Stunned at how much credit you keep giving VW when they are clearly treating you like crap. Don't let the dealer off the hook either, they represent the brand. They should have offered to buy back the car, or provided you an electric only loaner, and offered you free charging. They at least should be covering your damn gas! They don't deserve a bit of the loyalty you show them.
Doesn't pass the smell test. The front motors are built by Magna and they are standard. Your dealer is incompetent and is trying to pass the blame to corporate. I would contact VWoA directly.
Yeah, no way in hell they map the motor to VIN, unless it is to avoid cut and sell thieves. But damn unlikely. Also auch a mapping must be possible onsite.
I really hope that the motor isn't vin coded to the rest of the car. I had 2011 renault Kangoo ZE, and the inventer (also known as PEB) was vin coded. Well that ment that I couldn't use second hand parts, and dealer told that they no longer make that part :D
Apple for example locks components to their phones in a way that you cant exchange the parts from 2 identical iPhones. So it cant be repaired by anyone other than them. Wouldnt be surprised if VW did the same Thing.
@@TheDude50447they do. I’ve just had it confirmed by my experience with two alternate parts one of which was purchased and fitted by vw dealership, one third party part, fitted, but couldn’t be activated to operate by the same dealer.
Thank you for putting this out there so other people know... and you deserve extra props for remaining probably more than fair and balanced about your coverage of this even though it affects you so directly and is really quite ridiculous. VW should really appreciate such loyal customers like you. I really hope you get your car back soon and the problem is truly fixed. I hope VW really vastly improves their customer service and EV repair chops in the US soon.
I have an 2021 ID4 1st in North America that is basically a black box to dealers who know less about the ID4 than I do. My ID4 routenly throws a range of errors including driver assist not working. None of this seems to be tracible by the dealer. At this point, I have little confidence in VWs ability to communicate honestly. I can't wait to toss this vehicle over the side and never look back at VW once my lease is up.
@@golfish8589 I stated above that my ID4 throws a range of errors including driver assist not working. I know for a fact that others are receiving similar errors. I am not talking about a lose screw or failed seatbelt. EV are basically software on wheels. The most basic software is designed to trap errors in event logs for diagnostic and remediation. Oh I fogot that the former CEO of VW was terminated possibly software issues in both VW and Porche vehicles. ua-cam.com/video/qXHB3nh547A/v-deo.html
@@theowink And they'll replace it under warranty if that happens and it won't take them 3 months. It would be very rare to have a car delivered with a faulty traction battery but it happens. Same as you can buy an ICE car with a faulty engine. VW USA seems not to be doing the right thing by it's customers and they're trash8ng the brand.
I often accuse Scotty Kilmer of talking out of his ass, because he does. BUT, when he says NEVER BUY THE FIRST YEAR model, especially new technology. He's right on the money.
You have way more patience than I do. I traded a Tesla Model Y for my ID.4 around three months ago. When I bought it, I knew it had an issue with the driver assist, so I took it in for the service, which took a week. The day I picked it up, the same issue was back, along with some new friends. Basically, I was getting error messages for every safety related part of my car. I took it back and was told I needed the same part replaced again. This time, there was no part to be had and there was no idea when it would be shipped. After the first few days, I requested they buy back the car and give me a new one, but they refused. After two weeks in service with no part available or en route, I requested they buy back my car, but now I don't want another one just because of the way their customer "care" team handled things. I got my car back yesterday, after almost three weeks, and on the way home, another error message regarding a safety function flashed on my screen. I was contemplating keeping it, but that cemented my need to just go to another vehicle. Hopefully, they will be contacting me with their offer to buy it back soon. I'm either going back to Tesla, which gave me no problems, or the Cadillac Lyric.
I swore off VW after my wife's 2nd New Beetle--a 2001 Turbo. She loved driving it, but there were two problems that although not severe, were so stupid I couldn't get past it. 1. You have to remove the whole fender to replace a headlight--and it's expensive! 2. We kept having problems with the electric windows, so being an engineer I took off the door panel to investigate. What I found astounded me--a bunch of twisted up steel cable sprung out the door. The whole mechanism was a Rube Goldberg contraption of pulleys, cables, and levers that was absurd. Other manufacturers use a self-contained motor mechanism with few parts. Not VW. It's as if a bunch of VW engineers created a drinking game to see who could come up with the most ridiculous system to raise and lower a pane of glass. I don't care how well these cars may perform new, good engineering builds components to last, and when they do break, they' should be available and easily replaced. I can't image that a motor has to be manufactured to match the car, but that's what I've come to expect from VW, and most German engineering I've encountered. I guess they never learned the K.I.S.S. principle.
Thanks for the video! Always good to hear experiences from other EV owners. I bought a Tesla Model 3P a little more than 3 years ago, so far it’s been then best car I’ve owned in the past 40 years, never going backwards to a gas car. Sorry to hear of your VW being out of commission for the past three months. So far my Tesla has been a dream to drive, hopefully it never turns into a nightmare.
@@cosettapessa6417 No change in phantom braking for me, I'm lucky that in 3 years time, it hardly ever happens and over time it has happened less and less to be hardly every. I'm in Florida where it's pretty flat but use Autopilot everywhere I go. As for the automatic high beams, they are more aggressive than they have been in the past but not to the point of concern.
@@andreisevostianov9525 True, I've noticed that as well. Although the car seems to do a good job of not blinding oncoming cars so even though the high beams are activating more often, they don't seem to be a problem. The windshield wipers however, that's a different story...
I’m so sorry to hear this story. I can only imagine the frustration you must be feeling. My wife got her ID.4 PRO in July 2021. It’s been a perfect daily driver for her. Plus we took it on a 1,500 mile road trip into the remote areas of northern Arizona and southern Utah, to the North Rim of the Grand Canyon and Zion National Park. We had one bit of frustration with an Electrify America station in Fresno but resolved it in about five minutes (zero EA stations in those hinterland areas we drove to). Other than that, a flawless experience. We look forward to many many many more miles of driving distances near and far. All the best in getting this resolved so you too can get back on the road!
Been hearing nothing but issues for this car! This is after the whole internet ragged me about my “awful” Chevy Bolt EV Premier which (besides the battery issues of needing it replaced) I’ve had no issues with. Hope you get yours back soon!!
"(besides the battery issues of needing it replaced) " That's the equivalent of having an engine replaced in a gas car. That's actually a major problem and would qualify as a lemon to most people.
@@teekay_1 I've had the engine done as well under warranty. It took a day. Not the problem it might seem, same for battery as long as there is no cost. They gave me a loaner too.
I’ve leased a Bolt EV Premier for three years. I had no issue with it and my lease expired before they started reporting those issues with batteries. I was a happy and fully satisfied leaser. I “upgraded” that Chevy to Tesla Model 3 and would never get back to ICE cars (as a daily driver) after almost 5 years of driving EVs.
I am so sorry about your experience. My heart goes to you, and I wish you can enjoy your little ID4 very soon, with new energy and a better performance. Cheers from Europe.
After years of VW ownership, finally it was VW's indifference that made me swear off the marque. "They're great when they work" is not a business model. Neither that nor Dieselgate stopped VW from selling countless vehicles for decades, however. So maybe it's a viable business model after all. If the car is in the shop under warranty for months, then 1. the US state might have a lemon law that requires VW to buy back the car if the customer requests that and 2. if the customer is making monthly payments on the car, shouldn't VW defray those payments during those months?
Thanks for your comment. My state indeed has a lemon law, but I don't want to trigger it because we love the car and don't want to lose it or wait a year for another car. VW hasn't defrayed my payments but has provided a gasoline loaner car (which I have pretty much zero interest in driving).
@@unrequitedid.4love901 you love the car even though you haven't had it for months and at this rate you may never get it back? Personally, I think you're crazy. But I guess you are really a Volkswagen man
Thanks for you video! I also have the same problem with my ID4. I own a 2021 Pro S all wheel drive which I took delivery of on January 26th of this year. By mid-February I was getting the same electrical system error message. After taking it to the dealership twice and twice being told they could not find a problem, the dealer finally told me the problem was with he front drive motor which had to be replaced. Like you, I was told I could not drive the car and that it was unsafe in its present condition. The car has been sitting on the dealer’s lot since June 23rd! The last time I got an update I was told the replacement motor may arrive October 7th, but that’s no guarantee. The bottom line is that the car has been out of commission for 104 days as of this writing with no end in sight. This is completely unacceptable and VW has done a horrible job of managing the problem. I also watched every You Tube video on the ID4 before ordering it and though I had made a wise decision. I now regret ordering it. I love the vehicle but VW’s customer service is nonexistent. By the way, I only have 4400 miles on the car!
Wow - I’m really sorry that the same thing has happened to you. I agree: It’s really amazing that VW has managed this so badly. Please keep me updated!
You're both way too patient/lenient! Escalate and exercise your rights. The only message you're both sending is that this is acceptable. They will never clean up their act unless they feel the pain, instead of you.
Yes, my problem was finally fixed. After sitting on the dealer's lot for 127 days the font motor was finally replaced, and I've had the car back since the end of October, with no issues whatsoever. In May I had the 3.1 software installed and so far everything is working as it should. The car drives great, and I love it. Hopefully nothing else will go wrong. Good luck with your purchase.
I expected my ID.4 Pro AWD sometimes this month or next month according to the dealer told me. You make me worry a little but I have a high hope for this because it’s a second year model. Hope they fix your ID.4 soon so you can enjoy driving it.
Would I buy a Volkswagen? NEIN!! I weened myself off Volkswagens a long time ago, and I am a German. The good old VW attitudes are gone, replaced by irresponsible destructive greed!
The ID.4 is the perfect example of a car that was rushed to market without the consumer in mind and I don’t know if I’ll ever be able to buy from VW again. I got my 2021 ID.4 Pro S RWD in June 2021 and VW bought it back in early October 2021 after it spent over 30 days in the shop with no resolution in sight. You might consider going through their corporate customer care department - I didn’t even have to invoke the lemon law to resolve the issue. Thankfully I’ve since been issue free in my 2022 non-VW EV. As a long time VW geek (I’ve had 5, including the a diesel gate era TDI), I was so excited for the ID.4 and so angry with the end result. Let’s hope buyers of the Audi Q4 have a better experience.
Sorry to hear that, Rory. As I said in the video, we actually loved the car despite the stupid little software issues. But if they just take it away like happened to you and me - well, that's where the love stops. If we didn't like the car so much, this would have been much, much easier to resolve.
When you still see 10year old Leaf’s happily bumbling around on the roads today, the phrase “rushed to market” tragically reflects how long VW slept on EVs.
