My “forgot something basket” made it into one of my latest reviews along with labels on every drawer and light switch! You ladies have been so helpful to me! I’m only 2 months in!
Congrats on starting your hosting journey! We've got content and resources for every step of the way. :) I'm linking our Hosting Handbook here, this is a huge resource for new hosts and includes everything you could ever need to know as you enter this STR realm! thanksforvisiting.com/handbook
Hey yall! Regarding secret #4, would the thing you said at 5:21 and 5:30 - telling them how: would you use that phrasing at 5:30 in the morning after message? I totally agree about asking and prompting in advance and am hoping to automate phrasing like this so that I'm not forgetting to ask OR feeling anxious and writing a new phrasing each time. Thanks! Also love the tip about the magnet - definitely going to incorporate that. And I also did create a "forgot something?" bin in our bathroom. It's a small bathroom so it's inside the vanity cabinet but I do prompt people about it in our morning after message in case they don't come across it (not enough table space to put it in the open in our small bathroom).
Absolutely. "Hey ___! We hope you enjoyed your stay! Reviews are so important to our small business, we would love to hear from you in a 5 star review!" On check out, you could always ask them for feedback "Let us know if there is anything you needed or would have improved your stay so we can make those changes!" Love the forgot something basket, sounds like your communication is point!!
We receive many 5-stars at our OCNJ condos! We encourage communication and those who reply are much happier with their stays. They also enjoy learning of area events.
Check out our Forgot Something Basket Checklist right here: thanksforvisiting.com/forgotsomethingbasket
My “forgot something basket” made it into one of my latest reviews along with labels on every drawer and light switch! You ladies have been so helpful to me! I’m only 2 months in!
That's so awesome!! I'm glad you're seeing this mentioned in your reviews. Keep crushing it!
Love your channel! We’re getting our house ready for STR and MTR. Your videos are short and to the point! Very helpful.
Congrats on starting your hosting journey! We've got content and resources for every step of the way. :)
I'm linking our Hosting Handbook here, this is a huge resource for new hosts and includes everything you could ever need to know as you enter this STR realm! thanksforvisiting.com/handbook
Hey yall! Regarding secret #4, would the thing you said at 5:21 and 5:30 - telling them how: would you use that phrasing at 5:30 in the morning after message? I totally agree about asking and prompting in advance and am hoping to automate phrasing like this so that I'm not forgetting to ask OR feeling anxious and writing a new phrasing each time. Thanks! Also love the tip about the magnet - definitely going to incorporate that. And I also did create a "forgot something?" bin in our bathroom. It's a small bathroom so it's inside the vanity cabinet but I do prompt people about it in our morning after message in case they don't come across it (not enough table space to put it in the open in our small bathroom).
Absolutely.
"Hey ___! We hope you enjoyed your stay! Reviews are so important to our small business, we would love to hear from you in a 5 star review!" On check out, you could always ask them for feedback "Let us know if there is anything you needed or would have improved your stay so we can make those changes!"
Love the forgot something basket, sounds like your communication is point!!
@@ThanksForVisiting - thank you, that phrasing is super helpful!
We receive many 5-stars at our OCNJ condos! We encourage communication and those who reply are much happier with their stays. They also enjoy learning of area events.
You're right, communication is sooo key! Do you see a lot of your guests are traveling for big events like concerts?