Pretty sure the Trenitalia driver hasn't even been properly trained on troubleshooting faults of the equipment he's operating on, that's actually quite common especially when the rolling stock is new and lines are just being inaugurated. And having the pax disembark was probably an operational request from ÖBB control center, only allowed to Rome empty for safety reasons. It's just poorly organized altogether, but it doesn't seem to be the fault of "one single person" here. Chain of events, of course very disappointing. Hope these teething issues get solved soon.
@doc7austin Oh yes, typical, push the guilt towards others. Trenitalia (probably answer): "It was OBB decision"... Just thinking about cost for compensation, multiply this 200 times (passengers), and there comes the "worthiness" of journey cancellation. I think OBB should attach some service car to each NJ2 with Siemens engineers just in case...
Despite all the problems, the train looks promising. If they deal with the issues, it will be a good alternative for a plane : ) if you don't like flying
@@doc7austin most likely you won't get kicked out of the train next time. It is one thing that Siemens was getting delayed and didn't even bother to produce a train that just runs properly in passenger service. It is another thing to say "Avoid this train under any costs" while I for once was really happy in my little couchette capsule back then from Vienna to Bregenz. And it was affordable, too! So as long as ÖBB is able to operate the train almost entirely on their own infrastructure, you are fine. But when it comes to operations abroad, we get into trouble. Though last time I went on an older train from Vienna to Milano it worked fine, aswell. You just had bad luck tbh.
The NJ2 is the best thing that ever happened to night train traffic. Just the fact that you can travel alone for low price (mini cabin), not needing to be in contact with any unnecessary stranger while travelling, not needing to be watching him, listening to him snoring or smelling his ass, is what makes these trains top! This is the way the train industry should go everywhere. Completely dividing passengers and prevent any unnecessary contacts. People travel alone in 95% and want their own privacy.
@@doc7austin I have travelled in 6-berth couchette with 5 strangers, nothing is worse than that. (except travelling in full seating compartment, of course.) Mini Cabin is a perfect couchette "replacement" for solo travellers. Remember: 75% of people live and travel alone, and in 10 years it will be 95%. Even the 4-berth couchettes will soon be replaced by Mini Cabins.
@@doc7austin Nein nur der Betreuer in seinem abteil kann das machen, selbst ich hatte das gleiche Problem mit der Kälte wo ich von Hamburg bis Rosenheim am 30 Mai mitgefahren bin( war die ganze Nacht bis morgens die Klimaanlage an und sehr kalt)😂
Not so honest of you referring to Trenitalia crew as "incompetent". Please note that Italian conductors (and drivers) are just freshly qualified for this new Austrian Nightjet coaching stock and 1216 locos, and some early teething issues are common for brand-new trains.
In my opinion OBB should've never ordered these trains in the first place, as I can already tell they will not be able to operate with half of their Nightjet services anyways. This is because of the following reason: • It seems that the coaches are not compatible with other sleeper carriages, therefore they are isolated to a full trainset. If one coach fails, the whole of the train fails. This brings me to the conclusion that rather than ordering a whole trainset, they should've ordered separate carriages, and despite this being more of an expensive option, it would allow them to be compatible with all of Night Jets services, allowing them to couple to other carriages from other trains. E.g A Night Jet carriage couples to a Hungarian MAV sleeper.
I dont think so, I took a nightjet recently and the new Nightjet 2 9 on route vienna - hamburg (i think) was coupled with the old nightjet (that I took) vienna - utrecht. THey split them off somewhere along the way.
Well I think the reason for this disaster is from the Trenitalia staff: maybe they don't know how to operate this kind of train, or they screwed up the technical device,... I don't wanna defend them, but the NJ 2 is still good enough: I have been on a trip Vienna-Hamburg, except of the defect keycard make my room can't be opened (the staff find another one at the same top bed after 10 mins) and the AC was pretty weak, all was ok, the staffs from OEBB are nice. Hope they can fix this properly
@@doc7austin who knows, but in your case, I think they screwed up some devices on it. But the train was also broken as the ÖBB driver shouted on it. Yeah very unfortunate but hopefully they will have an better upgrade :))
I've never tried the nightjet before and now I'm curious if this happens more often or not? I live in Salzburg and here some NJ services start or go through with a stop... The NJ2 was "published" way too soon, they needed more tests. Also they ordered Vectrons for these trains, but you see Taurus (ÖBB 1116 /1216) more often, because the delivery of the Vectrons is delayed. Of course the critical issue happened after takeover by italian staff and they don't know what to do so they just got the train out of service... typical - they needed more training
Don't passengers have a right to be brought to their destination, even with trains of another company? In that case it would mean free ride with Frecciarossa/italo (doesn't matter). Nightjets between Austria and Italy are among the most delayed trains in Europe, this is said to be because of nightly trackwork in Italy but as we see in this case it is because of a problem on the train.
Well, I have decided to abort the trip in Firenze; Italo offered a very affordable last-minute fare Firenze-Roma; and the claimed Nightjet refund Firenze-Roma is higher than the italo fare.
I did the Hamburg - Vienna route in May on NJ2. The door separating the cars had broken in the open position making the cabin noisy. Also the table in my room had broken in the down position so it was useless. The bed was hard and the bedding not brilliant. I then went on the Caledonian from Glasgow to London and it was miles better.
and the new Scotish sleeping cars are not really good running either. MKIII sleepers ran much better than the CAF product does. Try GWR's Night Riviera from Paddington to compare the two
@@doc7austin I'm confused, it's under EU rights that you can get 50% refund for a 2h+ delay, and also continuing your journey to Rome for no cost. What did OBB tell you that you don't qualify for this?
Was Uganda Night Jet.? Oder wurde OEBB în September 24 von der DB uebernommen. Obwohl im December meine S 8 bzw S 9 zwischen Flghf FRA und dem Rheingau und am fruehen Morgen retur puenktlich war. Aber das war ja auch RMN Verbund
When introduced, Nightjet was a great offering but they have been spoiled with their own success and I think that, unless they change their strategy, it will be doomed! I paid over a €1000 for a return comfort deluxe sleeper for 2 between Amsterdam and Innsbruck in June in NJ1 stock that is in dire need of refurbishment (climbing ladders that are bare metal is no joke for a 75 year-old in the middle of the night). It is going to cost me more next year and I have just done a calculation that it will be cheaper next year to do the journey by ICE with an overnight stop in Frankfurt (Maine), even after factoring the cost of the overnight hotels. OK, the return journey will be two days longer but the cost will be better and, with the state of the stock, will probably be more comfortable.
@@markoobid2005 NJ1 Comfortline sleepers are well in need of renovation and not worth the premium demanded of OeBB. The premium equates to around €200 per trip where bed and breakfast to a similar standard in a hotel would only be €100. I think you have very low standards and are easily parted with your cash.
