Sorry you had a nightmare. I have had Vivint for 10 years. I had them when it was called APX. Each time I have had a problem through the years, Vivint replaced equipment at no charge.
I agree with this video 100%... although i had a different issue with Vivint.. but they are the worst.. i bought a package that cost about $1500 that included thermostat, alarm system, door opener, garage opener, etc.. as soon as i canceled my alarm system they revoked my access to the app so i have zero.. zero access throught he app because it’s supposedly part of the alarm package... one more thing .. their hubs the new one cannot work with other systems only vivint toys...be careful.
The cameras was the problem. Each camera should be plugged into its own power supply. I had nightmares too. Try not to use pre installed alarm stuff previously installed, go 100 percent Vivint products. and Don't let them install an older panel, get the latest installed, lastly, make sure the wires to your panel are sending proper voltage, a previosly installed wires from battery backup might not power properly thus causing panel issues and delays.
Getting ready to close on a house with this system. Looks like i have the upgraded panel you talked about. But i'm ready glad i ran across your video. Thanks i will be on the look out for the issues you talked about.
Thank you for taking the time to make this very helpful video! Although I am leaning toward installing the Vivint in my home now, at least I don’t have to take their BS when it comes to working with it and customer service. Happy holidays! ~Antonio
I only want people who are fed up with VIVINT who wish to file a lawsuit against them for not taking responsibility for faulty equipment at no fault of your own and you can't use this equipment on any other security system therefore they are 100% liable for any and all malfunctions during the contract by law. Therefore I'm asking anyone who knows that this equipment is malfunctioning and has the same problems I have had with VIVINT and provided undeniable proof there system is in fact is very unreliable? I know there is others out there who feel the same way, small claims court is an option but will fade in the background unless we get a class action lawsuit going and put a stop to over charging, over stating corporate demands by instituting no fault clause on all services provided by this manufacture which is against the law. The customer is always right policy is needed to stand up to those who bully everyone in believing that they did something wrong here, when it's their equipment that failed in the first place.
Name a camera company that can do what you're asking. It's too many variables. Distance, camera location, car location, what sensitivity level you have your camera set to, which model camera.......
I am having a Nightmare with this company...My system has not worked since installation in June. They lied about everything and lock you in a 5 year contract. They lied about monthly payments and will not work with keeping this system working. I am interested in seeking at Attorney ASAP. They are trying to lock me in paying for broken equipment for $2000. As a customer I am willing to join anyone in a Class Action Suit....this is not fair or ethical. My system again has been down for 3 weeks....still not working. Totally disappointed.
My expensive camera's from VIVINT didn't pick up someone vandalizing my Mercedes Benz several times but my neighbors across the street capture it showing the person was less than 10 feet away shooting out my windows right in front of my VIVINT camera. I showed this t Vivint and the police but they refuse to give me credit for a system that I thought was protecting me and my family for last two years. They refuse to come and pickup their system which don't work and they demanded that we cancel. I repeatedly asked them would you pay for something that don't work or continually don't work? To make this right pay for the damages done to my Mercedes Benz or give me all the money I've paid into this system thus far. They refused, and stated we can install new updated equipment free of charge, but they should be offering this to everyone right now to save face cause this will happen to everyone who has this system. So i save them a possible lawsuits in the future only to be punished with upgrading a system I can't trust anymore and they will not backup there equipment or stand behind there expensive system.
Thank you for this video. I am also having issues with this company I am so tired of climbing up and down the stairs rebooting resetting just today they had me go outside get up on a ladder and reset one of my cameras ( I am not paying $50 to have a tech come out ) it would have cost me at least $1000 to have a tech come out every time this system went offline. I have a camera off line right now. and my doorbell camera goes offline twice a month. I am going to call them back right now and demand the new panel and have it hard wired. I am so pissed at this company I am ready to tear it all out and send it back and cancel the credit card.
Just had my stuff installed and the tech was very helpful and knew his shit. Captured someone that next morning lurking at my door and it alerted him. I get notifications and have my system setup so it’s not making a whistle noise every time someone walks by. It sucks so many people here have issues but I’ve so far had zero problems. The tech did tell me to never have any of my friends call Vivint and to call him instead as Vivint didn’t cut me any deals or discounts. My tech had to call and get me discounts.
I have Vivint, but in a very simple implementation with no smartphone interface and month-to-month monitoring contract all costs paid upfront. It's only 3 door sensors, 2 motion detectors and 2 fire alarms. I can tell you that ADT has become much worse. I had ADT for 21 years and I could no longer even contact them without waiting at least 20 minutes. ADT continuously raises monitoring costs every year. So, I wouldn't recommend ADT.
I'm so sorry that you had to go through that terrible experience with Vivint professionals who did not understand the difference between WiFi and Homeplug networking issues. This is a travesty. Although I do not use or work for Vivint or any competition, I have personally gone through the same trials / errors that you experienced in my own testing of Home Automation and Security. Thank you for telling your story
Troy Staten a few things he says don’t add up at all. Sounds like he accidentally left his garage open and was mad vivint didn’t act as an insurance company. 95% of this could easily all be made up.
I am a manager with Vivint and run everything in Kansas other than KC. Almost everything in this video doesn't add up to anything my techs have seen. Some of it is correct. But sounds mostly like he is exaggerating or not listening to techs. Every tech would know that over 2 cameras its suggested to put a hard drive and relays for the cameras and put a 5ghz chip or panel in... I personally do a walk-through check on every install after they are complete and follow a check list after the tech to make sure no corners are cut. And final note if this guy had that many cameras he would have been told at the start he needs to have 5g wifi and nice router to run more than 2 cameras.
Don't let that bad experience turn you away. Vivint is the highest rated alarm company in America. If you want so solid info and a great price let me know.
Vivint is definitely still working out their quirks. From equipment to service they have a long way to grow. Hopefully now that they are publicly traded they will continue innovating even faster.
Quirks, you mean like not seeing the contract online, not being able to change to paper bills, 5 year contracts that still go on after 5 years and many attempts to end service. You know quirks. IE theft and dishonesty.
