It's is a nice video Sean. However, the hibernate option is not a good idea. I agree that hibernate will drain your battery slower than sleep. However, when you put computer to hibernate, computer will save all the data to the disk drive, which is not good because SP use SSD disk drive. Multiple write and delete on the drive will reduce the life cycle of the ssd. Therefore, I suggest use the sleep mode on SP more than Hibernate. In a nutshell, it's a great video. Thumbs up!!!
Great video! Thanks. Actually, my problem is that my Pro 4 has battery drain when it is completely shutdown. I enabled Hyper-V. It did not completely solved the problem. But it helped a lot. After I done that, it took long time to start Pro 4. You said you would have a new video about it. I cannot find it. Thanks,
Hey Sean, I might get a pro 4 i7 with 16 GB of ram next week. I am an engineering student so I was wondering if you know if the surface pro 4 can handle PTC Creo 3.0, Visual Studio, and Solid Works. Also, great videos!
...would have expected a comment back by now sean. UPDATE2: left my sp4 unplugged last night at 12:14am and checked on it today at 12:43 pm, and i had 87% battery left. so that is just barely over 1% per hour for twelve and a half hours. not bad. but still need to find out what's up with the black screen error message.
I went through your really good instructive video and did all you suggested. However, I'm still on the fence whether it will help. My battery is draining approximately 40% when I shut my surface pro 4 down completely. Next time I turn it on, either the battery is nearly dead or always at least 40% down from the full charge I gave it the last time I used it. Any suggestions? I am at a complete loss and I'm not hugely computer savvy, so I'm always looking for help and clear cut instructions as you gave here. Thanks.
Yes I would love to know how to speed up the long log-on times. If your new vid on this will be out by tomorrow I can wait. But if it'd be longer than that, then I'd love to take you up on your offer to know now. Thanks Sean! BTW, is there a link to those Intel drivers?
+Stev We Yes, if you experience boot-up / log-on times of more than 10 seconds, you probably have the same issue I did. Here's the fix: Shut down your SurfaceHold the volume up button while starting the surface. Let go of the volume up button once you're inside the "Surface UEFI" screenNavigate down to "Boot configuration" in the left barDrag and drop to rearrange items - put "Internal Storage" first. "USB Storage" second, and "Windows Boot Manager" last. Uncheck "PXE Network". Make sure everything is "off" in the advanced options right below that.
I purchased a SP2 about 3 or 4 weeks ago. The 1TB , 16GB i7. My battery drains when it's turned off. If i don't use it for 24 hours the drain is about 2 or 3% on each battery. Anyone know any fixes for this?
Hello Sean, I love your videos. Thank you so much. I just had a question, so I purchased a SP4 and a dock and I have my old dell XPS. Is there any way I can use my old laptop as a secondary display to my SP4?
Hi Sean. :D I first want to say that your videos are awesome and super helpful. I have a question about this one though. Does enabling Hyper-V affect performance? Like, does it decrease graphical performance?
I believe so. When I enabled it I noticed that my Surface Pro 4 took longer to load after waking up and I noticed some of my apps took longer to open. Therefore, I disabled it.
Hi Sean, will you be able to do a video on adding custom 3:2 resolutions? Some users like myself don't need such a high res screen and would like a resolution that is closer to full HD for legacy apps. Love your videos!
btw, how do you do a sleep study? UPDATE: since checking the hperv function, i am getting a completely black desktop after a while, and an error message which says, "C:\windows\system32\config\systemprofile\desktop is unavailable. but at that point, the start menu doesn't work, or anything else. the first time it did it pretty quickly after rebooting, the second time it took a while. any ideas?
+Stev We Really strange, are you using the SP4? Maybe try checking to make sure you have all the latest windows updates installed first. Let me know if that helps!
+Sean Ong yes, I am on the 8gig, i5, 256 sp4. and this only started when I enabled hyperv. and it is still doing it when I restart. then I sign out, and restart again, and it is ok. UPDATE: after turning hyperV off, the problem persists. but it didn't do any of this until I activated hyperv. so I am going through services, and seeing the ones I disabled, if I made any mistakes.
+Sean Ong Thanks for the video, this helped a ton! I have another question I could really use help with however. When I have the keyboard attached to my sp4, and I go to open it, the display does not automatically turn on, I have to click the touch pad for the display to turn on. Is there anything I can change in the setting for the display to turn on as soon as I open the keyboard?