@@keithparker5125 no they are not in any need of renovation. What should they renovate? Their configuration is classic 3-bed which is in use for almost half of century if not more. If they are suddenly "hard to use for oldies" then who is spoiled now?
@@markoobid2005 Sounds like you have not recently travelled on the NJ between Innsbruck and Amsterdam or you would have noticed how tired the compartments have become or how noisy some of the attendants are. The punctuality is none too hot either but I suspect that is not OeBB's fault but more the responsibility of DB.
how as this train only been in commercial operations since december 2024 when were only in september 2024, the said december in one of your typed comments at video time of 11.03
And it's important for their operation as increasingly more stations don't have the staff to reverse trains anymore and it saves time in stations like Munich Hbf where they have to reverse the train
Till today I've only had bad experience with NJ. I tried to take it twice and both times the train was cancelled. Once from Vienna to Paris because of strikes in Germany and the second from Brussels to Berlin due to some technical problems. I am starting to think I am cursed.
OBB is very good operator in the Daily traffic, but Nightjets suck. I travelled from Vienna to Hamburg, and we were forced to leave a train in Nuremberg. But in 2 minutes, we were able to go back there :D. So... If possible, use daily transport. If you need to go by Night, use Flixbus instead.
Какие шикарные поезда едут по дороге на станции и самые классные, комфортабельные, удобные купе и верхние и нижние места полки чтобы лежать да спать 👍👍👍👍 ЭТО В КАКОЙ ЖЕ СТРАНЕ ТАКИЕ КЛАССНЫЕ ПОЕЗДА? 👆
Google translated that error message to "A Gross Error" 🙂The problem with the new Siemens cars is that they are permanently coupled, so if one car has safety issue, then all cars hace a safety issue since they can't take deffective car out of consist. Air valve would likely be related to braking which would be very safety critical. For all you know, the conductor kept his thumb pressed hard on the leak all that time so that they train could make it to the first station where you can catch a train to Rome. But interesting that the train later made it to Roma train station (I could have understood traim limping to Rome's maintenance shops but not to the train station, unless they though problem had been fixed and the return journey would proceed. (so it all depends on what time you got the notice of cancellation). The problem with your door handle is really poor workmanship on brand new trains and there is no excuse for that. The old Viaggios were very old/conventional steel design. Not sure when they stopped production. If they had to hire new employees to not only restart production, but also get that plant to start working with more modern aluminium trains, fixed couplings etc, it is quite possible that Siemens has has quality assurance problems (like it does assembling old steel viagios in USA (called Venture due to all the USA modifications made, they are no longer Viaggios) I get the feeling Nightjet is victim of its own success and unable to keep spare equipment for last minute substitutions when there are problems like you are experienced, and likely have such high utilisation rates for the trains that there is little time for maintenance. The Nightjets are not RIC, but the marking on the car indicate, next to the 230 speed rating that it has been quaified for A, D, I and CH. have no idea wat A is, but suspect D for for germany, I Italy and CH for Switzerland. ( Being based in Austria, ÖBB need not list Austria as a country where its non RIC carriage is authorized to be used). BTW, I find it interesting that a foreign conductor would be in charge of mechanical aspects of the train. You would think an OBB employee that remains on board through the journey would be.
Looking at this video, a lot comes clear now to me. I am working in a DB Reisezentrum and two days ago I had couple of Travellers with these Italian unused stamps on their Nightjet tickets for the Trip Roma to München. Now I see why.... What a shame, to offer such a bad product
You sure have no idea how this works. The statement "an over-jealous and rude Trenitalia conductor was unable to close the valve and decided to kick out the pax" is pure sh!t. Learn first, ask second and, since you are getting money for these "reviews", try to be if not professional, that clearly you are not, at least, minimally objective and informed.
The paying customer has the right to know why his product was not according to what they bought. I don't know about Italy but at least here in Finland you're entitled for a compensation for a much late running train or any significant changes.
@@Itapirkanmaa2this is EU law, he gets 50% back and probably none of the money for the Italo because an alternative was offered by the conductor (the 9 something train) which is what is required.
@chielmeiberg actually I have officially aborted the trip in firenze; Hence, ÖBB must refund around 25% of the total ticket cost of Vienna-Roma; that amount is higher than the cost of the italo ticket
Those ads are also present in the metro stations. Tried looking for trains on the OBB website but no links are NJ2s. EDIT: slightly changing the comment as I commented early on in the video and didn't notice the ads at the end.
@@doc7austin yeah I commented shortly after starting to watch the video and forgot to correct the comment. It came to mind immediately as I often give attention to them while commuting. I'm sure the situation is gonna get fixed sometime in the future but it's definitely not a great start 😅
Excellent video as always - thank you. However, I think 'avoid OBB NightJet at all costs' is a bit unfair. I know from personal experience - sleeper bookings that go wrong are more difficult to navigate than cancelled daytime trains, i.e. when the problem(s) leaves passengers stranded at night. Rail Operator and/or Credit Card Insurance (here in the UK) will usually refund costs - but finding a train full of people somewhere safe to stay late at night is not automatically easy. For that and other reasons, I prefer daytime trains and hotels overnight. That said, our experiences to date with OBB NightJet have been good.
The service recovery of ÖBB is terrible; if the nightjet is cancelled, I do not want to sleep in a dirty hotel at night and sit for 12+ hours on some daytime trains
@@WysteriaGuitar san francisco to san jone, electrification just has been completed, since yesterday it runs baseline every 30 minutes with faster, electric trains. check it out!
RFI is responsible for not allowing Nightjets onto their high speed network, Siemens fucked up the train software, Trenitalia conductors didn't have the knowledge of operating the train properly and informing passengers rightfully (although they announced you can take the highspeed train to Rome at 9:33) but yet ÖBB is blamed?
Which software is the "problem"? Where are all the "bugs" said in video? It's a complete shittalking of ÖBB without any reason. If there is a problem because of that "valve", the first blame is the Trenitalia conductor and maybe their training procedure on new units. Who is responsible for that? Trenitalia, ÖBB or Siemens? And I doubt it very much that the cancellation in Florence has any connection with the valve. The Trenitalia operation centre just shortened the train route because of big delay (they are doing it often) and sent the passengers to Frecciarossa, and then transported train to Rome as an empty stock, as there are many train paths full at that time (2 hours later than planned) and the train could have had even bigger delay because of it (195 min means they managed to get the train to Tiburtina quite fast, they could have 200+). Which are other "bugs"? Broken handle? The software error and lights on happened when still in Austria, nothing to do with RFI or something. It's very probably a safety mechanism that when hard error happens, all the lights are turned on to ensure evacuation if necessary. How was the ride itself? Comfortable ride, good sleep? Nothing mentioned in video, just complete shittalking. Where are highlights of Direttissima between Bologna and Florence with the longest tunnel in Italy? Normally these things are in videos, but this one had to be negative from the very beginning. It is a purpose of this video. Already the "Train not safe" title, while there is not a single thing in video to support that. And at the end... Where are 1000 EUR? I only read less than 500. And one more remark: Italy does not start on Drauwechsel bridge in Villach. It just starts some kilometres before Tarvisio.
when I went from Wien to Bregenz before and even back by NightJet in the capsule,t here were no problems whatsoever. Maybe you shouldn't judge it based on one particular experience. Truth however, Siemens sucks for not delivering something that works, that's a bad trend in general going on here...
