Another Nissan customer support 'FAIL' | Auto Expert John Cadogan
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- Опубліковано 5 лют 2025
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I would go so far as to say that the mantra ''What can we get away with?''
has become the business model of most CEO's these days.
I agree whatever business they are in.
I know it's an anecdote not data, but my experience with Nissan service support has been superb. Of course the Jatco cvt at the centre of my requirements for service support has been something approximating the polar opposite of superb. (both of them) But thanks to the friendly and helpful guys at my local Nissan dealership I've had the transmission both replaced and repaired at zero cost and zero angst all well post warranty period. The idea of me paying a cent has never even been broached. I don't know how long this level of service will continue as the vehicle is now past 10 years old, and perhaps the only reason for the ease has been the continual servicing at the dealership and so a good personal relationship had been established, but credit where it's due. The staff at Macarthur Nissan have been exemplars of quality customer support.
Thats nice, after selling thousands of the garbage transmissions they took care of you. Did they smile and make you coffee as well, jesus christ, they saw you coming.
Ah yes. The Nissan Jatcos were the subject of several class action lawsuits. Nissan knew how bad they were but used them anyway because $$$$$$.
They weren't doing you a favour by covering the repair out of warranty even if hey spun you some bullshit about "extended warranty" or "covering it outside of warranty" to make themselves look good. Think about it, they are not going to spend money fixing your vehicle outside of the warranty unless someone made them. They did it to save their own arses since if you found out later it was already the subject of a class action remedy they would have been in way more trouble.
I had the exact same experience with Mazda. I thought they were great fixing what might have cost many thousands of dollars, but then I found out later that they only did it because the legal system told them they had to. They didn't tell me it a was systemic problem though, instead they couched in terms that made them look like heroes. It's like the four year old that suddenly discovers that their super hero is actually just some windy arsed actor with bad knees in a Spandex suit. There's no coming back from that.
Local dealers are largely responsible for customer treatment. Do the service work correctly and don't try to overcharge customers or upping the bills by replacing parts that didn't need to be replaced already goes a long way towards customer satisfaction. And even in the case of warranty disputes your local dealer can chose to support you instead of leaving it up to the importer and/or brand headquarters.
The problem is that importers are being fleeced by brand headquarters and they in return fleece dealers. Many dealers therefore feel justified to fleece their customers. It's the proverbial "money flows up and s*** flows down."
Working as a mechanic and then Forman at a Datsun/Nissan dealership in the early 80's can say we did as good or better than any other vehicle brand when it came to vehicle problems in and out of warranty..no idea what warranty and policy is now .
Diametrically opposite unfortunately
Nissan was a good reliable brand back then …
I appreciate coming across John’s videos. My 2018 Subaru Forster developed a bad shudder in the steering wheel (I purchased the car brand new from North Shore Subaru Sydney) when it reached 65,000kms. I took it to Subaru Artamon and they knew exactly what it was without taking it for a run (lower control arm and islet bushes). The receptionist at Artamon Subaru said “I’ll check if we can do them under warranty.” Immediately I thought, there’s no way a 4 year old car with 65,000kms with a full service history wouldn’t be eligible for a warranty claim. I mentioned too her that she probably doesn’t need to check as I’m certain that this wouldn’t be considered reasonably durable and if it were to be challenged in consumer court we know where we’d end up. An aggressive approach I know, but I didn’t want them to pull the wool over my eyes from the start. She said we will replace them under warranty, problem sorted. Well not really. I just got my car back yesterday 11April 2023 from my usual Mechanic in Mona Vale who said- I see you had the lower control arm bushes replaced, however there’s still a lot of play in the islet bushes. I explained to him that Subaru said they were doing them all under warranty last year. He said- Subaru don’t do them under warranty. I said well they did mine. He pointed at another forester exactly same year model and similar mileage to mine up on his hoist and said this one has just come from artamon because they quoted them too much for the lower control arm and islet bushes. I told my mechanic I am well aware that warranty doesn’t mean much anymore. He said it amazing how many people don’t, but I’m shooting myself in the foot if I tell people to take their cars back all the time for warranty claims. Guess it does pay off to know your rights as a consumer these days. Many thanks John.
