I left Spectrum for AT&T Fiber - Here is the awkward phone conversation
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- Опубліковано 12 січ 2023
- Where I get my awesome music - www.epidemicsound.com/referra...
I had spectrum internet for over 20yrs and today I called to cancel for something that is amazingly better in so many ways. Watch my conversation with Spectrum unfold as I stand my ground to break up with them in the longest relationship of my life. ATT Fiber came to town and she is a looker. 1gig down and 1gig up is incredible.
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I’ve been a lineman, sales rep, and technician for the company and knowing every aspect… it’s a great feeling to see people saving and being helped.
I appreciate it!
I've been with Time Warner/Spectrum since 1997. I have AT&T Fiber being installed next Wednesday and have signed up for Fubo. Can't wait to kick Spectrum to the curb. Enough is enough.
Getting my ATT fiber installed next week. My Breezeline 500 MB was not bad, but often in the 150 MB range. My eero 6+ mesh will handle up to 1 GB. Located 20 miles SE of Columbus, OH. Entertaining video, Jared. My son (Jared) is getting his, too.
One of my friends lives in Hong kong, he gets fiber internet at home of 1000 mbps down and 1000 mbps upload for about 10 USD (around 80 HKD). No data caps and no renting cost for fiber modem. Really cool!
I'm switching to 300 fiber this week. I don't need super fast speeds. My current Spectrum service is the base internet along with the Spectrum Home Phone.
San Antonio Texas
Very informative. I'm still waiting for fiber.
Very good Work
this is so entertaining LOL. I'm in South Carolina, my wife was paying for Spectrum, got behind, I took over the internet bill, switched to At&t for a while. For some reason I saw in the mail that Spectrum was available for cheaper. However, now I'm having problems hearing music on zoom. Just got my ATT box back. Let's see how it goes this time around.
Thanks for watching! I'm loving fiber with ATT. It was nice breaking up with Spectrum.
I live in a small town in Manitoba, Canada and we just got fiber beginning of this year in January. Absolutely LOVE IT compared to DSL.
Isn't it great!? Even compared to cable it's night and day. I upload about 5gb of photos a night which used to take be 15-20min with 20mbps upload speed. Now it takes me a min to min to 90sec.
Thanks for the video. Since I'm leaving them too. Now I know what to expect, I figured we don't get prorated. Hopefully my call will be this fast.
we have frontiers 5 gig plan 5 gigs up and down ping time is 1 ms fucking love it. felt great dumping rectrum since they couldn't give me more upload speeds nor could they beat the price we got
My call with spectrum was about 10 minutes. The lady pretty much understood why I was switching and that there was nothing they can do to get me to stay. She offered upgrade to 1 gig but it wasn’t fiber optic and I felt like she knew that.
Yeah, no looking back once on AT&T fiber. AT&T has been here a while in this neighborhood in Central FL.
I still can't get over the speeds.
@@JaredHoyman yeah uploading to UA-cam is a breeze. And that's just with the one gig plan, imagine 2 and 5 gig. 😂
Reminds me of a secured credit card I had when I was building my credit back up. I called to cancel the horrendous card, and the lady on the other end of the phone was offering me stuff that a person would have to be mental to take. I told her I was upgrading to a card with a 10 fold increase, with lower percentage rate. She was offering me a $300 dollar increase with the same apr. lol. AT&T fiber sounds really attractive at the moment. Their website says no increases until 12 months, which is pretty scammy, I mean, typical. lol. But, what happens to the $80 bucks after a year? Are we slugging through the same phone calls threatening to cancel? Or does AT&T now have us over a rail bc we've got fiber installed, and they know once you've gone top shelf there's no going back to fast food. Good video.
I will say this...for my deal they locked me in at the $80 for life, but if I change it at any point then that price goes away. Another way to get me, but it's a pretty amazing deal. I also got 4 lines unlimited for $115 month because I signed up with fiber the same week. Time will tell.
