Google's Problem with Customer Retainment

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  • Опубліковано 14 лис 2024

КОМЕНТАРІ • 8

  • @JordanKuznia
    @JordanKuznia 5 місяців тому +2

    I feel as we're entering a time where phone sales are slowing and now support for phones is 7 years from Google and Samsung repairability is going to become a major factor for people. Google has taken huge steps to make their newer phones easier and cheaper to repair, meanwhile Samsung and Apple have taken a very anti-repair stance.

    • @TayWTech
      @TayWTech  5 місяців тому +1

      I agree, companies can't keep talking about sustainability, but then expect us to buy a new piece of plastic, aluminum and glass every year at a higher price.
      Dream phones would have a metal back casing that you could remove to swap out the battery.
      Every once in awhile I see someone with an S8 active in mint condition and I always bet the reason they were discontinued is because they last so long

  • @METAx55
    @METAx55 5 місяців тому

    I enjoy the videos talking about the industry and the direction in which things are heading.
    I think Pixel is a brand which people come and go to. Maybe someone had the 3xl, then went to samsung, then back to Pixel 7. That seems more likely to me than being a strictly Pixel customer. Pixel is growing though, so that's a good sign. The more compelling their services become the more likely it is that they continue to grow. They're going in the right direction imo

    • @TayWTech
      @TayWTech  5 місяців тому +1

      I feel the same way. Google phones are a great stepping stone for Android in general. Whether it's going to be your next Android phone or the Android phone that you're leaving, it's usually a good experience, but not a heavy commitment

    • @METAx55
      @METAx55 5 місяців тому

      ​@@TayWTech You said in the video Apple has the best ecosystem. You should take into account that Samsung also makes TVs and Appliances - along with other Smart Home products. That is a crazy amount of interconnectivity in the household; all from one manufacturer. Very underrated.

  • @helmuthut9246
    @helmuthut9246 5 місяців тому +1

    Pixel 8 A or Galaxy Fold 4 ?

    • @TayWTech
      @TayWTech  5 місяців тому +1

      Z Fold 4 ONLY if there is some kind of extended warranty or protection or guarantee that you will get at least a year or so out of it.
      Older folds are more prone to problems. If you don't have a solid backup phone in the event that the fold breaks, then get the pixel 8A