There should be a general template on how the public should approach these warranty/fit for use issues. Perhaps there already is.
I had a used Datsun once….it was a rust bucket from the time I got it until the suspension rusted through the floor in the boot. Never even thought about buying another. I’m actually surprised that the company has lasted so long.
I had a 2006 Pathfinder 4.0 petrol that developed a noisy serpentine belt when cold after a couple of years. According to the dealer, mine was the only one in the country doing it and there was no fix. I jumped on the Internet, as you do, and found there was a service bulletin in the US that addressed the problem with a new tensioner, belt, etc. The dealer said that didn't apply here - the engines were different. I persisted and told them to check the parts system and lo and behold the revised parts were in their system too. They ended up fixing it under warranty.
The only other issue with the car was the fuel sender needed to be replaced almost every service because it said the tank was empty when it was 1/4 full. Apparently that was due to production tolerances because there were multiple different manufacturers of the gauge cluster and fuel tank sender...
Oh and the somewhat horrific fuel consumption - significantly more than my HSV VY II Senator Signature.
I have the same Pathfinder. Apart from the fuel economy I have found it to be a great car. Had it for 9 years now and yep, the tension pulley has had the bearing go twice. At $35, not an expensive fix. Have only had a few items go wrong in that time, an internal door handle, a clock spring (expensive at $350), 2 coil packs (set of 6 on Amazon is only $98) and a drive belt. I wouldn't buy a Nissan built after the R51 due to the quality going downhill and the dreadful CVT boxes. Even now they had to toss those out and go back to the older trans.
Somebody in the car industry, having shame? I must say that's very funny
With the benefit of blogs like yours and social media in general the word gets out and combined with burn't customers and word of mouth eventually puts them out of business.
Spot on, but car companies like Nissan don’t seem to realise that social media even exists, let alone how it exposes their sins
Daughter in law’s Nissan Tiida CVT started giving trouble shortly after warranty expired. Help from Nissan.- ZERO. Failed completely a few months later after on-going refusal by Nissan to help at all.
Cost of repair $7000 for new gearbox with little choice because she’s a Health Care worker and has to have a car for shift work ( and used cars still very expensive).
Nissan is a disgrace.
Our Holden Zafira did 210k, traded for Kia 140k, traded for current Kia 235k and not one of these cars required any CV replacements. Nissan definately is what the dog leaves on the lawn. I spend a lot of time on the freeway and the amount of Navra`s that blow smoke is unbelievable.
John. There's a certain irony in your 'consumer under the bus' video because there's a car parked in front of next door's residence while the poor cousin looks after the house while his rich cousin is overseas, and that car is an elderly Nissan Maxima which from all accounts, is still going strong and looks to me 95% as good as the day that it was bought. [maybe when Nissan still cared and upheld it's reputation.]
John, it's pretty obvious that Nissan doesn't have a leg in Australia anymore. Nissan's main focus is the LHD and NA market.
There were talks that Nissan will exit the RHD market altogether by later in this decade with the exception of UK and Japan being their only RHD market.
It's a bit of a shame really since I spent some time recently in Japan and had the pleasure to drive the Ariya around Japan and it's probably the best electric car I have ever driven.
As for the Nissan dealers, they've been pretty much shut as they are not receiving any stock and they don't have cars available in their yard. Some serious problems there
My Suzie Swift's CVTs are still quiet at 165,000km.
Paying a solicitor for advice might be more than the amount of replacement parts, what with outer CV joints for this vehicle costing ball park $100 a side.
I understand the CV joint is in a rubber boot which occasionally splits and lets in dirt and wear out the CV joint. Checking that the boot is in good order is part of regular maintenance. Not sure if this boot applies to all models.
Yes all cv’s have a boot of some sort.
“ A teepee in the journalists pants!!
You are one funny bloke!
