Hi! I have a question. If the vacuum is being charged, should the contents of the vacuum be emptied first or can it be charged immediately even if there is clean water?
Where is the separate cup to filter the dirty water? I just purchased this and I can’t believe I’m supposed to dump everything into my kitchen sink. The other brands let you pull out the larger particles and only dump the remaining water. They need to fix this immediately!
Hi there, sorry for the inconvenience caused. Could you please email us at aftersales@dreame.tech, our team will help you with the issue you are facing. Thank you! 😊
@@CutieRingoJoy They even had the audacity to tell a customer in the Amazon reviews to purchase a filter. For as much as it costs it should include one. They never emailed me back with a response.
water does not come out even there is water in the clean tank. and this is new. it is the first time to use. how to fix this? pls send how to fix. at first the sensor does not detect the water bec it keeps asking for water even the clean water is full, i was able to fix it by filling it to the brim. but then the water will not come out.
Hi there, Sorry for the inconvenience caused. Could you please email us at aftersales@dreame.tech, our team will help you with the issue you are facing. Thank you! 😊
I have the same problem, have you found a solution ? I even emptied the clean water tank to see the difference. Still not working, maybe it’s the pumping problem ?
Super disappointed ☹️ i received it today and the base is NOT charging. ....it makes a climing noise and NOTHING. Ill got with Tineco instead i guess. I was super excited to get this unit...what a huge let down
Dear customer, We are deeply sorry for the unsatisfactory experience you encountered with the product. Please contact our local after-sales support team and provide details about the problem. We will look into it immediately and do our best to resolve the issue with your device. After-sales support is available on Dreame's official website or the platform where you made the purchase.
I have absolutely the same Problem - today it received - power button - no reaction - it dont Charge - but when i push the seve clean button it speaks with me 😞
Don't buy this vacuum cleaner. Served for 8 months and the handle broke. There are no spare parts for it anywhere. I even wrote to the factory, but they didn’t send a pen either. Disgusting attitude towards customers
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
Can I use Pinesol mixed with water?
Hi there, it is not recommended. Only Dreame cleaning solution should be used with H12 Pro.
Is there a separate cup to filter the dirty water? I’m confused 😕
Thank you for your inquiry. H12 Pro does not include a solid waste filter container.
How to prevent it from streaking I was disappointed with it coz my tineco s3 never streaked Any technic to prevent that
Hi! I have a question. If the vacuum is being charged, should the contents of the vacuum be emptied first or can it be charged immediately even if there is clean water?
Hi there,
Thank you for your question. It can also be charged if there is clean water in the tank.
Why do you have to wash the brush roller if you are using the self cleaning and brush drying function on the vacuum?
Regularly cleaning the brush roller can maintain optimal cleanliness and performance.
May i know how often do we need to wash the brush roller, or any signs to show that we need to do so?
Is this unit on sale in Malaysia?
How can I turn on ultra mode?
What is the difference between h12s and h12 pro?
Where is the separate cup to filter the dirty water? I just purchased this and I can’t believe I’m supposed to dump everything into my kitchen sink. The other brands let you pull out the larger particles and only dump the remaining water. They need to fix this immediately!
Hi there, sorry for the inconvenience caused. Could you please email us at aftersales@dreame.tech, our team will help you with the issue you are facing. Thank you! 😊
Thanks for telling me, I just canceled my order because of this damn reason
@@CutieRingoJoy They even had the audacity to tell a customer in the Amazon reviews to purchase a filter. For as much as it costs it should include one. They never emailed me back with a response.
Sadly, there is no filter for large particles in this model :( The next one, H13 Pro, has it.
After self cleaning I clean dirty water tank and filter with clean water. Should I let the filter dry or can I use it even if it's a bit wet?
Just a few months, batterry cannot charge anymore 😢😢😢
Can I use this vacuum for dry regular vacuum only? Without using any water
Yes, you can use the Suction Mode to vacuum only without using water.
Can I use it for Carpet? In Suction Mode?
@@sarazeqiri2513 yes it is.
@@sarazeqiri2513 I think you could but the flat brush is not the best brush to agitate the dust. I used it and it works but to a certain extend
@@alfateh1188 Ah okay, thank you 👍
is IT possibile to change the battery if IT will be worse than on the beggining?
Can i still dismantle the handle (after inserting)?
Same question
Здравствуйте! Продается этот пылесос в России и будет ли?
Russland ist im Krieg ihr braucht waffen und keine Staubsauger
Pavlov yavrum Kauf lieber waffen Schütze putin den Gott. Ihm darf nicht zustoßen sonst kriegen wir alle atombomben von Russland 🇷🇺
Ждите пока великая Россия скопирует идею а потом создаст что-то подобное.
water does not come out even there is water in the clean tank. and this is new. it is the first time to use. how to fix this? pls send how to fix. at first the sensor does not detect the water bec it keeps asking for water even the clean water is full, i was able to fix it by filling it to the brim. but then the water will not come out.
Hi there,
Sorry for the inconvenience caused. Could you please email us at aftersales@dreame.tech, our team will help you with the issue you are facing. Thank you! 😊
I have the same problem, have you found a solution ?
I even emptied the clean water tank to see the difference. Still not working, maybe it’s the pumping problem ?
@@pristalyeung692hey i have the same problem did you get it fixed or still? 🥲
I have the same problem.. did you found any solutions?
They replaced the unit 😅
Super disappointed ☹️ i received it today and the base is NOT charging. ....it makes a climing noise and NOTHING. Ill got with Tineco instead i guess. I was super excited to get this unit...what a huge let down
Dear customer,
We are deeply sorry for the unsatisfactory experience you encountered with the product. Please contact our local after-sales support team and provide details about the problem. We will look into it immediately and do our best to resolve the issue with your device.
After-sales support is available on Dreame's official website or the platform where you made the purchase.
I have absolutely the same Problem - today it received - power button - no reaction - it dont Charge - but when i push the seve clean button it speaks with me 😞
Don't buy this vacuum cleaner. Served for 8 months and the handle broke. There are no spare parts for it anywhere. I even wrote to the factory, but they didn’t send a pen either. Disgusting attitude towards customers