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Woman suing after renting a car in Las Vegas: 'I would not rent a car again ... never'
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- Опубліковано 14 лют 2024
- Danielle Brissett sat in jail for six days in August of 2023 after being arrested in front of her children. It happened after Enterprise Rent-A-Car reported the Kia Sedona she rented in 2016 was stolen.
Not only do they NOT acknowledge their clear mistake, Enterprise DOUBLES-DOWN with the accusation.
Lady, I hope you sue the asses off them!
I don't know why people rent from Enterprise. I rent/car share a lot of cars, and I never liked Enterprise. They charge a $400 deposit even if you use a credit card where I am. No other rental company does that.
@@Kathleen2022Kathleen, I always stick with Avis. Enterprise is the worst, and they have this arrogance that I never liked. Like in this case, they double down after making a mistake.
I'm going 2 Hertz. That's it. 🚘
@@carmelcapricorn7701I walk! 🤷♂️
i hope she gets MILLIONS from their incompetance
Enterprise dropped the ball on so many levels, but the only person who suffers is the person who they got arrested. Horrible
Hertz has sent thousands of people to jail claiming cars were stolen when they weren't
No question that Enterprise dropped the ball but what's with the arrest all these years later. You stole a car in 2016. No I didn't and I have an email confirmation somewhere that I dropped it off. Well I'm sorry but until you can find that email you're presumed guilty until proven innocent.
It’s just so unacceptable that police KNOW that rental companies have been wrongfully sending people to jail over and over again and instead of making this a civil case, they arrest people. It’s time they stop giving so much power to CORPORATIONS. Because when my phone gets stolen and I have proof of who took it, the cops do NOTHING. Here I am paying taxes so that they can protect other people and leave me hanging!
Some Enterprise employee committed crimes in fraudulent statements to the police.
I hope whoever reported her gets arrested for SWATTING
@@YuYu-we2ys- No, next Enterprise is going to claim that she used the vehicle in the OKC federal building bombing.
Seriously though, big corporations have teams of in-house and big firm, outside counsel who can continue a lawsuit until a plaintiff's attorney won't make the money they put into the case. And any settlement or judgment will likely be reduced by the plaintiff's attorney fees increasing as time goes on (unless the corporation is ordered to pay the plaintiff's attorney fees). So, the plaintiff is likely to get less money, the longer the case drags on. And most people just want to get compensated for the harm caused and move on with their life. They don't want to spend years on a lawsuit.
That's nuts. A judge should have sorted it out in 24 hours. 6 days is just criminal
As a white person I have to wonder if it was because she was black. Police and DA are unfortunately not set up for justice but arrests and prosecution
Yup that’s what happens when your black and also wrongly accused . 😢
they did not want to.
Yep,no reason for this. Especially knowing the dates were completely different.😡
Exactly! That’s absolutely ridiculous! They found body parts in this guy’s home in NYC and he was out in less than 24 hours! I guess it depends on the state and the man was bLK also sooo 🤷♂️
I rented a car with Hertz, whwn I returned it, they inspected it, said everything was good, and asked for the keys.
They said they would email the receipt. My ride was delayed, so i sat there for an hour and no receipt came via email. Before i left i asked for a paper receipt, they couldn't find the keys, they hadn't even finalized my rental.
They are playing with people's lives and taking it very lightly.
If the managers could be arrested for submitting erroneous paperwork, i think their procedures would change
right! and from now on will always do that just because of this very incident.
@@grownwomansoul3791 and make sure after you get your PAPER receipt, that you take a clear picture of it and send it your your email. 👍🏾
@grownwomansoul3791 I worked at a car rental and a busy one near an international airport. We misplaced keys all the time😂 we rarely ever blamed the renter because you know security cameras existed back in **squints** 2017 .... enterprise should really be ashamed for how they handled their own mishap.
@@grownwomansoul3791
They have been doing this for Years!
I had the same experience with Hertz
Technically Enterprise filed a false police report and also wasted tax payer money. They need to be held accountable.
they are a corporation thus exempt from accountability.
@@seandepagnier Corporations are sued & are found guilty from time to time.
@@richstex4736 Yeah, if they go against a politician or a high or middle ranking state employee.
@seandepagnier
You are a 🤡. Corporations are not exempt from being sued. Crawl back under your rock.
The problem with saying its false is that needs to be proven by demonstrating the intent of the filer. You can file a police report and be wrong. As long as you didn't maliciously do it and knew it was wrong.
I hope this woman receives a MASSIVE lawsuit payout. This is egregiously unacceptable. Disgusting behavior by Enterprise.
