As a former flight attendant with Lufthansa (1982 - 2015) I want to thank you for this video! I can still remember when we served a hot dinner, on a tray, sized that covered almost the entire tray table, provided free midnight-snacks in the gallies, before serving a hot breakfast before landing. But, at that time tickets were 10 - 20% more expensive. Unfortunately, many airlines now take adavantage of a very high demand after almost 3 years of the pandemic, and raised their prices, while reducing service in economy class. I am pretty sure that this is not only the case in Lufthansa economy class.
Wait, so there’s no free wine and snacks in the galley anymore? KLM and Air France still do this. Damn, I need to prepare 😂 first time flying Lufthansa since 2018 long haul. Watching and reading all these reviews makes me terrified! 😬
Even pre-pandemic, LH was the most intent of the EU3 on turning into an LCC (e.g. no more breakfast in economy from the eastern half of North America).
@@peterfinn6098 Unfortunately, catering is a cost intensive item. Take a simple bread-roll, for example. It cost much, much more than at your local bakery shop. And Lufthansa is primarily operating out of one of the most cost intensive countries of Europe.
@@watchhans obviously but the passenger pays for that in their ticket price and no excuse to cut that from the economic operating catering costs. Cut other costs instead like useless connectivity and heavy monuments in premium class. Plus management costs and airline staff etc etc. No issues before.
I flew LH before Corona from Germany to the Baltic states and to Portugal. And it was already the same shit. A slice of bread either with cheese or Salami and a drink. My seat was broken and the crew didn´t care, they acted arrogant, stressed and unprofessional. On the Portugal flight we had a 2 hour delay, already being in the cabin. If you fly LH: BYOM (bring your own meal...) 👎👎
i can totally understand why LH lost it's 5th star. They are getting worse and worse over the years. Their Subsidary Eurowings is even more worse. As a German it's sad to not have a good airline anymore :/
Lufthansa is representative of the decline of your entire nation. Germany seems to be going backwards despite its supposed progressive agenda over the past 20-30 years
after seeing this, there is no real reason to pay the premium for a flight by the Lufthansa brand... nearly all airlines provide more or less the same "comfort" in economy. The only difference would be the food, which would be the only real reason for a premium price looks worse than the stuff you can buy when flying ryanair. Flying with latam on the same route would safe you a few hundred euros and you get better food...
1. I absolutely agree that the quality of Lufthansa's in-flight service and especially catering has declined disappointingly in recent years (since the beginning of the pandemic). Lufthansa needs to work on the quality of its service in Economy. 2. I don't know which prices you are referring to. As someone who travels regularly between Germany and South America, I cannot confirm that LATAM is "a few hundred euros" cheaper. I just checked again and Lufthansa is now a rather cheap provider for flights to Brazil at regular prices (my considerations do not include special offers, of course). 3. On long-haul flights, there are differences in comfort between airlines, even in Economy. Let's take LATAM and Lufthansa as an example: I consider the Economy cabin on Lufthansa (they use 747s on flights to Brazil) to be more comfortable than on LATAM (777 on flights to Frankfurt), as the cabin seems wider. In addition, I think the service quality of the flight attendants is higher with Lufthansa than with LATAM.
Lufthansa's catering and AV has always been kind of a hit and miss. Sometimes, the catering and AV system is amazing, and other times it's lacking. I flew on an A330 to MUC and it was an amazing flight a few years ago. A year or two earlier, it was a crappy flight on the same equipment. The crew is solid all the way though
@@thmsrttg unfortunately this is the only positive quality of Lufthansa that remains :( I really like the Lufthansa crews (I guess I'm a bit biased as a German) but the airline reminds me more and more of a low cost carrier. Flew the A340-300 from Singapore to Frankfurt... flight was ok - the food was bad. A week after I flew to Rome with the A320neo - legroom? Non-existent
Korean Air and air china have their 747 whits wider economies and I see better service. Maybe is not like other Asian airlines, but very good food. You would not go hungry :)
@@mstrmren Yes it has to. Have you heard of air asia. It is probably even bigger than ryanair. And the service is truly amazing compared to ryanair or wizz air.
I flow this flight in april of 2020 at corona conditions! In premium econemy! We became bottle of water and bad food! Thumbs up for your channel!! Compare to other channels witch are showing us allways first or business class flight you are showing us the traveling for 90 % of the people!
Lufthansa was the first ever airline where I didn't eat the meal it was so bad. And I eat almost everything with pleasure. Breakfast was really bad and I flew this year FRA - GRU and GRU - FRA twice each way. TAP Portugal, Swiss, KLM and Air France was a lot better, the best being Swiss, than TAP, than KLM, AF and LH in the end. My opinion is based on flying to Brazil in the past 2 years.
Exactly, I had breakfast as well, they told me I’d get pancakes with jam. What I got was dough pudding (i think it’s because it was raw) with some weird yellow sauce that they didn’t say anything about and the jam. I almost wanted to ask for the eggs instead which was the other choice but I thought I’d probably get food poisoning from that so I just didn’t eat anything
Swiss seem to be the leader in customer services and experience now when flying SkyTeam to and from Europe. I’ll gladly go with Swiss and not worry about delays and cancellations even though not every airline is perfect. From all the UA-cam reviews they have a more consistent service and Zurich is much better to transit.
You've to decide, whether a good meal service or a safe flight. For myself I appreciate a comfortable, good and safe flight. The meals offered on board aren't really interesting for me.
Guys you have to remember they’re suppose to be a world class airline so they’ve set the standard. This is a flight review and the food on a flight is indicative of the quality of a flight, especially if it’s an 10hr and 45min flight
@@sokrates3900 No, you DO NOT have to choose between these options. A Safe flight ITS an OBLIGATION! A good meal its needed if the company wants to remain competitive in our market! Lufthansa is one of the most expensive flight companys here in brazil, and with a service in flight like that, I would rather travel with Latam! They treat economy class with some dignity at least!
Watching this the day after the last 747 got delivered. I flew Lufthansa last year between MAN-FRA, FRA-MAN and on both flights the only thing we got was a bottle of water.
Ganz ehrlich: Ich sehe langsam kaum noch Gründe mit Lufthansa zu fliegen. Die Ticketpreise werden von Jahr zu Jahr teurer (aufgrund von sämtlichen, teilweise unverständlichen, Gründen), der Service und die Qualität nimmt jedoch dafür aber auch immer mehr ab. Manchmal frage ich mich, warum Lufthansa überhaupt 4 Sterne haben?! Auf einem Delta Airlines Flug mit einer Flugdauer von weniger als 7 Stunden kriege ich die selbe Qualität und Menge und fühle mich dann auch wohler. Ein 2. Essen wäre nicht nur angebracht sondern es ist aus meiner Sicht Standard, egal welche Route!
