General PSA to anyone who's had issues with AMI Hearts Beauty and damaged/incomplete palettes/shades/orders: This is a breach of the Federal Uniform Commercial Code and serves as a breaking of the implied warrenty as well as a breach of contract on the side of the seller and you are entitled to a full refund without returning the goods if the seller fails to repair/replace adequately in an agreed upon, timely manner - if return of the defective goods is strongly desired by the merchant, it is at their cost and expense to retrieve them and you still legally have the right to refuse. A.M.I. Hearts Beauty is also operating in Virginia which also has state law, specifically the Consumer Protection Act 1977 which states it is prohibited/illegal to sell defective merchandise and it is this state level law that reinforces the Uniform Commercial Code further. If you are U.S. based, I would make a complaint to your local Better Bureau and see if they can help reinforce any complaint. Finally, to all international customers, if you have your shipping box still, check the customs declaration to see if she falsely labelled the value at $10 USD (or some value below the actual value), because if she did, this is extremely illegal and she risks serious jail time and fines, particularly if this is a consistent business practise which in her own words to me "why would I change the way I package anything to you and not to my other customers". If you paid using anything involving Visa or Mastercard, you can raise a dispute under Schedule 2 rules and if you offer to cooperate with A.M.I. Hearts Beauty in that you "make the goods available for collection" (in other words, you offer to send the goods back if you are sent a prepaid return envelope) then you will be able to retrieve a refund that way too. I know in America there's a general positive attitude to if a shade arrives broken you just repress it (if it's not completely shattered...) but in the UK (where I'm based) this isn't considered generally acceptable as if you paid for a complete undamaged product, that's what you should get.
A lot of the shades in my palette were not even half full. I understand pressing and all. I had to pay $5 for one new pan because it was the shade I wanted the most (Roman). I waited a month and a half before I used my palette in case she needed pics or needed me to send it back. When I finally got Roman in the mail it was also lacking about half the eyeshadow. I was so excited to finally use it and several shades were so patchy that I literally haven't touched it again. I hate it so much because I was so so so excited for this palette because it is the most beautiful color story 😍 💜💙💗💙💜
Ive been sitting on this video for a bit and was going to post this as tomorrow’s video but I am honestly so anxious about it I just wanted to get it out of the way. Thank you all for your time 💜
Amy Loves Makeup: Although discussing conflicts can be difficult, it is always important to recognize the value in discussing lessons learned from those conflicts. One thing I have learned that you mention is that you should always recognize your own worth and value. What you contribute to the beauty community and indie industry is highly valuable. I have definitely spent quite a bit of money based on your recs and have learned about brands I have come to appreciate and love from watching your channel! 🥰 I am a huge fan and supporter and hope you continue to have strength in your integrity and positive spirit. 💖
Thanks for sharing! Stay 💪 strong and keep doing what you do. I love your channel and I did buy the Alma palette to support you because you’re a creator on this platform that I truly enjoy your videos 😊. Life is full of lessons and those lessons help us grow!
I couldn't agree more. Amy I have bought sooooo many things because of you, and I love every single one. You are worth more to this community than I think you know. The whole indie yt girl gang (i won't list them all, but you know who they are ), are LIFE on yt now. I can't be bothered with mainstream brands. I have watched some of your videos 3/4 times when I am trying to research what my next purchase might be. Don't be disheartened. We all know it wasn't you. I am glad you did this video. It'll alert subscribers, and you can put this brand in the trash where it belongs. There will be many more in the future I'm sure 😘💜💜💜
Amber C I’ve been watching Amy for awhile and I agree with you! I’d watch her videos over as well. Lately been having issues ( my health) haven’t been watching ,but this girl will always have my support & I always come back. 💕
They can’t claim slander if it’s true. They wanted to scare you. That’s so fd up. Threatening a small youtuber with a lawsuit that has no teeth. They hoped you’d believe their bs. Legally, they can’t come after you. Don’t spend the money on a lawyer. They have no case against you. This must have been so gut wrenching. I’ve seen debt collectors trying to do this too. They send paperwork that looks like it’s from a court, but it’s just some jerk with a photocopier.
This company is shady AF. Really bad vibes from them. So sorry you experienced this, Amy! (But this is why I didn't buy this collab of yours, simply because it was with that company.)
I think this video was so well done and classy. Truly. I dont k ow everything but being a brand owner of and indie makeup company i hear things. I love that you told them to get a contract. No matter how small what they and you are getting MUST be lined out and agreed upon. I also do nda's but its to not leak products before release or share with other companies. It safe guards my brand and protects the artist as well. I did slightly disagree with you when you said brands are not your friends. From your eyes I felt why you said that. However, from my own personal perspective I feel differently. Daily interaction with my supporters, reaching out when they dissapear, knowing things they are going through and being able to help when i can means more to me than any dollar i make. I dont do this for money thankfully my husbands job allows me to do this because i LOVE makeup. I was a bullied influencer, ii had a brand do similar things to me and even threatened my child. That is why i created lele posh. I wanted to create a safe space and a family and we truly are one. I have a business degree but what it all boils down to is being a decent human being. I hope to be the change i want to see in this community. You are a gift to us indies and we lysm!💙
I'm a bit appalled that an indie brand would do this to a smaller influencer. I feel like a smaller brand should understand better and have more empathy?? Looks like they just wanted a quick buck and now it's gonna bite them back.
I think it's really telling that you have apologized multiple times for THEIR mistakes and all they've done is shady stuff. Your palette was absolutely gorgeous and I'm sorry it went down this way :(
I'm so sad, the colour scheme of the palette you created was literally the best thing I'd ever seen! I hope you are able to do something similar again with a much more trusting brand
I love your honesty, integrity, humility, and authenticity. So admirable. What a terrific role model you are and an example of a really strong woman. So impressive! I'm glad you are out there as a role model for beginning influencers. Thank you for caring about the quality of your content.
I’m so proud of you for speaking up. The fact that you turned the video into learning lessons for yourself and fellow small influencers just shows what a class act you are. You’re the best Amy, and you deserve better than what this brand did. 💜💙💖
All I can think is how well you're handling this, but it must actually break your heart - to be an influencer and finally secure a collab, only to have it go so wrong. But I'm glad you shared the lessons you've learned with us, because that's a true sign of maturity and empathy: "A bad thing happened to me, and I'm going to try and prevent it happening to anyone else." Lately it seems like more and more people only care about themselves and what directly affects them, so it's good to know that's not always the case.
I think the best thing that could've come from all of this is you being able to share with others who might need this advice and honestly it's good advice whether a person's experience is a good one or a negative one. It stinks that you had to go through it, but I think you've handled it pretty well publicly. :)
After constantly emailing customer service, I only received my palette after I opened a case with PayPal. The palette is really pretty, but most of the pans came extremely underfilled. You're the sweetest person ever and deserved better. I'm sorry.
@@hannahcaetano7317 you should all file again to paypal, since she's selling you a product not as described! (assuming there's weights listed on the product page)
@paola I had the exact same problem. I had to pay to get my favorite shade sent to me and it was also underfilled! But, there were so many that were almost empty!
@@NotSoUnitedNations but its been 161 days since i purchased! How could people file with paypal if its been more than 45 days? Ive never done it and only recently have been able to use the palette
Thank you for sharing your side of the story Amy. Im so sorry this happened to you... Def some very valuable information here and it made me think about a lot of things
Amy you are so classy. I can't imagine having to deal with all of this and I really admire the grace with which you've dealt with this. I hope you're able to do another collab in the future because you have such an amazing eye and the palette you made is so gorgeous.
You made SUCH a stunning palette, i was gonna get it when it went on sale but saw the drama and the reviews from regular customers and i was so sad for you (and disappointed cos i wanted it SO bad. That colour story was magic.) I really hope you get another opportunity with a better company cos you're so talented and care about your subs/customers 💜
Amy, I loved the palette so much because it was yours. I saw past all the flaws because your color story was just amazing and the story behind each and every shade was incredible. I hold on to it because of you, because I have been able to connect with you and I think you are an amazing person. It was not a failed colab, it was a great lesson to learn because you have an amazing future ahead of you. I truly wish you the very best! You deserve it Amy 💜
I’m here to see what happened.. I actually was wondering why you hadn’t mentioned that collab since it first came out. I wanted to ask about it, but figured when you were ready, you would say what you needed too! (I did see a comment on another video saying there were issues with the company) I hope you’ll get another opportunity soon! I loved the shades you chose, and the palettes that were good seemed really lovely! Ps, I’m very proud of you and the way you handled yourself under these circumstances.. you are so very mature, and decent! I’m glad you haven’t let this change you.. (and this comment is coming from a mom of 3 kids who are pretty close to your age!)