I totally agree. Enterprise needs to pay her a minimum of $10 million. Are you kidding me and the prosecutor needs fired as well I can’t believe they actually filed charges with zero evidence I mean literally zero evidence it’s absurd like the American justice system when they say you can invite a ham sandwich and a ham sandwich that’s where the same came from. It doesn’t take much to get someonearrested
I wonder if employees are actually stealing the vehicles and reporting them stolen, saying they were never returned when they were.
More than likely
Bingo!!!!
Bingo 🎯 !!!!!!
Yes!
Could be
How do they charge her for stealing a vehicle 2 MONTHS before they knew she was going to rent that particular vehicle?! This story is outrageous on many different levels. I hope that this horrible experience turns into a wonderful one for her when she sues them and wins a seven figure settlement. From this Kentucky grandmother to that sweet woman, I am so sorry for what you and your children have been through. May GOD give you guidance and steadfastness during this difficult time. ❤
If only there were laws to punish people for making false police reports
There are. It is just never enforced by the police. I've heard of only 2 stories where they have. 1 involved a 'Karen'.
They are called Civil Law suits for Defamation/false accusations. Hire a good Attorney. Better Call S'aul
@@MissyMuthaTruckiNThat requires money. That is why it doesn't happen.
Because laws only apply to poor people.
This is where THE POLICE need to do better. There's enough news on this for them to ignore this, just like they do for shoplifting!!! These computers are poorly run and CANNOT be trusted with charges like this!!! So, if they arrested and didn't investigate, the POLICE NEED TO PAY TOO!!!
Hertz has been doing this for years and causing fols to be arrested and lose their job for cars that have been returned and rented to other's. I won't eff with them either.
Yes HERTZ is notorious for this very thing
Back in January 1979 I returned my 30 day rental car to Hertz at Chicago O'Hare Airport. The clerk took the mileage, processed the paperwork, and told me to leave it right where I stopped in the lane in front of their office. I got to my plane, then headed to JFK, flew to London Heathrow, then to Manama, Bahrain in the Persian Gulf. During the 2 month job in Bahrain, my company harassed me saying that I didn't return the rental car. Somehow Hertz lost the car and tried to pin it on me. They said I would be arrested as soon as I got back to the USA. I told them jam it in their azzes. In my carry on bag was my finalized receipt from the day I turned the car back in. 6 months later I gave a copy to my boss and told him to deal with it. That was 45 years ago and Hertz is still up to their tricks?
Already experienced it.. Before social media. Those companies know what they're doing. They get paid for those vehicles. Destroying people's lives.
Hertz says it will pay approximately $168 million by the end of the year to settle the majority of the lawsuits brought against the rental car company by some of its customers who were wrongly accused of stealing cars they had rented.Dec 6, 2022
Hertz was forced to pay out $168 million to customers they fraudulently accused of car theft in 2022. Most of the cases involved extensions that weren't documented properly.
Who ever made that report false allegation needs to be jailed
Filing a false police report is a felony! Enterprise is culpable!! Their CEO should step up and rememedy this fast!! This kind of mess can wreck his career.
Probably holding down a 6 figure salary and do you really think he gives a rats ass?
What I don't understand is what is the point of sending return confirmation emails if they don't use that as evidence of a return? Someone must've registered the car as returned, ESPECIALLY since they now accuse her damaging the car...WHAT CAR?! The car that you claim she never returned???
Edit: Then you compound this with the fact that the dates they accuse her of stealing are PRIOR to the dates she rented the car....this is more than incompetence, as others have commented below, something nefarious must be going on.
rack it up to poor education - this is the way all the businesses in the US will look in the future
I agree that it is nefarious.
It's happened too many times for it be a simple mistake .
The company benefits financially from this somehow .
I just haven't figured out how.
Exactly if she didn't return it how they know its damaged....
Probably insurance claims.@@evanr1784
@@evanr1784 Insurance. If the car is lost or damaged, they get insurance settlement.
Save all of your receipts and correspondence for the next 300 years. You don't want your heirs to have to deal with your car rental!
😂😂😂 i laugh at the 300 years cause just like tax forms it tru!!!
Make it 1000 years to be sure...lol!
The IRS claimed I didn't pay my taxes,....Fortunately I had an image of the cancelled check,...
Not so much an exaggeration, since she was charged 7 years after the fact.
Hard to get a paper receipt these days. Digital receipts sorely lacking in complete information.
First they say she never returned the car, & then suddenly they claim she returned it with damage? That destroys their credibility.