In Australia we have an ombudsman who looks after consumer protection. I am sure that if you were in Australia after 4 months of waiting for a warranty claim with no vehicle to use he would have required Volkswagen to supply you with new replacement car immediately. No waiting. What this would probably mean is that vw would miraculous be able to immediately repair your car. Good luck I think you will need it. Phil
I’m familiar with this nightmare although mine was to a lesser degree. I hope it goes well for you and other ID.4 owners. My ordeal was with a 2016 e-Golf I bought used in 2020. Less than a week I’d get these messages about charging issues. This happened a few times and the car would take the charge after a few attempts. Sorry I don’t remember the exact wording the warning gave. Finally on the 4th day it wouldn’t charge. Long story short my car was towed to the dealership in Gainesville, FL. I didn’t know how rare e-Golfs were in FL. My car originally was in MD. Anyway the car sat at the dealership for a month before being towed to NJ for repairs. So yes a certified tech had to work on it and they were more familiar with the car. After two months (from dealership to NJ back to me driving) I got the car back and it drove perfectly fine afterwards. The warranty paid for the towing and repairs supposedly to the battery pack. So VW honored their drive train warranty, the other warranty expired. But by 2021 even the drive train warranty expired although the car only had 28k miles and I thought I read it was longer than 5 years. Anyway VW covered everything the repairs and towing. But from all of this I learned a lot. When I buy another EV it will obviously have more range and has to be new (warranty is everything) although normally these cars are low maintenance. But only a few qualified people can work on them. I mean without a warranty I’d trust Rich Rebuilds more than anyone else. From my experience I’m sure your car will be fixed but how long it’s taking is excessive. And yes, the dealerships are clueless. I was thinking by now they’d have it together. My dealership in 2020 never saw an e-Golf. No one did except one guy said he saw someone driving one. I couldn’t believe my ears 👂 but it was true. VW could at least off video training on customer service although they cannot make repairs since they need a “certified tech who is qualified to work on electric VWs”. They should already have plans of action of what to do. Maybe you could ask your dealership if they have qualified techs to service your car OR make arrangements ahead of time for someone else to do it within VW. And so to give you and others a heads up ask if your car can be fixed LOCALLY when your parts finally arrive.
Wow, thanks for your detailed note and advice. Thankfully we’ve never had any problems with our eGolfs, although recently our 2018 eGolf displayed the same error message as our ID.4 - needless to say we were terrified. I do really wonder about the dealer’s qualifications to repair the car, but can only hope they get it right.
I would at least take a look at the lemon laws in your state. Where we are, if the car is off the road for X days it can be declared a lemon and you can do an MSRP swap. At this point it might be quicker...
Sorry to hear about your dreadful experience. And this is such an informative and educational video that makes me think twice before I order an EV made by VW.
People should think THRICE before buying ANY EV. The entire electric car phenomenon is just another con job masquerading as a boondoggle wrapped in a fantasy. 🤪
Ignore the doubters they r just jealous that they dont have 50K to drop on a pointless virtue signalling device which u because of your elevated status r able to consider, just go for it. After all, if u had any sense u wouldnt consider any overpriced EV even it for a millisecond now would u?
@@gtolose If you think most EV buyers are getting one for "virtue signalling", you are either indoctrinated or the only EV owners you dealt with are Tesla EVangelists.
I don't know about ID.4 but I rented an ID.3 for a few months early last year. My experience with the car was that it was extremely annoying to drive. The #1 issue was the lane assist feature. It couldn't cope with snowy roads, and the only way to turn it off was to go three levels deep into the infotainment system menus. And then it would turn back on every time you restarted the car! The "smart" speed controller would, by default, *accelerate* if it thought the speed limit came up - and it ended up thinking that a snow covered 50 kph sign was in fact 80 kph and suddenly started accelerating the car in the middle of a road construction! Luckily, you could turn that feature off permanently. Also, the seats were just horrible for longer rides; there was no way to set them so my back wouldn't hurt after a longer trip. Speaking of which, the real world range seemed to be around 50% of the advertised range (admittedly that was in Finland in January, so I may have to give them some slack there). And it used so much energy! Which meant longer recharge stops, as it couldn't receive more than 50 kW anyway; the stops tended to be twice as long as with my friend's Hyundai Ioniq Electric (which was very sleek and efficient). Also, the smart speed controller system would just suddenly go offline with no warning nor any messages to tell the reason - you'd just notice the car starting to decelerate and the speed settings becoming unresponsive; the accelerator and brake pedals did keep working though, and the problem would usually go away with a restart. But yeah. After that experience, I'd never touch any EV made by VW with a long pole.
Sorry to hear about the experience. I’m the EV specialist at Langan Volkswagen, telling you because I recognize your CT plate. If you ever need any help, please reach out.
Thanks for your offer. I'm not sure my dealer has a specialist per se, but as I've said in some comments, I don't think the dealer has much say over the proceedings. They're just telling us what they've been told. VW corporate just wrote me this morning to say that the motor is (supposedly) being delivered to the dealer next week. IF that's true, and I'd almost be surprised if it is, then the big question will be: Can it actually be fixed?
@@unrequitedid.4love901 As long as they have an EV-certified technician, you should be just fine. Unfortunately with supply chain issues lots of our parts have been massively delayed or on forever backorder. Hopefully your problems are resolved soon!
I just traded in my ID4 for a tesla Y, what a relief, I dont want to take a hammer to the software every day. I cannot recommend enough to dump your ID4 while the prices are still good and get a tesla , it's better on every level
You never heard of Tesla owners and their nightmares with customer service and cars sitting in service centers for months? Tesla is not much different than any other brand. They just get away with shit, because it's like a religion.
@@jppataki We are so beyond people needing proof at this point it's all around you it's like background radiation at this point, tons and tons and tons of people are attesting to substandard build quality with Tesla's from the beginning to the present, whether that be on UA-cam, in written reviews, no matter where you turn basically it's there (especially with regard to anyone that feigns any semblance of objectivity). You would have to be willfully blind or a died in the wool fanboy to deny Tesla's ratty build quality, ratty fit and finish, loud road noise, etc etc... especially for the prices they now charge, that adds extra salt to the wound.
@@markbeiser Munro is an awful Tesla shill. I do not take anything he says remotely seriously. He will ignore major issues with Teslas and overreacts to minor issues with other cars. I don’t understand why anybody watches him at all.
I have a 4Runner. Wait there's more. I do my own oil changes, trans fluid, brakes, and tire rotations. Once in a while a "full" detail. It is 7 years old and nearing 100k miles. That is all it ever requires. This is my 2nd 4Runner. I kept my first one for16 years. It amazes me that so many people gravitate to the most complicated technologies without even being able to put air in the tires when appropriate. Electric powertrains are new tech so the last thing I would advise is to go where electric problems usually exists(Volkswagen)....unless you don't have anything better to do. In the end it is only time and money. One of which you can't get back. Still, I advocate getting whatever you want.
I live in a small town in northern Canada and there’s this fellow who drove a ford mustang mach e. I haven’t seen this mach e in MONTHS. But I see a loaner from ford at his work every day in its stead. I don’t know the details, but this doesn’t seem all that uncommon.
We test drove and loved the ID.4. Such a nice solid car. I was a little leery of the very slow, choppy infotainment system. We ended up with a Niro EV. I still have ID.4 envy, but it's lessening with each of these reports. :0( Maybe they'll back the U.S. made ones better. Simply because there will be a nearby factory to consult with.
Nero is so small for the money. These ID 4 glitches are from outdated software from 2021 models. All ID4 2022 has software v3.2+ and 90% of those glitches are gone…. ID4 comes out of the same assembly line as Audi Q4 … it’s practically Audi Q4 e tron but doesn’t cost $75k
@@ivirtualontwitch1656 no software problem can be the cause of a defective drive unit. And no update can fix that. The audi has a different infotainment system, so even if they are built on the same assembly line and share the same platform, they are not identical.
@@HNedel Ok so they share 80% of the same vehicle . they're rolling out of the same assembly line for crying out loud. Videos on UA-cam to proved it. So.... Videos worth a thousand words.
@@ivirtualontwitch1656 i never said they are not rolling off the same assembly line, so no need to repeat this. However, it doesn’t mean anything - the dimensions are different, the interior is different (audi has better materials and hardware buttons), and the infotainment hardware and software is different. Audi has no v3.0 or 3.2, it’s a different supplier with different software. This has nothing to do with the assembly line. And is nothing new, the Golf and A3 are built on the same platform and share many parts, but not all of them.
it's so surprising to me, because here in Romania vw is seen like this run of the mill somewhat crappy brand which everyone flips second hand, passats wagon, golfs and tiguans are common and are the joy of auto repairmen :) . But in the US it seems that vw is seen as a premium brand which is very funny to me.
My ID4 GTX I ordered in December 2021 and is still not delivered, next possible (unlikely) date Dec 2022 - I hope by the time I get my car these problems have been fixed…
My family are VW addicts, we have had a lot of them since 2002 (new Beetle). The dealerships can be hit and miss, some are just hopeless (the Beetle supplier closed within six months of our taking delivery). We have interspersed new VWs with Mercedes and Audi vehicles and a couple of Renaults (don't go there) but the VWs always deliver best value (Golf R a case in point). Waited six months for a S4 and then told production suspended due to dieselgate, waited twelve months for an ID3 and then told couldn't tell me when or if delivery would happen and no idea of cost and, finally, waited twelve months for GTI Clubsport and still no idea when it would arrive and so cancelled. I am now waiting for a T-Roc which I have been assured will arrive by January- we wait with baited breath.
Initiate legal proceedings looking for a refund of full of purchase price plus months inconvenience off the road and see how fast VW sort your car out. Wishing you well, thanks for the video.
They should definitely have given you a loaner! I'm sure you have but I would be giving that dealer hell. I think in the UK you could even invoke consumer protection laws having experienced such a massive fault after such a short time. Best of luck getting it sorted and I sincerely hope I don't have similar issues with my Niro EV (on the way next summer hopefully 🤞🏻)
The whole problem is that despite this horrific treatment by VW, we still love the car. I want VW to replace it, not buy it back. I’ve asked them to do that but am still waiting on an answer from their storied customer service department.
@@unrequitedid.4love901 Oh I get that, but the law doesn't protect you in that way. Best to exercise your state's lemon law, get your money back, and purchase a new one.
@@unrequitedid.4love901 Still its You who Will loose out in every of the outcomes. If they fix it and its breaks in 5 years You Will have big trouble. I would never accept this faults in the first months.
I have owned several VW's in the past but when it became clear that Volkswagen (people's car) became a dealer's car instead of the people's car I vowed Volkswagen no more. It became the dealers car because they became engineered and built to keep making money for the dealer with all the service appointments needed both scheduled and non scheduled to keep the cars running. The cost of ownership became very high for owning a Volkswagen even just a Golf. So, we went to Toyota. We are on our third Prius now and that one being the plug in. For the first 100,000 miles our only cost has been oil changes and tires - that is it. At 100,000 miles it gets a little more like spark plugs but the cost of ownership is as low as it can get. I'll be getting my Tesla Y in January and later probably the Tesla 3 for the wife but we will be keeping the Prius Prime. We figure that it will end up being our daughter's car when she gets older - she is only 8 now. Can't do that with any Volkswagen. We have 85,000 miles on our 2018 Prius Prime, but only about 35,000 of those miles are on the gas engine and that is only because of the many trips that we take.
