LV Surprise, New Hermes Earrings and other Shopping!
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- Опубліковано 1 жов 2024
- Went to the mall and got a lot more (info and frustration) than I bargained for! But I love my new earrings!
Hermes Farandole earrings-
Preloved go.magik.ly/ml...
New www.hermes.com...
I’m Wearing
Nail Color- go.magik.ly/ml... (Veil 4)
Pendant- go.magik.ly/ml...
Lip Duo-
Merit Baby go.magik.ly/ml...
Merit Mapleton go.magik.ly/ml...
Small Box Cutter- amzn.to/3SiqxZ...
White Pants- go.magik.ly/ml...
Sweater- go.magik.ly/ml...
Shoes- go.magik.ly/ml...
HOW TO CONTACT ME:
EMAIL: justjenniferv@gmail.com
INSTAGRAM: justjennifervi
Jennifer V.
P.O. Box 193
Windermere, FL
34786
U.S.A
**NOT sponsored in any way. Nothing was given to me unless stated in the video. Some links may be associate links. All opinions are my honest truth.
I believe the issue with your LV bag is humidity. Welcome to Florida.
Have you considered reaching out to your contact at your old store regarding your pochette metis? I would try that if I were you. Just as a general rule for me, when LV offers to take the bag back, I always do it bc it wasn’t an easy decision for them financially (not just my bag but all PM or multicolor in the market etc) and you never know when they will change their policy. I hope you can get it resolved. Not just the money but this kind of thing leave a bad taste. Happy wishes!
I thought the same thing
Maybe try a different LV store. Wonder if you might be able to contact the first store you took it to. I honestly feel it's different from individual manager to manager. You could also contact customer service via online/phone. Just some ideas. Hope all gets resolved.
I agree, try a different store
I believe people were buying used bags with the goal to return in store and get full credit back. They would buy bags with known defects to profit from the "return".
LV should stand behind their products, regardless of where you obtained the bag. What if it was a gift from an ex? What if it was handed down? No, this is not okay. I am very disappointed.
Absolutely! So many mommies save bags to hand down to their babies, this is ridiculous.
Omg… I would write head office in France!
I think it is their way to push customers away from preloved.
If it was a gift or handed down I believe they could look up the name of the person who purchased it in their system. Jennifer’s problem is that she doesn’t know the name of the person who originally purchased it because she bought it off a website.
An ex ? I’d throw it away. I married my love and literally auctioned off my ex purchased broken for charity
I’ve heard of places that ask for receipts and others that don’t. You should try the customer service line or reach out to your old SA. They might help you out. Worst case, it’s a glazing issue so see if leather surgeons can reglaze. Hope it works out and please keep us updated! ❤❤❤
I agree with this! I reached out via the app to have glazing repaired on some straps that are known to have glazing issues and they accepted - I purchased this bag pre-loved as well and did not get asked for a receipt. I have also heard the “policy” varies by store
@@epm2012 I agree - try with customer service! I have had things I inherited from the 80's that they have fixed recently.
I understand the position of LV. I have had 2 bags deemed defective and received credit for purchase price, no adjustment to current retail price. If someone can purchase used at a reduced price and then receive full credit that isn't fair that they would gain on their purchase. I understand more loyal treatment to the actual purchaser/customer. While I feel quality issues shouldn't happen, I am not aware of other companies who do as much as LV years later. In my state, car lemon laws only apply to original purchaser within a much shorter time period than LV has replaced defective items and a car is a much larger purchase. FWIW, I only purchase new from LV with hopes they may stand behind their product if there are issues and not tell me wear and tear.
I can understand this viewpoint. Very well said.
There have been waayyyy too many problems with LV and their glazing! It scares me away from them for sure! Also Jennifer, their return and fixing policy seems to depend on the two people standing at the counter and their views at that moment! I bet if you went back to different people at either this counter or another LV store, you would get different responses each time.
Call customer service I had to do they with my LV store. They wouldn’t budge and customer service worked with me
Rago Brothers is reputable and they work on LV, they do glazing. I’ve had them shorten a strap and they did a great job on the glazing.
Thank you!
I think the LV policy changed (or so I have been told) when the reselling business boomed. LV representative told me that because of this the company no longer will stand by the products that are resold. I actually respect that. The reasoning was that people buy bags at Goodwill or on eBay and then expect LV to honor the repair policy on bags that were definitely NOT loved just used.