This is such a mature response to what has happened to you. As you mentioned, it's so easy to get emotional and say things you'll regret later, but you handled this with true elegance and tact. It was incredibly smart of you to give yourself time to reflect on what happened and turn it into a learning experience to help yourself and others. You should be really proud of yourself :)
This negative incident reminds me of what happened to Marlena of MUG by not having a contract with Jaclyn Hill. Obviously, different particulars but both had detrimental/damaging outcomes. Sorry this happened to you ( I was so psyched for you about having a collab) but am glad to see that you're applying lessons learned to your life and sharing your experience. Lemons to lemonade ❤
Alya Sl. Here to mention Nikki and too faced too! Lol! It seems like brands, and influencers alike will often times take advantage of friendships, and younger people who they think they can manipulate! The lessons are priceless
Alya Sl. Also I think they payed her a fixed amount instead of a fixed amount + commissions and a percentage of her sales. So they paid her life a small fraction for a palette that made them millions...probably tens of millions..
When you talked about passive aggression to avoid conflict, that was amazing. You are so mature for your age. I so agree passive aggression can often come from people who avoid conflict like the plague. Many associate it with just being a manipulative person when the reality is that’s not always necessarily the case. Conflict is apart of life and we need to learn how to deal with it head on even though it can make us uncomfortable. It’s taken me years to master this as I myself hate conflict. To also touch on “the only seeing the good in people” I’ve struggled with that as well and it can potentially be very dangerous. I used to see nothing wrong with having that mindset and it definitely has its positives but it can come with just as many if not more negatives. I learned the hard way that I can no longer only assess situations from “only seeing the good” my life and mental health has greatly improved and transformed completely from changing that belief and viewpoint. Learning to look at a person or situation in totality with both the positives and negatives will save you from so much potential suffering in the end.
I was thinking the same thing! I got curious looked them up and also found a bunch of folks that had horrible experiences with other product too. It kinda seems like a scam to me...
@@amberwings17 really? After I had my terrible experience last year I decided too do some research and I couldn't find anything! I was like I can't be the only one. It probably all got put out around the same time I was having issues. She is so shady and unprofessional. And her website is such a mess. So is her makeup. Amy's palette was the best thing she had but I couldn't bring myself to purchase it after the trouble I had with my 1st and only order with them.
I doubt anyone is going to want to buy from them with the poor reputation they created for themselves, so maybe they don’t need a website anymore. I know I’ll never support them or any other business with this type of poor ethics and a lack of morals. I know Amy will eventually get more opportunities with respectable brands and I’ll likely be interested in supporting those releases.
@@southerngrown our experiences are so similar. I did check around, but couldn't find any negative reviews. I'm guessing that those that had any never voiced it out like us. I did feel bad thinking negatively of her at that time because she posted about her abusive personal life which is why I never pushed for a refund, but the annoyance was still there because I just wanted to have my one and only order completed as she had promised in multiple messages. If a small brand like Vanessa's Vanity could deliver topnotch products and service, why couldn't she also?
i placed an order with them a long time ago, after hearing such great things from some influencers, including amy (not to put blame on anyone!), and i had a very odd experience. i ordered 12 singles and when i got them in the mail so many looked absolutely identical when they were VERY different online. almost made me think they just named the same item different names :/ anyway, i just never forgot that and hearing what they did to amy is just heartbreaking. shes so sweet and truly didnt/doesn’t deserve this sort of trouble.
You are such a class act. I appreciate you being willing to learn in public and share in a way that is constructive and as positive as possible (given a negative situation) so that hopefully other people have better experiences.
I'm so sorry you such a crappy collaboration with this brand. Im glad you talked about it so we can stand in solidarity with you and never support them!!!! I hope that your next collab is better and that its a brand you trust and love and you have a say in.
That moment when you realize “not everyone has a good heart” truly sucks. Especially when you get legal advice and find out that you were the one in the right after all, and they were just trying to take advantage of you. After something like that, trusting people in general becomes so hard or impossible (maybe that’s a good thing). I’m sorry you had to go through this, but I’m glad you got that legal advice and will always protect yourself going forward, because you DO have a good heart and good intentions.
Amy, thank you for your bravery and honesty, both in not letting them intimidate you into silence and in openly sharing the lessons you’ve learned for us all to learn from. If/when you ever feel comfortable designing a palette again, with a brand that treats you respectfully and is worthy of your creative vision, I’ll be first in line to support it, because you deserve all the support in the world 💙💜
Ugh, after everything that has happened in your life, this too? If I could ship you a case of Stella Rosa Black, I totally would lol. I’m sorry this happened to you. I remembered hearing about your palette but luckily the site has been down for a while so I wasn’t able to make any impulse buys. If you can, could you please build a dupe of your palette using your single shadows from brands you support? I would love that since it’s not available anymore. 💜💜💜
I think that sounds like a nice idea. Maybe I will 💜 And the Stella Rosa offer made me laugh. I actually ordered from them online so I’ve got a few bottles ready to go.
I remember when the palette came out and I was so in love with the color story and how it looked when you showed it off. I was determined to buy it even though I don’t have a lot of money but I really wanted to support you and everything about the palette seemed special. I remember I sent you an Instagram DM about how proud I am of you and how inspiring you are to me as a prior victim of ab*se (my @ is @mayamcall btw in case you recognize me). I ended up buying the palette in January for my birthday and I was so excited to get it, more excited than I was for any other palette I had because you’re one of my favorite youtubers. When it came in, the palette did not look like how yours or other influencers like Annette’s or Julia’s looked. Pans are half filled or over filled and broken. Obviously I never faulted you because you’re not the one making it. I was just kinda disappointed in the experience but I used the palette and it wasn’t that bad. But then when it came out about the single I felt really weird about it, like how are they going to sell a single called Roman and not pay you for it? I’m disappointed in the brand but I assure you I enjoy your content as much as ever and if you ever do another collab, I will be more than happy to buy it.
Thank you so much for your support. Im so sorry that you were so excited and then disappointed by the collab. 😔 I wish it could have been perfect for you the way it should have been
Amy Loves Makeup no worries, it wasn’t your fault. I just know not to buy from them in the future. I really love how eloquently you handled the video and turned it into a learning lesson :)
My pans were half filled too! I was wondering if I was the only one with that issue and I never sent a complaint to the brand because I kinda knew they weren’t going to send me a replacement since the palette wasn’t damaged.
I'm sorry this happened to you. I was so disappointed with this brand when I heard what had happened earlier in the year. I bought your palette with them and I was one of the few who didn't have a bad experience. I think you did make a very beautiful color story with your palette. I did like some of this company's products, but they are not consistent. This whole issue you had with them and hearing so many other people's horrible experiences with them has left a really sour taste in my mouth towards this brand. You did a great job with the video and handled this situation well.
So sorry about your bad experience! I loved the colour story you put together and I'm looking forward to seeing what opportunities you will get in the future for collabs, I'm sure you will get the chance to work with better companies
This was a really brave video to make. You're a hard worker and you've got great talent. I'm sure the future will hold many great opportunities for you. Wishing you nothing but success ❤❤
I was just searching for your purple shadow videos when this notification popped up! I’m so sorry it didn’t work out, you deserve better than what happened to you.
I’m so sad that this happened to you. If it’s worth anything, the palette you made is absolutely gorgeous. I truly hope you have the chance to collaborate again, because I’d love to see what you come up with! 🖤
Thank you so much for this video Amy, it was so brave of you. Someone needs to stand up for us microinfluencers. They are taking advantage of the fact that they know we know nothing about the legal system. Yes, always stand up for our worth!
Wow, that’s terrible that this happened to you. But thank you for sharing. This is some great life advice in general. Exchange “brand” for “employer” and everything still stands. Especially as women we’re taught not to rock the boat, but it’s so important for us to protect and fight for ourselves.
I think this is a huge lesson for that brand too, I was going to support you but wasn’t down with shipping at point, so glad I didn’t put money into this if that is what ended up happening. I would’ve loved for them to release the pallette because your colour selection was on point really!
I had an odd experience with them - received my order but one wasn't the correct shade, emailed them and didn't hear anything back. So I thought I would check with others through twitter and instagram if I was seeing things or if it was a different shade to what they shared on their website. They left a comment on the instagram post saying they had emailed and that they'd send a replacement. Thing is, I didn't receive any emails from them and I ended up not caring after finding more about them, I just wanted to leave it as that and have no more to do with them. But that is when I found your channel, so I'm happy something came out of it, haha! You are such a breath of fresh air and I love watching anything that you upload (even my husband enjoys watching you!)💜
Amy, I'm really proud of you for reflecting on your past experience and finding a way to turn a negative into a positive by giving others some solid advice. I wish you nothing but happiness and success!
Very informative Amy. Of course I still use my palette bc it's beautiful ( thanks to YOUR hard work) and I can't get the money back. I'm upset that you even had to experience this, but thank you for sharing your knowledge and growth.
As a non-confrontational person I rlly felt this like today I was nervous about telling my manager my availability when he asked 😔😔. I'm so sorry this happened to u Amy!!
Amy, you aced this video on so many levels! Not only did this video help others but we also got to know you even more. As you were describing yourself, i was thinking what an amazing person you are. I'm twice your age and still gullible-its definitely not a cop out nor a flaw. It means exactly as you described it and it is a characteristic to embrace. Your palette was stunning and you have amazing talent. I am so thankful we get to experience that through your video's.
I had no clue this happened. I'm so sorry you had to learn all this the hard way. People are can be so terrible. I don't like conflict either and it's anxiety enducing. It's good to know what brands to avoid and I appreciate your bravery to talk about this. I certainly will stay away from the brand. Sending hugs.