The exact same thing happened to me in Vegas. I rented from the Hyatt, the only reason I didn't take them to court after weeks of this BS was because they refunded my account. It was very stressful and just shows a terrible lack of competence. Thankfully, I was never arrested or thrown into jail like this poor woman. I hope she gets a good lawyer.
Enterprise has lied to me and about my transactions with them.
the story states 1:40 that they falsely accused her for stealing the car TWO months BEFORE she even rented it.
They won't face any consequences
@@jondoe406 Because it's a faceless corporation where no one within it is ever held accountable for committing egregious crimes. In a sane and fair legal system the CEO would face charges, as they are the head of the company and responsible for the actions of everyone within it. The reality is that the more money and power you have the more the law is actually there to protect you from consequences for your crimes.
@@ct5625 That's not fair or legal in the slightest. You want to make a change? Start your own company and make yourself liable for everything your employees do, no matter what it is. Show the rest of the world how it's done, then maybe they will follow suit.
@@ct5625 Enterprise is a private company, not a corporation.
I'd be taking Enterprise to court in suing them for Millions
1) How did she steal the vehicle before she even rented it?
2) Why wait eight years to claim she returned it damaged?
Unless the car died, statue of limitations expired.
That's insane, this woman should have been out within 24 hours.
I'm surprised they didn't charge her with child neglect after they tore her away from her kids for the ridiculous car theft arrest.
You know, they'll catch a pack of 19-20 year olds carjacking an old woman, but won't charge them, but this woman gets falsely accused and does a week for nothing.
I'm disgusted with law enforcement and the judicial system in this country, I really am.
Yes, because the accuser is a corporation. They can get anyone arrested for anything anywhere. Welcome to NeoCapitalism.
Enterprise has pulled the fake damage claim on me. Told them I'd see them in court, it went away.
Happened to my dad too. They wouldn’t stop calling and harassing him for money. He finally threatened to take them to court and they stopped.
Enterprise is terrible
which the worst in your life... A.. Hertz B.. Enterprise C.. Budget.. D.. Avis E.. Other
Enterprise is definitely the worst
@@byrd7633 I dunno.... I think Hertz is the world record holder. It is notorious for this sort of thing and has falsely accused _thousands_ of its customers of stealing its cars.
Hertz also thinks it is above the law and can freely ignore court orders. In one case, Hertz's refusal to provide a receipt as evidence in a criminal case (even though ordered to do so by a judge) resulted in an innocent man being imprisoned for five years.
Hertz is despicable.
I've only rented once from Enterprise, but it went fine. They can all be a pain... false damage, reservation not held... Sometimes it's just the luck of the draw and the location of the rental place.
I’ve never had a problem, they didn’t even charge me the smoking penalty.
This has happened to THOUSANDS of people. Hertz and Enterprise do this constantly.
Uhaul has done it too apparently.
Probably using an outdated computer system and untrained employees. It's the same in the UK and Australia.
Regulations are needed but corporations are valuable while individuals are meaningless unless wealthy in America 🇺🇸
It’s been like that for years, don’t go there, there’s an app called Turo. Way better than
Hertz is doing the same thing... They are renting cars to people, then reporting them as stolen...🙄
I guess it is payback for the 80's where we rent muscle cars, and do an engine swap and return it. LOL
Heartbreaking. I'm so sorry she had to experience that.
I worked for both hertz and enterprise. They do a very bad job of updating dnd maintaining their inventory. They report the vehicle stolen instead of checking the inventory that’s in the lot outside. They have the police doing their jobs. It’s a crazy place to work if you’re at the customer level. It’s unbelievable.
F that BS ! Con artists picking you up , another come on.
Enterprise is a black operation, right?
You are absolutely correct about companies using the Police, and this happens in many instances where civil action is the proper course of action and yet the companies make it into a criminal issue.
Always get a receipt and take pictures. Enterprise is NOTORIOUS for this. Renting from the airport is a bit more expensive, but there is always someone there when you drop off the vehicle.
In this case a receipt wouldn’t matter because police and DA’s just took Enterprise at their word without looking at evidence first before going to get an arrest warrant from a judge. Government corruption here.
Good advice
But the scary thing is she did have receipts and they still had her locked up for days.
@@ariefraiser140 I wonder about that. I wonder what happened when she called her lawyer with that “one phone call”. Why did it take six days for her to be let out? Actual criminals get out faster than that.
