DAY IN THE LIFE OF A CLAIMS ADJUSTER || CHATTY || DIFFICULT CLAIMS || WORKING THROUGH OVERWHELM
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- Опубліковано 15 кві 2022
- Hey everyone welcome to my channel! Today I'm walking you through a day in my life as a field claims adjuster. I didn't have any inspections to go to this day so it was a desk day but a heavy one. Hope you enjoy and be sure to like, comment and subscribe if you do (it means more to me than you know!)
*Business Inquiries: kelatbusiness@gmail.com*
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Music:
Leedat Clean version by Samaad Mitchell ft BlocBoi Fame / leedat-ft-blocboi-fame...
I loved this video!!!!! I'm a 20 year old bouncing back and forth every single week about what I want to do! College isn't an option for me personally right now, and I have really taken an interest in insurance. This is the first video of yours I've seen and I loved the chattiness please never stop lol! This is gold, so raw and real.
Aww thank you that means so much I appreciate it! I’m happy you enjoyed! 20 years old girl the world is your oyster and I feel you on college it’s not for everyone and sometimes it’s not the right time which is ok. Definitely look into entry level roles to see what works for you, and I got you on the chatty videos I try to give y’all all the tea lol
Yes, I agree with you. I'm going to college, right now. And if I've known about this years ago awhile in high school.
I agree. This gave me the level of comfort I needed
I know this comment is 6 months old and maybe you’ve found the career of your dreams by now, but in case you haven’t, I just wanted to give some unsolicited advice. I’m a recent college grad and also a claims adjuster. I saw your comment and just wanted to share something I wish someone had told me. You said college isn’t an option for you right now and some people may look at that as a negative. However, if you’re bouncing back and forth with what you want to do and you haven’t incurred any educational debt, you are actually in a good spot compared to someone who is bouncing back and forth with what they want to do and has incurred a mountain of student loan debt. If you don’t know what you want to do, I would look into getting in the tech industry and getting some certifications. You can go into cybersecurity or something more like being a developer or engineer. I would encourage you to look into getting your A+ certification from CompTIA as it’s the most basic exam and will build up your knowledge on computer hardware and networking. Many companies will also pay for employees to get their certifications if you can find a job as an entry level help desk analyst or something. Or you could try learning some beginner friendly coding languages like SQL, HTML, and CSS just to get your feet wet. These languages are intuitive and very easy to learn and don’t require a ton of technical knowledge so it’s a good starting point. If you’re interested in tech even just a little, I encourage you to pursue it. There is so much money in tech and also freedom to work from home, do consulting, work part time, etc. for A LOT of money. After getting entry level certs and a good job after a few years, you can literally get offers for tech jobs starting in the $150k-$200k range and that is just base salary.
I am a bodily injury claims adjuster and I seriously hate it. I’m on the phone a lot, people don’t understand the claims process and get frustrated with you very easily, claims gets little recognition, and it is also hard to move around after being a claims adjuster because you learn a lot of “soft” skills, but really not much in the way of hard skills that you can apply to other jobs and industries. I am great at my job and constantly receive praise and accolades from my manager but I’ve been in the role for 2 years and been looking for other roles within my company and the people I have interviewed with do not value claims as a part of the insurance organization even though claims is the life blood of insurance. Claims is a dead end, especially if you don’t have a 4 year degree.
Tech will teach you hard skills that you can transfer across many industries. And that industries values experience and skills vs a degree.
I work at Fortune 100 insurance company as a claims adjuster and our technology and industry technology is seriously lacking. If you’re interested in insurance, there are tons of opportunities to merge tech and insurance together. Having some skills in tech can really earn you high paying jobs in the future. Claims is pretty much a dead end. If you are fine making like $80k-$110k (pretty much highest salary) as your max after 5-10 years in the industry, then you should look into being a claims adjuster. But if you want more financial opportunities, then I would stay far away from claims. Most adjusters I know and work with are stressed on a daily basis and seriously behind on their caseload. Covid changed a lot of things for the insurance industry as many companies offered their employees early retirement or a lot of people were laid off or left on their own and a lot of companies haven’t restructured or hired enough people to make up for the “brain drain” that’s been occurring the past few years making claims a very stressful position. I have 3 friends from college who started in claims around the same time I did, some in the same company, one in a different company and after 1-2 years, we are all looking for other jobs. I just wanted to share a different point of view and highlight other paths as well.
@@Dudebro123 this was really helpful. I hope she saw it but I needed it as well. I graduated college in 2020 and have been bouncing back and forth between what career path to stick to. I haven’t found it yet 🫠 I think I just had a different expectation of how college and getting a job that actually can give me a comfortable life looked like. I’m lucky because I haven’t had to repay my loans because of the pandemic. But, my most recent role was insurance sales and let’s just say it was not for me. Now I’m looking for what else I can do. I was already thinking about tech but I need time and money and a plan to stick to so I can make it happen. I’ve been so stuck on I need to be happy where I’m working and at this point I just need something that will pay the bills and give me the 3x rent these people asking for. I can focus on what makes me happy later. Miss ma’am is in a great position right now at 20 years old. Do not be in a rush, please take your time and think these things through before you end up in debt or in a weird place in life and financially having to figure things out like so many of us that got the degree without a plan or without getting a job that pays a livable wage. If you do get the chance to go to school, please get a degree in something that’s lucrative in this day and age like nursing or computer engineering or anything tech based.
I fell in love lol. The rawness of this video is really what pulled me in. As a newly licensed adjuster I have been studying and doing lots... and lots... and LOTS of research! I eventually came across your page & I must say I believe I will do extremely well in this field. I have a great personality and I am always good with dealing with people. When you explained how you had to check some clients, I have to check people all the time lol so this was just a perfect reflection of how things look once I get rolling. Thank you Kela and can't wait to see more!
Also... WHO'S ADJUSTING IN TEXAS??!!! LETS GOOOOOOO
Aww thank you so much for the feedback, welcome and I’m happy you enjoyed! As far as checking clients lol yesssss you gotta nip stuff in the bud immediately or else some people will run all over you.