Is there an update to your issue ? I’m retired and have an ID4 as my primary daily driver. It’s definitely the best car I’ve ever owned and the service support has been excellent.
Sad to hear about this odd problem, it was clear from the start here in Europe that there were problems with these cars. That was one of the reasons I went straight for a Tesla Model Y. But the custom made replacement motor sounds odd, I think you should require a buy back or a replacement car for free and for as long time as it takes to get it fixed
I doubt that the motors are custom made, rather they have to be adapted to the vehicle on the assembly line. Could be that US dealers still don’t have the tools or infrastructure to do so, which requires the job to be done in Germany. Don’t know if US production has started yet, but the easiest solution would be to replace the car with a US made one. Apparently VW doesn’t care about its customer image, and the only thing they understand is a class action law suit.
I was thinking the same. The dealer should offer a loaner car until your ID.4 is repaired. As I'm posting this comment, it's been about a month since this video was made public on UA-cam. Would it be possible to do an update video with repair information?
@@HNedel The vehicle parts are hard-coded to each vehicle. It stops independent repair of vehicles by the owners. VW, Tesla, Apple are the leaders in the field of removal of right to repair. Tesla, and Apple both disable YOUR product via software/remote updates to render YOUR product virtually useless. Tesla does it by denying access to its high-speed charging network, and Apple does it by locking down parts of your phone's systems, such as camera/face ID, and fingerprint readers. These companies aggressively lobby politicians to pass laws permitting these business practises. Personally, I wouldn't piss on them if they were on fire.
@@onepalproductions they lock parts from me and you, not from themselves. There is no such thing as hard coding parts, apple can make any part work with any iphone, they have the tools for that. As should VW.
The problem is vw have bitten off more than they can chew. The demand for these platforms and motors are massive. They are making 4 variations for them. Also for cupra, skoda, audi, so the motor needed to fix yours is probably going into someone else's car who has been waiting for their car for over a year. They have your money already and are looking to get someone else's so your motor exchange gets pushed back. I have been waiting exactly a year for my id3 and there is no end in sight. I wouldn't be surprised if you wait roughly the same time for your replacement motor.
Sorry to hear about your dreadful problems with the id4, I personally think dealers that are selling these cars know little about them. I would stick to the Korean cars at this time seems to have a better product. Good luck 🤞🏻
Sadly this is a problem you could encounter with pretty much every company these day. It’s basically their strategy to monopolize repairs or to have repair shops obligated to follow their (expensive) repair program…. For example, I recently saw a UA-cam video of the new iPhone 14. The guy bought 2 identical new iPhones. Opened them up, just changed some parts frome one to the other, and both got a lot of warnings that some parts were not original and could have negative effects on the phone. And indeed some things just stopped working right. When he swapped all back to the original state, both phones worked normal again…
In 2011 I bough VW Tiguan for my wife. She loved the car, but it was one expensive repair after another. Finally, 7 years later the engine was dead, the car went to the junk yard. No more VW for me.
Hi, I have a 2022 ID.3 which had the same message regarding the electric drive. This week I had software update 2.4 installed at my VW dealer (In Ireland) they informed me that the problem was an airlock in the car’s cooling system. It remains to be seen!!
They have, kind of, but not really more than before. The latest customer service rep told me that his goal is to make me feel proud to be a VW owner - but then added right away that under no circumstances would VW replace the car if it can’t be fixed. That single sentence p***** me off more than all the rest of it combined.
ID.4 was neither available, nor affordable for us, so after many happy years with our 2016 e-Golf SE, we bought a 2022 Hyundai Kona Electric. We love both cars (we bought the low range e-Golf at end of lease in 2019 and we're keeping it!).
I loved your XVIII century reference, but ... that "custom manufactured" engine story sounds like what a dealer would tell you when they have completely run out of excuses, and stories ... and engines.
Thanks for your comment, Pedro. As some other folks have commented, the ID.4 appears to really be a black box to dealers - I think our dealer is telling us just what they heard from corporate. Is corporate being straight with us? I don't know. Would they make up that idiotic detail about manufacturing to the VIN if it weren't the truth? I don't think they would, but it's still totally fishy. If they'd just be more transparent and communicative about the problem, I would be 50% less angry.
Sorry to hear about all this, we've had VW's for years and they've always been excellent, after sales etc all just fine but we're in Europe. This isn't the first story like this I've heard coming from the US, I've no idea why this may be and I'm not trying to be too simplistic but it may also be relevant somehow. Bespoke parts sounds almost unbelievable on a modern car especially an EV. So sorry for your troubles hope it's sorted soon.
I hope the dealer gave you a loaner. I have a 2018 i3, under certified pre-owned warranty. It needed a part from Germany which took 3 weeks to receive. The dealer gave me a loaner from the first day the car was in the shop. If this is a known issue, at the same time work the lemon law in your area.
To the dealer’s credit, they did give us a loaner; but it’s an enormous gas-guzzler of the sort I want nothing to do with. We’ve spent most of the last four months driving our eGolf.
Sorry to hear about your troubles with VW. I still have issues with VW, due to diesel gate. I guess sometimes it pays off to be spiteful ;) Cheers from Canada.
Hey Canada - Yeah, Dieselgate weighed on me a little as well. But I thought their commitment to change was real based on how much they invested in the MEB platform. And the investment shows. It’s too bad they haven’t invested very heavily in customer service.
I got my '21 id4 pro s awd back in March '22 and the error message pop up in the first week of driving and continue for over 5 times within the first month. Than I drop the car back to dealer in April and they told me same thing, the front motor assembly need to be replaced. But I was lucky to get my car back within 2 months of waiting. Sadly, it just not fix the error completely, the error still pop up, I'm thinking if i should take the car back again for another check up.
Well, this is a horrifying story. I just received my ID.4 a couple of weeks ago after waiting about a year for it, and so far it's been great, but if something like this happened with it, I'm not sure what I would do. I hope they get their act together soon.
@@unrequitedid.4love901 thank you! So far, I really love it. I really hope VW is able to fix the issues with yours soon. It seems unreasonable what they're expecting you to put up with.
@@Blackford86 it took about a year, but in fairness, I also ordered the AWD S model, which didn't even launch until a bit after I ordered, so they were delivering the RWD version earlier.
Thanks for being so objective. I’ve also been a VW owner for many years - here in Australia, VW haven’t released the ID3 and ID4 so I had to settle for a Mk8 Golf ICE . I’d have to say my experience with the infotainment system issues in the Mk8 has highlighted complete intransigence on behalf of VW. It’s not a dealer issue - it’s a product issue which VW are unwilling to address. This particular problem seems to affect other VW models as well. Brand loyalty has to be earned - it appears VW are either taking it for granted or don’t believe it matters anymore.
Yeah, I think they're in over their heads on the software. I'm having trouble reconciling how a single vehicle simultaneously has such monumentally good and horrifically bad features. And why the manufacturer - which should have every interest in the world in making things right - just doesn't seem to care.
It is strange that VW is allowed to do something like that. Over here in EU the consumer protection laws say that by now VW would have to replace your car with a new one.
Here the consumer protection laws - I’m fortunate to live in a state that has them - only require the dealer to buy back the car. I would love them to replace the car, and have formally filed a request for them to do so. But the VW customer service office that works on those requests sent back a brusque form reply that said they may take 20 business days - a month - to reply!
@@unrequitedid.4love901 your fault for not being proactive and letting the VW dealership string you along. I’m sorry you got jerked around. Live and learn I guess.
Nice blur, looks like a CT license plate. You have one of the strongest Lemon Laws in the country. Use it. You are due compensation and buyback. At the very least it will give you official leverage.
Right you are - CT. Good lemon law, but one that doesn't guarantee replacement, which is what we want. At the moment, at least. That may still change...
My one year old Id3 (not sold in the USA) gives in 1 out of 2 drives the message that traffic sign recognition isn't working. As I used to drive without such function before, I'm not taking my car to the dealer until it's up for the routine maintenance check. I hope they can fix it without it taking extra time as the car is good to drive. But I hoped for better quality from them and not such an issue...
I think you've got a solid case for returning and refusing the car, asking for a refund. Once you've managed that, could I recommend the Ioniq 5, which we've now had for 12 month and 25,000 km?
Not such a big question, new cars sit on the dealer lots for months before being sold with no ill effect on traction battery. These have at least 8 yr warranty, almost no one except me keeps a vehicle that long.
This is why I canceled my ID 4 order last minute. I want VW to work out the bugs before I drop $50,000 in a vehicle I expect to last a long time. I have been exceptionally happy with my Jetta, which I will keep until the wheels fall off. So I am in no hurry.
Can you comment on why the part needs to be custom-made specifically for your car? As an engineer, I cannot comprehend that in my simple mind. Was yours some early production model that has been changed since then? Sorry to hear about your experience, I know how exciting it is to get a new EV and I am yet to find out how bad it feels to be disappointed shortly after. We wanted to order the ID4 with my wife in Canada but all dealerships were telling us there was no chance to get them within 2 years so we went with Tesla instead...
I can’t comprehend it either. The big story here is not so much that this has happened - it obviously can - but that VW has handled it so badly. If they’d taken the small trouble of explaining why, it would have felt at least a little less s****y. But they did not. The more I think about it, the angrier I get.
Sorry to hear about your troubles. I love VW and wish I had one now. I am with another maker. It seems car manufacturers are slow to make spares once a new model has been released. I needed a part and was told they did not exist yet and I would have to wait for it to be made. All parts currently manufactured are for new assembly cars only. After 4 months new part now fitted. Ouch.
Don't know the legal rules in the US but in Europe, if a car had to stay in the garage for a certain period of time and can't be fixed by the dealer/brand, it has to be bought back or replaced with a brand new one. You should check that out. Cause, what you experienced is ridiculous and embarrassing for a brand as big as the VW-Group.
I'm sorry to hear of your troubles; this situation is maddening. I had a reservation for one of these in 2021 and based on all of forums and research I did while waiting, I came to the conclusion that this car would be a regret. The computer is laggy and slow. There was already an OTA that European ID.4's received that US owners were waiting months for. The OTA process was not smooth. The electrical system messages. And on and on. Here's the fact: the traditional car manufacturers are TALKING a good game right now and living on dreams. Some of those dreams will eventually come true in volume of EVs sold. I just didn't want to be on the bleeding edge of their rushed experiments. So, I cancelled the order, and I'm glad I did. I hope they get you your new drive unit soon, and that no other problems crop up for you.