😂🤣
Wife Mark One had a first model Nimbus, 1988. I used to do the half shaft knuckles about every six months. She kept parking using the Pioneer Concrete handbrake, aka the gutter. When the alignment is out, klacketer klackter when turning. Luckily, Honda CV joints and boots fitted, Mitsubishi only supplied the whole assembled shaft through parts. The biggest bastard was the four wheel alignment the Nutbus had to have, $170 a throw. Then the ex would gutter rash the front end again, cycle all over again. It was cheaper to get rid of her and her shocking driving. Maybe, Jimbo should checkout how his misses drives, and parks. Out of alignment promotes wear and tear.
I would love a dollar for every CV joint and boot I have replaced on Mazdas and ford clones, Nissans and Mitsubishis. Never had too many Toyotas, but the screaming incredulous bill shock from the owner, after a Camry came back from Bob Jane T Mart next door following a four wheel alignment still keeps me up at night.
Motorcars last as long as the owner dictates. Skip services, rough treatment, poor driving, and it doesn’t matter what vehicle make it is, it will quickly become a bucket of shit in the hands and destructive operation of many, many drivers. I am on Nissans side for this one.
It's called "driving by feel" 😀
It's not clear that is what is happening in the case of this Nissan though. The dealer didn't say the vehicle had been abused, they said "normal wear and tear". What is normal wear and tear inside of the warranty period? I'd say it's the same as John C said - tyres, maybe brakes because the average driver doesn't understand braking, and maybe clutch because the average driver doesn't understand that either, and it's on the owner to service the vehicle at the required intervals according the to schedule laid out by the company engineers. Certainly not CV joints. They simply aren't a consumable item.
Now, it's pretty obvious when "drive by feel" is the MO of the driver. Rims will always bear witness to that kind of abuse, and the dealer would have been able to correctly point that out. Note also that warranty repairs are no skin off the nose of the dealership. Once they are approved by head office all costs are covered including workshop time, though of course the mechanic has a set limited time frame to complete the work. Good mechanics really are worth their weight in gold, something Nissan might take on board but that's a 'nuther story...
So, corporate Nissan is refusing warranty based on nothing except for wishing the customer to take their business somewhere else. That's corporate suicide.
May I also say that I owned a Nissan in the 90's (Pintara), as did my mother (Pulsar). I discovered after the fact (when I did a pre drive check) that some electrical components had been left out of my mothers vehicle, (turn indicators, entire sub assembly with bulb holder missing) and my own vehicle had hardly any interior console lighting working. In BOTH cases the request for remedy was met with disbelief. In the case of my mother's vehicle it was actually met with ridicule and in the case of my car the dealer was notified at the first 1000km service. My mother was in her sixties, it's not like she was going go in there are start ripping things out of the car for no reason. Yes both cases were remedied but the entire experience left a decidedly bad taste in the mouth. They acted like they were doing me a favour by fixing manufacturing mistakes. This was in the 90's (maybe late 80's who can remember that far back) and I haven't looked at another Nissan since. Bad customer handling by two different dealerships can only come down from the corporate level, the same as good customer relations have to be enabled and encouraged at the corporate level.
It's pretty obvious that Nissan hasn't improved over the decades. Given my experience I'm not in the least bit surprised at Nissan trying to brush off a CVJ problem as "normal wear and tear". Once a Cad, always a Cad. They've done nothing to redeem themselves. Oh, both our cars were excellent mechanically, they were great. I just don't expect to get ridiculed when I present with an obvious assembly defect. "You broke it". Thanks Nissan Mt Gravatt, you lost my business for life.
my sister is currently driving a Camry Altise. Last service was approx. 30 months ago where the AutoMasters report took up 2 1/2 pages of immediate/urgent repairs.
1. she has no spare tyre, that's on the car
2. the airbag warning light continually flashes whilst she drives
3. even on the steepest hill, the letter 'D' serves as the handbrake
the list goes on..