Das, was die Ticketpreise in die Höhe treibt, sind die teils immensen Zusatzkosten, wie z b. die jedes Jahr steigende D-Luftverkehrssteuer und unverschämt hohen Flughafengebühren. Das hat man auf Flügen NACH Deutschland nicht. Diese Kosten sind meist höher, als der eigentliche Flugpreis. Eine Logik, die ich nie verstehen werde: viele schwärmen von günstigeren Airlines aus dem (niedrigpreisigeren) Ausland und verteufeln die im Hochpreisland D beheimatete Lufthansa. Irgendwo muss LH Kosten sparen, da das definitiv nicht an der Sicherheit gemacht wird, ist das Catering das geringere Übel. Und a propos Gehälter: die sind mittlerweile europäischer Durchschnitt. Es ist eben die nach wie vor vorhandene Mentalität, Champagner zim Preis von Mineralwasser, oder VW bezahlen, aber Mercedes geliefert bekommen. Typisch deutsch.
@@watchhans Mag vielleicht stimmen, dass in Deutschland hohe Flughafengebühren verlangt werden oder die Steuern jedes Jahr steigen, aber bisher kam Lufthansa für unsere Reisen, egal ob Kurz- oder Langstrecke, nie in Frage einfach aufgrund der hohen Preise! Und ich möchte auch noch einmal anmerken, dass Lufthansa sich selbst immer als eine der besten europäischen Fluggesellschaften genannt hat und natürlich für mehrere Jahre lang einen fünften Stern erhalten hat. Und wenn ich solche Versprechungen mache, sogar eine fünf Sterne Zertifizierung erhalten habe, dann kann ich für die 150€, die ich pro Ticket mehr bezahle, auch einen dementsprechenden Service in allen Klassen erwarten. Das hat nichts mit deutscher Mentalität zu tun.
They lost the 5th star, they are now a 4 star airline. Lufthansa went from being one of the best to one of the worst transatlantic airlines in the past few months.
Fantastic that Lufthansa are still operating the A340 and 747 800 and next year A380 but the food offerings in economy look pretty sad in comparison to say BA. I certainly hope they up the standard very soon.
It should be a pleasure to fly on such a beautiful aircraft, man the food served looked terrible, really needs an improvement, I agree a 2nd hot meal for an 11hr flight is almost a must.
You didn't say much about the service from the flight attendants. While LH catering is a low point, I find LH service is the worst. In fact it's the only airline that I have ever experienced downright hostile service, and that's across multiple flights as well!
This video is so true, I've done this last month. Going with the Swiss run flight (777) via Zurich is a day and night difference in basically every metric compared to this.
Absolutely, Lufthansa is full of hype. Same with British Airways and they’re two of the European airlines always on the list of ‘SkyTrack’ world’s top airlines. There is nothing top about that economy long haul food.
In Air Arabia which is a budget airline. You can choose anything while you are getting the ticket. I ordered a chicken tikka sandwich and it was directly from the refrigerator. Though it tasted good but it was cold .
Just flew Korean from Boston to Incheon in economy. My seat was in the back of the Boeing 777-300 with exceptional legroom. It was a 15 hour flight that offered two tasty hot meals, a mid-flight hot pocket snack and impeccable service. Snacks were also available in the back, should one feel a little peckish. The toilets were kept clean all through the 15 hour flight.
@@JeanClaudeCOCO you’re welcome, Jean Claude. I just took a round trip in W (premium economy) on both Virgin Atlantic’s B.789 and A.333 on the JFK - LHR - ATL route that was exceptional. I will probably post it on Skytrax, should you be interested, Jean.
If you can, fly Swiss air on long haul flights instead of Lufthansa. It is so much better: 2 hot meals, free snacks during the flight. Lufthansa provided the same level of service in 2019, but turned low cost in the meantime.
@@radekmicka482 No one talks about the flight to Narita, do they? Already in 2018 SWISS had only one breakfast box and on my flights ZRH - GRU and GRU - ZRH in September 2022 they still had these breakfast boxes. See this video from 2018 at minute 5:00 ( ua-cam.com/video/leO1PvILIQk/v-deo.html )
I am completely in awe of how for almost eleven hours flight time. You. only got a total of 2 meals! But then why am I not surprised. I live in Frankfurt and for me LH is kind of a curse and a blessing at the same time. I do not have any other options but to fly LH here and there (at least within Europe) because they are of course the largest by network. But never would I fly LH for long haul flights and spend so much for such shitty service. I really am lost for words for this airline.
The real problem is Lufthansa's frequent flyer programme. They used to have an attractive one, but around the same time when American, Delta and United unisono demolished their competitive programs into the disgusting shit which it is now, LH also changed theirs into what we have now. Completely unattractive. I travel A LOT, A LOT. I am probably beating a few CEO's when it comes to "time spent not being home", but I only do project-specific one-project-at-a-time roundtrips or multi-segment trips in one specific target region. This means: I fly somewhere for an entire week, often have to sacrifice 1/2 to 1 Saturday and 1/2 to 1 Sunday to travel to and from the airport, and then I stay at my destination without flying around there. This accumulates miles, lots of miles, yes, but NOT ENOUGH ANYMORE to get any decent status. Despite being a superfrequent and superloyal international flyer I cannot hit Executive Platinum, Ambassador or whatever despite focussing on one airline / network. It's absolutely insane how they tweaked theiir programs to a very specific kind of frequent flyers which does not really bring that much total cash. At the same time, just 2 days ago on a flight from Dallas to Munich, I sit next to a hot young woman who, judging by what she was doing on her laptop, was working in a typical useless cliché-USA, admin-heavy, e-mail-heavy, blabla-heavy, no GDP-relevance job ...and she was already Executive Platinum just by flying short legs in the USA and Canada. I was grounded from February 2020 to April 2022 due to Covid, and I might manage to hit Platinum with American Airlines this year. They also have diminished the miles you get when flying with a One World partner airline - another blow for regular international frequent flyers. And Lufthansa has done exactly the same. It is super annoying and it makes me hate flying internationally more and more since most companies do not grant business class travel anymore due to personnel cost savings.
As someone who does a LOT of home cooking and knows my grocery pricing very well, that main dish would cost me less than a US dollar per person to make. Gosh, I hope they weren't going to break the bank by spending TWO US dollars on the main. And I have never seen a pasta recipe calling for just adding tomato sauce and a tablespoon of peas to some rigatoni and calling it dinner. What garbage and what a disgrace, but considering that Lufthansa just doesn't seem to care about its catering anymore, I can't say I am surprised.