I’m sure there are some Texas adjusters in the comment section too 💯🙌🏼
12 years in underwriting and I appreciate the way you handle the claims. You’re looking for a way to cover things instead of ways to deny. Which is how I underwrite - how can I give coverage for a given premium instead of limit coverage
Thank you for your comment! I agree with you there working in this industry I can see why some people have a bad taste in their mouth about insurance companies but it’s only fair to advocate for our customers since they pay premiums for us to help them when they have an emergency. We’re on the same page 💕💕
@mikederucki can you please advise how someone can get into underwriting? Me personally been working insurance for 15 yes in commercial health and 5 yes auto Adjuster. I would like to switch to underwriting but find it difficult to where to start? Any advice will be appreciated?
Ive been contemplating for over two years now about taking an adjuster course . And i must say I love how authentic and transparent you are in this video. Thanks!!
Thank you so much for watching and I appreciate the feedback. Good luck to you 🙌🏼💕
Hi, just found your channel as an experienced adjuster thats been working at home I needed some camaraderie. I handle auto and total loss though and some days- whew! Still thank you for your authentic insight. Sometimes I miss being in the office so I can vent to someone about my claims and challenges. So now that i have found your channel ill keep watching you to help me feel like I'm not the only one. Ty!
Aww welcome to the channel I’m happy to have you and yea I understand completely! Working from home is great but it can be isolating for sure, I’ll keep the videos coming and you’re definitely not alone 🌟
Thank you so much for this video. Im new to the adjuster world and just received two emails from State Farm and Progressive, and took my assessments to see if I get selected for the job to get my career started and Im am super excited. I would like to do field adjuster eventually but definitely taking things slow until I gain experience. Im definitely going to follow you.
You’re so welcome! Thank you for watching. I completely agree don’t jump into the field too quick, learn claims and get comfortable then you can always come over to this side when you’re ready. Save yourself from the overwhelm lol! Good luck to you though and feel free to reach out if you have any questions 💕💕
Thank you. I just found this channel tonight and I'm studying for my adjusters license so this video is giving me hope!!
You’re so welcome and thank you for watching. Good luck to you in getting your license, I’m sure you’ll do great then the sky is the limit!
Another great video! I’ve been an adjuster (WFH, BI) since early January and these videos are always so helpful. Loved the chattiness!!
Aww thank you so much I was worried about all the talking lol but I’m happy it helped! Also I hope you’re loving the job 💕💕
Are you making good money do adjustments
How do I get wfh as beginner
Hi!! I just found your channel and subscribed!! Like many others that have commented, I've been researching a career change. The clarity and transparency you provided in the video was a huge help and again like many others here I Thank you. Now excuse me while I go binge watch your other videos for more info and to continue my research lol. Stay Blessed and keep doing what you are doing!!
I’m so happy to hear that and you’re very welcome! I try to keep it real so 1. If you’re new you know what you’re getting into and 2. If you’re seasoned you know I see you 🤣. Thank you for supporting and watching 🙌🏼
Man im so glad I found your vids this really encouraged me im 23 and as a independent adjuster new adjuster I work contracted it’s been a lot man glad I came across this. Looking into getting out of being a independent adjuster it’s very overwhelming and with contracted you have to wait on payments it’s very tough trying to live like that .
I’m happy you found me too, welcome! This is a tough industry so I feel your pain and I’ve heard stories like this before. There are adjuster firms that hire IAs as staff employees so depending where you live this may be something to consider if you don’t want to continue the contractor route. Good luck to you things will get better just keep looking! 💕
@@kelatrishaan6435 thank you so much 🙏🏽I will look into staff adjusting asap!
Did you have your license once u started?@@MLRJay
My best friend recently sent me a link about a remote position as a property adjuster. I just think I'm afraid to take a leap considering I've been with my current employer for 6yrs but I am ready for a change. Thank you for sharing !
You’re so welcome! I can understand Yalu being nervous about taking the leap because it’s a huge step. I say just keep doing research and if you get an interview ask if they offer some type of job shadowing so you can see if you’d want to do the job everyday. Good luck to you!!🌟
Same. I’ve been at my job for 8 years and ready for change but I need to sit down in a class for this.
I left a 16 yr position.. def took 1-2 to convince myself. I’m happier.
Thank you for these. It’s helping me decide on a future career.
You’re so welcome and thank you for watching!!
I love the rawness of this video.
Thank you so much!! 🙌🏼
Awesome. I really loved the way the story was told. That's cool!
Thank you so much!!
Loved the video. Currently looking into this field of work.
Thank you so much! There’s a lot of opportunity right now in this industry, good luck to you 💕💕
New subby. Taking class now. Excited
Thank you for subscribing and good luck on your class!!
First video of yours I've watched, came up in my recommended list, due to watching other insurance videos due to an interview I got coming up. Glad I did, you are awesome 😎 and real .
Aww thank you so much I’m happy you stopped by!! And good luck on your interview 😊🙌🏼
Thank you! This video helped me as a new comer. I've beeeeeeen looking for something like this.
You’re so welcome I’m so happy I was able to help 🥰🥰
Mother and I moving to Texas and both looking to go into this field! Thanks for this video, your energy is awesome🙏🏽
Omg that’s so cool good luck to you both and thank you for watching!! ❤️
Thank you for the video. After working refinery construction for 10.5 years, I had to leave my career. It took it's toll of my body. Anywho, I have a interview on 9/13 for a adjust position. Big career change, but it's needed.
Good luck to you on your interview, consider the job yours! Also I completely understand I’ve heard that from contractors that have decided to go a different route I know that type of work can be taxing especially after years of doing it.
Hi! Thanks for the informative video. I’ve been doing a lot of research on the insurance claims adjuster career lately and I’ve been getting mixed answers when I look up “does being an insurance claims adjuster require any math skills, and if so how much or what kind of math will I be doing on the job?” It would be so great if I got some clarity on this because I never really paid much attention to math in high school. Thank you so much for your video!