I agree. I remember even up to a couple years ago repairs were always free.
I keep all my receipts even groceries. I need them in case proof of purchase is required. I keep them until I know I’m satisfied.This is a must in the U.K. I suggest if dealing with Fashionfile choose purchase with original receipt just to be safe in future. You never know❤️
I’m so sorry this happened to you, that would be upsetting! Especially because you are honorable. If you think about it though, not everyone is as honest. Not only could bags have been stolen and resold (as happened to my sister in law), but some people buy them for considerably less on eBay and then return known defected bags to LV expecting to get a new one in return.
I blame the depravity of morals for this situation. I really hate it for you though!🥺♥️♥️
I would say my grandmother gifted it to me and don’t know when she purchased it and she is dead. I mean, this is nuts. They should stand behind their merchandise. Even if I had to pay for it out of pocket.
But why is LV not having a secondary used option on their website to sell? Then they would lose less money that way. 🤔
LOUIS VUITTON ALWAYS DOES THIS. they will NEVER help the people spending money on their products but people still buy from them. SO ANNOYING
I thoroughly enjoyed your video as always.❤ And thanks for the LV info, that made me rethink about buying preloved as well. I do too usually love going the preloved route to find good deals. LV is one of my FAVORITE luxury fashion houses but gotta say I’m a little disappointed with their new policy …🤔
Jennifer, I am so shocked that LV doesn’t stand behind their products but can literally understand the new policies to save their Company millions.
The is just a thought, maybe the Second Hand Market, whichever Company or individual could come up with the original LV receipt. I know this is a shot in the dark, but a 5 minute email, the worse thing they can say No. (What is this lady crazy?)
Maybe Second Hand Sites can up their game and require the original receipt to protect the new honest buyer, in case of future issues with the bag, when they visit a genuine LV location.
I am so sorry for your experience but maybe You could be our Trailblazer and protect us, as honest and decent buyers!
Maybe something positive out of this mess.
Something similar happened to me with LV, except I had receipt, original box, everything. I bought a new Marignan around 5 years ago in Chicago…loved it and everything was great with the bag until a few months in the microfiber lining started to smell…the only way I can describe it is a mildew musty odor. Very strong where other people can smell it if I carry it. Just terrible. When I used it it made my small leather goods smell as well. I didn’t do anything right away because I don’t live near a LV boutique and I was hopeful it would go away with time. I finally took it to LV in Nashville green hills and talked to manager and a sales associate…explained everything, never spilled anything in it, etc. They kept the bag and got back with me a couple of weeks later. I figured that would give me a new bag or give me a store credit for a bag…they’ve done that before with my neo noe that had glazing issues. They replaced the neo noe with a new one. I was prepared to buy a more expensive bag if they had offered a credit. But their response was I could replace the lining for around $1000 out of my pocket. That’s almost half the price of the bag new. I think it was $2200 -$2400 when I purchased it. It was definitely a flaw with the lining and they didn’t stand by their product. I thought about taking it to another boutique and try again, but not sure. I can’t use it and can’t sell it. I had sales receipt, box and everything. They said it was not a known issue with this bag and their policy does not allow for a replacement. I haven’t bought anything else from LV and probably won’t. Now I’m more into YSL, Gucci, and Celine. They lost a good customer and I’m sad about it. Sorry for the lengthy comment, but I’m sorry they did similar to you. If there is a quality issue, for that price bag, I think they should make it right with the customer. It’s not true if you buy new they take care of you…I’m proof of that.
Ironically I have noticed an odd smell with my pochette Métis too! No other bag has this weird smell, and I put silicone packets and air paper in them, very meticulous about caring for them.
@@362mslaura Mine is really sour and strong. If I try to carry it my husband can smell it-it’s so bad I just can’t use it. I’m sorry you have a similar issue.
@@conservativegirl3371 That’s it! A sour smell!
My Marignan also has a slight but different smell that isn’t pleasant, I wonder if more people have noticed but not brought it to the attention of LV. I have an appointment schedule for a call with LV for a repair, I am definitely going to ask about the Marignan at that time.
@@luckatyPlease let me know what you find out. I just took mine into a second boutique in Dallas when we were there last weekend and they also sent it off. Just heard back today they are not going to repair or replace. I have receipts, box and everything and it is well taken care of in great condition except for odor. Ugh! Very disappointed in the brand…quality has gone down and they are not standing by their products. I’ve got my classic collection items from LV that I’ve purchased over the years, but not buying anything else.