I ordered the all wheel drive S Pro in June i’m hoping for the delay it is because they are trying to work out all the bugs like he brought up. Wish everybody luck.
In case you don't know there is a thing call Lemon Law, I don't know where you are but in CA if they don't fix the car under warranty within 31 days you call the company and they are forced to buy it back at Full price (include Tax and Doc Fee) - Usage Time. (There was a period so many Tesla was Bought back because they don't have enough part to fix them on time , so if you see a cheap used Tesla but no accident or theft record, most of the time it will be under Buyback Title)
I worked for this carmaker, trash company by the way, as a quality inspector, I can tell you this car is nothing but cheap components put together with double sided tape, the quality is appalling, from fitment to paint to quality of interior and exterior components, the lowest of the lowest. Knowing what I know and seeing what I saw and being forced to look away from serious defects just to keep numbers up, I can assure you I would not put my money on any of these cars.
I have driven id4s since march 2021, totally about 70-80.000 kilometers without any serious problems, only small bugs. I drive many road trips here in Norway over mountains with bumpy roads, the id4 is a very good allrounder. I Also drove on a nearly 5000 kilometers long trip in Europe this summer from Norway to Italy through the Alps without any problems , but the navigation system and route planner must be better! id4 id is comfy, quiet, good on bumpy roads, good safety when you drive with luggage, less phantom breaking than Tesla etc. I know both tmy id4 and other ev owners, many new cars have some issues. I think some of the critical UA-cam videoes Are too black/white, the thruth is usually some place in the middle… The ota update is Also a big con, but in total id4 is a very good allrounder
Thanks for your comment, Kjell, and glad to know that your experience has been good. So was ours, of course, before VW took the car away. You mention comfort, and that was one of our big pluses: The seats are really comfortable for longer drives, much softer (in a European and not American way) than in our eGolf.
@@unrequitedid.4love901 I fully understand your frustration and Vw should have offered you a free rental car (another id4 in the period your id4 was at the dealer waiting for new part). My comment in Mainly written to all of those who use your story to conclude that vw is so much Worse than other Brands, you can find sad stories about other Brands too and most owners Are satisfied. I wish you all the best!
Why isn’t your dealership giving you a loan car until yours is fixed. That seems to be what some of the other manufacturers are doing for customers that have shelled out money to buy one of the EV’s
Wow, a motor built specific to a VIN? That sound really fishy. Please check up on that. I'm pleased to say our family's ID.4 has been trouble free for a year and a half.
@@unrequitedid.4love901 Just guessing here: Early models may have parts in them that were since changed and the current model doesn't fit. (changed motor mount, changed high voltage connector, etc) Even if that's the case, as a manufacturer you are supposed to keep enough spares for every possible variant. (Even beyond the warranty period, there are laws in most countries that dictate how long spare parts should be available.) It's not acceptable to keep customer cars impounded for months because you have no replacement parts. I can imagine COVID and Ukraine threw a wrench in everyone's supply chain but then they should just offer to buy the car back instead of delaying for months.
Sorry to hear about your pain. The writing was on the wall- VW have had MAJOR software and numerous other issues since before the car was even delivered. BTW Despite being a VW fan in the past, personally I wouldn’t touch one after dieselgate. Meanwhile our 3 year old Tesla has been absolutely bulletproof.
Bummer. I had high hopes for the id4. Eventually they will work the bugs out, but this is another example why I’ve given up on being an early adopter. I’ve had zero issues with Toyota hybrids so I guess I’m sticking with them. Making id4 parts non-interchangeable is the pinnacle of engineered obsolescence.
Sounds like the motor is back ordered due to silicon shortage issues. The only customization that needs to be done is probably on the software side to marry the motor to your car. VW’s dealer network probably doesn’t have the capability to do this yet.
We are also a VW family. Have been since the 60's. We feel your pain. It's sad to see VW and its representative (dealer) unable to address this major issue. Look into your consumer protection options such as invoking your "Lemon Law" rights.
It was an ID4 that caught fire on a ship carrying hundreds of cars that eventually sank the ship. That ship was also carrying Lamborghini’s, Porsche’s, and BMW’s. Some of those cars cost hundreds of thousands of dollars each, and some were last run of their types.
Thanks for your question. VW says that the motor is coming next week - but I'll believe it when I see it. I will definitely post a new video however things turn out!
This seems to be an issue with the all wheel drive models, I have a rear wheel drive ID4 pro and no issues. I have 34,000 miles on it and going strong, I just wish they did more with the phone app, I would love to see if my car is locked or not. Seems like VW needs to improve the app.
@@michaeldbouck I agree, I guess it depends how you treat your car… I did have an issue with my right tire and it was doing a clunk sound, but the dealer ordered the part and installed it at no charge. I’m loving the car.
Yeah, I gave up on the app - had downloaded it years ago for the eGolf and thought maybe it had gotten better. But it has not. To be fair, it was one of the little bugs that didn’t bother us too much.
Every problem I've had with my 3 yr old Tesla model 3 sr+ has been fixed by software update within a month or two (several times, including some very inventive fixes such as "close windows on lock" as its easy to nudge the window openers when getting out of the car in a hurry when its raining ), visit from mobile engineer at home (once for a leaky light), of take it in and get a massive uber 1 day credit to allow me to go shopping whist its fixed (also once when several other fixes were done that I hadn't noticed) - that's customer service at its best.
I avoided the "T" word in my comment, but yes. I'm so happy I cancelled my VW order and got a Model Y. It is rock solid. Eventually the other manufacturers will catch up; there are some compelling efforts out there now, but Teslas have been on the road for 14 years. The EV revolution puts even the oldest car manufacturers back at the square one. Just because you can build an excellent gas car doesn't mean you can build a reliable EV at scale.
@@XzzVttll yeah man. I meticulously quality checked for panel gaps and paint issues. Mine was a perfect example. My sister has a 2 year old Model 3, with one service appointment to replace air filter in that time. The T word gets people heated. Some because they’ve bad experiences, some because they have a political ax to grind, some because they have heard fake stories, some because they hate Elon Musk. Whatever the reason, the fact is Tesla Motors is the most successful EV company on the planet and has the most mature product and the best hardware/software integration in the business. If you don’t like Tesla, you can wait 5-10 years for another car company to scale up a product that competes. There are some good attempts out there, but there is no “Tesla Killer” as of today. I test drove a BMW i4, considered the Mustang Mach E, was willing to reserve a VW ID.4… and I’m glad I looked more closely at Tesla before I made the mistake of taking delivery of the VW experiment.
You lucky bastard!!. You have had the joy of owning and driving a new car for around a year. We have had our 2023 174hp 77kwh Pro for 5 days before it was in for repairs. The engine has to be replaced. Today the car is 15 days old. We have used it for 5 days and it has been 10 days at the garage. We notised the bam bam bam sound, like from a big subwofer after around 50 meters and talked about it at around 100m. The sound goes away at 40km/h. I am realy wondering how long time this will take. 1 month? 3months? 6 months? Our local VW dealer is Norways biggest VAG dealer and may be the biggest VAG EV dealer in the world. So at least their garage has some experience with EV`s. About 82% of their sales last year was EV`s. Soon the ID4 wil have spent more time in for repairs than our soon 12 years old Mitsubishi Miev and 6 year old Leaf has combined. We are just so disapointed that our first ever new car lasted 5 days.
It’s not a custom part problem, but VW issue parts with serial numbers and activation codes, even if the part is identical. Seems it’s a way of controlling dealership after sales and props up their “approved” workshop network. We recently had a tow bar fitted and it came with a whole pamphlet for after sales activation, but a set of led lights couldn’t be fitted because we’d purchased them through a third party (bad advice from the dealership and VW messing up the online configuration) and VW wouldn’t issue a code because it would alter their warranty! A different dealership has been great about sorting out issues, but VW are opaque at best. Love the ID4, but my next car will be up for debate.
Stunned at how much credit you keep giving VW when they are clearly treating you like crap. Don't let the dealer off the hook either, they represent the brand. They should have offered to buy back the car, or provided you an electric only loaner, and offered you free charging. They at least should be covering your damn gas! They don't deserve a bit of the loyalty you show them.
You may be right.
I love my ID.3 and only car i want but VW is the number one company i dont want to do bussines With so its a catch 22 haha
Some Stockholm Syndrome going on here. Not noticing when u have been shat on from a great height sits better with some, than others
Research your state’s lemon law or call a local attorney who is familiar with it.
Yes came here to say the same, American lemon laws are so much better than ours - you should definitely be availing of them 😊
Doesn't pass the smell test. The front motors are built by Magna and they are standard. Your dealer is incompetent and is trying to pass the blame to corporate. I would contact VWoA directly.
Yeah, no way in hell they map the motor to VIN, unless it is to avoid cut and sell thieves. But damn unlikely. Also auch a mapping must be possible onsite.
My thoughts exactly! This sounds like a bullshit excuse from an incompetent dealership.
I really hope that the motor isn't vin coded to the rest of the car. I had 2011 renault Kangoo ZE, and the inventer (also known as PEB) was vin coded. Well that ment that I couldn't use second hand parts, and dealer told that they no longer make that part :D
Apple for example locks components to their phones in a way that you cant exchange the parts from 2 identical iPhones. So it cant be repaired by anyone other than them.
Wouldnt be surprised if VW did the same Thing.
@@TheDude50447they do. I’ve just had it confirmed by my experience with two alternate parts one of which was purchased and fitted by vw dealership, one third party part, fitted, but couldn’t be activated to operate by the same dealer.
Thank you for putting this out there so other people know... and you deserve extra props for remaining probably more than fair and balanced about your coverage of this even though it affects you so directly and is really quite ridiculous. VW should really appreciate such loyal customers like you. I really hope you get your car back soon and the problem is truly fixed. I hope VW really vastly improves their customer service and EV repair chops in the US soon.
I have an 2021 ID4 1st in North America that is basically a black box to dealers who know less about the ID4 than I do. My ID4 routenly throws a range of errors including driver assist not working. None of this seems to be tracible by the dealer. At this point, I have little confidence in VWs ability to communicate honestly. I can't wait to toss this vehicle over the side and never look back at VW once my lease is up.
What leads you to believe they are being dishonest with you? Why would they be?
Intermittent problems are nearly impossible to fix
@@golfish8589 I stated above that my ID4 throws a range of errors including driver assist not working. I know for a fact that others are receiving similar errors. I am not talking about a lose screw or failed seatbelt. EV are basically software on wheels. The most basic software is designed to trap errors in event logs for diagnostic and remediation. Oh I fogot that the former CEO of VW was terminated possibly software issues in both VW and Porche vehicles. ua-cam.com/video/qXHB3nh547A/v-deo.html
You can buy a tesla with a faulty 20k battery 😅
@@theowink Lots more problems with Teslas than just a battery. Plenty of owners posting their nightmares with Tesla.
