Hi there, thank you for your comments. We are appreciated that you like it. In case of any issue, you can reach out to our support team via the chat in the app (Settings > Help Center > Live Chat).
Hi. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Feel free to get in touch with our support team via the chat in the app (Settings > Help Center > Live Chat) if you would like to further discuss anything. Thanks!
Hi. Thank you for your comment. Please contact our support team so that we can better understand the situation and work on improvements. From the WiZ V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support.
Hi. Thank you for your comment. We are happy you are enjoying the feature. Feel free to get in touch with our support team via the chat in the app (Settings > Help Center > Live Chat) if you would like to further discuss anything. Thanks!
Hello, Thank you for your comment. Regarding your inquiry, we would like to inform you that Spacesense uses your light’s Wi-Fi connection to determine movement. Thus, we would appreciate if you could refer to our FAQ as per below: signify.co/4h9qoDz Additionally, feel free to reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. Looking forward to hearing from you soon.
Question 1: When i hear machine learning and analyzing, i think about power consumption for processing those analytics. How much more power consumption is required compared to a normal light without space sense? Question 2: I also wonder: since there is no light sensor this would mean the lights also turn on when the sun is shining in the room? Or is there a way to enable space sensing only from sunset till sunsrise for the current location?
Hi. Thank you for leaving us a comment and listing two questions for us. We would need to further learn more about your queries to provide you an accurate answer and for us to do, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference. We hope to hear from you soon.
Good job. I like the bit about it getting better over time. Please make it so we can more easily identify individual lamps so we know which one is near the "center of the room", etc. Thank you.
HI there CacaVaca, currently all devices that are Bluetooth enabled regardless of manufacturing date work with SpaceSense. You will be able to confirm if your device has the bluetooth by referring to the packaging box, but please do also feel free to reach out to us, and we will be happy to confirm for you as well. From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Yes when i try to do spacesence it says “Make sure that the devices you have selected are connected to the same network and the same Wi-Fi access point. Mesh networks may not support SpaceSense.” But my bulbs are connected to the same internet
Hi there CacaVaca, thank you for your kind reply. We may need to troubleshoot this for you and do seek your assistance to reach out to our support team. From the WiZ V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support.
It works 50/50 with 2 lights. Reason I say 50/50 is because the beacon light does not turn on. Is there a way to make both lights in a 2 light setup, turn on?
Hello, Thank you for your feedback and for sharing your experience! We’re sorry to hear that the beacon light isn’t turning on as expected in your two-light setup. We would like to assist you on this matter thus please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. Looking forward to hearing from you soon and to assist you further in resolving your issues.
@@WiZlighting The problem was that clients on my WiFi was not allowed to see each other, after letting them see each other, it works flawless. Also, WIZ Help Center was very fast at responding and helping :) So just putting it here, dont setup your WiFi so clients cant see each other.
Hi @fwest6347 Thank you for the reply, and we have noted down your feedback on how your issue was resolved to the relevant department for future improvements. Additionally, we are very happy to learn that our support team provided you a great service as we are committed in providing the best service as possible. We would also like to welcome you to the world of WiZ, and thank you for the continuous support.
Unfortunately, this product is useless in my case as it needs two lights, and this information should be clearly stated on the box or Amazon listing (where I luckily purchased mine as they are going back). I wanted the light in the toilet to turn on automatically, but I can't do that since it's the only one there. I also wanted a light in the hallway to turn on when someone walks past, but I can't do that either since it's the only one there. Please change your Amazon listings to make sure people are aware of this before purchase.
Hi Mihael, Thank you for your interest for SpaceSense. We can assure you that the SpaceSense compatibility check within the app is very accurate but if you would like further confirmation, our support team can help provide a confirmation as well, using their internal system, should you no longer have the packaging box. If you are going ahead to purchase new lights to enjoy the SpaceSense feature, please use the information in the following link to confirm the compatibility: signify.co/3IMucf9
@@mihaellinc2481 yeah okay, sounds new enough but when i bought new ones today which was placed inside of one of their lamps, those were old wiz bulbs, so you have to buy them without them being pre set into lamps if that makes sense. Hope you get it solved
Greetings, valued user. First and foremost, thank you for leaving us a comment and suggesting an amazing feedback for us. We will keep in mind of your feedback when we improve on our application. If you have any issues or have any other suggestions or feedbacks, feel free to contact us via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
Hi there User. Thank you for your feedback! We're glad you appreciate the concept of our product. Your suggestion for additional options, such as a light sensor or the ability to choose options for sundown/sunup, is valuable to us. We're always looking for ways to improve and enhance our product to better meet the needs of our users. We'll definitely take your ideas into consideration as we continue to develop and innovate. If you have any further suggestions, feel free to reach out to our support team via the apps. Open the WiZ V2 app, tap Settings, scroll down to Help Center, and start a Live Chat.
