My 2022 Model Y Was Delivered With Serious Issues
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- Опубліковано 12 чер 2022
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Hello all, I haven't been able to make videos lately due to the condition of my health, but I wanted to share out what I thought was going to be an exciting experience. With the delivery of my 2022 Tesla Model Y, it's been a rough ride. So far, the high pitched whine is the worst and Tesla has not been able to address this concern. I'm sharing out my experience and hope to give an update on what resolutions I'm able to find.
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If you guys keep buying Teslas no matter what the issues are, then nothing is going to change. It is unacceptable that after these many years, the quality still crap.
Too much money for a piece of c*** I was about to buy one of those banana not anymore thank you
Thats true. Here in Germany, initially, Fremont-made Teslas were imported. Given German attention to details, the complaints were so many that eventually Tesla decided to import Chinese made cars instead. Way better quality than US-made.
@@nicouh that hurts! 😫
Cough - Dieselgate. 🥲
(Kidding)
It's funny so many people rubbish Chinese made EV at half the cost of a Tesla yet the quality of these EV put Tesla to shame!
this. Tesla buyers are almost masochist in how they keep coming back for more despite being some of the worse built cars in the market.
There are SO much EV options now in 2022 it really is no excuses. Wake up sheep, or do you like sucking up to Musk that badly?
I used to work for Tesla and I can’t begin to tell you how many complaints I have received about the cars. I still want one but there is a lack of respect for the consumer
You deserve everything you get after buying one.
It’s a shame. If this car is able to get to the quality it should be, it would be amazing! I loved my old Model Y (had a few quirks but nothing too bad). But this experience has been rough
I had to Lemon my tesla. And Tesla couldnt care less that my car was in service over 25 times.
You need to tell all please.
Hey Ava! Took delivery from Fremont about two weeks ago. Happened to notice metal and/glass flecks/ shards embedded in the floors under the mats? Thoughts?
Tesla’s Quality control inspection workflow failure is very apparent here. I have leased over 10 different cars in the past from various automakers and none of them had issues remotely close to this.
SHANGHAI TESLAs don't have these issues.
What quality control?
@@honesty_-no9he I have a M3 made in China and I have to take it to service center tomorrow 9:30am for whining motor noise and 4 rattles.
Tesla needs to improve quality. More than 60% delivered cars require service.
Poor design
This is totally unacceptable, we rejected out first Model 3 and were not treated very well as customers, basically we were told our complaints were deemed normal. I do not feel like Tesla cares about their customers but only has focused on delivering their poorly built cars. On the vehicle were ended up getting, there was a broken piece on the steering wheel cover, they never saw it, I had to tell them.
They know and saw all the defects. Just these vehicles are being rushed out for capital ! I strongly believe , Tesla is trying to gain as much capital and as fast as possible before recession hits hard
I rejected 2 cars before taking delivery of my model 3 back in 2018
BYD, NIO, X-PENG & ORA are coming to the rescue.
@@honesty_-no9he better EV's are coming we need better charging infrastructure
I think it's well known in the industry that Tesla's quality standards aren't up to par with other auto manufacturers, but I find these problems absolutely appalling. Especially for a $65,000 vehicle! In no way is any of this acceptable.
Because I've never purchased a Tesla, is having to schedule these appointments to fix quality control issues a normal thing?
Typically when you purchase a new car from a dealership they have a thing called PDI or pre-delivery inspection, which is the process whereby a dealership technician inspects a vehicle for any flaws and basically gets it ready for the eventual owner. A technitian will take up to 5 hours inspecting the vehicle. With Tesla they do not have dealership so you are actually are doing the PDI yourself with Telsa willing to fix any issues you may find. (Just like manufacturer to delaer) This is how Tesla sells $85000 for $65000 by selling directly to the customer.
@@CelestialObjects LOL what? Tesla doesn't save money for the costumer, they sell their cars at current market price, model Y as the one in the video right now is $80k on the Tesla site. So they're selling an $80k car for $80k, they don't sell vehicles at invoice, they cut out the middle man and the difference between the invoice and the msrp goes to tesla not to customer savings. The reality of the matter is there is nothing inside the car that's worth $80k, as shown above you get the quality control of sub $30k car for that $80k. WITHOUT the issues you get at most an $40k car as far qaulity and luxury, at MOST. $65 or $80k for a medium sized vehicle is luxury territory, go and sit inside a an $80k BMW, Audi, Benz or Lexus and then sit inside the model Y and you'll see that disregarding issues how bare bones the Tesla is. In fact go and sit in comparable EVs from BMW and the South Koreans, and see how far they along in terms of luxury and quality build. Yes there not as fast and don't make fart noises, but paying $80k for a Corrola sized vehicle and having a Chevy cavalier interior is embarrassing.
Yes it is. I had to Lemon my tesla. Its also very concerning that they dont let you drive the car youre about to purchase!
@@Buggabones yes COMPLETELY irrelevant in every single way possible dude
We have a "Tesla Store" 10 minutes from us here in Michigan and my friend w works there told us they are trained to tell people when they complain about quality that " Tesla is not a car company we are a technology company who happens to build cars". Well based on their build quality or lack of one it shows!
lol wtf that's hardly an excuse...