Kudos for such an honest and important video. You handled all this with integrity and grace. Love your channel and can't wait to see you have another, better opportunity. Keep shining!
Geez this sucks, I wanted the palette but was waiting on a sale. However I won’t buy it now because of how they treated you. That’s disgusting that they threatened you vs trying to talk to you in the first place.
Hey Amy, so sorry to hear the collaboration did not go well - I saw your Instagram story you posted awhile back. I actually loved the palette you created and the colour story so I wish it had been a more successful partnership. I appreciate your honesty and bravery for talking about your experience - I don't think I'll ever be in that position myself but it's good to know!
Amy, I hope you see in all these comments how loved you are. You are a pure soul, beautiful inside and out, and the world needs more people like you. Your true character shows here and it is admirable. You've brought such happiness to me with your videos, especially recently with the daily uploads. I can't wait for whatever you come out with next. And when you do, you'll see concretely just how supported you are. Stay just as you are, full of kindness and integrity.
I’m so sorry this happened to you, Amy. Given my experience with Ami hearts beauty, ordering the Alma palette, I’m not surprised. When I received my palette, which took forever to get, four shades were completely shattered. I contacted the brand and thought they would be sending me a new palette. They only sent the four broken shades, which also arrived broken, by the way. I mean, how was I supposed to get the new shades, had they been unbroken, into the palette. I certainly didn’t pay to press eyeshadows & figure out how to pry the broken ones out of the palette. Regardless, I never pursued the issue, but that was out of respect for you, Amy. I can tell you though, that I will never order anything from Ami hearts beauty again. Good luck to you in the future. You have the right attitude- everything is an opportunity to learn & grow. Love u!!
Thank you for talking about this, I greatly appreciate honesty and transparency. I'm sorry this happened, it is disgusting how they psychologically manipulate you. I hope you can feel better after talking about it. ❤
I thrive on transparency. I hate the feeling that there’s something I’m not allowed to talk about so it feels like such a weight off my chest to finally share this. Thank you for watching
Ugh, I don't know what to say about this. :( I audibly gasped when you said they threatened you with a lawsuit. The f'ing nerve, when all of the issues were on THEIR end. You deserve so much better, and I'm so sorry this happened to you. I get anxious about conflict and confrontation, so I understand. I honestly don't know how you have handled it so well, because I'd be a flipping mess 24/7. That's so low of them. I hope you can collab with a brilliant brand in the future, because you deserve all the success. I was one of the few who didn't have issues and those shades are probably some of the most unique I have. Ugh, this just makes me so sad for you. Sending you social distancing hugs 💜
I can still sense that you are still hurt by it. I understand why and who wouldn't. We all here to support you. Love your content and that you always support small brands.
Your such an inspiration to me honestly. Your coming out as such a brave person with good intentions in your heart especially with this video. I hope in the future that you partner with a brand that respects you more because no one deserves to be taken advantage of. Me amd the rest of your fans are behind you and will always be hear to support you. Stay strong beautiful
I am so sorry to hear that you you ended up in this situation but I appreciate that you took a step back to collect your thoughts for this video. In a way it brings me back to the age old advice to never go into business with your best friend (not saying that she was your bff, but its the idea behind it) as something is bound to go wrong. Contracts are important, as you have pointed out, to protect both parties. As is understanding your own value and self worth, yet so hard at times. I truly hope that going forward you get another chance to have a brand collaboration, and that it works out better than this one did
You’ve always been so painfully honest and transparent which is why I love your channel. They really put the nail in their own coffin bc soooo many of us come to u for indie recs.
Amy, I'm so sorry this happened to you. I really appreciate your honesty and advice. It can be really scary entering this world and I'm always really grateful for advice from those with a lot of experience. Thank you for putting all of this information out there for us even though it was hard. Turning a bad situation into something good by helping others is inspiring and moving. Thank you for being you 💚.
Wow. It really goes to show you that not every experience is the same when purchasing from a brand. I was so excited for my Alma palette, it was the first proper influencer x indie collab palette I've ever bought. The color story was just perfect for me. (We have very similar taste heh). My palette did come w/ the 4 of the shimmer shades smashed. I was devastated by this & contacted the brand to let them know. They did send me replacement shades for the ones I lost, replying quickly & even shipped them quickly. So I was like, 'alright, that's so awesome for them to be so swift & accommodating!' I read that many ppl had gotten shattered pans as well, so I chalked it up to it being a very fragile formula. I had no idea ppl were being ignored or whatever other issues there were. I was very confused when I saw your Insta story & couldn't believe they had the nerve to send YOU a C&D. Like...lol for what?? Idk, that definitely made me think twice about ordering from them again. I def wont be now. I'm so sorry you dealt w/ all this, this whole time & are still dealing w/ it. It's unfair. & if it's true that they planned on releasing singles w/out any intentions to pay you for any sales...that's lower than low. They should be ashamed for intimidating a smaller influencer, as passive as you. I hate conflict, myself. I hate when ppl I'm close to or respect are mad at me, even if I did nothing wrong. When it comes to family, I'll literally let them walk all over me because it's less painful than standing up to them, just to be shouted back down or dismissed, as if my feelings have no validation. So I'm proud of you for how you've carried yourself through all this. Simply classy & not at all how I would have managed it.😅 Hang in there, & I hope this doesn't deter you from making beautiful palettes or whatever products w/ another brand in the future.
Amy I am so sorry that this collab turned so sour for you. As you saw in my review I loved your palette and will continue to use it. Thank you for your honesty and for sharing the hard lessons you learned from this situation.
Damn, this is disappointing. Your palette is literally one of my favorites. It’s beautiful, the color story is perfect, and I create beautiful looks with it. Shame it ended this way. I’m truly thankful I own it now. 💜
Girl, you have more brains and talent in your pinky at your young age than most people do in a lifetime! I have no doubt this wont be the last time someone will try to hitch a ride on your success rainbow! I am a recent subscriber and you are fantastic at what you do! ❤️
Thanks for your views Amy, I really appreciate the thought you've put into everything you've said and wish nothing but the best for you going forward! I see so much success and potential in you!! 💜
Gosh, that’s horrible that brands do crap like that to people. There’s nothing more stressful than dealing with legal issues. I hope you find positive colabs opportunities soon! Yes, business should always be under contracts!!! Focus on the lessons learned that will make you so much better. Good luck! 🍀 you are doing a good job on UA-cam!
Shame on them. I am so so sorry you went through this but like you said, what an important lesson. You have such a good head on your shoulders and you should be very proud of yourself for handling it all with such integrity! ❤️❤️❤️
For some reason this came up on my feed and I watched it again, I bought the Alma palette strictly to give you the love you deserve then I thought well Amy loves her so much, so I went ahead and bought both the ingredients palettes, I really loved your color story but in the end I gave the two palettes to a shelter and I lovingly took a Big Ole Hammer to the other one and it felt great LMAO, it was NEVER about the Money at all I really want you to know this, She did you dirty and I honestly don't know if she's going to recover from this, Well Karma is a Beautiful Bad Bitch and she's on your side, I love the content you put out and just the way you make me feel like I get excited when I see a new upload from you, I Trust You, Half my collection has come at your recommendation and I've never been dissapointed. Thank You, Bless You and all that you love ,and have a great Christmas, see you in your next one. .Kimberly and Taffy Bean❤❤❤❤❤❤❤
I'm so sorry this happened to you. Your palette was stunning and so unique, I'm sad that it didn't go perfectly and I couldn't buy it! You did such an amazing job designing a gorgeous color story unlike any other palette, I have literally been WAITING for a periwinkle palette 😭😭 I can't believe AHB did you like this when you have been so supportive of them even before the collab and your collab and recommendations have sent them so much business. They should have treated you so well. At least you know you are saving others from a bad experience by speaking out on your platform. I truly hope another brand with better morals (and formula!) reach out to make your dream collab with you! (Just please don't forget to include periwinkle 😉)
Its sad to see a brand who had potential completely mess up their reputation by making terrible choices. im sorry this happened to you, you didn’t deserve this I hope better opportunities come your way soon! 😭
Amy, this video is so well done. I’m so sorry you this happened to you; you made a beautiful palette, and you have a great future ahead of you. I did purchase the palette; half of the shades arrived shattered, but I did eventually receive replacements for all of them. This was not your fault. I am also a non confrontational person; I’m not into revenge or drama; karma eventually takes care of things imho. I love your channel, and I know you will be very successful. Un abrazo. 😊❤️
I adore you and applaud you. The courage you have shown by making this video is incredible. Your approach, demeanor, and honest set an exellent example. I am going through a sticky situation myself and although I am not a youtuber, your lessons have genuinely resonated with me. I thank you for sharing your experience. Your wisdom is exactly what I needed to hear today. You are a class act!
