actually arrived with a dead pixel, i didn't want the hassle to send it back so i searched for a way to fix it. One method was to apply pressure on it, the other was a software that ran multiple colors and patterns over it (both shown in this video) but they didn't work ...or so i thought. The dead pixel didn't disappear or fixed itself with those methods instantly but one day it eventually disappeared, and i've had a perfect display since then. It was so annoying when viewing a specially bright screen such as a white background and now it's completely gone. So check if you can fix those "dead" pixels first before you return it.
I bought around 6 mid range flat panel displays over the years, and the only one pixel defect I had, *I could repair by pressing on it hard while warm*. (Looks it up, it can fix borderline bad electrical connections)
Its simple: If you give me dead pixels on a monitor and fight against it, the entire company loses all my business. Even if its their non-monitor products. Sorry suckers but thats the way it is
Once I went to 2k and 4k monitors (~110 ppi), the pixels are so small I don't even see the few defects in mine. I have to pull out the loupe and remember where they are to even find them. I used to be obsessed with pixel defects and the one or two I had over the years.
Massaging stuck pixel on an LED screen sometimes work. I was able to fix a stick blue colored pixel on my out of warranty 20 inch monitor.
Thankfully the screen does not have a hardened glass surface or else the massaging would be ineffective.
I recently bought a LG display that shows vertical lines when displaying blue or yellow/orange colors. It would get worse at 75hz so I returned it.
Sounds like tighter regulation/higher quality production methods are needed, rather than accepting some products are faulty. You're treating them the same way the government treats an acceptable level of a toxic element in a consumable, example: lead in drinking water.
The reason it's legal is because they write this into their warrenty, and you can't beat them in a legal action because of it. That's it. There are absolutely capable of fixing the problem before it leaves or taking RMA on them with specialized equipment and techniques, but it's not economical and they're not really interested in making it economical, who wants to deal with an RMA? So they pass the inferiority on to you, the customer.
Yeah. So there's no real reason other than their greed. They could easily make it so that there are no dead pixels out of the box or replace the product if there are, but they simply don't want to.
Please show me the warranty on the box of a monitor
Australian refund laws completely overrule any caveats in warranties aside from the timeframe for the warranty and any actions which obviously should void your warranty (like delidding a CPU). If your product has a defect and you feel you wouldn't have bought the product knowing the defect was in that product you purchased, the government will be on your side. Usually companies just directly refund or you get a replacement because dealing with the government is a pain in the ass.
@@elu9780 I mean, if they had to replace those screens with a few faulty pixels, that would result in an increased price for a monitor, so at the end of the day you're paying cheaper for the possibility that some pixels might be dead
Manufacturer warranty notices are meaningless drivel. According to research only 13% of consumers understand their rights the other 87% believe manufacturer warranties. I can't emphasize this enough: manufacturer warranty terms are meaningless.
I once found a dead pixel on my monitor, I just pushed on the screen a little and it started working again.
The interesting thing is that I have never found a faulty pixel in any of the cheap monitors only on high end gaming monitors 🤔
You likely didn't find bad pixels on your inexpensive monitors because they have fewer pixels. As the video pointed out, the more pixels the more likely some will be bad.
Luckily for me, I won't notice a faulty pixel, because my monitor has random dirt particles anyways...
Tech Toad likes this 🐸
DIRT from the factory is another issue. I legit got a Philips Google tv 50 inch. I had 3 dead pixels/stuck pixels that where white. took it back the same day. Got another one it worked maybe a WEEK got two BLACK ones. Looked like a total black dead pixel I was about to take it back and get another TV all together. I did the suction cup try and it worked?! Either it was just dirt or somehow it popped a stuck/dead pixel back to life!
I had a bright pixel for a while on my monitor. I got it unstuck a few times than it seemed permanent. I physically touched my screen and it actually went away!
Has nobody heard of the eraser-pressure technique? 🤨
@@I.____.....__...__ never had a dead pixel before this monitor so this is a first for me. I've had 7 monitors in my lifetime.
@@noahw5887 my last one had a dead pixel that would work for 2-3 days if I pressed into the screen with my finger a bit, then stop working again.
We had that little dance together for 4 years. Current one has 0 dead pixels (2 years now) and I'm gonna accept only perfect monitors now.
IMO if it doesn't meet the pixels advertised, then it could be seen as false advertising.
