Keto Chow Customer Service | Answering Your FAQs
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- Опубліковано 9 чер 2024
- How can I add something to my order? What if my order isn't delivered when tracking says it is? What payment methods does Keto Chow accept?
Chris sat down with the manager of the customer service team to answer your questions about ordering, shipping, and more. (Spoiler alert: if you have any questions or problems with your order, just reach out and we'll take care of you! You can call 385-645-5386 or email hello[at]ketochow.xyz.)
0:00 Welcome everybody.
0:27 The Life Cycle of an order.
1:38 Combining orders.
2:50 Putting your order together.
3:08 What if your order is wrong?
4:10 Our fulfillment team.🤩
5:50 Misdirected packages.📦
8:34 Incorrect zip code.
13:38 Payment Questions.
18:20 Subscription payments.
18:59 Your First Order.
19:32 Our Rewards program.
22:24 Just reach out to us with any questions.
23:24 Share Keto Chow with a friend!
24:12 How do I use my store credit?
27:40 Back in the day.
28:10 Making your own flavors.🥤 - Наука та технологія
![ПОЛНАЯ ИСТОРИЯ ЭКЗОРЦИЗМА [Топ Сикрет]](http://i.ytimg.com/vi/qBySr6Bt0B8/mqdefault.jpg)
They have THE BEST customer service.
Nice job Christian and Chris. I enjoyed the cameo by Travis.
Christian has helped me several times. So kind.
I once got someone else's packing slip and order in my box...just had to send pictures to customer service to get it all fixed...they replaced & express shipped the items I was shorted, and told me to enjoy the few extra packets that were in excess of what I'd ordered. I was surprised and pleased at how easy it all was. 😊
That's great to hear! 😊
Everyone at Keto Chow headquarters have excellent customer service skills. I have personally been helped before by Christian and Travis, I have nothing but GREAT things to say about their professionalism and friendliness! Other companies could learn so much from @KetoChow!
Thank you so much. We truly appreciate you as our customer.
Great information. Chris and Miriam, you guys have a great team. Makes ordering from Keto Chow, so great.
Our pleasure!
Thank you, very informative and helpful
😊 😊
I love that customer service is so happy! They’re always smiling and friendly when answering our annoying questions. 🤪 Can I mix it with butter?
😊 We're here to help with any questions you have, no matter how small they may seem.
I love costumer service 🥰
Please please please bring baked potato soup back
I sure didn't get the help I needed from customer service on email. I had to call and talk to a nice woman who helped me.
Glad you got it figured out over the phone. We are here to help via chat or over the phone.
@KetoChowUA-cam tried for over a month via chat and email. I'd have quit keto chow if not for my son and other half liking it so much. I was frustrated and upset with chat and email.
We typically respond to all chat messages during business hours, usually within an hour. If you weren't receiving replies, we'd like to investigate further. Were you not getting replies back to your messages?
I was sent the wrong item in an order, and Customer Service wouldn't send me the correct item until I shipped them back the wrong product they sent to me. They gave me a return label, but driving downtown to the Post Office, so I could stand in line for an hour, wasn't something I wanted to do. I never got what I ordered.
With a return shipment label you should be able to put the return package into your own mailbox and it would be picked up by the mail carrier.
@KetoChowUA-cam It's too big to fit in my mailbox. I would have to take it to the Post Office downtown.
The Post Office does have a service you can use to schedule a pickup through the USPS website. Package Pickup is a free (regardless of the number of items scheduled for pickup), next delivery day (or designated delivery day) service.
@KetoChowUA-cam I would have to go to the Post Office anyway to purchase a shipping box since I no longer have a box to return the product in.
The bigger question is why is the burden on me to make this right? Keto Chow is the one that shipped me the wrong product. A company that truly cares for its customers would apologize for the mistake and promptly send them the item they paid for. At this point, I've just written the order off as a loss.
Apologies for the inconvenience. Our customer service manager is currently investigating this issue. We'll be sure to reply back to you through the previous email or chat thread once we have more information. Thank you for your patience!
What if you move before you get your new credit card?
For the purchase to go through, please ensure that your billing address matches the information your bank has on file.
Yoooooo I've referred so many people to keto chow!! IDK I have a referral code! Lol
If you need some help with your referral link, please reach out to Keto Chow customer service and we can assist you with this.
@@KetoChowUA-cam thank you!
@@KetoChowUA-camI didn't know we still had referral links. I'll have to go back and look more carefully. I just referred someone who made their first order already. And they loved it LOL
He looks like Miriam - is he a relative of hers? 🤔🤔
nope!
@@KetoChowUA-cam 😮 😊sorry ! Lol