The creature comfort is fine in economy class. However, by the looks of it, Lufthansa is suffering from fiscal issues, given the austere meal service. The dinner would've been awesome with a homestyle lasagna instead of that tiny, pathetic pasta platter. Also, the bread roll, if you can call it that, should've been three times bigger. As for breakfast, eggs and sausages would've been more appropriate, complete with orange juice, fruit plate, a roll, perhaps jam, topped up with coffee or tea. Note to self: when flying Lufthansa economy overseas, bring additional food along! At least the aircraft is great and the crew is professional.
I would like to say something quickly about the German people in the comments here. May I applaud you for not getting uptight and taking this review personally. Only the Germans would have the nobility to take this in their stride and strive to improve. You should be proud of that ability. Big love from the UK
That pasta at the beginning was just embarrassing and the wrap was even worse! I’ll remember to take my own food if I ever fly with them. Thanks for the fair and well put together report 🙂
I've had the same experience on my flight from Frankfurt to Miami with the 747-8 (retro livery)in April this year. Very bad food. Unfriendly crew and a filthy seat and tray table .My return flight with Delta, was much better.
The meal is really unappetizing and looks small portion, I just don't get it, Why European airlines is lack of services compared to Asian Airlines or Middle East airlines even in economy class, Asian Airlines offers much much better services including the meals compared to the European Airlines (not all European Airlines I mean). Like Turkish Airlines (one of European Airlines) still gives great services, but the others European Airlines are even less the same..
As a German I really tried to like Lufthansa The first time I flew with them (11 hours as well) I was pretty hyped up, since it was the most expensive offering out of all the other airlines. It was a pretty big let down even comparing it with gulf air the year before as that flight was almost 50% less than Lufthansa, but was way better in nearly all areas
Nice seeing you guys in Brazil, if you come back here you should try some of the local Airlines like Azul A330-Neo and their A350 (Probably starting in service next year), and the longest flight performed by a 737MAX8 the Gol flight from BSB (Brasilia) to MCO (Orlando), Latam-Brasil also flies from Brazil to Europe, but their service is standard across all the Airlines of the group so there is not that much to see. Just to let it clear I don't think Latam is bad is just their service is standardized between all of the companies so is not that interesting to watch, a flight from São Paulo to Chile would offer the same experience, Azul on the other hand have a very unique service and is nice to see how they perform.
Of the domestic airlines in Brasil, I find Azul is overall the best but there’s not much in it really they are all just standard airlines. If you’re flying to GRU from another Brasilian airport for your long haul connection you need to use a bus from Azul’s terminal to T3 but it’s no big deal.
The pasta looks like a child portion... Would have needed at least 2 of them. The breakfast box is just a joke who is gona be satisfied and full by that older then maybe 10 years?
That must be some of the worst meals I've ever seen served on a so-called "full service" carrier. The shockingly poor catering, combined with the fact that LH still require masks on board, are just two reasons why I now try to avoid LH like the plague. Sad, considering the fact that ten years ago LH was actually my favorite European airline.
Flew with Lufthansa from Bangkok to Munich recently. It was just terrible. Especially the breakfast. We were served a breadroll which was still frozen. On there: Cheese, mushrooms and a tiny bit of cream chease. I mean how weird is that combination? It was ineatable.
how were you allowed to board through the forward cabin door if you weren't seated in first or business class? Surely you should have boarded by the second jet bridge if you were flying economy?
The Dinner is ridiculous cheapest of the cheap .LH was great 30 years ago but these days is just another pointless carrier like all the US Airlines and AF ,BA ,TP ,IB name it there all rubbish .best airline in Europe in my view is TK and SU
First of all thanks a lot for another trip report, highly appreciated :) Just want to comment on the other verdicts here on Lufthansa's food catering: I can absolutely agree, the food in Economy, especially on a flight this long is absolutely ridiculous. Small portion, average at best quality and taste, boring und uninspiring presentation.....I couldn't care less for metal cutlery when everything else is bad. I was on a LH 747-8i (FRA-HND) and 744 (KIX-FRA) in 2018, respectively and the food was slightly better (although I chose the Asian meal options). Still way worse, even back then in comparison to AF, KL and even BA in my experience.
Hope David / Felix can do flight review on Starlux in future. Recently try Starlux to Taipei, if Eva Air was 5 star, then Starlux are 6 star!! In flight meal just blow me away, economy class meal presentation and taste like business class.
this is so true, I flew with them in April first time after years (BER-SAN) and I was not sure if this is some sort of long distance Ryanair or what.....What the actual f....Lufthansa?
Very shocked at this meal service. A few years ago, the food from Houston to FRA was very good and a full breakfast with sausage plus the A380! But very well made video, thank you!
i flew fra-icn onboard lufthansa's 747-8i and i had a similar experience. dinner wasn't bad but breakfast wasn't good at all. i was expecting better service on my way back from icn to muc (a350-900), but it was pretty much the same, except this time the sandwich was *SOGGY* and every time i think about it makes me want to throw up
Please don't. Avoid LH at any time. Not trying to spread hatred. I still fly them (no choice) cause I'm based in FRA. But if you can opt for other airline. Do it.
@@mercybalones4670 Air France no way, KLM is way better I guess. All and all Aegean is my favourite hahah but then I'll have to fly to Greece to fly with them.
Lufthansa is a joke... 2-2-2 in C, that's not much better than the 2-4-2 Premium Economy. Even worse is their service in all classes. This airline is just a joke.
I don't know what to say about Lufthansa I've never travelled abroad but when I do I think I'll avoid Lufthansa because of how bad the catering service is I'd rather travel with Air France, British Airways or Aegean Airlines
I was very surprised to see the disappointing catering you had on this flight. When I flew LH long haul for the first and so far only time on an A380 from FRA to SIN in mid-2019, the catering was excellent. Maybe that's because LH flights between Germany and SIN are code share with Singapore Airlines.
Sadly this video is very outdated. Yes, Lufthansa, in one year.. Flew Lufthansa's B748s to LA and back in the past month. IFE - both flights non-responsive, prepare to be very patient setting up a movie for 10 minutes. You also need to put good pressure onto the earphone jack in order for the connection in the armrest to work. Again, that's for both flights. On D-ABYH flight tracking was not working the whole flight in all of the economy cabin. Seats - For the FRA-LAX flight I found my seat with what I made myself believe was a vanilla pudding stain on the seat belt and dirty tray table from spilled coffee. They didn't even try to clean the cabin. For the LAX-FRA flight, take away the seatbelt and add breadcrumbs on the seat. The USB port and remote IFE control (which didn't work on the IFE) is just very poor design. When you sleep you keep turning on the light above you.. Seats do recline but get stuck. For 10 year old planes, Lufthansa does a shameful job maintaining them. I guess they know their future is with two engines so they let these planes die on their own courses.. Meal - the non-vegetarian option is just as sad. I usually enjoy eating on my flights, even Ryanair's lasagna I find good!! As far as Lufthansa goes, food was trash on both long hauls. You write you like their large salads, yeah they're now serving one third of that. No bread roll, forget about that. Now even after letting it warm up myself under my plate - it was so hard you could break the airplane window with that thing. Really the last nice thing that remains is the metal cutlery. Unfortunately, you can't eat that.. lol
2009 i flew europe to mexico. and same this year. Y class meal inedible on both.... Their "food" (you cant even call it that) is a slap in the face to customers.