I just set up 3 wiz smart sense downlights and cannot get the motion sensors to work.My settings are: Phase 1: 24 hours/When motion detected:On /When no motion detected: off/Delay: 4 mins Your lights change to: off / Sensitivity is turned all the way up to 9. Please help or they will be going back to the shop for a refund
Hi Katie. Thank you for reaching out and bringing the SpaceSense issue to our attention. We apologize for the inconvenience this is causing. To help you resolve the issue efficiently, please contact our support team directly through the WiZ app by going to Settings > Help Center > Live Chat or Email. Our agents will be happy to assist you. Looking forward to hearing from you soon.
I'm guessing you never got it working? Seems like a good idea but my lights are just turning on all the time. Granted I just set it up but I imagine you'd have to have the optimal conditions for this to work
Hi. Thank you for your comment and rest assured that we will do our very best to assist you in resolving your issue with "SpaceSense". There are a few requirements to set up "SpaceSense" for the best experience and you may refer to the FAQ below for more information on this. signify.co/3X8j6ru For further assistance, kindly tap the "Contact us" option at the bottom of the FAQ or reach out to us via the in-app chat support by opening your WiZ application, going to "Settings", tap "Help Center" and select "Live chat".
Hi, Thank you for writing us a reply to a comment on our post, and rest assured that we are committed in providing you a solution to your issue with your WiZ motion sensor promptly. To do so, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. We look forward in assisting you to identify the main cause of this issue while providing you a solution soonest.
Hi there, thank you for your comment. To use Spacesense, you'll need at least two bulbs or more. The more bulbs you have, the more accurately they can detect your presence. This is because Spacesense uses multiple processors to work together and provide more precise sensing. Feel free to contact us directly as we are more than happy to assist you with this.
After buying my first pair of WiZ Gu10 Wifi RGB lamps (which support SpaceSense), I find a shame that the Matter implementation is lacking. In Home Assistant, the Fade settings are not configurable which is super annoying. Also, SpaceSense is not exposed to be configured neither. It's like Matter support was added just for marketing.
Hi. Thank you for your feedback and for bringing to our attention the limitations you've encountered with the Matter implementation for our WiZ GU10 RGB lamps. We would like for you to refer to this FAQ below for Matter Compatible Product List: signify.co/3X4r44V Alternatively, you may reach out to us via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team. We look forward to hearing from you, and we hope to serve you soon.
Hi. Your comment on our post is much appreciated. If you ever have any questions or need assistance, don't hesitate to reach out our support team by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
Wiz white light bulb A67 E27 TW max 13 W White light only 2700k to 6500K. Best ever bulb for studing. 13 W spot on . Good lumens - about 1500 lumens. Much better then 9W. 9W is too dark for studing. At the morning I put it on 5500K or 5000 K which improves concentration according to research . In the late evening I put it on 4500K or 4000 K to not reduce melatonin secrerion in the body ( needed for sleep). Before sleep and after studing Input it on 2700K or night mode to relax. This is the only bulb I can do it - all the other companies make 9W or 11W which is to dark for studing . The one thing I love the mosr about the Wiz ( v2) app is the ability to choose white light Kelvin tempIt is a must !!! Every student should have this bulb. RGB is a gymic ; I am using the white light bulb not the RGB.
Hi. We appreciate your comment. We're so happy to hear that our WiZ A67 E27 TW white light bulb has become your go-to study companion. Your detailed breakdown of how you use the adjustable color temperature throughout the day is incredibly insightful. It perfectly highlights the benefits of this bulb for students who need to optimize their focus and sleep patterns. If you ever have any questions or need assistance, don't hesitate to reach out our support team by going to (Settings > Help Center > Live Chat or Email).