@@theowink And they'll replace it under warranty if that happens and it won't take them 3 months. It would be very rare to have a car delivered with a faulty traction battery but it happens. Same as you can buy an ICE car with a faulty engine. VW USA seems not to be doing the right thing by it's customers and they're trash8ng the brand.
You are very patient. In my state, 30 days to fix a car means lemon law buy back. I'd make them buy it back and pick up something else.
I often accuse Scotty Kilmer of talking out of his ass, because he does. BUT, when he says NEVER BUY THE FIRST YEAR model, especially new technology. He's right on the money.
You have way more patience than I do. I traded a Tesla Model Y for my ID.4 around three months ago. When I bought it, I knew it had an issue with the driver assist, so I took it in for the service, which took a week. The day I picked it up, the same issue was back, along with some new friends. Basically, I was getting error messages for every safety related part of my car. I took it back and was told I needed the same part replaced again. This time, there was no part to be had and there was no idea when it would be shipped. After the first few days, I requested they buy back the car and give me a new one, but they refused. After two weeks in service with no part available or en route, I requested they buy back my car, but now I don't want another one just because of the way their customer "care" team handled things. I got my car back yesterday, after almost three weeks, and on the way home, another error message regarding a safety function flashed on my screen. I was contemplating keeping it, but that cemented my need to just go to another vehicle. Hopefully, they will be contacting me with their offer to buy it back soon. I'm either going back to Tesla, which gave me no problems, or the Cadillac Lyric.
I swore off VW after my wife's 2nd New Beetle--a 2001 Turbo. She loved driving it, but there were two problems that although not severe, were so stupid I couldn't get past it. 1. You have to remove the whole fender to replace a headlight--and it's expensive! 2. We kept having problems with the electric windows, so being an engineer I took off the door panel to investigate. What I found astounded me--a bunch of twisted up steel cable sprung out the door. The whole mechanism was a Rube Goldberg contraption of pulleys, cables, and levers that was absurd. Other manufacturers use a self-contained motor mechanism with few parts. Not VW. It's as if a bunch of VW engineers created a drinking game to see who could come up with the most ridiculous system to raise and lower a pane of glass. I don't care how well these cars may perform new, good engineering builds components to last, and when they do break, they' should be available and easily replaced.
I can't image that a motor has to be manufactured to match the car, but that's what I've come to expect from VW, and most German engineering I've encountered. I guess they never learned the K.I.S.S. principle.
I have never had a problem with my Jetta
Hate to say it but “remove bumper/fender to change headlights” has become really popular with other brands as well. 😢
Thanks for the video! Always good to hear experiences from other EV owners. I bought a Tesla Model 3P a little more than 3 years ago, so far it’s been then best car I’ve owned in the past 40 years, never going backwards to a gas car. Sorry to hear of your VW being out of commission for the past three months. So far my Tesla has been a dream to drive, hopefully it never turns into a nightmare.
Did you see a change with the disabling of radar with the new vision update? I see problems with phantom braking and automatic high beams
@@cosettapessa6417 No change in phantom braking for me, I'm lucky that in 3 years time, it hardly ever happens and over time it has happened less and less to be hardly every. I'm in Florida where it's pretty flat but use Autopilot everywhere I go. As for the automatic high beams, they are more aggressive than they have been in the past but not to the point of concern.
@@S2kDude36 ok
Yea auto high beams have been definitely changed for the last couple months. It turns them on/off all the time now.
@@andreisevostianov9525 True, I've noticed that as well. Although the car seems to do a good job of not blinding oncoming cars so even though the high beams are activating more often, they don't seem to be a problem. The windshield wipers however, that's a different story...
There was once an ad on British tv that boasted "If only everything in life was as reliable as a Volkswagen". Oh dear...
I’m so sorry to hear this story. I can only imagine the frustration you must be feeling.
My wife got her ID.4 PRO in July 2021. It’s been a perfect daily driver for her.
Plus we took it on a 1,500 mile road trip into the remote areas of northern Arizona and southern Utah, to the North Rim of the Grand Canyon and Zion National Park. We had one bit of frustration with an Electrify America station in Fresno but resolved it in about five minutes (zero EA stations in those hinterland areas we drove to). Other than that, a flawless experience.
We look forward to many many many more miles of driving distances near and far.
All the best in getting this resolved so you too can get back on the road!
Sorry to hear your issues. I have an ID3 since Nov 2020 and I’ve never ever had any issues :(
Been hearing nothing but issues for this car! This is after the whole internet ragged me about my “awful” Chevy Bolt EV Premier which (besides the battery issues of needing it replaced) I’ve had no issues with. Hope you get yours back soon!!
Chevrolet at least stands behind their cars.
I love my EUV
"(besides the battery issues of needing it replaced) "
That's the equivalent of having an engine replaced in a gas car. That's actually a major problem and would qualify as a lemon to most people.
@@teekay_1 I've had the engine done as well under warranty. It took a day. Not the problem it might seem, same for battery as long as there is no cost. They gave me a loaner too.
I’ve leased a Bolt EV Premier for three years. I had no issue with it and my lease expired before they started reporting those issues with batteries. I was a happy and fully satisfied leaser. I “upgraded” that Chevy to Tesla Model 3 and would never get back to ICE cars (as a daily driver) after almost 5 years of driving EVs.
I am so sorry about your experience. My heart goes to you, and I wish you can enjoy your little ID4 very soon, with new energy and a better performance.
Cheers from Europe.
After years of VW ownership, finally it was VW's indifference that made me swear off the marque. "They're great when they work" is not a business model. Neither that nor Dieselgate stopped VW from selling countless vehicles for decades, however. So maybe it's a viable business model after all.
If the car is in the shop under warranty for months, then 1. the US state might have a lemon law that requires VW to buy back the car if the customer requests that and 2. if the customer is making monthly payments on the car, shouldn't VW defray those payments during those months?
Thanks for your comment. My state indeed has a lemon law, but I don't want to trigger it because we love the car and don't want to lose it or wait a year for another car. VW hasn't defrayed my payments but has provided a gasoline loaner car (which I have pretty much zero interest in driving).
@@unrequitedid.4love901 use the lemon law. Go out and get a new subi/toyo ev...
@@unrequitedid.4love901 you love the car even though you haven't had it for months and at this rate you may never get it back? Personally, I think you're crazy. But I guess you are really a Volkswagen man
@@unrequitedid.4love901 you are such a pushover. They will continue to take advantage.
@@kevinbarry71 correct
Thanks for you video! I also have the same problem with my ID4. I own a 2021 Pro S all wheel drive which I took delivery of on January 26th of this year. By mid-February I was getting the same electrical system error message. After taking it to the dealership twice and twice being told they could not find a problem, the dealer finally told me the problem was with he front drive motor which had to be replaced. Like you, I was told I could not drive the car and that it was unsafe in its present condition. The car has been sitting on the dealer’s lot since June 23rd! The last time I got an update I was told the replacement motor may arrive October 7th, but that’s no guarantee. The bottom line is that the car has been out of commission for 104 days as of this writing with no end in sight. This is completely unacceptable and VW has done a horrible job of managing the problem. I also watched every You Tube video on the ID4 before ordering it and though I had made a wise decision. I now regret ordering it. I love the vehicle but VW’s customer service is nonexistent. By the way, I only have 4400 miles on the car!
Wow - I’m really sorry that the same thing has happened to you. I agree: It’s really amazing that VW has managed this so badly. Please keep me updated!
You're both way too patient/lenient! Escalate and exercise your rights. The only message you're both sending is that this is acceptable. They will never clean up their act unless they feel the pain, instead of you.
Did you get the part and repair in october after all? I just bought a 2021 with 14,000 mi, one previous owner who leased it, but now I'm scared...😮
Yes, my problem was finally fixed. After sitting on the dealer's lot for 127 days the font motor was finally replaced, and I've had the car back since the end of October, with no issues whatsoever. In May I had the 3.1 software installed and so far everything is working as it should. The car drives great, and I love it. Hopefully nothing else will go wrong. Good luck with your purchase.
I expected my ID.4 Pro AWD sometimes this month or next month according to the dealer told me. You make me worry a little but I have a high hope for this because it’s a second year model. Hope they fix your ID.4 soon so you can enjoy driving it.
A friend of mine had a Zoe(40) that stopped working. They changed that motor in one week. And worked fine since then.
Would I buy a Volkswagen? NEIN!! I weened myself off Volkswagens a long time ago, and I am a German. The good old VW attitudes are gone, replaced by irresponsible destructive greed!
The ID.4 is the perfect example of a car that was rushed to market without the consumer in mind and I don’t know if I’ll ever be able to buy from VW again.
I got my 2021 ID.4 Pro S RWD in June 2021 and VW bought it back in early October 2021 after it spent over 30 days in the shop with no resolution in sight. You might consider going through their corporate customer care department - I didn’t even have to invoke the lemon law to resolve the issue. Thankfully I’ve since been issue free in my 2022 non-VW EV.
As a long time VW geek (I’ve had 5, including the a diesel gate era TDI), I was so excited for the ID.4 and so angry with the end result. Let’s hope buyers of the Audi Q4 have a better experience.
Sorry to hear that, Rory. As I said in the video, we actually loved the car despite the stupid little software issues. But if they just take it away like happened to you and me - well, that's where the love stops. If we didn't like the car so much, this would have been much, much easier to resolve.
When you still see 10year old Leaf’s happily bumbling around on the roads today, the phrase “rushed to market” tragically reflects how long VW slept on EVs.
In Australia we have an ombudsman who looks after consumer protection.
I am sure that if you were in Australia after 4 months of waiting for a warranty claim with no vehicle to use he would have required Volkswagen to supply you with new replacement car immediately. No waiting.
What this would probably mean is that vw would miraculous be able to immediately repair your car.
Good luck I think you will need it.
Phil
I have both the Model Y and Id.4. Not even close, we always end up using the Tesla instead of the VW. We’re selling it soon
Amazing you stayed with VW after dieselgate----which showed the world their true colors. Thx for the video.
💯 this!
I’m familiar with this nightmare although mine was to a lesser degree. I hope it goes well for you and other ID.4 owners.
My ordeal was with a 2016 e-Golf I bought used in 2020. Less than a week I’d get these messages about charging issues. This happened a few times and the car would take the charge after a few attempts. Sorry I don’t remember the exact wording the warning gave.
Finally on the 4th day it wouldn’t charge. Long story short my car was towed to the dealership in Gainesville, FL. I didn’t know how rare e-Golfs were in FL. My car originally was in MD.
Anyway the car sat at the dealership for a month before being towed to NJ for repairs. So yes a certified tech had to work on it and they were more familiar with the car. After two months (from dealership to NJ back to me driving) I got the car back and it drove perfectly fine afterwards.