In the UK you have consumer rights. If a product doesn’t work in a reasonable timeframe after it was bought, you’re entitled to a return or your money back from the company, or they break the law.
Many other countries have consumer rights too. 🙄
Good luck with that.
@@mavfan1 but not in the way i’ve described them. i can only speak for the UK
@@MrBoboka12 i have had tons of luck with 3 products
You don't need to prove a defect. Within 14 days you have a right to return any purchase as long as it was delivered (under UK distance selling legislation).
One dead pixel DOES NOT MATTER
(own experience, 2k monitor 32", if screen is black or red there is one pixel that turns green, on about 4/5 to the right)
My friend told me to send it back to get one with perfect pixels, i did not a single time regret to NOT have done so, i never even once noticed it whilst gaming, watching moovies, etc (i do have good eyesight), the hassle would not at all have been worth it.
Dead pixels are not legal. If you're advertised a display with a certain resolution, dead pixels make it lower resolution than advertised. It's a manufactured defect and requires replacement, lest the manufacturer get slapped with lawsuits of a civil and criminal nature.
It's understandable for low to mid tier monitors where their margins are probably lower. But when they're charging 1500+ EUR/USD, they better suck up any defects and only sell perfect monitors.
This is why you need proper consumer protections, to guard you against dogsh*t policies like these.
I had to return 4 Acer monitors in a row cause of dead pixels. Each one had progressively more in progressively worse spots. Since then I have never bought anything acer and actively tell me friends and family to avoid that bargain bin garbage brand.
Since then I've bought 3 LG monitors and all of them were flawless and still working fine to this day.
If they want to sell a monitor with dead pixels, they should do what CPUs do, make it a new lower end SKU and let the customer know what they're getting
They should class the devices by the amount of pixels defective, and price ones with some defects as low price (less than 10)
They already do this.
Buy a refurb. Probably was a otherwise fine monitor returned because a bad pixel or other small reason.
It's absurd short-sighted thinking. Just sell the defective monitors at a discounted price. Plenty of people would be happy to tolerate a few dead pixels if it saves money. You wouldn't have to exchange so many products. And customers wouldn't end up feeling resentment towards the company.
My ViewSonic monitor came with two bright pixels, on on the down left corner and one in the top right one, and it honestly they are even hard to find unless what I'm watching on my monitor is bright, in which case it is really easy to notice their red color if you are looking for it. I probably could have get another unit when I noticed that issue when I bought it, but I did not have any other monitor so it was too much of a hasle for me to do that.
I don't get why the standards are so lenient. I've literally never bought a display that had a single bad pixel. Not even really cheap tablets. Not even used stuff. It surely can't be that hard.
Also, if I have to sit back so far that I can't see the pixel at all, then surely that means I could have saved money getting a lower resolution monitor.
Sure, we always say we don't want to see individual pixels, but you can still notice a dark spot on a white background. It just will be a fuzzy gray dot, not a black square
Pro tip - I have 2 LG ultragear monitors and these are the first monitors I have ever had without any dead or bright pixels out of the box
Really? I've only had one screen that had such a problem, all my other screens/monitors have been great out of the box.
My laptops screen did get one single bright pixel that has to do with driver problems
same, my lg ultra gear monitor is great
Same here, I also have the UltraGear 1440p monitor from LG for over 2 years now and no dead/bright pixels or subpixels.
Mental note, have dead pixels and past 30 days... Break a connector to the power or video port. They will send a replacement as it is easier for them to send you back one already fixed.
I'm so old that I remember the days when dead pixels were so common that you only had a 10% chance of getting an LCD panel with no dead pixels. Yes, I'm from the CRT days. CRT master race! Now you can buy an LCD, OLED or other, and you can guarantee you probably won't get a dead pixel. It's so rare nowadays compared to the old days where you would get at least 1 to 3 full dead pixels, and/or 1 to 7 dead sub pixels.
RILEY where do dead pixels go when they die
Possible workaround: Really big bezels to hide the dead pixel.
well there is a fix to black pixels which 99% dont know about
well i had a cluster of black pixels on my new laptop and i went to y neighbor uncle what he did was to rub(gently not force fully) a piece of cloth and the pixels moved in the direction well its a little time consuming but after 15 to 20 rubs the pixel moved a bit and after 30 mins of rubbing the pixels moved and then out of the corner of screen
well i know this seems like a trash and it would not work but thats what i thought about it and now my screen is working without pixels
you can also try maybe it workd
Hate playing devil's advocate, but in my experience working in retail, people have a tendency of damaging things just after getting them, then try to abuse the warranty claiming it was like that out the box.