There used to be a time when Lufthansa was a quality, reputable airline. Sadly IMHO, that is no longer the case! I highly recommend to avoid LH Group (Lufthansa, SWISS, Austrian Airlines, Brussels Airlines,, Eurowings , Eurowings Discover ) whenever possible. Service cuts on all levels, customer service pre- and post- flight mostly inexistant, refund take several month if paid at all. It is sad.
in April of this year I was moving from Brazil to Europe. My dream was to fly with a 747-8i, than I paid 1000 euros for the flight between Sao Paulo (GRU) x Prague with a conection in Frankfurt. And honestly it was TERRIBLE. Everyone say about how good is Lufthansa... It was terrible. Terrible food, my IFE doesn't work during the whole flight. My dream turned into a nightmare. I flew with Aeroméxico sometimes and it was really better than Lufthansa.
I always have a good laugh at those Lufthansa long haul meals... the cheapest noodles they could find, with a little amout of the cheapest sauce they could find and - if you are very lucky - even some of the cheapest vegetables they could find.🤣wasnt a sunday, so no cheese topping today. the salad on this flight looks top tier, no information for passengers to save it for the wrap tho. who would eat that, if not to prevent starving? outside of a plane, nobody and no businnes would dare to present something like that. ridiculous. seriously, how do Lufthansa passengers deserve such treatment after paying a premium price? they offer an outdated hard product - and arent even trying to compensate for that with service (f.e. a proper meal). looks like they could double the quality of food by spending another 0,50$ per passenger. shameless.
Unfortunately, this is the standard meal in economy seat. Vegeterian pasta ans bread will be served in every long-hour economy seats. You should buy at least premier economy seats in order to eat meat or fish meals.
I recently few with Lufthansa in July 22 from Singapore. It was the worst fight I have ever taken . The food was bad ,they tried to serve Bread& Butter pudding for breakfast ,when the menus said scrambled egg. A number of people complained .I wrote to Lufthansa and got no reply! I won’t be flying with them again , I have flown with most major airlines. It’s seems they are all blaming Covid . That is being to ware thin with people.
10:08 Just plain pasta and peas, no traces of meat in the sauce. 10:55 The human scale of your hand has shown how tiny this bread roll is. Amazing. It is a meal for children, not for an adult. 12:13 Portions are incredibly minimal. 12:56 There is only flour tortilla wrap here, the slice of cheese is just unacceptable! I can vividly recall how Lufthansa used to be a prestigious German airline back in the 70s, 80s e 90s. Not now. The only plus in all of this nonsense mediocre service is the opportunity to fly this bird that is the Boeing 747.
As a former flight attendant with Lufthansa (1982 - 2015) I want to thank you for this video!
I can still remember when we served a hot dinner, on a tray, sized that covered almost the entire tray table, provided free midnight-snacks in the gallies, before serving a hot breakfast before landing.
But, at that time tickets were 10 - 20% more expensive.
Unfortunately, many airlines now take adavantage of a very high demand after almost 3 years of the pandemic, and raised their prices, while reducing service in economy class. I am pretty sure that this is not only the case in Lufthansa economy class.
Wait, so there’s no free wine and snacks in the galley anymore? KLM and Air France still do this. Damn, I need to prepare 😂 first time flying Lufthansa since 2018 long haul. Watching and reading all these reviews makes me terrified! 😬
Even pre-pandemic, LH was the most intent of the EU3 on turning into an LCC (e.g. no more breakfast in economy from the eastern half of North America).
Yes they were amazing and as you say offered a hot breakfast. Catering is not an expensive operational cost and the pax pays in their ticket.
@@peterfinn6098 Unfortunately, catering is a cost intensive item.
Take a simple bread-roll, for example. It cost much, much more than at your local bakery shop.
And Lufthansa is primarily operating out of one of the most cost intensive countries of Europe.
@@watchhans obviously but the passenger pays for that in their ticket price and no excuse to cut that from the economic operating catering costs. Cut other costs instead like useless connectivity and heavy monuments in premium class. Plus management costs and airline staff etc etc. No issues before.
Honestly that wrap with a single slice of cheese is probably the funniest shit I’ve ever seen.
I flew LH before Corona from Germany to the Baltic states and to Portugal. And it was already the same shit. A slice of bread either with cheese or Salami and a drink. My seat was broken and the crew didn´t care, they acted arrogant, stressed and unprofessional. On the Portugal flight we had a 2 hour delay, already being in the cabin.
If you fly LH: BYOM (bring your own meal...) 👎👎
Right - Lufthansa's meal service is just a joke 🤣 Take your own food on board, that's the best advice.
i can totally understand why LH lost it's 5th star. They are getting worse and worse over the years. Their Subsidary Eurowings is even more worse. As a German it's sad to not have a good airline anymore :/
Why do you say that Eurowings is even more worse?
What about Condor? I think they doing a pretty good job :)
I don't understand how they even earned that fifth star in the first place.
Lufthansa is representative of the decline of your entire nation. Germany seems to be going backwards despite its supposed progressive agenda over the past 20-30 years
Germany is a much worse country in all other matters as well
after seeing this, there is no real reason to pay the premium for a flight by the Lufthansa brand... nearly all airlines provide more or less the same "comfort" in economy. The only difference would be the food, which would be the only real reason for a premium price looks worse than the stuff you can buy when flying ryanair. Flying with latam on the same route would safe you a few hundred euros and you get better food...
1. I absolutely agree that the quality of Lufthansa's in-flight service and especially catering has declined disappointingly in recent years (since the beginning of the pandemic). Lufthansa needs to work on the quality of its service in Economy.
2. I don't know which prices you are referring to. As someone who travels regularly between Germany and South America, I cannot confirm that LATAM is "a few hundred euros" cheaper. I just checked again and Lufthansa is now a rather cheap provider for flights to Brazil at regular prices (my considerations do not include special offers, of course).
3. On long-haul flights, there are differences in comfort between airlines, even in Economy. Let's take LATAM and Lufthansa as an example: I consider the Economy cabin on Lufthansa (they use 747s on flights to Brazil) to be more comfortable than on LATAM (777 on flights to Frankfurt), as the cabin seems wider. In addition, I think the service quality of the flight attendants is higher with Lufthansa than with LATAM.
