The Customer Tried To Say It's My Fault... Xbox One S No Video Output Warranty Return (And Refusal!)
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- Опубліковано 26 січ 2022
- #repair #righttorepair #microsoldering
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You need to start marking stuff using an ultraviolet pen. I know someone who repaired one of these, and someone swapped the entire board out and tried to say it's still not working, until my friend told them it was all marked with a UV pen.
First 🤣 Some customers think they can tell you to Jump and you will ask how high......
Better record keeping saves the engineer from malicious claims. With your camera equipment its entirely feasible for you to record and share with the customer diagnosis, repair and final testing. The customer is NOT always right.
What kills me is how people buy an expensive game console and just beat them up. I've watched many repair videos, you can see scratches and damage all around the HDMI port like they drag the cable all over trying to force it in, you know they crank the cable side to side to unplug it too. It keeps you in business but makes you wonder why they don't take care of stuff.
My #1 rule is the customer is always wrong until proven otherwise.
It's a business, it's should be expected that you would have to make a business decision. Cannot please everyone all the time. Great video!
People need to stop being heavy handed with theses things. If it doesn't plug in make sure your plugging in the cable with the shape in the correct way around and make as little movement as possible to help the port live longer. Your out come and reasons are fair at the end of the day. Big companies like Microsoft and Sony at some point will tell you to sod off. Also you need to list your repairs along with the consoles serial number for your own record.
I had only one customer come back to me 2 months after I replaced their PS5 HDMI Cable, port was completely destroyed. They understood completely that I couldn't cover it however I did discount the repair slightly just to help them out. Thankfully they were very understanding and didn't argue it at all.
Everyone wants these things done but don't want to pay, I'm in a trade myself and people don't realise that there's a cost (of course) but I have to pay for tools, van, petrol, parts, no-one ever takes this into consideration........you stick to your guns mate, fair play
I worked in a repair shop for 5 years and it’s sad you realize most customers won’t ever take responsibility if it’s on them they will blame everyone but take the blame if you did warranty repairs on those consoles you would never make money
I've had several customers come back at me 2 or 3 YEARS later saying their device isn't working and that we were the last people to work on it.
I offered to fix a PC for free. It ended up costing quite a lot of money in the end.
I think your spot on with our thought process, the first fault being a hdd problem is not the same as a knackered hdmi slot, which poss could have been done by putting the cable under tension hence pulling the socket apart or the hdmi cable being pulled out sideways or roughly.
Dude, don't let that customer get to you. I've watched a lot of your videos. I know you didn't make a mistake! (sub'd) : )
You're a great tech mate....so enjoy your videos please keep them coming and here to help get your videos out to everyone to enjoy...cheers mate
I’ve never been a fan of the fit & finish of HDMI ports. IMO they’re poorly engineered having absolutely zero structural integrity around them which makes them the weak point when compared to robust HDMI cables that protrude too far out from the console and the slightest bump can cause failure. You’re a trustworthy and wonderful lad. Keep up the great work and videos!
Awesome fix. i don't know why but it's satisfying watching things get fixed
Thank you for your videos that you do. Very informative and you have considerable amount of skill & knowledge. I would trust any and all my consoles to you as I know they'd be in good hands. I feel you are correct in your statement and would charge the customer again. Your video on the repair you did serves as proof as you diagnosed the original problem, and resolved it. You don't even have to supply the video, just respond with the link to the repair video and he/she can see for themselves that you fixed it the first time and shouldn't have to eat the cost for time & parts of yet another repair of the same issue. Hopefully when you explain it to the individual that you did the repair for they understand the reasoning behind why a warranty repair is not possible. Either way, keep up with this channel as I love the content and look forward to more of it.
excellent video bud! totally agree with u! some people have no clue the time u put into doing these fixes! the loss of earnings/time and they all expect u to do it for nothing, when they clearly took the piss