After false fire and burglar alarms I took the battery out. I find out I must completely pay for all this unwanted equipment and pay off the remaining time on a contract. I'm 73 years old and disabled, and think I got scammed to the tune of thousands of dollars. The small print is illegible even with a magnifying glass.
I am a private Security officer license with the State of Texas our system been down for a week now called them said they didn't have any service technician for our area.We live in a bad neighborhood.
Thanks for sharing, I canceled my appointment I had for this morning to get the cameras installed, I’m seeing to many videos that Vivint is not good for many reason, one video shewed how Vivint tech who install cameras at this person house came back around 2:00am in the morning and broke into his car and the alarm never went off and valuables was stolen and the man when he looked on his panel remember that’s the same Vivint tech who installed his cameras and Vivint said nothing they can do
My Granny and I are having the same problem with our thermostat currently. The electric bill is through the roof, and I’ve finally reached my breaking point. I’m calling customer care today and this is going to get figured out or I’m going to start looking for lawyers.
I cancelled a long time ago. I wanted them to send someone out to uninstall all the crap they stuck me with but they won't do it. Now, I am searching for someone to show me how to take it all out DIY style
Did you cancel vivint after your contract expired? Just want to know if you can cancel anytime after the contract because I'm thinking of canceling mine.
I am within my first 30 days, nothing is working. I have opted out of arbitration (page 2 paragraph 19 of the agreement). Tech call this coming Wednesday. If it fails again. We are dropping legal papers on vivint.
My heart goes out to you. I am so glad we got rid of them. We have had for companies for security during our marriage and they are undoubtedly the worst. They are horrible. I hope the word gets out to everyone not to use them.
I don’t have service with them anymore. It was too expensive. Two years later they are recording my voice in the home through my doorbell and they won’t trouble shoot. They want me to reconnect in order to fix the problem.
My experience has been horrible also!! I hard wired the system myself because they would not. Mine is not working right now!! It is trying to boot and will not boot, so my system is useless but yet I still pay for it!!
I called with some questions, and the rep I spoke with was careless about my questions and just wanted me to pay for a contract and pay 49.99 a month and have someone come the next day. I kept saying I only wanted to get some information and he kept saying, we can answer all your questions but its a great idea and you should pay now to start your service. I tried to be polite and say no and make him understand that I only wanted information and because he kept asking me for money I had to just hang up
Currently and for the last 2 years have been having issues. Equipment not working…. Many times to request a human being to come out to fix…. Always Always Vivint told me to trouble shoot. Finally after 2 years a tech is coming out…. Have been using vivint service for 5.5 years now. No offers to upgrade or specials on new equipment…. Talked to rep last week, they scheduled a tech to arrive including next 6 months discount and some other offer for inconvenience… we shall see what happens
Once the honeymoon phase is over and stuff starts going wrong you will understand. Vivant has the worst customer service of any company I have ever experienced.
My expensive camera's from VIVINT didn't pick up someone vandalizing my Mercedes Benz several times but my neighbors across the street capture it showing the person was less than 10 feet away shooting out my windows right in front of my VIVINT camera. I showed this t Vivint and the police but they refuse to give me credit for a system that I thought was protecting me and my family for last two years. They refuse to come and pickup their system which don't work and they demanded that we cancel. I repeatedly asked them would you pay for something that don't work or continually don't work? To make this right pay for the damages done to my Mercedes Benz or give me all the money I've paid into this system thus far. They refused, and stated we can install new updated equipment free of charge, but they should be offering this to everyone right now to save face cause this will happen to everyone who has this system. So i save them a possible lawsuits in the future only to be punished with upgrading a system I can't trust anymore and they will not backup there equipment or stand behind there expensive system.
Just got the system , have the new panel but it keeps going off line. Can't get the schedule for the cameras. Tech should have done it at install or at least shown me how. The booklet has NO instructions on using the unit. Called tech support ph gave issues . after transfer to tech support got cut off. Seems like it could be a good system.. but the offline problem and it won't reboot. Cameras sound off every time i pass them of course all the neighbors are annoyed. . I'm Very annoyed.. We've had rolling black out's and guess what things have to rebooted each time. I'm in the 30 day period... Ugh...
Have the Tech " hard wire" the cameras and you can adjust the sensitivity. If they will not hard wire it I would have them take it out. Mine is still working good after the hard wire. Dont pay any more money be firm.
Yes, they are horrible! I reported them to business Bureau and they put in their notes that they offered me free services to fix my camera and that was not true
Security experts always say whoever comes into your house for deliveries, estimates, contractors as well as family, friends and neighbors, has the ability to case parts of the house. Some items like jewelry are commonly kept in bedrooms, tools in the garage or basement--so thieves know precisely where to go to quickly take what they want and bolt.
Hi MM53, thanks for your detailed experience with vivint. It helps me a lot. It sounds like when Vivint works, it works well technoligywise. Can you provide the detailed model and part number for that wired device Bob installed for you? video clip timed at 13:17. Does that one little device covers all four of your cameras? thanks!
@MM53 question?...after you pay for the equipment in full will they allow you to take the whole system with you if you move or do they make you leave it with the property?
Sure makes it hard to decide when you hear something like this. Always something with some company. But what do you do? I had ADT come over for a consultation and long story short. They wanted to sell and install the old panel with buttons. But they were advertising the pulse touch panel. Of course I declined their offer and installation due to that. Else I would have gotten ADT. I do like Vivint and might still go with them. But probably just get the basic package with monitoring. And then have hard wire cameras installed by a different company.
I can set you up with a great deal with Vivint and answer any and all questions you may have. Just takes a few minutes. Do your research, Vivint is the highest rated alarm company.
I don’t do steps they don’t work. 2 years ago same issue for me walk through steps after power outage everything works. Wherever you live the Vivint people aren’t very good that’s all it is. Same thing as my buddy got a “Brand name truck” and everything was bad so we won’t go back deal. It does suck but isolated incident definitely not the standard.
I had them my outdoor camera got broken don't know how it was on our roof they said I had to pay 399 then they charged me for batteries and lost door sensor due to a break in I just couldn't finish with them & their rude csr so I just stopped paying been stress free 1 year now
Vivint is one of the worst security companies out there. They are always trying to rip off their customers. They have the worst customer service ever. DO NOT GET VIVINT.