I don't understand these great reviews. I just bought these and it doesn't work as stated. I can trigger the lights but they NEVER turn off. If I toggle the power off/on then the lights stay on bright white and NEVER turn off for motion detection. These videos are under ideal situations. I'm ready to throw these bulbs in the trash.
Play w sensitivity. Mine works best at 8 or 9. Keep trying, you will figure it out after a while. Depends on room size, distance between bulbs, if calibrated correctly within app, etc
Also check router settings, is it a mesh system, regular single router, etc? Power cycling router helps organize devices into communicating correctly as well
Great feature, but why do they have to lie about it? AI is great for finding possible cancer spots in a picture, but they are a GUESSING ALGORITHM, this is why AI cars fail, you can not use GUESSES to drive a car. I think it's mostly going to be alright that it guess if a person is moving around in a room. Until it decide to turn off the light and my old mother falls and die.
Hi. Thank you for your feedback on the WiZ Spacesense feature. We appreciate you acknowledging its potential and understand your concerns about its limitations. We prioritize the safety of our users. Spacesense is a brand-new innovative technology that uses your light’s Wi-Fi connection to determine movement. You can refer to this link for information about Spacesense: signify.co/3VvEQM0 At the same time, please reach out to our support team via the application for any assistance or clarification. We're happy to help.
Can we just appreciate this type of tech? It’s truly magical
Hi there, thank you for your comments. We are appreciated that you like it. In case of any issue, you can reach out to our support team via the chat in the app (Settings > Help Center > Live Chat).
I looked for Philips hue and will now purchase WiZ✌️ Very cool concept!
Hi.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Feel free to get in touch with our support team via the chat in the app (Settings > Help Center > Live Chat) if you would like to further discuss anything. Thanks!
Hi. Thank you for your comment. Please contact our support team so that we can better understand the situation and work on improvements.
From the WiZ V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support.
Great....works nicely....Thank you for this great feature.
Hi. Thank you for your comment. We are happy you are enjoying the feature.
Feel free to get in touch with our support team via the chat in the app (Settings > Help Center > Live Chat) if you would like to further discuss anything. Thanks!
Is beacon light also supposed to be activated on off w motion?
Will spacesense turn on the lights also in daylight? Can it somehow sense darkness just a a motion sensor does?
Hello,
Thank you for your comment. Regarding your inquiry, we would like to inform you that Spacesense uses your light’s Wi-Fi connection to determine movement. Thus, we would appreciate if you could refer to our FAQ as per below:
signify.co/4h9qoDz
Additionally, feel free to reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
Looking forward to hearing from you soon.
Feature Request - Motion sensor zones, that are independent of room zones. ie. a motion zone may want to contain lights in hall and living room.
Can create more “rooms” within a room, basically label more sections and assign appropriate lights🤔
Question 1: When i hear machine learning and analyzing, i think about power consumption for processing those analytics. How much more power consumption is required compared to a normal light without space sense?
Question 2:
I also wonder: since there is no light sensor this would mean the lights also turn on when the sun is shining in the room? Or is there a way to enable space sensing only from sunset till sunsrise for the current location?
Hi.
Thank you for leaving us a comment and listing two questions for us.
We would need to further learn more about your queries to provide you an accurate answer and for us to do, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
We hope to hear from you soon.
Good job. I like the bit about it getting better over time. Please make it so we can more easily identify individual lamps so we know which one is near the "center of the room", etc. Thank you.
Hi there,
We thank you for your suggestion. We are always improving and look forward to working on this for you.
You can name the individual bulbs. If one is closer to the center then just use that one
How do we know what device is compatible because i have a Philips smart bulb
HI there CacaVaca, currently all devices that are Bluetooth enabled regardless of manufacturing date work with SpaceSense. You will be able to confirm if your device has the bluetooth by referring to the packaging box, but please do also feel free to reach out to us, and we will be happy to confirm for you as well.
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Yes when i try to do spacesence it says “Make sure that the devices you have selected are connected to the same network and the same Wi-Fi access point. Mesh networks may not support SpaceSense.” But my bulbs are connected to the same internet
Hi there CacaVaca, thank you for your kind reply. We may need to troubleshoot this for you and do seek your assistance to reach out to our support team.
From the WiZ V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support.