The warranty paid for the towing and repairs supposedly to the battery pack.
So VW honored their drive train warranty, the other warranty expired. But by 2021 even the drive train warranty expired although the car only had 28k miles and I thought I read it was longer than 5 years. Anyway VW covered everything the repairs and towing. But from all of this I learned a lot.
When I buy another EV it will obviously have more range and has to be new (warranty is everything) although normally these cars are low maintenance. But only a few qualified people can work on them. I mean without a warranty I’d trust Rich Rebuilds more than anyone else.
From my experience I’m sure your car will be fixed but how long it’s taking is excessive. And yes, the dealerships are clueless. I was thinking by now they’d have it together.
My dealership in 2020 never saw an e-Golf. No one did except one guy said he saw someone driving one. I couldn’t believe my ears 👂 but it was true. VW could at least off video training on customer service although they cannot make repairs since they need a “certified tech who is qualified to work on electric VWs”.
They should already have plans of action of what to do.
Maybe you could ask your dealership if they have qualified techs to service your car OR make arrangements ahead of time for someone else to do it within VW. And so to give you and others a heads up ask if your car can be fixed LOCALLY when your parts finally arrive.
Wow, thanks for your detailed note and advice. Thankfully we’ve never had any problems with our eGolfs, although recently our 2018 eGolf displayed the same error message as our ID.4 - needless to say we were terrified. I do really wonder about the dealer’s qualifications to repair the car, but can only hope they get it right.
@@unrequitedid.4love901 sure thing, by NOW it seems as if should be better, resolved? any up dates.
I would at least take a look at the lemon laws in your state. Where we are, if the car is off the road for X days it can be declared a lemon and you can do an MSRP swap. At this point it might be quicker...
Agreed. Call a lawyer asap.
Sorry to hear about your dreadful experience. And this is such an informative and educational video that makes me think twice before I order an EV made by VW.
People should think THRICE before buying ANY EV. The entire electric car phenomenon is just another con job masquerading as a boondoggle wrapped in a fantasy. 🤪
Ignore the doubters they r just jealous that they dont have 50K to drop on a pointless virtue signalling device which u because of your elevated status r able to consider, just go for it. After all, if u had any sense u wouldnt consider any overpriced EV even it for a millisecond now would u?
@@fgb3126 Yeh, sure. Go back to your horse.
@@gtolose If you think most EV buyers are getting one for "virtue signalling", you are either indoctrinated or the only EV owners you dealt with are Tesla EVangelists.
@@fgb3126 I am sure nobody said things like that about ICE cars. Ever.
I don't know about ID.4 but I rented an ID.3 for a few months early last year. My experience with the car was that it was extremely annoying to drive. The #1 issue was the lane assist feature. It couldn't cope with snowy roads, and the only way to turn it off was to go three levels deep into the infotainment system menus. And then it would turn back on every time you restarted the car! The "smart" speed controller would, by default, *accelerate* if it thought the speed limit came up - and it ended up thinking that a snow covered 50 kph sign was in fact 80 kph and suddenly started accelerating the car in the middle of a road construction! Luckily, you could turn that feature off permanently. Also, the seats were just horrible for longer rides; there was no way to set them so my back wouldn't hurt after a longer trip. Speaking of which, the real world range seemed to be around 50% of the advertised range (admittedly that was in Finland in January, so I may have to give them some slack there). And it used so much energy! Which meant longer recharge stops, as it couldn't receive more than 50 kW anyway; the stops tended to be twice as long as with my friend's Hyundai Ioniq Electric (which was very sleek and efficient). Also, the smart speed controller system would just suddenly go offline with no warning nor any messages to tell the reason - you'd just notice the car starting to decelerate and the speed settings becoming unresponsive; the accelerator and brake pedals did keep working though, and the problem would usually go away with a restart.
But yeah. After that experience, I'd never touch any EV made by VW with a long pole.
Sorry to hear about the experience. I’m the EV specialist at Langan Volkswagen, telling you because I recognize your CT plate. If you ever need any help, please reach out.
Thanks for your offer. I'm not sure my dealer has a specialist per se, but as I've said in some comments, I don't think the dealer has much say over the proceedings. They're just telling us what they've been told. VW corporate just wrote me this morning to say that the motor is (supposedly) being delivered to the dealer next week. IF that's true, and I'd almost be surprised if it is, then the big question will be: Can it actually be fixed?
@@unrequitedid.4love901 As long as they have an EV-certified technician, you should be just fine. Unfortunately with supply chain issues lots of our parts have been massively delayed or on forever backorder. Hopefully your problems are resolved soon!
I just traded in my ID4 for a tesla Y, what a relief, I dont want to take a hammer to the software every day. I cannot recommend enough to dump your ID4 while the prices are still good and get a tesla , it's better on every level
You never heard of Tesla owners and their nightmares with customer service and cars sitting in service centers for months? Tesla is not much different than any other brand. They just get away with shit, because it's like a religion.
Tesla is just about the worst in average body build quality, even more so in the price range of their vehicles.
Bad body work, or bad software, and all in all a shitty corrupt company, i know what i choise.
But om poor so i went With the shitty VW company 😂
@@nishiki393 proof?
@@jppataki We are so beyond people needing proof at this point it's all around you it's like background radiation at this point, tons and tons and tons of people are attesting to substandard build quality with Tesla's from the beginning to the present, whether that be on UA-cam, in written reviews, no matter where you turn basically it's there (especially with regard to anyone that feigns any semblance of objectivity). You would have to be willfully blind or a died in the wool fanboy to deny Tesla's ratty build quality, ratty fit and finish, loud road noise, etc etc... especially for the prices they now charge, that adds extra salt to the wound.
I just watched E for electric and he is so fedup that he said that he want to drive it off a cliff!
I still get a giggle remembering his sad panda face reaction when he was interviewing Sandy Munro, and Munro panned the ID.4.🤣
@@markbeiser Munro is an awful Tesla shill. I do not take anything he says remotely seriously. He will ignore major issues with Teslas and overreacts to minor issues with other cars. I don’t understand why anybody watches him at all.
I have a 4Runner. Wait there's more. I do my own oil changes, trans fluid, brakes, and tire rotations. Once in a while a "full" detail. It is 7 years old and nearing 100k miles. That is all it ever requires. This is my 2nd 4Runner. I kept my first one for16 years. It amazes me that so many people gravitate to the most complicated technologies without even being able to put air in the tires when appropriate. Electric powertrains are new tech so the last thing I would advise is to go where electric problems usually exists(Volkswagen)....unless you don't have anything better to do. In the end it is only time and money. One of which you can't get back. Still, I advocate getting whatever you want.
I live in a small town in northern Canada and there’s this fellow who drove a ford mustang mach e. I haven’t seen this mach e in MONTHS. But I see a loaner from ford at his work every day in its stead. I don’t know the details, but this doesn’t seem all that uncommon.
Really glad we bought a 2021 RWD ID.4 Pro S w/Gradient in Kings Red and NOT AWD. Our car has been amazing. So sorry for your experience. Good luck.
We test drove and loved the ID.4. Such a nice solid car. I was a little leery of the very slow, choppy infotainment system. We ended up with a Niro EV. I still have ID.4 envy, but it's lessening with each of these reports. :0(
Maybe they'll back the U.S. made ones better. Simply because there will be a nearby factory to consult with.
Nero is so small for the money. These ID 4 glitches are from outdated software from 2021 models. All ID4 2022 has software v3.2+ and 90% of those glitches are gone…. ID4 comes out of the same assembly line as Audi Q4 … it’s practically Audi Q4 e tron but doesn’t cost $75k
@@ivirtualontwitch1656 no software problem can be the cause of a defective drive unit. And no update can fix that.
The audi has a different infotainment system, so even if they are built on the same assembly line and share the same platform, they are not identical.
@@HNedel Ok so they share 80% of the same vehicle . they're rolling out of the same assembly line for crying out loud. Videos on UA-cam to proved it. So.... Videos worth a thousand words.
@@ivirtualontwitch1656 i never said they are not rolling off the same assembly line, so no need to repeat this. However, it doesn’t mean anything - the dimensions are different, the interior is different (audi has better materials and hardware buttons), and the infotainment hardware and software is different. Audi has no v3.0 or 3.2, it’s a different supplier with different software. This has nothing to do with the assembly line. And is nothing new, the Golf and A3 are built on the same platform and share many parts, but not all of them.
Have you reviewed the Lemon Laws in your state? Or checked out your legal options?
it's so surprising to me, because here in Romania vw is seen like this run of the mill somewhat crappy brand which everyone flips second hand, passats wagon, golfs and tiguans are common and are the joy of auto repairmen :) . But in the US it seems that vw is seen as a premium brand which is very funny to me.
My ID4 GTX I ordered in December 2021 and is still not delivered, next possible (unlikely) date Dec 2022 - I hope by the time I get my car these problems have been fixed…
My family are VW addicts, we have had a lot of them since 2002 (new Beetle). The dealerships can be hit and miss, some are just hopeless (the Beetle supplier closed within six months of our taking delivery). We have interspersed new VWs with Mercedes and Audi vehicles and a couple of Renaults (don't go there) but the VWs always deliver best value (Golf R a case in point). Waited six months for a S4 and then told production suspended due to dieselgate, waited twelve months for an ID3 and then told couldn't tell me when or if delivery would happen and no idea of cost and, finally, waited twelve months for GTI Clubsport and still no idea when it would arrive and so cancelled. I am now waiting for a T-Roc which I have been assured will arrive by January- we wait with baited breath.
Initiate legal proceedings looking for a refund of full of purchase price plus months inconvenience off the road and see how fast VW sort your car out. Wishing you well, thanks for the video.
They should definitely have given you a loaner! I'm sure you have but I would be giving that dealer hell. I think in the UK you could even invoke consumer protection laws having experienced such a massive fault after such a short time.
Best of luck getting it sorted and I sincerely hope I don't have similar issues with my Niro EV (on the way next summer hopefully 🤞🏻)
Seems like you got a lemon. Don’t let the statue of limitations run out.
Exactly this. Why aren’t you making the dealer buy it back?
The whole problem is that despite this horrific treatment by VW, we still love the car. I want VW to replace it, not buy it back. I’ve asked them to do that but am still waiting on an answer from their storied customer service department.
@@unrequitedid.4love901 Oh I get that, but the law doesn't protect you in that way. Best to exercise your state's lemon law, get your money back, and purchase a new one.
@@unrequitedid.4love901 Still its You who Will loose out in every of the outcomes.
If they fix it and its breaks in 5 years You Will have big trouble.
I would never accept this faults in the first months.
I have owned several VW's in the past but when it became clear that Volkswagen (people's car) became a dealer's car instead of the people's car I vowed Volkswagen no more. It became the dealers car because they became engineered and built to keep making money for the dealer with all the service appointments needed both scheduled and non scheduled to keep the cars running. The cost of ownership became very high for owning a Volkswagen even just a Golf.
