Exactly! Somebody did The Right thing! If he would have tried to file a complaint without hospital's support there would be even less chances of things changing. Bless that hospital worker! Never wanting this to happen to anybody else.
@@donalddodson7365 I filed a report against a nursing home when working as an x-ray/CT tech because they had allowed a non-communicative patient of theirs to suffer with a broken hip for months and I found it on a pelvic CT. They just so happened to be partnered with my hospital, so guess who got harassed by the nursing chief and was fired on "suspicion of bringing a firearm to work"
Personally, this man should sue, big time. It won't bring his wife back, but would help others in this predicament in the future. May his wife rest in peace. 🙏
He's literally recorded asking for an ambulance on the 911 call, yet the investigation is unable to determine if he ever asked for an ambulance? World's worst investigator!
Some people decline transport after evaluation but they sign a refusal that states one of the results could be death. He didn't do that so yes, it's a " no brainer".
Where's the forest fires in the CITY of Phoenix? It's the desert lol. Sounds like MORE funding for body cams for actual oversight would be worth considering.
(AZ Paramedic, 10 yrs.) Mesa Fire has almost fully changed to that vernacular recently. I think their intention is to convey a sense of service, but it really comes off as more insulting than anything, personally. I would never call one of my pts. a “customer.”
THIS HAPPENED TO MY DAD! In Glendale. An ambulance was called to take my dad to hospital for COVID, super low oxygen. They didn’t. Mom drove him, and if they’d gotten him there sooner, he might have lived.
The exact same thing happened to my mom. We are in the process of getting the reports from the fire department. We filed a complaint, and it was investigated that they lied. Have you filed a complaint yet? It’s very important that you do that as soon as possible. I can give you the info if you are interested. Thankfully my mom survived. No thanks to the fire department.
This is terrible! First responders who don't respond...all should be fired & he should sue. This lady might have lived had she been rushed by ambulance to the E.R. This is disgusting. NO excuse!
He needs to NOT settle and insist on public jury trial with press allowed to film. If he settles, this is the last we will hear of it. There will be a non-disclosure clause to shut him up.
@@zumaanandrade3961 Smart people understand that only stupid people believe such things to be true. US is best at having the largest socialized military system in the world. Best at police homicides yearly, best at lowest educational standards. More hospital deaths due to negligence than any other place in the world, best at having the most expensive socialized law enforcement. Etc. etc.etc.
As a Paramedic I am astounded that supposedly trained EMT’s/Paramedics wouldn’t do a full set of vitals including a 12 lead ECG & transport a patient to hospital. Even though Covid is creating huge problems in hospitals, it’s a potentially deadly condition & heart attacks are one of the potential outcomes. Plus people rarely have one single condition in isolation. You can’t rule out a heart attack in someone with chest pain even with a normal 12 lead. You need to do 2 x blood tests at least 6 hrs apart to rule out a troponin leak. I’d be interested to read the PFD report on this to find out why they refused an ambulance. And did they refuse one all together? Or did they say it would take time to get there, which unfortunately, is too often the case these days with hospital ramping. Not everyone that calls an ambulance needs to go to hospital, like the guy who called because an ingrown hair that had turned into a cyst had burst while he was walking. Or the guy who got scratched by a housecat & barely had a mark on him. Or the guy who was locked outside his house at 3am & didn’t know how to get in. Or the guy who was hungover & just “couldn’t handle feeling hungover” (Yes. These are all real ambulance calls!). There are thousands of people who call an ambulance every day who don’t need to go to hospital. Many of them don’t even need an ambulance, just some basic first aid. But people with chest pain are not in that number.
Either way, a call for ambulance is the service and duty to act needed to be provided... if the patient thinks his cyst on his toe is worth the ambulance bill and doesn't think there is a better way to be transported ... they get the ambulance... it may tie up the resource, but it's their right.
State firefighter Union President: “If we were to send them all to the emergency room, then our hospitals would be completely overrun.” Don’t you think that decision is up to the Emergency Room triage, not a fireman?
I’m an EMT and it blows my mind that they didn’t even do an EKG. we do EKGs on anyone with chest pain, breathing problems, dizziness, syncope, anything that could possibly be connected to a heart problem. it doesn’t even matter if the patient is young and seemingly healthy otherwise, we’re sticking those leads on. even if it’s not a heart attack, it could be a dysthymia that requires emergency care. we also never deny transport to any patient. even if their condition doesn’t seem all that serious, we don’t have x-ray vision so we can’t say definitively that it isn’t. this is a classic example of gross negligence.
They did an EKG on me after I got to the hospital after I laid on my office floor passed out for 30 minutes. That's right, it took the ambulance THIRTY minutes to arrive, and my office is in our downtown area - same building that the mayor works in!
It honestly makes me wonder if the reason they didn’t do an ekg was because then they absolutely would have had to transport her. I am sure they could tell by her appearance and symptoms that she was NOT ok.
Something similar just happened with a 911 operator who refused to send an ambulance after the loved one requested one. The lady died and the 911 operator was charged with manslaughter.
@@servantJerubbaalgodSlayer Even worse is that it's not even their resources to save! My heart breaks for this man and the other woman lost to just pure laziness and incompetence!
"Never. That never happens." How disconnected this guy is from accountability shows you he should not be in the position he's in. Any respectable leader of any sort would absolutely be open to feedback for improvement and this guy is just in narcisstic denial. Super cute.
That's exactly the kind of men that get Hired for those Positions. The quality they look for. Can they Lie through their Teeth and act like their S#!t doesn't stink without a Wink? Promoted!!!
This is the healthcare industry, I was retaliated for reporting patient abuse. The workers are underpaid and overworked, they end up burnt out and jaded. You see people come in good workers and leave monsters.
Yea he’s tripping. He cannot account for ALL EMS personnel. That’s like me saying a patient with radiographic evidence of gas gangrene is always immediately taken to the OR Unfortunately this not the case despite immediate surgical intervention being the next step per protocol all across the board
Imagine how helpless he felt in those moments racing to the hospital. I’m so sorry for this family’s loss and I hope the people responsible for refusing the ambulance take accountability for their actions.
As a former Fire Chief and a Paramedic, I am appalled at the lack of intelligent, comprehensive care the Phoenix fire department failed to provide in this case. Sue them!
I called an ambulance just over a year ago because I believed that I was having a stroke. On the way to the hospital the paramedic called the hospital and told them to cancel emergency response because it was just vertigo. I was having a stroke and it pissed me off that a paramedic gave a diagnosis. Especially when it was wrong. His guess could have killed me.
@@654Crossman are you sure you possess all of the facts before you jump to conclusions? What if this guy’s version isn’t the truth? What then? Would you apologize?
They dropped the ball big time. I'm so sorry this man lost his wife. This breaks my heart. My condolences to you and your family. This shouldn't have happened
To the firefighters in this video: If someone is actually dying and you refuse to help, you should shut your firestation down and you should all be fired.
@@scottprather5645 then other more willing and professional fire department will be despatch! Its clear cut the Phoenix fire department is not doing their job!
I had a heart attack in November 2020. They hooked me up to an EKG and right away they told me I was having a heart attack and within just a few minutes I was on my way. 3 minutes after arriving at the hospital. For 4 minutes they shocked me and did CPR. I was damn lucky. I had great paramedics and a top notch medical team to save my life. This story is just pure laziness. These paramedics need to be in jail.
Ive been refused an ambulance here too. They said I was fine but weren't qualified to make that determination. It was because they didnt want to waste money because I had medicaid .
When will people figure out that anyone receiving govt. assistance is targeted for death? If you receive Medicaid, Medicare, Social Security, SSI, govt. pensions, etc, you are targeted to be eliminated. Think about it. Think about all of the people that have died from cv19. 99% of them received some kind of govt. aid.
We were refused an ambulance in illinois at the start of Covid for dying grandmother in nursing home. Ambulance showed up, said she was dying and nothing they can do, that we were wasting their resources, and they didn't want to risk bringing her to the state over to hospital, and said her body wouldn't be allowed back into Illinois to be buried. Literally just fcking horrid watching her die through a window, couldnt even be inside to hold her hand as she passed, just horrid knowing no one gave a damn and she died alone and possibly could have had more time if they just took her to the dam hospital like we asked in the first place. Literally spend over 45 minutes arguing with them, when they could have just fcking taken her to the hospital.
I worked in ems for 14 years and was a paramedic in the valley for 10 years. This type of medical care is completely unacceptable and is sadly one of the many reasons I decided to leave ems. The fact that these firefighters failed to obtain a signed refusal for transport shows a complete lack of empathy and work ethic for these so-called medical professionals. Standing orders for pfd clearly state that anyone who is experiencing shortness of breath or chest pain receive at minimum a full set of vitals, an ecg, and transport to a higher level of medical care. It's truly amazing that paramedics and emt's who fail to provide medical treatment for patients like this can sleep at night. Thank you ABC15 for investigating this story.
I was an EMT a few years back. Went with a rescue company to a fire. We found a guy lying next to a Kerosene heater in the winter. I asked the LT. to help me get patient into freah air. He said wait for the Chief of the FD to make that decision. I immediatley removed the heater and sourse of the problem myself. He wanted to suspend me. I said no problem . Meanwhile the state with get my complaint. about him not helping in a dire situation. suspension was quelled as fast as it was admitted. . I also was fed up with people who were in it for the sirens and lights. I went on to be paid and will never be a VOLUNTEER FF/ EMT again. It is not the job. but the leadership . I requested the department to right a Alcohol policy and have people sign it. We had one guy drunk and fell on one MVA victim. Years later after I left there. They decided it was a good rule tohave each FF sign teh SOP. Too bad about this woman and his loss. I'm thinking these guys could also be sued for Malpractice if they are Guilty of no rendering care. Drs and Certified counselors in my state can be sued for that if they are found to do that. For D&A and certified therapist, it is called Psychological malpractrice.
@@SmittyAZ THEN TRANSPORT STAT! CLEARLY SHOULD BE NOTED PATIENT INCAPACITATED AND UNABLE TO SIGN THEIR REFUSAL TO BE TRANSPORTED "AGAINST MEDICAL ADVICE" (aka ANA)..
Don’t depend too much on anyone to help anymore, even your shadow leaves you in the darkest moments. This is heartbreaking and absolutely preventable!!
@@kayecurren3342 oh give me a break evangelical. A fuckin cancer patient pastors wife died the other day because she and everyone in her congregation tried to pray the cancer away. Yalls beliefs are dangerous to peoples health.
I can't begin to tell you how sorry I am to hear about a nightmare like THIS! 😔 My heart goes out to You and your Family and I pray that you all get Justice for your Wife! 🙏🏽🥺🙏🏾
I live in Virginia. I was sick last November and my daughter-in-law called EMTs ( I live alone) and I had called her instead of the 911. . I had not one but two rescue squads show up I live in a small town and they came in assessed me and I was starting to feel better when they got here but they said due to me being so young LOL they were so sweet because I am 67 that I should be going just to be checked out. It turns out that I had a stomach bug but it did make my blood pressure rise. Even though I said I didn’t really wanna go and take up their time And they told me that is what they were there for to take care of me. In my opinion this is the way all EMTs should act and I am thankful to have these guys and ladies in my county that care about the people they take care of
So disgusting, we count on 911 for all emergencies, this is so heartbreaking, my prayers go out to the widower and his family, I hope he gets justice 🙏❤️🇺🇲
@@christinemott8799 did I say it was an accident or on purpose....no I never said that maybe you should read what I said fully before commenting on what I commented, troll.