By the way, Microsoft has issued an announcement but have not gone live yet, on this (Other) issue: The charging cables for nearly all of the surface pros are being recalled because they can cause a short and heat up after repeatedly wrapping the cable up for travel. It doesn't seem to affect the Surface Pro 4 (thankfully, as I own that one).
Hello Sean, I would like to say thx for your helpful videos. secondly, I have notice that the battery life on surface pro 4 much more drains than surface pro 3, so could you please put a video on how to improve the battery life on windows 10.
Intel has just made a driver that is supposed to fix the issue, Microsoft has not Approved the driver update yet so it is not in windows update. but you can download the driver from intel if you are tech savvy, the install file doesn't work, but the update zip file can be downloaded and installed manually.
+TheForlornDreams Thanks! I heard this also, but haven't tested that driver. I admit, a fix that would be pushed through Windows Update (for the countless SP4 users out there) would be ideal. Have you tested the new driver, and if so, do you know if you're getting better than 1.5%/hour? As mentioned in a different comment reply, went from about 5%/hour sleep drain down to 1.5%/hour. Hoping for sub-1%!
HI, I have surface pro 3 and I suffer from its heat when I use my surface the heat increase and the battery charge decrease quicker I have this problem when I use photoshop cc 2015 on it and the problem increase since I install camtasia studio 8 on it did you have any way to decrease its heat because I don't know what will happened to the processor in the summer when the temperature become more than 50 centigrade it may be broken down
+Muhammad Basim Surface Pro 3 is known to have some heat issues, especially if you use Core i5 and Core i7. Surface Pro 4 fixes these by adding liquid cooling and dissipates heat in two different places.
+therealtechcheck Like the dGPU in the Surface Book? My understanding is that the current Intel HD graphics driver is causing the issues in both the SP4 and the Surface Book, regardless of if you have the dGPU. I could be wrong though, since I don't have a Surface Book.
hyper v allowed me to go into low powered state, but also gave the worst drain I have ever seen at 54% drain in 7 hours and another instance of 75% drain in 2 hour...smh
YES PLEASE HELP ME WITH SLOW BOOT UP TIMES. I own a Surface Book and I'm often having issues when I leave it alone for 20+ minutes after locking it and the device refuses to turn on and I have to force restart it.
+Phillip Morales That's a different issue, but I'll plan to include it in my slow bootup video. For now, if you experience a blank screen just hold the windows key and press the P a few times until the screen turns on. This happens when the Surface is on, but the screen is off. Let me know if that helps.
+Phillip Morales Ok, I am working on a video to address this issue. Hard to make a video for an issue that happens at Random! Luckily, I caught it in the act yesterday and had my camera on me :)
+Sean Ong Awesome! I can't wait to see it my friend :) I actually just had the same issue happen again yesterday so for some terrible reason it's occurring more often.
Dear Sean tried to follow your instructions but when I checked the hyper v I couldn't save the change. I got error message Ox80071A90. There was a link with this error to fix it. The link went to a page that said "This problem occurs when you try to install the Microsoft .NET Framework 3.5 on a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8 or Windows Server 2012." Why would this happen on a Surface pro 4 with windows 10? What should I do?
Never heard of that problem. Do you have all the latest updates installed? Be sure to check windows update. Restart your Surface and try again. Let me know if it's still not working!
+Sean Ong I Checked the updates which download automatically but one failed today (after I tried after your tip) so trying to correct that is taking me ages - I am not as computer savvy as many of your followers, but I am trying to understand more. Apparently I need to do a clean start - not sure what that does but I can follow instructions and try! If I crash out completely I want to take this opportunity to say thanks for all your surface videos - they convinced me to buy a pro 4.
+Sean Ong This happens when one has an anti-spyware/anti-virus software that is always active. If you deactivate it for a minute, you should be able to activate Hyper-V straightaway.
hi Sean, sometime when I put my surface in sleep mode. After few hours, I can not wake up it anymore. I have installed the new update but it doesnt work.