Saying this in Michigan in all places my god
My friend worked for Tesla at the factory in California. On his first actual day of work after spending the first few hours watching videos and getting things set up he was put on the "quality control" line. He was an employee with no experience what-so-ever and he was checking paint for blemishes on the assembly line. He told me he had never been so overwhelmed in his life. He was sweating profusely and he said he couldn't keep up with the line. He asked two people around him what he should be doing and they shot him dirty looks and said nothing. He was worried he was going to ruin someone's future car and being a decent human he quit. It took him years to even tell the story he felt so ashamed.
My new model y has one spot that had a dust particle. I hope they can fix it! Other than that, no major issues
You’re expected to do your job when you get hired at Tesla, I work on the robots on the main assembly line before paint how do you think I felt? No one was helping me, no one is holding your hand it’s hot it hard work, but I get paid a lot of money and I took the Initiative and learned you find the right people to help you, not everyone there is going to hold your hand. He had to check for bad paint and loose parts it’s literally so easy lol. But that’s why he quit and believe me someone else took that job 5 seconds later and went with it and probably is leading that quality line now. Working at Tesla is not for cry baby’s and whiners or quitters.
I picked up my Model Y in February. My car had dirty water stains all over the dash, the rear seat release didn't work, and one of the door trim was punctured. Of course uneven panel gaps were said to be within spec. There are probably half a dozen other minor things I left out, but overall I do really like the car. I just wish Tesla would properly inspect and clean the cars prior to delivery. I had to put my car in the shop twice to get these things corrected after the fact.
Sorry to hear that. It's frustrating for sure to have all of these issues with brand new expensive cars
Did they adjust the panel gaps?
gut infection alone almost killed me at 19 years old. respect to you for still working with all those diagnoses!
After everything you've been through and to be slapped in the face like this you're pretty calm. You're a better man than me. I bought a $12,999 2013 chevy Spark brand new and that car was immaculate. It's on its last legs now but it has over 283,000 miles. You should start sending emails to Elon Musk, Tesla big wigs and posting on their social accounts how grotesque and unacceptable this is. No one deserves this kind of treatment when their car is delivered to them. It only means one thing. They don't give a hoot if you buy their product or not. Other customers will take your place. I like Elon Musk but this is nearly unforgivable. Good luck.
It has definitely been frustrating. I also don't have a lot of energy these days to be chasing service around to actually address my issues. It's changed my view on the company for sure.
Well I have seen your story pop up a couple times in my Google feed so hopefully you go a bit viral. If that happens I bet a simple @ on Twitter to Musk would probably get you some attention and hopefully set things right!
@@shauns5278 Oh really? Could you share where you've seen the story pop up? I did see one article from auto evolution that surprised me haha
Your story popped up on Google News on my phone this morning..
Would you be able to link the article?
If people keep putting up with this garbage because "oh the technology" and "omg it's so fast!", this BS will continue from Tesla. Fanboys ate constantly overlooking all these major issues since day 1. Never forget the horrible uneven panel gaps, trunks or gulleing doors that hit or rub other body panels when opening. Completely unacceptable, people should hold Tesla accountable. It's not like ur picking up a used car for 10k. It's a brand new, expensive ass car. Shouldnt have scratches, dents, storage consoles that look like they're falling apart. Completely ridiculous. Just horrible. Btw, I know 10k is also alot of money these days folks. Let's go Brandon.
I just took delivery last Wednesday. I wasn’t aware of all the quality control issues ahead of time. I wasn’t told about the 24 hr time limit either. I assumed I was getting a quality product and any issues would be covered under warranty. I still spent 20 min or so inspecting car but didn’t notice anything at first other than a dirty car that I had them clean right away. I had a 4.5 hour drive back home and noticed a terrible metal or glass scratching sound from passenger side rear every time it went over any bump in the road. Luckily I made an appointment for the next day that was less than 24 hours. While looking at the car with the service tech I started noticing multiple fit and finish issues including door misalignment, scratches and the same back seat detachment issue.
This is where I started getting pissed. The Tech said the scratch might not get covered since I might have done it driving it home but it might get fixed out of goodwill. I told him I didn’t need any goodwill just a good car. Later he proceeded to tell me he could only log in 2-3 repair issues and I would have to wait 48 hours to put in a new service request. The service manager told him to go ahead and put them all in since she could tell I was getting frustrated but she had a lot of passive aggressiveness and was trying to blame me for not catching everything before delivery. She would say stuff like “don’t worry we’ll make sure the car is perfect for you” but you knew she was trying to give attitude and make you feel like an overly needy customer.
I have no idea when I will get my new car back which I had for less than 24 hours. Last time I saw it they were ripping out all the paneling in the back to find the noise. They called me the next day to let me know they think it’s the dampener in the suspension.
I hope and would normally expect they will do something to make up for all the hassle and frustration for having to deal with all of this within 24 hours of owning my new car but I won’t hold my breath since I get the feeling Tesla doesn’t value their customers.
It’s clear to me Tesla does absolutely no quality control and is expecting customers to do it with an untrained eye and within an unreasonably short window. It’s a scam so they can make more money. To make it worse you can tell the Tesla service team is trained to unapologetically put blame on the consumer even though they know there’s a scam going on - push out a crap product, don’t say anything to the customer, hope they don’t notice anything within 24 hours and if they do blame them for not catching it sooner.
Great technology, great performance, great charging network, TERRIBLE quality control and TERRIBLE service.