So how can you kill single pixels on a screen?
@@eniff2925 You'd be amazed what people manage to do, the things I've seen happen.
You can get dead pixels from dropping monitors or TVs, it's not so common but has happened to the store I worked at a few times.
Little bit of a knock in the wrong place, dead pix.
@@aeriumfour6096 From reading the comments it is quite the opposite, they fixed dead pixels by dropping the panel. Meanwhile I couldn't fix mine no matter what I tried. And it came out from the factory like this. If you read the warranty it states how many pixel defects are allowed. It is very very common for LCDs to have pixel defects, they make them in the masses. Manufacturers don't care, quality control is shit. I bought a cooler master mouse recently of which the whole batch/product is factory defect. I understand there are some people that want to get around the system but I believe manufacturesrs are even worse at trying to get away with things. My screen came with 3-4 dead pixels/subpixels. And this is average. Most people just don't look for them or don't notice.
Makes no difference in the Europe and UK. Just simply send it back within I believe 14 days under the distance selling regulations. You don't even need a reason.
I would have liked a brief mention of class one and zero or a reference to a longer video on the differences, though I doubt there is enough additional information to warrant a second longer form video.
I guess you’ll live the rest of your life in a state of eternal disappointment.
I have no problem with products which have something broken. I have problem with such products being sold for the same price as products without any defects.
Best method of dealing with dead pixels:
If one isn't visible, DON'T GO LOOKING FOR ONE.
Unless you're still in the return window, in which case you just keep returning them until you find one that isn't broken
FYI Back in the day rebuilt CRTs were graded Class A - C where Class C could have up to 5 dead dots in the center of the viewing area. Some TV lore for ya all.
ISO or not, I refuse to own a defective screen. It's something you look at almost every day for years. Returned three or four screens before I got the one I use today without dead pixels. I would definitely spend more money for the 'premium' of knowing the next monitor I buy will almost guaranteed be free from defects.
@Erwin Hun You have apparently accepted the name, “Erwin”. How’s the UA-cam bravado worked for you so far? Honest question.
@@pleasureincontempt3645 I literally have no idea what you are talking about
same i can get high and still not understand him @@erwinhun
To add salt to the wound, as monitors get more and more pixels per inch, dead pixels will become harder to spot.
A defective 27" 8K monitor would be a complete pain.
This is why I always buy Dell monitors. They are VERY good with their warranty, in my experience. I had a AW3418DW start disconnecting whenever there was a static discharge anywhere without about 15 feet of it, and after having it for 3 and a half years, they replaced it with little trouble. I've had this same experience with a couple other monitors of theirs, all the way back to a 2007Wfp (an early 20" from 2007). I would swear by Dell monitors.
Yeah I bought 360HZ monitor from Dell and have a dead red pixel. So just a reminder that no matter what monitor you buy, don't order it online with a delivery overseas. Gonna regret it.
If a business said I can't return my monitor because it doesn't have enough dead spots, guess what? Overnight, suddenly, there's gonna be a ton more. Enough for a refund
yo its steggas
Yooooooooo
I would never accept a display with even a single dead pixel. I couldn't care less about the nonsense standards they have; I would chargeback immediately.
Dear Linus and the LTT Staff,
I hope this message finds you all well. I wanted to reach out to the esteemed members of the LTT Staff, led by the visionary Linus, as I greatly admire the valuable content you collectively create, where you assist individuals in overcoming computer-related challenges. Your combined expertise and dedication have been an invaluable resource for me over the years.
Today, I humbly present a request to the LTT Staff and Linus himself. Would it be possible for any of you to kindly consider gifting me a new gaming PC? My current PC, which is nearly a decade old, has become increasingly unstable. It experiences frequent crashes and freezes, even when running games with minimal system requirements, such as World of Warcraft Classic.
Unfortunately, I am currently unable to afford a new gaming PC on my own. The opportunity to enjoy the latest games without being hindered by the limitations of my current system would truly be a dream come true.
I sincerely appreciate your collective time and consideration. Thank you for reading my message, and I eagerly await your response.
Best regards
While it's a polite message/request, stop paying for World of Warcraft subscription, save up for parts or a working second hand computer.