Hey hey you’re welcome and thank you for watching I’m happy to help. To answer your question about math yea there is math because you’re going to be paying people and putting together estimates and such but it’s not what you think. We have so many templates and programs to add stuff up so any time you’re actually doing math it’ll be simply adding and subtracting. Even if you have to multiply or divide it’s super basic. Don’t let that intimidate you if you really want to explore the role. Good luck to you 💕💕
thanks for being real. needed this! will follow for more ;)
You’re so welcome and thank you for watching and subscribing ❤️
Just found your channel and love hearing about a ditl. I do the customer service side, am considering moving to claims but not sure about the workload.
Well welcome and thank you for watching! I can’t even lie the workload can be insane at times. It’s one of those jobs if you’re considering I’d do plenty of research and see if it’s for you. You can always come over entry level and if you don’t like it move around your company to other roles.
@@kelatrishaan6435 I appreciate the honesty! I kinda like not having to deal with customers after I talk to them once. Sometimes, once is m o r e than enough lol 🤦🏽♀️ 😂
🤣🤣🤣 I completely agree with you there I’ve put in a little over 7 years and I’m looking for something where I don’t deal with customers as much (or ever lol) in my next role.
I love the chattiness! This is my first time here( I think you were recommended to me Bc I’ve been searching adjuster content lol). I am interested in becoming an adjuster, but every person I come across says you work a lot of hours. Is there any adjuster role where you can do 8 hours a day? Or do you just have to work until the claims for the day are complete?
Aww thank you and I’m happy I got recommended to you ayyee lol! So yes if you get an hourly role the expectation is to work 8 hours a day, but overtime is usually available. I’m salary so I don’t have a set start and end time but the expectation is still to work 8 hours a day. Most times working more than 8 hours is a choice (unless it’s a busy time then some companies will ask you to do OT but in some states they can’t MAKE you do it). I for example will log in a little earlier to take care of small tasks before my phone starts ringing and I may work a little over to close up some things to set me up for the next day. In general you work your desk however it works for you and most times you won’t be able to close a claim in a day unless it’s something extremely simple. I hope that helps please let me know if you have more questions 💕
@@kelatrishaan6435 okay gotcha! Thank you for responding 😊😊
Im an virtual property adjuster and ive been doing it for almost a year. i HATE it. Its so stressful and overwhelming and i am ready to quit! So here i am watching your video to see how you hadle your job
I literally feel that way every other day so you’re not alone! My advice is to start looking for other roles within insurance at your year mark. I’m at a place where I know I don’t want to work claims anymore but I want to stay in insurance. Hang in there, it’s so much opportunity on the other side 💕
@@kelatrishaan6435 I would be interested to know what other roles are there outside of claims? Thinking of making a career change and what to know all of the options in insurance to see what role best fits me.
@@TheBlakbeauty23 I have a couple videos on my channel where I discuss different roles so I’d recommend checking those out to see if you find something interesting. Off top of my head subrogation representative and SIU rep are other roles that support the claims team that people like because you’re not dealing with everything that comes with the claim.
@@kelatrishaan6435 Thank you so much for your quick response! I'll check out the other videos now!
Fantastic Video! Thank you. I really appreciate your videos :)
You’re so welcome thank you for supporting!
Excellent video!!
Thank you so much!!
Great video I'm thinking about enjoying the industry is the pay decent just trying to find something to do for the daytime so I can finish school at night
Thank you so much! In my opinion the pay is decent and there is a lot of opportunity to grow and increase your income. Depending where you live the starting salary can vary but it’s typically an 8-5 ish schedule so going to school at night is for sure possible.
First time viewing your channel. Love it! Question: When you go inspect a home and there may be roof damage do YOU actually climb up on the roof yourself? I am at an age where I don't want to do that. Let me know what you do. I'm looking to get my adjuster license now from the State of Florida. Thank you. GO GIRL!
Hey thank you so much for watching I’m happy you enjoyed! Regarding the roof SAME! I’m done climbing them lol! I did have to when I first started but I’m in SoCal so we don’t get a lot of roof claims unless there are heavy rains. The insurance companies usually have vendors that will go out and do the inspection for you (complete with reports and photos) so you likely won’t have to climb anything. Plus if you’re not comfortable, they don’t want you up there anyway. Good luck on getting your license it’s a tough test but absolutely attainable!
@@kelatrishaan6435 Thank you so much. I think the Florida exam is waived with the course, but the BIG Exam is what I will need to study for. I love your videos and when you are chatty... You are normal and we love it! 🙂
Good morning! Glad that I found your channel. I just accepted an offer to work for State Farm as a Claims Associate. I have a law enforcement administrative background and looking forward to this change. I love the fact that my position will be hybrid. Best of luck to the collective who are searching for their purpose and job. I am looking forward to hearing more from you about this new and exciting field!!!
Good morning and congrats to you on your new role and career! You’ll find there is so much opportunity in this industry and you’ll be able to move around as you gain experience. Thank you
So much for watching, new videos are coming 💕💕
@@kelatrishaan6435 Thank you so much for taking the time to respond!! I am excited for new beginnings and a new career!! I am looking forward to more of your positive and informative videos!
@@kelatrishaan6435 Just wondering about the Math part. I have not done Math in YEARS...And I am keeping my options open and just applied to a Claims Adjuster Trainee role for Progressive. When you have to calculate percentages, etc, do you utilize a software program that performs it or do you have to do it old school? Thank you and I appreciate all of your assistance!! Have a blessed day!!!
Hey I’m 10 months in with State Farm and as awesome as it is their are many challenging days with back to back calls and very rude people. Trying to explain claims process daily gets overwhelming but at the end of the day we are helping people getting things done and that’s the award at the end of the day. Really thinking about going to Fire from Auto cause Auto is just all over the place but will take my time
@@shellyinspires777how has it been for you? I’m an LE looking to make the same transition
This is what I needed. Thanks for posting this.
A 5k deductible that’s crazy.
You’re so welcome and thank you for watching!! Yes I agree $5k is insane
It was great watching your blog. I'm about to take an adjuster assessment for employment, and I don't know why, but I'm nervous. I usually do well, but for some reason, I'm nervous. But anyway, your video gives me a great insight on what it's like to be an adjuster. Thank you.
You've got a new subbie, btw. 😊btw.