Thank you for this. I feel like for a long time a lot of Tesla owners have been giving a pass on issues such as this, in that they don’t have anything soured or tarnished for them, regardless of how bad the delivery experience/condition of the car was. Toyota, Honda, and other reliable makes could *never* get away with pervasive issues such as this and they operate at a lower price point. Good for you for calling Tesla out.
in the netherlands these cars are 110,000 euros. My dads collegue bought one and had interior bodywork be loose, the seats making noise when sitting in them, creacking when the front doors open and problems with closing the trunk. He brushed it off as tesla being a startup company. Meanwhile my dads volvo v60 T8 inscription has had 3 problems since he bought it 2 years ago. The trunk makes a lot of noise when it locks, the charger cap opens a bit difficult and it got a heater problem after 2 years. People absolutly bash volvo for having these problems after 2 years being a daily driver and brush off tesla having problems when it gets delivered.
@@thijsvanrijn6802 Tesla Model 3's have widespread heating issues in Northern Europe. The heater doesn't work at all when it's really cold. This issue has been around for two plus winters now and Tesla does nothing to fix it. I can't believe people are still buying these cars with these prices.
My husband took delivery of his ‘22 performance model 3 this past Tuesday and there’s a straaannngggeee high pitched sound that you can hear when he reverses. Literally sounds like a UFO from a movie lol
U not so smart. That humning noise when reverse is there because usa law safety regulations. Same like big truck beep when they reverse. Duhhhh
@@YouStupid69 I chuckled at this - not because “I not so smart” but because you came at me so hard with ALL of that bad grammar 🫣🤣 I actually just found out about the regulations hence the sound. Literally just yesterday. Chill Danny 😔
@@tym.currin5589 oh as long you learn something new, because my smack talks. Don't worry about grammar, my English not good but I'm cuss with so much knowledge then a commoner.
We were supposed to pick up our model y last Friday but the panel alignments were pretty bad. So much so that I had to unfortunately decline the vehicle because they said some of those were within spec. Thankfully i got paired with a new VIN coming this Friday so hoping for it to be better than the last one
Glad you were able to spot the issues then decline. Nearly all of my issues were on the inside, so it wasn’t until I got in the car and they drove away that I noticed how rough of shape it was in
@@DylanHongTech I didn’t buy a Tesla, but when I got my new car, I had a checklist and a number of tools to test the vehicle prior to me driving off the lot. I walked around and took photos all the way around and on the inside, tried every charging port and qi charger. Made sure the HVAC system was working, the heated, ventilated seats, all the lights etc. I probably spent 2 hours at the dealership inspecting the car prior to driving it off the lot. If the car isn’t in perfect condition prior to me driving it off the lot, I don’t take it. Once a company has our money, they for the most part will try to resist fixing any issues due to the fact that they will blame us for any “new” issues
@@josephyang3260 You wasted your time. Inspection only applies to Tesla. When I buy a car, I just get in and drive knowing full well they understood the assignment.
Hey Ben! Also took delivery from Fremont about two weeks ago. Did you happen to notice metal and/glass flecks/ shards embedded in the floors under the mats?
This is so embarrassing and unacceptable. I had a model 3 delivery w similar issues and I had to rejected it for a price tag of 63k just couldn’t justify it. Clearly they don’t have a proper final inspection associate, if they do and this is within spec, sad. We all love Tesla but gotta get better w fit and finish, not right! Please keep us posted and good luck.
The service people have said that many of these issues should have been caught. I think there are protocols, but they just get rushed because they're pressured to deliver as many cars as possible
sad as even GM under 30k cars have better fit and finish and dealerships make a good effort to detail and clean vehicles
We all don't love tesla lol
I love Tesla just wish they would improve on quality especially at high price point. Dylan yeah ur right they do just wanna get the cars out. I asked an associate how many cars are declined at purchase he said about 10% (asked that a few years ago). Even the great Sandy Munro said to Elon’s face ur cars fit and finish need to improve and Kia is even ahead of u in that category.
Wow I was just looking to purchase a new model Y, forget that!!!!
Thx for the video
Sixty five thousand for a car with that kind of issues is unacceptable.they should give you a new one and give you a hell of a discount for your troubles. I hope your health gets better. Take care.
A $10,000 car and a $55,000 battery. You picked it.
I financed my car 5 years ago, and my last payment is this month. I won't be in a hurry to replace it because all in all, it has been a great model, and not a lemon.
That's what happens when your main focus is quantity rather than quality... Expect worse with the 10% layoffs Elon is now doing
Nothing against him but his products are like that for over a decade now, and has all the resources to fix this rather than focusing on sales numbers.. This is unacceptable at this point
I sympathize. The buying experience on my 2018 Model 3 was pretty miserable, so much so I almost canceled the order. At least they fixed all the issues that cropped up post delivery (rattles, charge port door failure, etc.). But I keep reading about and seeing experiences like yours, added to my own, it’s really a crap shoot and highly dependent on getting staff that cares about their job or not. They’ve consistently failed to address these issues at all. I do love my car, but if I do decide to get something else, it’s likely not going to be a Tesla. The competition looks pretty nice nowadays.
There have been articles written about quality issues regarding Tesla for years now. Thank you very much for sharing the problems you have with Tesla, now I know I won't ever be buying one, ever!
Putting environmental issues aside-Spending $66k on a car (which is about 30k more than I’m willing to spend on a depreciating asset-and I love cars) to save $1500/year on gas just does not make sense to me.
