Really good outcome but the reporter missed a great opportunity to clarify the differences between service dogs and emotional support animals and the specifics that can be asked by businesses to clarify if the dog is a service animal. I think it was a good outcome but really leaves me (as a service dog handler) wanting more from the story. Even the business owner had questions about how to identify a service dog.
My youngest daughter has a service dog.. Her vest clearly says access required....there was one establishment who denied access.. they received a hefty fine..
I had my Guide Dog refused at a Restaurant and a mall too! Its frustrating when that happens and people who have improperly trained service dogs make it hard for people who have Guide dogs a Guide Dog would never bite anyone! I would never go back to that restaurant again ! Absolutely appalling !
@@chestnutbrown9340 This is a dumb comment. You don’t know that businesses actually do NOT have the right to refuse service based on race, creed, gender, disability, etc? Those are laws, it’s also a laws that businesses and can’t refuse entrance or service because of a service dog. You didn’t see where the reporter told the owner she broke the law??
People don’t have improperly trained service dogs. Liars claim their dogs are service dogs when they’re not. I have a dog and take him everywhere dogs are allowed - he’s incredibly well behaved and usually no one knows he’s around. But he’s not a service dog or even a support dog, he’s just a pet. People are constantly telling me how easy it is to get a fake certificate claiming he’s an emotional support animal - I refuse to lie though. What’s frustrating is that I notice the people who will lie about this are also the ones who can’t be bothered to train their dogs, then they bring their dogs into places and the dogs are disruptive and even dangerous. Those of us who won’t lie are conscientious people, who are also more likely to train our dogs not to be a pain in public.
I would like to see a system of identification that is unified across the nation so it's easy to determine the legitimate use of service dogs. I'm glad he reaches out to not only get help but to educate on the subject. Thank you for this story.
I agree!! We travel with my partners service animal and at times it is a headache due to the misinformation and lack of consistency across many establishments that we have to conduct day to day business with. Service industry seems to be lacking the most with consistency and acceptance. This gives myself and my partner (a Disabled Veteran) anxiety over how we will be treated and if we may be turned away. My partner never likes a confrontation but we stand up for what's right and explain the law. It isn't right that at times we feel that we are pushed to explain and share medical information about the disabilities of my partner.
@@catherinelittle9814 sorry man. I’m just a little frustrated. I just saw a lot of people using the wrong term. It is a guide dog, as it does guide him, but technically he’s a service dog for legal definitions.
I noticed that too. But it does hapoen with many Service dogs. Clients are very attached to these companions. One relative of mine works at Paws With A Cause in West Michigan. Their Veterinarian checks the dogs weights often n educates clients how to still spoil their companions. But not overfeed them. One trick? The Service dogs are trained,rewarded wifh raw green veans or unsalted,not buttered popcorn nibbles. 😉
Respect to the business owner. You can see it on her face she feels bad and was trying to run her business as she saw best for her customers. She took her lumps on TV for the world to see and apologized. 🙏
@@DaylightDisinfectant @Porkchawpsh and apple shash Enough of your useless, insane, "Conspiracy Theories". Stop vomiting, your psychobabble, and watching your lover A Jones of Infoburnouts, and tune your tin foil to Putin, for a better signal
@Ragnar Odinsson Wow thats like saying "1 out of 100.000 smokers makes it to 100." Its about the more reasonable course of action and thats to allow these people in. They have it difficult enough.
Holy crap! That poor dog is morbidly obese! The program needs to have someone come and properly care for the dog. This is abuse, especially for a working dog. This is so sad. The dog's poor joints.
@@Gypsygirl9 our dog used to be a fake because I was 8 by the time and didn't know service dog laws. I now do and we never bring our dog to a mom let friendly store.
You know what sad people who with special needs like me can't have a dog with me and I am so sad and this dog trained and my dog was was to like it had badges you had the proper stuff know it is working dogs so my dog passed 😢 and trying to pay for trained dogs or to train I will never be able to afford and health is worse so this not good for real people who need these dogs. So sorry this happened to you and the system is broken 💔 😢 😞
Isn't their a government program that can help you pay for a service dog? If not you really ought to start a Go Fund Me so others can help you pay for one. I will gladly donate! 🙏🏻♥️🙏🏻♥️🙏🏻♥️🙏🏻♥️🙏🏻♥️🙏🏻♥️🙏🏻
This guy has a legit well trained service dog. the system is designed to protect the world from poorly trained fake service dogs, and service dogs for ridiculous non-diseases. unfortunately it doesn’t work and there are so many fake service-dogs. so: I understand the restaurant’s owner EXCEPT IN THIS CASE THE GUY IS OBVIOUSLY BLIND AND IT IS A LEVIT SERVICE DOG your “special needs:” well depending what they are you may deserve and benefit from a service dog, but if your are , for-example “anxious” get any sweet dog for emotional support.. and do not pretend it is a service dog.
I was a flight attendant on a major airline for 10 years, during which we fought the battle of service vs support animals. Finally, the FAA established boundaries about what we would allow onboard. Emotional support animals are NOT covered by the ADA, and passengers who want/need them with them must pay for them and must keep them in carriers when onboard. It had become absolutely ridiculous and out of control and I, for one, am relieved to see the changes. I got pretty tired of being snapped at by somebody’s little dog sitting on their tray table, or cleaning up feces after the passenger left.
The people with Emotional support animals are ridiculous. The U.S. airlines was looking like a barnyard/zoo with miniature horses, turkeys, snakes, peacocks, etc. Their body waste ( along with human body waste) can corroded aircraft structures during a D check ( completely tearing down the aircraft for inspection). The only animals that should ride in the cabin are guide dogs for the blind, law enforcement and military service dogs. I'm glad that the FAA crack down on animals.
But on a flight takes over an hr so even ppl defecate. You can offer a newspaper or have a policy for owners to have enough potty supplies or have them potty before boarding
@@apolloniaaskew9487 To say that guide dogs should be the only disability service dog is ridiculous , people with hearing loss , autism , muscular dystrophy , epilepsy etc also use service dogs as far as emotional support dogs people with PTSD or numerous other mental health issues use service dogs .
@Ragnar Odinsson both Ada animals shouldn't be biting anyone. Then the blame falls on the owners not animals. Charge the owners fees or not pet any animal in woth them who's not well trained or true service animals
There needs to be a uniform ID. The problem is that you can buy harnesses and ID cards for your pet online. My wife was almost attacked by such a fake service dog boarding a plane because someone wanted the animal to ride in the main cabin for free. You can’t question the person about the disability, you can only ask whether you have an unspecified disability and is the dog equipped to handle the disability. Few people would fake being blind to get an animal in a bar, but many disabilities aren’t so obvious. It is a Catch-22.
this happened back in the 70'so. i had two friends who were blind. they both had service dogs. they went into a restaurant but were refused service. i happened to be there and i know the rules about service dogs so i raised a fuss. manager came out and they never had trouble after that. they got a free meal that day. server got yelled at.
As a person with a Service Dog I can honestly say I agree with the bar owner. I get so mad when I see those people with a peacock on an airplane or some other nonsense animal claim they are a "service animal". The ADA's specifically say a "Service Animal"is either a dog or a miniature horse. No other animals are considered "service animals" and the people who keep breaking this law should be arrested. As for people with untrained service DOGS those are pets. Unfortunately there is no set standard as to the necessary training needed to proclaim a pet as a service dog. A business owner can only ask the person with the dog to leave if the dog is out of control or acting in an aggressive manner.
@Ragnar Odinsson well stated by a person who is completely ignorant of the whole topic of discussion. Thank you for your input and opinion on whatever subject you were trying to articulate. Please look into how actual medical service dogs are trained and the costs associated with them and their behavior in public spaces. Once you have done that feel free to come back and join the actual conversation. Have a nice day 🐾🐾🐾
That is the most out of shape service dog I’ve ever seen. A 50,000$ service dog and you let him get obese like that. It’s a shame they refused him service they need to be shut down. Honestly I wouldn’t even mind regular dogs being let in as long as they are decently behaved. Dogs are the best ever people suck I much prefer dogs.