@@doc7austin Took another flawless trip from Bregenz to Wien. 3 trips on Nightjet without issues (apart from me getting coffee instead of tea for breakfast but that‘s just a minor inconvenience to me). You sure you want to judge the entire service based on your limited experience?
It's not that I enjoy your suffering, but 5 minutes into the vid and I'm truly captivated as to what could've gone bad, and boy... did the train deliver. I mean, you had more than one hour delay, look at the bright side: you're getting your money back. Due to the complexity of the trip... idk 25%, 50% or full refund. I guess it will serve OBB well. Keep up with these defects and their budget won't handle so they'll press Siemens charges for delivering them ... a brick. In Romania (I'm from Romania) chances were you could pitch a 9-hours delay (this year's record) AND not get your money. So you'd be poor, hungry (no restaurant/breakfast option), tired and irritated. The Nightjet 2 felt indeed on its inaugural journey: plagued with issues. To be honest, a little amazed because I'm sure tests have been made, but undiscovered by now? Either way, the OBB has that app which allows you to report any defects. REPORT EVERYTHING. And good thing you reported that Italian chap. Rudeness shouldn't be tolerated! But on a brighter note, you may have seen that in Romania, most SH western or malfunctioning rolling stock gets imported and put to use. If the Nightjet 2 is of no use, throw them over here :) they'd be good as they are. Fancy lights? Don't need them? wireless charging? nope. breakfast? absolutely not. ipotetically, as long as the cabin door shuts, the rest are perks and it's good to go on the Ro network. SO if this was horror, try a Ro national sleeper wagon class 71-31, let's say from Timisoara to Iasi, it'd change your view on these Nightjets :) Cheers!
I totally get you as a fellow Turk. Honestly, even CFR's couchette beds are comfier than the best TCDD offers. As for the delays, Romania and Turkey are in the same boat. Europe’s passenger rights are amazing compared to Turkey. Here, even a "fast" train can have a 30-minute delay on a 3-hour trip. And don’t even get me started on the night trains-they’re officially 13 hours but always run at least 3 hours late, and TCDD doesn’t even adjust the schedule. So yeah, it’s no wonder we see Europeans as "crying babies" over minor delays, especially from a Balkan perspective…
@@doc7austin in case of cfr you have to decide what's worse: mega delay and the company gives you 1 bottble of water/tea if winter + 1 croissant or cancellation in case of severe weather (rail tracks crack due to extreme heat or cold or floods or fallen trees). Cancellations DO occur but unlike the west, you next train do your destination is in 24 hours. So what do you pick? Starvation and cold/sauna in train or book and overnight for your trip the following day? Because that's the conundrum you as a passenger have to face July-August or November - January for trains like Bucuresti Nord - Satu Mare / Iasi / TImisoara / Sighetu Marmatiei / Bistrita Nasaud / Oradea. 1 night train for each route. But now I really want to see your opinion on the worst sleeper train EU has to offer: the classical 71-31 of CFR Calatori. It's really bad, here's how bad: ua-cam.com/video/Unv0lw1m2Vk/v-deo.htmlsi=okx-IPkgUmi63o-3
In my eyes here the problem was more caused by Trenitalia then öbb, I still think the nightjet is a good product and problems mostly are caused by German infrastructure or here by the other operators
I think this was also handled really badly by OBB at the end, from a customer service POV. OBB should have emailed all the customers on this train and apologized for stranding them in the middle. Also, ignore my comment if they already did that 😂
ÖBB didn't send out an apology email; Instead Trenitalia staff was telling us that the train was operating normally between Firenze and Rome; And I am still fighting the receive the claimed compensation payment;
@IndianGeek5589 well, it took me 2 hours to convince trenitalia staff to issue me a written confirmation about the aborted trip; yes, the trenitalia system showed that the train was running normally
I would not be surprised if the maximum working hours for the train crew were exceeded due to the significant delay. And since the train crew is thus not allowed to continue working, the train is also not allowed to carry passengers.
Thank you for showing us things as they are. Are OBB trying to rush improvements to try and stave off competition from other operators? The least said about their new dynamic pricing structure runs the risk of driving passengers away. At 65+ I prefer my privacy but the capsules do not inspire me to try them.
The fault for the rushed introduction lies partly with Trenitalia as well, as they started enforcing new rules for fire safety of trains on the Brenner pass, which at the moment only the RJ2 and NJ2 comply with.
Conductors and train drivers in the USA are not allowed to use cell phones except for official company business. Texting and talking on a phone will get you fired in a heartbeat. Like you, I hope there is a second driver in that cab. In the USA the driver sits on the right side of the cab. This guy is sitting on the left.
where were and what were the air traffic controllers doing when two airplanes collided with the twin towers in new york? i can understand the first plane but the second?
There is no second driver in the cab on most Italian passenger trains, in that case it's highly likely he was alone in the cab. That train was for sure under ATP system coverage but still that's not an excuse and it's still very dangerous
@@intersezioni Traffic controllers cannot change the plane's flight route if the pilot (in this case the terrorists) fly deliberately into the building, or into the mountain, like that German Wings (if I remember correctly) suicidal pilot did some years ago. Planes don't fly remote controlled. Don't drink and write.
OMG, I have been spending so much time and energy to persuade my friends and family to always travel by train instead of flying. I am glad none of them was on this train. This is a pure PR disaster 😢.
Where were the pre departure checks?. Aren’t Austrian checks as rigorous as other countries?. Shocking customer care to simply cancel the return. Not something prospective travellers would wish to see.
@@doc7austin Must have been operating a genuine Skeleton Staff. Unfortunately post Covid they are either supposedly’Working from home ‘ (though often out and about!. A business culture that must be changed as in this case it could be life changing. 👍🏻🏴
@@doc7austin - Guess what? ÖBB recently contacted a friend of mine that was on the same journey as you, he also got the ''the fault lies with the trenitalia conductor'' excuse lol
If OBB buys new trains, and new trains go kaput, its definitely their fault. Imagine if your bus/tram failed, and the operator just said "Oh its new stuff, not my fault" 😂
ÖBB doesn’t owe you for the fare between Firenze and Roma, as they offered an alternative within the required 100 minutes as told in the train, the 9 something to Roma. You, on your own, decided to do Italo so you have to pay for that yourself in full. Maybe you’ll get lucky and they’ll goodwill gesture you but don’t count on it lol
read the law: in case of a train cancellation, i have the right to abandon the trip; moreover, no one has issued us replacement tickets for the frecciarossa
@@doc7austin I did. a. reimbursement of the full cost of the ticket, under the conditions by which it was paid, for the part or parts of his or her journey not made (article 18 section 1a). Part/parts implies direct train connections from my understanding, not aborted trip halfway through. But I’m not a lawyer and I thought you were gonna claim it as a continuation of your journey, so fair enough.