I don't think anyone is buying a 66k tesla to save money on gas. People are paying for the tech and the acceleration. If anything we must compare apples to apples, so I would take a 66K suv from Audi, BMW or mercedes to compare it to. But even then, the Tesla looks like its just generic toyota/mazda parts bolted onto its high tech batttery platform lol. Even the guy who designed the tesla designed mazda cars, so no wonder they look alike.
Thank u for sharing!
I guess Tesla needs to increase the price to 80k to do quality control.
The X is going for $120K and has worse build than this Y.
Hope you get your health issues resolved!
Dang we have the same build and I’m picking up in a few days. Hopefully you get your issues fixed up and the build issues aren’t too widespread
Good luck! The service appointments have been flowing in and lots of parts have been ordered for my car
Check your floors! Also took delivery from Fremont about two weeks ago. Did you happen to notice metal and/glass flecks/ shards embedded in the floors under the mats? We’re still finding them even after vacuuming!
How's your Y doing? I picked mine up and there was a significant amount of curb rash that they didn't catch for some reason. Interior was also dusty and dirty.
I have literally taken possession of three new f150's with belt moldings or bed caps not fitted correctly. Even months to years (20k+) later when I report the issue to the service center they have approved warranty and fixed the issue. 24 hrs is absolutely a slap in the face. The dealer had the car how long and didn't notice but yet you are tasked with the same thing but only have 24 hrs, much of which is in the dark. Maybe Tesla isn't the manufacturer I thought it was.
Thank you for the great review and unbiased opinion.
That’s the problem with home delivery. The delivery guy makes it hard to really take a look at it. I’m not getting mine Friday. We all need to start rejecting these cars until they get it right. Panel gaps are unacceptable after paying 73k. Panel gaps don’t exist with Lexus and Audi. Just saying
Your point about home delivery is spot on. People keep asking me why I accepted delivery. The guy dropped it off and to get inside the car required signing for it. He left soon after I got inside. The outside of my car is in pretty good shape, so nothing worth refusing delivery over until getting in and driving
Then just buy Audi.
Looking at this video and I really expected a bunch of things wrong. Dirt from the car sitting and being transported and not being fully, spotless is a detailing issue. The people that cleaned it just missed spots. The glove box and that back seat are issues but I still don't see PANEL GAPS. They just aren't fastened correctly. Even the trim in the back. This is definitely click bait for people that want to have a problem with Tesla. I've had multiple expensive vehicles that have had similar minor issues. I'm not seeing anything much different here.
@@Darthmaull0101 brand new car shouldn't have those issues. Scratches on interior panels, both plastic and leather? U gonna see that EVERY. DAMN. DAY. Fuck that. Console door that looks like someone bashed it? Cmon now. Car cost a shit ton of money.
@@tone7560 maybe its just me but I've had alot of cars in my years, New and old and everyone has had something that you can say it shouldn't be that way. Thats just the nature of the beast. My last car was a Mercedes 45 GLE AMG very fun and fast car to drive. When I got it, the trim on the steering wheel was coming loose, the turn signal when turning to the right would stick and only turn off if I manually did it and the sensor to avoid a collision would sound from time to time. This scared me the first couple of times it happened because I thought I was close to something. And that car cost more than that model Y this guy just got. They are cars. None are perfect. The problems I stated in my first comment are legit but complaining about some dirt that can easily be taken care of in a car wash detailing shop just comes off as entitlement to me.
You can get an app that turns your smartphone into a sound meter. It doesn't matter if it's not exactly calibrated correctly as long as you keep the same app on the same phone you could measure the sound levels in two different cars and no for sure whether one is quieter than the other.
My model 3 21’ model build had quite a few issues too. It was from Fremont, and trunk, frunk and 3 doors had to be aligned, left inner light didn’t work because it wasn’t connected, windshield wipers banged into each other, wood trim was cracked on the passenger side and the power lift gate died
Just took delivery of my 2023 Model Y 2 weeks ago. Fortunately, I didn’t have the interior quality issues nor the whining wind issue you experienced. The vehicle did come in a bit dusty. We had to spend a couple of hours detailing and cleaning it out ourselves. Anyway, other than the the car not being clean enough when we took delivery, we’re having a very positive experience so far.
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I'm getting a lot of repeat questions/comments, so I'm making this pinned comment to address them. Thank you to everybody who has expressed concern for my health, I'm working on recovery but it's been a long and hard journey.
1) Why didn't you refuse delivery? - The home delivery that Tesla auto-assigned to me makes it difficult to get a full inspection in. The delivery person left immediately after I was given access to the interior of the car. Most of the more serious issues with the car were on the interior/only noticeable when driving, and you can't drive your new car without accepting it. Also, most of the cosmetic issues I'm okay with having Tesla fix in the future, but it's the whine that really is the most frustrating thing that would have actually made me consider not accepting the car had I known it made the noise.
2) Why trade in a 2021 for a 2022 Model Y? - I wrote the video for this, but I got too sick to film it. It boils down to two things, the finances and the features. Financially, my old Model Y appreciated in value a lot. I also put an order in for this new car before the last round of price increases. After everything, it cost less than $4K out of pocket to trade up to the new car. The new car is also worth about $10K more than my old one, so it was an instant $6K profit. Otherwise, I was interested in the newer features of the 2022 Model Ys like the dual pane windows, HEPA filter, new center console, and more.