Help! Purchased car prior to seeing with the exception of having the dealer sign paper stating “dealer will repair anything guest request or unwind sale” (exact words) manager now telling me (a month later car not done) that I can’t unwind. I said I request new wheels and paint because of curb rash and scratches (as a way to unwind because they won’t repair those). He says title is mine and can’t be unwound. And even if it could be says I wouldn’t even get my trade in (because it sold) or it’s full value. Car is paid off and they said I’d only get $1000-$2000 of my $2700 trade in value.
How is both sides going at the same time wear and tear? Roundabouts and normal roads will cause more stress thus more wear on the left side....
Same thing here in the states. I was so glad when my wife told me she was going to get rid of the Murano.
Ahh, Nissan of yesteryear... I will miss you. You were once awesome. Now, barely worth more than what my dog leaves on the lawn.
In the last few years, I have taken on a secondary role as a leadership coach... A weird side effect of being a software engineer and leading many teams of engineers. If I walk into a meeting and hear some poor excuse of an executive or middle manager mention the words "cutting costs", I advocate for the removal from their role. It is a shortcut to the demise of any business. No matter how big.
We need more in your role
What about paint on the same model year qashqai? Had a couple of rock chips down to the primer and now the paint is flaking off. Car has less than 50k. Do I have any legal recourse? I wouldn't recommend one to anyone because I've never had peeling paint on any other car.
405,000km on the original CV joints when we sold our Honda Odyssey.
Having been through a warranty nightmare, I do feel sorry for people who end up in this predicament. I only buy cars way out of any guarantee now, so no longer have those issues.
Latest xtrail eforce seems a decent car?
Nissan just pulled the same caper with my 7 yr old, less than 70000km T32 x-trail. The Jatco transmission is failing and they quoted me over $11000 to replace and install. Will heed your advice.
Tell them it's in breach of consumer law because it hasn't been reasonably durable.
I had my Nissan epiphany 20 years ago. They offered 'goodwill' on a transmission repair. I said no, I'll pay in full and pursue it through the court.
If CV gaiters are damaged, they lose grease and suck up grit, and the join will fail. You can junk them pretty quick on bad roads. If the bottom of your doors have grease on them, check them straight off.
Two front wheel drive vehicles currently in the garage; both owned since new. One was made in 2005 and has 190,000km on it; the other is a 2012 model with 150,000km. Guess how many CV joints have been replaced in total? Hint: it's fewer than 1.
Quite. But you probably have mechanical sympathy...
My wife's previous car went from 150,000 to 410,000 km and only needed CV boots. The current one is on 290,000 km after we bought it at 130,000 and hasn't even needed boots. Never replaced a CV. Both Mazdas.
My sister has qashqai (one of the earlier one), it goes alright. Only issue is the sensors (change line warning, I remember) kept going off for no reason, mostly happen at summer time. The dealer had "looked" at it many times, but never found any "problems", even they admitted the sensors went off is a problem, and Nissan just don't see it & never get this issue investigated.
Good onya John. Friends Nissan Cumqot nearing the end of but still in warranty had one of the twin thermo fans fail. As one was still working and luckily a cooler than normal summer I told them to keep an eye on the temp gauge until it was repaired. They put the car in for a service and as they had missed one of the services previously with the same dealer that has done every service since new by approximately 800klms the Nissan dealer would only repair the car if they paid $1500. My friend ended up going to my mechanic and he fixed it with an oem part for $700. Similar issue to the CVs example in that componentd should last the warranty period or equivalent as they are not a servicable item I.e they are not lubed or mucked about with in any way during regular scheduled servicing.
Also my mechanic owns a Nissan Navarra previous gen from new and his dual mass fly wheel failed at 40k whilst under warranty and same local Nissan dealer wouldn't honour that claim either. He ended up sourcing a non dual mass clutch kit and replacing it himself.
Thanks John. The new Ex trail is the next level of SUV. It is the best SUV I have driven
They still know how to build good cars. Appreciate your Vid. I will be interested to see what the service level and support is in the future.
You need to get our & drive more SUV’s 😊
Haven’t visited Mazda?
