buyer beware. Trying to get in contact with st croix to honor a warranty defect is impossible. I submitted my warranty claim August 3, 2024. after waiting 17 days i never heard from them. tried emailing and calling several times and they don't respond or call back. it has now been 23 days and no response. The warranty is on a Legend Extreme, the handle came loose in only a few months.
Had the exact issue with my BassX rod, sent it in and same thing happening to the new one they sent me in exchange and Def not happy with the $50 they charge for the replacement. I've switched all mine up to the Dobyns Fury rods now. Love the Fury series
I might be making a part 2 to this video. I just broke my Mojo Bass Frog rod last week. I’ve had it for 10 years. First St Croix I’ve actually broken myself. So I’ll talk about my experience the 2nd time around. Stay tuned to the channel for that one.
@@MattCaldwellFishing wow I just watched a bunch of other videos a host of different guys had to pay 50 or 60 dollars to replace 100 dollar rods I just had a first my little panfish broke on a big crappie so I’ve been watching videos lol I found a couple like this one but others were unhappy lol guess I’ll find out . And thx
@@MattCaldwellFishing thank you very much…how long did it take for I to receive an email after submitting the warranty form. I’ve been waiting for almost two weeks for a response from st croix
buyer beware. Trying to get in contact with st croix to honor a warranty defect is impossible. I submitted my warranty claim August 3, 2024. after waiting 17 days i never heard from them. tried emailing and calling several times and they don't respond or call back. it has now been 23 days and no response. The warranty is on a Legend Extreme, the handle came loose in only a few months.
That sucks to hear. I guess everyone has different experiences. I have had nothing but good experiences.
Had the exact issue with my BassX rod, sent it in and same thing happening to the new one they sent me in exchange and Def not happy with the $50 they charge for the replacement. I've switched all mine up to the Dobyns Fury rods now. Love the Fury series
I did not have to pay $50 for the replacement.
It seems st croix rods break fairly often...it took 3 years for my friend to get his bass x rod replaced.
I might be making a part 2 to this video. I just broke my Mojo Bass Frog rod last week. I’ve had it for 10 years. First St Croix I’ve actually broken myself. So I’ll talk about my experience the 2nd time around. Stay tuned to the channel for that one.
Does it cost for shipping or anything?
No extra shipping costs.
@@MattCaldwellFishing wow I just watched a bunch of other videos a host of different guys had to pay 50 or 60 dollars to replace 100 dollar rods I just had a first my little panfish broke on a big crappie so I’ve been watching videos lol I found a couple like this one but others were unhappy lol guess I’ll find out . And thx
I recently had to pay $50 to have my Triumph replaced with the St. Croix warranty… you didn’t mention having to pay any money with your replacement
I did not pay anything to have my rod replaced. I believe the victory series is a higher tier warranty than your triumph.
when I filled out the warranty form there was no payment option. Do I wait for an email from them and then pay?
@@mr.cleanmclean7231
They sent me an email with a service phone number to call
@@MattCaldwellFishing thank you very much…how long did it take for I to receive an email after submitting the warranty form. I’ve been waiting for almost two weeks for a response from st croix
Thank you…How long did it take for u to receive an email after submitting the warranty form. I’ve been waiting for about two weeks now