Always get a paper copy of the rental agreement when picking up the car and always return it hein business hours and do a circle check with an agent and get a paper receipt showing no damage etc. Wrote down the agents name and make sure this is done in view of their security cameras. Not blaming this lady at all. It’s just sad that I’m this day and age this is what we have to do, because computers are taking over and more and more automation means police just blindly act upon what their screens tell them and it’s a recipe for disaster.
Why arent these companies shut down for fraud?
Same reason companies like Disney is not dissolved for being a monopoly. Greed.
The only way to stop the rental company from doing this ever again is to award her a VERY LARGE AWARD.
Lawsuit of TEN MILLION shoulld start the trend for all other lawsuits in this nature.
I hope she wins against these corrupt businesses
She will
In the past 15 yrs much of USA business has turned on it's own customers. Once upon a time, Enterprise really went the extra mile to please. I guess not anymore.
They are also owned by other countries and managed by them. Just saying...
@@serablack4669 Just saying correct 100%.....
@@serablack4669 I thought it was a family owned business.
@@serablack4669Yep! Communist. It's part of the plan to destroy America.
@@Qrayon You thought wrong!
This is crazy. And for this to come up years later??!! I’ve rented cars for years and never had a problem and even when there has been a problem like incorrect charges, they are cleared up within days.
This is astounding. I'm surprised anyone would let something like this happen. How can you charge someone with damages and stolen car years after they rented it!
First Hertz now Enterprise. ENOUGH IS ENOUGH! There need to be criminal charges filed against the employees that are not properly inventorying that the rental car was returned. Filing a false police report is a crime. And for bonus in Ms. Brissett's case was the fact that they filed the police report for TWO MONTHS before she even rented the car. She deserves a 7 figure settlement from Enterprise and the employee that messed up needs to be charged and convicted of filing a false police report and they need to spend a few months in jail for it. That is the only way that these rental companies will start to take accountability. The way it is now they can just go "Oops sorry we messed up and you had to spend days in jail for a crime you did not commit."
You cannot make sloppy work illegal, or you would be arresting half the people in the country.
You can safely bet every last employee that was working there when she rented the car is LONG gone. They probably were paid minimum wage and doubtful they gave a rats ass about any part of their job accept quitting time.
A friend of mine rented a car to drive to Hayward to pick up his car that was there. When we went to return the car they told us to just put the keys in the floor and leave it. I refused and they had to send an agent to write out, date, and sign a receipt that he had accepted the car back. That stuff has been going on for ages out here.
How does this keep happening? I’ve heard this story more than a few times. Horrible!
WHY DO COPS, PROSECUTORS, AND JUDGES SIGN OFF ON WARRANTS LIKE THIS WITHOUT INVESTIGATION?!?!?!!!!
This problem of believing any low level corporate crony and not investigating in the least is bad police work, filing false charges for a warrant for a prosecutor, and dereliction of a judge’s duty to HOLD PROSECUTORS AND POLICE ACCOUNTABLE. Literally, the JUDGE issuing an arrest warrant is the LAST person in a very long chain that is supposed to assure PROBABLE CAUSE. These people all KNOW how police treat suspected car thieves, they all should be accountable!
AirBnB and Renting a car are two things I will never do again in my
life.
Wht happened to the Airbnb
Agree about Airbnb. What a dumpster fire!
@@divinedriven1693 Endless scams from hosts, insane cleaning fees, listings that aren't what they say they are. It was suppose to be a cheap alternative to staying in a hotels and have a nice experience but now itsjust as, if not more expensive then hotels now.
The fact that Airbnb openly states there are cameras inside yet people still rent is kinda wild
Agreed. Abnb sucks ass.. only hotels for me
Thrifty lied on us about damages trying to extort money from us. And a local medical supply store tried to charge us $5000 for a "late" wheelchair. We had kept the faded out tiny little receipt. Turned out their own bad employee was selling stuff out the back door. Shameful.
Budget did the same years ago at Palm Springs Air Port. Returned it and they "found" a huge ding in it sometime down the line and tried to charge us a couple grand for it. We had pictures before and after (always take pictures when your rent) to back us up. It's the shitty employees who did something, didn't want to get fired, and put it on their customers. That was a larger cost one. Different rental companies had tried to do the same since then for smaller things.
The one in the video probably did something on paper because their computers were down (this happens A LOT in rental car companies), employee(s) lost the paper work, and assumed it was stolen; probably because everyone's so high on the job (that isn't a quip, couple of my friends who worked at SFO for example were baked 24/7) they couldn't remember what they rented 30 min ago, much less a week.