Thank you so much for watching and subscribing 💕💕
I can understand you being nervous that’s normal. Getting the job can literally change your life so it makes sense. I’m sure you’ll do well though, sending prayers your way 🙌🏼🙌🏼
Just discovered your channel I have an interview for that position coming up I’m so nervous and I appreciate your tips I’m praying I get the job
You’re so welcome! Good luck to you on getting that job.
Currently a licensed sales agent but goal is to move to claims so excited to have across your page
Thank you for watching and good luck to you!! ❤️
I’m so happy I found your channel! I have an interview as a CAT adjuster tomorrow and then the next day a property adjuster. Both wfh. Does your company supply a work phone, or do you essentially use your personal to contact your customers?
Yay thank you for watching and I’m happy to have you! Good luck on your interviews also! So yes my company provides the phone, car and computer (if you’re work from home they will provide your phone and computer). The only time you use your own items is if you’re independent working as a contractor so you’ll be fine.
@@kelatrishaan6435 UPDATE! I got the job (Property Claims Adjuster) Yay! Now I can faithfully be indulged in your channel lol. A breath of fresh air!
@@aaliyahjerry6847 congratulations on your new job🎉 I’m in the interview process now totally new to this profession been a residential property manager for the last 15 years prayed for a new opportunity ❤
@@kikatis9825 thanks so much! I hope to have as many years as you!
@@aaliyahjerry6847how is it going for you? Thinking of getting into it.
I am looking into a career in all line adjuster. I was in a car accident a few years ago where I broke my back and dislocated my hip. Fortunately, I didn't lose my mobility. Unfortunately, I cannot climb a ladder well. Do I have to go on roofs if I go into this career? Also, do I have to have experience in construction, maintenance, etc.?
I’m sorry to hear about your accident but glad you didn’t lose your mobility. To answer your questions you don’t have to climb a ladder with most companies especially if you don’t feel safe or have a medical reason. You’d want to discuss this up front in your interviews though so you know up front if they can accommodate you. You don’t have to have construction experience, I started with none and I was trained. To go into a field role you do have to be familiar with claims in general so if you’re completely new to the industry most companies in my experience would want you to start as an entry desk adjuster first before doing field work.
"$5,000 deductible, I wouldn't have chosen that shit, but you did, so I have to adhere to it" 🤣 good lord that is hilarious
🤣🤣 you really have to laugh at some of the things folks say/do when you work with the public! Thanks for watching and commenting! 🙌🏼
@@kelatrishaan6435 Totally agreed, I'm a commercial P&C agent and wish I could say those kinds of things sometimes. Watched your video because I've been curious about the claims side of the business. I appreciate the humor and insight!
Oh ok that’s cool and I’m always happy to provide insight because I don’t always see a lot of content speaking about what it’s like to be a staff adjuster. Let me know if you ever have any specific questions. Take care!
I know for a fact i came across your video a year or two ago...starting my public adjuster training this weekend!
Omg that’s that’s great, good luck to you!
Thank you for this
You’re so welcome thank you for watching!!
Hi!!! I ran into your videos searching up like a more thorough description of the job and so far your videos are it girl, I’m definitely going to subscribe 😊 I’m in the process for commercial claim adjuster training position, I already passed the assessment and the questions recording and I’m about to have my actual live interview with a manager next week and I’m a little nervous but I’m ready for it. I’m totally new in claims but would love to get into the career and learn as much as I can for in the future I can become a field adjuster. I seen some people say that it’s like a call center role but the way you explain it makes it seem like in reality it’s more of outgoing calls and then the incoming calls are more return calls or of the contractors or team you are working with for the claim, is that right? Thank you 😊
Aww I appreciate that thank you so much for subscribing! I’m happy to help. To answer your question, it’s not like a call center you’re right. You will have days where you’re getting an influx of calls but if you’re on top of your desk and addressing your claims you won’t have that situation much. It’s mainly outgoing calls, and people calling back to discuss their claims or ask you questions. I hope that helps and good luck to you 🥰🥰
@@kelatrishaan6435 Thank you so much for answering my question, yesss your answer was definitely very helpful and also thank you so much for the tips as well. Thank you I hope I get it ❤️🙏🏼
I have my webinar for Texas All Lines adjuster License course in November! Your videos have added so much clarity to the job requirements so thank you so much. Is it too intrusive to ask you what company that you work for?
Congratulations on taking that major step to get into insurance and good luck on your course. I appreciate you watching and I’m always happy to help. No it’s not too intrusive at all, the only reason I don’t share it publicly is because of the social media policy at my job…well most insurance companies to be honest!
Loved this video. Did you take the state test to become a insurance adjuster? My states prep course is $179 & after I pay for the test. I’m not trying to be on anyone’s roof so I’m looking at being a virtual adjuster. Is that what you’re doing?
Thank you so much for watching and I’m happy you enjoyed! My company had me take the Florida adjuster licensing test which can transfer to the surrounding states. I feel you about being on the roof girl! I have had to climb before and in my role as a field adjuster some companies will require it, but if you don’t feel safe you don’t have to climb. I will send roofers out to get me the information I need to determine coverage on a claim. I hope that helps and feel free to let me know if you have additional questions.
Could you explain what’s the difference between a claims adjuster and a claims advisor? Do you consider it a stressful field?
I’m not familiar with the term claims advisor so I’m not sure. As far as being a claims adjuster it’s very stressful at times so you’d have to be very organized to stay on track.
Kela does the information learned during the licensing process teach you how to do the job or is on the job training required?
Hey, no so the licensing is really just teaching you how to apply the policy but to actually do the job effectively you’ll need on the job training.
Wow so working within a company can be better than being independent depending on the situation. Glad to see real life real time footage of your process. We appreciate the insight. How long do it normally takes on average to get through claims? I know it varies because of the workload
Yeah I’m sure both have their pros and cons! The time to get through claims varies a lot actually. I handle more complex claims right now, so the average claim is a minimum of 3 months because my insureds usually have temp housing. Thank you so much for watching!
Thank you for the awesome video!! I am a newbie and need more information.
