You appear to be the only person on UA-cam who has been covering this, maybe because other channels don't want to upset Canyon, so thank you very much for taking the time to do so.
Thanks for bird dogging this issue by both providing updates and getting feedback from Canyon. I’m happy with my Spectral. It’s a great bike and I am looking forward to getting it back on the trail again. These type of issues could happen to any e-bike manufacturer. Canyon stood by its product and has resolved it in a reasonable amount of time.
Been watching this channel since the recall as my Spectral is one that has been effected, so thanks for all the updates. IMHO Canyon acknowledged a problem with their batteries, undertook to resolve the issue and appear to be following through on their word. It couldn’t have been easy for the company to deal with this recall situation but I think the information has been forthcoming and accurate so far. Once we’re past this and I’m back in the saddle, my opinion towards Canyon wouldn’t have changed tbh. In fact I’ve think they’ve dealt with this recall quite well. I’m also in the Northern Hemisphere so appreciate I haven’t been impacted as much as others down South.
Thanks for the good coverage, it’s been useful to share thoughts on the matter. Finally, there‘s real hope! I have ordered the new battery as soon as I got the email. I can‘t wait to receive it and ride again! Let‘s be patient, though; I‘ll celebrate when I actually have a functioning Spectral:On.
Ordered mine this morning. Old battery is fine, it will be my back up, no cracks no problem. I recommend people don't take the batteries out very often. The screws will eventually likely crack the plastic. Charges just fine in the bike. Never did get the partial refund either.
@@jonbaker7370 I have not received the refund yet either but to be fair I did not submit for it until about a 3-4 weeks ago and they said it would be a month. Using the old one is not a bad idea especially if it not cracked.
Positive surprise to get the replacement with same capacity. 4 months is a long time, luckily winter here. I agree that the refund is not appropriate in warmer regions. Here it's ok. People underestimate what it takes to fix such an issue. Could have been worse...
Yeah I got the email this morning and already ordered the new battery. Sucks that I spent $6000 bucks on a new e bike but now I have two Freeride big hit bikes. Yeah the torque has been such a sweet bike. I don’t want to sell or get a refund. It will be nice to have two bikes to ride that can go from street to Northstar. Thanks for all the help buddy😁😁👊
Yes i got email,and 300 euro for five months whithout my bike its not compensate me nothing 😢here in Spain are sad and sunny days for riding,im not happy whith canyon resolution,its my last canyon bike,thanks for these videos
I'm happy they finally told us what "the solution" is. They have obviously been working hard for the last weeks to get this in motion. I do appreciate that canyon have owned and accepted responsibility and are working to fix it. That is worth a lot in my opinion. It wouldn't put me off buying canyon again. The only thing, is that i would really have like to know a month ago that a new battery was in development. its what we all expected but canyon could have told us earlier what the plan was. Looking forward to my new power pack!
Yes, that is a good point. I’m not sure what was happening behind the scenes and if they were hedging a bit in case things did not go as planned but I agree, knowing earlier would have been better.
I never quit riding my Spectral ON, the battery is fine no cracks. Why was this "longer than we thought it would be?" Canyon said it would be early Feb when they knew. Its Jan 23'rd. People acting like Canyon did this on purpose just to be evil or what ever. These instructions are sent to everyone and are very simple.
Yes, I think some people are upset and others are happy. They did tell us (meaning me) that we would receive notice of the planned resolution in mid January and then have it resolved in February. Useful, I think, to know the history.
Thanks for the info,i still have not been able to register for a refund. My serial number does not work,canyon just keeps sending me emails that states they are working on my problem . I have not got a email about the update on the battery. Thanks again for the info ,i got tired of not riding so i brought a used emtb. I will call them tomorrow
My guess is their database was not ready for this and they have been updating as people call or send notes. I had similar problems until they resolved it during the partial refund process.
When I attempted to submit for the battery it said a replacement request had already been submitted?! And the Rebate said NO! claiming my bike was not effected by the recall? I called Canyon and they confirmed these problems and kicked it to another ''Top Team'' who will E-Mail me soon......I AM happy with getting a equal battery, but certainly it has been too long a timeframe to not ride the bike for such a small refund.
Hi there Placed my order for refund and battery today. Question for all you fellow Canyon Spectral On riders. Does anyone ever have the motor suddenly turn off? I have diagnosed that it's the connection to the motor from battery cable. I usually get it back up and running. Anyone with any experience with this?
I had the same issue on my first ride with the Spectral:ON. The motor shut off four times.The problem was the cable harness that connects the motor to the battery. It was replaced by Canyon.
Did you do a Shimano warranty claim or Canyon? I did do the Shimano claim when this all first began, and they changed the cable from battery to motor, but few months in it began shutting off again.
@@tonito3057 The original claim was submitted through Shimano but it was on back order indefinitely. I reached out to Canyon and then the cable was shipped pretty quick.