@@Xeyvianbut even if you lose the paper work you can literally see a car outside on the lot with the plate
Wheelchairs cost 5k? Seriously?
@@pointnIaugh Well that's the back rent they said we owed them ( it was probably $50 a month or so?) when they never put it as returned. It was a few years before they tried to come after us for it.
Lord Have Mercy.
Serious question, why don’t prosecutors start charging the rental agent with filing a false report in EVERY SINGLE case. Police should stop accepting the reports it is so bad.
Thanks for sharing. My “do not rent from” list is growing - as is the photo documentation on pickup and return.
This happens, she should sue them into bankruptcy.
How can the firm now say that she damaged the vehicle when they say that she stole it. They obviously made a mistake but now they realise that if they admit that mistake it'd cost them a fortune. Not admitting their mistake will cost them a hell of a lot more.
You don't expect to get a stolen car back with no damage.
Fruit of the poison tree.
After, Enterprise made the false report for theft, everything they say after, about the customer can be dismissed.
I hope you sue the crap out of them.
But this is a clear case of one hand not knowing what the other is doing. Unqualified employee's are making false entries into a computer system, at at least two different locations.
This is a reflection of when a company is too big and FAILS to have a comprehensive Quality Assurance system in place. An employee taking the time to cross reference and follow up would've made the difference. These rental car companies have a fast-paced culture to meet its profit goals at the expense of common sense and quality assurance. 😤
Wow, after this story that I saw, i'm never going to rent from Enterprise ever again. I had a situation with Hertz about a missing vehicle but I kept all my documents and receipts, vehicle status report when returned, pictures of the car that was returned to their lot.
Turo is the only car rental I use now.
@@P2Feener305Same. My husband and I use Turo and haven’t had any issues.
Imagine living in a country where you can be arrested on false claims, and you have to prove you are innocent. Then if you're lucky, you might get an apology.
*Imagine* ? We already live in it. It's been this way forever.
@@jaywholoveseveryone1721 Unfortunately, you are correct.
@@jaywholoveseveryone1721Facts 💯💯
Been there...
me too. Now I have ar record even though I never did anything but 2 people talked to each other to frame me and lie when they were being the criminals and even faked their office reports to save their buts. @@Jw-cb5se
Please keep us updated
Wow, no justice, no peace. She should have had a receipt too. Unbelievable
Always take a video with a walk around of the vehicle at the time of pick up and drop off. Enterprise is a company run by scumbags and employs the same caliber.
Are the locations owned by Enterprise or a franchisee.
Thank you for the information. I rented a car that had damage. They never told me about. Be careful dealing with them.
@@rickymcdonald2669always do a circle check with the agent before taking the keys. Make sure to point out all damage and make sure they wrote it down on the rental agreement. Demand a paper copy of the agreement to take with you- forget this digital crap.
She had an email. Proof of the return. Your hot take on what to do, would have still resulted in being arrested. Note, it was also 7 years later. She was lucky she still had the email. But there is no reason for a U.S. citizen to spend more time in jail for an accused non-violent offense, than it takes to process their information. Two biggest offenses by cops is that they treat you guilty until proven innocent and they don't understand the constitution is the ultimate law in this country.
Yes, video, pictures, if employee telling you where to leave car etc. Better off the keys go into their hand and you film it
This happens more often than people think. If they would hire people who would actually do their jobs and not stuck on social media all day, things like this wouldn’t happen.
You can't do that anymore, this is an irresponsible generation of workers.
Yeah… minimum wage employees just don’t do that!
@@glenclarkchidley3637 There are literally zero people working at Enterprise on minimum wage.
Time has changed 😢
@@glenclarkchidley3637🤣
Enterprise so shady. Shame on them!
So I have to keep email receipts from that long because of crooked companies? Not ever renting from Enterprise again
Hertz has also had this problem as well. Consumers and the state attorney general need to sue these rental care companies. These charges seem to stem from shady employees who are most likely involved in criminal activity related to these cars being stolen or sold for profit after the customer returns it. The employees can change the information in the computer to make it appear the customer never returned it.
Yup. The employees are in cahoots with criminals.
I went to an enterprise in San Diego a few months back. I was supposed to get a Chevy suburban, I showed up they didn’t have a Chevy suburban. They only had a Tahoe. It had out of state plates, and it was clapped out. HUGE dents and scratches all over, the rubber trim around the door was falling off, the rear door trim was missing so there was water all on the inside. I didn’t care too much as long as it was noted. The enterprise employee said they noted it. I got the email before I left and checked. They noted “no damage” I marched back in there and demanded they refund me and take their car back. I left and walked down the street to a budget rent a car. Enterprise sucks.