Yep, been here before! I was denied access with my service dog in a hospital’s cancer medical building literally the day after I brought him home after I spent three weeks at the organization learning how to work with him. They said he could not come because I was not the patient and was accompanying my moms to her appointment - and thag he was an infection risk (mind you, there were literally 30 children in the waiting room with parents who were allowed inside the treatment rooms which would pose an even greater infection risk to cancer patients). I reported it to the hospital’s third party committee who enforce ethics and laws (every hospital has one) and they handled it properly. The next day, I got denied at the dentist (a family friend) who said he was an infection risk. Service dogs are not allowed into surgical suites where surgeons scrub in and may not wear street clothes, as well as burn units. Procedure rooms, dentist offices, etc. must allow a service dog. It took a month before he finally cooperated. Many times thereafter, I’ve had issues with restaurants citing health codes and other nonsense that does not apply. I also was in an ER for 3 days and was getting admitted. I found out my bed on a cardiac floor was given to another patient because the charge nurse had problems with the service dog. She wanted a potty schedule, a family member to stay with me 24/7, among other demands. None of that is legal nor doable. I was like, “I’ve been at the ER alone for 3 days. The dog has bit had a single accident. He has obviously been taken out, and it’s up to me to decide when/how that’s going to happen. He doesn’t even go on a set schedule at home.” This went back and forth for hours. After insisting the hospital administrator get called at 10:30 PM, I was in a room on that very same floor by 1:30 PM. The charge nurse never even showed her face. She sent the ER nurses (who were utterly embarrassed and frustrated for me), and a nurse manager of my wing came to apologize for the “misunderstanding” the following morning. Btw, I was in the hospital with my service dog for 2.5 MONTHS thereafter. Everything went smoothly. I hired Wag dog walkers and took care of all his feeding, grooming, etc. (even right after a major lung biopsy with complications - I fed him 60 mins after the tube got dislodged and my lung collapsed, in fact, and had someone on deck to watch him in the waiting room during surgery). He was quiet, the door got closed (in fact, HE closed it himself when I asked him to) when I let him off leash to play a little, he put his toys away and left no mess, we kept a little sleeping bag for him off to the side when not in use, etc. He was shedding a lot though because Labs blow their coat when winter turns to spring, but the woman who cleaned my floor very kindly used to come in the morning and right before she left at night. And a couple of times, someone came at night to help. That was the only thing “unusual” anyone at the hospital did to help me because they didn’t want his fur landing into the halls and other rooms. I even offered to have the dog walkers to help sweep the fur, but the cleaning orderly told me she was happy to help me with that. So it was smooth sailing and that charge nurse probably got in huge trouble with the hospital administrator. It’s very difficult even when I literally carry a copy of the laws to show managers/owners, show a card from the organization where he was trained (which isn’t required by law because many people train their own service dogs without an organization), and show a tag I got from the NYC Dept of Health who issue a special optional service animal tag when requested, etc. By the way, always report access denials to The Department of Justice. Housing accessibility issues are covered under the Federal Housing Authority and should be reported too. If you are not allowed to enter a public facility where service dogs are allowed, report it. You may also be able to sue if it is warranted.
I work in MRI. and service dogs are not allowed in the MRI room. numerous reasons. There is no way to block the noise from their ears, and the leash etc. is not MRI safe. I do not see how they could be allowed in a surgery because of the sterile field. Plus if you are unconscious, why do they need to be there? The one thing you brought up about going to an appointment with your mother, I can see why healthcare workers would say it was not allowed because you were not the patient. Because literally, you were not the patient. I am seriously not trying to be ugly, but that is what we in healthcare are taught, but we are certainly not given the legal description, or you can be sure it would be followed, just as you gave in your example.
@Annies Shenanigans: Please read more carefully what the lady did with her service dog when she was in surgery&other test sites she knew her service dog couldn't go. Thank you.
@@anniesshenanigans3815 actually, you are incorrect about that. First off, dogs get MRI’s if necessary as part of their own medical care, as well as when they are participants in a variety of clinical studies that study canine behavior, biology, etc. When service dogs are accompanying a handler, they must legally be allowed into an MRI by federal, as well as most state and local laws. I don’t know who told you a service dog cannot go near an MRI machine, but nothing you said even makes sense. It is perfectly safe and logistically possible when there’s advanced planning, and the handler works with the radiology clinic/department to ensure things are done safely, smoothly, etc. As a handler, it’s my responsibility to be familiar with all federal and local laws and ensure that my rights are upheld as a disabled handler, as well as doing whatever is in both the dog’s best interest and mine. Service dogs are supposed to be separated from their handlers only in circumstances where it’s absolutely necessary - namely, those I mentioned above (note: I only mentioned medical circumstances where service dogs “may” not be allowed, as exceptions can be made. For instance, there have been cases where surgeons have worked with their hospital to ensure the service dog was present during surgery because they felt it was in the patient’s best interest, and in those cases, proper precautions were taken to ensure the dog was also cleaned and suited in proper sterile attire from head to toe like all humans in the surgical suite. The doctor may feel it’s beneficial to have an advanced warning when a medical episode is going to occur as dogs can alert 10-60 minutes before it happens and have the surgical team prepare to respond accordingly). Separations are rare because it affects the dogs’ training and causes the dogs undue stress. There have been circumstances where service dogs have been retired after such separations because they dog became fearful of getting separated again, or an incident occurred where the person watching the dog screwed something up or an incident occurred that messed up the dog’s ability to continue working anymore. Also, in most cases, it’s medically dangerous to separate the dog from the person, especially with dogs who perform medical alert tasks and warn the handler of an oncoming medical episode and/or respond to medical episodes. Some teams literally have never been separated for even a few moments until the dog retires. There are many reasons public access laws exist, but the above are the most important ones. Back to me, I have had many diagnostic tests and procedures in radiology with my service dog present. For X-rays, we usually pop a lead vest over him. When I have CT-scans or MRI’s, it depends on how the room is setup and how long the tests will be. In very tight rooms where there’s no space, the dog stays with the technicians in a down-stay for up to 30 mins, and I provide instructions so they’ll know how to recognize whether they need to bring the dog to me and stop the test if I’m having a medical episode that he needs to respond to. If it’s more than 30 mins, he must stay with me. Six weeks ago, I had to have 4 back to back MRI’s on the same day at an unfamiliar clinic. I worked with the clinic to ensure the dog would be clear to enter to room. I provided a letter from his vet to affirm that he doesn’t have metal implants or any other medical restrictions that would prevent him from being inside an MRI room with me. I provided a letter from the manufacturer of his microchip along with the technical spec sheet to prove his chip is MRI safe. I removed all of his collars, harness, etc. and used a long slip lead without any metal to he would be tethered to me. He was positioned in a down-stay as far back from the machine as possible. I brought aviation-grade hearing protection (not the consumer Mutt Muffs some people use at loud events) that is made specifically for dogs to protect his hearing from the noise. As long as it’s medically safe for the dog, is safe for all else, and logistically doable, service dogs must be allowed to be with the patient in a radiology diagnostic test. There is obviously no other reason to prohibit them. The only reason a service dog might have to be removed according to the law, like in any public space, is if the dog is not on a leash, is exhibiting unacceptable behavior that the handler is unable to control, and/or is damaging anything. You might want to better familiarize yourself with the laws where your job is concerned. Many clinicians and technicians are not versed in the laws and make a lot of assumptions. The ADA laws are very easy to find online on the Department of Justice website, as well as a very informative FAQ’s sheet that clarifies common questions. Most state and city/county laws are also posted online or can be gotten by contacting the Attorney General’s office, local info lines (ie: 311 in NYC), etc. If you wrongly deny a handler access if they must have their service dog with them, both the clinic/hospital and the individuals involved can get fined and even sued. I highly suggest that you have your office manager get someone who is versed in ADA laws for service dogs to train your entire staff. Please don’t act like you know everything about what’s allowed when you clearly don’t. I sincerely hope you’ll take my advice seriously.
@@anniesshenanigans3815 oh I also forgot to address the thing with my mom. It doesn’t matter who the patient is. My mom has a right to have a family member of friend present at her appointment. I happen to have a service dog. They legally cannot deny me access on the basis that I am not to patient. In lament’s terms, if a patient has a right to bring a family or friend, I have a right to be that support person even if I have a service dog. There are organizations that can connect your job (and yourself) to help you get trained in these laws. I would recommend reaching out to Assistance Dogs International, International Association of Assistance Dog Partners, My Assistance Dog Inc, which are nonprofits that can direct you to training courses, lectures, etc. for medical workplaces. Many can even earn you CEU’s. It’s not your fault that you’re misinformed about these laws, and I hope you’ll take what I’m saying to heart by advocate to have you and your staff properly trained by qualified educators who are versed in service dog laws and etiquette. Speak with your direct supervisor, HR, office manager, etc. They’ll teach you many important topics like proper etiquette and what to do or not do when you’re near a person with a service dog, how to recognize legit dogs from fakes, what you’re allowed to ask or not ask, how to handle problems, etc. Oh, and many of these seminars also bring demo dogs from organizations they partner with and /or a patient with their own service dog so you can get a better understanding of what these dogs do for people, how to behave around them, and ultimately get an opportunity to see how you would handle assisting patients with service dogs at your office. Educating yourself shows your dedication to all patients and your profession.
@@charleigh3275 thanks for commenting! I hope you saw my response to her. I can go on and on with this subject. I tried to summarize it as best I can and provide resources so she can ask her job to help her office get properly trained on this subject. I was taught well by the organization that trained and gave me my service dog in June 2017. They taught us everything we could possibly need to know to be successful handlers - not just laws, but various health topics, how to groom them ourselves (including nails/ears/anal glands, teeth, etc.), first aide including canine CPR and the Heimlich (he choked twice, and when I had to use the Heimlich one of those times, it saved my boy’s life), how to address their social needs, etc. They also taught us how to be good advocates and educators, which is why I took the time to share my experience about access denials. I never even had a dog before he came along, and now I can’t recall what life was like before he came into my life. He’s almost 7.5 years old. He’s my entire life. ♿️🐕🦺❤️🐾🥰
Yamato Steakhouse in Ocala pulled a stunt like this. I was there with my kids when a couple came in. She had a service dog. The manager told her she had to leave. My kids and I were leaving at this point and when I told him he was breaking the law & subject to fines he tried to say he didn't tell her to leave but that she had to wait for a table to be cleaned. My kids and I were the only ones there. It was disgusting.