I have the Boulonge with black leather……I love it! Shoulder and crossbody it’s great. The chain is great as well. I cannot say enough of about this bag!
Same! I also have it in black. I can’t figure out why this bag isn’t more of a hot item because I think it’s amazing.
@@KimFiscus816 My feelings exactly. Also have it in black. It's a gem.
I bet you can find a reputable shoe cobbler that can clean up your bag. Don’t give up on it yet!!
Nope!!! I don’t like the LV response! Do you still have any relationship with SA up north? If so, I’d contact them and tell them you are now ready to have the bag switched out….see what their response is and go from there! I’ve heard both….pursue another LV store for repair!
Submit the form online for a repair. They will charge for the repair however but no receipt required
I have many,many bags and I looovve the Bolougne bag. So so good!! Honestly probably the best LV bag, yep I said it
Oooh! Good to know, thanks!
I absolutely love that you tell us everything! The recipe thing is so something that I would do and later cry about 😂😂💛💛
😊 I can't be trusted out in public. I always tend to say or do something ridiculous and then I get the giggles. 🤦🏻♀️
Bedos leatherworks on here will mend your bag. This is why i cant buy a designer bag. The designers dont care about us.
Thank you!
I thought LV only had a one year warranty. They replaced my very 1st one when I had an issue with the zipper right under the one year mark. Another one had issues with the handles and they replaced those. They both happened under one year and had no issues with them taken care of. The glazing being gooey sounds like could be from heat or humidity. I can understand that they would only have a warranty for the original purchaser. I didn’t think they are marketed as lifetime warranties.
When you said you were taking your bag to LV to see if they will replace it I thought, good luck with that. I bought a Pochette Métis in empriente in 2017/18 from the online store and when it was only a year old the leather started peeling off near one corner. I took it into LV and they said it was normal wear and tear and wouldn’t replace it. It’s not like any corner wear I have ever seen and the corners themselves are fine. It was only a year old, I had the receipt with my name on it and they still wouldn’t replace it. So it seems to me that they don’t stand by their products whether you buy them from the store or preloved so you may as well do as you please. I will be taking my bag to a leather surgeon as we have a really good one in Melbourne.
LV up their prices so much it's crazy. They make a lot more than they lose. Sorry just my opinion. Lol I hate it for you girly. I have found a junk drawer just gets junkier. Lol I carry a chapstick, the lip of the day my inhaler any other maybe necessities I carry in my car. Lol
I like your idea of carrying other necessities in the car for the rare event you may need them. We all have a habit of carrying around all sorts of stuff in our bags, every day and we might need it perhaps once a month when we are out and about!! Extras can also be kept at work in the desk drawer!
So why are they fixing a bag I bought 20 years ago in CANADA. I don’t have the receipt or any proof of purchase. I’m getting it fixed here in FLORIDA. So….this sounds sketch
This is a glazing issue that apparently, according to LV, cannot be repaired. That's why they replaced the bags with the problem years ago. I offered to pay for repairs. Not possible. They agreed it was authentic.
It’s disheartening to hear about LV. They actually made more profit in the year 2023.
If you would like, you can still reach out to customer service and ask .
And what happens if you gift someone an LV product!?!
I love preloved too. Have you thought about having the bag repaired? I know its more cost to you, but that maybe an option.. I don't know.
Hey Jennifer, that is awful about LV. I have heard things are getting much more hairy and declining with the brand. I have several bags and I love mine, and my accessories, but I have no plans on buying anymore right now. For one they have tripled in price and I am only willing to spend so much. I love designer bags but think some take advantage of their customers. This being a prime example. It shouldn't matter where you bought it they should stand behind it. Considering they have gone up significantly in price, yes, I know the economy is in an awful state right now but they should stand behind it. Period. I see the logic you mentioned but that just does not sit well with me. I hope you can do something with it. I pray nothing happens with mine. I bought the black and monogram print off fashionphile myself a few years ago, and paid more then it was worth b/c I couldn't find one just like it and I don't think I have the original receipt either. Yikes! Love the Hermes earrings!
Thanks for all the LV info, good luck deciding what to do with the bag, can't imagine there is anything to do except trash it? ~ you look beautiful with your new earrings....so glad that worked out nicely, love the recipe story, lol. And that particular mall looks beautiful ! Enjoy the beautiful weather, such a mild winter up north.