So, we went to Toyota. We are on our third Prius now and that one being the plug in. For the first 100,000 miles our only cost has been oil changes and tires - that is it. At 100,000 miles it gets a little more like spark plugs but the cost of ownership is as low as it can get.
I'll be getting my Tesla Y in January and later probably the Tesla 3 for the wife but we will be keeping the Prius Prime. We figure that it will end up being our daughter's car when she gets older - she is only 8 now. Can't do that with any Volkswagen.
We have 85,000 miles on our 2018 Prius Prime, but only about 35,000 of those miles are on the gas engine and that is only because of the many trips that we take.
Is there an update to your issue ? I’m retired and have an ID4 as my primary daily driver. It’s definitely the best car I’ve ever owned and the service support has been excellent.
Sad to hear about this odd problem, it was clear from the start here in Europe that there were problems with these cars.
That was one of the reasons I went straight for a Tesla Model Y.
But the custom made replacement motor sounds odd, I think you should require a buy back or a replacement car for free and for as long time as it takes to get it fixed
you think that crap tesla dont have this kind major issues??
I doubt that the motors are custom made, rather they have to be adapted to the vehicle on the assembly line. Could be that US dealers still don’t have the tools or infrastructure to do so, which requires the job to be done in Germany. Don’t know if US production has started yet, but the easiest solution would be to replace the car with a US made one. Apparently VW doesn’t care about its customer image, and the only thing they understand is a class action law suit.
I was thinking the same. The dealer should offer a loaner car until your ID.4 is repaired.
As I'm posting this comment, it's been about a month since this video was made public on UA-cam. Would it be possible to do an update video with repair information?
@@HNedel The vehicle parts are hard-coded to each vehicle. It stops independent repair of vehicles by the owners. VW, Tesla, Apple are the leaders in the field of removal of right to repair. Tesla, and Apple both disable YOUR product via software/remote updates to render YOUR product virtually useless. Tesla does it by denying access to its high-speed charging network, and Apple does it by locking down parts of your phone's systems, such as camera/face ID, and fingerprint readers.
These companies aggressively lobby politicians to pass laws permitting these business practises. Personally, I wouldn't piss on them if they were on fire.
@@onepalproductions they lock parts from me and you, not from themselves. There is no such thing as hard coding parts, apple can make any part work with any iphone, they have the tools for that. As should VW.
The problem is vw have bitten off more than they can chew. The demand for these platforms and motors are massive. They are making 4 variations for them. Also for cupra, skoda, audi, so the motor needed to fix yours is probably going into someone else's car who has been waiting for their car for over a year. They have your money already and are looking to get someone else's so your motor exchange gets pushed back. I have been waiting exactly a year for my id3 and there is no end in sight. I wouldn't be surprised if you wait roughly the same time for your replacement motor.
Sorry to hear about your dreadful problems with the id4, I personally think dealers that are selling these cars know little about them. I would stick to the Korean cars at this time seems to have a better product. Good luck 🤞🏻
why not go Tesla. American car, best in every metric too. price points can't be matched.
Sadly this is a problem you could encounter with pretty much every company these day.
It’s basically their strategy to monopolize repairs or to have repair shops obligated to follow their (expensive) repair program….
For example, I recently saw a UA-cam video of the new iPhone 14. The guy bought 2 identical new iPhones. Opened them up, just changed some parts frome one to the other, and both got a lot of warnings that some parts were not original and could have negative effects on the phone. And indeed some things just stopped working right. When he swapped all back to the original state, both phones worked normal again…
I've never heard of any other make with VIN specific parts. This is ridiculous and VW should be embarrassed.
In 2011 I bough VW Tiguan for my wife. She loved the car, but it was one expensive repair after another. Finally, 7 years later the engine was dead, the car went to the junk yard. No more VW for me.
Hi, I have a 2022 ID.3 which had the same message regarding the electric drive. This week I had software update 2.4 installed at my VW dealer (In Ireland) they informed me that the problem was an airlock in the car’s cooling system. It remains to be seen!!
Hey, good luck with that!
My biggest question is... now the video has sort of blown up, has VW reached out to you? If no, then wow.. just wow...
They have, kind of, but not really more than before. The latest customer service rep told me that his goal is to make me feel proud to be a VW owner - but then added right away that under no circumstances would VW replace the car if it can’t be fixed. That single sentence p***** me off more than all the rest of it combined.
ID.4 was neither available, nor affordable for us, so after many happy years with our 2016 e-Golf SE, we bought a 2022 Hyundai Kona Electric. We love both cars (we bought the low range e-Golf at end of lease in 2019 and we're keeping it!).
I loved your XVIII century reference, but ... that "custom manufactured" engine story sounds like what a dealer would tell you when they have completely run out of excuses, and stories ... and engines.
Thanks for your comment, Pedro. As some other folks have commented, the ID.4 appears to really be a black box to dealers - I think our dealer is telling us just what they heard from corporate. Is corporate being straight with us? I don't know. Would they make up that idiotic detail about manufacturing to the VIN if it weren't the truth? I don't think they would, but it's still totally fishy. If they'd just be more transparent and communicative about the problem, I would be 50% less angry.
Sorry to hear about all this, we've had VW's for years and they've always been excellent, after sales etc all just fine but we're in Europe. This isn't the first story like this I've heard coming from the US, I've no idea why this may be and I'm not trying to be too simplistic but it may also be relevant somehow. Bespoke parts sounds almost unbelievable on a modern car especially an EV. So sorry for your troubles hope it's sorted soon.
I hope the dealer gave you a loaner. I have a 2018 i3, under certified pre-owned warranty. It needed a part from Germany which took 3 weeks to receive. The dealer gave me a loaner from the first day the car was in the shop. If this is a known issue, at the same time work the lemon law in your area.
To the dealer’s credit, they did give us a loaner; but it’s an enormous gas-guzzler of the sort I want nothing to do with. We’ve spent most of the last four months driving our eGolf.
Wow! Seems like VW really cares about their clients
Any updates on this car from it seems by now the issues are resolved. How did it go...
Sorry to hear about your troubles with VW. I still have issues with VW, due to diesel gate. I guess sometimes it pays off to be spiteful ;) Cheers from Canada.
Hey Canada - Yeah, Dieselgate weighed on me a little as well. But I thought their commitment to change was real based on how much they invested in the MEB platform. And the investment shows. It’s too bad they haven’t invested very heavily in customer service.
Tbh its a German company, its more or less the most corrupt shitt You could ever do bussines With.
I got my '21 id4 pro s awd back in March '22 and the error message pop up in the first week of driving and continue for over 5 times within the first month. Than I drop the car back to dealer in April and they told me same thing, the front motor assembly need to be replaced. But I was lucky to get my car back within 2 months of waiting. Sadly, it just not fix the error completely, the error still pop up, I'm thinking if i should take the car back again for another check up.
Good luck on that - and please let me know how it goes!
If i hade such errors in my ID.3 i would bring it back instantly.
Well, this is a horrifying story. I just received my ID.4 a couple of weeks ago after waiting about a year for it, and so far it's been great, but if something like this happened with it, I'm not sure what I would do. I hope they get their act together soon.
How long does it take to get your car after you reserved it
Good luck with your car, Erica. It sounds like most ID.4 owners thankfully haven't had our problem, but at least two other commenters have.
@@unrequitedid.4love901 thank you! So far, I really love it. I really hope VW is able to fix the issues with yours soon. It seems unreasonable what they're expecting you to put up with.
@@Blackford86 it took about a year, but in fairness, I also ordered the AWD S model, which didn't even launch until a bit after I ordered, so they were delivering the RWD version earlier.
@@tserica Thanks
Thanks for being so objective.
I’ve also been a VW owner for many years - here in Australia, VW haven’t released the ID3 and ID4 so I had to settle for a Mk8 Golf ICE .
I’d have to say my experience with the infotainment system issues in the Mk8 has highlighted complete intransigence on behalf of VW.
It’s not a dealer issue - it’s a product issue which VW are unwilling to address. This particular problem seems to affect other VW models as well.
Brand loyalty has to be earned - it appears VW are either taking it for granted or don’t believe it matters anymore.
Yeah, I think they're in over their heads on the software. I'm having trouble reconciling how a single vehicle simultaneously has such monumentally good and horrifically bad features. And why the manufacturer - which should have every interest in the world in making things right - just doesn't seem to care.
It is strange that VW is allowed to do something like that. Over here in EU the consumer protection laws say that by now VW would have to replace your car with a new one.
Here the consumer protection laws - I’m fortunate to live in a state that has them - only require the dealer to buy back the car. I would love them to replace the car, and have formally filed a request for them to do so. But the VW customer service office that works on those requests sent back a brusque form reply that said they may take 20 business days - a month - to reply!
@@unrequitedid.4love901 your fault for not being proactive and letting the VW dealership string you along. I’m sorry you got jerked around. Live and learn I guess.
3:53 I almost spit out my cereal. 😂
Nice blur, looks like a CT license plate. You have one of the strongest Lemon Laws in the country. Use it. You are due compensation and buyback. At the very least it will give you official leverage.
Right you are - CT. Good lemon law, but one that doesn't guarantee replacement, which is what we want. At the moment, at least. That may still change...
My one year old Id3 (not sold in the USA) gives in 1 out of 2 drives the message that traffic sign recognition isn't working. As I used to drive without such function before, I'm not taking my car to the dealer until it's up for the routine maintenance check.
I hope they can fix it without it taking extra time as the car is good to drive.
But I hoped for better quality from them and not such an issue...
Thanks for sharing. Did they give you a loaner? If not, is there a "Lemon Law" in your province / state?
I think you've got a solid case for returning and refusing the car, asking for a refund. Once you've managed that, could I recommend the Ioniq 5, which we've now had for 12 month and 25,000 km?
The big question is what does this 3 months do to the battery and do you get an extra 3 months warranty.
Not such a big question, new cars sit on the dealer lots for months before being sold with no ill effect on traction battery. These have at least 8 yr warranty, almost no one except me keeps a vehicle that long.
This is why I canceled my ID 4 order last minute. I want VW to work out the bugs before I drop $50,000 in a vehicle I expect to last a long time. I have been exceptionally happy with my Jetta, which I will keep until the wheels fall off. So I am in no hurry.
Can you comment on why the part needs to be custom-made specifically for your car? As an engineer, I cannot comprehend that in my simple mind. Was yours some early production model that has been changed since then? Sorry to hear about your experience, I know how exciting it is to get a new EV and I am yet to find out how bad it feels to be disappointed shortly after. We wanted to order the ID4 with my wife in Canada but all dealerships were telling us there was no chance to get them within 2 years so we went with Tesla instead...
The waiting on custom parts excuse from VW seems very strange to me too.