When I was a child my family went without unnecessary things just to survive, or to get treats and special things.
When unemployed we sold our furniture, TV and clothes just to make ends meet, I can't remember exactly but I think such things were checked before being able to sign on at the dole office back then?.
Everyone wants handouts from government, charities, crowd funding blah blah blah, most while living a comfortable lifestyle.
Sweets, Cakes, takeaway food, cigarettes, alcohol, 4k TV's, unlimited sim cards, high speed broadband, netflix etc are all things people should be MADE to give up before being allowed help.
Unless you or family have unexpected loss or illness that prevents making a living that sustains absolute basic needs, no Tax payers money should be used.
I get there are lots of people struggling out there, but people like the above obviously have spare money they are wasting.
@@_Ziyi I am penning this response to confront your groundless criticisms and the feeble attempts to undermine the validity of my request.
Your suggestion of discontinuing my World of Warcraft subscription and saving for parts or a second-hand computer demonstrates a lack of comprehension of the fundamental issue at hand. The frequent crashes and system instability I experience extend far beyond gaming and severely impact my ability to perform even the simplest of tasks. Your proposed solutions fail to address the root cause and prove ineffective in rectifying the existing problems.
Drawing upon personal anecdotes from your family's financial struggles, while attempting to draw a parallel to my situation, is an ill-conceived strategy. Such comparisons serve no purpose other than to distract from the matter at hand. It is important to focus on the present circumstances, as each individual's situation is unique and requires an empathetic and nuanced approach.
Your endeavor to discredit my request by raising irrelevant arguments related to handouts, taxpayer money, and personal expenses is a futile exercise. I am not seeking public assistance, nor am I reliant on taxpayer funds. My appeal is directed towards a community that understands the value of compassion and mutual support, independent of government programs or financial burdens placed on society.
Your audacious accusations of wastefulness and unwarranted judgments regarding my lifestyle choices are entirely baseless. Such assumptions only serve to highlight your lack of knowledge about my financial responsibilities and constraints. It is crucial to exercise prudence and refrain from making unwarranted assumptions or imposing one's personal beliefs onto others.
In conclusion, your criticisms lack substance, coherence, and relevance to the matter at hand. I encourage you to reflect upon the importance of engaging in thoughtful and constructive discussions, rather than resorting to unfounded claims and fallacious arguments. It is vital to foster an environment where empathy, understanding, and support thrive.
Thank you for your time, although I remain convinced that further discussion on this matter will yield no productive outcome.
@@pirulino396
So you're not poor, don't want to stop paying a subscription fee for an unimportant luxury (World of Warcraft), while you also don't seem to want to try and put effort into learning how to deal with a problematic PC.
You obviously you have much better language skill than me, so certainly have the brain capacity to learn how to problem solve fixing that computer.
I am aware I mentioned Tax payers money but it was just part of what I was pointing out.
People such as yourself go around making excuses to get charitable handouts by creating sob stories, all while being perfectly capable at fixing your own issues.
I get it, you want free stuff, everybody wants free stuff. If you can persuade others to give you free stuff... fine I guess, but your post is like crying Wolf, it just adds noise that hides potential genuine need of others.
Of course this is a pc being talked about, not distressed or starving people, but the more BS people have to filter through the less they care and genuine cases get missed.
You played heavily on wanting a pc that's good for gaming, it's a luxury of life not a necessity.
There is plenty of FREE help on online to guide you to learning how to fix and improve your PC, LTT has a free to access forum with lots of friendly people willing to help you.
Is there some excuses that you have for not wanting to put some effort into improving your knowledge of fixing your own PC, which would also help you in the future too?
If my high end monitor is not perfect I just return it... I have rights, I live in EU.
3:47 yes they do, its federal law in my country since 1962 (yep that old) and if you dont you cant sell it. Dude there is a norm over here that dictates the height of electrical outlets and if you don't follow it insurance companys can claim its out of norm.
Linus doesn't pay enough for Riley to buy shirts without stains? (Guess I'm getting shadowbanned for this)
I feel like a large number of these comments didn't actually watch the video before commenting. Not surprised.
My monitor from 2013 has one dead pixel in the bottom left on the windows 10 icon. I use dark theme and can’t see it lol
I play eSports if I have dead pixels on my display I'll sue you >:(
Would have been a fun troll to have a permanent dead/bright pixel in the video as an Easter egg/ confuse viewers