You’re so welcome thank you for watching!! 💕💕
Hello!!! I just got an “congratulations assessment” email for moving forward… it says it can take about two days to process so I was wondering what happens once you pass..? Oh it’s for the adjuster claims trainee position 😊
Hi and congrats on getting that email. If you pass the assessment usually they will offer you an in person/camera interview to discuss your skills. Good luck to you!! ⭐️
Great video!! Can you please explain the difference between a claims adjuster and claims examiner? I will be leaving nursing to become a claims examiner and I’m looking for as much information as possible 💛
Thank you so much! So the titles vary from company to company but a claims adjuster is usually the one investigating the claim, preparing estimates and issuing payments. The claims examiner typically is more like an audit role where if there are claims situations that are one offs and the team can’t figure out if there is coverage, they would step in to interpret policy language. I’ve seen adjuster positions listed as claims examiner roles so sometimes the duties may overlap. Good luck to you in your new career!
@@kelatrishaan6435 thank you!
I'm leaving nursing as well to become an adjuster! Best of luck!
I’m a claim adjuster too and this crap we put up with lol I know exactly how you feel lol 🙏🏾
Omg yeah it’s a lot lol that’s why I have so many routines and stress free activities to keep me sane! I’m sure you do too 🙌🏼
Hi! Have you ever worked Auto Total Loss before or have any insight on the stress level for a newbie just entering into State Farm? I'm nervous it will be back to back calls with no room for a break or that I would totally just hate doing the job. Thank you for any input!
Hello, yes I’ve worked in total loss and honestly I really liked it! It can be stressful at times because people are stressed when they have a claim and want to be paid quickly but as long as you have good routines and get your work done it’s manageable. There are times when the call volume is heavy but there are also times when it is light it just depends on how busy it is. You’ll be able to take breaks BUT you have to be intentional. No one is gonna make you take your breaks you have to do it so that’s my advice. Good luck to you! It’s definitely doable 💕💕
I noticed when you were explaining the situation with the roofer doctor, you said something like I have to get it touch with the roofer, because I am not getting up on no roof”. Is there a way around getting on roofs? I will have my license by next week, but the one thing I am genuinely nervous about is climbing on roofs (especially steep ones) as I worked for a contractor before and HATED the steep roofs. I froze once and could not move for 20 minutes. Is that something that will be debilitating to my career? I know there is ladder assist, equipment, etc, but want to have a good first impression as I am a brand new adjuster. Give me the honest truth! 😂 I don’t think I will be doing at-home positions, as the guy J will be shadowing is in-field currently working a storm and has never worked from home.
Good question!! Getting on the roof is something that’s uncomfortable for a lot of adjusters. Usually if you’re required to get on one, there are strict rules like you can go over 1 story and you can only walk on a certain type of material. Anything outside of that would require a roofer. Also if you feel unsafe for whatever reason you don’t have to get up there. Most companies that won’t be a deal breaker but you will usually have to show that you can open and close a ladder and climb safely to move forward. Good luck to you!!
your frankness is refreshing. "grown ass man" (dying)
🤣🤣 thank you so much!
Hi, love your video!! Can you please advise the best way of getting into the Adjuster field? Is it by completing the CILA qualification? I’m currently working as a claims handler but would like to progress my career as an an adjuster. Hope you get back to me. Thanks :)
Thank you so much for watching. There are plenty of ways to get into the industry but personally I started out as an entry level adjuster at an insurance company. They didn’t require that I have licensing prior to getting in and most companies that do will assist you with the study materials and payment.
I’m new to the adjuster world. I just received my license in Florida and I’m just trying to get my foot in the door.
Just apply for entry level roles in your area. I’ve been seeing a lot of openings across the US
I have been researching getting my license for a month now, but I’ve been unable to make a decision. I taught for 9 years, and I also have done medical sales for 2, but I don’t think I want to continue in sales. My question is about the hours you work…is it 40, 50-60? And do you make overtime. Some people say they love this job, and then other half complain about the work load. I’m okay working over 40 hours, but only if I’m getting paid for it. What are your thoughts?
I did sales for some time too and that’s what triggered me to look into insurance. So I typically work 40 hours but when it’s busy I’ve for sure worked 50-60 hours sometimes. Most jobs I’ve worked I got OT but I worked one salary job as an adjuster and it sucked because I constantly worked 50+ hours with no OT and that made no sense. I’ll say this, it’s not easy. There have been days where I questioned life and there have been days where I feel it’s a breeze. You will feel it all at some point if you’re here long enough. These days though because I’m so deep in it I have routines and systems that I’ve learned so I can stay on top of my work and not hate life. If you’re willing to put in the work and stick it out it can be great. I suggest researching company culture and really pay attention to your manager’s temperament, that can make or break your experience. Good luck to you and let me know if you have other questions.
Thank you, im new in the field and I feel so nervous.
You’re so welcome! It’s very nerve racking in the beginning I can’t lie but once you get the hang of it, you’ll be more than fine. It’ll just be managing the workload at that point.
@@kelatrishaan6435 thank you!!
Hey, Someone that has job description has a Salvage Monitor for an insurance company? What do they do?
I’ve never heard of a salvage monitor, but I’d assume they work in the salvage department where total loss vehicles are housed and inspected based on the title
May I ask how long have you been doing this line of work ? And is it something you see yourself retiring from ?
Sorry if this has been answered in another video. I had a phone interview today for an adjuster position, and was wondering about the longevity of this career and how happy those were in this field. I’m new to your channel by the way, and subscribed!
I’ve been doing this role for about 8 years, 3 in auto and 5 in home owners. I can see myself retiring in insurance but not as an adjuster. Some people wouldn’t mind but I don’t want to deal with the public long term.
Good luck on your upcoming interviews and thank you for watching and subscribing 💕💕
how many days of the week are you usually on the field vs at the desk?
That all depends on the workload for the week. I’ve had weeks where I only went out once or twice and was home the rest of the week and I’ve had weeks I’ve went out all 5 days. I try my best on those busy weeks to have at least one desk day to catch up on back end work.
By being a desk adjuster how do you inspect and estimate claims being at a desk
You’d inspect through photos and vendors that inspect on your behalf
I love your videos, I have few questions, is this possible to do this with kids under 12? Is it good to take an unpaid internship before trying to get deployment? Also can you do this if you have drug charges, my brother is interested, but he went to prison years ago for selling drugs.