Sadly they were hoping to gain your fans as customers. I'm glad that I decided to hold off the palette. My lack of $ for makeup kept me from supporting them solely to support you. Now I'm glad. Especially since I only knew them from you. Hate that you had to learn this way, but you're going to be stronger for it. 💜🕊
Thank you for sharing this! I swear yearly I'm expressing to all social media folks to not get conned by false ambassador offers. What you went through was terrible and I'm really sorry you had to learn lessons this way. 💙
Very late to the party... but I just want you to know that it's NOT a fail collab at all! We all get how creative your color scheme can be and how sweet you are! I really hope you can get a better collab chance next time, you deserve better!
I’m so sorry you had such a negative experience but so glad that you decided to grow better instead of bitter. Thank you for sharing this in a really positive way❤️❤️
I hate your collab didnt work out the palette was beautiful I know we live and learn I know your next Palette will be even better and full contract that will benefit you. You deserve nothing but happiness
Thank you for speaking out about this situation and being so honest and transparent about it all. I know it wasn't easy to do, especially because you're a respectful person who tries to avoid any kind of drama or negativity on your channel. But this was an important lesson for you, and for us as your subscribers, too. The only reason I ever tried Ami Hearts Beauty was because of you - your recommendations of their singles is why I purchased a few of them myself. Unfortunately, my experience with Ami Hearts Beauty was TERRIBLE, and even before all of this went down with the Alma palette, I already swore I'd never shop from them again. I was tempted to give them another chance when I saw your palette collab release video because I loved the color story so much (the periwinkles made my heart race, it's my favorite color and very hard to find in makeup typically), but I talked myself out of if in the end because, again, they were so horrible to me in my previous purchases from them. You speaking out about your atrocious experience in working with them really lends more credibility to all of us consumers who have spoken out about our own sh*tty experiences where we had been mistreated and f-ed over by them too. Thank you, Amy. I'm sorry you went through that, that they did that to you - especially their scare tactics on top of everything else they'd already done. You don't deserve to be treated that way. Stay strong.
the best way to learn truly is through experience. thanks for sharing your newfound wisdom! i did love the color scheme of you palette, and was wondering why you stopped mentioning the collab! praying for your continued growth in all you do ♡
I'm so sorry, Amy. Any brand would be so lucky to collab with you, your palette was gorgeous and obviously you have your audience's support! I hope they learn from their BS as well. The way they've acted is just sad. I know it's hard to speak up when you don't like conflict (my husband is the same way). But it will make you feel so much better to resolve things than to let it fester and boil over. I'm happy you've been able to move past this. On to bigger and better things in the future!💜💜💜
Thank you for posting this video & support you waiting until it was the right time to address issues. We all gain wisdom through some good and bad experiences; hope you forgive yourself for lessons learned and still believe in the good brand owners out there. Business is business, and protecting yourself isn’t cynical. Good partners will understand and share the desire to establish clear parameters for everyone. What I really wanted to say is: I’m so glad you took the chance and pursued the beautiful palette you created. What happened afterward doesn’t change that very cool, lovely, and personal work. I’ve had a crappy situation with this brand that is being resolved through PayPal, but it has no bearing on how I feel about you, future collab a, etc. 💜 thanks again.
You are SO strong! So classy and SMART! Im so sorry this happened to you, you made a beautiful color story ❤️ we all support you 10000000%. And thank you for sharing what you learned from this experience! 🤗
Wow! Well done for learning from it and dealing with it all the right way. Didn’t realise bout the docs either. Everything’s a learning experience as u know. Your mental health will Improve hang on in! :) X u gave such good advice for everyone from ur experience, love it! The fault wasn’t u, u didn’t know til now. Keep doing exactly what ur doing. Your honesty and advice are important.
I don’t know much about your channel since I just subscribed, but all I have to say is that I love the way you carry yourself! Way better than big you tubers that have been doing this for a long time. You seemed very mature and grounded! Keep your head up!!
I’m so sorry this has happened to you. I bought your palette. I don’t regret having it, because it is stunning and you clearly put so much love into that color story and the naming and everything. But I do regret supporting a brand that had wronged one of my favorite UA-camrs so badly. I wish I could get my money back and send it directly to you. You deserve all the best. And I hope your next brand collab is genuinely wonderful for you! 💖
Wow! What a crazy experience, I’m sorry that happened to you but you are really brave for sharing this and I’m hoping this passes soon sending you lots of love
Amy, I truly feel your heart in this video. It's often difficult to understand & cope when we are wronged, especially by those that we've felt were friends & could trust, but it shows your true strength & character in that you've chosen to not retaliate or seek revenge, but instead, have attempted to handle things in the most Godly way you know how. (And I know from personal experience in a similar situation that God will bless you for that.) The fact that you are seeking what lessons you can learn from this situation & are sharing those with others shows a depth of maturity. Every point of advice you gave was spot-on. I'm so extremely proud of you, dear lady. "A good name is rather to be chosen than great riches, and loving favour rather than silver and gold." - Proverbs 22:1 Love & hugs. 😘💕🌹
I’m so sorry that this ended so badly for you. I really home that in time you will be able to use, love and treasure your Alma palette again. It’s still your first, it’s beautiful and I’m still happy to have it. Sending ❤️ and peace to you for this situation.
I was so disappointed that I was unable to get your collaboration because it had sold out, but now knowing what I do and with you putting information that you did out there, I'm so glad I didn't! I just hope that in the very near future you get to do a collaboration with a company that's loyal and worthy and honest! When you do, I'm going to make sure to be the 1st person to grab it! Thank you so much for putting this information out there for people who are just starting out or working on their 1st collab and us in general as a customer or possible customer. it's nice to have this information! I really love supporting indie brands but I'm so grateful you put this information out there because I will never buy anything from that company!
I’m so sorry that you had to go through this experience. That you chose to look at it as a learning life lesson says much about your character. I was thankful that you posted that short message on Instagram as that stopped a purchase. Thank you so much for addressing your experience in this video. I’m hopeful that you know that your subscribers will stand next to you. Uplifting you. 🙏🏻🙏🏻💙💙
I hate to hear this. 😔 I literally only supported the brand because of you. I’m sure many others did, too. There should have been more loyalty and professionalism from them.
I'm so sorry about the way this has turned out for you. You did such a beautiful job on that palette. Good on you for speaking up, standing up for yourself and for prioritizing your own health first and foremost. Shame on them for not only being so shady with you and their customers but for using those kind of manipulative tactics. You didn't deserve any of this. I hope in the future you get this kind of opportunity again and that not only, you get a chance to apply the things you've learned from this experience, but most of all that you get the positive outcome that you deserve and that your beautiful work warrants🙏🏾. I had an interaction with the owner of this brand about an order a year exactly before your palette release. Long story short it was unpleasant enough that rather than having my products replaced I ended up getting a refund ( when they still offered that). I was always worried that I read too much into it. That maybe I misunderstood her tone, or that it was growing pains and I should give them another chance (especially since I really wanted to support you) but I just never felt right about it. I can say now that I was right to trust my gut. Thank you for being open and honest. I know this took a lot of courage.
General PSA to anyone who's had issues with AMI Hearts Beauty and damaged/incomplete palettes/shades/orders:
This is a breach of the Federal Uniform Commercial Code and serves as a breaking of the implied warrenty as well as a breach of contract on the side of the seller and you are entitled to a full refund without returning the goods if the seller fails to repair/replace adequately in an agreed upon, timely manner - if return of the defective goods is strongly desired by the merchant, it is at their cost and expense to retrieve them and you still legally have the right to refuse.
A.M.I. Hearts Beauty is also operating in Virginia which also has state law, specifically the Consumer Protection Act 1977 which states it is prohibited/illegal to sell defective merchandise and it is this state level law that reinforces the Uniform Commercial Code further.
If you are U.S. based, I would make a complaint to your local Better Bureau and see if they can help reinforce any complaint.
Finally, to all international customers, if you have your shipping box still, check the customs declaration to see if she falsely labelled the value at $10 USD (or some value below the actual value), because if she did, this is extremely illegal and she risks serious jail time and fines, particularly if this is a consistent business practise which in her own words to me "why would I change the way I package anything to you and not to my other customers".
If you paid using anything involving Visa or Mastercard, you can raise a dispute under Schedule 2 rules and if you offer to cooperate with A.M.I. Hearts Beauty in that you "make the goods available for collection" (in other words, you offer to send the goods back if you are sent a prepaid return envelope) then you will be able to retrieve a refund that way too.
I know in America there's a general positive attitude to if a shade arrives broken you just repress it (if it's not completely shattered...) but in the UK (where I'm based) this isn't considered generally acceptable as if you paid for a complete undamaged product, that's what you should get.
Thank you for the information!! I’m going to pin this comment
This is thoroughly helpful to all affected by this or any other brand.
Word.
A lot of the shades in my palette were not even half full. I understand pressing and all. I had to pay $5 for one new pan because it was the shade I wanted the most (Roman). I waited a month and a half before I used my palette in case she needed pics or needed me to send it back. When I finally got Roman in the mail it was also lacking about half the eyeshadow. I was so excited to finally use it and several shades were so patchy that I literally haven't touched it again. I hate it so much because I was so so so excited for this palette because it is the most beautiful color story 😍 💜💙💗💙💜
Thanks for this. I've been trying to speak to someone from Amy Hearts Beauty about my Alma palette for weeks and I've heard nothing.