@UCn3YAbvbXiO_RoOjd7Yb53g Do you want to see this video where VIVINT clearly didn't capture a single event? Best part is VIVINT won't offer taken it back cause the system failed. (100% Customer service satisfied, not when they will not give a refund for a system that don't work). what would you do?
So I’m at 6:50 mark on your video. But in my experience when cameras start to randomly drop off it’s a bandwidth/internet issue. How fast is (was) your upload speed? And are the cameras 720p or 1080p at the highest settings? (Obviously you probably can’t answe the settings question). But for four cameras you probably want an upload speed of about 10-20Mbps to high quality and no issues. Again. I don’t know the rest of the story so in your situation it may be the panel or if the WiFi is coming from the panel it might also be a signal strength issue. But that usually wouldn’t be random drop offs it would be the farthest camera’s loosing connection. (Also - another possibility - if the Sky Panel does control the WiFi and it’s WiFi upload was slower then your internet then that could also be a limiting factor)
Each experience will vary, Vivint will definitely take care of their customers. If you have internet issues or other items in the way of the camera or out of range that's not a Vivint issue. Vivint covers all equipment. No other company will do this, no other company has their tech either. You seem to have an older system. The smart hub, the new panel can support over 7 cameras with no issue. Sorry you had those issues. If anyone wants a high quality Vivint system let me know. Always if possible PLC the panel and cameras. You won't have any of these issues.
I am having an absolute extreme nightmare with this company. I would really like to ask you a few questions if you’re willing to answer them. Thank you very much!
Don’t do it. One their contracts, they told us it was going to be for 1yr and it end it up being 2.5. And its true they want to do what they think is better, not where you want or need. Plus the free service is ridiculous, ours started beeping for not reason, they said it was going to be $50. They are ridiculous young reps when you call, they only answer what they have in front of them(a list of things to say, only)
The devices that were used are called PLC or PLS. They are used when the signal is below -65, which is too far away from the panel. A WiFi analyzer should be used prior to installation to figure out which devices should be used. With the proper installation technique, customers won’t have these types of issues.
I think techs don't use that device, cos even having wifi bridge many times cameras go offline , and also these devices somehow go offline, I wonder how the communication with the router stops for these wifi bridges
I am dealing with this nightmare also. It is a tragedy! Were you not able to get them to cancel the contract, you had to buy it out, and then you canceled the service?
Can we get Bob's number so he can install our systems?? Lol I have an apt with on nxt MO. But now I'm considering canceling b4 they even come to prevent this and get into a contract I can't get out of.
@@MM-gm2yk question?...after you pay for the equipment in full will they allow you to take the whole system with you if you move or do they make you leave it with the property?
It was probably your internet not your system. I had the same thing happen to cameras that I purchased a while ago. Security systems do not use wifi normally, only your cameras. What a mess though!
You are correct. The cameras were using the existing standard WiFi router to manage high definition cameras over the WiFi. This is my analogy for your WiFi router, you were pulling a loaded trailer with a Mini Cooper, it works for a bit but once it overheats it doesn’t run anymore. Bob took the load of the WiFi when he installed those adapters and also gave you a free panel. I’ll be honest, someone paid for that panel, it was either Bob himself or his warehouse manager when they conducted their inventory count, I can assure you it wasn’t Vivint who paid for it. I work for an alarm company and if the customer doesn’t have the correct WiFi system to run the cameras and they are not willing to pay to upgrade their WiFi system, we don’t Instal cameras, some cancel all together, but in the long run it’s better that way for everyone.
We had the Sky Control Panel that was the White one with the Green Home Button & White Emergency button. It was absolutely terrible the Doorbell camera kept going offline and it just sucked. After a year or two they updated their Panel & Camera's with new technology which is surprisingly absolutely great quality with package protection on their Doorbell Camera and Whistle Deter on their Pro Camera's for lurking activity. I now 100% love Vivint and like that they steped up and fixed all the issues that happened with their old products!
You may not need new equipment unless you have smart cams than you def need a smart hub, however if you have existing equipment and are having problems, buying new equipment won't resolve the problems... get your cams hardwired ..Fyi...I have my own router and modem a Linksys Velop mesh system and returned cable company equipment back to them
I had similar problem with my furthest away camera from my smart Hub and after several techs coming over and unable to fix it, then finally one smart tech hardwired my smart cameras and fixed the problem once and for all and now all is well and happy
@@johnzapata8954 What Vivint calls Hardwire is using a special PoE (not the regular PoE) that utilizes your home electrical wires as a source to transmit signals to and from the cameras and the smart/sky HUB via home electrical system Vs using airwaves signals. This new connection instantly made my 2 cameras work as it should.. Fyi It is my understanding that Vivint does not hardwire cameras in the traditional sense, But using home wire works great
KingsRansom_81 Same here. He left about 45 minutes ago. Asked what was keeping me from signing up today. Told him I don’t make decisions based on impulse and that I’d be watching videos and reading reviews online. He’s coming back Monday evening to follow up.
I’ve been with Vivint for almost 5 years and I can’t wait for the 5 year contract to be up,so I can cancel immediately! I haven’t turned on my alarm for 1 year because it’s so unreliable I get false alarms all the time,it goes offline and customer service is horrible!
My expensive camera's from VIVINT didn't pick up someone vandalizing my Mercedes Benz several times but my neighbors across the street capture it showing the person was less than 10 feet away shooting out my windows right in front of my VIVINT camera. I showed this t Vivint and the police but they refuse to give me credit for a system that I thought was protecting me and my family for last two years. They refuse to come and pickup their system which don't work and they demanded that we cancel. I repeatedly asked them would you pay for something that don't work or continually don't work? To make this right pay for the damages done to my Mercedes Benz or give me all the money I've paid into this system thus far. They refused, and stated we can install new updated equipment free of charge, but they should be offering this to everyone right now to save face cause this will happen to everyone who has this system. So i save them a possible lawsuits in the future only to be punished with upgrading a system I can't trust anymore and they will not backup there equipment or stand behind there expensive system.