3) These aren't real issues, stop complaining! - My local service center has confirmed that things like the glovebox, dash, and rear mirror housing are damaged. They also recognized that it was very dirty, so they cleaned my car during the 3rd service appointment. They also acknowledged that all of these cosmetic issues should have been caught during quality checks. The only issue that I'm still having serious issues getting them to fix is the loud high pitched whine coming from the rear.
Crazy that some people don't see the problems here. They are fine with giving their hero, Elon, and Tesla a pass.
You would never see this crap on most cars less than half the cost of this Model Y. Why should it be acceptable here!? Crazy!
When I started noticing issues with my 2018 M3 and started to actually stay something to the community I got completely disregarded, I heard the same thing "those aren't major problems" "sounds like whining" "you're lying".. My model 3 was a damn rattlebox.. There's way to much fanboying within the Tesla community and they will come for you too once you actually have any issues. Shut up and be happy! 😮💨 It's like an MLM cult..
@@cnfusd I’m getting hate from both sides on this video haha. I wasn’t expecting me sharing my experiences to be so controversial. Tesla fans are saying that I’m being too picky or that it’s my fault for accepting delivery. People who dislike Tesla are saying I’m a sheep for buying a car that I wanted. It’s been strange
Thanks for sharing your experience. I did the same as you, I sold my 2020 Model Y and got a new Model Y 2022. I picked this one up 10 days ago. Fortunately I got an absolutely perfect build on the 2022. It’s such a better car after 2 years. I hope my experience is more normal.
@@DylanHongTech It's a damn good car! The technology is unmatched (as of now) but as for my own standards and the experience I had owning one with the build quality and service I was ready to move on. I'm sure I'll be back one day but I'm enjoying my Audi E Tron currently. No hate on anyone's decisions or sharing experiences good or bad! Keep up the good work!
Time to leave the cult. Especially now that it's been shown that autopilot will turn itself off right before it crashes so it's technically not liable
Well, it's clear I'll not get a Tesla until consumer reports clears them of this kind of unacceptable experience
Damn bro, i hope your health gets better.
Thank you, I've been working on it.
Sorry to hear that. I’m in the same boat. Was so excited I Finally took delivery of my first Y, but only got to drive for one week then it went to the shop for repair for the past two weeks. I hope they will address the issues otherwise I will sell it. What a total disappointment for a 65K car so far!
They must have a serious quality control problem that needs to be addressed. The car should have been flawless to begin with, considering it is a brand new car. Quality control seems to be non-existent with this company. They need a better designed car, or better employees, maybe both?
Consumer is the one doing QC, this is my conclusion.
From Tesla employees I’ve heard from, this seems to be the case. Apparently most (50-60 percent) cars delivered require some sort of service follow up, though most seem to be smaller issues than mine
I saw Andy Slye's video before this. These are making me a little apprehensive because I have a new model Y apparently sitting in Colorado Springs that will be delivered to my house as soon as they can arrange a carrier. I live about 300 miles from the Colo.Springs Tesla center so I anticipate that it may arrive a little dirty, however 4 of the items you mentioned should have been noticed and corrected before delivery. I keep hearing that the delivery quality is much better than it used to be, but there are still examples like yours which are hard to comprehend. I suspect that they will fix glove box, the backing on the back seat and the separation at the pillar jct. The high pitched sound is a bigger issue that Andy talked about in his video. I think that would ruin my experience with the car. So many of the issues people are posting about seem so random. It's mind boggling. Good luck. Thanks for the video. I will try to remember to update you when I receive my car ... soon, hopefully.
I've talked to at least 5 people from Tesla and they seem to feel like my car is an anomaly. It does seem that as a whole, the quality is getting better, but I just got very unlucky. That being said, their reluctance to do more trouble shooting to fix the high pitched noise is very frustrating. My car is in the shop right now, but the fixes to the dash and glovebox are scheduled for a later date due to them having to re-order those components. Best of luck with your car, I really hope it's better than my experience.
Difference between Teala and Toyota is quality control aside from reliability. Toyota is top notch and they do a cae wash and wax before delivery and make sure everything looks good. Tesla probably just delivers the car off the lot without any inspection.
Dylan, listen man I picked up my model s end of January 2022. It took 6 months from order to delivery. Car was supposed to go to superior but couldn’t due to the Marshall fire. I had several issues and didn’t know where to start. I sold my previous vehicle and didn’t want to decline delivery. Your best place to start is your location where the vehicle was delivered, know your parts manager get his cell number. Know him and have a lot of patience. The end result after 6 months all of my issues were fixed but you need to have alot of patience and it will get fixed. The key to getting your issues resolved is know your service manager and parts manager. You don’t get anywhere then call tesla option 1 like your buying a new car again and whomever picks up start voicing your concerns. Best of luck.
This is why i canceled my Mx order. If you search the forums and internet, there is way too much of the same issues. For the price , Tesla should be ashamed. They just don’t have the experience to make quality vehicles. They are a technology company
I worked at Tesla Fremont and had to quit because it was a High pressure environment, i worked at the end of the line. The end of the line is right before it’s delivered to the customer and i was shocked at how dirty and defective the car were delivered. I asked questions because i detail cars and really love Teslas. They just deliver the cars as is! Wish i could’ve improve the customer Experience!