Thank you so much for watching. Yes it’s possible to do the job with young children, I have a 3 year old and love the flexibility. I’ve never heard of unpaid internships as a staff adjuster, are you referring to being an IA? If so I don’t have personal experience there but there are a lot of roles where you can get paid even while training so I’d recommend that over working for free any day. As far as your brother that would depend on the company. Having had charges doesn’t necessarily hinder you from being hired most insurance companies are more worried about financial crimes or theft charges since your dealing with issuing payments and such.
@@kelatrishaan6435 thank you so much for answering my questions.
They sent a Webcam. Do they record you the whole time? Or is it for meetings with staff?
It should only be for meetings, I’ve never heard of a company recording you the whole time but I’d assume if that was their intention they’d be required to let you know before doing so.
I want to do this but I am currently pregnant and I have a 2 yo. Is this a job I can do in my personal situation or should I do something else? I’ve worked in the food industry for years so long hours and stress isn’t foreign to me. Trying to level up my income.
Personally I think this would be good for you especially since you’ve worked in the food industry. This job can for sure be stressful but you’d be able to work from home if you choose and the hours are more stable.
Do you have to climb on the roof or does someone else do that?
Me personally I don’t climb anymore. We have vendors that will do that for us and provide us with photos and reports so we can make a coverage decision.
I respect this video
Thank you so much!
I have terrible anxiety & these customer service positions are talking a toll on me.. would you say you speak to a lot of people daily? I can deal with calling others and speaking, I just can’t deal with back to back I want a job that requires me time to research and think as well.
I completely understand. The call volume depends on the workload to be honestly but typically it’s not heavy call volume as long as you’re on top of your claims. What I will say is I was on the phone a lot more when I worked in auto because it’s naturally a lot of claims, in the homeowners department it’s not too crazy day to day.
When you say “on the phone” is it people calling You on a work cell phone or a headset like in a call center with inbound calls back to back?
And, one more question: Do you get paid overtime? or are you a salaried employee? or are you a Contractor? Do you get paid for all your hours?
Good question! So these days I’m salary. This is actually my first time as an adjuster being salary, the other two carriers I worked for I was hourly. I’m a staff adjuster not a contractor in this case.
I will say salary has its pros and cons. It makes it easier to make a schedule for myself but if I’m honest it’s rare I work a straight 8 hours only so OT would be nice lol! Where I am in life I make sure I don’t go over 9.5 to 10 hours so I can avoid burn out. I hope that helps!
@@kelatrishaan6435 Yes, that explains a lot. Thank you and I will definitely keep watching. You are awesome! God bless. 🙂
Good evening, I just got my license on 8/28 I am excited to get out in the Industry learn things. What tips do you have for a newbie, single mom of 3 with the youngest being 1?
Good Evening and congratulations to you on getting your license! So as a newbie focus is going to be very important as well as taking notes. You’ll likely get most of your work done during naps/activities. When my baby was small I had to keep him occupied to get anything done. You’ll find your rhythm though and just know it’ll change as they grow. You’ll be fine 💕💕
@@kelatrishaan6435 Thank you so much. I've been nervous about deciding between field and desk. I always thought of myself as a desk person due to fear of being on a roof lol. But you look like a beautiful boss lady so I feel way more comfortable seeing a pretty person in the position lol. I know that sounds crazy but for real lol
@@ShanikaTheQueen aww thank you for the compliment I appreciate you! I had the same reservations about the field regarding having to climb so I completely feel you. What I can tell you is most insurance companies won't require you to climb if you don't feel comfortable. That's something I always ask because although I have before I don't now. You can typically send a vendor to inspect/get photos so don't let that deter you 💓
This is totally off topic, but I love your eyeliner. If you wouldn’t mind me asking, what brand is it?
Omg thank you so much!! The top lid is a liquid eye liner by maybelline. The bottom water line is a crayon, I switch between one at sally beauty supply and one by NYX 🥰💕
@@kelatrishaan6435 Thank You!
This is my first time watching your videos. I have my final interview for a claims adjuster position on Thursday. I’ve been browsing UA-cam to prep, which prompted your video to pop up on my feed. Thanks for taking the time to create such useful and informative content! 😊
Well good luck to you on your interview I’m rooting for you! The fact that you made it to the final I’m sure you have the role in the bag. Thank you so much for watching I’m happy to help and share my experiences 💕
What kind of car is needed as a field Adjuster? Thanks
Honestly it depends on the job function and the company. In my experience home owner adjusters will have an SUV (which will accommodate a ladder in the trunk) and the auto field adjuster will typically have a sedan of some sort.
I have a Communication degree how can I get a job in Claims? I have Customer Service over the phone experience as well from some of my work from home temporary positions.
Yes you don’t have to have a specific degree to do claim which is great. My degree is in marketing and I have coworkers with communication, psychology, the list goes on. Customer service experience is great and usually what they look for in the entry level roles
I just accepted an offer as a central loss report rep for progressive and have been trying to find some information on this role. Does anyone have any?
Congratulations on your new job! Personally I’ve never quite heard the term central loss report rep but from the name it seems like you’d be the one documenting new claims as they are called in before they are transferred to a handling adjuster. If anyone sees this comment and has more insight please respond to the thread to assist this young lady, thank you!!
How do you send somebody else to inspect it? Like hire an appraiser?
We would typically request an independent adjuster to go inspect
When I have damage to my house, I expect my insurance company to cover my claims. Insurance is different than what it used to be. A roof claim due to hail and wind damage was denied. They only wanted to pay for replacement of the damaged shingles instead of the entire roof. They said I didn’t have roof replacement as part of my insurance policy. 🙄This is my experience with insurance adjusters lately.
I hear you and I understand. In my experience a roof replacement is only paid for if the whole roof is compromised, or if it’s for some reason not possible to only replace a few shingles. Other than that the policy will pay for only the damage to the shingles that are damaged/missing. This is where it’s tough for adjusters because although we understand the frustration we’re bound by the policy, and a lot of times payments have to go through several approvals before the final check is cut.