I was so pleasantly surprised by LA's catering on my recent MIA-GRU flight.
LATAM is also a full service carrier lol, I doubt you’d get worse food aboard LA
How Lufthansa even manage to be 5 star these previous years is beyond me.
5stars at Scamtrax should not be something to praise about, right?
Ask Skytrax aka Skytrash
They paid for it.
bruh u get to fly the 747 what else do ya need
@@shivas9681 Quality food to start.
Lufthansa's catering and AV has always been kind of a hit and miss. Sometimes, the catering and AV system is amazing, and other times it's lacking. I flew on an A330 to MUC and it was an amazing flight a few years ago. A year or two earlier, it was a crappy flight on the same equipment. The crew is solid all the way though
Yes I agree. The crew are generally very friendly (at least in my previous experiences flying with them). It boils down to luck I suppose.
@@thmsrttg unfortunately this is the only positive quality of Lufthansa that remains :( I really like the Lufthansa crews (I guess I'm a bit biased as a German) but the airline reminds me more and more of a low cost carrier. Flew the A340-300 from Singapore to Frankfurt... flight was ok - the food was bad. A week after I flew to Rome with the A320neo - legroom? Non-existent
Do you reckon it could be due to the point of departure being Brazil that the catering is bad, whilst to other destinations its a whole lot better?
and they hold 5 stars awarded by Skytrax. Sorry, Skytrash...my a**
What is AV?
i’ve flown Lufthansa’s 748 economy on 11+ hour flights multiple times and it’s consistently horrible. feels like a waste of an incredible aircraft tbh
Korean Air and air china have their 747 whits wider economies and I see better service. Maybe is not like other Asian airlines, but very good food. You would not go hungry :)
Lufthansa’s long haul economy class meal is the worst, even Thai Airways serves two hot meal which is impressive
You cannot compare meals from western airlines... ever :)
Thai doesn't need to compete against low cost airlines
@@g__e__o but lets remember Thai is basically already bankrupt
@@mercybalones4670 and I still able to provide better meals than most western airlines
@@mstrmren Yes it has to. Have you heard of air asia. It is probably even bigger than ryanair. And the service is truly amazing compared to ryanair or wizz air.
I flow this flight in april of 2020 at corona conditions! In premium econemy! We became bottle of water and bad food! Thumbs up for your channel!! Compare to other channels witch are showing us allways first or business class flight you are showing us the traveling for 90 % of the people!
Lufthansa was the first ever airline where I didn't eat the meal it was so bad. And I eat almost everything with pleasure. Breakfast was really bad and I flew this year FRA - GRU and GRU - FRA twice each way. TAP Portugal, Swiss, KLM and Air France was a lot better, the best being Swiss, than TAP, than KLM, AF and LH in the end. My opinion is based on flying to Brazil in the past 2 years.
Exactly, I had breakfast as well, they told me I’d get pancakes with jam. What I got was dough pudding (i think it’s because it was raw) with some weird yellow sauce that they didn’t say anything about and the jam. I almost wanted to ask for the eggs instead which was the other choice but I thought I’d probably get food poisoning from that so I just didn’t eat anything
Air France in my experience are great in Economy, even offer wine :)
Lufthansa food in economy is like a struggle food now. Reminds me of meals I had when living in the dorm with zero money. Disgusting
Swiss seem to be the leader in customer services and experience now when flying SkyTeam to and from Europe. I’ll gladly go with Swiss and not worry about delays and cancellations even though not every airline is perfect. From all the UA-cam reviews they have a more consistent service and Zurich is much better to transit.
@@JeanClaudeCOCO Swiss is in Star Alliance…
I think you can call Lufthansa a low cost airline
"If Ryanair served food."
The meals offered for a nearly 11 hour flight were appalling shame on you Lufthansa
You've to decide, whether a good meal service or a safe flight. For myself I appreciate a comfortable, good and safe flight. The meals offered on board aren't really interesting for me.
You know you can order more food, and you have 2 airports to have a meal at.....
Guys you have to remember they’re suppose to be a world class airline so they’ve set the standard. This is a flight review and the food on a flight is indicative of the quality of a flight, especially if it’s an 10hr and 45min flight
@@sokrates3900 No, you DO NOT have to choose between these options. A Safe flight ITS an OBLIGATION! A good meal its needed if the company wants to remain competitive in our market! Lufthansa is one of the most expensive flight companys here in brazil, and with a service in flight like that, I would rather travel with Latam! They treat economy class with some dignity at least!
@@irtisamulislam6269 why should I have to pay for more food ?
Watching this the day after the last 747 got delivered. I flew Lufthansa last year between MAN-FRA, FRA-MAN and on both flights the only thing we got was a bottle of water.
Lmao that wrap with one slice of cheese inside tho 💀💀💀
Tomato sauce pasta is probably the most common main dish of economy class meals I’ve ever seen
Ganz ehrlich: Ich sehe langsam kaum noch Gründe mit Lufthansa zu fliegen. Die Ticketpreise werden von Jahr zu Jahr teurer (aufgrund von sämtlichen, teilweise unverständlichen, Gründen), der Service und die Qualität nimmt jedoch dafür aber auch immer mehr ab. Manchmal frage ich mich, warum Lufthansa überhaupt 4 Sterne haben?! Auf einem Delta Airlines Flug mit einer Flugdauer von weniger als 7 Stunden kriege ich die selbe Qualität und Menge und fühle mich dann auch wohler. Ein 2. Essen wäre nicht nur angebracht sondern es ist aus meiner Sicht Standard, egal welche Route!
Das, was die Ticketpreise in die Höhe treibt, sind die teils immensen Zusatzkosten, wie z b. die jedes Jahr steigende D-Luftverkehrssteuer und unverschämt hohen Flughafengebühren.
Das hat man auf Flügen NACH Deutschland nicht.
Diese Kosten sind meist höher, als der eigentliche Flugpreis.
Eine Logik, die ich nie verstehen werde: viele schwärmen von günstigeren Airlines aus dem (niedrigpreisigeren) Ausland und verteufeln die im Hochpreisland D beheimatete Lufthansa.
Irgendwo muss LH Kosten sparen, da das definitiv nicht an der Sicherheit gemacht wird, ist das Catering das geringere Übel. Und a propos Gehälter: die sind mittlerweile europäischer Durchschnitt.
Es ist eben die nach wie vor vorhandene Mentalität, Champagner zim Preis von Mineralwasser, oder VW bezahlen, aber Mercedes geliefert bekommen.
Typisch deutsch.
