Jacob Morgan - Employee Experience and the Future of Work

A keynote on why the future of work is about designing employee experiences. Jacob looks at how the physical, cultural, and technological environments impact the way we work. The event took place in Orlando, Florida in front of around 1,200 attendees from around the world.
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Jacob Morgan is a keynote speaker, best-selling author (his most recent book is “The Future of Work”), and futurist. He explores how the world of work is changing and what employees, managers, and organizations need to do to adapt. You can also subscribe to Jacob’s newsletter to get weekly content on the future of work. To work with Jacob or have him speak at your event visit TheFutureOrganization.com
Link:
www.thefutureor...
Twitter:
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The Future of Work: Attract New Talent, Build Better Leaders and Create a Competitive Organization:
www.amazon.com/...
The Future Organization Newsletter:
thefutureorgan...

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Richard Branson is credited with saying the following "I take care of my employees and they take care of my Customers". Additionally, when applied to services industries, a triangle is used to represent the relationship between the organization, the employees and the Customer. Initially this representation was used mostly for those situations where the employee was Customer-facing, but in today's knowledge-intensive environment the importance of the employee being aligned with the Customer's needs is more important than ever, and for that, the employees wellbeing is paramount. Bottom line, you can't create a good Customer experience with unhappy & unmotivated employees.