@chielmeiberg Article 18 Reimbursement and re-routing 1. Where it is reasonably to be expected, either at departure or in the event of a missed connection or a cancellation, that arrival at the final destination under the transport contract will be subject to a delay of 60 minutes or more, the railway undertaking operating the delayed or cancelled service shall immediately offer the passenger the choice between one of the following options, and shall make the necessary arrangements: (a) reimbursement of the full cost of the ticket, under the conditions by which it was paid, for the part or parts of his or her journey not made and for the part or parts already made if the journey is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return service to the first point of departure at the earliest opportunity;
This could have happend , has happend to alot of people , i personally have never had the chance to travel by night with OBB - but i will try it one time ...juust to see how it works , i dont belive that you nessearly need to avoid them in the future , they cant be that bad ..-mistakes happend , its part of the game if you call it that . About your claims for money ,that you mean OBB ows you , well , go talk to them, send them a mail , tell them your side of the story ,if they agree with you on all sides , they grant you the money ,you claim you have the right to have, otherwise you wont. Same goes for airplane episodes where people say ,the airliners own them money , i have read dozen of different comments , stated that they ow me money for all kinds of reasons , but in the end it comes down to how the airliners sees it , whats right in theirs eyes , and what now. Well , i know alot of good things can be said about different railway companies , includes OBB -DB , u have all kinds names from all over eroupe ,but i choice to try to see the best in them ,even when mistakes happend.
Booking and Spending money on something who doesn't care completely of their responsability it's exactly Obb nighjet are, technicals issues i can understand but leaving peoples sometime without solution mostly when their service train get trouble is one of their speciality, delays it's something that i refuse to talkin' about how disgusting they are, honestly i do not advise anyone who have the plan to travelling with families they gonna to be dissapointed for sure, i experimented obb once from Frankfurt Airport to Amsterdam in 2023 a pure joke never again but gonna take a plane instead, They gonna to inaugurate the NJ2 with severals issues? honestly i will be not surprised by that
Pretty sure the Trenitalia driver hasn't even been properly trained on troubleshooting faults of the equipment he's operating on, that's actually quite common especially when the rolling stock is new and lines are just being inaugurated. And having the pax disembark was probably an operational request from ÖBB control center, only allowed to Rome empty for safety reasons. It's just poorly organized altogether, but it doesn't seem to be the fault of "one single person" here. Chain of events, of course very disappointing. Hope these teething issues get solved soon.
ÖBB wrote me: the fault lies with the trenitalia conductor
In that case it would be good to have a technician ride on every train that is specially trained in troubleshooting until everything goes smoothly.
Maybe is real.
But I think OBB will never admit the faults of their brand new cars, also because they don't want to pay money compensation
@doc7austin Oh yes, typical, push the guilt towards others. Trenitalia (probably answer): "It was OBB decision"... Just thinking about cost for compensation, multiply this 200 times (passengers), and there comes the "worthiness" of journey cancellation. I think OBB should attach some service car to each NJ2 with Siemens engineers just in case...
No, it was probably a Trenitalia operation centre decision because of big delay.
Despite all the problems, the train looks promising. If they deal with the issues, it will be a good alternative for a plane : ) if you don't like flying
a good looking train is no good for me, if I got kicked out of this train
@@doc7austin most likely you won't get kicked out of the train next time. It is one thing that Siemens was getting delayed and didn't even bother to produce a train that just runs properly in passenger service. It is another thing to say "Avoid this train under any costs" while I for once was really happy in my little couchette capsule back then from Vienna to Bregenz. And it was affordable, too! So as long as ÖBB is able to operate the train almost entirely on their own infrastructure, you are fine. But when it comes to operations abroad, we get into trouble.
Though last time I went on an older train from Vienna to Milano it worked fine, aswell. You just had bad luck tbh.
The NJ2 is the best thing that ever happened to night train traffic.
Just the fact that you can travel alone for low price (mini cabin), not needing to be in contact with any unnecessary stranger while travelling, not needing to be watching him, listening to him snoring or smelling his ass, is what makes these trains top!
This is the way the train industry should go everywhere. Completely dividing passengers and prevent any unnecessary contacts. People travel alone in 95% and want their own privacy.
Have you travelled inside the Mini Cabin ?
@@doc7austin I have travelled in 6-berth couchette with 5 strangers, nothing is worse than that.
(except travelling in full seating compartment, of course.)
Mini Cabin is a perfect couchette "replacement" for solo travellers. Remember: 75% of people live and travel alone, and in 10 years it will be 95%. Even the 4-berth couchettes will soon be replaced by Mini Cabins.
@@doc7austin I had. Everything was good, except of AC. It was like in some ice cave. I'm glad that I didn't have a cold.
@michalziak591 can you not adjust the AC ?
@@doc7austin Nein nur der Betreuer in seinem abteil kann das machen, selbst ich hatte das gleiche Problem mit der Kälte wo ich von Hamburg bis Rosenheim am 30 Mai mitgefahren bin( war die ganze Nacht bis morgens die Klimaanlage an und sehr kalt)😂
Nightjet is increasingly becoming a victim of its own success.
Not so honest of you referring to Trenitalia crew as "incompetent". Please note that Italian conductors (and drivers) are just freshly qualified for this new Austrian Nightjet coaching stock and 1216 locos, and some early teething issues are common for brand-new trains.
In my opinion OBB should've never ordered these trains in the first place, as I can already tell they will not be able to operate with half of their Nightjet services anyways. This is because of the following reason:
• It seems that the coaches are not compatible with other sleeper carriages, therefore they are isolated to a full trainset. If one coach fails, the whole of the train fails.
This brings me to the conclusion that rather than ordering a whole trainset, they should've ordered separate carriages, and despite this being more of an expensive option, it would allow them to be compatible with all of Night Jets services, allowing them to couple to other carriages from other trains. E.g A Night Jet carriage couples to a Hungarian MAV sleeper.
I dont think so, I took a nightjet recently and the new Nightjet 2 9 on route vienna - hamburg (i think) was coupled with the old nightjet (that I took) vienna - utrecht. THey split them off somewhere along the way.