Ive been sitting on this video for a bit and was going to post this as tomorrow’s video but I am honestly so anxious about it I just wanted to get it out of the way. Thank you all for your time 💜
Amy Loves Makeup: Although discussing conflicts can be difficult, it is always important to recognize the value in discussing lessons learned from those conflicts. One thing I have learned that you mention is that you should always recognize your own worth and value. What you contribute to the beauty community and indie industry is highly valuable. I have definitely spent quite a bit of money based on your recs and have learned about brands I have come to appreciate and love from watching your channel! 🥰 I am a huge fan and supporter and hope you continue to have strength in your integrity and positive spirit. 💖
Thanks for sharing! Stay 💪 strong and keep doing what you do. I love your channel and I did buy the Alma palette to support you because you’re a creator on this platform that I truly enjoy your videos 😊. Life is full of lessons and those lessons help us grow!
I couldn't agree more. Amy I have bought sooooo many things because of you, and I love every single one. You are worth more to this community than I think you know. The whole indie yt girl gang (i won't list them all, but you know who they are ), are LIFE on yt now. I can't be bothered with mainstream brands. I have watched some of your videos 3/4 times when I am trying to research what my next purchase might be. Don't be disheartened. We all know it wasn't you. I am glad you did this video. It'll alert subscribers, and you can put this brand in the trash where it belongs. There will be many more in the future I'm sure 😘💜💜💜
Amy Loves Makeup - you’re so sweet & it bugs me it happened to you 🥺
Amber C I’ve been watching Amy for awhile and I agree with you! I’d watch her videos over as well. Lately been having issues ( my health) haven’t been watching ,but this girl will always have my support & I always come back. 💕
They can’t claim slander if it’s true. They wanted to scare you.
That’s so fd up. Threatening a small youtuber with a lawsuit that has no teeth. They hoped you’d believe their bs. Legally, they can’t come after you. Don’t spend the money on a lawyer. They have no case against you. This must have been so gut wrenching. I’ve seen debt collectors trying to do this too. They send paperwork that looks like it’s from a court, but it’s just some jerk with a photocopier.
Yes it really is just a scare tactic. ):
This company is shady AF. Really bad vibes from them. So sorry you experienced this, Amy! (But this is why I didn't buy this collab of yours, simply because it was with that company.)
I think this video was so well done and classy. Truly. I dont k ow everything but being a brand owner of and indie makeup company i hear things. I love that you told them to get a contract. No matter how small what they and you are getting MUST be lined out and agreed upon. I also do nda's but its to not leak products before release or share with other companies. It safe guards my brand and protects the artist as well. I did slightly disagree with you when you said brands are not your friends. From your eyes I felt why you said that. However, from my own personal perspective I feel differently. Daily interaction with my supporters, reaching out when they dissapear, knowing things they are going through and being able to help when i can means more to me than any dollar i make. I dont do this for money thankfully my husbands job allows me to do this because i LOVE makeup. I was a bullied influencer, ii had a brand do similar things to me and even threatened my child. That is why i created lele posh. I wanted to create a safe space and a family and we truly are one. I have a business degree but what it all boils down to is being a decent human being. I hope to be the change i want to see in this community. You are a gift to us indies and we lysm!💙
All I can say is I’m proud of you for speaking up for yourself and I’m here for you and rooting for you 🖤🖤🖤
Thank you Lacie 💜
I'm a bit appalled that an indie brand would do this to a smaller influencer. I feel like a smaller brand should understand better and have more empathy?? Looks like they just wanted a quick buck and now it's gonna bite them back.
BRAVE QUEEN!!! This was beautifully done. Sending love
Thank you Hannah 💜
I’m so sorry, sweet girl. I adore the color scheme and the names you chose, and I hate that this happened to you
Thank you 💜
I think it's really telling that you have apologized multiple times for THEIR mistakes and all they've done is shady stuff. Your palette was absolutely gorgeous and I'm sorry it went down this way :(
Love you! And I'll always have your back!
Thanks Angie 💜💜 I appreciate your support throughout this whole thing
I'm so sad, the colour scheme of the palette you created was literally the best thing I'd ever seen! I hope you are able to do something similar again with a much more trusting brand
Thank you Grace
I agree!!!! The colors were awesome!!!! Loved loved!!!!
One of the things that really really shows their colors is sending you the legal threats when they were/are completely in the wrong. So gross!
That’s what grossed me out too.
I love your honesty, integrity, humility, and authenticity. So admirable. What a terrific role model you are and an example of a really strong woman. So impressive! I'm glad you are out there as a role model for beginning influencers. Thank you for caring about the quality of your content.
Thank you that means a lot to me
💯 Well said!
Couldn’t agree more!👍🏻👍🏻
I’m so proud of you for speaking up. The fact that you turned the video into learning lessons for yourself and fellow small influencers just shows what a class act you are. You’re the best Amy, and you deserve better than what this brand did. 💜💙💖
All I can think is how well you're handling this, but it must actually break your heart - to be an influencer and finally secure a collab, only to have it go so wrong. But I'm glad you shared the lessons you've learned with us, because that's a true sign of maturity and empathy: "A bad thing happened to me, and I'm going to try and prevent it happening to anyone else." Lately it seems like more and more people only care about themselves and what directly affects them, so it's good to know that's not always the case.
I second this comment. 💜
I think the best thing that could've come from all of this is you being able to share with others who might need this advice and honestly it's good advice whether a person's experience is a good one or a negative one. It stinks that you had to go through it, but I think you've handled it pretty well publicly. :)
Thank you Denise.
After constantly emailing customer service, I only received my palette after I opened a case with PayPal. The palette is really pretty, but most of the pans came extremely underfilled. You're the sweetest person ever and deserved better. I'm sorry.
Im glad PayPal was able to help you but I can imagine that was super frustrating. I’m sorry for your wait.
I thought that was just mine! Some of the pans looked like they barely got filled with any shadow. Absolutely beautiful colors though
@@hannahcaetano7317 you should all file again to paypal, since she's selling you a product not as described! (assuming there's weights listed on the product page)
@paola I had the exact same problem. I had to pay to get my favorite shade sent to me and it was also underfilled! But, there were so many that were almost empty!
@@NotSoUnitedNations but its been 161 days since i purchased! How could people file with paypal if its been more than 45 days? Ive never done it and only recently have been able to use the palette
Thank you for sharing your side of the story Amy. Im so sorry this happened to you... Def some very valuable information here and it made me think about a lot of things
Thanks Annette
Amy you are so classy. I can't imagine having to deal with all of this and I really admire the grace with which you've dealt with this. I hope you're able to do another collab in the future because you have such an amazing eye and the palette you made is so gorgeous.
Thank you Catherine
You made SUCH a stunning palette, i was gonna get it when it went on sale but saw the drama and the reviews from regular customers and i was so sad for you (and disappointed cos i wanted it SO bad. That colour story was magic.) I really hope you get another opportunity with a better company cos you're so talented and care about your subs/customers 💜
I’m so sorry you had to go through this but I’m so proud of you for taking control and speaking your truth🖤
Amy, I loved the palette so much because it was yours. I saw past all the flaws because your color story was just amazing and the story behind each and every shade was incredible. I hold on to it because of you, because I have been able to connect with you and I think you are an amazing person. It was not a failed colab, it was a great lesson to learn because you have an amazing future ahead of you. I truly wish you the very best! You deserve it Amy 💜
I’m here to see what happened.. I actually was wondering why you hadn’t mentioned that collab since it first came out. I wanted to ask about it, but figured when you were ready, you would say what you needed too! (I did see a comment on another video saying there were issues with the company) I hope you’ll get another opportunity soon! I loved the shades you chose, and the palettes that were good seemed really lovely! Ps, I’m very proud of you and the way you handled yourself under these circumstances.. you are so very mature, and decent! I’m glad you haven’t let this change you.. (and this comment is coming from a mom of 3 kids who are pretty close to your age!)
Thank you Kristen for your patience and understanding 💜
This is such a mature response to what has happened to you. As you mentioned, it's so easy to get emotional and say things you'll regret later, but you handled this with true elegance and tact. It was incredibly smart of you to give yourself time to reflect on what happened and turn it into a learning experience to help yourself and others. You should be really proud of yourself :)
This negative incident reminds me of what happened to Marlena of MUG by not having a contract with Jaclyn Hill. Obviously, different particulars but both had detrimental/damaging outcomes. Sorry this happened to you ( I was so psyched for you about having a collab) but am glad to see that you're applying lessons learned to your life and sharing your experience. Lemons to lemonade ❤
Also Nikkie tutorials x Too faced some years ago.. Appearantly they sold products of different quality than what they sent her from what I remember
Alya Sl. Here to mention Nikki and too faced too! Lol! It seems like brands, and influencers alike will often times take advantage of friendships, and younger people who they think they can manipulate! The lessons are priceless
Alya Sl. Also I think they payed her a fixed amount instead of a fixed amount + commissions and a percentage of her sales. So they paid her life a small fraction for a palette that made them millions...probably tens of millions..