@@watchhans Mag vielleicht stimmen, dass in Deutschland hohe Flughafengebühren verlangt werden oder die Steuern jedes Jahr steigen, aber bisher kam Lufthansa für unsere Reisen, egal ob Kurz- oder Langstrecke, nie in Frage einfach aufgrund der hohen Preise! Und ich möchte auch noch einmal anmerken, dass Lufthansa sich selbst immer als eine der besten europäischen Fluggesellschaften genannt hat und natürlich für mehrere Jahre lang einen fünften Stern erhalten hat. Und wenn ich solche Versprechungen mache, sogar eine fünf Sterne Zertifizierung erhalten habe, dann kann ich für die 150€, die ich pro Ticket mehr bezahle, auch einen dementsprechenden Service in allen Klassen erwarten. Das hat nichts mit deutscher Mentalität zu tun.
how the hell is Lufthansa a 5 star airline when they serve really disappointing meals?!
They lost the 5th star, they are now a 4 star airline. Lufthansa went from being one of the best to one of the worst transatlantic airlines in the past few months.
Fantastic that Lufthansa are still operating the A340 and 747 800 and next year A380 but the food offerings in economy look pretty sad in comparison to say BA. I certainly hope they up the standard very soon.
I agree about Lufthansa but to be honest BA food is awful in economy.
omg that food surely looks horrendous! I hope you had a Schnitzel with a nice beer when you landed
It should be a pleasure to fly on such a beautiful aircraft, man the food served looked terrible, really needs an improvement, I agree a 2nd hot meal for an 11hr flight is almost a must.
You didn't say much about the service from the flight attendants. While LH catering is a low point, I find LH service is the worst. In fact it's the only airline that I have ever experienced downright hostile service, and that's across multiple flights as well!
I flew Lufthansa from Rio de Janeiro to Munich back in June, worst catering I've ever had...
This video is so true, I've done this last month.
Going with the Swiss run flight (777) via Zurich is a day and night difference in basically every metric compared to this.
Good to know
@@dennisrettke Swiss is the better option if going long haul to Germany, Austria, Switzerland of course. Much more consistent.
I think delta can offer a better meal in economy perhaps
Absolutely, Lufthansa is full of hype. Same with British Airways and they’re two of the European airlines always on the list of ‘SkyTrack’ world’s top airlines. There is nothing top about that economy long haul food.
In Air Arabia which is a budget airline. You can choose anything while you are getting the ticket. I ordered a chicken tikka sandwich and it was directly from the refrigerator. Though it tasted good but it was cold .
Been a long time since I enjoyed a Simply Aviation video this much! Great work Felix and David!
I traveled one week ago MEX - FRA in premium economy of a Lufthansa 747-8; great plane, good service.
So good to see the new queen flying 😍
Just flew Korean from Boston to Incheon in economy. My seat was in the back of the Boeing 777-300 with exceptional legroom. It was a 15 hour flight that offered two tasty hot meals, a mid-flight hot pocket snack and impeccable service. Snacks were also available in the back, should one feel a little peckish. The toilets were kept clean all through the 15 hour flight.
What seat number?
@@JeanClaudeCOCO 53D
@@raymondpratt4467 thanks
@@JeanClaudeCOCO you’re welcome, Jean Claude. I just took a round trip in W (premium economy) on both Virgin Atlantic’s B.789 and A.333 on the JFK - LHR - ATL route that was exceptional. I will probably post it on Skytrax, should you be interested, Jean.
If you can, fly Swiss air on long haul flights instead of Lufthansa. It is so much better: 2 hot meals, free snacks during the flight. Lufthansa provided the same level of service in 2019, but turned low cost in the meantime.
That is definitely not correct. SWISS also only offers a breakfast box in Economy on these routes.
My experience from the last weekend (Zurich to Narita): hot meal after take off, hot meal before landing (scrambled eggs), snacks in the galley.
@@radekmicka482 No one talks about the flight to Narita, do they? Already in 2018 SWISS had only one breakfast box and on my flights ZRH - GRU and GRU - ZRH in September 2022 they still had these breakfast boxes.
See this video from 2018 at minute 5:00 ( ua-cam.com/video/leO1PvILIQk/v-deo.html )
I am completely in awe of how for almost eleven hours flight time. You. only got a total of 2 meals! But then why am I not surprised. I live in Frankfurt and for me LH is kind of a curse and a blessing at the same time. I do not have any other options but to fly LH here and there (at least within Europe) because they are of course the largest by network. But never would I fly LH for long haul flights and spend so much for such shitty service. I really am lost for words for this airline.
The real problem is Lufthansa's frequent flyer programme. They used to have an attractive one, but around the same time when American, Delta and United unisono demolished their competitive programs into the disgusting shit which it is now, LH also changed theirs into what we have now. Completely unattractive.
I travel A LOT, A LOT. I am probably beating a few CEO's when it comes to "time spent not being home", but I only do project-specific one-project-at-a-time roundtrips or multi-segment trips in one specific target region.
This means: I fly somewhere for an entire week, often have to sacrifice 1/2 to 1 Saturday and 1/2 to 1 Sunday to travel to and from the airport, and then I stay at my destination without flying around there. This accumulates miles, lots of miles, yes, but NOT ENOUGH ANYMORE to get any decent status.
Despite being a superfrequent and superloyal international flyer I cannot hit Executive Platinum, Ambassador or whatever despite focussing on one airline / network. It's absolutely insane how they tweaked theiir programs to a very specific kind of frequent flyers which does not really bring that much total cash.
At the same time, just 2 days ago on a flight from Dallas to Munich, I sit next to a hot young woman who, judging by what she was doing on her laptop, was working in a typical useless cliché-USA, admin-heavy, e-mail-heavy, blabla-heavy, no GDP-relevance job ...and she was already Executive Platinum just by flying short legs in the USA and Canada. I was grounded from February 2020 to April 2022 due to Covid, and I might manage to hit Platinum with American Airlines this year.
They also have diminished the miles you get when flying with a One World partner airline - another blow for regular international frequent flyers. And Lufthansa has done exactly the same. It is super annoying and it makes me hate flying internationally more and more since most companies do not grant business class travel anymore due to personnel cost savings.
As someone who does a LOT of home cooking and knows my grocery pricing very well, that main dish would cost me less than a US dollar per person to make. Gosh, I hope they weren't going to break the bank by spending TWO US dollars on the main. And I have never seen a pasta recipe calling for just adding tomato sauce and a tablespoon of peas to some rigatoni and calling it dinner. What garbage and what a disgrace, but considering that Lufthansa just doesn't seem to care about its catering anymore, I can't say I am surprised.
The more flights spent. The more Places Travelled! Keep it up man!
10:09 That’s why Scamhansa(Lufthansa) Isn’t a 5 star airline anymore it a 4 star now.
Scamtrax?
Enjoying watching people do traveling that I can never do. You three make it enjoyable to watch.