Hold on tight & get a good lawyer….
This is absurd
What a joke! On what so-called evidence did the police arrest and detain that woman ???? She should be suing left and right.
I'm very tired of news agencies covering illegal activity deciding to give "tips for avoiding" it. No. Call for change. Do not act like it's up to us to be responsible for the crimes of others. It is not.
Most of us take protective and preventative steps. Lock doors, watch our kids in public, don't pick up hitchers, and keep important receipts.
I agree the media in general gives a pass to too many people, stories, corporations, etc. But we gotta protect ourselves.
The news can't change it. They can give you tips. You want it changed? Become a political actvivisit. That is not the news anchors job.
What ? so you dont want news agencies to cover this and let ppl know how Companies are screwing over ppl ? You know that how things change right? You know the CEO of Enterprise is going to see this and do something about it.
Never put keys under mat! They have drop boxes!
She was doing as instructed
Exactly!!! Who does that?! Wait until they open at 8am and hands it to them, get a receipt, be seen on CAMERA! Not everything can be done without interacting with an employee.
I’m very sorry about what happened to her, she didn’t deserve to go through this.
I have been blessed with my rentals in and out of state, and I am so sorry she has been victimized in this situation. Don't give up. You can always 1, take pictures of the vehicle upon receipt, including the location of the pick-up 2, photograph the drop-off location and condition of the vehicle 3, copy of all communications and names of persons you have communication with just to cover your steps.
Great advice.
They had an interesting story about 'Enterprise Car Rental' years ago and the organization was committing the same criminal actions against individuals whom had rented a car. Yall be safe!
I can relate I came close to renting a car from them for a day at Circus Circus. The representative at the desk tells me that she would have to charge $260 until the day I leave the hotel.
I told her if I'm only renting the car for one day for a few hours why keep charging me. I told her no thanks she can keep it.
Sounds like the Circus Circus branch of Enterprise is being run by a bunch of clowns. 🤡
Las vegas is different though, its vegas baby !!! trust me,
that's redic, $200 sound like a whole week
@@MissyMuthaTruckiN For real my trip was for a 7 days I was like no thanks.
@@Milesco Lol 😂😂 facts
I hope she already has an attorney so she can sue. They put her in danger with police, cuffed her in front of her children and locked her up in jail for six days. F*ck an apology.
She should definitely sue the hell out of them.
My guess is that the person who told her to put the keys under the seat organised a buddy to pick the car up and sell it on for dismantling and had parts shipped away double quick.
She did receive an email receipt for the car... So Pittsburgh did not cheat her. The Aholes in Vegas did not check the computer for the whereabouts of the car.
You both have good points. Enterprise is a multimillion dollar company, and their system aren't cohesive across the US. I can't say I'm surprised.
the car was returned, and she has a receipt for it, so unless the buddy faked the email, they have the car.
Enterprise has the car they emailed her after all of this saying she damaged it. Meaning they were bs from the start.
This is happening a TON to people nationwide. There is 1 common denominator I've noticed in these stories & that is they all extended the time of use. Something breaks when they extend the rental. That's the rental car companies issue that they need to fix but they pass the buck. It's criminal, vicious and disgusting. Poor lady, hate that her and all the folks that have to endure this😡
Good observation!
Oh ya. Always the extension. Better to return and re-rent
I've worked for one of these companies. If the card declines the rental doesn't get extended in the system. Inexperienced employees will say it's extended before running the card or after it fails. Sometimes customers leave a voicemail and think everything is fine but no dollars no days.
In the end it's just a service intensive business. Stuff happens we all understand an order coming out of a kitchen wrong at a restaurant, people get food poisoning every day from businesses.
People who want to see criminal charges from this simply don't understand what a crime is. There's no malice, no criminal intent. One person screws up the paperwork and another has the job of reporting things to the police. It happens frequently in a large market where people keep the cars long after paying for them. These reports are made in good conscience to the best of the ability of the employees, they just screw up sometimes like employees at every other job.
@@Henry_Swanson Based on what you are saying, the car rental agencies should have a large time return window to allow delayed returns without repercussions.
@@Henry_Swanson Easy to say when you're not the one inconvenienced, and being arrested for a crime you didn't commit, and sitting in a jail cell for days as an innocent person. It's one thing for it to be civil but for it to be criminal with no proof and without someone having the chance to defend themselves is crazy. While what you said is a nice objective response, the humanity and soul is missing. It's lacking empathy and something more akin to having a personality disorder.
