maybe you can contact their after-sales team, they posted an announcement on social media about repairing X100 batteries for customers free of charge, it's a good reaction I think
@@zhiyunsupportglobal706 I have three Zhiyun products. I was very happy with the gimbals, but the Molus x100 really disappointed me. Until I realized that the battery was faulty; it broke the Fujifilm camera charger, 2 Godox v1 flash chargers, one of my power supplies and one Filips multi-socket unit in the store. I will send it to the service tomorrow, I hope they will find a solution to the problem. Best regards, Süleyman Şekercioğlu
I disassembled the battery, disconnected the board from the batteries, measured the voltage with a tester, it was normal, connected the board again and everything worked.)
@@ArtnHarmony Unscrew the 4 screws on the mouthpiece and then remove the sticker on the bottom of the battery, it has a transverse screw, so just remove it and remove the top cover (with a little force). Once you remove it, unplug the power cord and plug it back in.
If anyone knows how to fix this problem, please, let me know :( I have this equipment in my work, I'm even scare to tell them that the battery stop working, I really want to fix this.
I have had two of these units go bad, they replaced the first one, which went bad after one use.. I had the units checked over by a third party, and with both the circuitry was bad and not repairable. I now have to find another battery to power the light
me too the same thing is there a solution. ? and also over heating issue while using a light, i hd already wrote a lots of mail to zhiyun, but they are not responding , very bad light,
Yes, I had the same problem, but UPS destroyed the package I sent with the battery for repair, so I got reimbursed. I don't know if I should buy another or figure out a different battery strategy
Hi! We updated the battery chip and the abnormal charging problem has been solved. It is recommended that you use a USB charger with Type C ports on both ends and supporting PD fast charging protocol of about 30W to charge it if you buy a new one. 🌹
@@zhiyunsupportglobal706 I tried that charging option and it doesn't work on my battery. When was the problem resolved? I bought my Molus x100 in August 2023. Anyway, I just sent an email to Zhiyun support, I hope I can resolve the problem.
I’ve had the same issue, used only once and when the battery drained, it would not charge. I tried different chargers and different cables (40w, 60w and 100w chargers and cables) In the end I tried a 100w cable with a MacBook charging brick 96w. I left it on charge for 3 hours, it slowly went from no lights (absolutely dead) to 1 flashing light, 2 hours later 2 bars and so on. I think in the end it fully charged at around 8 hrs (ish)
I tried your method the battery became so hot almost burned my desk I disable the cable for safety really upset about the this issue i barely used the light
@@zhiyunsupportglobal706 it seems as though Zhiyun are very much aware of these issues (they should actually do a factory recall!) On the Amazon pages for the Molus X100 it says "the upgraded version of the battery"
Hi! It is recommended that you use a USB charger with Type C ports on both ends and supporting PD fast charging protocol of about 30W to charge the grip battery. 😊
Estoy en las mismas, la use 3 veces y ya no quiere cargar! Como es posible que algo nuevo tenga ese error m, mi dinero invertido se perdió, muy mal por zhiyun
Same problem here, I'm in Serbia, and they do not have repair shop near my country. The nearest one is in Germany, 1000 km away. So I'm stuck with this broken sh*t. Do you guys have any advice on how to fix this?
Yes, I did email them. But they wont cover the cost of the shipment cose I'm in Serbia. My country is in Europe, but it is not in Europe Union and they wont cover the cost of shipping and border fees. So... I'm stuck with bad battery :( @@ItsJustMeShane
Sorry for bringing you a bad experience! 🥺🥺 We currently have three repair centers in the United States, Germany, and China. You can try contacting your seller to see if they can handle this for you locally!~ 🌹
A good comment would be that Zhiyun would replace the faulty battery for free🙂 That would be the right thing to do, I think, since the batteries were faulty to begin with.@@zhiyunsupportglobal706
There has been a recall. Zhiyun is fixing or exchanging for new batteries for free. You just need to send it to the nearest service center.
I have had the same problem. It seems like a common problem. Makes me wonder if I will buy Zhiyun products in the future.
maybe you can contact their after-sales team, they posted an announcement on social media about repairing X100 batteries for customers free of charge, it's a good reaction I think
Same here bro! 😢 I don’t know what to do, I’ve seen in Reddit this happen to many people.
