Peloton Tread+ Repair DIY Tread has stopped communicating, firmware failed, and safety key issues
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- Опубліковано 30 лип 2024
- An overview of some troubleshooting and repairs for the Peloton Tread+. How to troubleshoot the smart card, speed and incline knobs, as well as the safety key.
Links to the tools I used:
Trim removal kit: amzn.to/3NAykAN
Multimeter: amzn.to/3Jp0qfI - Навчання та стиль
Thank you for taking the time to put these Peloton Tread videos together. They are giving me hope that I might be able to solve an issue I'm having with my own Tread. Hoping you might be able to offer some tips or insight into the methodology I should use in diagnosing my issue. Without going into too depth, after owning my new Peloton Tread for 13 months (just one month past the warranty expiration), it started throwing an error code during the firmware update/calibration sequence. Mine is a Tread (not a Tread+), but I suspect there are similarities. Anyway, the firmware update would get to 4% complete, then freeze, and show an error code: OTA-800. Peloton sent me a new screen, saying the error indicated a touchscreen issue, but with the new screen I get the same symptoms, where firmware freezes at 4%, but with the new screen the code now reads: OTA-807. In both cases, the less in the speed/incline dials and the stop button all flashed red. Rebooting, factory reset, de-static power cycling... none of this has made any difference. Being that I'm one month out of warranty, any repair is on me to pay for. Being that (as you mentioned) Peloton has designated their machines non-serviceable, a repair will entail simply replacing one of three parts of the Tread; the touch screen, the rail, or the base. Based on the symptoms I describe above, how would you advise I approach this? I'm reasonably handy, and I do own a multimeter. Thanks in advance. - Will
Greetings. You're welcome. It is hard to say what is wrong with the details you described. Have you asked Peloton what the new 807 error indicates? Getting stuck during the firmware update (based on my experience) has indicated a hardware fault. In my case it was a short in the speed knob. Does your Tread have a "smart card" at the back of the display where the various components (knobs, stop button/key, and display) all connect? One thought - if you used a major credit card to buy your Tread, there is a good chance you have an automatic extended warranty through your card issuer. I'd go that route if you have that option before you spend too much time and effort diagnosing and trying to fix it.
I have the same model and the exact same issue. Were you able to solve the issue. Peloton wanted to send me a new base for $1000+ which I have refused so far.
Incredible Video How do you check communication cable?
Do you have any information about the rpm optical sensor replacement located on the front left side of the Tread (Not plus, just regular tread). I may have damaged it while relocating the treadmill to a different room and Peloton wants to swap the whole base instead of just replacing the single small circuit board.
I don't know much about it. On the Tread+ it was a flywheel with little holes if I remember correctly. Have you tried calling Peloton and asking to speak with someone in the parts department? I've found those folks are pretty knowledgeable and you can buy individual pieces.
Did your issue start by using the knob or was it after a firmware upgrade? I have a similar issue where I got that error after a FW upgrade. Then what appears to be no power or button activity to anything except the tablet.
I have factory reset to no real improvement. When allowed the tablet to then reach out to 'home' for updates it downloaded what I and it believes to be a bike software package. I now get a general message that there is a problem, on a black screen saying please reboot.
Mine started almost immediately after making a speed adjustment. There was a physical fault in the PCB board that shorted and caused everything to shut down (while I was running). In an attempt to fix it, I did a factory reset which prompted the firmware update/download that ultimately stalled/failed. I'm not sure how helpful that is for your situation. It might be worth calling Peloton and asking to speak with the parts department. I found that the people I spoke with there had some knowledge in terms of repair and troubleshooting procedures.
Do you know what the power coming in at the bottom of the cable that goes to the touchscreen should be, and which pins? It would be good to be able to determine if power is getting from the base/handrail to the touchscreen. Or is there an alternate way to power the screen externally? I see there is a USB-C socket higher up on the back of the screen, but I don't want to shoot even USB power into it without knowing what it's for.
Unfortunately I don't know which pins supply the power from the smart card to the display. Is your issue that the display isn't powering on? The early Treads shipped with a USB cable that would plug into the back of the display. It was unneeded, but suggests that it is a valid way to power the display. You could always unplug the cable from the back of the display and check the pins (while powered on) for voltage. I would unplug the cable from the back of the display and then try the USB-C socket. Without knowing what type of wattage is required you may want to try to research that a bit.
Great video! But I am perplexed by the comment you made regarding it being a good thing if you have no continuity with the roller circut. I have a tread+ and having a no comminication issue as well. But ours starred when a pillow got caught underneath and cut wires to the incline motor. That is fixed but now im getting no continuity between both the speed and incline knobs ans the smartboard. Any idea of where the break could be? Or is it possibly a simple case of a new smartboard?
Greetings - thanks! The wires from the knobs run straight through the arms of the machine to the smart card in the back - so your pillow incident wouldn't have damaged those particular wires. My memory is a bit fuzzy but basically my comments were about continuity (and more specifically no resistance - I think I misspoke) between the positive and ground pins in the ribbon cable. Basically my speed knob had shorted out and the smart card sensed this and put the machine in a "limp" mode so to speak.