Enterprise need to go out of business, it's not 1st the accused person of stealing
She should sue them for millions of dollars for false accusations. The shitty company will probably find the thief within their own company employees or the CEO.
Do you hear how ridiculous you sound? 😂😂 Calm down.
This happened to me with U-Haul. I rented a moving truck with a car dolly. The truck broke down and they had to come get it and the dolly. A year later, they said I didn't return the car dolly. They tried to threaten me with legal action or pay them $1800. As soon as they were informed that I hired a lawyer, they never contacted me again.
I remember similar stories about Hertz from last year and the year before.
This looks more like organized crime on the part of these companies than an "honest mistake". They know they got the car back, they confirmed it. This case should have already been thrown out with an apology and compensation. The fact that they're STILL intentionally attacking this woman through deliberate attempts to further victimize her is evidence of malicious intent.
I hope she sues them and wins millions in damages, their determination to further abuse her should work in her favor in court and show intent which might lead to considerable punitive damages awarded.
And I hope anyone else who has been a victim of this company does the same. I guarantee you this story is going to reveal more cases of this. I very much doubt she is the only one being attacked by this disgusting corporation.
Hope she sues the crap out of them
Who waits 8 years for a car 🤬🤬🤬
The fact the agent said to leave the keys under the seat is disturbing, anyone could enter the car, find the keys, and steal it…the letter from enterprise stating she damaged the car is proof the car was returned. She should be compensated at least $1,000,000
No rental agent would tell her to do that. That's when the story went down for me. How does Judge Judy go? "If it doesn't make sense..."
Employee was in cahoots with the thieves. Do you think the car jockeys at the counter get paid much? Every once in a while, a car goes missing and they get a new purse. 😂
@@TravellingInTime2024 Maybe they did say that, but they should have at least a drop box for after-hours returns. Sounds like an inside job, as in the employee pretty much told her to leave the keys under the seat so his/her buddy could come and steal the car then crash it ? None of the dates make sense, either.
This is awful! I hope she sues the crap out of them! This happens way too much and needs to stop. Unacceptable.
As a former paralegal, unfortunately that big company will offer money to settle but won't change their practices.
Given how common it is for rental car companies to press bogus charges against it's customers, and how much harm is done when someone is arrested for stealing a vehicle, I think it's time laws were put in place specifically to dissuade false claims from car companies.
Sue the crap out of them
Omg this happened to me with a RV rental ! The person accepting my return actually had someone else grab the RV. Fortunately because it was a work rental I did have the receipt plus I took photos of her taking the keys from me on the day I returned it. Fortunately for me that last photo had the woman’s face in it and they went after her.
SILVERLINING IS;;;;; SHES GOING TO GET PAID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Yup
But not enough to compensate her for sitting in jail for 6 fucking days...
not as much as she deserves. her life is never going to be the same. DO NOT RENT A CAR EVER. hertz has destroyed many peoples lives this exact same way. enterprise tried to claim my mother had not returned a car, WHILE WE WERE IN THE DRIVEWAY WITH THE AGENT CHECKING IT IN!! i was like, we are standing in the driveway AS WE SPEAK (theyd called her cell phone and said oh, we are going to have to charge you a fee for not returning it on time.) i grabbed the phone and yelled, its not due for another 6 hours, we are in the driveway NOW... hung up and called the cops because id seen this happen on the news repeatedly at the time.... i refused to leave until the cops came and witnessed us hand them the keys. i took video and we still sit in fear that years later this could happen to her, even with evidence.
So what are we supposed to drive when we get rear-ended by someone and our car is in the shop being repaired? This is the real world. We have no choice but to rent. What? You expect people to purchase a brand new car? Not everyone has family, public transportation, or friends to help get around after incidents.@@hollyshaw-elliemae
Will she get paid? Maybe, maybe not; you would be surprised how many people on juries automatically take the side of corporations against regular people. There are a lot of people who think that just because a person got arrested they must be guilty of something, no matter what the evidence shows.
This is like my 3rd worst fear. This has happened to numerous people.
With a good lawyer she should be able to recover several hundred thousand dollars in a lawsuit.......and she deserves it.
This isn't a surprise. These entities will charge you for fees after going through a toll and paying it.
U can do all the right things and still get arrested. They will believe the company over a person. Especially a black person
They sent her a letter in 2024 saying she damaged a vehicle in 2016? Last time I will ever rent from Enterprise.