Clutch not fallen out of it yet then?
The Xtrail falls behind it’s competitors in every aspect. Not to mention how embarrassing it is to be seen in a Nissan xtrail these days. A Honda CRV, Subaru Forester, Toyota rav4, Mazda cx5, Kia or Hyundai are all far better options objectively than a xtrail.
@@shaund2863 100% agree. If I was looking for a mid sized SUV it would be RAV-4 hybrid, Tucson and Sportage turbo diesel.
It's like Nissan installing a toll gate to the entrance of their dealerships , and charging a toll fee ( both ways ) , for foot traffic entering and leaving their showroom .
Yep, but if you buy a car with a 100,000km warranty and it dies at less than that, the legislation has been breached.
Fair Trading law in NZ, AFAICS, is obviously different to that in OZ.
What's wrong with the 400z?
John - do you have a link to the skunkworks t-shirt ?
Last time I rode in a helicopter was in Somalia in the 90s but its wasn't a Blackhawk, just a Huey.
You can buy after-market Cv joints from Repco for about 200 bucks, and it takes about an hour and a half to change them both. I'm not sure how you concluded this is a multi thousand dollar problem???
But 2 going at the same time, heard that before ? I haven't.
@Owain Bennett Maby going silly on the tracks in a big power 4wd but not in a road car
Cv’s are also not serviceable unless replacing boots or grease and are constantly moving so they will wear.
How do you feel about $100 diagnosis on computers?
The irony here is that when I used your website today to help the wife select her next car there was a push add for a Nissan in the list. The 4 brands I chose were Kia, Hyundai, Toyota and Mazda, Mazda only being included because her brother works there. I can't believe after this report they are still giving you money and you are still taking it.
@20:47 The meme -template. Make this a competition? Who makes the most funny meme out of this.
When is the Bincam coming John? Shame Nissan had fallen so badly since their merger with Renault in the early 2000s.
My 2006 H6 Subaru Liberty still has the original drive shafts after 245,000km
Under $500 for a pair of new drive shafts with CVs on eBay, max 1hr a side to fit so absolute max $800 to do the job?
Happens in the bike industry too. I bought five low kilometre motorcycles for my riding school last year. One of them was on its first tank of fuel with 130km on the clock. The flap above the fuel cap broke. The bike was purchased 18 months prior by the previous owner. (12 months warranty on this 125cc model) I had a hell of a fight with the importer of that brand to get the cap replaced. After some to and fro they agreed to replace the $40 cap. However the key would match the rest of the bikes locks. They only agreed to change all the locks if I paid for labour to do so at the dealer that sold the bike which is a 3 hour return trip. In other words a day off work for me. Not viable. I chose to accept the cap with a mismatched key. I should have pushed harder but the outcome is I take several hundred people a year through my school- would I recommend this brand? Not likely! My last school bikes I got 18 years of use out of. Will I buy this brand new, or their cars new? Never. You have done videos in the past John in their precarious position with their cars in Australia. Their car division are in a similar place as Nissan. You meet the nicest people on a....
Honda🤣
Quality bike obviously.
Do you reckon I could get the front wheel bearings replaced on my RWD '05 Courier with 300 thousand kms on it under 'Good Will'?
It never hurts to ask.
@@AutoExpertJC :)
VW replaced a water pump under "good will" when it failed at 30,000kms
Owning a t31 X-Trail for the last 7 yrs I can totally agree with John on this , quality has never been there forte. My next move could possibly be a Mahindra pik up , for the price point seems to be choice I'm sure they would be better than Nissan quality. But a parts inventory and service or warranty point that's the risk you take with any manufacturers these days I'm pretty sure the Mahindra will get to dingo p### creek.
280,000klm on our holden cruze. CV,s still going, clutch dodgy. No complaints here.
When Nissan was an independent their cars were very good and pretty reliable. Now that they are joined at the hip with Renault reliability and build quality are no were near as good.