@@yeoldeseawitch sorry that's hard for me to do since my life was saved back in 2014 when I had swine flu and pneumonia and my ex called 911, I was in the hospital for almost a month, so yes I do count on 911 and thank God I live in Washington state, here you are taken care of.
@@mygreatescape9617 god, you are a special kind of idiotic. fine, keep being a wuss in life that depends on a bunch of numbskulls in a bright red truck to save themselves, I sure as hell will never want nor need their "help" ever!
I know the feeling. I was in a major car accident where I was severely burned with a broken neck among many other life threatening injuries. The ambulance took me to the local small town hospital where they left me in the ambulance for over an hour waiting for a helicopter to come transport me to the nearest Trauma Center 40 miles away due to my severe injuries. The helicopter never came. They lied when they said they called for the helicopter. They finally transported me in the same ambulance 3 1/2 hours after the accident. Luckily there were Trauma surgeons and burn specialist to save me. After 2 months in the ICU and a dozen surgeries I'm still here, barely. 🥃😎👌
My gosh, that’s horrendous! What do you suppose may be the reason they may have lied about calling for the helicopter And how did you come to concluding that this lie was fact
@@wedemboyz LIFE AIR has no record of the call. They lied for their own personal twisted small town sick reasons that date back to 1985. . #1 To the guilty parties, I am politically incorrect. #2 They wanted me to die in the ambulance, sitting beside the helicopter pad, waiting for the chopper that never was called. It's all documented PROVEN FACTS. 30 DAYS NEXT CASE ⚖️😎👌
I just realized this was from 2 years ago, but that really doesn’t change anything. I pray to God the husband/father is suing the daylights out of the responsible people. I would hate for them not to learn anything from this tragedy. It needs to hit the negligent people in the most painful place…their pocketbook. RIP to these 3 beautiful souls that should still be here with us.
This is beyond tragic and somebody needs to pay for this incompetence and negligence. The husband lost his wife you cannot repay that but maybe the lawsuit will force our leaders to make sure this doesn't happen again. Rip to the wife she didn't deserve this. Condolences to the husband and family.
Naw it will happen again because the taxpayers pay for the mistakes. My husband as a PharmD had to carry his own insurance in case he made a mistake. Until policeman and other service people start to carry their own insurance will things change. If you make too many mistakes as a PharmD...tour premiums skyrocket and your forced out of work in that field.
When someone says “that never happens” you know where their BS is stuck. This spokesperson and those who are under disciplinary notice are atrocious, not representative of all those who serve daily, putting their lives at risk.
Unfortunately, they are. It's like my old chief used to say: it takes 5 good things to offset one bad thing, in the public eye. We are supposed to be heroes and true professionals. Not some apathetic assholes, who treat our jobs like a 9-5 DMV job. It is not wrong for people to wonder if PFD is an example, of what other fire houses are turning into. It's sad, is what it is.
In houston, I called 911 for help with my mother. She had fallen, and was in a great deal of pain. The EMTs whom responded were jerks. They barely spoke to me at all, and ignored me, when I asked them to take her out the front door, so our dogs would not get out. They went out the back gate, letting the dogs out themselves. Then they didn’t want to tell me where they were taking her. I was so frightened by their behavior, I took photos of the ambulance and its license plates. At the hospital, I was refused access to my mother u til after the doctors were done. I told them repeatedly that she has dementia, and I needed to be involved, but they kept me away. I never did get to speak with the doctors, and they merely wrapped her fractured leg-which she kept reinjuring, because she would forget it was broken. Both the EMTs and the hospital staff were GARBAGE.
I was shamed by a paramedic once. Said he wasn't a taxi! I was sitting in extreme pain on a toilet in grocery store! Got in the ambulance and my blood pressure was 70/40. I had a bowel obstruction. Luckily my husband stood strong.
Heartbreaking! She was only 53, with 13 grandchildren, (wow) a loving wonderful woman, wife, mother, grandmother, friend, and person, no doubt. Her parent/s were probably still alive, too. She may have passed, regardless, but she also very well may have survived had the EMT/FD done their jobs, by the book! Her husband and family will never know, but instead are left to forever wonder “what if,” only. 💔
A few years ago I fell down my carpeted stairs late at night, had my son help me back upstairs and tried to go to sleep. By morning I couldn’t stand the pain anymore and my friend called 911. They did reluctantly transport me to the ER, but they told me I likely only had a sprained ankle, and implied that I didn’t need 911 services. Nothing was wrapped or splinted. Turned out I had a broken leg, shattered hand, broken wrist, broken arm and cracked ribs. I spent a month in a physical rehab hospital. I guess that because I waited hours before calling for help, the paramedics didn’t think I was really hurt. I will not trust paramedics again.
I guess I'm blessed. I fell down the steps like that, but I knew better than to move. I had no broken bones or serious injuries.i guess I lucked out. I took EMT training. We took a patient that fell down the steps. He had a fractured skull. He was bleeding from his ear, a serious symptom. He went into cardiac arrest at the hospital. Edit: I added patient's symptoms. Bleeding from the ear should always be taken seriously after a fall or accident.
Why did you go back up your stairs to go to sleep in the first place? Why would you not go right away to get checked out? This is something that has always made me shake my head.
The fact that these are the people who are getting their asses covered and saved after being part of someone’s death infuriated me. I’ve been working in the medical field and I recently found myself working in a breast center where the water they served, the patients and employees, had mold in it and I was scolded for telling the technicians they had to to get the rest of their patients so I could wash the water jug before I left. I had to completely take everything apart to be able to wash the mold and nasty crystallized residue all over the jug. The following day the supervisor said that I couldn’t come into a new job and try to change everything. I have never ever been treated poorly for wanting to help the company improve for their own good and the patients health.
You tried to save lives. Mold can make healthy people sick, let alone immune compromised people sick. Thank you for stepping up to take care of the patients.
@@erinnorwood6124 Exactly! There are many people who have unknown underlying conditions and we see all types of patients. I was infuriated when they tried to play it off as something that I shouldn’t worry about.
Vynida Lopes please is not wanted needed or necessary it’s very very annoying like Trump remember that and never ever say please again UNDERSTAND????????!!!!!!!!!
They shouldn't be legally allowed to tell anyone they don't need an ambulance! My son called 911 for me because I was feverish and out of my head! (I couldn't remember how to pull up my pants!) By the time the paramedics arrived I was no longer able to speak for myself and my autistic son didn't know how to explain what was wrong. They told him I didn't need an ambulance and they left me. Fortunately the next morning I got a friend to get me to the hospital. I had blood poisoning and ended up spending two weeks in the hospital after having emergency surgery! This wasn't the only time I had an incident with the paramedics thinking they knew more than they actually did, this was just one of the times they failed horribly! Glad I survived to tell my story! Not everyone does!
But the fact that the fire department referred to people who need them as CUSTOMERS?? Like they really let it slip that it's all just a business and they don't care at the end of the day
This story is sad, I pray for this man and his family that he is strengthen daily. My father had covid last year in Arizona and the paramedics was called twice to check out my father well being, the paramedics told my father his oxygen levels were low but he didn’t need to go to the hospital. The following day the paramedics were called again due to him struggling to breathe and my dad was told again that his oxygen levels were low the paramedics didn’t take him to the hospital so my family in Arizona decided to find a ride and take my father and when he reached the hospital the doctors rushed him to the ICU and told my family It was good my father was brought in because he would have died that night if he wasn’t brought in by family. Due to his oxygen being extremely low, This has been on my heart so heavy this past year. Unfortunately my dad did die at the hospital… I feel the paramedics should have taken his situation more seriously and maybe he would have still been here to see his first Grandson grow up..
It’s sickening when I hear that diesel guzzling firetrucks are used as an excuse for “training purposes” ????!!! two firetrucks, one with a TRAILER hooked to it and an EMS van with plenty of room for a person who hardly needed help onto a gurney.. this was last week. I was livid!! They have to throw taxpayer dollars Somewhere. It’s absolutely Ridiculous when we have gas prices like this. The two trucks left and 10 mins. later, the EMS LEFT… We DO NOT NEED firetrucks for this!!!
This is so heartbreaking. I count my blessings that when my elderly parents needed help (at different times of course,) here in Connecticut, as soon as the EMTs arrived (they're part of our Fire Dept.)!they immediately worked on my parents before taking them to the hospital. I can't thank them enough and also the police officers who also show up when 911 is called. They all handled my parents carefully and with the concern I believe they would have shown to their own family.
I live in Florida that happened to my mom. Her blood pressure was really high she felt like she was going to pass out. I called paramedics. They tried to talk us out of taking mom to hospital. They wanted me to take her. They said they had a long day and were tired, and that it would be ok if I took her. I made them take my mom to hospital.
Paramedics saved my life in March of 2010. I’m so grateful from them, but this shocks me to the core. I can’t believe they didn’t take this woman to the ER. I bet the EMT and Parametric where scared because this woman was suffering from COVID and ignored that she was having cardiac issues. So sad and shouldn’t of happened.
@@chazman4461 oh I don’t know, maybe because masks do work, vaccine doesn’t really work, many break out cases. Maybe because 100 of thousands of people in the US have died from COVID. Having a COVID patient in a small area like an ambulance could be kind of scary. They failed to treat the woman properly she died and that are out fault.
My grandfather died as well after they refused to see him @ ER during covid-19 he called 911- then passed away that weekend they turned him away. I’m so sorry for your pain and suffering with ur wife! What a beautiful 😍 lady💐 blessing for healing ❤️🩹 to all of you 💐
My Uncle couldn't walk and was weak. He called an ambulance and was taken to the Regional One Health Hospital; the trauma center in Memphis TN. The nurse said nothing was wrong and had him send back home by ambulance. He still couldn't walk and the paramedic supervisor and her assistant arrived. The had the paramedics to take him BACK to the hospital and demanded that they take him. The Physician in Charge didn't know about the situation and he was accepted and later found out that he had COVID-19. My Uncle later found out that a family friend had caught COVID-19 while working in a hospital and wouldn't wear a mask.
I had my first heart attack back in Sept 2021 and another in March of this year. There is no way to describe the pain, misery and suffering you feel from this type of event. I have the utmost empathy for anyone force to go through this event and even worse when they don't get the timely assistance needed. I suffered needlessly by not going to the hospital the first time and again the second time, when I stalled before finally giving into the pain. I'm just glad my sister an RN came and took me straight to the ER. Within 15 minutes of my arrival, I was in the cath lab being given two new stents. One artery was 100% blocked, the other 70% blocked, time is crucial here. I was told I had what is known as a widow maker.
WOW! Those "heroes" who can do no wrong are doing triage in the field? I've never heard of a any Fire Department allowing paramedics to decide who should or should not go to the hospital? They are not field doctors. Terrible story.
I have heard of EMTs diagnosing someone who called 911 in the field, but if you ask for an ambulance, you should get an ambulance. Strange and sad how this all went down
They aren't supposed to. They can diagnose SUSPECTED conditions in order to make judgments on which treatment protocol to use during transport, but it is not within their scope of practice to make a diagnosis and then refuse to transport based on that diagnosis, much less without even taking vitals or doing a 12-lead on a patient with shortness of breath!