The creature comfort is fine in economy class. However, by the looks of it, Lufthansa is suffering from fiscal issues, given the austere meal service. The dinner would've been awesome with a homestyle lasagna instead of that tiny, pathetic pasta platter. Also, the bread roll, if you can call it that, should've been three times bigger. As for breakfast, eggs and sausages would've been more appropriate, complete with orange juice, fruit plate, a roll, perhaps jam, topped up with coffee or tea.
Note to self: when flying Lufthansa economy overseas, bring additional food along!
At least the aircraft is great and the crew is professional.
I would like to say something quickly about the German people in the comments here. May I applaud you for not getting uptight and taking this review personally. Only the Germans would have the nobility to take this in their stride and strive to improve. You should be proud of that ability.
Big love from the UK
That pasta at the beginning was just embarrassing and the wrap was even worse! I’ll remember to take my own food if I ever fly with them. Thanks for the fair and well put together report 🙂
I've had the same experience on my flight from Frankfurt to Miami with the 747-8 (retro livery)in April this year. Very bad food. Unfriendly crew and a filthy seat and tray table .My return flight with Delta, was much better.
What a horrible food...
Das ist eine Scheisse...
The meal is really unappetizing and looks small portion, I just don't get it, Why European airlines is lack of services compared to Asian Airlines or Middle East airlines even in economy class, Asian Airlines offers much much better services including the meals compared to the European Airlines (not all European Airlines I mean). Like Turkish Airlines (one of European Airlines) still gives great services, but the others European Airlines are even less the same..
As a German I really tried to like Lufthansa
The first time I flew with them (11 hours as well) I was pretty hyped up, since it was the most expensive offering out of all the other airlines. It was a pretty big let down even comparing it with gulf air the year before as that flight was almost 50% less than Lufthansa, but was way better in nearly all areas
Lufthansa's old livery was so much more better than their current one
I miss the yellow bird and grey underbelly
Skimping on the gold/yellow paint, skimping on the catering. See a pattern here?
@@JBM425 yeah they are going downhill fr
Nice seeing you guys in Brazil, if you come back here you should try some of the local Airlines like Azul A330-Neo and their A350 (Probably starting in service next year), and the longest flight performed by a 737MAX8 the Gol flight from BSB (Brasilia) to MCO (Orlando), Latam-Brasil also flies from Brazil to Europe, but their service is standard across all the Airlines of the group so there is not that much to see. Just to let it clear I don't think Latam is bad is just their service is standardized between all of the companies so is not that interesting to watch, a flight from São Paulo to Chile would offer the same experience, Azul on the other hand have a very unique service and is nice to see how they perform.
Of the domestic airlines in Brasil, I find Azul is overall the best but there’s not much in it really they are all just standard airlines. If you’re flying to GRU from another Brasilian airport for your long haul connection you need to use a bus from Azul’s terminal to T3 but it’s no big deal.
@@paullewis2413 They are building a monorail now.
Can you try Azul's A350 in the future? :) It's our best Brazilian airline
Yes Please
I just arrived from Singapore a few weeks ago via NRT and SFO on ANA and United
The pasta looks like a child portion... Would have needed at least 2 of them. The breakfast box is just a joke who is gona be satisfied and full by that older then maybe 10 years?
Planning a trip to Europe this spring (Lord willing the creek don't rise)... I'm probably gonna try to avoid LH and fly with Austrian or United!
That must be some of the worst meals I've ever seen served on a so-called "full service" carrier. The shockingly poor catering, combined with the fact that LH still require masks on board, are just two reasons why I now try to avoid LH like the plague. Sad, considering the fact that ten years ago LH was actually my favorite European airline.
Now you can breathe aerosols freely without masks...
I have not fly on 747-8.I have allot on the 747-400.Great work
Lufthansa has always been like this, lousy food and snobs.
Flew with Lufthansa from Bangkok to Munich recently. It was just terrible. Especially the breakfast. We were served a breadroll which was still frozen. On there: Cheese, mushrooms and a tiny bit of cream chease. I mean how weird is that combination? It was ineatable.
So sad to see this as a German Lufthansa was one hell of a first class carrier
Lamentable que una aerolínea tan iconica esté cada vez peor.
how were you allowed to board through the forward cabin door if you weren't seated in first or business class? Surely you should have boarded by the second jet bridge if you were flying economy?
Could be his status and he got priority boarding.
The once venerable and great Lufthansa has been relegated to a budget airline.
Vegetarian only meals? While flying?! Absurd.
can you also fly 1x example from amsterdam to ankara? Turkey
The Dinner is ridiculous cheapest of the cheap .LH was great 30 years ago but these days is just another pointless carrier like all the US Airlines and AF ,BA ,TP ,IB name it there all rubbish .best airline in Europe in my view is TK and SU
Aww man no landing, that is okay this has been an excellent video!
First of all thanks a lot for another trip report, highly appreciated :) Just want to comment on the other verdicts here on Lufthansa's food catering: I can absolutely agree, the food in Economy, especially on a flight this long is absolutely ridiculous. Small portion, average at best quality and taste, boring und uninspiring presentation.....I couldn't care less for metal cutlery when everything else is bad. I was on a LH 747-8i (FRA-HND) and 744 (KIX-FRA) in 2018, respectively and the food was slightly better (although I chose the Asian meal options). Still way worse, even back then in comparison to AF, KL and even BA in my experience.
I fly theses guys between Spain and Poland. I would never call it a 5-star service. Medicore, I'd say
Lufthansa deserves that 5th skytrax star for duties in economising that God awful economy meal.
4 star Airline
They have always been a horrible airline.
Hope David / Felix can do flight review on Starlux in future. Recently try Starlux to Taipei, if Eva Air was 5 star, then Starlux are 6 star!! In flight meal just blow me away, economy class meal presentation and taste like business class.
It’s near the top of list of airlines I want to try. I cannot wait for Taiwan to reopen to tourists, I love the country! 🙏
this is so true, I flew with them in April first time after years (BER-SAN) and I was not sure if this is some sort of long distance Ryanair or what.....What the actual f....Lufthansa?
the only winner in this video is the plane itself.747-8i.Magnificent.Food was average to unacceptable.
Very shocked at this meal service. A few years ago, the food from Houston to FRA was very good and a full breakfast with sausage plus the A380! But very well made video, thank you!
i flew fra-icn onboard lufthansa's 747-8i and i had a similar experience. dinner wasn't bad but breakfast wasn't good at all. i was expecting better service on my way back from icn to muc (a350-900), but it was pretty much the same, except this time the sandwich was *SOGGY* and every time i think about it makes me want to throw up
Thank you for the report. Now I know, that I will never fly long-haul with Lufthansa. 😁 Lufthansa is disappointing nowadays.