I loved the recipe story. Imagine if you'd just kept shaking the recipe in her face and getting upset yelling WHERE IS MY PURCHASE! WHERE IS MY PURCHASE! Sorry about the Pochette Metis situation as that does sound extraordinarily frustrating. Definitely try reaching out to your OG SA and see if that's a universal policy or if they'd still honor their original policy in Chicago.
Would LV have repaired it, if you offered to pay for repairs? (Eg, like for a car, out of warranty.) In Australia, we have a UA-camr who gets many of her pre loved pieces refurbished, but she pays for it. Just a thought. Great video, and I love your channel.
I offered to pay for repairs. They say it can't be done. Thank you!
I’m guessing you got the Metis preloved because it was so hard to get, so they didn’t really lose money because you couldn’t get it from them ! Can they reglaze the bag at a fee so that you can still use it ? ❤
I have never had a problem repairing a second hand item but only done it a couple times. One thing that has changed is the astronomical repair costs. Ex: speedy 35, they previously quoted me like $680 for all new leather, I decided to wait, a year later it had jumped to well over $1200. With a new zipper it would have been closer to like 1400. I found that ridiculous. It’s from my birth year and I always planned to have it re done, but now it’s too much! I love the pochette metis and I hope they help you. Following your repair saga!
I find that very hard to believe that LV won’t take your bag in for repairs. I just sent in my LV Petite Noe to have my strap changed. I bought it pre-loved years ago and I can’t remember if I got it from Fashionphile or Yoogi’s closet. And I didn’t have to provide a receipt. I sent it in back I Jan of this year. Also Living Lux with Meredith sends in all her pre loved bags to get the leather changed out. I think you should speak to another SA or call customer service TBH. That’s so disappointing to hear. And I really hope you get your problem resolved.
You know they could find the receipt from their side…..boooo
I wondered about this...
LV has quality control issues. They should back up poor quality issues beyond control of owner. You pay for the LV, not quality of materials used. Chanel is the same. Their quality has suffered in past few years while they hack up the prices. IMO not worth it.
You might want to check another store because I live in Florida and I bought a preloved item and the store I. Jacksonville replaced my item without a receipt and thar was a month ago
I just purchased a Clunny bb from Mercari last month and the women I purchased it from send me the gift receipt (she purchased on line) it has the last 4 digits of her Amex and her address info and order number on it. I saved 800.00 buying the original style with the thicker handle that I like better than the new handle. Me being a Gemini as well I totally understand you seeing things from both sides. I can’t help but wonder though your case is extreme to me. You can’t get the strap out of the bag!!! That’s just outrageous that they won’t stand behind something they know was a problem with that bag to begin with!!
Try contacting the pre-loved vendor and explain the bag is defective and LV is only asking for the name of the original purchaser to get the bag replaced. Ask them to kindly contact that person to make the request to vouch for the bag with LV. I don't see how that person would say no especially since you were a good customer to them. I wouldn't give up just yet. All you need is the name of the LV account they can verify in their system. Then they can replace the bag. Best of luck.
Would LV resolve the issue if you had the original receipt but not in your name? Or if you had the name of original purchaser and LV could verify within their system? Like you, I’m trying to make this make sense.
How can they do that? It’s their craftsmanship that is wrong with the bag and everyone knows it. How do they repair bags that ppl buy in horrible conditions and send in for repair? It’s not like they have the receipt. I would try going to a different LV store.
I have that bag you’re looking at and I like it, fits all my necessities but just to let you know the bag does crease a little up by where you clip the chain/strap.
From strictly a business or contractual perspective, you aren’t their customer when it comes to this specific bag. No company would replace an 11 year old item that was not purchased directly, and might not even if it were. That said, being that this is a known issue they should have offered some kind of resolution.
The same thing happened to me with Coach recently! I purchased a bag years ago, back when they were lifetime guaranteed. Well, the glazing came off the straps, so I took it in for repair and they tell me their policy changed and will now only repair for one year. How is that okay? Part of the reason I bought it from the boutique in the first place was because it had a lifetime guarantee and they won’t honor it. Ugh!!!
Hi Jen
The earrings are so cute. Sorry to hear about the bag, that stinks. They know there was a problem with the bag and they know the bag is real. That was a lame excuse in my opinion. How do they know if you buy a bag from them then gift it to say your daughter then years later she gives it back to you because she doesn’t love it anymore then you take it in for a problem they do not know how many people may have used it. Have you thought about calling your Chicago store and asking them what they would do? I am just wondering if they are being difficult because you have not purchased from that store.