@@tarabooartarmy3654 a 12 lead EKG that is normal does not rule out cardiac issues, thus doing that on someone who is not going in the ambulance is a complete waste of time!
From what it sounds like in these comments, this is a routine pattern with PFD. My husband is an EMT-I in Georgia and he is horrified this kind of thing is happening there. This needs to be thoroughly investigated. How many more people have to die because of their nonfeasance??
"Never. That never happens"...except this time. Public figures don't realize how much we'd respect them if they'd just OWN things. Here's how you own it: "I want the public to know that I'm appalled by what happened and I immediately asked myself, 'Where did I make mistakes? What was my role in this? And where did each person involved make the wrong decisions?' I will conduct a complete audit to see how often this has occurred and what changes must be made immediately. We will implement new policies and train our paramedics/EMTs on how to properly conduct patient assessments. And I commit to you to do everything in my power to see that this never happens again." I could respect that. But the "this never happens" response is both arrogant and nauseating.
What happened was completely unacceptable. I live in a small town county with a county provided ambulance service. I’ve been friends with most of the EMTs and paramedics for years. They’re perhaps the most professional people I know. When my stepdad had a stroke and we called for an ambulance, MFRs a nearby small town were first on scene and the ALS Unit was there a couple minutes later. They took him to the hospital and saved his life. No one should ever be denied an ambulance, specifically when it’s a heart attack and an EKG machine says it is. I hope this man receives justice for what happened to his wife.
I used to reside in Arizona & this incident reported here is typical of the medical treatment residents of that state receive on any particular given day. Even the hospital's, themselves, have emergency dept.s that don't triage their patients properly & have died as a result of not receiving care in the timely manner they should have. I have personally witnessed this, there was a woman who continued to go up to the window & ask when they would take her back to see a doctor & they would just tell her to relax, go back & sit down, someone would be w/her shortly, yet time & time again the nurse would come out & call somebody else back to the exam rooms. Finally after about 2hrs, the woman passed out in front of the doorway leading back to the exam rooms & they refused to come out, when the nurse came out, I kid you not, she literally stepped over the woman & called someone else back! After she went back behind the door, it was approximately 8min later when a couple nurses came out & they scooped her up & took her back. The outcome??? The woman died!!! Now THAT is the level of care the ppl of Arizona receive in many of their emergency rooms around that state! It's horrible, so to learn of this situation here it doesn't surprise me. I also know many ppl would leave the ER & come to the Urgent Care to seek help, there was another woman who had been waiting 9hrs in that ER w/stroke symptoms, she came to the Urgent care but had to be sent back to the hospital bcuz Urgent care doesn't have the equipment &/or beds to deal w/a serious emergency e.g. a stroke or (MI) heart attack, or certain surgical procedures. Something needs to change. My heart goes out to this gentlemen who lost his wife. And I hope he gets justice concerning this fire dept.
I live in Charlotte NC and was suffering from two pulmonary embolisms and could not breathe. I did not know what was causing me to gasp for breath but it was getting worse by the minute. My wife called an ambulance, and one was there in under five minutes, and I was stabilized in the ambulance and taken to the hospital. This is the second time here I had to be rushed to the hospital here - both times everything was done exactly as I would hope would be the case for anyone in need of it. The fire chief said that if they used an ambulance every time someone asked to go to the hospital the ER would be overwhelmed. I would hope that the Phoenix fire and rescue services have trained personnel who could make the determination on if that was the case and act on it immediately. Seems that just saying "We promise to do better in the future," is the go-to response. Sounds like my father saying he would quit smoking - never happened. Watch these people closely - your life depends on it.
My heart goes out to this man and his poor wife! Most people don't want to go to the ER. They don't call an ambulance unless they mean it! The EMTs should have done an EKG! My husband who is deceased, always had EKGs done on the spot if an ambulance was called for him when he had chest pain. And it turns out that after years of episodes and many ambulance trips' it was GERD. But there was no way to know because the pain was so crushing he literally couldn't breathe. And that's the point: even with an EKG, the most prudent thing to do is to go to the ER for a FULL evaluation. I'll keep this man and his family in my prayers and I'll pray that his beautiful wife will be in Heaven looking down on her husband and family and waiting for them when its their turn to go Home.
I'm so glad the first responders I had when I had my first heart attack were better than these!! I was in Henderson Nevada and the station was only blocks from my house. They had done all the tests, had me hooked up to the EKG and two IVs already started when I went into Vee Fib the first time. They used the defib. on me three times, once was in the ambulance. I was in the emergency room in minutes and the hospital staff was waiting for me. No hesitation, no waiting. I had another heart attack hours after leaving the hospital, I even had some of the same EMTs there working on me. No Vee Fib this time, the pain was a serious thrill!! I can really feel for this lady!! Her pain must have been hell for her!! I was trained as a first responder so yes, I know I should not have survived the three Vee Fibs but the guys never gave up on me!!
I was attacked by a wild dog. I suffered bites on the back of my right leg and a fractured wrist. I was in a state of shock. I didn't realize it at the time but I was also bleeding. Two women in separate cars each stopped to assist me. One woman spotted the dog and took pics on her phone. I was laying in the street so the other lady pulled in front of me so I wouldn't be hit by a car. The lady who took the pictures noticed I was bleeding. The other woman helped me sit up, I was still unable to really move and I was shaken. The women began calling 911, only to get answering machines. It took five minutes or so to finally reach 911. Finally a fire truck came. A bunch of firemen more than 4, possibly 5 or 6, asked what happened. By this time I was wiping some blood and saw a nasty wound, one of several punctures, and a tear with hanging skin. My wrist was swelling. One fellow wrapped gauze around my leg, no pad, no antiseptic. Another commented that I had a nice piece of meat hanging from my leg. I asked to go to the hospital but they said they couldn't take me, they had "no room in the truck". They didn't take any contact information from the two women who were kind enough to wait so they could give statements. One fireman said he would stay there while his team drove me a block away to my apartment. They did take my groceries up the stairs and leave them for me. I was still in shock which really hit after they left. I rallied to get home but I fell apart once I was in my apartment. I washed my wounds, put on antiseptic and gauze pads and bandaged them as best as I could. Wrapped my wrist. Took some Motrin and was able to get to bed and lay down. I cried for an hour before I fell asleep. The next day, I was able to clean my wounds again and drank some water...and went back to bed. I am a senior and live alone. I have no family to call and I realized there was really no one I could reach out to. This happened on a Thursday late afternoon, early evening as I got off the bus and was walking to my apartment with a few groceries. By Sunday, I still could not use my hand but I was able to manage some coffee and cereal. I took a shower, really difficult to comb my long hair which I wear in a braid but I did the best I could. Monday morning, I took myself on two buses to St. Joseph's Hospital ER and found out I had a fractured wrist and received some shots for tetanus and antibiotics. This is what happened to me when a call to 911 brought Phoenix firemen to my rescue. This is 1 of the 2 nightmare encounters I had with these people. I was lucky I pulled through but it wasn't because of anything but God's grace that the animal was not rabid. I understand how this man feels and I hope his lawsuit and the story getting out brings more information out and this awful level of incompetence and lack of caring is not allowed to continue.🤦♀️👵😰
I pray you are healed. Don't blame the dog please. Someone hurt this dog badly. And for the humans that did not help you, Throw em in the Trash. Thats where they belong!🥺
Most states don't allow emergency workers to use antibiotic ointment. Also, in some states EMS is not required. It can be a thankless job without much pay. They were heroes during Covid, villains when they chose not to get vaccinated. Many of them got Covid from their patients and had immunity. Paramedics see death in horrible situations that no one should have to see. They also get hysterical people who call for a sliver, or people who just want them to clean up the mess they have made soiling themselves because they won't go to a home, or have a day nurse come in. Sure, there are some bad medics, just like every occupation has some who don't measure up, but most care for people. That's why they do what they do.
I am a retired disabled Captain paramedic firefighter and this just really up sets me. It does not matter how sick the person is if they want to go to the hospital we take them never ever refuse to transport a patient. We were and still are allowed to diagnose patients in the field. This is because most areas have treatment protocols that medics are supposed to understand and follow. Number one in every protocol is never refuse care or transportation and do no harm. If you are a proficient medic you would never loose site of the bigger picture. That is something could be going on with the patient that you do not have the equipment or expertise to treat in the field so best precaution is to transport. The video shows that the fire department has engaged in a dangerous practice. The only time you do not transport is when a coherent ,conscious, alert adult does not want to go then you get a (PRT) patient refuse transport and treatment and then have a person preferably a family or friend sign as a witness.
They did that to me when my wife needed to go to the hospital. I ended up taking her and she was admitted and spent 4 days in the hospital. They wouldn’t take my wife to the hospital! This is soooo true!!!!!!
As a paramedic myself I was taught to ask "what hospital do you want to go to?" not "do you want to go to the hospital?" Refusals are the #1 way lawsuits get filed and the #1 way people die. Shame on you phoenix fire department
This is sad. As a former volunteer EMT, if a patient wants to go to the hospital, they go. You do not refuse them to go. My heart goes out to this man & his family. Clearly the fire department members needs more training.
I don’t understand how he can say if we take everyone then the hospitals will be overrun. That’s not his call. 🤦🏽♀️ honestly if their are more people going to the hospital eventually they will hire more staff. That’s how businesses work.
It isn’t the fire department’s responsibility or place to determine if a hospital is overwhelmed with non-emergency patients. They on earth would that firefighter even bring that up?? That department is a danger to the community
@@ursulasmith6402 how would u know… do you work in health care and I’m talking about a busy ER? I’m an EMT and I know for a fact, ER and medics are overwhelmed, it doesn’t excuse laziness. But don’t say people don’t want to do their job when u have people who call an ambulance for toe pain. There are to many people abusing the 911 system.
My god what a senseless tragedy ! Everyone of them should be fired ! As a former ER nurse this sends chills thru me - she would of course been alive had she given immediate and competent emergency medical care ! The fire chief or head of elms services should also be fired . Shame on you all.
We pay for the fee charged when the ambulance takes us to the hospital, therefore if a request is made, it should be honored asap. A person can tell if they’re dying & sometimes there’s only minutes with no time for the paramedics to diagnose them otherwise beforehand.
The fire department on baseline and I think 32nd Street they yelled at me and asked me to provide a insurance card before I told them there is a camera in my living room and I'm reporting them they immediately looked like they saw a ghost and immediately helped me
That's disgusting behavior from them. That's a good idea, though, even if there isn't a camera. That could save lives, using that statement right there.
Justice for these families it's scary my friend was having problems breathing she was slowly starting to die in front of the fire department and EMTs and they didn't even want to put her on the gurne so we had to. She ended up passing away soon after.. RIP Jamie we miss you 🌹🌹♥️
Sue them out of existence, since the Phoenix Fire Department obviously has had priors of this resulting in a passed State Bill , and the City of Phoenix too. Sometimes it takes extreme measures to get leaders attention, whether that is a Fire Captain or the Mayor of a city. Then get all replaced with people who actually will do their jobs. Totally Unacceptable on all levels. Heartfelt prayers to this man and his family.
To Francesca’s widower and her family I’m so sorry for your loss. As a member on a fire board myself this is totally unacceptable behavior on the firefighters/emts that were on scene. Not only should they lose their jobs but should also be charged with negligent Homocide. If they had done their jobs quickly and effectively and brought that ambulance like he asked she may still be alive today.