@@jessieh.8443 Also asking that people should not be taken this lightly. Com[anies would rather pay lawyers to fight for them then pay you. That's why I'm asking that we get a class-action lawsuit against VIVINT going for not standing behind there products.
Do we have rights? Is the customer right? Product don't work and you can't use their product with any other product means they are always on the hook to fix it!
@@jessieh.8443 I don't want to cancel, canceling means its my fault and I have to pay for the equipment in installments or all at once. Why pay for equipment that don't work? Would you? On top of this I would need to pay a cancellation fee of $250.00 that's BS. I Want a full refund!! I've sent in three letters by email no response and do you know why, emails are legally binding. If your happy with there system then congratulations but since knowing about them and how many people are dissatisfied. I would think before stepping into another contract with any of them.
Look on page 2 paragraph 19 of your agreement - send them a letter letting them know you opt out of the arbitration agreement. Then you can take them to court when their system fails - because it is going to fail often and for long periods of time.
I pay $19.99 plus tax for professional monitoring, However its that low because they made a mistake and they honoring that mistake..it should have been $30.00 for full monitoring
We had cars hit 3x and the camera NEVER PICKED ANYTHING UP - the camera stopped recording at 11pm the night before and restated recording 7am the next day ( this was a constant problem - very FRUSTRATING) Vivint’s reply was I need a better camera for night vision they upgraded the camera for free but that night camera had similar problems--their customer care department was the worse everyone telling you something different all the time ( very FRUSTRATING) -- Vivint has been the worse company that I ever had to deal with -- I stopped the monitor with their company but was told that my cameras would still operate I w just wouldn’t have the monitoring however 5 months later all cameras went offline and haven’t worked since BUT I PAID OVER $3,000 for the cameras-was told that cameras were mine and would continue to operate / work with my Wi-Fi -- they DO NOT and when I called Vivint was told I need to sign back up with them-- there should be a class action brought against Vivint!!!!! 😢😢😢
Zinwell PLC, and the main issue with the cameras is the internet, any change on your internet or power will be affecting the cameras. And the more cameras the more issues you will have .
Yes a man that has a weapon I thought you were going to go out there like most of them do without anything in their hands and yes that company is a nightmare I'm curious to know who you went with because ring simply said your Wi-Fi goes out there modem goes out ring goes out completely saves the modems goes out but they say that they can be monitor they have Wi-Fi splitters now if they put that thing up to your sensor to your door as long as they don't close the door it's not going to elect an alarm sorry
We got a city tickets because the fire and police department show up to my address well vivid they said they call us two times we never received that call and when we ask for the numbers they call they give us somebody else’s numberrrrrrr
Sorry you had a nightmare. I have had Vivint for 10 years. I had them when it was called APX. Each time I have had a problem through the years, Vivint replaced equipment at no charge.
Thank you for sharing this insightful experience, all issues I would have expected! Glad they got resolved!
I agree with this video 100%... although i had a different issue with Vivint.. but they are the worst.. i bought a package that cost about $1500 that included thermostat, alarm system, door opener, garage opener, etc.. as soon as i canceled my alarm system they revoked my access to the app so i have zero.. zero access throught he app because it’s supposedly part of the alarm package... one more thing .. their hubs the new one cannot work with other systems only vivint toys...be careful.
The same happened to me.
Total paid 5200 on equipment and cancellation. It was a nightmare for 2 years so I preferred to paid and get out from them.
The cameras was the problem. Each camera should be plugged into its own power supply. I had nightmares too. Try not to use pre installed alarm stuff previously installed, go 100 percent Vivint products. and Don't let them install an older panel, get the latest installed, lastly, make sure the wires to your panel are sending proper voltage, a previosly installed wires from battery backup might not power properly thus causing panel issues and delays.
Getting ready to close on a house with this system. Looks like i have the upgraded panel you talked about. But i'm ready glad i ran across your video. Thanks i will be on the look out for the issues you talked about.
DO NOT GET VIVANT!! I have my own horror story with them. Plus, they hide a lot of their background. I wish I had never gotten it.
Thank you for taking the time to make this very helpful video! Although I am leaning toward installing the Vivint in my home now, at least I don’t have to take their BS when it comes to working with it and customer service. Happy holidays! ~Antonio
I only want people who are fed up with VIVINT who wish to file a lawsuit against them for not taking responsibility for faulty equipment at no fault of your own and you can't use this equipment on any other security system therefore they are 100% liable for any and all malfunctions during the contract by law. Therefore I'm asking anyone who knows that this equipment is malfunctioning and has the same problems I have had with VIVINT and provided undeniable proof there system is in fact is very unreliable? I know there is others out there who feel the same way, small claims court is an option but will fade in the background unless we get a class action lawsuit going and put a stop to over charging, over stating corporate demands by instituting no fault clause on all services provided by this manufacture which is against the law. The customer is always right policy is needed to stand up to those who bully everyone in believing that they did something wrong here, when it's their equipment that failed in the first place.
Name a camera company that can do what you're asking. It's too many variables. Distance, camera location, car location, what sensitivity level you have your camera set to, which model camera.......
I am having a Nightmare with this company...My system has not worked since installation in June. They lied about everything and lock you in a 5 year contract. They lied about monthly payments and will not work with keeping this system working. I am interested in seeking at Attorney ASAP. They are trying to lock me in paying for broken equipment for $2000. As a customer I am willing to join anyone in a Class Action Suit....this is not fair or ethical. My system again has been down for 3 weeks....still not working. Totally disappointed.
My system was broke and unusable for literally 5 months and they kept putting me off. Still charged me the whole time
I want in.
I work for Vivint and I can also vouch for how difficult some of the reps can be. I'm so glad you were able to get Bob, he seems like a rockstar.
My expensive camera's from VIVINT didn't pick up someone vandalizing my Mercedes Benz several times but my neighbors across the street capture it showing the person was less than 10 feet away shooting out my windows right in front of my VIVINT camera. I showed this t Vivint and the police but they refuse to give me credit for a system that I thought was protecting me and my family for last two years. They refuse to come and pickup their system which don't work and they demanded that we cancel. I repeatedly asked them would you pay for something that don't work or continually don't work? To make this right pay for the damages done to my Mercedes Benz or give me all the money I've paid into this system thus far. They refused, and stated we can install new updated equipment free of charge, but they should be offering this to everyone right now to save face cause this will happen to everyone who has this system. So i save them a possible lawsuits in the future only to be punished with upgrading a system I can't trust anymore and they will not backup there equipment or stand behind there expensive system.