I agree with the scratches and misaligned interior pieces. Also a poor detailing of the car before you got it, is pretty sad. But even exotic cars usually need a full detailing in paint and interior. Take a LED light at night to the paint of your car, I bet you find buffer marks and hazy spots, even scratches. That is so common on any new car, even at 50K and higher. My friend bought a new Subaru, the paint looked great to me. After she spent 1K to have it detailed. It looked 2X better, an amazing difference. That car looked so shining and the reflections were killer. I hope you recover from your illnesses and feel better soon.
😩😩😩I would be so disappointed. They still haven't gotten it together and honestly 65k isn't a small amount you definitely deserve a better delivery. Was that your camera bouncing around or the ride itself? I appreciate this video so much. Ty for sharing this experience.
My camera was on an arm suction mounted to the windshield so there were some additional wobbles for the video.
Can you measure the panel gaps between the right side of the car and the left side of the car ? And how much it differs on each other ??
Wooooowww man... kinda heartbreaking. My Oct-Dec delivery of my 2022 Model 3 RWD will be my first nice car. I'd be absolutely shattered if it showed up like this! It's inexcusable!
Just received my 2022 model Y. My experience was fantastic. The build quality appears so much better than my 2018 Model 3. I have not found one flaw on my car.
Where was your car made?
Closely inspect the carpets. Also took delivery from Fremont about two weeks ago. Notice metal and/glass flecks/ shards embedded in the floors under the mats!
Yep that whine is annoying AF, and the glove box!? Nooo!!!! I was doing that on my 2014 corolla! Unacceptable. This was frustrating to watch so I'm super sorry. We are new to our model 3 and love it. To probably expect a better iteration of what you had last and see these issues, I get it! Hope this all works out for you and they make it right (although it's not seeming that way).
I hope it all works out too! If Tesla can fix the issues, it will have been annoying but still a great car. But I’m not so sure how well everything is going to get resolved at this point
I hope that you are feeling better. Could driving this car be adversely effecting your health? How strong are the EMFs? Have you tested them?
You're kidding with the EMF comment right? 😂😂😂
I cannot imagine spending that kind of money and not going on a full test drive with the car before excepting the delivery. Cars are expensive and no one should put up with this type of crap 💩 definitely will not consider a Tesla when I’m ready to upgrade to EV. Thanks for sharing it’s much appreciated and I hope things go better for you in the future
The high pitched noise at 8:50 😂
Don’t feel like you have to defend that you enjoy the company. People are stupid for being so defensive over a brand. It’s your experience not theirs 🙄
Me: "Wow, look at those panel misalignments."
Also me: drives an Italian car
And that's just the issues you can see. With that level of QC one can only imagine the gremlins underneath.
They should give you a flawless brand new car in exchange for that one.
Ha I wish
@dylan Hong - Was this an Austin Build or Fremont? I just rejected an Austin Build yesterday with a whole lot of issues.
Fremont. That’s a bummer. I was hoping Austin would be better
I took delivery of my Model X Plaid at the factory which I think was the best choice… car wasn’t perfect but I expected that… as long as the tech worked I was cool… when I took delivery of my Lamborghini I was more picky but that delivery experience and car was perfect as it should be…
The video was great and very informative… watching videos like yours lowered my expectations of my delivery experience with my tesla… lol but tesla did fix everything so no complaints lol 👍🏽
Model X is my dream car! Congrats! I trust they'll fix nearly/all of the cosmetic issues (they've fixed about half so far), but it's the high pitched whine that I'm most concerned about.
Just took delivery of a Rivian R1T and the fit and finish was second to none. Go Rivian next time.
It’s so well documented that this brand leaves much to be desired on fit, finish and overall QC. Anyone who buys into Tesla hype (disappointment) shouldn’t be surprised the billionaire CEO is laughing all the way to the bank.
The thing of it is, it’s not all hype. The customer experiences is a crap shoot and many do get acceptable results. The cars themselves are spectacular examples of EVs. They look good, function well, and drive amazing (fast and handle well). That doesn’t mean these other problems don’t exist, but it’s not all hype either. I have a 2018 Model 3 and it’s the best car I’ve ever owned. But the experience getting it was so miserable that unless I hear their process has dramatically changed (and maybe even Elon is removed, because he’s reached the point where he’s not contributing anything but noise now), I won’t buy another one.
@Dylan was this model Y built at the Texas plant? Thank you for the video👍
Fremont
Most of these issues wouldn't leave the line at other car company factories. How does this make it to the customer!???
When there is a lack of attention to things that are seen, you wonder how many shortcuts are made on the things you can’t see…
wow, this is crazy... I hope they fix it all, shouldn't have happened in the first place :(
These issues with the vehicle isn't acceptable in the cheapest version of a new Hyundai...let alone a $65k vehicle...
Man just 5k more you could get a hybrid King Ranch with real 4wd, so much (lightyears) better interior. Also can't believe Tesla would charge for checking out rattles on a brand new car! Had one minor exterior issue I found after first month on my 21 Ford and no charges from Ford to fix it.
There's NO WAY I would accept delivery with these kinds of issues.
Completely worried about this, have to find who working 3 am and falling asleep putting these things together, heh
Check your floors! Also took delivery from Fremont about two weeks ago. Happen to notice metal and/glass flecks/ shards embedded in the floors under the mats. We’re still finding them even after vacuuming! Customer support guy said it happened to him too! Not so safe with kids in the vehicle. How does this happen?!
Bro so sorry to hear about all the health issues. Makes it even nicer to see you making a video. Take care of yourself
Thanks, trying my best
@@DylanHongTech It was a well put together video. I think that you have gotten much better at this. And your longer videos do a good job of retaining people's attention span. I'm not a Tesla driver, but I have enjoyed all of the Tesla content. I am glad you didn't abandon the channel.