It works 50/50 with 2 lights. Reason I say 50/50 is because the beacon light does not turn on. Is there a way to make both lights in a 2 light setup, turn on?
Hello,
Thank you for your feedback and for sharing your experience! We’re sorry to hear that the beacon light isn’t turning on as expected in your two-light setup.
We would like to assist you on this matter thus please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
Looking forward to hearing from you soon and to assist you further in resolving your issues.
@@WiZlighting The problem was that clients on my WiFi was not allowed to see each other, after letting them see each other, it works flawless. Also, WIZ Help Center was very fast at responding and helping :) So just putting it here, dont setup your WiFi so clients cant see each other.
Hi @fwest6347
Thank you for the reply, and we have noted down your feedback on how your issue was resolved to the relevant department for future improvements.
Additionally, we are very happy to learn that our support team provided you a great service as we are committed in providing the best service as possible.
We would also like to welcome you to the world of WiZ, and thank you for the continuous support.
Unfortunately, this product is useless in my case as it needs two lights, and this information should be clearly stated on the box or Amazon listing (where I luckily purchased mine as they are going back). I wanted the light in the toilet to turn on automatically, but I can't do that since it's the only one there. I also wanted a light in the hallway to turn on when someone walks past, but I can't do that either since it's the only one there. Please change your Amazon listings to make sure people are aware of this before purchase.
Why i my e27 bulbs say they are not compatible? I have in same room 6 bulbs. What is problem?
Might be an older bulbs you got from Wiz.
Hi Mihael,
Thank you for your interest for SpaceSense. We can assure you that the SpaceSense compatibility check within the app is very accurate but if you would like further confirmation, our support team can help provide a confirmation as well, using their internal system, should you no longer have the packaging box.
If you are going ahead to purchase new lights to enjoy the SpaceSense feature, please use the information in the following link to confirm the compatibility:
signify.co/3IMucf9
@@rasmusvestergaard4155 i have buy them 3 months ago
@@WiZlighting you probably still sell old bulbs. I buy them 2 months ago
@@mihaellinc2481 yeah okay, sounds new enough but when i bought new ones today which was placed inside of one of their lamps, those were old wiz bulbs, so you have to buy them without them being pre set into lamps if that makes sense.
Hope you get it solved
I wish we could choose which lamp in the room to turn on. 😢
Greetings, valued user.
First and foremost, thank you for leaving us a comment and suggesting an amazing feedback for us.
We will keep in mind of your feedback when we improve on our application.
If you have any issues or have any other suggestions or feedbacks, feel free to contact us via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
Create another “room” label within the room , assign bulbs you want triggered
good idea but they need more options. for example a light sensor or the possibility to choose an option / sundown/up
Hi there User.
Thank you for your feedback! We're glad you appreciate the concept of our product.
Your suggestion for additional options, such as a light sensor or the ability to choose options for sundown/sunup, is valuable to us. We're always looking for ways to improve and enhance our product to better meet the needs of our users.
We'll definitely take your ideas into consideration as we continue to develop and innovate. If you have any further suggestions, feel free to reach out to our support team via the apps. Open the WiZ V2 app, tap Settings, scroll down to Help Center, and start a Live Chat.
is it possible to trigger alexa routines with the motion detected by spacesense?
I just set up 3 wiz smart sense downlights and cannot get the motion sensors to work.My settings are: Phase 1: 24 hours/When motion detected:On /When no motion detected: off/Delay: 4 mins Your lights change to: off / Sensitivity is turned all the way up to 9. Please help or they will be going back to the shop for a refund
Hi Katie.
Thank you for reaching out and bringing the SpaceSense issue to our attention. We apologize for the inconvenience this is causing.
To help you resolve the issue efficiently, please contact our support team directly through the WiZ app by going to Settings > Help Center > Live Chat or Email. Our agents will be happy to assist you.
Looking forward to hearing from you soon.
I'm guessing you never got it working? Seems like a good idea but my lights are just turning on all the time. Granted I just set it up but I imagine you'd have to have the optimal conditions for this to work
Hi.
Thank you for your comment and rest assured that we will do our very best to assist you in resolving your issue with "SpaceSense".