Do u happen to know how to get smart drive back online it’s not allowing replay
I pay off all my equipment now the want 65 dollars for me to use the app
Update, they threatened to fire me over my first comment so I quit. I'm with y'all they suck.
@@bradenmoulton6207 wow!
Thank you for this video. I am also having issues with this company I am so tired of climbing up and down the stairs rebooting resetting just today they had me go outside get up on a ladder and reset one of my cameras ( I am not paying $50 to have a tech come out ) it would have cost me at least $1000 to have a tech come out every time this system went offline. I have a camera off line right now. and my doorbell camera goes offline twice a month. I am going to call them back right now and demand the new panel and have it hard wired. I am so pissed at this company I am ready to tear it all out and send it back and cancel the credit card.
I too got tired of going to the camera to reboot them. I added a smart outlet to all 16 of my cameras so now I just tell Alexa to reboot them.
Just had my stuff installed and the tech was very helpful and knew his shit. Captured someone that next morning lurking at my door and it alerted him. I get notifications and have my system setup so it’s not making a whistle noise every time someone walks by. It sucks so many people here have issues but I’ve so far had zero problems. The tech did tell me to never have any of my friends call Vivint and to call him instead as Vivint didn’t cut me any deals or discounts. My tech had to call and get me discounts.
Aww
I have Vivint, but in a very simple implementation with no smartphone interface and month-to-month monitoring contract all costs paid upfront.
It's only 3 door sensors, 2 motion detectors and 2 fire alarms. I can tell you that ADT has become much worse.
I had ADT for 21 years and I could no longer even contact them without waiting at least 20 minutes.
ADT continuously raises monitoring costs every year. So, I wouldn't recommend ADT.
I'm so sorry that you had to go through that terrible experience with Vivint professionals who did not understand the difference between WiFi and Homeplug networking issues. This is a travesty. Although I do not use or work for Vivint or any competition, I have personally gone through the same trials / errors that you experienced in my own testing of Home Automation and Security.
Thank you for telling your story
Great information. Was going to switch from Protection One to Vivint. Not anymore. Thanks for the video
Troy Staten a few things he says don’t add up at all. Sounds like he accidentally left his garage open and was mad vivint didn’t act as an insurance company. 95% of this could easily all be made up.
I am a manager with Vivint and run everything in Kansas other than KC. Almost everything in this video doesn't add up to anything my techs have seen. Some of it is correct. But sounds mostly like he is exaggerating or not listening to techs. Every tech would know that over 2 cameras its suggested to put a hard drive and relays for the cameras and put a 5ghz chip or panel in... I personally do a walk-through check on every install after they are complete and follow a check list after the tech to make sure no corners are cut. And final note if this guy had that many cameras he would have been told at the start he needs to have 5g wifi and nice router to run more than 2 cameras.
Don't let that bad experience turn you away. Vivint is the highest rated alarm company in America. If you want so solid info and a great price let me know.
Vivint is definitely still working out their quirks. From equipment to service they have a long way to grow. Hopefully now that they are publicly traded they will continue innovating even faster.
Quirks, you mean like not seeing the contract online, not being able to change to paper bills, 5 year contracts that still go on after 5 years and many attempts to end service. You know quirks. IE theft and dishonesty.
After false fire and burglar alarms I took the battery out. I find out I must completely pay for all this unwanted equipment and pay off the remaining time on a contract. I'm 73 years old and disabled, and think I got scammed to the tune of thousands of dollars. The small print is illegible even with a magnifying glass.
I am a private Security officer license with the State of Texas our system been down for a week now called them said they didn't have any service technician for our area.We live in a bad neighborhood.
I cancelled my scheduled installation, & ordered blink 5 camera kit.
That’s what I’m about to do. Did you end up getting charged anything at all? (Since you cancelled even before getting the equipment)
Thanks for sharing, I canceled my appointment I had for this morning to get the cameras installed, I’m seeing to many videos that Vivint is not good for many reason, one video shewed how Vivint tech who install cameras at this person house came back around 2:00am in the morning and broke into his car and the alarm never went off and valuables was stolen and the man when he looked on his panel remember that’s the same Vivint tech who installed his cameras and Vivint said nothing they can do
I just bought a new house with a Vivint system installed. Thank you for your information. I know what to do with the system now.
My Granny and I are having the same problem with our thermostat currently. The electric bill is through the roof, and I’ve finally reached my breaking point. I’m calling customer care today and this is going to get figured out or I’m going to start looking for lawyers.
Don't use the presets or smart assistant and never use the Heal/Cool setting. Your bill will go down.
I had to turn OFF my heat. CRAZY.
I cancelled a long time ago. I wanted them to send someone out to uninstall all the crap they stuck me with but they won't do it. Now, I am searching for someone to show me how to take it all out DIY style
Did you cancel vivint after your contract expired? Just want to know if you can cancel anytime after the contract because I'm thinking of canceling mine.
I paid off all my equipment and now in order for me to used the app they want to charge 65 bucks a month
Call their loyalty team and tell them you want to cancel. They will reduce it quite a bit.
I am within my first 30 days, nothing is working. I have opted out of arbitration (page 2 paragraph 19 of the agreement). Tech call this coming Wednesday. If it fails again. We are dropping legal papers on vivint.
I hope you get a GOOD tech
How can we get in on the legal paperwork against Vivint.
My heart goes out to you. I am so glad we got rid of them. We have had for companies for security during our marriage and they are undoubtedly the worst. They are horrible. I hope the word gets out to everyone not to use them.
And which was the best?
I have an appointment this Tuesday! I want bob at my house haha
I don’t have service with them anymore. It was too expensive. Two years later they are recording my voice in the home through my doorbell and they won’t trouble shoot. They want me to reconnect in order to fix the problem.