Enterprise should be dissolved , they keep doing this type of stuff
The power of running a fictional corporation is the Agents never get punished. There is no Enterprise, a man or a woman filed a false complaint and that man or woman should be charged with a crime but the law we use allows for the man or woman to claim Enterprise told them to do it. Enterprise cannot and will not ever take the stand in court because it is a fictional entity. Only agents who will use hearsay will speak. All of them will claim this fictional entity told them to do things.
Who do you work for? Hertz?
@@CoolChannelName the only way some one could have typed out such a conviluted/stupid comments, is if you had smashed your face aginst the keyboard and hoped for the best. These companys are as real as you are a reall human. so kind of by your own logic you dont own your house,car, clothes or wallet so if you ever get muged make sure to report to the cop youre not real lol...
@@NoOne-ev7vj oh... ok
Hertz rental car got caught doing the same thing, several Black Men got arrested over hertz rental cars being reported as stolen by the company.
Enterprise, too? What is the heck with a lot of rental car companies?
They losing money cause more people are choosing to use rideshare over renting so now they are being scummy and falsely accusing their customers of grand theft so they get more attentions.
Computers, all it takes is one idiot to forget to enter it in or enters it incorrectly and the computer never forgets it's not "returned".
They hire the lowest rung employees who can't find jobs in the real corporate world.
yes, even if they drop the charges, she still has a record of being arrested! expungement-costs about $5,000!
How to Alienate Customers and Lose Business.
And they keep doing this! All over the country, and various rental agencies.
What a nightmare, poor lady! #wtf
Innocent until proven guilty on paper, guilty until proven innocent in practice. Shame on both law enforcement and Enterprise for handling this so poorly.
sounds like a big lawsuit to me
not the laws fault, they're there to bust u.. and u have yr day in court
That's on enterprise not law enforcement.
@@fireflames-ue2gm If you even watched the video, she sat in jail for 6 days over a completely false accusation. So, you're telling me it takes nearly an entire week after putting her in jail on top of the time they should have taken to figure out that she was accused of stealing the vehicle 2 months before she even rented it? Sounds like sheer incompetence on their end. The truth was able to be summed up by a single email sent from Enterprise itself confirming the return of the vehicle. Yea... let's not pretend like law enforcement handled this situation well. They jumped the gun on arresting her instead of investigating even the most basic facts properly.
@@wfvqrvta The law and law enforcement are two very different things in practice. Should be pretty obvious with all the rampant corruption and incompetence displayed by law enforcement on a daily basis. Quite often, they don't even follow the very laws they're meant to enforce. We need better minimum training and education requirements. These donut munching neanderthals make a bad name for law enforcement, and it's a real shame, especially since law enforcement is a necessary foundation for any civilized society.
From what I can see every business in the state of Nevada has been currepted.
Enterprise is taking a page out of the Hertz hurts customers playbook. Hope Danielle gets a NICE settlement and gets this arrest/case expunged.
How many times and for how many years are they gonna keep doing this?
Sue them for everything!!
Close down that company 😡
Oh my gosh this poor lady. I hope she gets justice! This is absolutely horrific.
Notice that the News Company doesn't show who the Plaintiff is. The Plaintiff should be charged with filing a false report. The CEO of enterprise rent a car should face charges.
CEO is too rich to be charged
People need to file a class action lawsuit.
You do know most of these Enterprise's are franchises. It's shady ass franchise owners doing this crap.
You'd never have this issue at an airport where they are almost always corporate locations.
@@gonzokaepernick8155 Maybe that's why the News is hiding who the Plaintiff is.
The CEO and all of the corporate officers are generally shielded from criminal prosecution and civil liability by the corporation. You can sue the corporation, but you can't put the corporation in prison. Also, a lot of companies have customers sign agreements that disputes will be handled by an arbitrator (of the company's choosing) instead through litigation. Regular people are typically no match for big corporations, their ridiculous amounts of money, their teams of high-priced attorneys, and their servants in the government.
Always leave the keys with an agent and get a physical receipt, never just leave them in the car....
Ohhhhh sue them!!!!! Horrible! Make sure it is enough that you dont need a job since they ruined your record. So sad!
They are probably also targeting certain people for these actions. It should also be reported to the DOJ
The absolute worst place I’ve ever tried to rent a car from is at the New Orleans airport. We had booked a car before our trip, got there and they had no cars and then this woman, an Enterprise agent, tried to get us to hire her brother’s car for cash!
Wow. She may even have lied about there being no cars to drum up business for her brother.
And that car was probably stolen 😂
Typical New Orleans experience tbb
I never had a desire to visit New Orleans