Hey Charlie! I believe I’m having a similar, but not exact issue with my Peloton Tread +. I’ll be running along, usually a 30 min class. And then start my second class and a few minutes in the tread will stop. The speed on the screen will stay at whatever I have it on, the speed nob will blink and the only way to get the tread going again, is to unplug it and restart it. The tread will start going again, but usually stop a few more times before I’m able to finish another 30 minute class. I’ve been dealing with customer support for about 3 months now and zero help and zero follow up. I’m in Alaska so there isn’t a repair or replacement option for me. Also I bought the treadmill second hand about a year and a half ago. Any thoughts? Your videos were very helpful and I think it may be the speed knob? Or the board in the back? Waiting on my voltage meter to arrive. Thank you for all the help you provide!
Hey Ross! Sorry to hear you're having trouble. Question - when it stops (but screen continues to indicate its moving) do you hear the motor running? I assume not but thought I'd verify. I'm a little surprised it still says the speed on the screen despite it not moving. Another question, when the belt is moving and you step off the tread do you receive the message about stats being paused and the belt turning off if you don't get back on?
Thank you for this video -- I think I have this exact same problem with my Tread+. At 4:06, can you tell me what setting you turn your voltmeter to (I've never used one before)? Also, would that setting be any different if I were testing the harness at the Smartcard? Thanks.
I set it to check for continuity. If you do a search for "continuity setting volt meter" you will find some tutorials as well as a picture of what the continuity symbol will look like on your meter. Basically when in this setting, any connection between the two probes will produce an audible alarm. You can test it by touching them together first like I did in the video. You can check from the harness at the smart card - this will save time and had I known what I was looking for initially that is how I would have done it. Check both harnesses so that you can use the second one as a control to ensure that you get two different results. Hope this helps!
@@charlieaf92 Thx that helps a bunch. I actually just received the speed knob PCB and installed it since that was the last knob we used before the Tread went down. Unfortunately, it didn’t fix the issue (non-responsive knobs, normal touchscreen without error messages). My follow-up question is: is the PCB installation plug-and-play ie once installed the Tread+ should recognize it and just start working (if the PCB is the culprit)? Do I need to do anything else on the touchscreen? Thx!
@@khoatran613 Sorry to hear that didn't resolve it. To answer your question - yes it was plug and play. Once I replaced the knob, the software update completed and I no longer received the error. Were you able to test the pins for a short on both knobs? It is possible the other knob is the culprit. If you can describe the symptoms + the sequence of events that led up to them, I might be able to provide a bit more insight.
Hi, our problem exactly! How do we purchase pcb boards ,small parts and cables?? If you had not removed the dial, which part would you have replaced to repair the pins? P.S I do not live in US we cannot call Peloton technician for service. We will have to order parts and fix ourselves.
You can call Peloton directly and ask to speak to someone about ordering parts. They're surprisingly reasonably priced and helpful. Once you get to the actual parts department, those people tend to know much more about the machines and troubleshooting them as well - it is like having a technician on the phone. It's worth a phone call. My problem was the PCB board inside the speed control knob. There were no pins to replace/repair - the entire knob assembly (or just the PCB board) needed to be replaced. The board was about $20US, and the entire knob was about $40 if I remember correctly. Good luck and let me know if you have any other questions!
Do you know how to replace the graphic card on the tread+? Peloton did an update and after that my touch screen classes look blurry. I’ve called them and chatted and they just say it’s not covered and that I need to purchase a new touchscreen!
Sorry I do not. If I had to guess I would say it is a non-serviceable part. The tablets that I've seen have GPU and CPU soldered directly into them and they are not replaceable. If you haven't already, I would do a hard reset (unplug for a period of time) and see if that does anything to help fix it.
Hey Charles thank you so much for the video I was hoping you could help me out with an issue I am having with my tread meal (Not a Plus) my tread meal won’t go over 3mph without giving me the message of me being off the tread meal then behinds the count down to bring the tread meal to a pause but if I lower the tread meal to 2.9mph it goes away and continues to work fine. Any suggestions on what it may be?
Greetings. I'm not quite sure why this would be happening. With the Tread+ (not sure if the Tread is the same), I believe that the "off the tread" warning is triggered by the resistance the motor is seeing. Basically it measures belt speed compared to the power the motor is producing to check for "drag" caused by a user on the belt. I have heard that people under 100lb don't weigh enough to sufficiently trigger it. If you are of sufficient weight the only thing I could think of would be possibly that the belt is slipping under load and as a result the computer isn't seeing the motor slow down like it expects to.
I need help, my tread won’t turn on and a tech came to check it out, looks like there is a wire missing thing up so not siete what to do 🤦🏼♀️
Do you have the Tread (smaller one) or Tread+ (big one?). If it's under warranty I would have them repair/replace it if possible. Unfortunately there isn't much I can tell you without more details. Do you know what wire is missing? Has it ever worked?
any common issues why my tread is not turning on? I had to move it to my garage reassembled it and now it’s not firing up. I have it plugged into a non gfci outlet.
It's possible the outlet is on a GFCI circuit even if the outlet itself isn't GFCI. I'd check your breaker panel to see if any breakers are tripped + look around in the garage and see if there is a GFCI outlet that has tripped that is part of the same circuit. There is also a little breaker on the Tread itself, right next to where the power cord attaches. I'd make sure that hasn't popped.
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