WFM Summit 2024 - Scaling Up Through Next Gen Training - Scooter's Coffee

Felicia White
Director of Franchise Training
Scooter’s Coffee
Scaling Up Through Next Gen Training: Combining Soft Skills with Tech-Based Training for Frontline Leaders
- Discussing the importance of being trained on emotional intelligence, conflict resolution, and other soft skills as part of Scooter’s Frontline Leadership Management program
- Looking at how Scooter’s has combined tech-based platforms to scale training with growth while empowering frontline leaders
- Case Study: Implementing a simulation-based mobile platform to train baristas better