As far as the health issues, I'll definitely keep you both in my prayers, because I know how important support is and how our spouses carry our anxieties harder than we do ourselves.
ok, we need a followup video on what and how the fixed all the issues, have they finally got it up to the 2021 Model Y
Mine was a 2022 model Y performance delivered in March. My first one I rejected because they has touch up paint in the front left fender. When the second one came it was actually worse, had more touch up paint than the first and had curb rash rim. The delivery guy was eating and drinking Starbucks in my car and peeled off the screen protector. I had other issues, but man you have it way worse than me.
If you look at most Model Y reviews, this is expected, so it shouldn't come as a big surprise. We are not talking Lexus, Mercedes or even BMW. This is Tesla's entry level SUV. I'd be a little more tolerant of a fairly new model car from a new car company. Their expertise is not in car manufacturing.
@@SilverShadow2LWB I can understand that, but I think more of us are unhappy with their service. They use the its within specs and at least in my experience they also just either don't respond to you or never call you back and I had to find other ways like driving there to complain to get them to respond.
@@mike8857 I agree with you. But many of the Tesla Fan Boys will put up with this just to be seen in their cars. I do agree that Tesla engineering is one of the best as well as their charging system. But If Tesla doesn't start paying more attention to customer satisfaction, many will go to other brands. Ford who has been making cars for over a century certainly knows this and has been getting great reviews and customer satisfaction on the new Mustang Mach-E. The Kia EV6 and the Hyundai Ioniq 5 both will soon outsell Tesla. They both have heads up displays which will make it much easier to keep one's eyes on the road. Tesla has been working on the FSD for years and still not here; if anything, it has only been getting more expensive. The customer is funding the research as well as participating as the beta testers. Many people will not tolerate this and will move to more luxury appointed vehicles such as Genesis, X-Peng, BMW, or Lexus when comparable models are introduced. Tesla has that all plastic feel inside, so a luxury interior will be appreciated. Not all of us can afford a Model S or X.
@@SilverShadow2LWB By now, their expertise SHOULD be in car manufacturing
@@SilverShadow2LWB I agree basically I will stick with tesla until other companies can catch up with battery capabilities and speed of the cars. So yes I will put up with tesla poor customer care until then. Assuming other companies will ever catch up.
Seeing this many cosmetic defects would make me think there could be at least one major mechanical defect (if not more) that could even affect safety. For this reason I would not feel confident in keeping it.
Sorry to see all the issues on your new Tesla, I believe that Tesla Service Center did not or forgot to clean up your vehicle before it was delivered to you, they need to get their act together and it shouldn’t have happened at all regardless, I picked up mine 2022 MYP on June 8 and it was actually quite clean except a very little spots on C-Pillars that my wife saw and the panel gaps on the top of tailgate as they will be fixed but overall we were quite satisfied.
They really need to step it up. Although, I think I got especially unlucky with mine. They definitely cleaned it up, but did a rushed job
Given that they don’t make as many cars due to the ongoing chip shortage, they should assemble them better.
This is a Fremont factory issue. It’s been the case since the beginning. Traded my 2020 LR for a 2022 P and at first I was pleased but the are still a lot of body panel issues that are just unacceptable.
Lol you wait months on end to get your car and then you finally get it with poor care from manufacture. The worst part is all the customers accept it like "well it could be worse" 😱 it absolutely baffles me. But hey, to each their own 🤦🏿♀️🤷🏿♀️
Quality sucks on Tesla. Can they survive when so many other companies ( with superior customer service and quality) ramp up their electric vehicles production
I am not old enough to remember, but an older engineer confided in me that in the 1970's every new car had these kind of issues, and if you special ordered a car you only hoped that the issues it arrived with were ones the dealership could actually fix. One of the reasons the Japanese car companies grew so much market share.
When it comes to quality getting something right all of the time is orders of magnitude harder than getting it right even 95% of the time. It is going to take Tesla a decade of hard lessons and a sea change in management culture before they are going to have quality comparable to the better mainstream conventional automakers.
NIO, Xpeng, Rivian, Lucid are all manufacturing cars with no interior cosmetic issues. Management is the problem.
Any publicity is good publicity. Teslagate involves both dirty cars and missaligned panels, which in fact has no major negative impact on the car but leaves the owner with some service appointments. Nowbthe reason they do this is to get publicity which is widely known already. Most youtubers and even just any people that get the Tesla is gonna talk about it and mention this. Negative things manifest themselves in a different part of the brain to remain in memory for a longer duration than positive stimulative. So this is genius in every way and one of the reasons that started the influx of why Tesla NEVER ise advertising and never will because they get it for free through psychologically manipulating it’s costumers and potential buyers. Really interesting
Do you know which factory it was made in?
I've been hearing that Fremont is constantly pushing out poor quality while Shanghai is pretty clean.