People can be confused about this. Service dogs are 10s of thousands of dollars. Therapy and support animals are pets and don’t have federal protection and may be excluded.
This is actually not a true statement. A service dog is a dog of any breed that has been trained to complete a service or task for its owner. The owner must have a disability that requires the task. The task must make life better and without the task the owner would be disadvantaged, unable to provide that for themselves. This can include opening doors, helping to walk and remain balanced, alerting to blood sugar changes, alerting to a possible seizure, picking items up or retrieval of items, alerting to sounds that the hard of hearing may not hear ect. There is no amount of money placed on a service dog. They can be rescued or bought. They can be trained by ones self, a trainer, or an organization. I agree with what some comments are expressing, the service animal guidelines need to be better explained and outlined. Business owners and service animal owners are being given misinformation and some encounters are left to chance which is not fair at all!!!
Unfortunately I had to kick someone's support dog. I was in food co and that person's dog without warning lunged at me. At that time I had my work boots on, steel toe mind you. One good kick is all it took. People train your dogs. I support all service dogs.
I call bs on the owner's part. The dog was laying under the table, not on his lap or on a stool & has a sign right on his back basically saying he's a service dog. Emotional dogs should also be allowed in restaurants & need to be trained. People these days need to lighten up & cut the Karen crap off already!!
She didn't say that this particular dog was doing those things. She stated that others had. While true, it doesn't justify this man's treatment at the restaurant's hands.
I don’t buy it all that she didn’t or someone there did not recognize him as an actual service dog. He had all the recommended and required credentials and he even had a sign on the dog. So to me that’s pretty obvious
You want a service dog? In like 15 minutes online, you'll have one. It's a sham. While some people actually need a service dog, the majority of you people just need a damn security blanket. Where's the investigation of that?
Anyone who gets those supposed certificates online are being scammed. Education is what is needed for the whole community. I travel with disabilities and need my service dog to save my life. If everyone follows the rules it wouldn't be so hard.
I hope that restaurant gets not only sued by the man who was denied service, but also by the woman who was threatened with job termination over previously letting the man in. Hopefully, there is also a massive boycott of that business. I would never eat there.
There is a difference in a support animal and a service animal, but for some people the support animal is just as important. It is a fine line, and there are procedures/paper work to have both. If you just want to take your pet with you, you should find out what places will allow pets, and most of them have plenty of tables with umbrella's outside so you should be able to be comfortable.
@@DaylightDisinfectant @Porkchawpsh and apple shash Enough of your useless, insane, "Conspiracy Theories". Stop vomiting, your psychobabble, and watching your lover A Jones of Infoburnouts, and tune your tin foil to Putin, for a better signal
@@DaylightDisinfectant They aren't phony, though. While they don't legally have public access rights ESAs are very much valid and needed, for some people.
@@DaylightDisinfectant Lol. Screaming wrong isn't going to change anything, especially when you're the one that is wrong. 🤣 Read the FHA, ESAs are a type of assistance animal in the eyes of federal law. You're in denial.
There are people who truly need their support dogs/animal. Most people have to have a letter from a physician to get an animal certified and that's the law under ADA.
That owner is full of @#$. It’s very clear that in the last year there’s been lots of information about differentiating between “support” animals and service animals. Simply the card he showed should have settled any questions. She and her employees should have known.
I have to agree the service dog is terribly overweight is it getting the care it’s supposed to even though it belongs to a person who is disabled who can’t see it’s that person’s responsibility to be sure that animal is exercised and cared for properly
Good job for the location's owner. She did the right thing, she faced the fire, recognized she made a mistake, and apologized. Even if the dog owner doesn't accept her apology, she gave valid reasons as to why she made the mistake. Again, good job restaurant owner!
@@SuperFkv @Porkchawpsh and apple shash Enough of your useless, insane, "Conspiracy Theories". Stop vomiting, your psychobabble, and watching your lover A Jones of Infoburnouts, and tune your tin foil to Putin, for a better signal
People with service dogs have a federally protected right to have the dog with them in the restaurant. No one else has a protected anything to be there free from dogs. That means that anyone who doesn't like it can ask to be seated elsewhere, or leave the restaurant. But the dog is permitted.
Yep. Service dogs are allowed anywhere and everywhere!! Thanks to the reporter for covering this story. More people especially business own need to read and understand that its a major crime to refuse service to anyone with a service animal!!!!! We saw a woman just yesterday with a service dog at our local Wal-Mart. A couple of the employees gave the dog a dirty look. We told them that the dog is protected by the U.S Cont. And has more rights the President of the U.S.
The owner is probably mortified because she know the restaurant looked very cruel on the news. When they kicked him out. They didn't expect the news team to show up!
I've worked in the bar/restaurant community in Florida for 30 years. I've had plenty of ignorant, a-hole bosses but NONE of them ever denied entry to someone with a service dog. That opens up a brand-new classification of ignorance. How can you own a business anywhere without knowing the most basic of laws?? It's not difficult AT ALL to recognize what's legitimate. Service dogs are clearly marked and have papers, period. And a dog can't "almost" bite someone. Either they do, or they don't. A service dog is meticulously, expensively trained. I do have to give the woman props for publicly apologizing though. Many people don't and it's refreshing to see. Incidentally, to declare your dog a "support dog" all you need is a doctor's note. Careful, there are a lot of scams out there for legitimizing your dog as a support dog -- don't fall for them. Legally (for a landlord, job, taxi, etc) you only need a doctor's note. After that when it comes to properties that are considered unnecessary, such as entertainment (i.e. restaurant or movie theater) I believe the last word comes down to individual businesses' policies. But I could be wrong about that part. All that being said, if it were up to me I'd allow dogs everywhere and be more stringent about the people I let in. And Shannon I LOVE the blue and white geo dress. Gorgeous! Thanks for covering this.
In Florida places of business must allow customers with service dogs by law. Technically, even if the dog doesn't have a service tag, employees can't even question the customer. This applies to support dogs too.
not true. Support animals are not allowed, but the business can allow if they want. The problem is that you are not allowed to ask for the dogs papers, so many just claim it is a service dog. And if you do not know the correct questions to ask, you basically have to let it go.
@@anniesshenanigans3815 The Americans with Disabilities Act requires public accomodations (like restaurants) must allow service dogs. They may ask if it is a service dog and what tasks it is trained to do. (So my previous comment stands corrected) They may not ask the person about their disability nor can the ask for documentation. If the dog is not supervised well they will be asked to leave for the safety of the other customers.
I am afraid of dogs and cats and I would order food to go if I see a dog or cat in the establishment. And I don't have nothing against service animals but I do think some animals should not be allowed in eateries
I am allergic. And when we have had those dogs in where I worked, I told the boss they could take care of them. I have nothing against them, but an allergy trumps it.
BOYCOTT THE BAR. BAR SHOULD BE FINED FOR REFUSING SERVICE TO THE GENTLEMAN & HIS SERVICE DOG. IT'S THE LAW THE OWNER SHOULD KNOW THAT. OWNER READ THE RULES & REGULATIONS. SHAME ON YOU.
Canine Companions provides free, fully trained service dogs to those with disabilities who qualify. If you know anyone in need, including veterans with PTSD, please let them know about this amazing organization! They can be found online, been around 40+ years.
Hello dog allergy. Let me introduce myself: Kleenex. Dog allergies are not serious. If they were, you could not go out in public because dog owners carry allergens on their clothes. So even if a dog was not there, pet owners would set off allergies that were serious enough to makes Service Dogs a problem. So blow your nose, and stop whining.
😭This is atrocious! That restaurant owner is disgusting! 😡 He doesn’t even need proof or paperwork. The dog is what he says it is! The town should boycott her azz! Without customers there is mo business. If someone respectfully comes into a business to spend their money, they need to be treated with respect.
Go after those who discriminate. Keep doing your great job. What a disgrace of a business. Public boycot this business hopefully put them out of business.
My service dog was asked to leave the VA medical center, the actual ppl who helped me get her. While other pets are ok... I have been asked to leave several businesses because of her. Nothings ever been done after getting ahold of the ppl that supposedly care.
The va won't let you have an esa at va housing but federal law makes my landlord take my dog that violates their insurance and wave my pet fees. Ridiculous
First of all- yea that may be a real service dog but if it's a guide dog it needs to lose weight and should never have gotten that large anyway? Service dogs need to be healthy and that dog is probably suffering trying to work with all that weight, especially the joints. And an I.D. card? even if it's given by a trainer (we got one from our trainer but we do not use it since it doesn't count) an id doesn't count for anything. The fact they didn't even mention that?? It's in the law that I.D. cards don't prove it's a service dog. Also most blind people who have a service dog don't need a cane at the same time their dog is guiding them. It just seems very strange to me and i wouldn't blame the business owner for thinking it was an ESA since that dog is so over weight.