I sent a form on their contact page but have not heard back. It also blew two of my usbs on my charger.
Same problem here. But my battery burned my PC :( @@ItsJustMeShane
Sorry for bringing you a bad experience! 🥺🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 🌹
@@zhiyunsupportglobal706
Me pasó dos veces, estoy arto de zhiyun, me pasó dos veces y dos gastos diferentes!!! Y lo peor que no cubre garantía…
@@zhiyunsupportglobal706Me pasa lo mismo desde mexico
Second flipping battery now! £200 later and it’s done the same thing!
Here the same the battery died!!
Sorry for bringing you a bad experience! 🥺🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 🌹
@@zhiyunsupportglobal706 they can solved the problem !! They fix the battery.
@@zhiyunsupportglobal706 I have three Zhiyun products. I was very happy with the gimbals, but the Molus x100 really disappointed me. Until I realized that the battery was faulty; it broke the Fujifilm camera charger, 2 Godox v1 flash chargers, one of my power supplies and one Filips multi-socket unit in the store. I will send it to the service tomorrow, I hope they will find a solution to the problem. Best regards, Süleyman Şekercioğlu
I disassembled the battery, disconnected the board from the batteries, measured the voltage with a tester, it was normal, connected the board again and everything worked.)
How did you take it apart??I tried and failed
You need to peel off the bottom sticker, there is a screw under it.@@mkanumitik
Yes please, show us how to disassemble the battery
@@ArtnHarmony Unscrew the 4 screws on the mouthpiece and then remove the sticker on the bottom of the battery, it has a transverse screw, so just remove it and remove the top cover (with a little force). Once you remove it, unplug the power cord and plug it back in.
@@MatheusAlvesGuitarra Thank you, I will give it a try.
I ran into same problem. The solution is use 18w charger. It does not support fast charging so slow charger will b a good option .
Solución ?
Same problem with mine too
If anyone knows how to fix this problem, please, let me know :( I have this equipment in my work, I'm even scare to tell them that the battery stop working, I really want to fix this.
They did not replace my charger that blew but did swap the battery in the mail.
Sorry for bringing you a bad experience! 🥺🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 🌹
@@zhiyunsupportglobal706 I purchased Same light from Korea brought to Nepal and got battery Dead, so where should i contact?
Apparently it continues to charge normally, if you charge it with a power bank
I have had two of these units go bad, they replaced the first one, which went bad after one use.. I had the units checked over by a third party, and with both the circuitry was bad and not repairable. I now have to find another battery to power the light
Same problem here... idk what do
me too the same thing is there a solution. ? and also over heating issue while using a light, i hd already wrote a lots of mail to zhiyun, but they are not responding , very bad light,
Please kindly tell us your email so we can check for you~ 💖
Yes, I had the same problem, but UPS destroyed the package I sent with the battery for repair, so I got reimbursed. I don't know if I should buy another or figure out a different battery strategy
Hi! We updated the battery chip and the abnormal charging problem has been solved. It is recommended that you use a USB charger with Type C ports on both ends and supporting PD fast charging protocol of about 30W to charge it if you buy a new one. 🌹
@@zhiyunsupportglobal706 I tried that charging option and it doesn't work on my battery. When was the problem resolved? I bought my Molus x100 in August 2023. Anyway, I just sent an email to Zhiyun support, I hope I can resolve the problem.
SAME PROBLEM HERE AND I DIDN'T GET ANY REPLIES FROM ZHIYUN.