There are a few requirements to set up "SpaceSense" for the best experience and you may refer to the FAQ below for more information on this.
signify.co/3X8j6ru
For further assistance, kindly tap the "Contact us" option at the bottom of the FAQ or reach out to us via the in-app chat support by opening your WiZ application, going to "Settings", tap "Help Center" and select "Live chat".
Curious if you got it to work? Mine won’t even turn off once the delay time is reached.
Hi,
Thank you for writing us a reply to a comment on our post, and rest assured that we are committed in providing you a solution to your issue with your WiZ motion sensor promptly.
To do so, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
We look forward in assisting you to identify the main cause of this issue while providing you a solution soonest.
Doesn't it work with a single bulb?
Hi there, thank you for your comment. To use Spacesense, you'll need at least two bulbs or more. The more bulbs you have, the more accurately they can detect your presence. This is because Spacesense uses multiple processors to work together and provide more precise sensing.
Feel free to contact us directly as we are more than happy to assist you with this.
After buying my first pair of WiZ Gu10 Wifi RGB lamps (which support SpaceSense), I find a shame that the Matter implementation is lacking.
In Home Assistant, the Fade settings are not configurable which is super annoying.
Also, SpaceSense is not exposed to be configured neither.
It's like Matter support was added just for marketing.
Hi.
Thank you for your feedback and for bringing to our attention the limitations you've encountered with the Matter implementation for our WiZ GU10 RGB lamps.
We would like for you to refer to this FAQ below for Matter Compatible Product List:
signify.co/3X4r44V
Alternatively, you may reach out to us via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
We look forward to hearing from you, and we hope to serve you soon.
Brilliant
Hi.
Your comment on our post is much appreciated. If you ever have any questions or need assistance, don't hesitate to reach out our support team by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
Wiz white light bulb A67 E27 TW max 13 W
White light only 2700k to 6500K.
Best ever bulb for studing.
13 W spot on . Good lumens - about 1500 lumens.
Much better then 9W.
9W is too dark for studing.
At the morning I put it on 5500K or 5000 K which improves concentration according to research . In the late evening I put it on 4500K or 4000 K to not reduce melatonin secrerion in the body ( needed for sleep).
Before sleep and after studing Input it on 2700K or night mode to relax.
This is the only bulb I can do it - all the other companies make 9W or 11W which is to dark for studing .
The one thing I love the mosr about the Wiz ( v2) app is the ability to choose white light Kelvin tempIt is a must !!!
Every student should have this bulb. RGB is a gymic ; I am using the white light bulb not the RGB.
Hi. We appreciate your comment. We're so happy to hear that our WiZ A67 E27 TW white light bulb has become your go-to study companion.
Your detailed breakdown of how you use the adjustable color temperature throughout the day is incredibly insightful. It perfectly highlights the benefits of this bulb for students who need to optimize their focus and sleep patterns.
If you ever have any questions or need assistance, don't hesitate to reach out our support team by going to (Settings > Help Center > Live Chat or Email).
I don't understand these great reviews. I just bought these and it doesn't work as stated. I can trigger the lights but they NEVER turn off. If I toggle the power off/on then the lights stay on bright white and NEVER turn off for motion detection. These videos are under ideal situations. I'm ready to throw these bulbs in the trash.
Hi! Thanks for your feedback. Need help? Our 24/7 support's a tap away via WiZ V2's Help Center (Settings > Live Chat). We're here to assist!
Play w sensitivity. Mine works best at 8 or 9. Keep trying, you will figure it out after a while. Depends on room size, distance between bulbs, if calibrated correctly within app, etc
Also check router settings, is it a mesh system, regular single router, etc? Power cycling router helps organize devices into communicating correctly as well
Great feature, but why do they have to lie about it?
AI is great for finding possible cancer spots in a picture, but they are a GUESSING ALGORITHM, this is why AI cars fail, you can not use GUESSES to drive a car. I think it's mostly going to be alright that it guess if a person is moving around in a room. Until it decide to turn off the light and my old mother falls and die.
Hi.
Thank you for your feedback on the WiZ Spacesense feature. We appreciate you acknowledging its potential and understand your concerns about its limitations.
We prioritize the safety of our users. Spacesense is a brand-new innovative technology that uses your light’s Wi-Fi connection to determine movement. You can refer to this link for information about Spacesense:
signify.co/3VvEQM0
At the same time, please reach out to our support team via the application for any assistance or clarification. We're happy to help.