When you talked about passive aggression to avoid conflict, that was amazing. You are so mature for your age. I so agree passive aggression can often come from people who avoid conflict like the plague. Many associate it with just being a manipulative person when the reality is that’s not always necessarily the case. Conflict is apart of life and we need to learn how to deal with it head on even though it can make us uncomfortable. It’s taken me years to master this as I myself hate conflict.
To also touch on “the only seeing the good in people” I’ve struggled with that as well and it can potentially be very dangerous. I used to see nothing wrong with having that mindset and it definitely has its positives but it can come with just as many if not more negatives. I learned the hard way that I can no longer only assess situations from “only seeing the good” my life and mental health has greatly improved and transformed completely from changing that belief and viewpoint. Learning to look at a person or situation in totality with both the positives and negatives will save you from so much potential suffering in the end.
It's weird that the ami hearts beauty website is down. There is something really shady about that company.
I was thinking the same thing! I got curious looked them up and also found a bunch of folks that had horrible experiences with other product too. It kinda seems like a scam to me...
@@amberwings17 really? After I had my terrible experience last year I decided too do some research and I couldn't find anything! I was like I can't be the only one. It probably all got put out around the same time I was having issues. She is so shady and unprofessional. And her website is such a mess. So is her makeup. Amy's palette was the best thing she had but I couldn't bring myself to purchase it after the trouble I had with my 1st and only order with them.
I doubt anyone is going to want to buy from them with the poor reputation they created for themselves, so maybe they don’t need a website anymore. I know I’ll never support them or any other business with this type of poor ethics and a lack of morals. I know Amy will eventually get more opportunities with respectable brands and I’ll likely be interested in supporting those releases.
@@southerngrown our experiences are so similar. I did check around, but couldn't find any negative reviews. I'm guessing that those that had any never voiced it out like us. I did feel bad thinking negatively of her at that time because she posted about her abusive personal life which is why I never pushed for a refund, but the annoyance was still there because I just wanted to have my one and only order completed as she had promised in multiple messages. If a small brand like Vanessa's Vanity could deliver topnotch products and service, why couldn't she also?
i placed an order with them a long time ago, after hearing such great things from some influencers, including amy (not to put blame on anyone!), and i had a very odd experience. i ordered 12 singles and when i got them in the mail so many looked absolutely identical when they were VERY different online. almost made me think they just named the same item different names :/ anyway, i just never forgot that and hearing what they did to amy is just heartbreaking. shes so sweet and truly didnt/doesn’t deserve this sort of trouble.
You are such a class act. I appreciate you being willing to learn in public and share in a way that is constructive and as positive as possible (given a negative situation) so that hopefully other people have better experiences.
I know this was a hard video to make and post. Weird to say "excited to watch", but just know I support you and appreciate your honesty 💕
Thank you Emily that means so much
I'm so sorry you such a crappy collaboration with this brand. Im glad you talked about it so we can stand in solidarity with you and never support them!!!! I hope that your next collab is better and that its a brand you trust and love and you have a say in.
Thank you for your support.
So proud of you for being brave 🤍 hopefully this helps so many others as well...
Thanks Karen 💜
That moment when you realize “not everyone has a good heart” truly sucks. Especially when you get legal advice and find out that you were the one in the right after all, and they were just trying to take advantage of you. After something like that, trusting people in general becomes so hard or impossible (maybe that’s a good thing). I’m sorry you had to go through this, but I’m glad you got that legal advice and will always protect yourself going forward, because you DO have a good heart and good intentions.
Amy, thank you for your bravery and honesty, both in not letting them intimidate you into silence and in openly sharing the lessons you’ve learned for us all to learn from. If/when you ever feel comfortable designing a palette again, with a brand that treats you respectfully and is worthy of your creative vision, I’ll be first in line to support it, because you deserve all the support in the world 💙💜
Ugh, after everything that has happened in your life, this too? If I could ship you a case of Stella Rosa Black, I totally would lol. I’m sorry this happened to you. I remembered hearing about your palette but luckily the site has been down for a while so I wasn’t able to make any impulse buys. If you can, could you please build a dupe of your palette using your single shadows from brands you support? I would love that since it’s not available anymore. 💜💜💜
I think that sounds like a nice idea. Maybe I will 💜 And the Stella Rosa offer made me laugh. I actually ordered from them online so I’ve got a few bottles ready to go.
That is a great idea! Make lemonade!, and show them that she isn’t intimidated, nor has the experience broken her spirit!
She basically duped it on her Insta with a single shadow collection from Emme Cosmetics recently! It was unintentional I think but pretty spot on!
What a great idea! If possible maybe with companies she has codes for so we're still supporting her too!
That's such a good idea!!
I remember when the palette came out and I was so in love with the color story and how it looked when you showed it off. I was determined to buy it even though I don’t have a lot of money but I really wanted to support you and everything about the palette seemed special. I remember I sent you an Instagram DM about how proud I am of you and how inspiring you are to me as a prior victim of ab*se (my @ is @mayamcall btw in case you recognize me). I ended up buying the palette in January for my birthday and I was so excited to get it, more excited than I was for any other palette I had because you’re one of my favorite youtubers. When it came in, the palette did not look like how yours or other influencers like Annette’s or Julia’s looked. Pans are half filled or over filled and broken. Obviously I never faulted you because you’re not the one making it. I was just kinda disappointed in the experience but I used the palette and it wasn’t that bad. But then when it came out about the single I felt really weird about it, like how are they going to sell a single called Roman and not pay you for it? I’m disappointed in the brand but I assure you I enjoy your content as much as ever and if you ever do another collab, I will be more than happy to buy it.
That was really long, I’m sorry.
Thank you so much for your support. Im so sorry that you were so excited and then disappointed by the collab. 😔 I wish it could have been perfect for you the way it should have been
Amy Loves Makeup no worries, it wasn’t your fault. I just know not to buy from them in the future. I really love how eloquently you handled the video and turned it into a learning lesson :)
My pans were half filled too! I was wondering if I was the only one with that issue and I never sent a complaint to the brand because I kinda knew they weren’t going to send me a replacement since the palette wasn’t damaged.
@@laney7929 I had to actually pay for another half filled single to be sent of my favorite shade. And like half my palette barely had anything! 🤬
I'm sorry this happened to you. I was so disappointed with this brand when I heard what had happened earlier in the year. I bought your palette with them and I was one of the few who didn't have a bad experience. I think you did make a very beautiful color story with your palette. I did like some of this company's products, but they are not consistent. This whole issue you had with them and hearing so many other people's horrible experiences with them has left a really sour taste in my mouth towards this brand. You did a great job with the video and handled this situation well.
So sorry about your bad experience! I loved the colour story you put together and I'm looking forward to seeing what opportunities you will get in the future for collabs, I'm sure you will get the chance to work with better companies
Even though it didn’t work out for you, just know that the colors in the palette were beautiful and I wish it had gone better for you!
Thank you
This was a really brave video to make. You're a hard worker and you've got great talent. I'm sure the future will hold many great opportunities for you. Wishing you nothing but success ❤❤
Thank you 💜
I was just searching for your purple shadow videos when this notification popped up! I’m so sorry it didn’t work out, you deserve better than what happened to you.
Thank you 💜
I’m so sad that this happened to you. If it’s worth anything, the palette you made is absolutely gorgeous. I truly hope you have the chance to collaborate again, because I’d love to see what you come up with! 🖤
Thank you so much for this video Amy, it was so brave of you. Someone needs to stand up for us microinfluencers. They are taking advantage of the fact that they know we know nothing about the legal system. Yes, always stand up for our worth!
Thanks Morgan
Wow, that’s terrible that this happened to you. But thank you for sharing. This is some great life advice in general. Exchange “brand” for “employer” and everything still stands. Especially as women we’re taught not to rock the boat, but it’s so important for us to protect and fight for ourselves.
Yes exactly. Sometimes we have to rock the boat.
I think this is a huge lesson for that brand too, I was going to support you but wasn’t down with shipping at point, so glad I didn’t put money into this if that is what ended up happening. I would’ve loved for them to release the pallette because your colour selection was on point really!
I had an odd experience with them - received my order but one wasn't the correct shade, emailed them and didn't hear anything back. So I thought I would check with others through twitter and instagram if I was seeing things or if it was a different shade to what they shared on their website. They left a comment on the instagram post saying they had emailed and that they'd send a replacement. Thing is, I didn't receive any emails from them and I ended up not caring after finding more about them, I just wanted to leave it as that and have no more to do with them. But that is when I found your channel, so I'm happy something came out of it, haha! You are such a breath of fresh air and I love watching anything that you upload (even my husband enjoys watching you!)💜
Im sorry you had a less than perfect experience. I’m glad you found my channel too 💜
Amy, I'm really proud of you for reflecting on your past experience and finding a way to turn a negative into a positive by giving others some solid advice. I wish you nothing but happiness and success!
Very informative Amy. Of course I still use my palette bc it's beautiful ( thanks to YOUR hard work) and I can't get the money back. I'm upset that you even had to experience this, but thank you for sharing your knowledge and growth.
As a non-confrontational person I rlly felt this like today I was nervous about telling my manager my availability when he asked 😔😔. I'm so sorry this happened to u Amy!!