I had AT&T for 25 yrs.Last 2 yrs was paying over $200 for unlimited which was not really UNLIMITED on those 2 phones but no home internet,wifi or TV. Switched to Spectrum and got TV,internet,WiFi and 2 phones that are unlimit for about $130 a month.Same every month no overcharge for phone usage!!!
I live in the Netherlands. We are in the proces of getting fiber. I think roughly 80% of the Netherlands is already connected to fiber but where I live we should get it Q1 2023. Fingers crossed. I believe we will be able to get a maximum of 8 Gbit/s but I ordered 1 Gbit/s because that was the fastest option when they started the inventory.
That's awesome! 1gb has blown me away. We can do as much as 5gb but way overkill for me...at least for now.
I switched to fiber 1 gig a year ago with Frontier, I use to have 100 down and up but now I’m getting 900 down and 900 up which is insane. As I game a lot downloading updates or big games only takes less than 20 minutes now
That's awesome!
Great video, wonder if you could kindly provide an update... I know sometimes the reps will tell you what you want to hear and a few months later that bill still coming and the services are still active. Thank you for the video.
They were true to their word of canceling and I haven't looked back.
@@JaredHoyman Thank you for the quick response. For anyone else that may be interested in canceling their Spectrum service I discovered today that it can be done at any of their stores. I took my equipment to the nearest Spectrum store and canceled in person. All in all took less than 20 minutes, got a printed receipt that I surrendered the modem and as proof of cancellation.
I just signed up for Lumos/ fiber internet in my area, it will be installed next week. I have been a long time customer of Spectrum and our only option has been Spectrum. I am nervous about the switch, I will have to add a TV streaming service too. I am thinking about signing up for FuboTV.
I canceled my service on Nov 28th, 2023. She told me to return the equipment at a UPS store, and after an hour or so I drove over there to do that. I get an email 2 hours later say that I returned my equipment without canceling my service and that I needed to call a number to cancel my service. I gave it a couple days thinking that they're such a clown show it probably takes them time for the right hand to know what the left is doing. Then I get an email saying that they received my request for new service and they would schedule a time for the install. An hour after that email they say a service person would be installing my new service on Wed between 12:00 and 3:00. No one showed, but I still emails to upgrade my service.
That is a clown show. I don’t miss it.
No fiber. Installed across the street from me but we can't be connected to it. Instead I am watching the neighbors literally getting an install right now after I have sent 30 requests to ATT.
I was in your shoes, but once you get it you will love it.
I got nothing like that, i end up getting into fight with spectrum to cancel as we got frontier Fiber that is way better for way less.
Here in Canada it's around $85 for a 75/10 plan LOL *cries*
Btw, I got the R6 II and all EF lenses! I got the Sigma Art 14-24/2.8, Sigma Art 50 1.4, and Canon EF 70-200 2.8 IS Mark III. I've been a photographer for 18 years and this setup blows the doors off anything I ever owned before (including 1D series cams). Not only did I save THOUSANDS vs native RF glass, there are huge advantages:
The Sigma Art 14-24 is actually sharper than the RF 15-35 and much cheaper.
The Sigma Art 50 1.4 is actually sharper than the RF 50 1.2 and 1/3 the cost. AND it focuses 2x faster than both RF 50 lenses (1.2 and 1.8)
The 70-200 EF III is about tied with the RF version, but it actually focuses BETTER in some situations than the RF version (just watched a head to head) AND it has a much more useable zoom ring than the RF version. The throw is shorter, easier and the zoom ring is closer to the camera. And MAN is it SHARP!
Definitely don't get caught up in the marketing/youtube hype that you NEED RF lenses.
Oh and bonus! The Sigma Art lenses have 7 year warranties in Canada, Canon only has 1. Boom.