Good on Canyon for replacing the batteries, but seriously sounds like horrible communication with their customers. If I had one of these bikes that were affected and they offered a couple hundred dollars refund for not being able to ride the bike for months (and not even knowing if they were going to do the right thing), I would have viewed that as a slap in the face after having spent upwards of $5k. Not good for their current customers and definitely a serious blemish that would make potential future customers very weary. Seriously, not an appropriate response if you want to maintain customer loyalty and retain brand respectability. I think they should offer anyone who has had to go through this nightmare a deep discount on a new Canyon bike (like upwards of 50% off). Something like this would be a good step forward to show their customers that they really are more important than their upper management getting oversized paychecks.
@@jaredmathews2983 I would personally love that idea and think it would benefit Canyon in the long run. Canyon, what do you think? Maybe after everyone gets their new battery you send out a “thank you” like this…?
I'm in the UK, there is no option for ordering a battery replacement yet. I still haven't received my paltry refund. Rather annoyed with this whole situation as my Spectral is the only way I can get out. I have arthritis and prolapsed disks (yes plural) I can barley walk. I've been through this with canyon and al the offered was sympathy. I don't want sympathy I just want to ride 😅 maybe I'll hear from them in the mid January update 🤦♂️
Sorry to hear. Did you check the link in the description to see if that would work for you. Also, I just received notice yesterday they are sending the partial refund.
The email from Canyon is currently just a message without action. I will hold off until my bike's battery is operational. Additionally, it is quite disappointing to be unable to ride my bike for at least six months.
I already submitted the form yesterday before I commented. I’m more of a seeing is believing mentally. Until my bike is up and running, I’m not going to be happy. And from what they claim is another month and a half. This is my only bike. Im very disappointed that it’s going almost 6 months without a bike and butchering plans. I will hand it to Canyon if they pull this off. Replacing batteries is the best case scenario as long as it’s in a timely manner. Thank you for covering this issue!
@@tonito3057 A lot of emailing back and forth and pressing my consumer rights etc...lots of stress all in all but have been without a ridable bike since last August.
Extremely poor response from canyon, it will be 5 plus months by time this issue has been resolved, if it was a car you would be livid. The compensation is a pittance in comparison to what was paid for it.
You appear to be the only person on UA-cam who has been covering this, maybe because other channels don't want to upset Canyon, so thank you very much for taking the time to do so.
You’re welcome, thanks for the note.
Yay!! Congrats to everyone who have been patient!
Thanks for bird dogging this issue by both providing updates and getting feedback from Canyon. I’m happy with my Spectral. It’s a great bike and I am looking forward to getting it back on the trail again. These type of issues could happen to any e-bike manufacturer. Canyon stood by its product and has resolved it in a reasonable amount of time.
Great feedback, thanks for submitting the comment!
Been watching this channel since the recall as my Spectral is one that has been effected, so thanks for all the updates. IMHO Canyon acknowledged a problem with their batteries, undertook to resolve the issue and appear to be following through on their word. It couldn’t have been easy for the company to deal with this recall situation but I think the information has been forthcoming and accurate so far. Once we’re past this and I’m back in the saddle, my opinion towards Canyon wouldn’t have changed tbh. In fact I’ve think they’ve dealt with this recall quite well. I’m also in the Northern Hemisphere so appreciate I haven’t been impacted as much as others down South.
Great, thanks for adding this, that is very understanding of you!
Thanks for the good coverage, it’s been useful to share thoughts on the matter. Finally, there‘s real hope! I have ordered the new battery as soon as I got the email. I can‘t wait to receive it and ride again! Let‘s be patient, though; I‘ll celebrate when I actually have a functioning Spectral:On.
Your welcome...and good advice!
Thanks for covering this. I filled out my request when I received the email.
You are welcome.
I ordered mine first thing this morning!😃
Ordered mine this morning. Old battery is fine, it will be my back up, no cracks no problem. I recommend people don't take the batteries out very often. The screws will eventually likely crack the plastic. Charges just fine in the bike. Never did get the partial refund either.
@@jonbaker7370 I have not received the refund yet either but to be fair I did not submit for it until about a 3-4 weeks ago and they said it would be a month. Using the old one is not a bad idea especially if it not cracked.
Positive surprise to get the replacement with same capacity. 4 months is a long time, luckily winter here. I agree that the refund is not appropriate in warmer regions. Here it's ok. People underestimate what it takes to fix such an issue. Could have been worse...
Yeah I got the email this morning and already ordered the new battery. Sucks that I spent $6000 bucks on a new e bike but now I have two Freeride big hit bikes. Yeah the torque has been such a sweet bike. I don’t want to sell or get a refund. It will be nice to have two bikes to ride that can go from street to Northstar. Thanks for all the help buddy😁😁👊
@@trailpimp6369 Glad it’s working out. I’m hoping the value of the bike is retained - maybe better with new battery? And, you now have a buddy bike!
@ Yeah thanks man
@@trailpimp6369 Of course, your welcome!
Yes i got email,and 300 euro for five months whithout my bike its not compensate me nothing 😢here in Spain are sad and sunny days for riding,im not happy whith canyon resolution,its my last canyon bike,thanks for these videos
Thanks for adding your feedback, its understandable and it’s important to have everyone’s opinions.
That's great!
@@TRCAdventures Yup.
I'm happy they finally told us what "the solution" is. They have obviously been working hard for the last weeks to get this in motion.