Yes I get anxious over little things like that too. You’re not alone Amanda. 💜
Amy, you aced this video on so many levels! Not only did this video help others but we also got to know you even more. As you were describing yourself, i was thinking what an amazing person you are. I'm twice your age and still gullible-its definitely not a cop out nor a flaw. It means exactly as you described it and it is a characteristic to embrace. Your palette was stunning and you have amazing talent. I am so thankful we get to experience that through your video's.
I had no clue this happened. I'm so sorry you had to learn all this the hard way. People are can be so terrible. I don't like conflict either and it's anxiety enducing. It's good to know what brands to avoid and I appreciate your bravery to talk about this. I certainly will stay away from the brand. Sending hugs.
Kudos for such an honest and important video. You handled all this with integrity and grace. Love your channel and can't wait to see you have another, better opportunity. Keep shining!
Geez this sucks, I wanted the palette but was waiting on a sale. However I won’t buy it now because of how they treated you. That’s disgusting that they threatened you vs trying to talk to you in the first place.
Hey Amy, so sorry to hear the collaboration did not go well - I saw your Instagram story you posted awhile back. I actually loved the palette you created and the colour story so I wish it had been a more successful partnership. I appreciate your honesty and bravery for talking about your experience - I don't think I'll ever be in that position myself but it's good to know!
Amy, I hope you see in all these comments how loved you are. You are a pure soul, beautiful inside and out, and the world needs more people like you. Your true character shows here and it is admirable. You've brought such happiness to me with your videos, especially recently with the daily uploads. I can't wait for whatever you come out with next. And when you do, you'll see concretely just how supported you are. Stay just as you are, full of kindness and integrity.
I’m so sorry this happened to you, Amy. Given my experience with Ami hearts beauty, ordering the Alma palette, I’m not surprised. When I received my palette, which took forever to get, four shades were completely shattered. I contacted the brand and thought they would be sending me a new palette. They only sent the four broken shades, which also arrived broken, by the way. I mean, how was I supposed to get the new shades, had they been unbroken, into the palette. I certainly didn’t pay to press eyeshadows & figure out how to pry the broken ones out of the palette. Regardless, I never pursued the issue, but that was out of respect for you, Amy. I can tell you though, that I will never order anything from Ami hearts beauty again. Good luck to you in the future. You have the right attitude- everything is an opportunity to learn & grow. Love u!!
Thank you for talking about this, I greatly appreciate honesty and transparency. I'm sorry this happened, it is disgusting how they psychologically manipulate you. I hope you can feel better after talking about it. ❤
I thrive on transparency. I hate the feeling that there’s something I’m not allowed to talk about so it feels like such a weight off my chest to finally share this. Thank you for watching
@@AmyLovesMakeup you really are a good person Amy! That's something very rare! Keep shining girl!☀️
Ugh, I don't know what to say about this. :( I audibly gasped when you said they threatened you with a lawsuit. The f'ing nerve, when all of the issues were on THEIR end. You deserve so much better, and I'm so sorry this happened to you. I get anxious about conflict and confrontation, so I understand. I honestly don't know how you have handled it so well, because I'd be a flipping mess 24/7. That's so low of them. I hope you can collab with a brilliant brand in the future, because you deserve all the success. I was one of the few who didn't have issues and those shades are probably some of the most unique I have. Ugh, this just makes me so sad for you. Sending you social distancing hugs 💜
I can still sense that you are still hurt by it. I understand why and who wouldn't. We all here to support you. Love your content and that you always support small brands.
Your such an inspiration to me honestly. Your coming out as such a brave person with good intentions in your heart especially with this video. I hope in the future that you partner with a brand that respects you more because no one deserves to be taken advantage of. Me amd the rest of your fans are behind you and will always be hear to support you. Stay strong beautiful
I am so sorry to hear that you you ended up in this situation but I appreciate that you took a step back to collect your thoughts for this video. In a way it brings me back to the age old advice to never go into business with your best friend (not saying that she was your bff, but its the idea behind it) as something is bound to go wrong. Contracts are important, as you have pointed out, to protect both parties. As is understanding your own value and self worth, yet so hard at times. I truly hope that going forward you get another chance to have a brand collaboration, and that it works out better than this one did
You’ve always been so painfully honest and transparent which is why I love your channel. They really put the nail in their own coffin bc soooo many of us come to u for indie recs.
Amy, I'm so sorry this happened to you. I really appreciate your honesty and advice. It can be really scary entering this world and I'm always really grateful for advice from those with a lot of experience. Thank you for putting all of this information out there for us even though it was hard. Turning a bad situation into something good by helping others is inspiring and moving. Thank you for being you 💚.
Wow. It really goes to show you that not every experience is the same when purchasing from a brand. I was so excited for my Alma palette, it was the first proper influencer x indie collab palette I've ever bought. The color story was just perfect for me. (We have very similar taste heh).
My palette did come w/ the 4 of the shimmer shades smashed. I was devastated by this & contacted the brand to let them know. They did send me replacement shades for the ones I lost, replying quickly & even shipped them quickly. So I was like, 'alright, that's so awesome for them to be so swift & accommodating!'
I read that many ppl had gotten shattered pans as well, so I chalked it up to it being a very fragile formula. I had no idea ppl were being ignored or whatever other issues there were.
I was very confused when I saw your Insta story & couldn't believe they had the nerve to send YOU a C&D. Like...lol for what?? Idk, that definitely made me think twice about ordering from them again. I def wont be now.
I'm so sorry you dealt w/ all this, this whole time & are still dealing w/ it. It's unfair. & if it's true that they planned on releasing singles w/out any intentions to pay you for any sales...that's lower than low. They should be ashamed for intimidating a smaller influencer, as passive as you. I hate conflict, myself.
I hate when ppl I'm close to or respect are mad at me, even if I did nothing wrong. When it comes to family, I'll literally let them walk all over me because it's less painful than standing up to them, just to be shouted back down or dismissed, as if my feelings have no validation.
So I'm proud of you for how you've carried yourself through all this. Simply classy & not at all how I would have managed it.😅 Hang in there, & I hope this doesn't deter you from making beautiful palettes or whatever products w/ another brand in the future.
Im glad you had a good experience. You’re unfortunately in the minority here. Thank you for watching this video.
Amy I am so sorry that this collab turned so sour for you. As you saw in my review I loved your palette and will continue to use it. Thank you for your honesty and for sharing the hard lessons you learned from this situation.
Damn, this is disappointing. Your palette is literally one of my favorites. It’s beautiful, the color story is perfect, and I create beautiful looks with it. Shame it ended this way. I’m truly thankful I own it now. 💜
Girl, you have more brains and talent in your pinky at your young age than most people do in a lifetime! I have no doubt this wont be the last time someone will try to hitch a ride on your success rainbow! I am a recent subscriber and you are fantastic at what you do! ❤️
Thank you Jillian 💜
Such a nice way to address the issue you've had and this topic in general, Amy. Much support to you. ✨
Thanks for your views Amy, I really appreciate the thought you've put into everything you've said and wish nothing but the best for you going forward! I see so much success and potential in you!! 💜
Thank you Alex. I really appreciate the video you did and the things you brought to my attention. I can’t tell you how much I value your honesty 💜
I'm really glad you're speaking up!
I've never heard of Ami Hearts, but I'll never give them even a cent of my money.
Gosh, that’s horrible that brands do crap like that to people. There’s nothing more stressful than dealing with legal issues. I hope you find positive colabs opportunities soon! Yes, business should always be under contracts!!! Focus on the lessons learned that will make you so much better. Good luck! 🍀 you are doing a good job on UA-cam!
Yes legal issues are so scary to navigate. I know that now. ☹️
Amy Loves Makeup hang in there and don’t let it get the best of you. Life is a bumpy ride. We are here to learn and grow ❤️
Shame on them. I am so so sorry you went through this but like you said, what an important lesson. You have such a good head on your shoulders and you should be very proud of yourself for handling it all with such integrity! ❤️❤️❤️
For some reason this came up on my feed and I watched it again, I bought the Alma palette strictly to give you the love you deserve then I thought well Amy loves her so much, so I went ahead and bought both the ingredients palettes, I really loved your color story but in the end I gave the two palettes to a shelter and I lovingly took a Big Ole Hammer to the other one and it felt great LMAO, it was NEVER about the Money at all I really want you to know this, She did you dirty and I honestly don't know if she's going to recover from this, Well Karma is a Beautiful Bad Bitch and she's on your side, I love the content you put out and just the way you make me feel like I get excited when I see a new upload from you, I Trust You, Half my collection has come at your recommendation and I've never been dissapointed. Thank You, Bless You and all that you love ,and have a great Christmas, see you in your next one. .Kimberly and Taffy Bean❤❤❤❤❤❤❤
I'm so sorry this happened to you. Your palette was stunning and so unique, I'm sad that it didn't go perfectly and I couldn't buy it! You did such an amazing job designing a gorgeous color story unlike any other palette, I have literally been WAITING for a periwinkle palette 😭😭 I can't believe AHB did you like this when you have been so supportive of them even before the collab and your collab and recommendations have sent them so much business. They should have treated you so well. At least you know you are saving others from a bad experience by speaking out on your platform. I truly hope another brand with better morals (and formula!) reach out to make your dream collab with you! (Just please don't forget to include periwinkle 😉)
Its sad to see a brand who had potential completely mess up their reputation by making terrible choices. im sorry this happened to you, you didn’t deserve this I hope better opportunities come your way soon! 😭
Amy, this video is so well done. I’m so sorry you this happened to you; you made a beautiful palette, and you have a great future ahead of you. I did purchase the palette; half of the shades arrived shattered, but I did eventually receive replacements for all of them. This was not your fault. I am also a non confrontational person; I’m not into revenge or drama; karma eventually takes care of things imho. I love your channel, and I know you will be very successful. Un abrazo. 😊❤️
Thank you Ana. I’m sorry about your palette but I’m so glad you eventually received replacements.