I can’t comprehend it either. The big story here is not so much that this has happened - it obviously can - but that VW has handled it so badly. If they’d taken the small trouble of explaining why, it would have felt at least a little less s****y. But they did not. The more I think about it, the angrier I get.
Sorry to hear about your troubles. I love VW and wish I had one now. I am with another maker. It seems car manufacturers are slow to make spares once a new model has been released. I needed a part and was told they did not exist yet and I would have to wait for it to be made. All parts currently manufactured are for new assembly cars only. After 4 months new part now fitted. Ouch.
Doesn’t your situation fall under the Lemon Law , in which they are required to buy back or replace your car?
Don't know the legal rules in the US but in Europe, if a car had to stay in the garage for a certain period of time and can't be fixed by the dealer/brand, it has to be bought back or replaced with a brand new one. You should check that out. Cause, what you experienced is ridiculous and embarrassing for a brand as big as the VW-Group.
I'm sorry to hear of your troubles; this situation is maddening. I had a reservation for one of these in 2021 and based on all of forums and research I did while waiting, I came to the conclusion that this car would be a regret. The computer is laggy and slow. There was already an OTA that European ID.4's received that US owners were waiting months for. The OTA process was not smooth. The electrical system messages. And on and on. Here's the fact: the traditional car manufacturers are TALKING a good game right now and living on dreams. Some of those dreams will eventually come true in volume of EVs sold. I just didn't want to be on the bleeding edge of their rushed experiments. So, I cancelled the order, and I'm glad I did. I hope they get you your new drive unit soon, and that no other problems crop up for you.
Any updates? did they finely fix your car?.
I ordered the all wheel drive S Pro in June i’m hoping for the delay it is because they are trying to work out all the bugs like he brought up. Wish everybody luck.
Top marks on having a t-shirt that not only matches the colour of your grey wood exterior of your house, but also the horizontal lines too.
Dude... you are too nice. Thanks to your video and others, I'm sticking to my i3 Rex
In case you don't know there is a thing call Lemon Law, I don't know where you are but in CA if they don't fix the car under warranty within 31 days you call the company and they are forced to buy it back at Full price (include Tax and Doc Fee) - Usage Time. (There was a period so many Tesla was Bought back because they don't have enough part to fix them on time , so if you see a cheap used Tesla but no accident or theft record, most of the time it will be under Buyback Title)
I worked for this carmaker, trash company by the way, as a quality inspector, I can tell you this car is nothing but cheap components put together with double sided tape, the quality is appalling, from fitment to paint to quality of interior and exterior components, the lowest of the lowest.
Knowing what I know and seeing what I saw and being forced to look away from serious defects just to keep numbers up, I can assure you I would not put my money on any of these cars.
I have driven id4s since march 2021, totally about 70-80.000 kilometers without any serious problems, only small bugs. I drive many road trips here in Norway over mountains with bumpy roads, the id4 is a very good allrounder. I Also drove on a nearly 5000 kilometers long trip in Europe this summer from Norway to Italy through the Alps without any problems , but the navigation system and route planner must be better! id4 id is comfy, quiet, good on bumpy roads, good safety when you drive with luggage, less phantom breaking than Tesla etc. I know both tmy id4 and other ev owners, many new cars have some issues. I think some of the critical UA-cam videoes Are too black/white, the thruth is usually some place in the middle… The ota update is Also a big con, but in total id4 is a very good allrounder
Thanks for your comment, Kjell, and glad to know that your experience has been good. So was ours, of course, before VW took the car away. You mention comfort, and that was one of our big pluses: The seats are really comfortable for longer drives, much softer (in a European and not American way) than in our eGolf.
@@unrequitedid.4love901 I fully understand your frustration and Vw should have offered you a free rental car (another id4 in the period your id4 was at the dealer waiting for new part). My comment in Mainly written to all of those who use your story to conclude that vw is so much Worse than other Brands, you can find sad stories about other Brands too and most owners Are satisfied. I wish you all the best!
Why isn’t your dealership giving you a loan car until yours is fixed. That seems to be what some of the other manufacturers are doing for customers that have shelled out money to buy one of the EV’s
I got a gasoline loaner that I don't have any interest in driving. If they'd given us an ID.4 as a loaner, I probably wouldn't have made the video...
Wow, a motor built specific to a VIN? That sound really fishy. Please check up on that. I'm pleased to say our family's ID.4 has been trouble free for a year and a half.
There’s something they’re not telling us, I agree.
@@unrequitedid.4love901 Just guessing here: Early models may have parts in them that were since changed and the current model doesn't fit. (changed motor mount, changed high voltage connector, etc) Even if that's the case, as a manufacturer you are supposed to keep enough spares for every possible variant. (Even beyond the warranty period, there are laws in most countries that dictate how long spare parts should be available.) It's not acceptable to keep customer cars impounded for months because you have no replacement parts. I can imagine COVID and Ukraine threw a wrench in everyone's supply chain but then they should just offer to buy the car back instead of delaying for months.
Sorry to hear about your pain.
The writing was on the wall- VW have had MAJOR software and numerous other issues since before the car was even delivered.
BTW Despite being a VW fan in the past, personally I wouldn’t touch one after dieselgate.
Meanwhile our 3 year old Tesla has been absolutely bulletproof.
Sounds like a VW problem, not an EV problem.
Bummer. I had high hopes for the id4. Eventually they will work the bugs out, but this is another example why I’ve given up on being an early adopter. I’ve had zero issues with Toyota hybrids so I guess I’m sticking with them. Making id4 parts non-interchangeable is the pinnacle of engineered obsolescence.
Sounds like the motor is back ordered due to silicon shortage issues. The only customization that needs to be done is probably on the software side to marry the motor to your car. VW’s dealer network probably doesn’t have the capability to do this yet.
After one month, I would have made them buy it back via the lemon laws...
Has there been any news on your car yet ???
I pick mine up next week so fingers crossed. Only the RWD version so hopefully ok.
It's seems that most of these problems (including software issues) are happening with the 1st Edition and 2021 models. 2022s seems to be fine.
We are also a VW family. Have been since the 60's. We feel your pain. It's sad to see VW and its representative (dealer) unable to address this major issue. Look into your consumer protection options such as invoking your "Lemon Law" rights.
Check with lemon law attorney. In California 30 days is limit for a major issue and they need to buyback/replace car.
It was an ID4 that caught fire on a ship carrying hundreds of cars that eventually sank the ship. That ship was also carrying Lamborghini’s, Porsche’s, and BMW’s. Some of those cars cost hundreds of thousands of dollars each, and some were last run of their types.
Any updates? Will you be posting when the issue is fixed or there is more information?
Thanks for your question. VW says that the motor is coming next week - but I'll believe it when I see it. I will definitely post a new video however things turn out!
This seems to be an issue with the all wheel drive models, I have a rear wheel drive ID4 pro and no issues. I have 34,000 miles on it and going strong, I just wish they did more with the phone app, I would love to see if my car is locked or not. Seems like VW needs to improve the app.
Not all. I have a 2021 ID.4 AWD Pro S with 13K miles and no issues.
@@michaeldbouck I agree, I guess it depends how you treat your car… I did have an issue with my right tire and it was doing a clunk sound, but the dealer ordered the part and installed it at no charge. I’m loving the car.
Yeah, I gave up on the app - had downloaded it years ago for the eGolf and thought maybe it had gotten better. But it has not. To be fair, it was one of the little bugs that didn’t bother us too much.
Every problem I've had with my 3 yr old Tesla model 3 sr+ has been fixed by software update within a month or two (several times, including some very inventive fixes such as "close windows on lock" as its easy to nudge the window openers when getting out of the car in a hurry when its raining ), visit from mobile engineer at home (once for a leaky light), of take it in and get a massive uber 1 day credit to allow me to go shopping whist its fixed (also once when several other fixes were done that I hadn't noticed) - that's customer service at its best.
I avoided the "T" word in my comment, but yes. I'm so happy I cancelled my VW order and got a Model Y. It is rock solid. Eventually the other manufacturers will catch up; there are some compelling efforts out there now, but Teslas have been on the road for 14 years. The EV revolution puts even the oldest car manufacturers back at the square one. Just because you can build an excellent gas car doesn't mean you can build a reliable EV at scale.
@@TheRealRoscoe lol tesla is solid??? aahahahh
@@XzzVttll I said what I said. Mine has had zero problems. Excellent ownership experience.
@@TheRealRoscoe just wait for problems to start, and it will begin soon. i assume panel gaps, paint problems is also rock solid according to you?
@@XzzVttll yeah man. I meticulously quality checked for panel gaps and paint issues. Mine was a perfect example. My sister has a 2 year old Model 3, with one service appointment to replace air filter in that time. The T word gets people heated. Some because they’ve bad experiences, some because they have a political ax to grind, some because they have heard fake stories, some because they hate Elon Musk. Whatever the reason, the fact is Tesla Motors is the most successful EV company on the planet and has the most mature product and the best hardware/software integration in the business. If you don’t like Tesla, you can wait 5-10 years for another car company to scale up a product that competes. There are some good attempts out there, but there is no “Tesla Killer” as of today. I test drove a BMW i4, considered the Mustang Mach E, was willing to reserve a VW ID.4… and I’m glad I looked more closely at Tesla before I made the mistake of taking delivery of the VW experiment.
instead of electrifying, VW should've just started a "heritage parts" program on the Passat TDI, would be way better for the environment
You lucky bastard!!. You have had the joy of owning and driving a new car for around a year. We have had our 2023 174hp 77kwh Pro for 5 days before it was in for repairs. The engine has to be replaced. Today the car is 15 days old. We have used it for 5 days and it has been 10 days at the garage. We notised the bam bam bam sound, like from a big subwofer after around 50 meters and talked about it at around 100m. The sound goes away at 40km/h.
I am realy wondering how long time this will take. 1 month? 3months? 6 months? Our local VW dealer is Norways biggest VAG dealer and may be the biggest VAG EV dealer in the world. So at least their garage has some experience with EV`s. About 82% of their sales last year was EV`s.
Soon the ID4 wil have spent more time in for repairs than our soon 12 years old Mitsubishi Miev and 6 year old Leaf has combined. We are just so disapointed that our first ever new car lasted 5 days.
It’s not a custom part problem, but VW issue parts with serial numbers and activation codes, even if the part is identical. Seems it’s a way of controlling dealership after sales and props up their “approved” workshop network.
We recently had a tow bar fitted and it came with a whole pamphlet for after sales activation, but a set of led lights couldn’t be fitted because we’d purchased them through a third party (bad advice from the dealership and VW messing up the online configuration) and VW wouldn’t issue a code because it would alter their warranty!
A different dealership has been great about sorting out issues, but VW are opaque at best.
Love the ID4, but my next car will be up for debate.
Can’t you request a compensation for waiting? Or force them to take it back??
VW needs to make it right.