@@lefish5277 most service dogs have frequent vet check ups to make sure they are in good health. Even if the handler is blind, the vets aren’t and if proper health care for the dog is being done then they would have seen the obesity of the dog. It doesn’t matter if you are blind or not. You can still feel how large a dog is.
He can play fetch with the dog, he can adjust the food amount to the activity level, and he can play tug of war. This is just the simple stuff he can do while just sitting down, you don’t have to be up and moving to play tug or throw a toy and it definitely isn’t hard to adjust food amount. Allowing your animal to go obese is abuse for many reason, one this is a working dog and his job already puts stress on his joints, and the dog being overweight will only make this worse, the dog’s lifespan can be shortened immensely by being overweight and he won’t be able to work for as long as he could if he were a healthy weight, and being overweight causes a lot of heart problems, which again isn’t good for a working dog. Service dogs should never be overweight
They can only ask two questions. 1 is that a service dog and 2 what are the tasks or services it’s trained to perform. The fact he flashed a certification card is bad. It makes it harder for those who don’t have those cards gain access with service dogs also. Because those are prohibited under the Americans with Disabilities Act.
Not true at all. Many training organizations require handlers to carry ID. Especially guide dog orgs. Do they have to show it? No, but they can if they wish. They are not prohibited to HAVE, they are prohibited for the business to require it for access. I agree with you that it makes it difficult for other handlers, but he did nothing legally wrong.
@@shakeyj4523 their actually told NOT to flash. Since the organization knows that it makes it impossible for owner trained teams who DONT have ID cards. Like me, I’ve had people illegally ask for ID’s because of that.
@@sd.lulu.multipurpose5306 Not true. Many organizations require it to be displayed, or they leave it up to the handler. MANY owner trainers carry cards very similar to that. It just has the ADA laws on it after all. I sometimes carry brochures and give it to them when they ask for ID. Again, it is illegal to ASK for ID, not to carry it or the ADA laws on a card.
I stopped purchasing food at an open deli because of a service dog. The service dog had been outside in the rain. When the owner of the service dog entered the open deli, the service dog began to shake the water from its fur. The water from the service dog went all over the food in the open deli. I was disgusted by the unsanitary conditions at the open deli after this incident.
What a pretty huge doggy 👍❤️I love this guy he said why would I be wearing a hat indoors . When males today never removes their hats indoors especially when sitting down to eat .
We have a support dog for my daughter. She's a German Shepherd and she is as trained almost as well as a disabilities dog. I've made sure of this. Our dog does the same thing, ignores everything and goes right under the table to lay down.
@Tiny Princess actually, most of what I said were ??questions so you stop being rediculious..our local stores allow support dogs,or at least some do..ANY pet around other people should be trained to behave...I didn't start insulting you my dear ,thus by your attack we can assume you're vile! Like a mean dog possibly?? An opinion or comment made gets harassment from you...Maybe you're the store owner or relative? Either way,you're surely no "princess "...g'night..
If you ain’t blind, leave your dog at home, by the way if you need an animal more than a human companionship, you might need therapy. Not malicious good luck
But would she still be sorry if he didn't notify the new station? He presented the I.D. card. They knew exactly what they were doing when they asked him to leave, they just didn't expect he would report them and everyone would find out about it.
And I completely understand that I have a service animal and frankly I'm really getting tired of people bringing their pets into the store and saying that their service dogs or emotional support animals My service animal has been attacked a total of 4 times And it has a serious effect on her. There are some stores that are afraid to even say anything to people afraid of getting sued Service animals and their handlers Behave in a certain mannerIf you question that a dog is a service animal you're allowed to ask basic questionsAnd even then if the animal and the handler are misbehaving in some way you have the right to leave Anyway I am bothered by people taking advantage of this wonderful law that we have it really is a privilege
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
Guide dogs are well trained. That should clue someone that it's doing its job.
common sense isn't very common these days..i hope he sues them
The restaurant owner through her staff under the bus by blaming them. I don't believe her story.
Thank you, Shannon - for the sidewalk, too!
You do fantastic work!
Really good outcome but the reporter missed a great opportunity to clarify the differences between service dogs and emotional support animals and the specifics that can be asked by businesses to clarify if the dog is a service animal. I think it was a good outcome but really leaves me (as a service dog handler) wanting more from the story. Even the business owner had questions about how to identify a service dog.
My youngest daughter has a service dog.. Her vest clearly says access required....there was one establishment who denied access.. they received a hefty fine..
The Sheriff of Pasco County needs to go there in person and educate the owner.
Sure, I’m sure he doesn’t have any murderers or rapists, or drug dealers to deal with. Get real!
Somebody needs to educate the owner how unhealthy Niko is.
Sherriff Grady Judd??
@@anniesshenanigans3815 I think he’s the Polk County Sheriff.
@@anniesshenanigans3815 The sheriff of Pasco County is Chris Nocco, and he’s a very good sheriff IMHO.
I had my Guide Dog refused at
a Restaurant and a mall too! Its frustrating when that happens and people who have improperly trained service dogs make it hard for people who have Guide dogs
a Guide Dog would never bite anyone!
I would never go back to that restaurant again ! Absolutely appalling !
How do you read this ?
A business has the right to refuse service. Like it or not. 🤷🏾♀️
@@CedarSproutHomestead I'm guessing there is an app that reads aloud to sight impaired. And a device to convert braille to text. Just guessing.
@@chestnutbrown9340 This is a dumb comment. You don’t know that businesses actually do NOT have the right to refuse service based on race, creed, gender, disability, etc?
Those are laws, it’s also a laws that businesses and can’t refuse entrance or service because of a service dog. You didn’t see where the reporter told the owner she broke the law??
People don’t have improperly trained service dogs. Liars claim their dogs are service dogs when they’re not. I have a dog and take him everywhere dogs are allowed - he’s incredibly well behaved and usually no one knows he’s around. But he’s not a service dog or even a support dog, he’s just a pet. People are constantly telling me how easy it is to get a fake certificate claiming he’s an emotional support animal - I refuse to lie though.
What’s frustrating is that I notice the people who will lie about this are also the ones who can’t be bothered to train their dogs, then they bring their dogs into places and the dogs are disruptive and even dangerous. Those of us who won’t lie are conscientious people, who are also more likely to train our dogs not to be a pain in public.
It's nice when they take accountability even if it's not accepted 👍
I would like to see a system of identification that is unified across the nation so it's easy to determine the legitimate use of service dogs. I'm glad he reaches out to not only get help but to educate on the subject. Thank you for this story.
I agree!! We travel with my partners service animal and at times it is a headache due to the misinformation and lack of consistency across many establishments that we have to conduct day to day business with. Service industry seems to be lacking the most with consistency and acceptance. This gives myself and my partner (a Disabled Veteran) anxiety over how we will be treated and if we may be turned away. My partner never likes a confrontation but we stand up for what's right and explain the law. It isn't right that at times we feel that we are pushed to explain and share medical information about the disabilities of my partner.
@@candaceismyname5131 I'll bet you LOVED Jergens lotion, for all those times with Rosie Palm, and her 4 Sisters,,,LOL
It’s not a guide dog it’s a service dog.
@@kyle1717 thank you I corrected it.
@@catherinelittle9814 sorry man. I’m just a little frustrated. I just saw a lot of people using the wrong term. It is a guide dog, as it does guide him, but technically he’s a service dog for legal definitions.
Help the business owner to understand there's a cost for violating the disability act. Bump that Lady, and that LIE. Pay the piper lady.
Ada fine is like $50000
That is criminal ..letting that dog get so overweight.😲😢
Someone needs to give him a measuring cup for the dog food...seriously. The expensive service dog will live a LOT longer.
I noticed that too. But it does hapoen with many Service dogs. Clients are very attached to these companions. One relative of mine works at Paws With A Cause in West Michigan. Their Veterinarian checks the dogs weights often n educates clients how to still spoil their companions. But not overfeed them. One trick? The Service dogs are trained,rewarded wifh raw green veans or unsalted,not buttered popcorn nibbles. 😉
the dog will also be able to be of service for longer
Glad I wasn't the only one noticing it. I mean he does his job well, just needs to loose some weight
Everyone in that restaurant should have gotten up and walked out.
Yep
No they shouldn't have. Why stay where you're not wanted? Go elsewhere.
Respect to the business owner. You can see it on her face she feels bad and was trying to run her business as she saw best for her customers. She took her lumps on TV for the world to see and apologized. 🙏
I can understand why it happened, but it shouldn't have happened the way it did.
That should be approved. Service dogs should be allowed
@@DaylightDisinfectant
@Porkchawpsh and apple shash Enough of your useless, insane, "Conspiracy Theories". Stop vomiting, your psychobabble, and watching your lover A Jones of Infoburnouts, and tune your tin foil to Putin, for a better signal
@@DaylightDisinfectant I'll bet you LOVED Jergens lotion, for all those times with Rosie Palm, and her 4 Sisters,,,LOL
Sadly, This is happening Accross the Nation and People are just going to get More Uncaring , Which is Sad
It's NOT uncaring! I don't want the smell of a dog in my nostrils while eating! It's as simple as that!