At 3:25 he says "if we were to take them all to the hospital they'd be overrun" and goes on to be quoted saying they give advice in everyone's best interest but at 3:50 says "if someone wants to go to the hospital we are obligated to take them to the hospital". Which is it?
If the word "customer" is applied when dealing with emergency medical services you can bet your ass they are covering up something much larger than you can see.
I am so livid right now! How could they do this to another human being?! Her life could have been saved if not for those vile human beings in that department! What are they doing, trying to save on gas? Pathetic
Well there is this weird sense of shaming others for literally every thing anyone does now. How about people start job shaming these shill lofties to get their job done, instead of complaining to everyone about their next vacation? We get to hear them all the time about it, and what everyone else is doing wrong. Why not shame them for this stupid thing about treating an emergency as if it isn't a big deal. Also, No, God forbid anyone ever get sent to Mary Immaculate.
That fire fighter is a liar. We waited for three hours for an ambulance when my daughter, aged three, choked on a hotdog. We begged them to get her to the hospital and they refused to come out. They eventually relented. I lost count how many times we called, but by that time the damage was done. My daughter died. Obviously, twenty-four years on, those lessons have not been learned.
I was an ER RN for nearly 20 years. Truly most ambulance admits we get are not medical emergencies. Most could have been safely followed up with their PCP. We would get those that insist to come to the ER end up just wanting something to eat, costing AHCCCS $2K for the ambulance ride. Again, some ruin it for others in this age of entitlement.
I had a cop talk me out of pressing charges one time. Turned to be a big mistake. Like anyone else, first responders sometimes want to avoid doing things that actually need to be done. They’re human just like anybody else. Trust your instincts and recognize when your interests and a professional’s interests are not aligned. It’s a shame someone had to die over this.
What's not acknowledged in this story is that many times a person will hesitate to take an ambulance when needed because of the outrageous cost. Only in America.
Well, all that medical equipment cost a metric ton of money, as well as keeping the ambulance maintained and staffed!! Just our cardiac monitors cost around 35K-40K EACH!!
@@bettysmith4527 < is posting in other threads, making personal attacks against other users based on no evidence. I call into question ANYTHING she is saying here.
But that’s literally not the issue discussed 🤔 I don’t think this man was contemplating costs when his very first statement was requesting an ambulance. Try to stay on topic…
I would file criminal and civil charges against the fire department and all individuals involved. The one that signed the report committed perjury for submitting a false official report. He should go to prison.
I live in Pierce County Washington and have had pretty good service with ambulance service. I will say the last time I knew what I was experiencing was only going to get horribly worse and called for an ambulance before I got to that point as I knew. Because of previous surgeries that had shortened my intestines significantly that I had an intestinal blockage which can take you out pretty quickly. They finally agreed and within days another surgery leaving me with an ileostomy bag which I abhor, but I'm still alive. I'm so sorry this man lost his wife because firefighters didn't listen. Trust me I think firefighters are some of the finest people on earth but listen to your patient just as hopefully a doctor would. God Bless and comfort this husband and their children as their lives are changed forever!!!!!!!
In 2002, I had what I believed was a severe asthma attack at work. I keeled over, unable to catch my breath and in horrible chest pain that radiated to my back, and my co-workers called for an ambulance. My vitals were taken in the ambulance and one EMT declared that my pulse ox was within normal range and that I had to be faking it and I was just a hypochondriac female looking for attention. I shot back "Well, you're just an a-hole!" The EMT lunged at me but his partner caught him and said "Let's just take her to the hospital to be on the safe side." They left me alone in the back and I swear that a-hole not only took the long way but also hit every single bad spot on the roads. At the ER entrance, an orderly met us and asked what the problem seemed to be (by now, I was curled up in a fetal position and trying not to vomit), and a-hole replied, "Nothing. She's faking it to get out of going to work. You'll be releasing her in an hour." The EMTs dumped me in the waiting area and left. I vomited twice and begged for an inhaler (by now, I was delirious with pain and felt that I was having a heart attack). I think someone had the sense to call my PCP because I was immediately sent for an ultrasound which revealed that my gall bladder had died. Twelve hours later I was undergoing emergency surgery. When I came out of anesthesia, the surgeon remarked that he had never seen a gall bladder in such bad shape in a person my age (I was 32). It hadn't gone gangrenous, but another 72 hours could have sent my body into shock. I'm reminded of that line from HOUSE, M.D. when the EMT tried to tell House his diagnosis of a patient was wrong, to which House replied, "And if you had knuckled down a little harder in high school you could've been a doctor. Now get out my way!"
SAVING LIVES IS WHAT THESE PEOPLE ARE SUPPOSED TO BE THERE FOR , NOT TO MAKE SURE THERE'S NOT TOO MANY PEOPLE AT THE HOSPITAL ,So this guy had rather not bother with people dying as long as he keeps the hospital from being over ran
My heart goes out to this poor man and his family...my 1st heartattack was 2007...2nd one in 2016...its a nightmare. In Canada the EMS crews saved my life. They have clot busters and defib equipement on board.
I had a heart attack in October. The ambulance came and the EMT was having problems with the leads and doing various things... I finally said " I'm going to die if you don't get me to the hospital. At the hospital the doctor told me I just made it as I had 100 % blockage. My heart breaks for that family.
This is not the paramedics place to decide to try to persuade people not to take an ambulance to the hospital. If it is found unnecessary the hospital should bill for it after the evidence shows their ride was not essential. Bill the insurance and have the insurance refuse and the charge be leveled against the patient. NO EMT should decide if a person goes or doesn't go in what could be a life/death situation. The fire department needs to be held accountable.
I am so glad (being a Heart pt ) For our EMS. The first thing they do when they get here is EKG and sent to hospital to Dr .The Dr then makes the call to bring in or treat at home. I have had both happen. God Bless ,Prayers for the Family. Much love.🙏💞🌻
Leon Price, a 911 dispatcher in Pennsylvania, has been criminally charged with manslaughter just yesterday after refusing to send an ambulance to a woman's home despite pleas from the daughter to do so. That fire chief saying that "if we send ambulances for everyone the hospitals would be overwhelmed and overrun" is he qualified to make those decisions? The answer is no, not at all!
I just saw another vid of a lady that got lost and was sinking in her car. She could not pinpoint her own location, because it was dark, and her cell phone was about to turn off from not charging. She was asking for the 911 dispatcher to send out help, and she refused to send them. Instead, she patronized the lady for getting lost. Shortly after that, the dispatcher was said to no longer work there. The higher up was covering it up as if what that dispatcher did wasn't a bid deal, all because she no longer worked there.
I feel for this Family. I am blessed that our Paramedics got to my home in less than 3 minutes. There was no messing around. I believe their actions saved my life. I was in congested heart failure along with having a Widow Maker heart attack. I could hear the Paramedic talking to the Nurse at our Hospital. I basically went straight to surgery. That was the 8th of June.
Well done to the hospital worker who stepped up and did the right thing filing the report
Sir, you did the right thing to get her to hospital the fastest way.
Exactly! Somebody did The Right thing! If he would have tried to file a complaint without hospital's support there would be even less chances of things changing. Bless that hospital worker! Never wanting this to happen to anybody else.
Sadly, whistleblowers often are drummed out, especially if a powerful union like Firefighters gets on her/his "case."
@@donalddodson7365 I filed a report against a nursing home when working as an x-ray/CT tech because they had allowed a non-communicative patient of theirs to suffer with a broken hip for months and I found it on a pelvic CT. They just so happened to be partnered with my hospital, so guess who got harassed by the nursing chief and was fired on "suspicion of bringing a firearm to work"
Personally, this man should sue, big time. It won't bring his wife back, but would help others in this predicament in the future. May his wife rest in peace. 🙏
He's literally recorded asking for an ambulance on the 911 call, yet the investigation is unable to determine if he ever asked for an ambulance? World's worst investigator!
Some people decline transport after evaluation but they sign a refusal that states one of the results could be death.
He didn't do that so yes, it's a " no brainer".
"We investigated ourselves and found no wrongdoing." Just sad that this is the case too many times.
It's called GOP care ,u call ,u die we lie
Look… if you are going to cherry pick , then this conversation is over!
The investigator was tasked with finding a way to dismiss the claim.
Poor lady, she must have been in so much pain. I'm so sad for her loving husband and family, this is 100% unacceptable.
Defund the fire department!!!!sounds stupid, but forest fires are their specialty. Pick the forest or being a medic .
Where's the forest fires in the CITY of Phoenix? It's the desert lol. Sounds like MORE funding for body cams for actual oversight would be worth considering.
@@deanbell4070 Your so clueless it is painful. Maybe the solution is no first responders at all and people just learn to take care of themselves.
@@chazman4461 HE'S clueless...?
Investigate ambulance and Union connections.
The fire captain called patients " customers" I'm a retired EMT firefighter. That statement is atrocious 😡
There are not customers there patients what the hell is that how he looks at them a cash cow
That's exactly how the US sees patients. It's all about money.
(AZ Paramedic, 10 yrs.)
Mesa Fire has almost fully changed to that vernacular recently. I think their intention is to convey a sense of service, but it really comes off as more insulting than anything, personally. I would never call one of my pts. a “customer.”
Chill, If you were really a FF you've called them much worse
THIS HAPPENED TO MY DAD!
In Glendale. An ambulance was called to take my dad to hospital for COVID, super low oxygen. They didn’t. Mom drove him, and if they’d gotten him there sooner, he might have lived.
im so sorry for your loss 🙏❤️
The exact same thing happened to my mom. We are in the process of getting the reports from the fire department. We filed a complaint, and it was investigated that they lied. Have you filed a complaint yet? It’s very important that you do that as soon as possible. I can give you the info if you are interested. Thankfully my mom survived. No thanks to the fire department.
This is terrible!
First responders who don't respond...all should be fired & he should sue.
This lady might have lived had she been rushed by ambulance to the E.R.
This is disgusting. NO excuse!
@anon google account now THAT'S a scary thought😮
He needs to NOT settle and insist on public jury trial with press allowed to film.
If he settles, this is the last we will hear of it. There will be a non-disclosure clause to shut him up.
Dang!! The best country in the world? Hmmm
Bullet to the head that will teach them
@@zumaanandrade3961
Smart people understand that only stupid people believe such things to be true. US is best at having the largest socialized military system in the world. Best at police homicides yearly, best at lowest educational standards. More hospital deaths due to negligence than any other place in the world, best at having the most expensive socialized law enforcement. Etc. etc.etc.
As a Paramedic I am astounded that supposedly trained EMT’s/Paramedics wouldn’t do a full set of vitals including a 12 lead ECG & transport a patient to hospital. Even though Covid is creating huge problems in hospitals, it’s a potentially deadly condition & heart attacks are one of the potential outcomes. Plus people rarely have one single condition in isolation. You can’t rule out a heart attack in someone with chest pain even with a normal 12 lead. You need to do 2 x blood tests at least 6 hrs apart to rule out a troponin leak. I’d be interested to read the PFD report on this to find out why they refused an ambulance. And did they refuse one all together? Or did they say it would take time to get there, which unfortunately, is too often the case these days with hospital ramping. Not everyone that calls an ambulance needs to go to hospital, like the guy who called because an ingrown hair that had turned into a cyst had burst while he was walking. Or the guy who got scratched by a housecat & barely had a mark on him. Or the guy who was locked outside his house at 3am & didn’t know how to get in. Or the guy who was hungover & just “couldn’t handle feeling hungover” (Yes. These are all real ambulance calls!). There are thousands of people who call an ambulance every day who don’t need to go to hospital. Many of them don’t even need an ambulance, just some basic first aid. But people with chest pain are not in that number.