Honey I HATE. Reassigned claim. Now I'm calling the insured and they're like why are u calling me? I already told the last person this.
Girl…it’s the absolute worst…and it’s always the crazy claims that get reassigned
Were you an independent adjuster at one point? If so, how come you switched?
No I’ve always been a staff adjuster
I just took an assessment for an auto claims adjuster position I feel like I am a good fit for the position but I’m just curious how long are your days? I really don’t wanna be working like 12 hours a day 5 days a week
Honestly it depends on the company and the workload. I will say this, as an adjuster you are for sure gonna have some days that are longer than others. If you’re ever in a situation where you’re feeling like you have to work 60 hour weeks, either you want to make some changes to your routine (if it’s only you experiencing this) or the company has a staffing problem. Good luck to you though try it out and see if it works there are so many different paths you can take once you get experience.
@@kelatrishaan6435 Thank you, I appreciate the feedback and honesty. I am excited to try something new. I’m hoping the experience will help me out in the long run too. Keep doing your thing it really helps out!
Yes of course I’m happy to help! It’ll definitely help you in the long run, and I appreciate your feedback as well 🙏🏼🙏🏼
I have a 1 in a half year old boy and I love to be super hands on with him but I’m ready to find a new career. From what I’ve been seeing it’s makes me nervous. Anything is possible but could this be a good career as a single mom
This is absolutely a job you can do as a single mom. There are levels to adjusting so you can pick what suits you. For example, when my son was your babies age I took a total loss adjuster position with a company that allowed me to work completely remote. I didn’t have daycare so I was able to work but have him by my side during the day. Once he was able to go to school/daycare, I accepted the current role I have now as a field adjuster where I go out to inspect. I’m still remote but I do get to go out. I hope that helps and good luck to you on your search.
Hi! I’m new here and just subscribed. Are you an independent field adjuster or work for q specific company? And why do you like one vs the other? Thank you so much!
Hey thanks for subscribing! I’m a field staff adjuster for an insurance company. I’ve never been an IA so I can speak to how I’d like that role, but from what I do know as an independent adjuster you’re mostly writing your estimate and inspection report for the claim as opposed to dealing with the full claim like I do. As a staff adjuster I inspect, write the estimate if there is coverage, review the personal property if it’s damaged and also set up housing. Both jobs can be busy and complex but in my role I deal with more moving parts if that makes sense. Good luck to you 🎉💕
What is the work/life balance for a claims adjuster?
It really depends on how organized and quick you are, and also the workload your company gives you so it’s hard to say. What I can confirm is you’ll go through seasons. There will be times where it’s not as busy and you’re working straight 8 hours and there will be times where you’re doing OT to catch up on your work.
@@kelatrishaan6435 Ok gotcha thanks for answering
I see some places ask for a degree are there ways to become a adjuster without the degree?
Most insurance jobs from what I’ve seen are asking for degrees. The only people I know that are in insurance and don’t have degrees have been in their roles for 10+ years. That’s not to say that it’s not possible but I haven’t seen any.
You absolutely don’t need a degree. Your license and some certifications. Most of the big names hire without any degree.
So you need a degree to become an adjuster?
I’ve seen plenty that don’t require a degree. Do a quick check on a job board like Indeed.
Do they cover your gas and mileage ? And what is your feelings on using your personal vehicle for responding to people’s properties ?
I have a company car with a gas card they provide me. I don’t have to worry about maintenance either I just go to one of their approved vendors for brakes, oil changes, tune ups, etc and it’s charged to the company. Personally, I wouldn’t be willing to use my personal car for inspections because I find that mileage doesn’t really cover the expense to maintain your car. If I ever did consider it I’d ask for more money hourly/salary to offset some of those expenses.
@@kelatrishaan6435 Awesome. I too have a company car for my current job and think it is pretty amazing they furnish that for you in this job. I definitely feel it’s appropriate. Is the car marked with the insurance companies name? Or is it plain ?
Absolutely! It’s for sure a perk of the job. The current vehicle I have isn’t branded but I did work for a company that gave me a branded car in my first field adjuster role. I hated it lol and didn’t drive it outside of work unless I was stopping somewhere after an inspection or meeting.
@@kelatrishaan6435 Yah. Mine is not marked either and it makes me feel better having it parked at my house… interesting. Ok well I appreciate the info. Do you have a Patreon or anything for extra perks to have access to maybe a more personal convo with you regarding this field ? Might be a great resource to have for people who are super committed to learning the ins and outs but for you to get some compensation for helping others.
Ok so I get confused. I'm in process of getting licensed but I'm taking the independent adjuster road at this time but as a remote desk adjuster. I hear you are a field adjuster but you seem to be doing the remote part as well. Could you clear this up a little for me? A field adjuster I am aware of has to have a report and take photos, but it seems like you are doing all moving parts. Forgive me for the confusion.
Sure good question. So the field adjuster role is still remote. Basically when I get new claims I schedule them to go physically inspect where I’ll be taking photos, determining coverage and preparing an estimate if applicable. If I don’t have any inspections set up for a day or two then I just work from home on any back end work. I hope that helps!
Did you have to go to school or get a license to do this? This would be something my wife would be interested in
You don’t have to go to school (although some companies will ask for a bachelors degree in no particular field) for this position but depending where you live an adjuster license may be required. If licensing is required though some companies will help you get it, so it’s not necessarily required to get the job but to keep the job if that makes sense.
How normal is it for adjusters to work on weekends?
That depends on the company. I usually find Mon-Friday roles, but when OT is offered I may work weekend here and there by choice. For some companies weekend rotation is required.
Hi!! I love these comments and content. I just got an offer for a total loss claim specialist. I currently am an estimater at a body shop. Good money but SO STRESSFUL. I applied to this job because it’s remote and I’m hoping to spend more time with my family. They said hours could range, I’m wondering if this job would be even more stress? I don’t want to give up a good job to try this State Farm remote role and not be happy. I’m really trying to just have some flexibility so I can see family states away, and spend more time home. What do you think?