@@rickimhotep1236 I agree with you, and I'm allergic to dogs
@@rickimhotep1236 Too fucking bad because service dogs are allowed everywhere in public. Get over it.
@Ragnar Odinsson I like how you completely ignore that service dogs dont do a single one of those things you mentioned. Use your brain, please. Thx.
@Ragnar Odinsson Wow thats like saying "1 out of 100.000 smokers makes it to 100." Its about the more reasonable course of action and thats to allow these people in. They have it difficult enough.
Nikko is pretty awesome that he counted 25-30 people in the parking lot
🤔 How'd he do that?
@@maandren HIS STEP SON WAS WITH HIM
You can estimate based on voices and volume but I would bet it was the person who was with him (who was driving and therefore sighted).
When people are blind their other senses become stronger(hearing). Also, his son was with him.
@@maandren when you’re blind you’re not always totally blind. With Stargardts Disease for example you still have peripheral vision.
Holy crap! That poor dog is morbidly obese! The program needs to have someone come and properly care for the dog. This is abuse, especially for a working dog. This is so sad. The dog's poor joints.
Yes I noticed that too.
The comment I was looking for. That dog can barely move. He will live a much longer and happier work life if they get some weight off him
Dude...take 50 pounds off Niko before his heart gives out!
Stop feeding that pup too much
That owner is right though. People who have fake service dogs do mess it up.
I worked with a guy who got his dog a vest and card off of Amazon
@@TheMactone yeh..i know lots of people doing that. Weird. I love my dogs but have no need to take them shopping. Lol
I bought a service dog vest and wear it myself. Woof.
@@Gypsygirl9 our dog used to be a fake because I was 8 by the time and didn't know service dog laws. I now do and we never bring our dog to a mom let friendly store.
That’s not a reason to violate federal law. Part of being a business owner in America means you have follow the laws.
Ohmygosh poor pooch is severely overweight.
The law doesn't even require that certification card, btw.
I am so glad this reporter took this story.
You know what sad people who with special needs like me can't have a dog with me and I am so sad and this dog trained and my dog was was to like it had badges you had the proper stuff know it is working dogs so my dog passed 😢 and trying to pay for trained dogs or to train I will never be able to afford and health is worse so this not good for real people who need these dogs. So sorry this happened to you and the system is broken 💔 😢 😞
Isn't their a government program that can help you pay for a service dog? If not you really ought to start a Go Fund Me so others can help you pay for one. I will gladly donate! 🙏🏻♥️🙏🏻♥️🙏🏻♥️🙏🏻♥️🙏🏻♥️🙏🏻♥️🙏🏻
This guy has a legit well trained service dog.
the system is designed to protect the world from poorly trained fake service dogs, and service dogs for ridiculous non-diseases. unfortunately it doesn’t work and there are so many fake service-dogs.
so: I
understand the restaurant’s owner EXCEPT IN THIS CASE THE GUY IS OBVIOUSLY BLIND AND IT IS A LEVIT SERVICE DOG your “special needs:” well depending what they are you may deserve and benefit from a service dog, but if your are , for-example “anxious” get any sweet dog for emotional support.. and do not pretend it is a service dog.
I was a flight attendant on a major airline for 10 years, during which we fought the battle of service vs support animals. Finally, the FAA established boundaries about what we would allow onboard. Emotional support animals are NOT covered by the ADA, and passengers who want/need them with them must pay for them and must keep them in carriers when onboard. It had become absolutely ridiculous and out of control and I, for one, am relieved to see the changes. I got pretty tired of being snapped at by somebody’s little dog sitting on their tray table, or cleaning up feces after the passenger left.
The people with Emotional support animals are ridiculous. The U.S. airlines was looking like a barnyard/zoo with miniature horses, turkeys, snakes, peacocks, etc. Their body waste ( along with human body waste) can corroded aircraft structures during a D check ( completely tearing down the aircraft for inspection). The only animals that should ride in the cabin are guide dogs for the blind, law enforcement and military service dogs. I'm glad that the FAA crack down on animals.
Not difficult to allow them as long as well documented. You would benefit more than not having enough flyers. Good vs bad. Your choice. Simple!
But on a flight takes over an hr so even ppl defecate. You can offer a newspaper or have a policy for owners to have enough potty supplies or have them potty before boarding
@@apolloniaaskew9487 To say that guide dogs should be the only disability service dog is ridiculous , people with hearing loss , autism , muscular dystrophy , epilepsy etc also use service dogs as far as emotional support dogs people with PTSD or numerous other mental health issues use service dogs .
@Ragnar Odinsson both Ada animals shouldn't be biting anyone. Then the blame falls on the owners not animals. Charge the owners fees or not pet any animal in woth them who's not well trained or true service animals
There needs to be a uniform ID. The problem is that you can buy harnesses and ID cards for your pet online. My wife was almost attacked by such a fake service dog boarding a plane because someone wanted the animal to ride in the main cabin for free. You can’t question the person about the disability, you can only ask whether you have an unspecified disability and is the dog equipped to handle the disability. Few people would fake being blind to get an animal in a bar, but many disabilities aren’t so obvious. It is a Catch-22.
Thank you for this channel. So refreshing
this happened back in the 70'so. i had two friends who were blind. they both had service dogs. they went into a restaurant but were refused service. i happened to be there and i know the rules about service dogs so i raised a fuss. manager came out and they never had trouble after that. they got a free meal that day. server got yelled at.
As a person with a Service Dog I can honestly say I agree with the bar owner. I get so mad when I see those people with a peacock on an airplane or some other nonsense animal claim they are a "service animal". The ADA's specifically say a "Service Animal"is either a dog or a miniature horse. No other animals are considered "service animals" and the people who keep breaking this law should be arrested. As for people with untrained service DOGS those are pets. Unfortunately there is no set standard as to the necessary training needed to proclaim a pet as a service dog. A business owner can only ask the person with the dog to leave if the dog is out of control or acting in an aggressive manner.
@Ragnar Odinsson well stated by a person who is completely ignorant of the whole topic of discussion. Thank you for your input and opinion on whatever subject you were trying to articulate. Please look into how actual medical service dogs are trained and the costs associated with them and their behavior in public spaces. Once you have done that feel free to come back and join the actual conversation. Have a nice day 🐾🐾🐾
@@bucknaykid5821 butthurt much?
@Ragnar Odinsson you must've fell into the wrong conversation.
You saw a peacock on a plane ?
@@Cgh432 yup and the airline let them on with it rather than telling them to go to mental health counseling or an asylum
This bar owner is lying through her teeth and giving excuses.
That is the most out of shape service dog I’ve ever seen. A 50,000$ service dog and you let him get obese like that. It’s a shame they refused him service they need to be shut down. Honestly I wouldn’t even mind regular dogs being let in as long as they are decently behaved. Dogs are the best ever people suck I much prefer dogs.
Dogs are BETTER than people. In pretty much EVERY way.
I 100% agree!!
Yep, been here before! I was denied access with my service dog in a hospital’s cancer medical building literally the day after I brought him home after I spent three weeks at the organization learning how to work with him. They said he could not come because I was not the patient and was accompanying my moms to her appointment - and thag he was an infection risk (mind you, there were literally 30 children in the waiting room with parents who were allowed inside the treatment rooms which would pose an even greater infection risk to cancer patients). I reported it to the hospital’s third party committee who enforce ethics and laws (every hospital has one) and they handled it properly.
The next day, I got denied at the dentist (a family friend) who said he was an infection risk. Service dogs are not allowed into surgical suites where surgeons scrub in and may not wear street clothes, as well as burn units. Procedure rooms, dentist offices, etc. must allow a service dog. It took a month before he finally cooperated.
Many times thereafter, I’ve had issues with restaurants citing health codes and other nonsense that does not apply.
I also was in an ER for 3 days and was getting admitted. I found out my bed on a cardiac floor was given to another patient because the charge nurse had problems with the service dog. She wanted a potty schedule, a family member to stay with me 24/7, among other demands. None of that is legal nor doable. I was like, “I’ve been at the ER alone for 3 days. The dog has bit had a single accident. He has obviously been taken out, and it’s up to me to decide when/how that’s going to happen. He doesn’t even go on a set schedule at home.” This went back and forth for hours. After insisting the hospital administrator get called at 10:30 PM, I was in a room on that very same floor by 1:30 PM. The charge nurse never even showed her face. She sent the ER nurses (who were utterly embarrassed and frustrated for me), and a nurse manager of my wing came to apologize for the “misunderstanding” the following morning. Btw, I was in the hospital with my service dog for 2.5 MONTHS thereafter. Everything went smoothly. I hired Wag dog walkers and took care of all his feeding, grooming, etc. (even right after a major lung biopsy with complications - I fed him 60 mins after the tube got dislodged and my lung collapsed, in fact, and had someone on deck to watch him in the waiting room during surgery). He was quiet, the door got closed (in fact, HE closed it himself when I asked him to) when I let him off leash to play a little, he put his toys away and left no mess, we kept a little sleeping bag for him off to the side when not in use, etc. He was shedding a lot though because Labs blow their coat when winter turns to spring, but the woman who cleaned my floor very kindly used to come in the morning and right before she left at night. And a couple of times, someone came at night to help. That was the only thing “unusual” anyone at the hospital did to help me because they didn’t want his fur landing into the halls and other rooms. I even offered to have the dog walkers to help sweep the fur, but the cleaning orderly told me she was happy to help me with that. So it was smooth sailing and that charge nurse probably got in huge trouble with the hospital administrator.