Because they thought covid was made up and all jn peoples heads
Either way, a call for ambulance is the service and duty to act needed to be provided... if the patient thinks his cyst on his toe is worth the ambulance bill and doesn't think there is a better way to be transported ... they get the ambulance... it may tie up the resource, but it's their right.
Probably DEW heart related. Havana syndrome. Research
Sounds like you think the family denied the ambulance. They didn't. The assholes told them she was a typical covid patient.
The vaxx has been proven to cause heart problems
They dropped the ball. Get your attorney to handle the rest
State firefighter Union President: “If we were to send them all to the emergency room, then our hospitals would be completely overrun.”
Don’t you think that decision is up to the Emergency Room triage, not a fireman?
That guy loves pulling the strings. He is a cold blooded killer. No different than!
Right Right
I’m an EMT and it blows my mind that they didn’t even do an EKG. we do EKGs on anyone with chest pain, breathing problems, dizziness, syncope, anything that could possibly be connected to a heart problem. it doesn’t even matter if the patient is young and seemingly healthy otherwise, we’re sticking those leads on. even if it’s not a heart attack, it could be a dysthymia that requires emergency care. we also never deny transport to any patient. even if their condition doesn’t seem all that serious, we don’t have x-ray vision so we can’t say definitively that it isn’t. this is a classic example of gross negligence.
right from my own experience n understanding anything thats a scare for hearth health makes you number one priority in the hospital.
They did an EKG on me after I got to the hospital after I laid on my office floor passed out for 30 minutes.
That's right, it took the ambulance THIRTY minutes to arrive, and my office is in our downtown area - same building that the mayor works in!
what If the patient refuses
It honestly makes me wonder if the reason they didn’t do an ekg was because then they absolutely would have had to transport her. I am sure they could tell by her appearance and symptoms that she was NOT ok.
Something similar just happened with a 911 operator who refused to send an ambulance after the loved one requested one. The lady died and the 911 operator was charged with manslaughter.
@D Will, yes I saw that story! Why would do they this? Are they trying to save resources?
I saw that story, that was so tragic and I believe she could’ve lived if she was taken
Good that he was charged
Just manslauter? Throw the entire book/encyclopedia at those people
@@servantJerubbaalgodSlayer Even worse is that it's not even their resources to save! My heart breaks for this man and the other woman lost to just pure laziness and incompetence!
Never trust someone who says something NEVER happens. They're not even wise enough to consider what they don't know, and won't have an open mind.
This!!! This applies to every situation in life.
Great point!
OR. It never happened before. Odd how that wasn't a possibility in your eyes
If you can't acknowledge the possibility your creating the problem or making room for it
"Never. That never happens." How disconnected this guy is from accountability shows you he should not be in the position he's in. Any respectable leader of any sort would absolutely be open to feedback for improvement and this guy is just in narcisstic denial. Super cute.
That's exactly the kind of men that get Hired for those Positions. The quality they look for. Can they Lie through their Teeth and act like their S#!t doesn't stink without a Wink? Promoted!!!
@@bonniebester606 exactly right, the most self-serving shameless people are selected for these positions.
This is the healthcare industry, I was retaliated for reporting patient abuse. The workers are underpaid and overworked, they end up burnt out and jaded. You see people come in good workers and leave monsters.
Yea he’s tripping. He cannot account for ALL EMS personnel. That’s like me saying a patient with radiographic evidence of gas gangrene is always immediately taken to the OR
Unfortunately this not the case despite immediate surgical intervention being the next step per protocol all across the board
Exactly! Delusional much
The biggest mistake any medical professional can make , is to assume.
Imagine how helpless he felt in those moments racing to the hospital. I’m so sorry for this family’s loss and I hope the people responsible for refusing the ambulance take accountability for their actions.
As a former Fire Chief and a Paramedic, I am appalled at the lack of intelligent, comprehensive care the Phoenix fire department failed to provide in this case. Sue them!
Thank you and Bless you
Sue the hell of them fire the ones who did it or clean house completely sounds like they don't know there jobs
I called an ambulance just over a year ago because I believed that I was having a stroke. On the way to the hospital the paramedic called the hospital and told them to cancel emergency response because it was just vertigo. I was having a stroke and it pissed me off that a paramedic gave a diagnosis. Especially when it was wrong. His guess could have killed me.
I'm a former firefighter, myself and I agree. This was wrong and this department should be sued.
@@654Crossman are you sure you possess all of the facts before you jump to conclusions? What if this guy’s version isn’t the truth? What then? Would you apologize?
They dropped the ball big time. I'm so sorry this man lost his wife. This breaks my heart. My condolences to you and your family. This shouldn't have happened
yeah they freaking dropped it off the grand canyon. They f'd up big time
“That never happens”. Bullsh*t. “Customer”. That guy needs to be turfed, what a disgrace to the service.
Dropped the ball?!? They committed a CRIME. GROSS NEGLIGENCE or Malpractice actually
To the firefighters in this video: If someone is actually dying and you refuse to help, you should shut your firestation down and you should all be fired.
And go to prison!
Exactly !!!
You should all be fired is that a pun?
Your statement makes no sense shut down the entire fire station.. and what if someone's house is burning?
...and charged with murder!
@@scottprather5645 then other more willing and professional fire department will be despatch! Its clear cut the Phoenix fire department is not doing their job!
I had a heart attack in November 2020. They hooked me up to an EKG and right away they told me I was having a heart attack and within just a few minutes I was on my way. 3 minutes after arriving at the hospital. For 4 minutes they shocked me and did CPR.
I was damn lucky. I had great paramedics and a top notch medical team to save my life.
This story is just pure laziness. These paramedics need to be in jail.
Such a beautiful woman inside and out. What a terrible tragedy. Bless this family.
We were refused and talked out of an ambulance by PFD for our daughter. Didn't PFD state they never refuse anyone?
Ive been refused an ambulance here too. They said I was fine but weren't qualified to make that determination. It was because they didnt want to waste money because I had medicaid .
Report it!
@@tarabooartarmy3654 no point. No one does anything about it anyhow.
When will people figure out that anyone receiving govt. assistance is targeted for death? If you receive Medicaid, Medicare, Social Security, SSI, govt. pensions, etc, you are targeted to be eliminated. Think about it. Think about all of the people that have died from cv19. 99% of them received some kind of govt. aid.
We were refused an ambulance in illinois at the start of Covid for dying grandmother in nursing home. Ambulance showed up, said she was dying and nothing they can do, that we were wasting their resources, and they didn't want to risk bringing her to the state over to hospital, and said her body wouldn't be allowed back into Illinois to be buried. Literally just fcking horrid watching her die through a window, couldnt even be inside to hold her hand as she passed, just horrid knowing no one gave a damn and she died alone and possibly could have had more time if they just took her to the dam hospital like we asked in the first place. Literally spend over 45 minutes arguing with them, when they could have just fcking taken her to the hospital.
I worked in ems for 14 years and was a paramedic in the valley for 10 years. This type of medical care is completely unacceptable and is sadly one of the many reasons I decided to leave ems. The fact that these firefighters failed to obtain a signed refusal for transport shows a complete lack of empathy and work ethic for these so-called medical professionals. Standing orders for pfd clearly state that anyone who is experiencing shortness of breath or chest pain receive at minimum a full set of vitals, an ecg, and transport to a higher level of medical care. It's truly amazing that paramedics and emt's who fail to provide medical treatment for patients like this can sleep at night. Thank you ABC15 for investigating this story.
I was an EMT a few years back. Went with a rescue company to a fire. We found a guy lying next to a Kerosene heater in the winter. I asked the LT. to help me get patient into freah air. He said wait for the Chief of the FD to make that decision. I immediatley removed the heater and sourse of the problem myself. He wanted to suspend me. I said no problem . Meanwhile the state with get my complaint. about him not helping in a dire situation. suspension was quelled as fast as it was admitted. . I also was fed up with people who were in it for the sirens and lights. I went on to be paid and will never be a VOLUNTEER FF/ EMT again. It is not the job. but the leadership . I requested the department to right a Alcohol policy and have people sign it. We had one guy drunk and fell on one MVA victim. Years later after I left there. They decided it was a good rule tohave each FF sign teh SOP. Too bad about this woman and his loss. I'm thinking these guys could also be sued for Malpractice if they are Guilty of no rendering care. Drs and Certified counselors in my state can be sued for that if they are found to do that. For D&A and certified therapist, it is called Psychological malpractrice.
Playing Dr. When they arent
Hey, maybe they were catatonic and unable to sign the 'refused transport' form?
@@annawofford559 playing god, when they are not, either!
@@SmittyAZ THEN TRANSPORT STAT! CLEARLY SHOULD BE NOTED PATIENT INCAPACITATED AND UNABLE TO SIGN THEIR REFUSAL TO BE TRANSPORTED "AGAINST MEDICAL ADVICE" (aka ANA)..
Don’t depend too much on anyone to help anymore, even your shadow leaves you in the darkest moments. This is heartbreaking and absolutely preventable!!
Depend on the Lord instead. He wins every time.
Always Video or Record any Transaction with any Government Official..........COPS. FIRE, EMT's Politicians, DMV's
Well said !
@@kayecurren3342 oh give me a break evangelical. A fuckin cancer patient pastors wife died the other day because she and everyone in her congregation tried to pray the cancer away. Yalls beliefs are dangerous to peoples health.
@@kayecurren3342 yea but he can’t drive an ambulance or help people who need it
I can't begin to tell you how sorry I am to hear about a nightmare like THIS! 😔 My heart goes out to You and your Family and I pray that you all get Justice for your Wife! 🙏🏽🥺🙏🏾
I live in Virginia. I was sick last November and my daughter-in-law called EMTs ( I live alone) and I had called her instead of the 911. . I had not one but two rescue squads show up I live in a small town and they came in assessed me and I was starting to feel better when they got here but they said due to me being so young LOL they were so sweet because I am 67 that I should be going just to be checked out. It turns out that I had a stomach bug but it did make my blood pressure rise. Even though I said I didn’t really wanna go and take up their time And they told me that is what they were there for to take care of me. In my opinion this is the way all EMTs should act and I am thankful to have these guys and ladies in my county that care about the people they take care of
Hello Virginia
So disgusting, we count on 911 for all emergencies, this is so heartbreaking, my prayers go out to the widower and his family, I hope he gets justice 🙏❤️🇺🇲
It's on purpose
@@christinemott8799 did I say it was an accident or on purpose....no I never said that maybe you should read what I said fully before commenting on what I commented, troll.
NEVER put your life into someone else's hands. fire department, police, 911 operators, etc.
@@yeoldeseawitch sorry that's hard for me to do since my life was saved back in 2014 when I had swine flu and pneumonia and my ex called 911, I was in the hospital for almost a month, so yes I do count on 911 and thank God I live in Washington state, here you are taken care of.