I do appreciate that canyon have owned and accepted responsibility and are working to fix it. That is worth a lot in my opinion. It wouldn't put me off buying canyon again.
The only thing, is that i would really have like to know a month ago that a new battery was in development. its what we all expected but canyon could have told us earlier what the plan was.
Looking forward to my new power pack!
Yes, that is a good point. I’m not sure what was happening behind the scenes and if they were hedging a bit in case things did not go as planned but I agree, knowing earlier would have been better.
I never quit riding my Spectral ON, the battery is fine no cracks.
Why was this "longer than we thought it would be?" Canyon said it would be early Feb when they knew.
Its Jan 23'rd.
People acting like Canyon did this on purpose just to be evil or what ever. These instructions are sent to everyone and are very simple.
Yes, I think some people are upset and others are happy. They did tell us (meaning me) that we would receive notice of the planned resolution in mid January and then have it resolved in February. Useful, I think, to know the history.
Thanks for the info,i still have not been able to register for a refund. My serial number does not work,canyon just keeps sending me emails that states they are working on my problem . I have not got a email about the update on the battery. Thanks again for the info ,i got tired of not riding so i brought a used emtb. I will call them tomorrow
My guess is their database was not ready for this and they have been updating as people call or send notes. I had similar problems until they resolved it during the partial refund process.
When I attempted to submit for the battery it said a replacement request had already been submitted?! And the Rebate said NO! claiming my bike was not effected by the recall? I called Canyon and they confirmed these problems and kicked it to another ''Top Team'' who will E-Mail me soon......I AM happy with getting a equal battery, but certainly it has been too long a timeframe to not ride the bike for such a small refund.
Hi there Placed my order for refund and battery today. Question for all you fellow Canyon Spectral On riders. Does anyone ever have the motor suddenly turn off? I have diagnosed that it's the connection to the motor from battery cable. I usually get it back up and running. Anyone with any experience with this?
Yes, this is a known defect covered under warranty for the motor plug.
I had the same issue on my first ride with the Spectral:ON. The motor shut off four times.The problem was the cable harness that connects the motor to the battery. It was replaced by Canyon.
Did you do a Shimano warranty claim or Canyon? I did do the Shimano claim when this all first began, and they changed the cable from battery to motor, but few months in it began shutting off again.
@@tonito3057 The original claim was submitted through Shimano but it was on back order indefinitely. I reached out to Canyon and then the cable was shipped pretty quick.
Good on Canyon for replacing the batteries, but seriously sounds like horrible communication with their customers. If I had one of these bikes that were affected and they offered a couple hundred dollars refund for not being able to ride the bike for months (and not even knowing if they were going to do the right thing), I would have viewed that as a slap in the face after having spent upwards of $5k. Not good for their current customers and definitely a serious blemish that would make potential future customers very weary. Seriously, not an appropriate response if you want to maintain customer loyalty and retain brand respectability. I think they should offer anyone who has had to go through this nightmare a deep discount on a new Canyon bike (like upwards of 50% off). Something like this would be a good step forward to show their customers that they really are more important than their upper management getting oversized paychecks.
@@jaredmathews2983 I would personally love that idea and think it would benefit Canyon in the long run. Canyon, what do you think? Maybe after everyone gets their new battery you send out a “thank you” like this…?
I'm in the UK, there is no option for ordering a battery replacement yet. I still haven't received my paltry refund. Rather annoyed with this whole situation as my Spectral is the only way I can get out. I have arthritis and prolapsed disks (yes plural) I can barley walk. I've been through this with canyon and al the offered was sympathy. I don't want sympathy I just want to ride 😅 maybe I'll hear from them in the mid January update 🤦♂️
Sorry to hear. Did you check the link in the description to see if that would work for you. Also, I just received notice yesterday they are sending the partial refund.
The email from Canyon is currently just a message without action. I will hold off until my bike's battery is operational. Additionally, it is quite disappointing to be unable to ride my bike for at least six months.
Check the link in the description. Near the bottom of that page is a link to a form to complete in order to get your replacement battery.
I already submitted the form yesterday before I commented. I’m more of a seeing is believing mentally. Until my bike is up and running, I’m not going to be happy. And from what they claim is another month and a half. This is my only bike. Im very disappointed that it’s going almost 6 months without a bike and butchering plans. I will hand it to Canyon if they pull this off. Replacing batteries is the best case scenario as long as it’s in a timely manner.
Thank you for covering this issue!
They agreed to a full refund on mine, just sent the bike back to them yesterday.
How did you do this? I would like the same. What did you tell them? Thanks
Great news, you’ve had problems with that bike.
@@tonito3057 A lot of emailing back and forth and pressing my consumer rights etc...lots of stress all in all but have been without a ridable bike since last August.
@@roadlesstraveledtruckee Ya thank you, thinking a YT decoy next.
So I guess I’m going to wait a little longer and not return the bike for a refund???
Probably the best choice unless you find something better that you can ride immediately.
Extremely poor response from canyon, it will be 5 plus months by time this issue has been resolved, if it was a car you would be livid. The compensation is a pittance in comparison to what was paid for it.
Thanks for adding your comment.