Please don't. Avoid LH at any time. Not trying to spread hatred. I still fly them (no choice) cause I'm based in FRA. But if you can opt for other airline. Do it.
@@MisoDad777 stick on Klm/Air France worth the stop for better food and better seats
Yeah, but what can they do if the pandemic cut their income? They were dependent on subsidies from Germany.
@@Who_is_this_da_heck they were dissappointing even before the pandemic
@@mercybalones4670 Air France no way, KLM is way better I guess. All and all Aegean is my favourite hahah but then I'll have to fly to Greece to fly with them.
Lufthansa is a joke... 2-2-2 in C, that's not much better than the 2-4-2 Premium Economy. Even worse is their service in all classes. This airline is just a joke.
Fantastic trip report Felix, though I don’t personally think LH deserves its 5 Start Scamtrax rating.
That’s why it’s in fact been downgraded to 4 stars again.
the premium economy on this flight should be what luftansa offers for domestic business
I don't know what to say about Lufthansa I've never travelled abroad but when I do I think I'll avoid Lufthansa because of how bad the catering service is I'd rather travel with Air France, British Airways or Aegean Airlines
From São Paulo to Frankfurt
Didn´t like the call button in the seats armrest tbh. Crossed the pond in a UA 767 and LH 748 and well... UA was better, service- and plane-wise.
I was very surprised to see the disappointing catering you had on this flight. When I flew LH long haul for the first and so far only time on an A380 from FRA to SIN in mid-2019, the catering was excellent. Maybe that's because LH flights between Germany and SIN are code share with Singapore Airlines.
Flew once with lufthansa,will never fly again..ever
Now I’m desperate to fly on a 747
Te prices LH charges are ridiculously high. The fact that they also charge for checked in bag on a long haul flight makes it even more undesirable
Sadly this video is very outdated. Yes, Lufthansa, in one year.. Flew Lufthansa's B748s to LA and back in the past month.
IFE - both flights non-responsive, prepare to be very patient setting up a movie for 10 minutes. You also need to put good pressure onto the earphone jack in order for the connection in the armrest to work. Again, that's for both flights. On D-ABYH flight tracking was not working the whole flight in all of the economy cabin.
Seats - For the FRA-LAX flight I found my seat with what I made myself believe was a vanilla pudding stain on the seat belt and dirty tray table from spilled coffee. They didn't even try to clean the cabin. For the LAX-FRA flight, take away the seatbelt and add breadcrumbs on the seat. The USB port and remote IFE control (which didn't work on the IFE) is just very poor design. When you sleep you keep turning on the light above you.. Seats do recline but get stuck. For 10 year old planes, Lufthansa does a shameful job maintaining them. I guess they know their future is with two engines so they let these planes die on their own courses..
Meal - the non-vegetarian option is just as sad. I usually enjoy eating on my flights, even Ryanair's lasagna I find good!! As far as Lufthansa goes, food was trash on both long hauls. You write you like their large salads, yeah they're now serving one third of that. No bread roll, forget about that. Now even after letting it warm up myself under my plate - it was so hard you could break the airplane window with that thing. Really the last nice thing that remains is the metal cutlery. Unfortunately, you can't eat that.. lol
Thank you for this review. I know what airline to avoid when I can 👍😉
That food was hideous! Come on Lufthansa, you can do better!❤️👍✈️
Brazil my country
LOL bruh what is that second meal 😭that's so sad
Fun fact: 747 800 is longer than 747 400
Interesting to see a section of economy ahead of premium economy!
well still have to fly on s 747 some how :/
I flew Frankfurt Tampa bifore covid with Lufthansa. There was a second hot meal in both flight!
2009 i flew europe to mexico. and same this year. Y class meal inedible on both.... Their "food" (you cant even call it that) is a slap in the face to customers.
SAD SAD SAD SAD offerings ! I have had MUCH MUCH BETTER on Air Canada domestic flight from Toronto-Calgary in coach class!!!!! THIS IS SHAMEFUL!!!!!
Wow a 747! Great report Felix!
Man you should fly Turkish you’ll see the meal difference
Turkish is the best
There used to be a time when Lufthansa was a quality, reputable airline. Sadly IMHO, that is no longer the case! I highly recommend to avoid LH Group (Lufthansa, SWISS, Austrian Airlines, Brussels Airlines,, Eurowings , Eurowings Discover ) whenever possible. Service cuts on all levels, customer service pre- and post- flight mostly inexistant, refund take several month if paid at all.
It is sad.
in April of this year I was moving from Brazil to Europe. My dream was to fly with a 747-8i, than I paid 1000 euros for the flight between Sao Paulo (GRU) x Prague with a conection in Frankfurt. And honestly it was TERRIBLE. Everyone say about how good is Lufthansa... It was terrible. Terrible food, my IFE doesn't work during the whole flight. My dream turned into a nightmare. I flew with Aeroméxico sometimes and it was really better than Lufthansa.
I always have a good laugh at those Lufthansa long haul meals... the cheapest noodles they could find, with a little amout of the cheapest sauce they could find and - if you are very lucky - even some of the cheapest vegetables they could find.🤣wasnt a sunday, so no cheese topping today.
the salad on this flight looks top tier, no information for passengers to save it for the wrap tho.
who would eat that, if not to prevent starving?
outside of a plane, nobody and no businnes would dare to present something like that.
ridiculous.
seriously, how do Lufthansa passengers deserve such treatment after paying a premium price?
they offer an outdated hard product - and arent even trying to compensate for that with service (f.e. a proper meal).
looks like they could double the quality of food by spending another 0,50$ per passenger.
shameless.
Great trip report as always! Felix, I'm curious: were these the standard meals or did you order special meals (such as vegetarian)?
Unfortunately, this is the standard meal in economy seat. Vegeterian pasta ans bread will be served in every long-hour economy seats. You should buy at least premier economy seats in order to eat meat or fish meals.
Super video! 👏
I recently few with Lufthansa in July 22 from Singapore. It was the worst fight I have ever taken . The food was bad ,they tried to serve Bread& Butter pudding for breakfast ,when the menus said scrambled egg. A number of people complained .I wrote to Lufthansa and got no reply!
I won’t be flying with them again , I have flown with most major airlines. It’s seems they are all blaming Covid . That is being to ware thin with people.
10:08 Just plain pasta and peas, no traces of meat in the sauce.
10:55 The human scale of your hand has shown how tiny this bread roll is. Amazing. It is a meal for children, not for an adult.
12:13 Portions are incredibly minimal.
12:56 There is only flour tortilla wrap here, the slice of cheese is just unacceptable!
I can vividly recall how Lufthansa used to be a prestigious German airline back in the 70s, 80s e 90s. Not now.
The only plus in all of this nonsense mediocre service is the opportunity to fly this bird that is the Boeing 747.