Emna AYADI: Discover the Quality Coach role and their Toolbox

It’s easy to say, „quality is everyone responsibility” but putting it in practice and involve the whole team to quality is not obvious. The Quality Coach role exists to help team members and stakeholders actively adopt quality practices and make quality tangible in the product, process and people involved.
As a Quality Coach, I would like to first present the role in detail, then share my first experience in this role, the challenges I encountered and the result of this experimentation at team and organizational level.
I learned that it is required to know beforehand: what aspect of quality does the team want to improve? Why ? and how we can benefit from cross-functional learning and experimentation through communities of practice as well as visualization.
I learned different facilitation techniques for an effective coaching experience with teams to make them committed to quality.
During this presentation, I will share with you the role of Quality Coach in agile teams as well as the toolbox that can used during facilitation. Which aims to meet the objectives of organization and teams towards quality.