EP 02: Secrets to Securing Repeat Business with Customer Loyalty

Join us as we chat with Debbie Wooldridge, CEO and Founder of ttcInnovations, as she shares the key business strategies for building a sustainable learning and development company. Debbie shares her journey of reaching the million-dollar milestone, highlighting challenges in expanding her client base and positioning the company as a partner rather than just an outsourced solution. Emphasizing authenticity, integrity, and continuous improvement, Debbie also discusses strategies for staying motivated and overcoming common entrepreneurial challenges like burnout, alongside tactics for long-term success. She found growth opportunities through programs like Goldman Sachs' 10,000 Small Businesses, gaining new perspectives and ideas for her company.
Debbie also talks about launching a new service, Innovators on Demand®, which helps clients find temporary staff augmentation workers when they need them. This program became really important for ttcInnovations and led them to start offering subscription learning services. She also shares the process of acquiring another company, Dash and Thompson, LLC, and how important it is to have a good company culture. Listen in as Debbie shares what’s on the horizon for the future of ttcInnovations and Dashe!
Resources:
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Tune into Part 1 of Debbie's story: From Corporate Instructional Designer to 6-Figure Freelancer in 1 Year: bit.ly/3W57CVP
Sharpen your instructional design skills with IDOL Academy, the ultimate career accelerator for designers and developers! bit.ly/ttcxIDOL Use code “ttc” for 10% off (affiliate link).
How to Launch Your Career as an L&D Consultant: bit.ly/4azXW9Z
How Learning Leaders Can Create a Learning Culture in Organizations: bit.ly/3vShGqi
3 Ways to Reinforce Culture & Values in Your Training Curriculum: bit.ly/3PZ5s6g
Tailoring Solutions: Budget-Conscious Learning Alternatives to Propose to Your Clients: bit.ly/4cZiWc0
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At ttcInnovations, we help businesses create lasting change with immersive learning experiences. Through instructional strategy, design, and content development we empower employee confidence, performance, and results.
💡 Looking for custom learning experiences without licensing fees? Contact us for a free consultation! bit.ly/4aOhPKq
🤝 Need extra hands fast? Try staff augmentation! Click here to get matched with experts in 48 hours - no job posting needed. bit.ly/4aOhPKq
🚀 Simplify outsourcing with our subscription plans - predictable pricing and limitless innovation. Book a meeting for your free first week! bit.ly/4aOhPKq
🎯 Boost results with serious games for optimal retention and results. Contact our Dashe team to get started! bit.ly/4aOhPKq