+hydzior Did you try a sleep study to see if the Intel HD culprit went away? Perhaps there are other issues that a sleep study might reveal for your machine. I went from about 5%/hour down to 1.5% in connected standby. Intel HD Graphics is definitely no longer the big user for me. I admit, 1.5% is still a lot compared to the bar set by other tablets (including my old Surface 2 RT!), but I've got hopes that an updated driver will eventually push that down to below 1%/hr (fingers crossed)
+hydzior There are many reasons for drain in sleep. E.g. could be a web site open with video running or a network drive and sleepstudy will show that. For that matter I rather use hibernate so I don't even have to investigate reason. It's only a few seconds more to start up.
so a "fix" to help battery life, but requires another "fix" to sort out long boot up times. The device is buggy as hell and needs to be resolved correctly by intel & MS.Regarding this particular "Fix", this only works because hyper v is not compatible with connected Stand-by and so disables it. And enabling hyper V can bring up other issues, currently people experience screen flicker, slow start up times and wifi not working after sleep, when hyper v is enabled. my surface experiences this last issue, if hyper v is enabled, wifi does not wake up after sleep & requires a reboot. only fix is to completely remove hyper V. Microsoft need to address this issue, and all the other bugs with the surface pr o4, or else issue some reparations or recall. SP4 is not currently fit for business use, its too unreliable, particularly for a 1700 euro machine. It would all be so funny if so much time and money hadn't been wasted on it.
It's is a nice video Sean. However, the hibernate option is not a good idea.
I agree that hibernate will drain your battery slower than sleep. However, when you put computer to hibernate, computer will save all the data to the disk drive, which is not good because SP use SSD disk drive. Multiple write and delete on the drive will reduce the life cycle of the ssd. Therefore, I suggest use the sleep mode on SP more than Hibernate.
In a nutshell, it's a great video.
Thumbs up!!!
Thank you for help us prolong the life of our Surface devices 👍
thanks for making the video. This has greatly improve how well I use my surface!
Great stuff , thanks for all your videos they really help to get the best out of windows.
+Wee Jackie Graham Thanks!
excellent video. great description, demos, and walk-through!
+XxdigitalSNIPERZxX Thanks!
What about when the battery dies whilst on shutdown?
Great video! Thanks. Actually, my problem is that my Pro 4 has battery drain when it is completely shutdown. I enabled Hyper-V. It did not completely solved the problem. But it helped a lot. After I done that, it took long time to start Pro 4. You said you would have a new video about it. I cannot find it. Thanks,
Did u every figured out a fix? mines does that too
Does it improve battery life in general?
thank you for the tip on hibernating your surface.
+David Jarrett You're welcome!
Sean Ong do you have anymore tip on the surface 3 not the pro I had it know for a few months now and I really like it
Hey Sean, I might get a pro 4 i7 with 16 GB of ram next week. I am an engineering student so I was wondering if you know if the surface pro 4 can handle PTC Creo 3.0, Visual Studio, and Solid Works. Also, great videos!
Funny i ran into this video Randomly and i remember using surface pro 4 as an engineering student. Brought back memories.
...would have expected a comment back by now sean.
UPDATE2: left my sp4 unplugged last night at 12:14am and checked on it today at 12:43 pm, and i had 87% battery left. so that is just barely over 1% per hour for twelve and a half hours. not bad. but still need to find out what's up with the black screen error message.
+Stev We I replied to both your long boot-up comment and the black screen. Let me know if you're still having issues!
I went through your really good instructive video and did all you suggested. However, I'm still on the fence whether it will help. My battery is draining approximately 40% when I shut my surface pro 4 down completely. Next time I turn it on, either the battery is nearly dead or always at least 40% down from the full charge I gave it the last time I used it. Any suggestions? I am at a complete loss and I'm not hugely computer savvy, so I'm always looking for help and clear cut instructions as you gave here. Thanks.
Did you find any solution for this?
It works for me, thanks!
Is hibernate better then putting my surface in shut down mode?
Yes I would love to know how to speed up the long log-on times. If your new vid on this will be out by tomorrow I can wait. But if it'd be longer than that, then I'd love to take you up on your offer to know now. Thanks Sean!
BTW, is there a link to those Intel drivers?
+Stev We Yes, if you experience boot-up / log-on times of more than 10 seconds, you probably have the same issue I did. Here's the fix: Shut down your SurfaceHold the volume up button while starting the surface. Let go of the volume up button once you're inside the "Surface UEFI" screenNavigate down to "Boot configuration" in the left barDrag and drop to rearrange items - put "Internal Storage" first. "USB Storage" second, and "Windows Boot Manager" last. Uncheck "PXE Network". Make sure everything is "off" in the advanced options right below that.
I purchased a SP2 about 3 or 4 weeks ago. The 1TB , 16GB i7. My battery drains when it's turned off. If i don't use it for 24 hours the drain is about 2 or 3% on each battery. Anyone know any fixes for this?