Hey thank you so much for stopping by and watching ❤️. Personally I liked total loss but I will say it can get really busy depending on the season. Working remote does allow me time to do other things and have better work like balance so I’m sure you’ll see that as well. I’m big on trying it out. Don’t stay in a situation that’s stressful because your health is at risk. Absolute worst case you can always pivot if you decide remote total loss isn’t for you. I say try it though if nothing else you’ll be more marketable for other roles with estimating and total loss under your belt. Good Luck to you 💕💕
@@kelatrishaan6435 thank you so much for that! I appreciate your feedback, and happy I found your page 😊 They say to make sure no distractions are near by, only thing I’m worrying about it my dogs randomly barking if I’m on the phone 😂 Also wondered how they tracked you while working, I assume they don’t video record you? I’m looking forward to not having to do my makeup every day ha!
@@robineyork You're so welcome ☺! So here's the thing, working from home there will ALWAYS be distractions you'll just need to be able to work through it to get your work done. Usually the only "monitoring" you may have is someone checking to see if your Microsoft Teams status shows green lol! You won't be video recorded don't worry, the most you may have to do is be on camera during team meetings ❤
@@kelatrishaan6435 haha okay! I was just curious, thank you for the feedback! Just waiting on my background check and other than that I claim to have the job woop
How did you get started as an adjuster?
To be honest I kind of just fell into it. I needed a mon-Friday job because I was tired of working crazy hours and weekends. I applied for an entry level adjuster role and almost 9 years later still here.
I applied to the Claims Adjustor Trainer position with progressive and was immediately rejected the next day before I could have a chance to take their assessments :/ bummed because I was really intrigued by their training program. I even have a Bachelor's in Criminology and three years experience working with severely abused foster youth so I thought I definitely have the thick skin necessary for this position lol. I'm no stranger to misdirected verbal abuse and anger haha. I'm bummed 😞
Awww first of all I’m so sorry and second of all I love the sense of humor you have about the situation. I wouldn’t worry too much there are plenty of adjuster roles just keep applying. You’ll find the right fit with a company that appreciates your experience. Also truth be told the first adjuster position I applied for I didn’t get it, applied to the same company again a couple years later, got the job and spent 5 years there. Your time will come! 💕
@@kelatrishaan6435 thank you for the encouragement! 😊 ❤️ I'm definitely going to send out more apps and who knows what might happen!
@megannicole2180 Yes, I agree with Kela. Your time will come. I had applied to State Farm for a Claims Associate role several months ago and did not have an opportunity to take their assessments. I also applied to Progressive too and the same thing. I had applied again to State Farm last weeks - did the assessment, video interview and yesterday was offered the job. So yes, your time will come. Stay positive and proactive!!!!!
I have an interview with farmers next week? Any interview tips
Just did my video interview hoping for good news
would you be able to do your job while abroad ?
That’s a good question. I’m sure there is a way but I haven’t come across one.
Hello Kela my name is Xavier and I'm a new adjuster. I wanted to know if you have any tips or tricks of the trade when applying for these IA firms/companies?
Hi Xavier welcome and congrats on becoming an adjuster. I’ve only ever worked as a staff adjuster so I don’t have info on how to get into the IA firms. I’d assume it would be the same as if you were applying to a staff role, in which case I’d suggest being very specific (search entry level adjuster, adjuster trainee, desk adjuster, etc) to see what’s available in your area and start applying. Also I’d google “independent adjuster firms in California” for example, and go directly to those sites to see what they have available. Good luck on your search!
@@kelatrishaan6435 Thank you for your reply and insight. I will try that out. I appreciate all you do and keep it up. Blessings
Enjoy the content keep it coming new Subbie here. I’m also a liability adjuster for auto
Thank you so much, welcome! I appreciate you watching!
Is this a career choose that people retire in? I am looking into this and I want to be a field adjuster, I just want a career that I will retire in
Yes some people choose to work in this role until retirement.
@@kelatrishaan6435 I am guessing not a lot of people last long in this careerv
@@TheGoldnElite yes and no. It can be really stressful so it’s not for everyone. Some people really enjoy it though and choose to stay an adjuster instead of moving to different departments.
My husband has an interview for an adjuster position (not Field work). Is your day generally pretty flexible with needing to pick your son up, etc? We have a 5 year old so that got my attention and would be so nice!
Hey congrats to your husband on getting an interview for the role good luck to him!! Yes the day can be flexible for sure, I take breaks when I need to to pick up my son, drop off, etc. I’m salary so it’s a little easier for me also but even when I was hourly I was able to make it work!
How do you become one? Do you take a course?
I don’t know of any courses honestly, I started entry level at an insurance company which is how I got hands on experience and was able to move up.
Im 24 and just got my FL 6-20 all lines adjuster license. I have no idea what to do next 😅
Now that you have your license, update your resume and apply for some adjuster roles. Depending if you want to do staff adjuster for a major company or independent adjuster there is a lot out there, you just need to research what’s being offered in your area.
Did you end up finding anything?
You still haven’t ate your bacon lol and what is the salary of desk adjuster in beginner stage
You’d have to research the going rates for entry level adjusters in your area, but from what I know, between $40-$50k is typical.
What's the name of the company you work for
I don’t share that information because of the social media policy. I’m a staff adjuster though.
Hi I have experience in insurance operations in India I have a career gap more than 12 years and now I love to start my career into insurance industry again
Looking for change to try claim adjuster will it be possible or it’s
Field work or office or remote job?
Hello, yes it’s possible to do field or a remote office job, but you’re more likely to get hired for a remote desk job starting out then can work your way to the field.
Possible can you post your
Suggestions where the get this course
@@kelatrishaan6435 Thanks for your reply
If you’re referring to the adjuster licensing course check the department of insurance website for your area. For jobs simply go on indeed, glassdoor, etc to see what’s out there.
@@kelatrishaan6435 What technical skill do we need for insurance adjuster
Bodily Injury claims (attorney represented) we get 2-4 claims a day 😞
Aww man I remember those days in auto, I feel your paint 😧
What company do you work for, or are you an IA?
I’m a staff adjuster at a major insurance company
@@kelatrishaan6435 I am a catastrophe coordinator for security contracted with a major insurance company. Thinking about switching to adjuster life.