My experience has been horrible also!! I hard wired the system myself because they would not. Mine is not working right now!! It is trying to boot and will not boot, so my system is useless but yet I still pay for it!!
🌟Thanks for the helpful informative information......
I called with some questions, and the rep I spoke with was careless about my questions and just wanted me to pay for a contract and pay 49.99 a month and have someone come the next day. I kept saying I only wanted to get some information and he kept saying, we can answer all your questions but its a great idea and you should pay now to start your service. I tried to be polite and say no and make him understand that I only wanted information and because he kept asking me for money I had to just hang up
Inbox me, I can get you all the info you need over the phone. If you choose to get something I can do that as well.
Sales representative from all companies work on commissions, bonuses, so, don't expect truth from a sales rep, lol
Same problems with Vivint they told me to upgrade the panel to 5G and still the same issues 🥺
Currently and for the last 2 years have been having issues. Equipment not working…. Many times to request a human being to come out to fix…. Always Always Vivint told me to trouble shoot. Finally after 2 years a tech is coming out…. Have been using vivint service for 5.5 years now. No offers to upgrade or specials on new equipment…. Talked to rep last week, they scheduled a tech to arrive including next 6 months discount and some other offer for inconvenience… we shall see what happens
Can you do an update video on your system and how its currently working? Thanks
All good no problems
I love my system! I have had it about 1.5 years and I honestly can’t praise it enough!
Once the honeymoon phase is over and stuff starts going wrong you will understand. Vivant has the worst customer service of any company I have ever experienced.
@@MrNaptyme I disagree. But I value your opinion
I am in the same situation right now.
My expensive camera's from VIVINT didn't pick up someone vandalizing my Mercedes Benz several times but my neighbors across the street capture it showing the person was less than 10 feet away shooting out my windows right in front of my VIVINT camera. I showed this t Vivint and the police but they refuse to give me credit for a system that I thought was protecting me and my family for last two years. They refuse to come and pickup their system which don't work and they demanded that we cancel. I repeatedly asked them would you pay for something that don't work or continually don't work? To make this right pay for the damages done to my Mercedes Benz or give me all the money I've paid into this system thus far. They refused, and stated we can install new updated equipment free of charge, but they should be offering this to everyone right now to save face cause this will happen to everyone who has this system. So i save them a possible lawsuits in the future only to be punished with upgrading a system I can't trust anymore and they will not backup there equipment or stand behind there expensive system.
I only have three camera's including a doorbell camera and still didn't work, but I don't trust VIVINT.
what do you mean 'trust'? Did something happen?
Just got the system , have the new panel but it keeps going off line. Can't get the schedule for the cameras. Tech should have done it at install or at least shown me how. The booklet has NO instructions on using the unit. Called tech support ph gave issues . after transfer to tech support got cut off. Seems like it could be a good system.. but the offline problem and it won't reboot. Cameras sound off every time i pass them of course all the neighbors are annoyed. . I'm Very annoyed.. We've had rolling black out's and guess what things have to rebooted each time. I'm in the 30 day period... Ugh...
Have the Tech " hard wire" the cameras and you can adjust the sensitivity. If they will not hard wire it I would have them take it out. Mine is still working good after the hard wire. Dont pay any more money be firm.
Yes, they are horrible! I reported them to business Bureau and they put in their notes that they offered me free services to fix my camera and that was not true
I just bought a house and it came with pre-installed vivint sensors and camera. I guess I will leave them up as it is. Thanks for the video
Vivint is a great system with the newer equipment. Called the smart hub. Had it for years no issues. Great customer service experiences.
Dude, it was the vivint installer or someone they know who stole your stuff. You were set up. Guaranteed
Security experts always say whoever comes into your house for deliveries, estimates, contractors as well as family, friends and neighbors, has the ability to case parts of the house. Some items like jewelry are commonly kept in bedrooms, tools in the garage or basement--so thieves know precisely where to go to quickly take what they want and bolt.
Hi MM53, thanks for your detailed experience with vivint. It helps me a lot. It sounds like when Vivint works, it works well technoligywise. Can you provide the detailed model and part number for that wired device Bob installed for you? video clip timed at 13:17. Does that one little device covers all four of your cameras? thanks!
Security systems are like phones! you need to upgrade them (control panel) if you cant afford to upgrade it dont get it.
I guess I got in at the right time. I have the newer panel.
Any issues? Have them coming out in a couple weeks. All these comments have me worried but most are 2 years old.
@@tomdennis8471 no, I have not had any issues so far.
@MM53 question?...after you pay for the equipment in full will they allow you to take the whole system with you if you move or do they make you leave it with the property?
They allow you to take it with you.
But they charge you $150 smh
That's a wireless bridge, it's not hard wired.
Sure makes it hard to decide when you hear something like this. Always something with some company. But what do you do? I had ADT come over for a consultation and long story short. They wanted to sell and install the old panel with buttons. But they were advertising the pulse touch panel. Of course I declined their offer and installation due to that. Else I would have gotten ADT. I do like Vivint and might still go with them. But probably just get the basic package with monitoring. And then have hard wire cameras installed by a different company.
I can set you up with a great deal with Vivint and answer any and all questions you may have. Just takes a few minutes.
😲Wow... I was about to get Vivint, but I won't be now. Maybe I'll go with RING‼️
I can set you up with a great deal with Vivint and answer any and all questions you may have. Just takes a few minutes. Do your research, Vivint is the highest rated alarm company.
You can also set that panel to wake up on approach as well.
I don’t do steps they don’t work. 2 years ago same issue for me walk through steps after power outage everything works. Wherever you live the Vivint people aren’t very good that’s all it is. Same thing as my buddy got a “Brand name truck” and everything was bad so we won’t go back deal. It does suck but isolated incident definitely not the standard.
I had them my outdoor camera got broken don't know how it was on our roof they said I had to pay 399 then they charged me for batteries and lost door sensor due to a break in I just couldn't finish with them & their rude csr so I just stopped paying been stress free 1 year now
Vivint is one of the worst security companies out there. They are always trying to rip off their customers. They have the worst customer service ever. DO NOT GET VIVINT.