Please kindly tell us your email so we can check for you~ 💖
I’ve had the same issue, used only once and when the battery drained, it would not charge. I tried different chargers and different cables (40w, 60w and 100w chargers and cables)
In the end I tried a 100w cable with a MacBook charging brick 96w. I left it on charge for 3 hours, it slowly went from no lights (absolutely dead) to 1 flashing light, 2 hours later 2 bars and so on. I think in the end it fully charged at around 8 hrs (ish)
It charges every time in 8 hours .? 😮
@@shbani2010 yes, well it did but that’s the first full re charge since using/draining it
Sorry for the inconvenience! 🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 💖
I tried your method the battery became so hot almost burned my desk I disable the cable for safety really upset about the this issue i barely used the light
@@zhiyunsupportglobal706 it seems as though Zhiyun are very much aware of these issues (they should actually do a factory recall!) On the Amazon pages for the Molus X100 it says "the upgraded version of the battery"
Having the same problem
Sorry for bringing you a bad experience! 🥺🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 🌹
Its work with me !!!!
try USB-C 35W power Adapter for 15 pro (max) iphone
😢same here… I got 2 batteries same issue & no charging light
Sorry for bringing you a bad experience! 🥺🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 🌹
Mine too.. you get it fixed?
Yes. We emailed customer service and they replaced it after we shipped ours in.
You may contact them by email they should help to fix.
In the end I tried a 100w cable with a MacBook pro charging 96w. I left it on charge for 8 hours, In the end, it remained as it was ://
Sorry for the inconvenience! 🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 💖
My mums boyfriend tested it and said the battery cells inside are all over the place!
Try contacting their email bro!
I did the ended up sending me a new battery to be fair there was no questions asked. @@MikeTOTzzz
Any update on charging issues
There was not a fix. They swapped it out through the mail.
Contact Zhiyun after sales team they may help to fix.
They are saying to charge with 100w charger only
Hi! It is recommended that you use a USB charger with Type C ports on both ends and supporting PD fast charging protocol of about 30W to charge the grip battery. 😊
Same problem. After less than a year and very few charges the battery died and there's no way to recharge. Completely empty.
Same here, I contact them just now info@zhiyun-tech.com
Sorry for bringing you a bad experience! 🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 🌹
Lo mismo me acaba de pasar. no logro cargar con ningún cargador.😔
@@djluchocubaperu Please contact Zhiyun's after-sales team to handle this matter for you!~
Estoy en las mismas, la use 3 veces y ya no quiere cargar! Como es posible que algo nuevo tenga ese error m, mi dinero invertido se perdió, muy mal por zhiyun
Same problem here, I'm in Serbia, and they do not have repair shop near my country. The nearest one is in Germany, 1000 km away. So I'm stuck with this broken sh*t. Do you guys have any advice on how to fix this?
Have you emailed them? They let us ship ours out and replaced it.
Yes, I did email them. But they wont cover the cost of the shipment cose I'm in Serbia. My country is in Europe, but it is not in Europe Union and they wont cover the cost of shipping and border fees. So... I'm stuck with bad battery :( @@ItsJustMeShane
Sorry for bringing you a bad experience! 🥺🥺 We currently have three repair centers in the United States, Germany, and China. You can try contacting your seller to see if they can handle this for you locally!~ 🌹
Yes same problem also it also in it end up running out
Sorry for bringing you a bad experience! 🥺🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 🌹
I don't think there is a complete solution.
Sorry for bringing you a bad experience! 🥺🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 🌹
Same bro :(.
Mine too
A mi ni siquiera me enciende
try only slow charger. the zhiyun baterrys sucks
Sorry for the inconvenience! 🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 💖
Me too
Same
I have the same problem
Sorry for bringing you a bad experience! 🥺🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 🌹
me too
Mee too
même problèmes ...
Please kindly contact Zhiyun's after-sales team to handle this matter for you!~
Same shit. Really upset.
Is your problem solved bro??
@@MikeTOTzzz no(
Please kindly contact Zhiyun's after-sales team to handle this matter for you!
me too the same thing is there a solution. ?
Hi! Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 💖
Sorry for bringing you a bad experience! 🥺🥺 Please kindly contact Zhiyun's after-sales team to handle this matter for you!~ 🌹
What is the email for the "after-sales" team you recommend we contact? Thanks.
@@bobkrist1 I commented but UA-cam blocked it 🥺🥺
A good comment would be that Zhiyun would replace the faulty battery for free🙂 That would be the right thing to do, I think, since the batteries were faulty to begin with.@@zhiyunsupportglobal706
i'm to how to fix this
Please kindly contact Zhiyun's after-sales team to handle this matter for you!~
Me too