Courageous Conversations: Transforming Dialogue into Action, Nevena Buzek

Nevena Buzek is an experienced and dedicated Talent Management and Development consultant, trainer & coach with over 8 years of expertise in both corporate and startup environments.
In this webinar she gives deep insights and practical tools to develop one of the most important relational skills we need at work, managing difficult conversations!
You will learn about conducting conversations under pressure and recognizing the signals of entering into a courageous and difficult conversation (physical, emotional and behavioural). Nevena give actionable tips and walks you through the different steps to take:
1. Determine the purpose of the conversation
2. Adopt the right approach using the Situation - Behaviour - Impact model
3. Recognise and manage emotions
4. Challenge your own assumptions and beliefs
5. Present your side of the story and listen to their
6. Reach a win-win solution if possible.
Nevena gives many examples to illustrate her points, and answers the questions from the audience with wisdom and expertise. By watching this webinar, you will feel empowered and ready to manage conflict in a new and certainly easier way!