They don’t have to replace a bag that can’t be proven as an original purchase but they should repair it when it’s a known manufacturing issue. And still for free if it’s an authentic bag. It’s an error of manufacture not user error. They should stand by the product regardless of if you are the original purchaser. What if it was a gift and you didn’t want to make the gift giver feel bad that their gift sucked? If it’s a manufacturer known issue than they should repair it for free. Not replace it but repair it.
They are losing money to pre loved because they jacked their prices up to high. At the very least they should allow you to pay to have it fixed. I know you love their stuff, but they would have lost customer over this if it were me and I would have told them that. Can you find a reputable hand bag spa to fix it so you can use it?
I would try in another LV store… this doesn’t make any sense. It’s an authentic bag and this glazing issue is well known by them…
that sucks.. these lux brands have gotten out of control. the point of spending that amount is for the perks! the service, the cleanings, repair, status, etc. smh
Still watching the video, but have you asked LV if you could pay for repairs instead of having the bag replaced? Also maybe just say it was a gift years ago and not mention buying it preloved?
I offered to pay for repairs. They say it cannot be repaired.
what a dissapointment for you ! why dont you try other LV stores, you might get a different outcome. What are you going to do with the bag now!? are you still going to use it???
I'd reach out to them directly through their website and see if they would help.
Hilarious, giving her your recipe 😊😊
Is that their nice way of telling you it’s a fake?
No. They agreed it was authentic. They could not repair it, but could only replace it with the original receipt.
I totally get why they would not stand behind a product that you did not purchase off of them. Do we really expect them to replace a bag that you did not purchase from them? No one could stay in business if that was done. If you buy used-no matter condition you except that there is no warranty. I get it sucks but the bag is what 10 years old? I mean I don’t know of a product that has that kinda of warranty. Just MHO. Love your video’s so do not take this wrong-just my thoughts on the matter.
I completely understand your viewpoint. Well said. I just know that many, many, many of the pochette metis bags were replaced with this exact same issue. It was a well known manufacturing issue. Not a general wear and tear issue. And it is proven authentic. I would happily pay for repairs, but it cannot be repaired, according to them. These parameters make it a bit of a different situation, somewhat. Thank you!
Does LV have a lifetime warranty. I don’t know a company that has that. There has got to be a cut off at some point, otherwise people will ask for repairs 10, 20, 30 etc. years later.
No, they do not have a lifetime warranty. This particular bag has a well known manufacturing issue with the glazing. LV replaced thousands of them, no questions asked. They are no longer honoring that commitment to replace them. I offered to pay for repairs and was told they can not repair it, either.
No, you do not need any proof of purchase. As long as it is authentic, the item itself is enough. If the Sales Associate determines it is fake, you will be kindly informed that it was not manufactured by Louis Vuitton and a repair will not be possible.
Will Louis Vuitton repair a pre-loved item that I bought through a reseller?
Because Louis Vuitton does not require a sales receipt, it is just as easy to request a repair on a pre-loved piece. Again, as long as it is authentic, it does not matter if you were its first owner or not. However, if the style is very vintage, Louis Vuitton may no longer have the original parts to fix it. If this is the case, Louis Vuitton will not repair the piece
Well, according to the manager at the Orlando Mall at Millenia location...it is authentic. They will not replace it without the original receipt, and it can not be repaired. I have an upcoming appointment with an LV client services person to get more information. I was offered a full replacement in May of 2019 at the Oakbrook LV store. Either things have changed, I was treated poorly and was given incorrect information from the Orlando store manager, or something. Hoping to get to the bottom of it soon. Thank you!
It’s a bit different when there’s an established problem w/ a product due to a manufacturing or fabrication flaw- it’s like a recalled item… makes no sense.
Exactly!!
Re the LV bag~could the bag not be repair at your own cost? My store in the UK has done this on several occasions, never asking for proof of purchase🤔
I asked the manager if it could be repaired at my cost and she said no, it could not be repaired at all. I have a new video now talking about my LV Care Expert appointment. Here it is: ua-cam.com/video/t8gT4RevmdQ/v-deo.html
Also it’s not always that people are trying to save money buying preloved. Sometimes the bag is discontinued and not available anymore
Exactly! That is usually the reason I shop preloved!