Great vid bud, could you make the volume a bit louder on the next one. Just fyi, could hear it fine but had to max out volume
Hello Sean, I love your videos. Thank you so much.
I just had a question, so I purchased a SP4 and a dock and I have my old dell XPS. Is there any way I can use my old laptop as a secondary display to my SP4?
use the splashtop and the splashsteamer
Hi Sean. :D I first want to say that your videos are awesome and super helpful. I have a question about this one though. Does enabling Hyper-V affect performance? Like, does it decrease graphical performance?
I believe so. When I enabled it I noticed that my Surface Pro 4 took longer to load after waking up and I noticed some of my apps took longer to open. Therefore, I disabled it.
It works for all pcs (hi my little razer blade, come here ^^ )
Your A legend brother !! :)
Hi Sean, will you be able to do a video on adding custom 3:2 resolutions? Some users like myself don't need such a high res screen and would like a resolution that is closer to full HD for legacy apps. Love your videos!
great and helpful video, thank you!
btw, how do you do a sleep study?
UPDATE: since checking the hperv function, i am getting a completely black desktop after a while, and an error message which says, "C:\windows\system32\config\systemprofile\desktop is unavailable. but at that point, the start menu doesn't work, or anything else. the first time it did it pretty quickly after rebooting, the second time it took a while. any ideas?
+Stev We Really strange, are you using the SP4? Maybe try checking to make sure you have all the latest windows updates installed first. Let me know if that helps!
+Sean Ong yes, I am on the 8gig, i5, 256 sp4. and this only started when I enabled hyperv. and it is still doing it when I restart. then I sign out, and restart again, and it is ok.
UPDATE: after turning hyperV off, the problem persists. but it didn't do any of this until I activated hyperv. so I am going through services, and seeing the ones I disabled, if I made any mistakes.
+Sean Ong Thanks for the video, this helped a ton! I have another question I could really use help with however. When I have the keyboard attached to my sp4, and I go to open it, the display does not automatically turn on, I have to click the touch pad for the display to turn on. Is there anything I can change in the setting for the display to turn on as soon as I open the keyboard?
By the way, Microsoft has issued an announcement but have not gone live yet, on this (Other) issue: The charging cables for nearly all of the surface pros are being recalled because they can cause a short and heat up after repeatedly wrapping the cable up for travel. It doesn't seem to affect the Surface Pro 4 (thankfully, as I own that one).
+TheForlornDreams Thanks for the heads up!
Hi there is no option for hyper V in surface 3. Please help
Hello Sean, I would like to say thx for your helpful videos. secondly, I have notice that the battery life on surface pro 4 much more drains than surface pro 3, so could you please put a video on how to improve the battery life on windows 10.
Intel has just made a driver that is supposed to fix the issue, Microsoft has not Approved the driver update yet so it is not in windows update. but you can download the driver from intel if you are tech savvy, the install file doesn't work, but the update zip file can be downloaded and installed manually.
+TheForlornDreams Thanks! I heard this also, but haven't tested that driver. I admit, a fix that would be pushed through Windows Update (for the countless SP4 users out there) would be ideal. Have you tested the new driver, and if so, do you know if you're getting better than 1.5%/hour? As mentioned in a different comment reply, went from about 5%/hour sleep drain down to 1.5%/hour. Hoping for sub-1%!
HI, I have surface pro 3 and I suffer from its heat when I use my surface the heat increase and the battery charge decrease quicker I have this problem when I use photoshop cc 2015 on it and the problem increase since I install camtasia studio 8 on it did you have any way to decrease its heat because I don't know what will happened to the processor in the summer when the temperature become more than 50 centigrade it may be broken down
+Muhammad Basim Surface Pro 3 is known to have some heat issues, especially if you use Core i5 and Core i7. Surface Pro 4 fixes these by adding liquid cooling and dissipates heat in two different places.
With the new update I think it has solved. Mine is't draining anymore.
+Sasanka Kuruppuarachchi Awesome! Glad to hear that. We've been waiting for a while for that update :)
Leaving the surface pro 3 always connected to the dock bad for its battery life?
I dont know
does your surface pro 4 have the bug where if you put it to sleep, it wont wake back up without a hard reboot?
Mine does. Is there any work around for this?
Does matter if you have the dedicated graphics?