In the US we have spectrum that is around $70 for 500 down 20 up, which isn't bad. Now with the fiber at 1000/1000 for $80 I hope to see businesses compete for our money. Personally I would have been fine with 200mbps down and 200 up. The upload is what is important to me.
Love that you mentioned those lenses. I haven't had a 50mm prime in years, but ever since sigma 50 1.4 came out years ago I have eyed it and wanted it. I know it out performs the Canon EF 1.2. The Tamron 70-200 G2 has a super short throw in zoom and I barely even have to move it. It is built like a tank and I do have to be creative getting it into my bag. That all being said I found someone who bought it in November brand new, decided to switch to sony and I talked him down to $700. Way better than $2k for canon or $1500 for Canon's EF used. If I find myself using this focal length more often I may go to the Canon Mark III version of the 70-200, but that may not be necessary. The benefit of the RF is how small it is and portable.
@@JaredHoyman Hah, yeah. Most people have no idea about upload speeds nor do they care. I used to have to upload GBs of photos after shows and for me upload speeds are important. Even the ISPs here would look at me funny when I told them I wanted fast upload. 200/200 would be fantastic. Honestly 75/50 I have now is more than fast enough. But most ISPs here are still 5 to 10 upstream speeds.
Tamrons are great. The new 35mm Tamron for EF is supposed to be the sharpest one you can get... even better than the EF. If I didn't prefer 50mm, I would have got that one (though the Sigma 35 is also very good). I paid $2000 cdn brand new for the 70-200 III (which is around $1500 us) on Amazon and got the 4 yr extended amazon warranty. Good gawd it is sharp (as are the Sigmas... the 50mm is the sharpest lens I've ever owned).
Unfortunately my neighborhood is stuck with either ATT DSL 50/10 or Spectrum, needed speed and DSL was crap. The real kicker is that neighboring neighborhoods have TWO fiber ISPs, including ATT fiber. Guess they don’t deem us profitable enough to install here. Spectrum knows it, so getting shafted for $80/month non promo rates for 300/10
Eventually they will get there. Its a slow roll out.
This guy looks like Dollar Bills wholesome twin brother
Before I felt compelled to love this comment I had to look up who Dollar Bill is. LOL....I apparently have a few people out there that look like me.
I have att fiber now, im using my phone for internet because Att fiber has been down for 3 straight days. I work from home and have had to go into the office the last 3 days, done with att.
Did they say what the problem is?
Everytime I call they just say there is an outage and they are working on it. It has been out since Sunday
@robertnolandurham I'm sorry to hear that. That's bad they didn't give you a cause for the reason it's out.
So I’m in DFW and have been here since 2007. My family had Verizon FiOS basically since we moved here until they got bought out by frontier fiber in 2016. Since then, my parents divorced in 2021, my dad moved to another place with Frontier fiber and still has that, and my mom moved to a place with AT&T fiber. I’ve got to say once you get fiber you can’t go back. But for Frontier for a while we were paying 220 a month for cable tv, 500/500 mbps internet, and phone. However, he is now paying 90 a month for 1gig/1gig and phone. My mom on the other hand is paying 80 a month for att fiber 1gig/1gig. Both homes are in the DFW area and honestly, I have to say that AT&T fiber is miles better than Frontier fiber in terms of reliability and customer service (however frontier fiber is still miles better than spectrum in my opinion). Basically I grew up with fiber and could never live without it!
Its funny how compared to cable it's night and day. I'm loving it!
I had horrible experience with At&t and went with Spectrum especially we're I live. Now At&t is my ex lover lol
LOL....Everyone is with someones ex lover ;)
Sucks for you 😂 have fun paying more because of a 1 off experience
I don’t know who designs the call centers of just about all national companies but, WOW, how infuriating and makes people not wanting to deal with them!! Many times most of the time they connect you with the wrong department they have to transfer to another person and have to go though the same bullshit all over again. Usually, I end up getting PISSED and hanging up. Seems to me they design the call centers using the same system as the IRS. Would so appreciate just dealing a number and a real English speaking person answer the phone. But again call and a computer answers the phone and is unable to understand what I am saying. I really really hate not getting a human being on the phone in the first place!!!