@@mygreatescape9617 god, you are a special kind of idiotic. fine, keep being a wuss in life that depends on a bunch of numbskulls in a bright red truck to save themselves, I sure as hell will never want nor need their "help" ever!
That is a criminal and civil offense, subject to severe penalties.
The authorities will simply call it dereliction of duty.
Bullet to the head
I know the feeling. I was in a major car accident where I was severely burned with a broken neck among many other life threatening injuries. The ambulance took me to the local small town hospital where they left me in the ambulance for over an hour waiting for a helicopter to come transport me to the nearest Trauma Center 40 miles away due to my severe injuries. The helicopter never came. They lied when they said they called for the helicopter. They finally transported me in the same ambulance 3 1/2 hours after the accident. Luckily there were Trauma surgeons and burn specialist to save me. After 2 months in the ICU and a dozen surgeries I'm still here, barely. 🥃😎👌
Wishing you continued deep healing for your body and mind and justice for the delayed medical treatment,pain and suffering.
@@seanfitzgerald4755 Thank you Sean for your sincere concern and kind words. Compassion for others is in short supply these days it seems.😎👍
My gosh, that’s horrendous! What do you suppose may be the reason they may have lied about calling for the helicopter
And how did you come to concluding that this lie was fact
@@wedemboyz LIFE AIR has no record of the call. They lied for their own personal twisted small town sick reasons that date back to 1985. . #1 To the guilty parties, I am politically incorrect. #2 They wanted me to die in the ambulance, sitting beside the helicopter pad, waiting for the chopper that never was called. It's all documented PROVEN FACTS. 30 DAYS NEXT CASE ⚖️😎👌
What a nightmare!
I just realized this was from 2 years ago, but that really doesn’t change anything. I pray to God the husband/father is suing the daylights out of the responsible people. I would hate for them not to learn anything from this tragedy. It needs to hit the negligent people in the most painful place…their pocketbook. RIP to these 3 beautiful souls that should still be here with us.
So sorry for your loss sending my condolences to the family and friends
This is beyond tragic and somebody needs to pay for this incompetence and negligence. The husband lost his wife you cannot repay that but maybe the lawsuit will force our leaders to make sure this doesn't happen again. Rip to the wife she didn't deserve this. Condolences to the husband and family.
*RIP* 🙏💓
Naw it will happen again because the taxpayers pay for the mistakes. My husband as a PharmD had to carry his own insurance in case he made a mistake. Until policeman and other service people start to carry their own insurance will things change. If you make too many mistakes as a PharmD...tour premiums skyrocket and your forced out of work in that field.
When someone says “that never happens” you know where their BS is stuck. This spokesperson and those who are under disciplinary notice are atrocious, not representative of all those who serve daily, putting their lives at risk.
That’s what I said to myself he’s a straight up liar
@@Kullberg74 yep 👍
Something you’ll never get to happen. A Union to admit one of their members screwed up. Especially a public sector Union.
Unfortunately, they are. It's like my old chief used to say: it takes 5 good things to offset one bad thing, in the public eye. We are supposed to be heroes and true professionals. Not some apathetic assholes, who treat our jobs like a 9-5 DMV job. It is not wrong for people to wonder if PFD is an example, of what other fire houses are turning into. It's sad, is what it is.
In houston, I called 911 for help with my mother. She had fallen, and was in a great deal of pain. The EMTs whom responded were jerks. They barely spoke to me at all, and ignored me, when I asked them to take her out the front door, so our dogs would not get out. They went out the back gate, letting the dogs out themselves. Then they didn’t want to tell me where they were taking her. I was so frightened by their behavior, I took photos of the ambulance and its license plates. At the hospital, I was refused access to my mother u til after the doctors were done. I told them repeatedly that she has dementia, and I needed to be involved, but they kept me away. I never did get to speak with the doctors, and they merely wrapped her fractured leg-which she kept reinjuring, because she would forget it was broken.
Both the EMTs and the hospital staff were GARBAGE.
Wth was their problem? I would have been frightened too. They are definitely a shady bunch.
Did you have power of attorney? If so, that would have made their actions even more egregious.
In Houston, never call 911.
I was shamed by a paramedic once. Said he wasn't a taxi! I was sitting in extreme pain on a toilet in grocery store! Got in the ambulance and my blood pressure was 70/40. I had a bowel obstruction. Luckily my husband stood strong.
Heartbreaking! She was only 53, with 13 grandchildren, (wow) a loving wonderful woman, wife, mother, grandmother, friend, and person, no doubt. Her parent/s were probably still alive, too. She may have passed, regardless, but she also very well may have survived had the EMT/FD done their jobs, by the book! Her husband and family will never know, but instead are left to forever wonder “what if,” only. 💔
A few years ago I fell down my carpeted stairs late at night, had my son help me back upstairs and tried to go to sleep. By morning I couldn’t stand the pain anymore and my friend called 911. They did reluctantly transport me to the ER, but they told me I likely only had a sprained ankle, and implied that I didn’t need 911 services. Nothing was wrapped or splinted. Turned out I had a broken leg, shattered hand, broken wrist, broken arm and cracked ribs. I spent a month in a physical rehab hospital. I guess that because I waited hours before calling for help, the paramedics didn’t think I was really hurt. I will not trust paramedics again.
🤬😭🤗God bless you. Don't let them get away with this!
I don't trust any of them even hospitals
I guess I'm blessed. I fell down the steps like that, but I knew better than to move. I had no broken bones or serious injuries.i guess I lucked out. I took EMT training. We took a patient that fell down the steps. He had a fractured skull. He was bleeding from his ear, a serious symptom. He went into cardiac arrest at the hospital.
Edit: I added patient's symptoms. Bleeding
from the ear should always be taken seriously after a fall or accident.
You are fortunate that you went to the hospital and had things taken care of. Imagine if you had listened to those bonzos and not gone ??
Why did you go back up your stairs to go to sleep in the first place? Why would you not go right away to get checked out? This is something that has always made me shake my head.
The fact that these are the people who are getting their asses covered and saved after being part of someone’s death infuriated me. I’ve been working in the medical field and I recently found myself working in a breast center where the water they served, the patients and employees, had mold in it and I was scolded for telling the technicians they had to to get the rest of their patients so I could wash the water jug before I left. I had to completely take everything apart to be able to wash the mold and nasty crystallized residue all over the jug. The following day the supervisor said that I couldn’t come into a new job and try to change everything.
I have never ever been treated poorly for wanting to help the company improve for their own good and the patients health.
You tried to save lives. Mold can make healthy people sick, let alone immune compromised people sick. Thank you for stepping up to take care of the patients.
That place should be reported. That's sickening.
Healthcare is horrible
@@Savedbygracethroughfaith_7 it really should. I’m going to look into it.
@@erinnorwood6124 Exactly! There are many people who have unknown underlying conditions and we see all types of patients. I was infuriated when they tried to play it off as something that I shouldn’t worry about.
This has been happening way too often. Please hold these people accountable!!!!
We are seeing the future of what’s coming!
Vynida Lopes please is not wanted needed or necessary it’s very very annoying like Trump remember that and never ever say please again UNDERSTAND????????!!!!!!!!!
They shouldn't be legally allowed to tell anyone they don't need an ambulance!
My son called 911 for me because I was feverish and out of my head! (I couldn't remember how to pull up my pants!) By the time the paramedics arrived I was no longer able to speak for myself and my autistic son didn't know how to explain what was wrong. They told him I didn't need an ambulance and they left me. Fortunately the next morning I got a friend to get me to the hospital. I had blood poisoning and ended up spending two weeks in the hospital after having emergency surgery! This wasn't the only time I had an incident with the paramedics thinking they knew more than they actually did, this was just one of the times they failed horribly! Glad I survived to tell my story! Not everyone does!
But the fact that the fire department referred to people who need them as CUSTOMERS?? Like they really let it slip that it's all just a business and they don't care at the end of the day
This story is sad, I pray for this man and his family that he is strengthen daily. My father had covid last year in Arizona and the paramedics was called twice to check out my father well being, the paramedics told my father his oxygen levels were low but he didn’t need to go to the hospital. The following day the paramedics were called again due to him struggling to breathe and my dad was told again that his oxygen levels were low the paramedics didn’t take him to the hospital so my family in Arizona decided to find a ride and take my father and when he reached the hospital the doctors rushed him to the ICU and told my family It was good my father was brought in because he would have died that night if he wasn’t brought in by family. Due to his oxygen being extremely low, This has been on my heart so heavy this past year. Unfortunately my dad did die at the hospital… I feel the paramedics should have taken his situation more seriously and maybe he would have still been here to see his first Grandson grow up..
It’s sickening when I hear that diesel guzzling firetrucks are used as an excuse for “training purposes”
????!!! two firetrucks, one with a TRAILER hooked to it and an EMS van with plenty of room for a person who hardly needed help onto a gurney.. this was last week. I was livid!! They have to throw taxpayer dollars Somewhere. It’s absolutely Ridiculous when we have gas prices like this. The two trucks left and 10 mins. later, the EMS LEFT… We DO NOT NEED firetrucks for this!!!
This is so heartbreaking. I count my blessings that when my elderly parents needed help (at different times of course,) here in Connecticut, as soon as the EMTs arrived (they're part of our Fire Dept.)!they immediately worked on my parents before taking them to the hospital. I can't thank them enough and also the police officers who also show up when 911 is called. They all handled my parents carefully and with the concern I believe they would have shown to their own family.
I live in Florida that happened to my mom. Her blood pressure was really high she felt like she was going to pass out. I called paramedics. They tried to talk us out of taking mom to hospital. They wanted me to take her. They said they had a long day and were tired, and that it would be ok if I took her. I made them take my mom to hospital.
That's disgusting. Basically refusing to do their jobs. I'm sorry
@@Savedbygracethroughfaith_7 Thank you. They kept trying to talk us out of using the ambulance. My mom is ok thank Jesus. 🙏
I hope every firefighter involved lose their job, there is no excuse for what they did, and they should feel ashamed.
Sue the city and put the Fire dept. firemen involved in jail.
Paramedics saved my life in March of 2010. I’m so grateful from them, but this shocks me to the core. I can’t believe they didn’t take this woman to the ER. I bet the EMT and Parametric where scared because this woman was suffering from COVID and ignored that she was having cardiac issues. So sad and shouldn’t of happened.
Why would they be scared of covid? Do you understand how many calls a city like Phoenix runs a day? The least of their worries is covid.
@@chazman4461 oh I don’t know, maybe because masks do work, vaccine doesn’t really work, many break out cases. Maybe because 100 of thousands of people in the US have died from COVID. Having a COVID patient in a small area like an ambulance could be kind of scary. They failed to treat the woman properly she died and that are out fault.
It’s about liability. They gonna lie about everything. God bless this man .
Is it possible he is lying?
My grandfather died as well after they refused to see him @ ER during covid-19 he called 911- then passed away that weekend they turned him away. I’m so sorry for your pain and suffering with ur wife! What a beautiful 😍 lady💐 blessing for healing ❤️🩹 to all of you 💐
I'm so sorry for your loss sweetie .
So sorry about your grandfather passing 💔
My Uncle couldn't walk and was weak. He called an ambulance and was taken to the Regional One Health Hospital; the trauma center in Memphis TN. The nurse said nothing was wrong and had him send back home by ambulance. He still couldn't walk and the paramedic supervisor and her assistant arrived. The had the paramedics to take him BACK to the hospital and demanded that they take him. The Physician in Charge didn't know about the situation and he was accepted and later found out that he had COVID-19. My Uncle later found out that a family friend had caught COVID-19 while working in a hospital and wouldn't wear a mask.