I adore you and applaud you. The courage you have shown by making this video is incredible. Your approach, demeanor, and honest set an exellent example. I am going through a sticky situation myself and although I am not a youtuber, your lessons have genuinely resonated with me. I thank you for sharing your experience. Your wisdom is exactly what I needed to hear today. You are a class act!
Sadly they were hoping to gain your fans as customers. I'm glad that I decided to hold off the palette. My lack of $ for makeup kept me from supporting them solely to support you. Now I'm glad. Especially since I only knew them from you. Hate that you had to learn this way, but you're going to be stronger for it. 💜🕊
Thank you for sharing this! I swear yearly I'm expressing to all social media folks to not get conned by false ambassador offers. What you went through was terrible and I'm really sorry you had to learn lessons this way. 💙
Very late to the party... but I just want you to know that it's NOT a fail collab at all! We all get how creative your color scheme can be and how sweet you are! I really hope you can get a better collab chance next time, you deserve better!
Proud of you for posting this! And I love that you framed it as educational for other creators. You're a class act girl! 💕
Thank you Alyse 💜
I’m so sorry you had such a negative experience but so glad that you decided to grow better instead of bitter. Thank you for sharing this in a really positive way❤️❤️
I hate your collab didnt work out the palette was beautiful I know we live and learn I know your next Palette will be even better and full contract that will benefit you. You deserve nothing but happiness
Thank you for speaking out about this situation and being so honest and transparent about it all. I know it wasn't easy to do, especially because you're a respectful person who tries to avoid any kind of drama or negativity on your channel. But this was an important lesson for you, and for us as your subscribers, too. The only reason I ever tried Ami Hearts Beauty was because of you - your recommendations of their singles is why I purchased a few of them myself. Unfortunately, my experience with Ami Hearts Beauty was TERRIBLE, and even before all of this went down with the Alma palette, I already swore I'd never shop from them again. I was tempted to give them another chance when I saw your palette collab release video because I loved the color story so much (the periwinkles made my heart race, it's my favorite color and very hard to find in makeup typically), but I talked myself out of if in the end because, again, they were so horrible to me in my previous purchases from them. You speaking out about your atrocious experience in working with them really lends more credibility to all of us consumers who have spoken out about our own sh*tty experiences where we had been mistreated and f-ed over by them too. Thank you, Amy. I'm sorry you went through that, that they did that to you - especially their scare tactics on top of everything else they'd already done. You don't deserve to be treated that way. Stay strong.
Im sorry you had a previous terrible experience. Thank you for your support.
the best way to learn truly is through experience. thanks for sharing your newfound wisdom! i did love the color scheme of you palette, and was wondering why you stopped mentioning the collab! praying for your continued growth in all you do ♡
You go girl. I really wanted your palette but it was not available. I will look for dupes for it. They can’t take your creativity and alma away.
I'm so sorry, Amy. Any brand would be so lucky to collab with you, your palette was gorgeous and obviously you have your audience's support! I hope they learn from their BS as well. The way they've acted is just sad. I know it's hard to speak up when you don't like conflict (my husband is the same way). But it will make you feel so much better to resolve things than to let it fester and boil over. I'm happy you've been able to move past this. On to bigger and better things in the future!💜💜💜
Thank you for posting this video & support you waiting until it was the right time to address issues. We all gain wisdom through some good and bad experiences; hope you forgive yourself for lessons learned and still believe in the good brand owners out there. Business is business, and protecting yourself isn’t cynical. Good partners will understand and share the desire to establish clear parameters for everyone.
What I really wanted to say is: I’m so glad you took the chance and pursued the beautiful palette you created. What happened afterward doesn’t change that very cool, lovely, and personal work.
I’ve had a crappy situation with this brand that is being resolved through PayPal, but it has no bearing on how I feel about you, future collab a, etc. 💜 thanks again.
Thank you for your kindness. I am trying to forgive myself but I definitely still feel some guilt. I’m glad that PayPal is helping you.
You are SO strong! So classy and SMART! Im so sorry this happened to you, you made a beautiful color story ❤️ we all support you 10000000%. And thank you for sharing what you learned from this experience! 🤗
Wow! Well done for learning from it and dealing with it all the right way. Didn’t realise bout the docs either. Everything’s a learning experience as u know. Your mental health will
Improve hang on in! :) X u gave such good advice for everyone from ur experience, love it! The fault wasn’t u, u didn’t know til now. Keep doing exactly what ur doing. Your honesty and advice are important.
You’re a classy lady Amy and this took so much courage. Keep knowing your worth ❤️
💜💜
I don’t know much about your channel since I just subscribed, but all I have to say is that I love the way you carry yourself! Way better than big you tubers that have been doing this for a long time. You seemed very mature and grounded! Keep your head up!!
I’m so sorry this has happened to you. I bought your palette. I don’t regret having it, because it is stunning and you clearly put so much love into that color story and the naming and everything. But I do regret supporting a brand that had wronged one of my favorite UA-camrs so badly. I wish I could get my money back and send it directly to you. You deserve all the best. And I hope your next brand collab is genuinely wonderful for you! 💖
Wow! What a crazy experience, I’m sorry that happened to you but you are really brave for sharing this and I’m hoping this passes soon sending you lots of love
I will never purchase from them again, but be sure I WILL certainly purchase another one of your collabs. I no way think this was your fault ❤️
So sorry for your experience. I admire your dignity and respect towards the situation.
Thank you
Amy, I truly feel your heart in this video. It's often difficult to understand & cope when we are wronged, especially by those that we've felt were friends & could trust, but it shows your true strength & character in that you've chosen to not retaliate or seek revenge, but instead, have attempted to handle things in the most Godly way you know how. (And I know from personal experience in a similar situation that God will bless you for that.) The fact that you are seeking what lessons you can learn from this situation & are sharing those with others shows a depth of maturity. Every point of advice you gave was spot-on. I'm so extremely proud of you, dear lady. "A good name is rather to be chosen than great riches, and loving favour rather than silver and gold." - Proverbs 22:1 Love & hugs. 😘💕🌹
💜💜💜💜
I’m so sorry that this ended so badly for you. I really home that in time you will be able to use, love and treasure your Alma palette again. It’s still your first, it’s beautiful and I’m still happy to have it. Sending ❤️ and peace to you for this situation.
Thank you Samantha. I love the color story but it is very bittersweet looking at the actual palette ):
I was so disappointed that I was unable to get your collaboration because it had sold out, but now knowing what I do and with you putting information that you did out there, I'm so glad I didn't! I just hope that in the very near future you get to do a collaboration with a company that's loyal and worthy and honest! When you do, I'm going to make sure to be the 1st person to grab it! Thank you so much for putting this information out there for people who are just starting out or working on their 1st collab and us in general as a customer or possible customer. it's nice to have this information! I really love supporting indie brands but I'm so grateful you put this information out there because I will never buy anything from that company!
I’m so sorry that you had to go through this experience. That you chose to look at it as a learning life lesson says much about your character. I was thankful that you posted that short message on Instagram as that stopped a purchase. Thank you so much for addressing your experience in this video. I’m hopeful that you know that your subscribers will stand next to you. Uplifting you. 🙏🏻🙏🏻💙💙
I hate to hear this. 😔 I literally only supported the brand because of you. I’m sure many others did, too. There should have been more loyalty and professionalism from them.
I'm so sorry about the way this has turned out for you. You did such a beautiful job on that palette. Good on you for speaking up, standing up for yourself and for prioritizing your own health first and foremost. Shame on them for not only being so shady with you and their customers but for using those kind of manipulative tactics. You didn't deserve any of this. I hope in the future you get this kind of opportunity again and that not only, you get a chance to apply the things you've learned from this experience, but most of all that you get the positive outcome that you deserve and that your beautiful work warrants🙏🏾.
I had an interaction with the owner of this brand about an order a year exactly before your palette release. Long story short it was unpleasant enough that rather than having my products replaced I ended up getting a refund ( when they still offered that). I was always worried that I read too much into it. That maybe I misunderstood her tone, or that it was growing pains and I should give them another chance (especially since I really wanted to support you) but I just never felt right about it. I can say now that I was right to trust my gut. Thank you for being open and honest. I know this took a lot of courage.
Thank you so much for your encouragement and I’m glad you trusted your gut instinct