It’s very difficult even when I literally carry a copy of the laws to show managers/owners, show a card from the organization where he was trained (which isn’t required by law because many people train their own service dogs without an organization), and show a tag I got from the NYC Dept of Health who issue a special optional service animal tag when requested, etc.
By the way, always report access denials to The Department of Justice. Housing accessibility issues are covered under the Federal Housing Authority and should be reported too. If you are not allowed to enter a public facility where service dogs are allowed, report it. You may also be able to sue if it is warranted.
I work in MRI. and service dogs are not allowed in the MRI room. numerous reasons. There is no way to block the noise from their ears, and the leash etc. is not MRI safe. I do not see how they could be allowed in a surgery because of the sterile field. Plus if you are unconscious, why do they need to be there? The one thing you brought up about going to an appointment with your mother, I can see why healthcare workers would say it was not allowed because you were not the patient. Because literally, you were not the patient. I am seriously not trying to be ugly, but that is what we in healthcare are taught, but we are certainly not given the legal description, or you can be sure it would be followed, just as you gave in your example.
@Annies Shenanigans: Please read more carefully what the lady did with her service dog when she was in surgery&other test sites she knew her service dog couldn't go. Thank you.
@@anniesshenanigans3815 actually, you are incorrect about that. First off, dogs get MRI’s if necessary as part of their own medical care, as well as when they are participants in a variety of clinical studies that study canine behavior, biology, etc.
When service dogs are accompanying a handler, they must legally be allowed into an MRI by federal, as well as most state and local laws.
I don’t know who told you a service dog cannot go near an MRI machine, but nothing you said even makes sense. It is perfectly safe and logistically possible when there’s advanced planning, and the handler works with the radiology clinic/department to ensure things are done safely, smoothly, etc. As a handler, it’s my responsibility to be familiar with all federal and local laws and ensure that my rights are upheld as a disabled handler, as well as doing whatever is in both the dog’s best interest and mine. Service dogs are supposed to be separated from their handlers only in circumstances where it’s absolutely necessary - namely, those I mentioned above (note: I only mentioned medical circumstances where service dogs “may” not be allowed, as exceptions can be made. For instance, there have been cases where surgeons have worked with their hospital to ensure the service dog was present during surgery because they felt it was in the patient’s best interest, and in those cases, proper precautions were taken to ensure the dog was also cleaned and suited in proper sterile attire from head to toe like all humans in the surgical suite. The doctor may feel it’s beneficial to have an advanced warning when a medical episode is going to occur as dogs can alert 10-60 minutes before it happens and have the surgical team prepare to respond accordingly). Separations are rare because it affects the dogs’ training and causes the dogs undue stress. There have been circumstances where service dogs have been retired after such separations because they dog became fearful of getting separated again, or an incident occurred where the person watching the dog screwed something up or an incident occurred that messed up the dog’s ability to continue working anymore. Also, in most cases, it’s medically dangerous to separate the dog from the person, especially with dogs who perform medical alert tasks and warn the handler of an oncoming medical episode and/or respond to medical episodes. Some teams literally have never been separated for even a few moments until the dog retires. There are many reasons public access laws exist, but the above are the most important ones.
Back to me, I have had many diagnostic tests and procedures in radiology with my service dog present. For X-rays, we usually pop a lead vest over him. When I have CT-scans or MRI’s, it depends on how the room is setup and how long the tests will be. In very tight rooms where there’s no space, the dog stays with the technicians in a down-stay for up to 30 mins, and I provide instructions so they’ll know how to recognize whether they need to bring the dog to me and stop the test if I’m having a medical episode that he needs to respond to. If it’s more than 30 mins, he must stay with me. Six weeks ago, I had to have 4 back to back MRI’s on the same day at an unfamiliar clinic. I worked with the clinic to ensure the dog would be clear to enter to room. I provided a letter from his vet to affirm that he doesn’t have metal implants or any other medical restrictions that would prevent him from being inside an MRI room with me. I provided a letter from the manufacturer of his microchip along with the technical spec sheet to prove his chip is MRI safe. I removed all of his collars, harness, etc. and used a long slip lead without any metal to he would be tethered to me. He was positioned in a down-stay as far back from the machine as possible. I brought aviation-grade hearing protection (not the consumer Mutt Muffs some people use at loud events) that is made specifically for dogs to protect his hearing from the noise.
As long as it’s medically safe for the dog, is safe for all else, and logistically doable, service dogs must be allowed to be with the patient in a radiology diagnostic test. There is obviously no other reason to prohibit them. The only reason a service dog might have to be removed according to the law, like in any public space, is if the dog is not on a leash, is exhibiting unacceptable behavior that the handler is unable to control, and/or is damaging anything. You might want to better familiarize yourself with the laws where your job is concerned. Many clinicians and technicians are not versed in the laws and make a lot of assumptions. The ADA laws are very easy to find online on the Department of Justice website, as well as a very informative FAQ’s sheet that clarifies common questions. Most state and city/county laws are also posted online or can be gotten by contacting the Attorney General’s office, local info lines (ie: 311 in NYC), etc. If you wrongly deny a handler access if they must have their service dog with them, both the clinic/hospital and the individuals involved can get fined and even sued. I highly suggest that you have your office manager get someone who is versed in ADA laws for service dogs to train your entire staff. Please don’t act like you know everything about what’s allowed when you clearly don’t. I sincerely hope you’ll take my advice seriously.
@@anniesshenanigans3815 oh I also forgot to address the thing with my mom. It doesn’t matter who the patient is. My mom has a right to have a family member of friend present at her appointment. I happen to have a service dog. They legally cannot deny me access on the basis that I am not to patient. In lament’s terms, if a patient has a right to bring a family or friend, I have a right to be that support person even if I have a service dog.
There are organizations that can connect your job (and yourself) to help you get trained in these laws. I would recommend reaching out to Assistance Dogs International, International Association of Assistance Dog Partners, My Assistance Dog Inc, which are nonprofits that can direct you to training courses, lectures, etc. for medical workplaces. Many can even earn you CEU’s.
It’s not your fault that you’re misinformed about these laws, and I hope you’ll take what I’m saying to heart by advocate to have you and your staff properly trained by qualified educators who are versed in service dog laws and etiquette. Speak with your direct supervisor, HR, office manager, etc. They’ll teach you many important topics like proper etiquette and what to do or not do when you’re near a person with a service dog, how to recognize legit dogs from fakes, what you’re allowed to ask or not ask, how to handle problems, etc.
Oh, and many of these seminars also bring demo dogs from organizations they partner with and /or a patient with their own service dog so you can get a better understanding of what these dogs do for people, how to behave around them, and ultimately get an opportunity to see how you would handle assisting patients with service dogs at your office.
Educating yourself shows your dedication to all patients and your profession.
@@charleigh3275 thanks for commenting! I hope you saw my response to her. I can go on and on with this subject. I tried to summarize it as best I can and provide resources so she can ask her job to help her office get properly trained on this subject.
I was taught well by the organization that trained and gave me my service dog in June 2017. They taught us everything we could possibly need to know to be successful handlers - not just laws, but various health topics, how to groom them ourselves (including nails/ears/anal glands, teeth, etc.), first aide including canine CPR and the Heimlich (he choked twice, and when I had to use the Heimlich one of those times, it saved my boy’s life), how to address their social needs, etc. They also taught us how to be good advocates and educators, which is why I took the time to share my experience about access denials.
I never even had a dog before he came along, and now I can’t recall what life was like before he came into my life. He’s almost 7.5 years old. He’s my entire life.
♿️🐕🦺❤️🐾🥰
Yamato Steakhouse in Ocala pulled a stunt like this. I was there with my kids when a couple came in. She had a service dog. The manager told her she had to leave. My kids and I were leaving at this point and when I told him he was breaking the law & subject to fines he tried to say he didn't tell her to leave but that she had to wait for a table to be cleaned. My kids and I were the only ones there.
It was disgusting.
The food was disgusting?
I dont care if its a service dog or just someones pet. Any fluffy chubby cuteness has my complete approval.
AMEN!!
But you probably don't own a food/beverage establishment and I can see not allowing just any pet in.
Fat dogs aren't cute.
He’s morbidly obese. Very unhealthy. Man cant see how much the dog is eating
@@didntdoit7938 That's why schedule feeding and feeding using a measuring cup is useful. There's no excuse for fat dogs, blind or not.
People can be confused about this. Service dogs are 10s of thousands of dollars. Therapy and support animals are pets and don’t have federal protection and may be excluded.