How many Bob's work with Vivint....I want Bob to set me up....
@UCn3YAbvbXiO_RoOjd7Yb53g
Do you want to see this video where VIVINT clearly didn't capture a
single event? Best part is VIVINT won't offer taken it back cause the
system failed. (100% Customer service satisfied, not when they will not
give a refund for a system that don't work). what would you do?
So I’m at 6:50 mark on your video. But in my experience when cameras start to randomly drop off it’s a bandwidth/internet issue. How fast is (was) your upload speed? And are the cameras 720p or 1080p at the highest settings? (Obviously you probably can’t answe the settings question).
But for four cameras you probably want an upload speed of about 10-20Mbps to high quality and no issues.
Again. I don’t know the rest of the story so in your situation it may be the panel or if the WiFi is coming from the panel it might also be a signal strength issue. But that usually wouldn’t be random drop offs it would be the farthest camera’s loosing connection. (Also - another possibility - if the Sky Panel does control the WiFi and it’s WiFi upload was slower then your internet then that could also be a limiting factor)
So yeah at the 10:02 mark kind of proves my last point there. I bet the Sky panel WiFi is slow.
My ULS was is 5x+ wat is recommended. 720P
I can’t even get techs to come to my home😒you have to talk to someone in a foreign country vaster 2 hours on the phone still not working!
Oh yes oh yes listen people this is a cautionary tale he's helping those that we wish somebody out of helped us
Each experience will vary, Vivint will definitely take care of their customers. If you have internet issues or other items in the way of the camera or out of range that's not a Vivint issue. Vivint covers all equipment. No other company will do this, no other company has their tech either. You seem to have an older system. The smart hub, the new panel can support over 7 cameras with no issue. Sorry you had those issues. If anyone wants a high quality Vivint system let me know. Always if possible PLC the panel and cameras. You won't have any of these issues.
Thank you for your video. Very informative. I will Never get Vivant for my home.
I am having an absolute extreme nightmare with this company.
I would really like to ask you a few questions if you’re willing to answer them.
Thank you very much!
OK
Great video, Thx for the heads up, I just purchased my home and was thinking about going with vivint
Jessie H. How so?
Don’t do it. One their contracts, they told us it was going to be for 1yr and it end it up being 2.5. And its true they want to do what they think is better, not where you want or need. Plus the free service is ridiculous, ours started beeping for not reason, they said it was going to be $50. They are ridiculous young reps when you call, they only answer what they have in front of them(a list of things to say, only)
I can set you up with a great deal with Vivint and answer any and all questions you may have. Just takes a few minutes.
Vivint is total garbage all the employees should be jailed. Two missed break ins and they offer a $15 credit.
We have it and I hate it my heart has been broken into several times
The devices that were used are called PLC or PLS. They are used when the signal is below -65, which is too far away from the panel. A WiFi analyzer should be used prior to installation to figure out which devices should be used. With the proper installation technique, customers won’t have these types of issues.
I think techs don't use that device, cos even having wifi bridge many times cameras go offline , and also these devices somehow go offline, I wonder how the communication with the router stops for these wifi bridges
Thank you for your experience
Thank you. Very helpful
Ok, so Bob hardwired the cameras, and now they work with app?
Yes and works good.
Sounds just like my experience. A NIGHTMARE!!!! We ended up getting rid of it AFTER we paid for it!
I am dealing with this nightmare also. It is a tragedy! Were you not able to get them to cancel the contract, you had to buy it out, and then you canceled the service?
My equipment always going offline
They’re literally so expensive not buying!
Can we get Bob's number so he can install our systems?? Lol I have an apt with on nxt MO. But now I'm considering canceling b4 they even come to prevent this and get into a contract I can't get out of.
After "Bob" came it has been all good. I am very happy with Vivint. Just all depends on the installer.
@@MM-gm2yk question?...after you pay for the equipment in full will they allow you to take the whole system with you if you move or do they make you leave it with the property?
Wow we have never had problems I call them and they come right out.so sorry 😞
Can we get Bob's phone number?
I’m living this thermostat madness. I’m about to get my third one, but I’m going to stop the install and buy an after market one and call it a day.
Me too. Thermostat madness. Off line on off,on off on,
It was probably your internet not your system. I had the same thing happen to cameras that I purchased a while ago. Security systems do not use wifi normally, only your cameras. What a mess though!
You are correct. The cameras were using the existing standard WiFi router to manage high definition cameras over the WiFi. This is my analogy for your WiFi router, you were pulling a loaded trailer with a Mini Cooper, it works for a bit but once it overheats it doesn’t run anymore. Bob took the load of the WiFi when he installed those adapters and also gave you a free panel. I’ll be honest, someone paid for that panel, it was either Bob himself or his warehouse manager when they conducted their inventory count, I can assure you it wasn’t Vivint who paid for it. I work for an alarm company and if the customer doesn’t have the correct WiFi system to run the cameras and they are not willing to pay to upgrade their WiFi system, we don’t Instal cameras, some cancel all together, but in the long run it’s better that way for everyone.
Took me 5 days to finally cancelled this garbage of a system
Mine suck I hate it never again
Sounds like a car salesman
We had the Sky Control Panel that was the White one with the Green Home Button & White Emergency button. It was absolutely terrible the Doorbell camera kept going offline and it just sucked. After a year or two they updated their Panel & Camera's with new technology which is surprisingly absolutely great quality with package protection on their Doorbell Camera and Whistle Deter on their Pro Camera's for lurking activity. I now 100% love Vivint and like that they steped up and fixed all the issues that happened with their old products!
I was going to switch from ADT to this company 10 yes there just horrible I just hate switching
Do you still have it?
Thanks for a great video!
They want to renew me w new equipment so debating if I should. They are offering me new panel, cameras n equipment and an extra panel
You may not need new equipment unless you have smart cams than you def need a smart hub, however if you have existing equipment and are having problems, buying new equipment won't resolve the problems... get your cams hardwired ..Fyi...I have my own router and modem a Linksys Velop mesh system and returned cable company equipment back to them
@@economyheating thx will do
I had similar problem with my furthest away camera from my smart Hub and after several techs coming over and unable to fix it, then finally one smart tech hardwired my smart cameras and fixed the problem once and for all and now all is well and happy
So I have a question when I renew my contact and get the new panel n cams. Do I tell the tech to hardwire my cameras?