So sorry
Thank you everyone and my condolences to everyone who have gone through the same prayer and healing ❤️🩹
My deepest condolences to the family and loved ones 🙏🏾
I had my first heart attack back in Sept 2021 and another in March of this year. There is no way to describe the pain, misery and suffering you feel from this type of event. I have the utmost empathy for anyone force to go through this event and even worse when they don't get the timely assistance needed. I suffered needlessly by not going to the hospital the first time and again the second time, when I stalled before finally giving into the pain. I'm just glad my sister an RN came and took me straight to the ER. Within 15 minutes of my arrival, I was in the cath lab being given two new stents. One artery was 100% blocked, the other 70% blocked, time is crucial here. I was told I had what is known as a widow maker.
WOW! Those "heroes" who can do no wrong are doing triage in the field? I've never heard of a any Fire Department allowing paramedics to decide who should or should not go to the hospital? They are not field doctors. Terrible story.
I have heard of EMTs diagnosing someone who called 911 in the field, but if you ask for an ambulance, you should get an ambulance. Strange and sad how this all went down
You have heard it now!
They aren't supposed to. They can diagnose SUSPECTED conditions in order to make judgments on which treatment protocol to use during transport, but it is not within their scope of practice to make a diagnosis and then refuse to transport based on that diagnosis, much less without even taking vitals or doing a 12-lead on a patient with shortness of breath!
@@tarabooartarmy3654 a 12 lead EKG that is normal does not rule out cardiac issues, thus doing that on someone who is not going in the ambulance is a complete waste of time!
@@bettysmith4527 my point is that with chest pain and shortness of breath, it’s normal to do one.
From what it sounds like in these comments, this is a routine pattern with PFD. My husband is an EMT-I in Georgia and he is horrified this kind of thing is happening there. This needs to be thoroughly investigated. How many more people have to die because of their nonfeasance??
"Never. That never happens"...except this time. Public figures don't realize how much we'd respect them if they'd just OWN things. Here's how you own it: "I want the public to know that I'm appalled by what happened and I immediately asked myself, 'Where did I make mistakes? What was my role in this? And where did each person involved make the wrong decisions?' I will conduct a complete audit to see how often this has occurred and what changes must be made immediately. We will implement new policies and train our paramedics/EMTs on how to properly conduct patient assessments. And I commit to you to do everything in my power to see that this never happens again." I could respect that. But the "this never happens" response is both arrogant and nauseating.
Exactly. He says "that never happens" while speaking against a bill to ensure that it doesn't, basically saying "...but we'd like it to."
What happened was completely unacceptable. I live in a small town county with a county provided ambulance service. I’ve been friends with most of the EMTs and paramedics for years. They’re perhaps the most professional people I know. When my stepdad had a stroke and we called for an ambulance, MFRs a nearby small town were first on scene and the ALS Unit was there a couple minutes later. They took him to the hospital and saved his life. No one should ever be denied an ambulance, specifically when it’s a heart attack and an EKG machine says it is. I hope this man receives justice for what happened to his wife.
I used to reside in Arizona & this incident reported here is typical of the medical treatment residents of that state receive on any particular given day. Even the hospital's, themselves, have emergency dept.s that don't triage their patients properly & have died as a result of not receiving care in the timely manner they should have. I have personally witnessed this, there was a woman who continued to go up to the window & ask when they would take her back to see a doctor & they would just tell her to relax, go back & sit down, someone would be w/her shortly, yet time & time again the nurse would come out & call somebody else back to the exam rooms. Finally after about 2hrs, the woman passed out in front of the doorway leading back to the exam rooms & they refused to come out, when the nurse came out, I kid you not, she literally stepped over the woman & called someone else back! After she went back behind the door, it was approximately 8min later when a couple nurses came out & they scooped her up & took her back. The outcome??? The woman died!!! Now THAT is the level of care the ppl of Arizona receive in many of their emergency rooms around that state! It's horrible, so to learn of this situation here it doesn't surprise me. I also know many ppl would leave the ER & come to the Urgent Care to seek help, there was another woman who had been waiting 9hrs in that ER w/stroke symptoms, she came to the Urgent care but had to be sent back to the hospital bcuz Urgent care doesn't have the equipment &/or beds to deal w/a serious emergency e.g. a stroke or (MI) heart attack, or certain surgical procedures. Something needs to change. My heart goes out to this gentlemen who lost his wife. And I hope he gets justice concerning this fire dept.
Hello Ondrea
This is clearly dereliction of their duty. My heart goes out to this man and his family!🙏
Hello Grandma
This is not negligence, it is CRIMINAL.
I live in Charlotte NC and was suffering from two pulmonary embolisms and could not breathe. I did not know what was causing me to gasp for breath but it was getting worse by the minute. My wife called an ambulance, and one was there in under five minutes, and I was stabilized in the ambulance and taken to the hospital. This is the second time here I had to be rushed to the hospital here - both times everything was done exactly as I would hope would be the case for anyone in need of it.
The fire chief said that if they used an ambulance every time someone asked to go to the hospital the ER would be overwhelmed. I would hope that the Phoenix fire and rescue services have trained personnel who could make the determination on if that was the case and act on it immediately. Seems that just saying "We promise to do better in the future," is the go-to response. Sounds like my father saying he would quit smoking - never happened. Watch these people closely - your life depends on it.
That guy has to go on alone the rest of his life. Thanks paramedics
My heart goes out to this man and his poor wife! Most people don't want to go to the ER. They don't call an ambulance unless they mean it!
The EMTs should have done an EKG! My husband who is deceased, always had EKGs done on the spot if an ambulance was called for him when he had chest pain. And it turns out that after years of episodes and many ambulance trips' it was GERD. But there was no way to know because the pain was so crushing he literally couldn't breathe. And that's the point: even with an EKG, the most prudent thing to do is to go to the ER for a FULL evaluation.
I'll keep this man and his family in my prayers and I'll pray that his beautiful wife will be in Heaven looking down on her husband and family and waiting for them when its their turn to go Home.
I'm so glad the first responders I had when I had my first heart attack were better than these!! I was in Henderson Nevada and the station was only blocks from my house. They had done all the tests, had me hooked up to the EKG and two IVs already started when I went into Vee Fib the first time. They used the defib. on me three times, once was in the ambulance. I was in the emergency room in minutes and the hospital staff was waiting for me. No hesitation, no waiting. I had another heart attack hours after leaving the hospital, I even had some of the same EMTs there working on me. No Vee Fib this time, the pain was a serious thrill!! I can really feel for this lady!! Her pain must have been hell for her!! I was trained as a first responder so yes, I know I should not have survived the three Vee Fibs but the guys never gave up on me!!
I was attacked by a wild dog. I suffered bites on the back of my right leg and a fractured wrist. I was in a state of shock. I didn't realize it at the time but I was also bleeding. Two women in separate cars each stopped to assist me. One woman spotted the dog and took pics on her phone. I was laying in the street so the other lady pulled in front of me so I wouldn't be hit by a car. The lady who took the pictures noticed I was bleeding. The other woman helped me sit up, I was still unable to really move and I was shaken. The women began calling 911, only to get answering machines. It took five minutes or so to finally reach 911. Finally a fire truck came. A bunch of firemen more than 4, possibly 5 or 6, asked what happened. By this time I was wiping some blood and saw a nasty wound, one of several punctures, and a tear with hanging skin. My wrist was swelling. One fellow wrapped gauze around my leg, no pad, no antiseptic. Another commented that I had a nice piece of meat hanging from my leg. I asked to go to the hospital but they said they couldn't take me, they had "no room in the truck". They didn't take any contact information from the two women who were kind enough to wait so they could give statements. One fireman said he would stay there while his team drove me a block away to my apartment. They did take my groceries up the stairs and leave them for me. I was still in shock which really hit after they left. I rallied to get home but I fell apart once I was in my apartment. I washed my wounds, put on antiseptic and gauze pads and bandaged them as best as I could. Wrapped my wrist. Took some Motrin and was able to get to bed and lay down. I cried for an hour before I fell asleep. The next day, I was able to clean my wounds again and drank some water...and went back to bed. I am a senior and live alone. I have no family to call and I realized there was really no one I could reach out to. This happened on a Thursday late afternoon, early evening as I got off the bus and was walking to my apartment with a few groceries. By Sunday, I still could not use my hand but I was able to manage some coffee and cereal. I took a shower, really difficult to comb my long hair which I wear in a braid but I did the best I could. Monday morning, I took myself on two buses to St. Joseph's Hospital ER and found out I had a fractured wrist and received some shots for tetanus and antibiotics. This is what happened to me when a call to 911 brought Phoenix firemen to my rescue. This is 1 of the 2 nightmare encounters I had with these people. I was lucky I pulled through but it wasn't because of anything but God's grace that the animal was not rabid. I understand how this man feels and I hope his lawsuit and the story getting out brings more information out and this awful level of incompetence and lack of caring is not allowed to continue.🤦♀️👵😰
So sorry that his happened to you. I hope this changes quickly and the Phoenix fire departments get retraining. May this never happen to anyone again.
I pray you are healed. Don't blame the dog please. Someone hurt this dog badly. And for the humans that did not help you, Throw em in the Trash. Thats where they belong!🥺
That's horrible! If I had stopped to help you, I would have at least made sure you got to the hospital. I'm so sorry you went through that.
Jesus so sorry i pray for speedy recovery and am happy you survived the ordeal
Most states don't allow emergency workers to use antibiotic ointment. Also, in some states EMS is not required. It can be a thankless job without much pay. They were heroes during Covid, villains when they chose not to get vaccinated. Many of them got Covid from their patients and had immunity. Paramedics see death in horrible situations that no one should have to see. They also get hysterical people who call for a sliver, or people who just want them to clean up the mess they have made soiling themselves because they won't go to a home, or have a day nurse come in.
Sure, there are some bad medics, just like every occupation has some who don't measure up, but most care for people. That's why they do what they do.
Rest In Peace, so sorry for your loss. ❤️
He needs to sue! That is totally unacceptable!
Hello Carey
I am a retired disabled Captain paramedic firefighter and this just really up sets me. It does not matter how sick the person is if they want to go to the hospital we take them never ever refuse to transport a patient. We were and still are allowed to diagnose patients in the field. This is because most areas have treatment protocols that medics are supposed to understand and follow. Number one in every protocol is never refuse care or transportation and do no harm. If you are a proficient medic you would never loose site of the bigger picture. That is something could be going on with the patient that you do not have the equipment or expertise to treat in the field so best precaution is to transport. The video shows that the fire department has engaged in a dangerous practice. The only time you do not transport is when a coherent ,conscious, alert adult does not want to go then you get a (PRT) patient refuse transport and treatment and then have a person preferably a family or friend sign as a witness.
Those firefighter paramedic should have run an EKG and based on the symptoms she was having absolutely should have put her in an ambulance
They did that to me when my wife needed to go to the hospital. I ended up taking her and she was admitted and spent 4 days in the hospital.
They wouldn’t take my wife to the hospital! This is soooo true!!!!!!
Our society is breaking down
Has broken down. It's just getting worse.