Wrong Craig. Educate yourself.
This is actually not a true statement. A service dog is a dog of any breed that has been trained to complete a service or task for its owner. The owner must have a disability that requires the task. The task must make life better and without the task the owner would be disadvantaged, unable to provide that for themselves. This can include opening doors, helping to walk and remain balanced, alerting to blood sugar changes, alerting to a possible seizure, picking items up or retrieval of items, alerting to sounds that the hard of hearing may not hear ect. There is no amount of money placed on a service dog. They can be rescued or bought. They can be trained by ones self, a trainer, or an organization. I agree with what some comments are expressing, the service animal guidelines need to be better explained and outlined. Business owners and service animal owners are being given misinformation and some encounters are left to chance which is not fair at all!!!
Service dogs are also free and therapy animals do NOT ever work for one person.
@@janetallison363Original poster is not wrong.
Unfortunately I had to kick someone's support dog. I was in food co and that person's dog without warning lunged at me. At that time I had my work boots on, steel toe mind you. One good kick is all it took. People train your dogs. I support all service dogs.
Service Dogs are not allowed to be aggressive by law. If the dog lunged, service dog or not, you have the right to protect yourself.
Omg that’s horrible. Good on you for defending yourself. That dog shouldn’t have been there if it lunges at people
right to refuse!
Yes but if you refuse because of a service dog it’s against federal law
I call bs on the owner's part. The dog was laying under the table, not on his lap or on a stool & has a sign right on his back basically saying he's a service dog. Emotional dogs should also be allowed in restaurants & need to be trained. People these days need to lighten up & cut the Karen crap off already!!
She didn't say that this particular dog was doing those things. She stated that others had. While true, it doesn't justify this man's treatment at the restaurant's hands.
I don’t buy it all that she didn’t or someone there did not recognize him as an actual service dog. He had all the recommended and required credentials and he even had a sign on the dog. So to me that’s pretty obvious
There is NO such thing as credentials for service dogs.
people get help..even from dogs...better than most human beings. Loyal to owners.
that dog needs to go on a diet
Dogs don't belong in a restaurant for many reasons. End of discussion.
Service dogs are literal medical equipment. Shut up if you’re ignorant. Disgusting
Service dogs! A big yes!
Support dogs - A BIG HELL NO! Keep that cr@p at home!
You want a service dog? In like 15 minutes online, you'll have one. It's a sham. While some people actually need a service dog, the majority of you people just need a damn security blanket. Where's the investigation of that?
Anyone who gets those supposed certificates online are being scammed. Education is what is needed for the whole community. I travel with disabilities and need my service dog to save my life. If everyone follows the rules it wouldn't be so hard.
I hope that restaurant gets not only sued by the man who was denied service, but also by the woman who was threatened with job termination over previously letting the man in. Hopefully, there is also a massive boycott of that business. I would never eat there.
Don't believe a word she SAYS!! Boycot her bar!!
Shame on this restaurant. Shame shame on you
There is a difference in a support animal and a service animal, but for some people the support animal is just as important. It is a fine line, and there are procedures/paper work to have both.
If you just want to take your pet with you, you should find out what places will allow pets, and most of them have plenty of tables with umbrella's outside so you should be able to be comfortable.
There aren't paperwork for either esa or service dog, at least not in the us.
Wrong, there is no such thing as paperwork for service dogs.
At what point are people/businesses going to learn the law?
@@DaylightDisinfectant
@Porkchawpsh and apple shash Enough of your useless, insane, "Conspiracy Theories". Stop vomiting, your psychobabble, and watching your lover A Jones of Infoburnouts, and tune your tin foil to Putin, for a better signal
@@DaylightDisinfectant They aren't phony, though. While they don't legally have public access rights ESAs are very much valid and needed, for some people.
@@DaylightDisinfectant Not in the least. Esas are 100% needed for some people. Saying they're phony is just an uneducated opinion on ESAs.
@@DaylightDisinfectant Well, the federal law doesn't agree with you. Lol
@@DaylightDisinfectant Lol. Screaming wrong isn't going to change anything, especially when you're the one that is wrong. 🤣 Read the FHA, ESAs are a type of assistance animal in the eyes of federal law. You're in denial.
If he can be without his dog long enough to go in the restaurant then he don't need to be in that restaurant
There are people who truly need their support dogs/animal. Most people have to have a letter from a physician to get an animal certified and that's the law under ADA.
yeah but they still don’t have public access rights like service dogs do
There's no such thing as certification for service dogs, in the US. And you don't have to have a doctors note, either.
@@TheWorkingAussie they are talking about an ESA
@@yomommalikesmydog Esas aren't certified, either. A lot of people confuse support dog with service dog, as well.
@@TheWorkingAussie yeah but they do need a psychiatrist or doctors note
That owner is full of @#$. It’s very clear that in the last year there’s been lots of information about differentiating between “support” animals and service animals. Simply the card he showed should have settled any questions. She and her employees should have known.
you would be surprised at the people that 'claim' their animal is a service animal, and have fake cards. Some are so obvious.
Not to be mean but a lot of people that are disabled or use wheel chairs can be extremely rude and nasty
1:50 If he's blind, how did he know how many people were cheering? Also, his dog is overweight.
I have to agree the service dog is terribly overweight is it getting the care it’s supposed to even though it belongs to a person who is disabled who can’t see it’s that person’s responsibility to be sure that animal is exercised and cared for properly
omg that dog is so huggable
Good job for the location's owner. She did the right thing, she faced the fire, recognized she made a mistake, and apologized. Even if the dog owner doesn't accept her apology, she gave valid reasons as to why she made the mistake. Again, good job restaurant owner!
Doggie needs a diet. 😪
So true
@@SuperFkv
@Porkchawpsh and apple shash Enough of your useless, insane, "Conspiracy Theories". Stop vomiting, your psychobabble, and watching your lover A Jones of Infoburnouts, and tune your tin foil to Putin, for a better signal
So true poor thing
For real! Someone said it. That that is overweight. It must be hard on the dog.
@@rosemondchurchill Yes as long it´s a dog . we are allowed to say overweight .
Unless it is a guide dog, they should not be allowed in a restaurant.
People with service dogs have a federally protected right to have the dog with them in the restaurant. No one else has a protected anything to be there free from dogs. That means that anyone who doesn't like it can ask to be seated elsewhere, or leave the restaurant. But the dog is permitted.
@@peepslostsheep bull shit, any one can buy a fucking service dog vest.
Yep. Service dogs are allowed anywhere and everywhere!! Thanks to the reporter for covering this story. More people especially business own need to read and understand that its a major crime to refuse service to anyone with a service animal!!!!! We saw a woman just yesterday with a service dog at our local Wal-Mart. A couple of the employees gave the dog a dirty look. We told them that the dog is protected by the U.S Cont. And has more rights the President of the U.S.
Watch out for fake blind people… looking for attention
The owner is probably mortified because she know the restaurant looked very cruel on the news. When they kicked him out. They didn't expect the news team to show up!
I've worked in the bar/restaurant community in Florida for 30 years. I've had plenty of ignorant, a-hole bosses but NONE of them ever denied entry to someone with a service dog. That opens up a brand-new classification of ignorance. How can you own a business anywhere without knowing the most basic of laws?? It's not difficult AT ALL to recognize what's legitimate. Service dogs are clearly marked and have papers, period. And a dog can't "almost" bite someone. Either they do, or they don't. A service dog is meticulously, expensively trained. I do have to give the woman props for publicly apologizing though. Many people don't and it's refreshing to see.
Incidentally, to declare your dog a "support dog" all you need is a doctor's note. Careful, there are a lot of scams out there for legitimizing your dog as a support dog -- don't fall for them. Legally (for a landlord, job, taxi, etc) you only need a doctor's note. After that when it comes to properties that are considered unnecessary, such as entertainment (i.e. restaurant or movie theater) I believe the last word comes down to individual businesses' policies. But I could be wrong about that part.
All that being said, if it were up to me I'd allow dogs everywhere and be more stringent about the people I let in.
And Shannon I LOVE the blue and white geo dress. Gorgeous! Thanks for covering this.
In Florida places of business must allow customers with service dogs by law. Technically, even if the dog doesn't have a service tag, employees can't even question the customer. This applies to support dogs too.
not true. Support animals are not allowed, but the business can allow if they want. The problem is that you are not allowed to ask for the dogs papers, so many just claim it is a service dog. And if you do not know the correct questions to ask, you basically have to let it go.
@@anniesshenanigans3815 The Americans with Disabilities Act requires public accomodations (like restaurants) must allow service dogs. They may ask if it is a service dog and what tasks it is trained to do. (So my previous comment stands corrected) They may not ask the person about their disability nor can the ask for documentation. If the dog is not supervised well they will be asked to leave for the safety of the other customers.
There is NO such thing as a service dog tag.
Wrong, esa are NOT allowed, they have NO public access rights and Florida has absolutely nothing to do with it.
@@debbieescobar6267NO, your comment was wrong. Support dogs are NOT allowed.