I have the Boulogne and it’s one of my top favorites! Love, love this bag!! I have it in black.
Same! Love the Boulogne also have the black. What a great, versatile bag!
Hi is your necklace a David yurman piece? It’s lovely
Hi! It is a mother of pearl pendant go.magik.ly/ml/2058x/ that I put on a 14k snake chain I already had!
What is that a patent for behind you?
Im loving those sunglasses, Jennifer!!!
So if you had the receipt with the actual purchasers name, they would have replaced it?
Yes. When I first asked about it in May of 2019, I could have walked out with a new one that very moment, with no receipt from the original purchaser. Because of the known manufacturing issue, LV agreed to replace the defective bags. It isn't a wear and tear issue, but rather a manufacturing issue. I offered to pay for repairs and was told it could not be repaired. (I've heard other people have been able to get theirs repaired....)
Love it !! I need that bag ❤
Good discussion. I think most very high end fashion houses, and definitely the big 3 (Hermes, Chanel, LV) won't touch anything from a reseller. I get it. They have a right to do it. Do I think it's silly? Sure, but I get it. But now it's just a matter of the consumer being aware. If you are going to buy pre-loved and you are positive about it's authentication, just be aware that any repairs or refreshes will need to be done by a good quality cobbler or leather worker. You will probably get just as good of work for less money and probably less time. Advice for everyone: if you purchased new from store, keep the receipt (scan it in into your computer and just keep in a folder on google drive) or make sure you have a client account that tracks the purchases, then you can rely on the company itself for repairs/exchanges, etc. If you plan to purchase secondhand, find a good craftsman in your area you trust because once you buy pre-loved that store is done with that item. You most likely can't take it back to the source. I didn't think this was new information. I feel like luxury houses have been doing this for several years now.
Unfortunately, even if you buy new from the store it doesn't matter if you have all receipts. The stores only have a short period of time in which they will do exchanges or repairs at no cost and that period of time seems to be getting shorter and shorter. It can take a few years before something is gone wrong because the same bag isn't used daily.
@sheritee7328 oh, I didn't even count the no cost. I always assume they will charge something for repairs, which is why I said a local craftsman would likely be cheaper. And unless there is a known issue and recall (like that period of time with the pochette metis) I wouldn't think they'd take it back after a certain time. If they offer exchanges for known issues, do it at the time. If you wait years to take it in, they will likely tell you that window has closed, despite the fact that the glazing is a known and acknowledged issue by LV and they did, in fact, take returns and exchanges for a time. Can't sit on your hands with these issues.
A 10 year old bag is definitely old and they would not replace, they can fix it for sure if you pay. You should have replaced it when they offered, 15:09 oh well. I guess you can fix and use it. I don’t like resell, because of the fakes, which is why I never buy from.
They say it cannot be repaired. I asked to pay for the repairs and they said they can't do it.
@@JustJennifer very poor service , their loss to turn customers away like that. Research on how to restore old vintage bags, maybe there is a way to DIY repair.
I would contact LV corporate. Tell them it was a gift and you don’t have the receipt.
I completely agree with LV’s perspective. Unfortunately there are a lot of dishonest people who purchase “used” bags with known defects and try to get a new bag from LV.
If I purchase a used Speedy 25 for $900.00. I don’t think it’s fair to go to LV several years later and get a replacement if an issue should arise.
LV guaranteed replacement to the original purchaser, not the purchaser of the original purchaser.
Thanks for this video Jenifer! Great content and I love your earrings!! I love Fashionphile!
Wow… very disappointing about LV. About 5 or so years ago, I received an LV Danube as a gift. It was a preloved bag. We are annual season pass holders for Disney World and I wanted a smaller crossbody to wear while visiting the parks. The bag was in perfect shape. However, I did want to replace the vachetta side tabs, they were starting to wear. I sent LV an email requesting what I wanted to do. They replied with requirements with what they needed to do this, which included many pictures of the bag. I did tell them that it was a gift and I didn’t have a receipt. They sent a confirmation letter/response that they would replace the side tabs and I had a certain amount of days to respond to their offer. Well life happens and I totally forgot and never got the side tabs replaced. My my, how things have changed!!!! And not in a good way!!
Many of my LV bags are in great condition and are preloved. I plan on passing them down to my granddaughters. It’s sad that they won’t stand by their products any longer.