@@bigbluerios Yes ..I would ask to hardwire them
flitedeck Their techs hardwire cams? I was told over the phone that they don’t hardwire. Connectivity has to be through wifi
@@johnzapata8954 What Vivint calls Hardwire is using a special PoE (not the regular PoE) that utilizes your home electrical wires as a source to transmit signals to and from the cameras and the smart/sky HUB via home electrical system Vs using airwaves signals. This new connection instantly made my 2 cameras work as it should.. Fyi It is my understanding that Vivint does not hardwire cameras in the traditional sense, But using home wire works great
Sales rep came by today trying to sell me a system. I told him I had to do my research and contact him tomorrow.
KingsRansom_81 Same here. He left about 45 minutes ago. Asked what was keeping me from signing up today. Told him I don’t make decisions based on impulse and that I’d be watching videos and reading reviews online. He’s coming back Monday evening to follow up.
I can set you up with a great deal with Vivint and answer any and all questions you may have. Just takes a few minutes.
I’ve been with Vivint for almost 5 years and I can’t wait for the 5 year contract to be up,so I can cancel immediately! I haven’t turned on my alarm for 1 year because it’s so unreliable I get false alarms all the time,it goes offline and customer service is horrible!
My expensive camera's from VIVINT didn't pick up someone vandalizing my
Mercedes Benz several times but my neighbors across the street capture
it showing the person was less than 10 feet away shooting out my windows
right in front of my VIVINT camera. I showed this t Vivint and the
police but they refuse to give me credit for a system that I thought was
protecting me and my family for last two years. They refuse to come and
pickup their system which don't work and they demanded that we cancel. I
repeatedly asked them would you pay for something that don't work or
continually don't work? To make this right pay for the damages done to
my Mercedes Benz or give me all the money I've paid into this system
thus far. They refused, and stated we can install new updated equipment
free of charge, but they should be offering this to everyone right now
to save face cause this will happen to everyone who has this system. So
i save them a possible lawsuits in the future only to be punished with
upgrading a system I can't trust anymore and they will not backup there
equipment or stand behind there expensive system.
@@jessieh.8443 Are you in a contract with them? I'm asking them for a full refund under Warranty and exclusive rights within Canada.
@@jessieh.8443 Also asking that people should not be taken this lightly. Com[anies would rather pay lawyers to fight for them then pay you. That's why I'm asking that we get a class-action lawsuit against VIVINT going for not standing behind there products.
Do we have rights? Is the customer right? Product don't work and you can't use their product with any other product means they are always on the hook to fix it!
@@jessieh.8443 I don't want to cancel, canceling means its my fault and I have to pay for the equipment in installments or all at once. Why pay for equipment that don't work? Would you? On top of this I would need to pay a cancellation fee of $250.00 that's BS. I Want a full refund!! I've sent in three letters by email no response and do you know why, emails are legally binding. If your happy with there system then congratulations but since knowing about them and how many people are dissatisfied. I would think before stepping into another contract with any of them.
Just got this System installed a week ago and already cameras are going offline all the time.
Call them and call a lot make them fix it for FREE or take it back you have 90 days
@@MM-gm2yk it appears it is a firmware issue with the adaptors. Seems like they got it fixed up.
Vivint sucks big time, Lousy customer Tech glitches with their products and too expensive. on monthly charges.
Thanks having vivint installed tomorrow.
Look on page 2 paragraph 19 of your agreement - send them a letter letting them know you opt out of the arbitration agreement. Then you can take them to court when their system fails - because it is going to fail often and for long periods of time.
I keep saying it. THOSE DAMN HOODIES.
How much do you pay a month?
55 +or-
I pay $19.99 plus tax for professional monitoring, However its that low because they made a mistake and they honoring that mistake..it should have been $30.00 for full monitoring
I can set you up with a great deal with Vivint and answer any and all questions you may have. Just takes a few minutes.
Vivint just say No !!!! Co.sux... Bad service equipment sux ...3500$ worth Zero 0
Vivint sucks
You have poor techs. Putting new with old equipment.
We had cars hit 3x and the camera NEVER PICKED ANYTHING UP - the camera stopped recording at 11pm the night before and restated recording 7am the next day ( this was a constant problem - very FRUSTRATING) Vivint’s reply was I need a better camera for night vision they upgraded the camera for free but that night camera had similar problems--their customer care department was the worse everyone telling you something different all the time ( very FRUSTRATING) -- Vivint has been the worse company that I ever had to deal with -- I stopped the monitor with their company but was told that my cameras would still operate I w just wouldn’t have the monitoring however 5 months later all cameras went offline and haven’t worked since BUT I PAID OVER $3,000 for the cameras-was told that cameras were mine and would continue to operate / work with my Wi-Fi -- they DO NOT and when I called Vivint was told I need to sign back up with them-- there should be a class action brought against Vivint!!!!! 😢😢😢
Can you tell me what brand powerline adapter that is?
What is a powerline adapter ?
Believe she's referring to the thing on the outlet that Bob installed.
Zinwell PLC, and the main issue with the cameras is the internet, any change on your internet or power will be affecting the cameras. And the more cameras the more issues you will have .
Yes a man that has a weapon I thought you were going to go out there like most of them do without anything in their hands and yes that company is a nightmare I'm curious to know who you went with because ring simply said your Wi-Fi goes out there modem goes out ring goes out completely saves the modems goes out but they say that they can be monitor they have Wi-Fi splitters now if they put that thing up to your sensor to your door as long as they don't close the door it's not going to elect an alarm sorry
We got a city tickets because the fire and police department show up to my address well vivid they said they call us two times we never received that call and when we ask for the numbers they call they give us somebody else’s numberrrrrrr
WOW not good
Horrible
How fast do they co.e out to Install and how long do it take
I can set you up with a great deal with Vivint and answer any and all questions you may have. Just takes a few minutes.
They took 3000 dollars rom me without even asking from my bank
Thank you you tell him