I remember when Nissan was a great company with great products in the Australian market. R31 Skyline, N14 Pulsar and GQ Patrol were all vehicles I chose because they represented the best in their class for each model. I believe it started going south in the early 2000s, where their models started fall behind the competition. The GFC didn't help them, but everyone had to go through it.
I agree, there is not a single Nissan model that I would buy new these days.
1 CV wearing out. But 2 at the same time is unheard of.
Driven in water, with damaged seals. Kid had taken it for a joyride.
Seems Jimbo is not telling the whole story.
Dodging legal obligations is a management cartel specialty especially in the car industry.
Perhaps even with alacrity?
What's with the Elmer Fudd cap, Johnno? 😆
What about Toyota and their "sealed for life" auto transmissions. No service intervals in the car manual or dealership's will tell you when you should change the fluid at X klms or months. My 2011 Kluger bought brand new, serviced on time at a Toyota dearler everytime, now with 279,000klms, will Toyota replace the gearbox if craps itself free of costs, plus labour. I think not. Yet my Hilux manual gearbox needs oil change at X klms or months!
Excellent video.
Hey mate, long time viewer, occasional commenter, but this one struck close to heart as last year I was dealing with Nissans disgustingly poor customer service, wife purchased a 2016 j11 Qashqai back in 2016, off the showroom floor, received it with wrapping plastic still on optional accessories fitted (boot sill plate) aswell a several chips in the hood, and glue remnants also still on the hood, this was allegedly a real ‘perfectionist’ salesman, sure.
Serviced relatively on time, although it has worked, I think the car is a pile of excrement, power train is…terrible and we shall leave it at that. Anyways, the key one day decided to no longer lock/unlock the car, being not a smart key, the car can still be operated just fine, but I decided to swap it out with the spare which had been in storage for near on 6 years, and when I had the time, I replaced the battery in the old key as the indicator light no longer flashed, I assumed the ol batt flattery! I was wrong, key still inop!
Decided next service I’d get them to look at it, and less than 3 weeks later the 2nd key also failed, same M.O, replaced the battery, nothing, so I scheduled it in for a service (ahead of schedule) and for the keys to be inspected, admin argued due to it being out of warranty it wouldn’t be covered, but I eventually got them to concede it was a out of ordinary failure, and they put in a ‘good will’ claim. Cost to reprogram keys, about $180, claim was rejected by Nissan and I pushed the reasonable durability claim aswell as it being a failure of 2 independent devices. Still rejected, cited the accc papers you’ve shown today, still nothing…fast forward to about a month ago, both keys are now experiencing intermittent failures once again. I will follow up with Nissan again, but am ready to call up sims and have them turn the vehicle into a cube.
I got rather technical in some of my emails with the warranty department, I am a rev head, have great knowledge of electronics, programming, mechanics and fix commercial jets for a living, I wasn’t going to let them (Nissan aus) get away without a fight, but they still had very low level rebuttals and chalked it off as expected. I don’t think I’d call both keys failing after 6 years expected, and if I’d known, I actually wouldn’t have purchased the car.
Head honcho of Nissans warranty department is named Max by the way, for anyone else who happens to have the displeasure of having an issue with their Nissan.
Keep up the brain bleeds John!
Hilarious that I got a Nissan ad while watching this!😂
I like your shirt @John; few (outside Okinawa) know the SR-71 by "Habu."
Isn't Mitsubishi now part of Nissan? I thought the Mitsubishi Outlander was now an Xtrail with a different badge.
Renault-Nissan-Mitsubishi is an alliance. It would be incorrect to describe Mitsubishi as 'part of Nissan' - the X-TRAIL and Outlander share the same platform and architecture/powertrains, etc.
We have a Suzuki that we bought new in 2008 which has done more than double this Nissan. There is no sign of any wear in the drive shafts and CV joints. Nissan is trying to pull a swift one
Yup, those old Datsuns were truly amazing little rice burners. As to the new ones, you can't blame service for the cars. To be fair, Nissan should just advise customers that by buying a Nissan they relinquish their claims under Australian consumer law. Or rather that that law needs to be amended to properly apply to their cars.