Well I think the reason for this disaster is from the Trenitalia staff: maybe they don't know how to operate this kind of train, or they screwed up the technical device,... I don't wanna defend them, but the NJ 2 is still good enough: I have been on a trip Vienna-Hamburg, except of the defect keycard make my room can't be opened (the staff find another one at the same top bed after 10 mins) and the AC was pretty weak, all was ok, the staffs from OEBB are nice. Hope they can fix this properly
How is it allowed that an untrained trenitalia conductor is taking over this train ?
@@doc7austin who knows, but in your case, I think they screwed up some devices on it. But the train was also broken as the ÖBB driver shouted on it. Yeah very unfortunate but hopefully they will have an better upgrade :))
yes; the ÖBB driver villach-tarvisio was ranting about this train at tarvisio boscoverde station
@@doc7austin sometime no luck is in your side, hopefully you get your money back since I read that there was not yet any progress about it
Toll! Und wie sieht es aus? Im vergleich zu den russischen Schlafwagen? Weniger Platz?
I've never tried the nightjet before and now I'm curious if this happens more often or not? I live in Salzburg and here some NJ services start or go through with a stop... The NJ2 was "published" way too soon, they needed more tests. Also they ordered Vectrons for these trains, but you see Taurus (ÖBB 1116 /1216) more often, because the delivery of the Vectrons is delayed.
Of course the critical issue happened after takeover by italian staff and they don't know what to do so they just got the train out of service... typical - they needed more training
December 2024 is still in the future.
small typo i guess ))) i meant 2023
Nightjet2 trainsets went into commercial operation in December 2024??? We are in September 2024.
Don't passengers have a right to be brought to their destination, even with trains of another company?
In that case it would mean free ride with Frecciarossa/italo (doesn't matter).
Nightjets between Austria and Italy are among the most delayed trains in Europe, this is said to be because of nightly trackwork in Italy but as we see in this case it is because of a problem on the train.
Well, I have decided to abort the trip in Firenze; Italo offered a very affordable last-minute fare Firenze-Roma; and the claimed Nightjet refund Firenze-Roma is higher than the italo fare.
The conductor is heard talking about passengers transfer to 9:33 Frecciarossa to Rome. So they were to be brought to destination.
I did the Hamburg - Vienna route in May on NJ2. The door separating the cars had broken in the open position making the cabin noisy. Also the table in my room had broken in the down position so it was useless. The bed was hard and the bedding not brilliant. I then went on the Caledonian from Glasgow to London and it was miles better.
This is a normal Nightjet 2 experience.
and the new Scotish sleeping cars are not really good running either. MKIII sleepers ran much better than the CAF product does. Try GWR's Night Riviera from Paddington to compare the two
@@ich-d1h Did the riviera a couple of years ago and it is superb
Very good video, I'm wondering if you got any money in the end from ÖBB
of course, I didn't receive any money back from ÖBB for this ordeal
@@doc7austin I'm confused, it's under EU rights that you can get 50% refund for a 2h+ delay, and also continuing your journey to Rome for no cost. What did OBB tell you that you don't qualify for this?
@@doc7austin Wow, how awful. You should file a complaint elsewhere because I don't really think that they treated you fairly.
ÖBB didn't respond to my claims at all yet.
@@doc7austin That's unacceptable, travellers should be treated better
🙂 Hello, the new OBB bed looks very confortable... 🍒🍒🍒
that’s a really sad story. I thought that nothing can be worst than Deutsche Bahn, but you have managed to surprise me
Amtrak is even worse than ÖBB Nightjet
@@bingossoft OBB screwed up their NJ while DB screwed up their whole train network
What a horrible experience! I would definitely black-list the nightjet, too
yes, blacklisted
What happened in Florence didn't stay in Florence.
good point ! hahahah
Umm, ÖBB 1216 are Siemens ES64U4 - ÖBB ones also "Taurus III" not Vectron.
the "internet" threw me off course regarding taurus und vectron
Lots of love from Germany 🇩🇪🇩🇪🖤❤️💛
I don't know if only Trenitalia is to blame.
Why did the train leave Vienna nearly one hour later?
i guess due to coupling issues between the new NJ 2 and old NJ 1 cars (vienna - la spezia)
@@directorient yeah OBB should not be out for the responsibility
There were many ÖBB people on the train - they could have solved the valve issue instead
@@doc7austin they are Newrest, not ÖBB people.
@markoobid2005 not correct: on this inaugural journey there was also ÖBB and Siemens personal on board
Was Uganda Night Jet.? Oder wurde OEBB în September 24 von der DB uebernommen. Obwohl im December meine S 8 bzw S 9 zwischen Flghf FRA und dem Rheingau und am fruehen Morgen retur puenktlich war. Aber das war ja auch RMN Verbund
Still didnt try this one! Must go
better not: avoid nightjet at all costs
When introduced, Nightjet was a great offering but they have been spoiled with their own success and I think that, unless they change their strategy, it will be doomed! I paid over a €1000 for a return comfort deluxe sleeper for 2 between Amsterdam and Innsbruck in June in NJ1 stock that is in dire need of refurbishment (climbing ladders that are bare metal is no joke for a 75 year-old in the middle of the night). It is going to cost me more next year and I have just done a calculation that it will be cheaper next year to do the journey by ICE with an overnight stop in Frankfurt (Maine), even after factoring the cost of the overnight hotels. OK, the return journey will be two days longer but the cost will be better and, with the state of the stock, will probably be more comfortable.
NJ 1 Comfortline sleepers are wonderful. Stop screwing around. I think you are the one spoiled.
@@markoobid2005 NJ1 Comfortline sleepers are well in need of renovation and not worth the premium demanded of OeBB. The premium equates to around €200 per trip where bed and breakfast to a similar standard in a hotel would only be €100. I think you have very low standards and are easily parted with your cash.
@@keithparker5125 no they are not in any need of renovation. What should they renovate? Their configuration is classic 3-bed which is in use for almost half of century if not more. If they are suddenly "hard to use for oldies" then who is spoiled now?
@@markoobid2005 Sounds like you have not recently travelled on the NJ between Innsbruck and Amsterdam or you would have noticed how tired the compartments have become or how noisy some of the attendants are. The punctuality is none too hot either but I suspect that is not OeBB's fault but more the responsibility of DB.
Imagine you spend EUR 1000, and them ÖBB cancels the train and you get stranded;
how as this train only been in commercial operations since december 2024 when were only in september 2024, the said december in one of your typed comments at video time of 11.03
a typo - it should read 2023
The cab control cars in my opinion are unsuitable - useless on the overnight trains and it removes flexibility to add cars depending on the demand
They can add cars if only a single set is running, but a double set has maximum length the platforms allow anyway
And it's important for their operation as increasingly more stations don't have the staff to reverse trains anymore and it saves time in stations like Munich Hbf where they have to reverse the train
Till today I've only had bad experience with NJ. I tried to take it twice and both times the train was cancelled. Once from Vienna to Paris because of strikes in Germany and the second from Brussels to Berlin due to some technical problems. I am starting to think I am cursed.