As a paramedic myself I was taught to ask "what hospital do you want to go to?" not "do you want to go to the hospital?" Refusals are the #1 way lawsuits get filed and the #1 way people die. Shame on you phoenix fire department
Same! I never ask “do you want to go to the hospital” when I hear people ask that I always feel like it sounds kind of condescending.
This is so upsetting!
I pray for her husband’s strength. 🙏🏾💙
If the Emergency Room gets full of patients, that isn’t the Firefighter’s problem. Their job is to get the patient to the hospital. Period.
👓
They could of still taken her there and tried ?
Exactly ERs have plans in place when they can't take any more patients, NOT customers. That town needs to be marching for heads to roll
@@amandahudson431 just your proof! Hospital only care about money!! 🖕🖕🖕
Exactly I'm listening to this jerk and his excuses and think to myself but that is not your decision to make.
This is sad. As a former volunteer EMT, if a patient wants to go to the hospital, they go. You do not refuse them to go. My heart goes out to this man & his family. Clearly the fire department members needs more training.
I don’t understand how he can say if we take everyone then the hospitals will be overrun. That’s not his call. 🤦🏽♀️ honestly if their are more people going to the hospital eventually they will hire more staff. That’s how businesses work.
@@nicolesmith7345 He's a big bs person trying to "cover azz."
It isn’t the fire department’s responsibility or place to determine if a hospital is overwhelmed with non-emergency patients. They on earth would that firefighter even bring that up?? That department is a danger to the community
They are not overwhelmed, they don't want to work and help someone who they don't know, period!
@@ursulasmith6402 how would u know… do you work in health care and I’m talking about a busy ER? I’m an EMT and I know for a fact, ER and medics are overwhelmed, it doesn’t excuse laziness. But don’t say people don’t want to do their job when u have people who call an ambulance for toe pain. There are to many people abusing the 911 system.
@@ursulasmith6402 it would be a fun experiment to send every 911 call to the hospital. One worth doing.
My god what a senseless tragedy ! Everyone of them should be fired ! As a former ER nurse this sends chills thru me - she would of course been alive had she given immediate and competent emergency medical care ! The fire chief or head of elms services should also be fired . Shame on you all.
We pay for the fee charged when the ambulance takes us to the hospital, therefore if a request is made, it should be honored asap. A person can tell if they’re dying & sometimes there’s only minutes with no time for the paramedics to diagnose them otherwise beforehand.
The fire department on baseline and I think 32nd Street they yelled at me and asked me to provide a insurance card before I told them there is a camera in my living room and I'm reporting them they immediately looked like they saw a ghost and immediately helped me
That's disgusting behavior from them. That's a good idea, though, even if there isn't a camera. That could save lives, using that statement right there.
Justice for these families it's scary my friend was having problems breathing she was slowly starting to die in front of the fire department and EMTs and they didn't even want to put her on the gurne so we had to. She ended up passing away soon after.. RIP Jamie we miss you 🌹🌹♥️
Sue them out of existence, since the Phoenix Fire Department obviously has had priors of this resulting in a passed State Bill , and the City of Phoenix too. Sometimes it takes extreme measures to get leaders attention, whether that is a Fire Captain or the Mayor of a city. Then get all replaced with people who actually will do their jobs. Totally Unacceptable on all levels. Heartfelt prayers to this man and his family.
To Francesca’s widower and her family I’m so sorry for your loss. As a member on a fire board myself this is totally unacceptable behavior on the firefighters/emts that were on scene. Not only should they lose their jobs but should also be charged with negligent Homocide. If they had done their jobs quickly and effectively and brought that ambulance like he asked she may still be alive today.
At 3:25 he says "if we were to take them all to the hospital they'd be overrun" and goes on to be quoted saying they give advice in everyone's best interest but at 3:50 says "if someone wants to go to the hospital we are obligated to take them to the hospital". Which is it?
My prayers to the husband and family ❤️ God grant you strength!
If the word "customer" is applied when dealing with emergency medical services you can bet your ass they are covering up something much larger than you can see.
How so?
I am so livid right now! How could they do this to another human being?! Her life could have been saved if not for those vile human beings in that department! What are they doing, trying to save on gas? Pathetic
Well there is this weird sense of shaming others for literally every thing anyone does now. How about people start job shaming these shill lofties to get their job done, instead of complaining to everyone about their next vacation? We get to hear them all the time about it, and what everyone else is doing wrong. Why not shame them for this stupid thing about treating an emergency as if it isn't a big deal. Also, No, God forbid anyone ever get sent to Mary Immaculate.
That fire fighter is a liar. We waited for three hours for an ambulance when my daughter, aged three, choked on a hotdog. We begged them to get her to the hospital and they refused to come out. They eventually relented. I lost count how many times we called, but by that time the damage was done. My daughter died. Obviously, twenty-four years on, those lessons have not been learned.
I was an ER RN for nearly 20 years. Truly most ambulance admits we get are not medical emergencies. Most could have been safely followed up with their PCP. We would get those that insist to come to the ER end up just wanting something to eat, costing AHCCCS $2K for the ambulance ride. Again, some ruin it for others in this age of entitlement.
Hello eckankar
I had a cop talk me out of pressing charges one time. Turned to be a big mistake.
Like anyone else, first responders sometimes want to avoid doing things that actually need to be done. They’re human just like anybody else.
Trust your instincts and recognize when your interests and a professional’s interests are not aligned.
It’s a shame someone had to die over this.
That’s your own fault .
@@tpmonster24 yes, it was.
That’s why I said it turned out to be a big mistake.
@@tpmonster24 way to be a dick, with no reading skills...
You mean they are too lazy to do their job"? Feel free to do something stupid PFD and leave the earth.
What's not acknowledged in this story is that many times a person will hesitate to take an ambulance when needed because of the outrageous cost.
Only in America.
Well, all that medical equipment cost a metric ton of money, as well as keeping the ambulance maintained and staffed!! Just our cardiac monitors cost around 35K-40K EACH!!
@@bettysmith4527 < is posting in other threads, making personal attacks against other users based on no evidence.
I call into question ANYTHING she is saying here.
@@bettysmith4527
Don't *START* nothin
won't *BE* nothin...
ya dig?
@@abigails4088 I dig that you have really poor grammar and you should get of UA-cam and try opening an English Book!
But that’s literally not the issue discussed 🤔 I don’t think this man was contemplating costs when his very first statement was requesting an ambulance. Try to stay on topic…
I would file criminal and civil charges against the fire department and all individuals involved. The one that signed the report committed perjury for submitting a false official report. He should go to prison.
Beautiful lady I’m so sorry for the families loss May she Rest In Peace🫶🏼🫶🏼
Ohmygosh...the Phoenix FD are backing each other up. From the top down, deny, deny, deny...shameful
I live in Pierce County Washington and have had pretty good service with ambulance service. I will say the last time I knew what I was experiencing was only going to get horribly worse and called for an ambulance before I got to that point as I knew. Because of previous surgeries that had shortened my intestines significantly that I had an intestinal blockage which can take you out pretty quickly. They finally agreed and within days another surgery leaving me with an ileostomy bag which I abhor, but I'm still alive. I'm so sorry this man lost his wife because firefighters didn't listen. Trust me I think firefighters are some of the finest people on earth but listen to your patient just as hopefully a doctor would. God Bless and comfort this husband and their children as their lives are changed forever!!!!!!!
In 2002, I had what I believed was a severe asthma attack at work. I keeled over, unable to catch my breath and in horrible chest pain that radiated to my back, and my co-workers called for an ambulance. My vitals were taken in the ambulance and one EMT declared that my pulse ox was within normal range and that I had to be faking it and I was just a hypochondriac female looking for attention. I shot back "Well, you're just an a-hole!" The EMT lunged at me but his partner caught him and said "Let's just take her to the hospital to be on the safe side." They left me alone in the back and I swear that a-hole not only took the long way but also hit every single bad spot on the roads. At the ER entrance, an orderly met us and asked what the problem seemed to be (by now, I was curled up in a fetal position and trying not to vomit), and a-hole replied, "Nothing. She's faking it to get out of going to work. You'll be releasing her in an hour." The EMTs dumped me in the waiting area and left. I vomited twice and begged for an inhaler (by now, I was delirious with pain and felt that I was having a heart attack). I think someone had the sense to call my PCP because I was immediately sent for an ultrasound which revealed that my gall bladder had died. Twelve hours later I was undergoing emergency surgery. When I came out of anesthesia, the surgeon remarked that he had never seen a gall bladder in such bad shape in a person my age (I was 32). It hadn't gone gangrenous, but another 72 hours could have sent my body into shock.
I'm reminded of that line from HOUSE, M.D. when the EMT tried to tell House his diagnosis of a patient was wrong, to which House replied, "And if you had knuckled down a little harder in high school you could've been a doctor. Now get out my way!"
SAVING LIVES IS WHAT THESE PEOPLE ARE SUPPOSED TO BE THERE FOR , NOT TO MAKE SURE THERE'S NOT TOO MANY PEOPLE AT THE HOSPITAL ,So this guy had rather not bother with people dying as long as he keeps the hospital from being over ran
My heart goes out to this poor man and his family...my 1st heartattack was 2007...2nd one in 2016...its a nightmare. In Canada the EMS crews saved my life. They have clot busters and defib equipement on board.
I had a heart attack in October. The ambulance came and the EMT was having problems with the leads and doing various things... I finally said " I'm going to die if you don't get me to the hospital. At the hospital the doctor told me I just made it as I had 100 % blockage. My heart breaks for that family.
This is not the paramedics place to decide to try to persuade people not to take an ambulance to the hospital. If it is found unnecessary the hospital should bill for it after the evidence shows their ride was not essential. Bill the insurance and have the insurance refuse and the charge be leveled against the patient. NO EMT should decide if a person goes or doesn't go in what could be a life/death situation. The fire department needs to be held accountable.
I am so glad (being a Heart pt ) For our EMS. The first thing they do when they get here is EKG and sent to hospital to Dr .The Dr then makes the call to bring in or treat at home. I have had both happen.
God Bless ,Prayers for the Family. Much love.🙏💞🌻
Leon Price, a 911 dispatcher in Pennsylvania, has been criminally charged with manslaughter just yesterday after refusing to send an ambulance to a woman's home despite pleas from the daughter to do so.
That fire chief saying that "if we send ambulances for everyone the hospitals would be overwhelmed and overrun" is he qualified to make those decisions? The answer is no, not at all!
I just saw another vid of a lady that got lost and was sinking in her car. She could not pinpoint her own location, because it was dark, and her cell phone was about to turn off from not charging. She was asking for the 911 dispatcher to send out help, and she refused to send them. Instead, she patronized the lady for getting lost. Shortly after that, the dispatcher was said to no longer work there. The higher up was covering it up as if what that dispatcher did wasn't a bid deal, all because she no longer worked there.
I feel for this Family. I am blessed that our Paramedics got to my home in less than 3 minutes. There was no messing around. I believe their actions saved my life. I was in congested heart failure along with having a Widow Maker heart attack. I could hear the Paramedic talking to the Nurse at our Hospital. I basically went straight to surgery. That was the 8th of June.
My 40yo aunt died after repeated calls to 911. In 1985. For a stroke. NEVER say OK when it's not. Stand your ground. Don't argue. Just go to hospital