Celfocus at FutureNet World: GenAI in Telco Operations, A Gamechanger?

At FutureNet World, in London, Carla Penedo, Director of Offer Development & Innovation at Celfocus, presented “GenAI in Telco Operations: A Gamechanger,” discussing the potential impact of Generative AI on network operations. Key topics included the role of GenAI in operational efficiency in transforming real-time conversation transcripts into actionable insights, its significant business value, anomalies detection, information retrieval and field service.
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