+therealtechcheck Like the dGPU in the Surface Book? My understanding is that the current Intel HD graphics driver is causing the issues in both the SP4 and the Surface Book, regardless of if you have the dGPU. I could be wrong though, since I don't have a Surface Book.
+Sean Ong Ok that makes sense. Thx for replying!
surface 3 don't have the Hiper V right?
+CM Wee Correct. These tips are for the Surface Pro 4, primarily.
hyper v allowed me to go into low powered state, but also gave the worst drain I have ever seen at 54% drain in 7 hours and another instance of 75% drain in 2 hour...smh
i dont see no hibernate mode on my surface pro 4
YES PLEASE HELP ME WITH SLOW BOOT UP TIMES. I own a Surface Book and I'm often having issues when I leave it alone for 20+ minutes after locking it and the device refuses to turn on and I have to force restart it.
+Phillip Morales That's a different issue, but I'll plan to include it in my slow bootup video. For now, if you experience a blank screen just hold the windows key and press the P a few times until the screen turns on. This happens when the Surface is on, but the screen is off. Let me know if that helps.
Sean Ong Thank you so much!!!
+Sean Ong it didn't work I just encountered the same problem again sadly going to have to restart it
+Phillip Morales Ok, I am working on a video to address this issue. Hard to make a video for an issue that happens at Random! Luckily, I caught it in the act yesterday and had my camera on me :)
+Sean Ong Awesome! I can't wait to see it my friend :) I actually just had the same issue happen again yesterday so for some terrible reason it's occurring more often.
Dear Sean
tried to follow your instructions but when I checked the hyper v I couldn't save the change. I got error message Ox80071A90. There was a link with this error to fix it. The link went to a page that said "This problem occurs when you try to install the Microsoft .NET Framework 3.5 on a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8 or Windows Server 2012." Why would this happen on a Surface pro 4 with windows 10? What should I do?
Never heard of that problem. Do you have all the latest updates installed? Be sure to check windows update. Restart your Surface and try again. Let me know if it's still not working!
+Sean Ong I Checked the updates which download automatically but one failed today (after I tried after your tip) so trying to correct that is taking me ages - I am not as computer savvy as many of your followers, but I am trying to understand more. Apparently I need to do a clean start - not sure what that does but I can follow instructions and try! If I crash out completely I want to take this opportunity to say thanks for all your surface videos - they convinced me to buy a pro 4.
+Sean Ong This happens when one has an anti-spyware/anti-virus software that is always active. If you deactivate it for a minute, you should be able to activate Hyper-V straightaway.
when are you going to maje that video about having a portable charger on you Surface Pro?
Hiper V didnt work WHY?
will this work for the surface pro 4 with i7 with the IRIS graphics? I know you kept saying HD graphics, so i'm not sure if that makes a difference
hi Sean, sometime when I put my surface in sleep mode. After few hours, I can not wake up it anymore. I have installed the new update but it doesnt work.
Hyper-V not working for me or the difference is marginal. Still have 2-3%/hour.
+hydzior Did you try a sleep study to see if the Intel HD culprit went away? Perhaps there are other issues that a sleep study might reveal for your machine. I went from about 5%/hour down to 1.5% in connected standby. Intel HD Graphics is definitely no longer the big user for me. I admit, 1.5% is still a lot compared to the bar set by other tablets (including my old Surface 2 RT!), but I've got hopes that an updated driver will eventually push that down to below 1%/hr (fingers crossed)
+hydzior There are many reasons for drain in sleep. E.g. could be a web site open with video running or a network drive and sleepstudy will show that. For that matter I rather use hibernate so I don't even have to investigate reason. It's only a few seconds more to start up.
so a "fix" to help battery life, but requires another "fix" to sort out long boot up times. The device is buggy as hell and needs to be resolved correctly by intel & MS.Regarding this particular "Fix", this only works because hyper v is not compatible with connected Stand-by and so disables it. And enabling hyper V can bring up other issues, currently people experience screen flicker, slow start up times and wifi not working after sleep, when hyper v is enabled. my surface experiences this last issue, if hyper v is enabled, wifi does not wake up after sleep & requires a reboot. only fix is to completely remove hyper V.
Microsoft need to address this issue, and all the other bugs with the surface pr o4, or else issue some reparations or recall. SP4 is not currently fit for business use, its too unreliable, particularly for a 1700 euro machine.
It would all be so funny if so much time and money hadn't been wasted on it.
Nice video but the music....
omg no dislikes O:
but why add that annoying music..
This is a lie, it does not improve the performance