Lets face it, it would be unfair to judge a disposable pen by Mont Blanc standards. I would expect a Mont Blanc to last a lot longer than a Bic pen. If you buy a Nissan, you shouldn't expect it to last 100K without expensive repairs. If you want a car that lasts over 100K you might look into a Toyota instead.
As to CV joints, they will last as long as the boots hold the grease. I have over half a million miles and over 30 years on one set and they are good as new... but certain drive shafts actually have other failures that aren't CV related. I'd need to know what part of the axel failed to appropriately comment
.
I feel the word you were looking for was consumables.
I'd be very interested to hear what you think of the new Z.
It exists.
It sounds like Nissan is in a downward spiral of poor vehicles and poor support leading to poor sales, the poor sales leads to worse support and vehicles that miss the mark.
In all honesty this is a problem that has existed for 20 years and if the spiral continues they will disappear up their own freckles before too long.
That is a bit sad considering the potential of some of the vehicles they have produced.
Consumer Guarantees legislation in Oz and NZ protect you to the full extent of the law.
Extended Warranties are simply very shitty insurance policies, and you don't need 'em.
John, we valued your recent summary of the brands you would not buy in 2023. Today you have exposed what is behind some of the service failures: an irreversible drop in sales followed by cost cutting and short term thinking. Financial survival will have that knee-jerk reaction.
What other brands are rated "don't buy because they won't be here much longer"
Honda perhaps?
Confession: we still have a Saab, for the occasional picnic. It's a hobby just finding parts and keeping the old girl alive.
If you do want an extended warranty it's probably far smarter to take $2000 and put in a bank account and not spend it until you really need it for the car.
Quite.
Imagine living your life on other's goodwill
You'd be under a bridge, eating dog food and a better than average chance of being stabbed
Isuzu Australia can throw customers under the bus even better. My 2021 Dmax developed DPF problem after 45k and they refused warranty repair using stupid excuse of some "contamination " in the fuel tank after 4 weeks of intense looking for excuses. Instead of trying to help.
Yes - Isuzu Ute are terrible also.
nissan bent me over . poor CVT . on an otherwise good vehicle. i do my best to tell everyone about it whenever cars come up in a convo.
Yes mate - people who get screwed over generally turn into the world's best anti-ambassadors...
As "Lee" once said "Building a US$20k car and then selling it for US$13k is not a very difficult task (thanks to a massively undervalued Yen against an overvalued $US at the time). Today,
the object is regarded as just a large appliance, markets are shrinking and the shoe is on the other foot.
Unfortunately we don't have such consumer laws in "Murika".
My Forester with 310000kms and 20 yrs of country road abuse still has original CV joints and boots on all 4 axles! Piss poor effort Nissan.💩
I had great treatment from Nissan re a problem my car had when out of warranty. It involved finding a point where water was entering the car and when their own service team couldnt fix the problem they sent my car to a smash repair shop who managed to solve the problem at significant expense to Nissan and zero cost to me. Excellent customer service from my perspective.
Good to hear they don't throw everyone under the bus.
As Geoge Carling would have said, "...and service the account...whoever said 'caveat emptor' was probably bleeding from the rectum at the time".
Aftermarket Repco CV joints have a 100,000km warranty, so Nissan ones wearing out around 80k is not really acceptable.
JB Hi-Fi loves pushing extended warranties.
Harvey Norman is worse
@@ytlurker220 True. They genuinely believe they're offering you something worthwhile.
NIssan used to be really good technically a decade or so back. Now I asked a car serviceperson what was the worst car, mechanically, and they said "Surprised Nissan is still in business".
Qashqui (Dualis) & X-Trail "Comfy Soft Seats"
Never get stuck behind a Tiida driver, only bought by the extremely elderly or someone who can not drive a manual that needed a small car with airbags (years ago, but it still applies)...but it had comfy seats. (But you can get the idea that it's someone best avoided on the road)
CV's should only go when you've put a 4 inch lift on your Patrol...boots, maybe...