Hi Jennifer! Sorry to hear about your bag :( however that is true of Hermes and most others too about not taking preloved for repair. And actually Chanel won’t repair or anything after 5 years of age. 🙄
This is unfortunate. Is it that they will not fully replace the bag AND will not repair it either if purchased pre-loved? 😮
I have experienced something similar at LV too. I have received a LV gift from my friend and would like to repair it, LV refused because they said the item was not purchased under my name. They need that person to contact LV and show the receipt before getting it fixed. Super annoying
I would try customer service and a different boutique location. I had the metis replaced 3 times, the most recent was in 2022. However I did buy direct.
Look how many viewers you have Jennifer and how word gets out about an issue!! LV should have fixed this issue for you.
After all, their products are so expensive that they should stand behind them!
That's too bad about the bag. I think most of the fashion houses have instituted such policies with the rise of pre-loved market. Chanel tried to stop bags from being sold on the pre-loved market, but they weren't successful. I think your bag still looks great and you should continue to use it.
That is not acceptable…. Management should be involved.. if that store will not do it upper level management should be contacted..
Makes sense. You bought it pre loved. Dub! For all they know , you bought it like that. Use your brain .
Hi Jennifer great vlog and I’ve DM’d you on instagram regarding the LV issue 💚💚💚💚and I’m dead at the recipe 😂 that is something I would totally do
I have purchased all my LV bags directly from LV except the first one was purchased from a LV area in a Neiman Marcus over the phone. I don’t think I saved my receipts. The first bag is not in their system. Hopefully I don’t have issues with it.
LV and similar fashion houses earn billions of dollars a year. The amount of money they lost when people buy pretty loved bags are ridiculous. We must understand that these companies do not only sell bags, they sell many other products, and more than this, they sell a way of life, of course, a false one. The majority of the buyers want to show up the brand. The bags aren't worth the huge price they sell them. So, replace your bag is not a big deal for LV.
I have a problem with a business of any kind not wanting to fix an issue with a faulty product. Especially one that cost as much as a major appliance. LV has astronomical prices on something that will wear out. However, for a 2500 plus bag, with known issues, they should agree to fix it and then offer to tell you it’s a one time courtesy. If you choose a repair or a replacement , it’s a one time deal. Look at all these people, me included, who are stuck with over priced refrigerators that break in a few months. Now because of that, nationwide mind you, the government has gotten involved. Last I heard LG is now in a lawsuit
Wow! LV policy is sad! This means sellers of pre-loved bags need to provide purchase receipts. I have kept mine and when I have gifted bags (my daughter, granddaughter, sister, nieces) I have given them my receipt for the bag. I hope they kept them!
LV such a scam!
I'm on the side of LV with this: their guarantee is with the original purchaser of the item. A generous offer to replace was made in a timely manner and I've always wondered if Jennifer would ultimately regret not taking it.
I knew that with LV. What you can do is only buy preloved that has an authentic reciept. Most sellers know this and offer it. Good luck.🎉
LV should stand behind their products no matter what! They are the ones at fault because of quality. I love LV but honestly the quality is just not what it was and that is sad!!
It depends on the location because I’ve taken soooo many preloved items in and had repairs done or gotten replacement parts and never had to show proof of purchase.
The took my burgundy speedy 30 back and credited me with the entire price and the bag was at least 10 years old…bought at the boutique.
My step daughter recently also went to Louis Vuitton here in Manila to bring her Pochette Accessories bag because the chain broke. She bought it vintage in Japan. They also wouldn’t repair it. They were asking for the receipt. Otherwise they wanted her to buy a new chain instead which was going to cost about $400. I also thought that was outrageous. However, my husband and I recently bought new wallets there and we were told that wallets, suitcases, hard case bags bought from anywhere in the world even without any receipts can be customized with hot stamping and or painting. And we thought that was great service. You win some, you lose some I guess 😅
Or they simply don’t want to replace the bag at no cost . Perhaps they may even have a timeline for items purchased in store?
I would definitely go to another LV store and ask, maybe they just didn’t know what they were talking about.
Thank you for sharing that information about LV. I can understand their policy and it makes me rethink purchasing LV preloved. Have you considered the new YSL 5 a 7 hobo in the small size? It has a similar shape to the LV Blossom and it might be the right size for you. I have my eye on it and I would note that it comes in a lovely shade of taupe (your favorite). 😉☺
I would take the bag to a good cobbler.
Have them dry the best they can. Either use it or resell it? It sounds like because of the resale business they no longer want to transfer the warranty.