Mine came from Fremont
@@DylanHongTech Confirms my bias
Wow dude that must be so frustrated thanks God my model 3 can’t consider myself one of the luckiest one , because since I got my last sept the car was perfect , no gaps issues in the body , The only you should say hot it was about the camera and it’s because the USb was corrupted and I have to replace it and I have nine more for Bradley with my car
I STILL can't understand, after all these years, why Tesla just doesn't seem to have a proper quality control at the end of their assembly line. Ford, GM, Toyota, and every other major auto manufacturer have a small group of folks at the end of the assembly line that have clipboards and they check EVERY thing that's on it. If it doesn't pass, it doesn't leave the factory until it's fixed. Tesla makes fantastic vehicle, but it's this QC that's going to end up killing them. Especially now that many other options are hitting the market and they don't suffer from problems like this that shouldn't even be an issue. It would be one thing if it's here and there an issue, but this has been going on for years and seems they just don't care at this point. Love my Model 3 but I'm seriously looking at the Ford Lightning or Genesis GV60 next time around .
The problem is that the demand for the car currently are high, I don’t think they really take it seriously till people start to turn to other options or refuse to accept those poorly made one.
Damn. Our Y will be delivered in October. Instead of excitement I’m steeling myself for a rejection.
OUTRAGEOUS !! NIO is coming you will love them.
When did you place the order and the actual official delivery date? Seems like they rushed it to you.
I ordered in November 2021 and got the car May 12 2022
Imagine spending $65,000 on a broken product
Did you get the high pitch sound fixed?????
Unfortunately not, I'll likely have to try another service center
Check the assembly date - this might have been a rejected order from another buyer or worse from multiple buyers.
I heard the Shanghai made have significantly reduced issues like these. Mine shall arrive Australia before Christmas. Can’t wait to see
My goodness, I take it these are all still from Fremont. Are you located in CA for this delivery?
Yeah, the car is from Fremont. I’m located in AZ
@@DylanHongTech I placed my MY same color with induction a little over 3 weeks ago, for some reason, it moved up from Nov - Feb to delivery date of end of June/July - now super worry about the quality of these. Plus, there is no option for "pick up" and reject on the spot as we folks living in the SF bay area (15 mins away from Fremont) get these just dropped off on our driveway and they bounce!
Yeah, the car being delivered to your home seems nice until you realize you don’t have any time to go over the interior before the Tesla employee just leaves. It makes it really hard to reject delivery (which I’m sure Tesla likes)
@@kenymai @dylan hong Mine is supposed to be ready by July 4. I'm in the Bay Area (also about 15-20 minutes from Fremont, and my order says I pick it up in Fremont (45000 Fremont Blvd). I'm sure going to spend a lot of time going over it before I will accept it. And I'm concerned about the whine. My hearing isn't that great; I'm going to need my wife in the car to listen. That said, I've only been in a M3 once and didn't hear anything, so I don't really have anything to compare it to.
I am 3 days from taking delivery of my 2022 Performance Model Y but after seeing the poor build quality on videos and in a friends 1 month old Model Y I decided to cancel. I had waited 10 months. This weekend, I saw the BMW IX and the Vinfast VF8 and the build quality, the seat stitching, the little details that make a $70K car feel luxurious and I felt for the money I shouldn't settle for a fast minimalist car. There are some nice EV cars coming up and Tesla needs to improve their materials and quality control.
What giga factory was the car built?
This is OT, but I would like to know more about the Mazda CX-5 in your garage. When do you drive that versus the Tesla Model Y?
We’re actually just car sitting for a friend, so that’s not our car. Sorry!
@@DylanHongTech All good. Thanks!
From my ~10 minutes in it though, the door closing sound is super satisfying and the AC works super well and quietly. Seats are a bit firm though
They do not care about us because if we say no thank you, they just go down the list. I had been waiting for four months when my friends son walked in and bought the exact same car with the exception of the black wheels. I threw a complete fit. She said it was different configuration I said you made the car just slap the black wheels on it and give it to the customer that’s been waiting for months. All the sudden (Xmas morning)my car appeared two months earlier than they said, and they were rushing me to come in before year end. I went in on the 28th and it was like Costco on a holiday! Insane amount of people running around. The kid and yes he was literally a kid who showed me where my car was way the heck back on a lot in the rain told me not to worry about anything that was wrong with it to noate it within the first 30 days and it would all be taken care of. I was with three people and this kid said this at least three times we all heard it. Well guess what when I went to complain about stuff they told me too bad so sad because I didn’t report it in the first hundred miles. I kept saying that is because I was told the first 30 days and they were insisting they’ve never told anyone that and did not care. I literally have razor blade gouges in my windshield and they refused to even repair it.
I took delivery June 2, same configuration and no issues at all.
I think your delivery center needs to called out. 90% of this could have been fixed before delivery.
Also wondering why you accepted it with these flaws.
Where you took delivery? I'm getting mine in Georgia in about two weeks. Same configuration too.
@@YahyaRivero Innisfil, Ontario , Canada. So far very happy with them
With the home delivery, it's really difficult to get a proper inspection before the delivery person leaves. In my case, I wasn't allowed inside the car until I signed all the paperwork, so I accepted it based on the exterior condition which wasn't bad. I would have preferred to pick it up from their lot, but they auto assigned home delivery to me.
@@DylanHongTech oh wow. Thought they stopped doing home deliveries. Hopefully all that gets resolved ASAP.
@@DylanHongTech that sounds like used car salesmen tactics. Deliver car when it rains , can’t sit inside till you except vehicle, accept this or wait another year. These are common pressure tactics used by sleazy shit car shops
What city you pick up from?
Why did you even accept this vehicle? You have a cool down period and there are so many issues with it. Also why did you trade a 1 year old model for a new mode thats almost completely identical. That is the most bizarre thing I have come across.