Классный поезд 👍👍👍👍🚆🚃💺
OBB is very good operator in the Daily traffic, but Nightjets suck. I travelled from Vienna to Hamburg, and we were forced to leave a train in Nuremberg. But in 2 minutes, we were able to go back there :D. So... If possible, use daily transport. If you need to go by Night, use Flixbus instead.
Flixbus is only for hard masochists. Should be forbidden as fuck. Stop lying and doing ads for these mfs.
yes; I had enough with Nightjet
@@markoobid2005 I'm not, but do we have other alternative than flying? Flixbus, plane or Nightjet...
Какие шикарные поезда едут по дороге на станции и самые классные, комфортабельные, удобные купе и верхние и нижние места полки чтобы лежать да спать 👍👍👍👍 ЭТО В КАКОЙ ЖЕ СТРАНЕ ТАКИЕ КЛАССНЫЕ ПОЕЗДА? 👆
Google translated that error message to "A Gross Error" 🙂The problem with the new Siemens cars is that they are permanently coupled, so if one car has safety issue, then all cars hace a safety issue since they can't take deffective car out of consist.
Air valve would likely be related to braking which would be very safety critical. For all you know, the conductor kept his thumb pressed hard on the leak all that time so that they train could make it to the first station where you can catch a train to Rome. But interesting that the train later made it to Roma train station (I could have understood traim limping to Rome's maintenance shops but not to the train station, unless they though problem had been fixed and the return journey would proceed. (so it all depends on what time you got the notice of cancellation).
The problem with your door handle is really poor workmanship on brand new trains and there is no excuse for that.
The old Viaggios were very old/conventional steel design. Not sure when they stopped production. If they had to hire new employees to not only restart production, but also get that plant to start working with more modern aluminium trains, fixed couplings etc, it is quite possible that Siemens has has quality assurance problems (like it does assembling old steel viagios in USA (called Venture due to all the USA modifications made, they are no longer Viaggios)
I get the feeling Nightjet is victim of its own success and unable to keep spare equipment for last minute substitutions when there are problems like you are experienced, and likely have such high utilisation rates for the trains that there is little time for maintenance.
The Nightjets are not RIC, but the marking on the car indicate, next to the 230 speed rating that it has been quaified for A, D, I and CH. have no idea wat A is, but suspect D for for germany, I Italy and CH for Switzerland. ( Being based in Austria, ÖBB need not list Austria as a country where its non RIC carriage is authorized to be used). BTW, I find it interesting that a foreign conductor would be in charge of mechanical aspects of the train. You would think an OBB employee that remains on board through the journey would be.
What an embarassment to the OBB...🥵 Is Andreas Mattha on vacation??
no, he travelled the day before on a VIP Nightjet 2 to Rome; of course, apparently the Trenitalia staff was more capable on his trip
Looking at this video, a lot comes clear now to me. I am working in a DB Reisezentrum and two days ago I had couple of Travellers with these Italian unused stamps on their Nightjet tickets for the Trip Roma to München. Now I see why.... What a shame, to offer such a bad product
You sure have no idea how this works. The statement "an over-jealous and rude Trenitalia conductor was unable to close the valve and decided to kick out the pax" is pure sh!t. Learn first, ask second and, since you are getting money for these "reviews", try to be if not professional, that clearly you are not, at least, minimally objective and informed.
The paying customer has the right to know why his product was not according to what they bought. I don't know about Italy but at least here in Finland you're entitled for a compensation for a much late running train or any significant changes.
@@Itapirkanmaa2this is EU law, he gets 50% back and probably none of the money for the Italo because an alternative was offered by the conductor (the 9 something train) which is what is required.
@chielmeiberg actually I have officially aborted the trip in firenze; Hence, ÖBB must refund around 25% of the total ticket cost of Vienna-Roma; that amount is higher than the cost of the italo ticket
Those ads are also present in the metro stations. Tried looking for trains on the OBB website but no links are NJ2s.
EDIT: slightly changing the comment as I commented early on in the video and didn't notice the ads at the end.
You can see these ads at the end of my video.
@@doc7austin yeah I commented shortly after starting to watch the video and forgot to correct the comment. It came to mind immediately as I often give attention to them while commuting. I'm sure the situation is gonna get fixed sometime in the future but it's definitely not a great start 😅
Excellent video as always - thank you. However, I think 'avoid OBB NightJet at all costs' is a bit unfair. I know from personal experience - sleeper bookings that go wrong are more difficult to navigate than cancelled daytime trains, i.e. when the problem(s) leaves passengers stranded at night. Rail Operator and/or Credit Card Insurance (here in the UK) will usually refund costs - but finding a train full of people somewhere safe to stay late at night is not automatically easy. For that and other reasons, I prefer daytime trains and hotels overnight. That said, our experiences to date with OBB NightJet have been good.
The service recovery of ÖBB is terrible; if the nightjet is cancelled, I do not want to sleep in a dirty hotel at night and sit for 12+ hours on some daytime trains
Still newer and 800% cleaner than any US train...
what do you say about the stadler caltrains ?
@@doc7austin never heard of them
@@WysteriaGuitar san francisco to san jone, electrification just has been completed, since yesterday it runs baseline every 30 minutes with faster, electric trains. check it out!
yes; i think the new Caltrain electric trains are very clean
Man, just use the airplane instead of ÖBB's crappy Nightjet trains and DB's ICE failures, It's just simply better choice than these two...
Very unfortunate experience. Is there EU a bill of right for rail passengers in the same way as for air passengers?
@@iany2448 yes there is
RFI is responsible for not allowing Nightjets onto their high speed network, Siemens fucked up the train software, Trenitalia conductors didn't have the knowledge of operating the train properly and informing passengers rightfully (although they announced you can take the highspeed train to Rome at 9:33) but yet ÖBB is blamed?
As I said in my video: the main culprit is the Trenitalia conductor
If I were RFI, I would ban Nightjet2 completely from the Italian rail network
@@doc7austin just because you are frustrated with your trip?
At the end of the day, OBB is the one who operates the train and collects the fare, so all responsibility is ultimately theirs.
Which software is the "problem"? Where are all the "bugs" said in video? It's a complete shittalking of ÖBB without any reason. If there is a problem because of that "valve", the first blame is the Trenitalia conductor and maybe their training procedure on new units. Who is responsible for that? Trenitalia, ÖBB or Siemens? And I doubt it very much that the cancellation in Florence has any connection with the valve. The Trenitalia operation centre just shortened the train route because of big delay (they are doing it often) and sent the passengers to Frecciarossa, and then transported train to Rome as an empty stock, as there are many train paths full at that time (2 hours later than planned) and the train could have had even bigger delay because of it (195 min means they managed to get the train to Tiburtina quite fast, they could have 200+).