Why would anybody buy a Nissan in Australia? Has anybody taken note how their sales have plummeted over the last 10 years in Australia.
Consumers are buying elsewhere, there must a reason for this.
Mickey Rooney was married 8 Times JC. Your closing in on his record ......lololol
Jimbo bought the extended warranty, he should hold the dealer responsible.
Thanks John, just got raped by BMW Doncaster for $280 to investigate failed water hose on 7 yr old 80k km 330i and they diagnosed a failed water pump and bent me over to replace it and while fitting new water pump found the failed water hose. End result $1400 for a $30 hose. Dealers destroying a generally good brand like BMW.
You had the double whammy of BMW rubber parts having short lifes plus their exorbitant labor charges. I've had multiple Honda vehicles going on 12 years and nary a fuel pump or coolant pump or hose failure or gasket leak. Not a one. On BMW those are all 3 year items at best.
I lost my Ute with Nissan castle hills the manager name is David Petrone I lost $20,000 I asked for a blue slip which they agreed to do now my Ute won’t work
Nissan dropped the ball after they stopped developing the pulsar. That is one tough rig they made in the 90's and 00's.
I am a Ford man, forgive my weakness, but as a Mechanic whenever I am asked what car should someone buy I always direct them to Toyota. I have owned many Toyotas and serviced quite a few too. They just keep going well past their BB date and the engineering is simple enough to just work and be reliable and most of all cheap and easy to repair when required.
Nissan shit the bed with the D22 Navara onwards and never thought to improve upon their mistakes. Instead they doubled down and sold the D40 for way longer than they should have knowing the problems they are riddled with, eg chassis cracks, timing chains clatter due to shit oil passage design, fuel rail sensors that cost $1200, alternator clutch failures. Not to mention the shit design of the oil and fuel filter placement. Need I say more Mr Nissan???
I had a friend bought a 2nd hand Craptiva over a RAV 4 because the Craptiva looked better...12 months later it was a dead SUV and she got 25% of what she paid for it.
So in that contention have they progressed from Politicians to car manufacturers? or the reverse? Both appear to have the same ethos "What can we get away with"???
They're both champs in the Bullshit Olympics.
"Nissan Quashkai - Anyone that tells you to get one, FUCKING HATES you"
I get it John that you are pissed with Nissan,,, but their Z , a 400 HP, twin turbo V6 sports car is definitely not a hairdressers car, (that throwaway line appropriately referred to the 1978 Celia)
I really hope Nissan does the right thing here.
You are going assert your truthfulness on stack of fairy books? I’m confused.
It makes no difference to me. Stack of Bibles; stack of Playboys ... all the same. I'd generally prefer to swear on a stack of Playboys.
They're on to you.
This just in: rubber CV boots and bearing grease have infinite life - regardless of environmental, usage, and time factors - and therefore CV shafts are non-wearable.
Have you seen whether the boots had been torn by sticks or stones? Had the car been subjected to weather or water that would ingress the joints or damage the rubber, causing the grease to lose lubricity or leak out?
I'm sure Jimbo was up-front about everything the dealer told him about why they had deemed cause of the failure to not be a defect. despite the fact that the passages you read out made no mention of such.
Additionally, if YSL had to send the handbag off to a zipper expert who found there was no problem or that the zipper had been abused or damaged by the user, you'd better bet your fat arse they would charge you for the privilege.
Rubber CV joint boots most definitely have a finite lifespan. Rubber rots.
Fair Trading legislation also applies, IMHO.
What 'legislation'?
Prepare to transform…..from a Nissan owner to any other brands customer.
What is there to stop Jimbo from parking this crap Nissan in front of the said dealer and feature a huge sign outlining all the problems with this car? Every Tom, Dick and Harry will drive past and see this hilarious advertisment against Nissan and die of laughter at Nissan dealers in general. Nissans are junk yet people seem to keep buying junk...... go figure?
You made the bed in 2009 Nissan Australia. From the penthouse to the shi!house 😊