I think that's how they get you to stay. Route you so many times and then disconnect so you have no more energy to call back. Luckily this was an easy cancellation, but I don't take it lightly.
Fiber...looking into.
Just got Fiber today, 2nd in my city. Lmao.
Btw I’m in a smaller Los Angeles City.
@@TheCyberguycpt that's crazy...LA doesn't have fiber city wide?
@@JaredHoyman I live in LA County but a smaller city called Lynwood.
@@JaredHoyman I had Spectrum 1 Gig and never got 1 gig highest maybe in the 700 I’m literally pulling 950s download and upload. During peak Whoa. Plus Att offers up to 5 GIGs.
@Evan Mosley I'm planning on an update video on this. I have a tplink 6e mesh with a 10gbe port and I'm pulling 920 wirelessly and connected to the remote mesh. Plus, I have my 10gb synology NAS connected and getting over 250mbs read and write through the mesh. I edit 4k as if it's running locally.
Dude! I work for Spectrum just discount the spectrum and then bring the equipment. Spectrum usually have the gig internet speed. It’s way cheaper than AT&T fiber!
Spectrum doesn't have a gig upload and a gig download. Att is only $80 a month for 1gb up and down.
@@JaredHoyman spectrum literally rolling out symmetrical uploads speeds and getting 2 gigs speeds this year.
@@shamarclark7416 I spoke with them today when I dropped off the modem and they said they couldn't compete. I was paying $70 for 400mbps down and 20 up.
@@JaredHoyman I’m not saying it’s ever where that’s why it’s still rolling out lol. I don’t blame you for getting better speeds. However, keep a eye out for spectrum speeds you might switch back once you see 2 gigs. On the spectrum employees page spectrum shown the road map for speeds and the end goal is to get to 25 gigs up and 25 gigs down
sure rectrum has the gig plan with a max upload of 42 mbps wich they cap you off at... why pay 125.00 for that garbage
I wouldn't get giddy about AT&T fiber until you have had it for awhile (reliability). AT&T fiber is available for me now, the new splice box is in my backyard, however Spectrum has been rock solid reliable so I will stick with them. Spectrum internet is expensive so I bundled Spectrum wireless with it and it is a good deal. I'm an AT&T retiree with a 50% discount and I would still rather have Spectrum because of reliability.
I've had it now for almost 9months. No outages. 1gig up and down, which Spectrum Cannot do that. I pay $80 for my gig whereas spectrum had 400 down and 20 upload for $75. I bundled my 4 lines unlimited data for $135. UNBEATABLE! I had spectrum for over 20yrs and there were at least 2-3 outages a year and some outages were over 24hrs. ATT having all their fiber buried makes all the difference and the reliability is amazing. I would be on the phone with spectrum all the time trying to get service restored and every year they would increase your plans price whereas with ATT I locked in for life. Fiber out performs cable on so many levels. I kept spectrum for a month after getting att fiber installed to continue to run benchmarks in order to make sure it was the right choice and it's a no brainer. You may want to do the same thing because you will find that the ATT you were used to is not the same as it is now with true fiber.
Damn boy your right to it aren't you..
Spectrum has been wonderful in every category. I just not trust ATT be as good in customer service. Plus doing the math my spectrum is $79 and all said and done (as far as I can tell) Att will be $90. I just don't need that speed. The spectrum has been great for an all day streaming household of 2. I remember both my Att cell service and POTS and not fine memories.
For me I locked down $80 for 1g down amd 1gig up. $105 for 4 phones unlimited data. I had spectrum for 20yrs and they hike up their prices every yr. Att fiber locks in for life.
i hate spectrum.
Spectrum is trash i pay for 1gb and only give 500mbs