Which are other "bugs"? Broken handle? The software error and lights on happened when still in Austria, nothing to do with RFI or something. It's very probably a safety mechanism that when hard error happens, all the lights are turned on to ensure evacuation if necessary.
How was the ride itself? Comfortable ride, good sleep? Nothing mentioned in video, just complete shittalking. Where are highlights of Direttissima between Bologna and Florence with the longest tunnel in Italy? Normally these things are in videos, but this one had to be negative from the very beginning. It is a purpose of this video. Already the "Train not safe" title, while there is not a single thing in video to support that.
And at the end... Where are 1000 EUR? I only read less than 500.
And one more remark: Italy does not start on Drauwechsel bridge in Villach. It just starts some kilometres before Tarvisio.
when I went from Wien to Bregenz before and even back by NightJet in the capsule,t here were no problems whatsoever. Maybe you shouldn't judge it based on one particular experience.
Truth however, Siemens sucks for not delivering something that works, that's a bad trend in general going on here...
4 out of 8 nightjet trips of mine were cancelled in the last 9 months - this is not a single instance
@@doc7austin how many of them were in the newer Nightjets? And were they cancelled entirely?
@@doc7austin Took another flawless trip from Bregenz to Wien. 3 trips on Nightjet without issues (apart from me getting coffee instead of tea for breakfast but that‘s just a minor inconvenience to me). You sure you want to judge the entire service based on your limited experience?
Something happened.
what happened ?
It's not that I enjoy your suffering, but 5 minutes into the vid and I'm truly captivated as to what could've gone bad, and boy... did the train deliver.
I mean, you had more than one hour delay, look at the bright side: you're getting your money back. Due to the complexity of the trip... idk 25%, 50% or full refund. I guess it will serve OBB well. Keep up with these defects and their budget won't handle so they'll press Siemens charges for delivering them ... a brick.
In Romania (I'm from Romania) chances were you could pitch a 9-hours delay (this year's record) AND not get your money. So you'd be poor, hungry (no restaurant/breakfast option), tired and irritated.
The Nightjet 2 felt indeed on its inaugural journey: plagued with issues. To be honest, a little amazed because I'm sure tests have been made, but undiscovered by now?
Either way, the OBB has that app which allows you to report any defects. REPORT EVERYTHING.
And good thing you reported that Italian chap. Rudeness shouldn't be tolerated!
But on a brighter note, you may have seen that in Romania, most SH western or malfunctioning rolling stock gets imported and put to use. If the Nightjet 2 is of no use, throw them over here :) they'd be good as they are.
Fancy lights? Don't need them?
wireless charging? nope.
breakfast? absolutely not.
ipotetically, as long as the cabin door shuts, the rest are perks and it's good to go on the Ro network.
SO if this was horror, try a Ro national sleeper wagon class 71-31, let's say from Timisoara to Iasi, it'd change your view on these Nightjets :)
Cheers!
I totally get you as a fellow Turk. Honestly, even CFR's couchette beds are comfier than the best TCDD offers.
As for the delays, Romania and Turkey are in the same boat. Europe’s passenger rights are amazing compared to Turkey. Here, even a "fast" train can have a 30-minute delay on a 3-hour trip. And don’t even get me started on the night trains-they’re officially 13 hours but always run at least 3 hours late, and TCDD doesn’t even adjust the schedule.
So yeah, it’s no wonder we see Europeans as "crying babies" over minor delays, especially from a Balkan perspective…
hi, i doubt that cfr night trains get cancelled as often as ÖBB Nightjet trains
@@doc7austin in case of cfr you have to decide what's worse: mega delay and the company gives you 1 bottble of water/tea if winter + 1 croissant or cancellation in case of severe weather (rail tracks crack due to extreme heat or cold or floods or fallen trees).
Cancellations DO occur but unlike the west, you next train do your destination is in 24 hours.
So what do you pick? Starvation and cold/sauna in train or book and overnight for your trip the following day?
Because that's the conundrum you as a passenger have to face July-August or November - January for trains like Bucuresti Nord - Satu Mare / Iasi / TImisoara / Sighetu Marmatiei / Bistrita Nasaud / Oradea. 1 night train for each route.
But now I really want to see your opinion on the worst sleeper train EU has to offer: the classical 71-31 of CFR Calatori. It's really bad, here's how bad:
ua-cam.com/video/Unv0lw1m2Vk/v-deo.htmlsi=okx-IPkgUmi63o-3
In the beginning, why's that night train going backwards?
the depot is located in the west of vienna main station
In my eyes here the problem was more caused by Trenitalia then öbb, I still think the nightjet is a good product and problems mostly are caused by German infrastructure or here by the other operators
well, yes I agree; I think this terrible Trenitalia conductor is to blame for that mess;
Good luck with getting the money back - or maybe a good lawyer!
No, I have to involve APF from austrian traincontrol to hopefully get all the money back
I think this was also handled really badly by OBB at the end, from a customer service POV. OBB should have emailed all the customers on this train and apologized for stranding them in the middle.
Also, ignore my comment if they already did that 😂
ÖBB didn't send out an apology email; Instead Trenitalia staff was telling us that the train was operating normally between Firenze and Rome; And I am still fighting the receive the claimed compensation payment;
@@doc7austin wait, so the trenitalia office at Firenze gave you a letter that said it wasn't running, but the staff were saying smth else?
@IndianGeek5589 well, it took me 2 hours to convince trenitalia staff to issue me a written confirmation about the aborted trip; yes, the trenitalia system showed that the train was running normally
when you are going to post part 3 from romania?
in 3 weeks possibly
15:21 its a ÖBB Taurus not Vectron😀 btw good Video
too much going on, so i mixed that up
Alas it was much better when the rolling stock was standard between countries and we didnt have these spaceships that dont work
Nightjet 2 = Spaceship Titanic
Why they ejected you if train was able to arrive Rome?
I would not be surprised if the maximum working hours for the train crew were exceeded due to the significant delay. And since the train crew is thus not allowed to continue working, the train is also not allowed to carry passengers.
@@podr0znik1they don't have a crew car or crew couchettes where a part of the crew can have rest?
@@warmike No, I don't think so.
Thank you for showing us things as they are.
Are OBB trying to rush improvements to try and stave off competition from other operators?
The least said about their new dynamic pricing structure runs the risk of driving passengers away.
At 65+ I prefer my privacy but the capsules do not inspire me to try them.
ÖBB Nightjet has lost me as customer - forever !
The fault for the rushed introduction lies partly with Trenitalia as well, as they started enforcing new rules for fire safety of trains on the Brenner pass, which at the moment only the RJ2 and NJ2 comply with.
