Procedure for Updating Your KPLC Token Meter | Guide 2024

Upgrade Your Kenya Power Prepaid Meter in Seconds! This video explains the EASY process for updating your KPLC token meter with the 2 FREE SMS codes. Don't lose power by August 31st - Follow these steps to avoid disconnection!
Why the Upgrade?
Kenya Power is upgrading meters for improved security and a more efficient system. This ensures your tokens remain secure and helps Kenya Power better manage electricity delivery.
For more information dial *977# (option 1: prepaid services). Then you will find (option 4: Update meter yako). You will be asked of your meter number. Input the meter number and the SMS with the reset codes will arrive to your messages. If you get an error, just be patient. In the right time KPLC shall make it happen.
KPLC Customer Care Contacts:
97771 or 0703070707 or 0732170170 for service-related enquiries
KPLC on social media:
/ kenyapowerltd
/ kenyapower_care
MaxiPy on social media:
UA-cam / @maxipytech
TikTok / maxipytech
Instagram / maxipytech
Twitter/X x.com/maxipytech
#kplc #productivity #tutorials

[@maxipytech]

There are 2 ways to get codes:
1. KPLC will automatically send you an SMS with the 2 codes
OR
2. Go the manual way of getting the codes using *977# then option 1(prepaid services) then option 4(update meter yako)
If these methods fail to work, consider calling KPLC Customer care: Contact Centre hotline numbers 97771 or 0703070707 or 0732170170 for service-related enquiries
NOTE: Buying tokens does not guarantee that you will get the 2 sets of codes together with the tokens.
Buying tokens simply registers your number to the KPLC database so that when they reach your meter number you will automatically receive the SMS.
HOPE THAT HELPS ON BEING INFORMED.

[@allanrotich3033]

I updated my metre but after nimeshaupdate nikiweka tokens inasema old. Even if I buy new tokens it still says old

[@maxipytech]

Good evening Allan. We are sorry to hear that. That's a technical error, send a direct message to any of their social media pages with the error you are experiencing:
web.facebook.com/KenyaPowerLtd
twitter.com/KenyaPower_Care
^MK

[@Lexxywambo]

Hey how can I retrieve the codes if lost??

[@maxipytech]

Hello lexxy. Dial *977#, select option 1(prepaid services), Then option 4(Update Meter Yako) then follow the simple steps to get the codes back

[@juliuskinyanjui9450]

Bought token but sijapata message

[@maxipytech]

Buying Kplc tokens does not guarantee you will receive the reset codes.
Use *977# then option 1, then option 4 to check if your meter fits to get codes. (Note that this process is being done in Phases)

[@nJeffu]

So in the meantime as I patiently wait my turn nikae kwa Giza? That's not a solution.

[@maxipytech]

Sorry to hear that. If *977# is not working and haven't recieved the 2 set of codes, consider calling KPLC directly using their phone number contacts: 97771 or 0703070707 or 0732170170.
Or you can reach them using their social media handles(links in this video description). Hope that helps

[@nJeffu]

@@maxipytech got the codes from 977. However, I 'm now getting a "Connect " error.

[@maxipytech]

Hello Jeff. Contact KPLC customer care using the numbers above. They will help you

[@stacymaronga3170]

Hello, i followed all the instructions, but meter yangu imekataa

[@maxipytech]

Hello Stacy. Ni challenge gani unapata ukijaribu kuupdate?

[@JoanAmimo]

I hv tried bt it says failed

[@maxipytech]

@@JoanAmimo Hello Joan, is it after you update or it is rejecting the codes before?

[@JoanAmimo]

@@maxipytech I have not updated yet am trying bt it show failed

[@maxipytech]

Find a way to completely turn off your meter for about 30 minutes. Switch it on back again and then retry. If the error persists send a direct message to KPLC official social media pages in either Twitter or Facebook (links in the video description)

[@user-oj5we5xk2c]

977 inakataa

[@maxipytech]

If you are getting this error "Is unavailable right now. Call 97771", be patient KPLC hasn't yet reached your meter number. Try again a few weeks from now.
Also check pinned message for guidance

[@nJeffu]

​@@maxipytechThat number goes unanswered. KPLC wins hands down the worst customer service award.

[@maxipytech]

You can try reaching them using 0703070707 or 0732170170. Or reach out to them in their social media handles (in the video description)