I am afraid of dogs and cats and I would order food to go if I see a dog or cat in the establishment. And I don't have nothing against service animals but I do think some animals should not be allowed in eateries
I am allergic. And when we have had those dogs in where I worked, I told the boss they could take care of them. I have nothing against them, but an allergy trumps it.
That’s just heartbreaking 💔
the blind man saw 25 to 30 people
Ignorance! The guide dogs are professionally trained not some rubber stamped " service dog licensee" as in some states.
BOYCOTT THE BAR. BAR SHOULD BE FINED FOR REFUSING SERVICE TO THE GENTLEMAN & HIS SERVICE DOG. IT'S THE LAW THE OWNER SHOULD KNOW THAT. OWNER READ THE RULES & REGULATIONS. SHAME ON YOU.
they already apologized though
@@yomommalikesmydog DOESN'T MATTER GENTLEMAN/DOG SHOULD HAVE NEVER BEEN KICKED OUT. IT'S THE LAW BUSINESS OWNER SHOULD HAVE KNOWN.
@@delilahgillis5287 yeah but they got the problem situated, they admitted they were wrong and apologized.
@@DaylightDisinfectant NO ,NO PART OF MY NAME IS KAREN. JUST TELLING IT LIKE IT IS .PUT YOURSELF IN THAT MAN'S DARK WORLD.
Great report Shannon !
Who do disabled people think they are?! How dare they expect to leave the house..
(Obviously sarcastic)
don't believe that lady 😐
What a nice dog 🐕😊👍👍👍👍👍👍👍👍
Canine Companions provides free, fully trained service dogs to those with disabilities who qualify. If you know anyone in need, including veterans with PTSD, please let them know about this amazing organization! They can be found online, been around 40+ years.
I would not give my business to any establishment that did not allow service dogs.
My youngest daughter has a service dog.. She was denied access one time.. That establisment was fined..her dogs vest clearly says access required..
Allergies: allow us to introduce ourselves
Hello dog allergy. Let me introduce myself: Kleenex. Dog allergies are not serious. If they were, you could not go out in public because dog owners carry allergens on their clothes. So even if a dog was not there, pet owners would set off allergies that were serious enough to makes Service Dogs a problem. So blow your nose, and stop whining.
Yeah I’m not buying the owners excuse.
They need to be boycotted and no one go there anymore and see how her boss likes that no business
There are a ton of restaurants that would take your money... This place is just wrong
😭This is atrocious! That restaurant owner is disgusting! 😡 He doesn’t even need proof or paperwork. The dog is what he says it is! The town should boycott her azz! Without customers there is mo business. If someone respectfully comes into a business to spend their money, they need to be treated with respect.
Go after those who discriminate. Keep doing your great job. What a disgrace of a business. Public boycot this business hopefully put them out of business.
If i had been in that place i would have walked out and NEVER returned. Stop being so IGNORANT!!!
I worry more about the patrons inside than I do about any dog; service, support or pet.
My service dog was asked to leave the VA medical center, the actual ppl who helped me get her. While other pets are ok... I have been asked to leave several businesses because of her. Nothings ever been done after getting ahold of the ppl that supposedly care.
The va won't let you have an esa at va housing but federal law makes my landlord take my dog that violates their insurance and wave my pet fees. Ridiculous
They not going to pair them up with a violent dog they are a well-trained and well mannered so I don't believe that lady 😐
First of all- yea that may be a real service dog but if it's a guide dog it needs to lose weight and should never have gotten that large anyway? Service dogs need to be healthy and that dog is probably suffering trying to work with all that weight, especially the joints. And an I.D. card? even if it's given by a trainer (we got one from our trainer but we do not use it since it doesn't count) an id doesn't count for anything. The fact they didn't even mention that?? It's in the law that I.D. cards don't prove it's a service dog. Also most blind people who have a service dog don't need a cane at the same time their dog is guiding them. It just seems very strange to me and i wouldn't blame the business owner for thinking it was an ESA since that dog is so over weight.
“That man doesn’t take his dog out for enough jogs! What is he, blind!?”
Are your parents cousins or did you get dropped on your head?
@@lefish5277 most service dogs have frequent vet check ups to make sure they are in good health. Even if the handler is blind, the vets aren’t and if proper health care for the dog is being done then they would have seen the obesity of the dog. It doesn’t matter if you are blind or not. You can still feel how large a dog is.
He can play fetch with the dog, he can adjust the food amount to the activity level, and he can play tug of war. This is just the simple stuff he can do while just sitting down, you don’t have to be up and moving to play tug or throw a toy and it definitely isn’t hard to adjust food amount. Allowing your animal to go obese is abuse for many reason, one this is a working dog and his job already puts stress on his joints, and the dog being overweight will only make this worse, the dog’s lifespan can be shortened immensely by being overweight and he won’t be able to work for as long as he could if he were a healthy weight, and being overweight causes a lot of heart problems, which again isn’t good for a working dog. Service dogs should never be overweight
Wrong, mist blind people DO use a cane with the dog.
They can only ask two questions. 1 is that a service dog and 2 what are the tasks or services it’s trained to perform. The fact he flashed a certification card is bad. It makes it harder for those who don’t have those cards gain access with service dogs also. Because those are prohibited under the Americans with Disabilities Act.
Not true at all. Many training organizations require handlers to carry ID. Especially guide dog orgs. Do they have to show it? No, but they can if they wish. They are not prohibited to HAVE, they are prohibited for the business to require it for access. I agree with you that it makes it difficult for other handlers, but he did nothing legally wrong.
@@shakeyj4523 their actually told NOT to flash. Since the organization knows that it makes it impossible for owner trained teams who DONT have ID cards. Like me, I’ve had people illegally ask for ID’s because of that.
@@sd.lulu.multipurpose5306 Not true. Many organizations require it to be displayed, or they leave it up to the handler. MANY owner trainers carry cards very similar to that. It just has the ADA laws on it after all. I sometimes carry brochures and give it to them when they ask for ID. Again, it is illegal to ASK for ID, not to carry it or the ADA laws on a card.
Guide dogs come with an ID card.
Well, I know where I WON'T be eating. Great job there Overtime!
I stopped purchasing food at an open deli because of a service dog. The service dog had been outside in the rain. When the owner of the service dog entered the open deli, the service dog began to shake the water from its fur. The water from the service dog went all over the food in the open deli. I was disgusted by the unsanitary conditions at the open deli after this incident.
My question is, if he is blind how did he know there were 25-30 people outside looking at him??
I guess maybe he was hearing a bunch of different voices? I wonder if he's totally blind or badly legally blind.
Maybe someone told him how may ppl were out there.
HE SAID HE HAD HIS STEP SON WITH HIM
WATCH THE VIDEO AGAIN & LISTEN
The owner of the bar can maybe get a job at Walmart after the lawsuit
Serious question. How is he driving while blind?
He said "we" so I'm assuming he meant his friend?
HIS STEP SON WAS WITH HIM REWATCH THE VIDEO
@@delilahgillis5287 ah ha
What a pretty huge doggy 👍❤️I love this guy he said why would I be wearing a hat indoors . When males today never removes their hats indoors especially when sitting down to eat .
That's a good way to lose an expensive hat.
We have a support dog for my daughter. She's a German Shepherd and she is as trained almost as well as a disabilities dog. I've made sure of this. Our dog does the same thing, ignores everything and goes right under the table to lay down.
@Tiny Princess not true...
@Tiny Princess actually, most of what I said were ??questions so you stop being rediculious..our local stores allow support dogs,or at least some do..ANY pet around other people should be trained to behave...I didn't start insulting you my dear ,thus by your attack we can assume you're vile! Like a mean dog possibly?? An opinion or comment made gets harassment from you...Maybe you're the store owner or relative? Either way,you're surely no "princess "...g'night..
@@sherrienale9974Support dogs do NOT have public access rights at all.
If you ain’t blind, leave your dog at home, by the way if you need an animal more than a human companionship, you might need therapy. Not malicious good luck
But would she still be sorry if he didn't notify the new station? He presented the I.D. card. They knew exactly what they were doing when they asked him to leave, they just didn't expect he would report them and everyone would find out about it.
There is NO such thing as an ID CARD for service dogs.
And I completely understand that I have a service animal and frankly I'm really getting tired of people bringing their pets into the store and saying that their service dogs or emotional support animals My service animal has been attacked a total of 4 times And it has a serious effect on her. There are some stores that are afraid to even say anything to people afraid of getting sued Service animals and their handlers Behave in a certain mannerIf you question that a dog is a service animal you're allowed to ask basic questionsAnd even then if the animal and the handler are misbehaving in some way you have the right to leave Anyway I am bothered by people taking advantage of this wonderful law that we have it really is a privilege
Service dogs aren't pets. You will follow the law or you will be bankrupt with lawsuits.
Maybe she told u the truth, awe , nice story , 🐾💖
Things like that are automatic grounds for a business to be permanently shut down without any appeals whatsoever.
Are we sure he’s blind? Could he be passing as a blind man so he can take his dog anywhere?
The place he shouldn’t take that dog is to restaurants!