Conductors and train drivers in the USA are not allowed to use cell phones except for official company business. Texting and talking on a phone will get you fired in a heartbeat. Like you, I hope there is a second driver in that cab. In the USA the driver sits on the right side of the cab. This guy is sitting on the left.
where were and what were the air traffic controllers doing when two airplanes collided with the twin towers in new york? i can understand the first plane but the second?
There is no second driver in the cab on most Italian passenger trains, in that case it's highly likely he was alone in the cab. That train was for sure under ATP system coverage but still that's not an excuse and it's still very dangerous
@@intersezioni Traffic controllers cannot change the plane's flight route if the pilot (in this case the terrorists) fly deliberately into the building, or into the mountain, like that German Wings (if I remember correctly) suicidal pilot did some years ago. Planes don't fly remote controlled. Don't drink and write.
@@intersezioni What could controllers have done to stop the collision?
When you buy a new train from Temu.
i guess after the failure of siemens, it would be wise to look for alternative train solutions from china
Don't forget Siemens & the new Berlin Airport 😅
OMG, I have been spending so much time and energy to persuade my friends and family to always travel by train instead of flying. I am glad none of them was on this train. This is a pure PR disaster 😢.
yes, when travelling with family -> the nightjet is a NO GO in my eyes
Where were the pre departure checks?. Aren’t Austrian checks as rigorous as other countries?. Shocking customer care to simply cancel the return. Not something prospective travellers would wish to see.
obviously not enough staff to check the trainset beforehand
@@doc7austin Must have been operating a genuine Skeleton Staff. Unfortunately post Covid they are either supposedly’Working from home ‘ (though often out and about!. A business culture that must be changed as in this case it could be life changing. 👍🏻🏴
What a shame. The interior looked very comfortable. But safety first. However, no excuse for incompetence or rudeness of staff.
This is what we call, testing in prod..
shit happens
that shit with Nightjet happened to me FOUR times in the last 9 months
Over-jealous?
why ?
@@doc7austin - Guess what? ÖBB recently contacted a friend of mine that was on the same journey as you, he also got the ''the fault lies with the trenitalia conductor'' excuse lol
@AutoslaapExpress oh yes; i was told the same.
I like a sofa or comfortable chair with good window view when riding in a sleeper.
well the bed is in direction of travel; this is very comfortable
The lights are too bright when walking through the sleepers.
It's not obb's fault, its a new trains
Why is it not ÖBB fault ?
If OBB buys new trains, and new trains go kaput, its definitely their fault.
Imagine if your bus/tram failed, and the operator just said "Oh its new stuff, not my fault" 😂
@IndianGeek5589 fully agree with that;
@@doc7austin I'm Italian and we have lot of problems with our railways, trust me obb is better
Rude or incompetent?
The Trenitalia conductor: both ! You should have seen how he ordered the passenger to leave the train immediately in Firenze S.M.N.
The day will come and the person in question get banned from buying railway tickets in Europe!
what do you mean ? Is it my fault ?
I hope you got a full refund.
until today i have not received a single euro in compensation
Vectron and Siemens 😢😢😢
Öbb and its incompetence
ÖBB doesn’t owe you for the fare between Firenze and Roma, as they offered an alternative within the required 100 minutes as told in the train, the 9 something to Roma. You, on your own, decided to do Italo so you have to pay for that yourself in full.
Maybe you’ll get lucky and they’ll goodwill gesture you but don’t count on it lol
read the law: in case of a train cancellation, i have the right to abandon the trip; moreover, no one has issued us replacement tickets for the frecciarossa
@@doc7austin I did.
a. reimbursement of the full cost of the ticket, under the conditions by which it was paid, for the part or parts of his or her journey not made (article 18 section 1a).
Part/parts implies direct train connections from my understanding, not aborted trip halfway through.
But I’m not a lawyer and I thought you were gonna claim it as a continuation of your journey, so fair enough.
read the austrian law : in case of a cancellation I have the right to abort the trip mid-way; öbb needs to refund the not-used portion
@@doc7austin ah, I was reading EU law
@chielmeiberg Article 18
Reimbursement and re-routing
1. Where it is reasonably to be expected, either at departure or in the event of a missed connection or a cancellation, that arrival at the final destination under the transport contract will be subject to a delay of 60 minutes or more, the railway undertaking operating the delayed or cancelled service shall immediately offer the passenger the choice between one of the following options, and shall make the necessary arrangements:
(a)
reimbursement of the full cost of the ticket, under the conditions by which it was paid, for the part or parts of his or her journey not made and for the part or parts already made if the journey is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return service to the first point of departure at the earliest opportunity;
❤🤍💚✌✌✌ Tom from HUNGARY.
Please travel in fadak train in Iran
no, i won't
Please travel in fadak train in iran
8:35 ..."Instead of a PLANED"... 11:30 ..."SADELY"... 17:30 ...What is on track 5?...
the sadely curse --- i cant write sadly :-)
This could have happend , has happend to alot of people , i personally have never had the chance to travel by night with OBB - but i will try it one time ...juust to see how it works ,
i dont belive that you nessearly need to avoid them in the future , they cant be that bad ..-mistakes happend , its part of the game if you call it that .
About your claims for money ,that you mean OBB ows you , well , go talk to them, send them a mail , tell them your side of the story ,if they agree with you on all sides , they grant you the money ,you claim you have the right to have, otherwise you wont.
Same goes for airplane episodes where people say ,the airliners own them money , i have read dozen of different comments , stated that they ow me money for all kinds of reasons , but in the end
it comes down to how the airliners sees it , whats right in theirs eyes , and what now.
Well , i know alot of good things can be said about different railway companies , includes OBB -DB , u have all kinds names from all over eroupe ,but i choice to try to see the best in them ,even when mistakes happend.
For the money - if ÖBB doesn't pay up, I will sue them
@@doc7austin alright
Booking and Spending money on something who doesn't care completely of their responsability it's exactly Obb nighjet are, technicals issues i can understand but leaving peoples sometime without solution mostly when their service train get trouble is one of their speciality, delays it's something that i refuse to talkin' about how disgusting they are, honestly i do not advise anyone who have the plan to travelling with families they gonna to be dissapointed for sure, i experimented obb once from Frankfurt Airport to Amsterdam in 2023 a pure joke never again but gonna take a plane instead, They gonna to inaugurate the NJ2 with severals issues? honestly i will be not surprised by that
nightjet is on my personal no-travel list
@doc7austin My bad didn't know that
11:09 damn, we are time travelling?
also i think that Nightjet is overrated
ah, i mixed up 2024 with 2023
To be continued
Let's Hope this crap won't come to Zurich 🤞
The fleet for NJ to Zurich is pretty unique and exclusive so I don't think they'II change it, at least in the near future
NJ2 software bugs are perfect to wake up all passengers at night
it will come for sure.