When i was 24, I bought my first new car ever. My saleswoman was SO incredibly nice, but she tricked me into first buying a tester at full retail price of a non-tester. When I noticed that, I told her that I didn't want a tester vehicle. I ended up paying full retail price with all the fees, and then the sales manager fooled me into buying $8,000 of addons. When all was said and done, I paid $38,000 for a brand new 2012 CRV EX-L. I thought the salesperson was SO nice and everyone at the dealership was so friendly, so I gave them 5 stars and raved about them in my review. Now I realize that I was a complete idiot and got taken for a fool.
Exactly, and Google is the worst. You can tell, each time a negative review is posted, magically 3-4 positive reviews show up within a day. I also look to see when the review was posted. If I see it posted between 11pm and 5am I know it it a bot.
Yes, to a certain degree you are correct, but it's also true that sometimes negative reviews can be unfair or not fully truthful, so it is good that Google has a process for businesses to appeal these reviews. Meanwhile, it is a lot harder for businesses to create fake positive reviews. If you see a dealer with thousands of positive reviews and a good overall rating, you can pretty much trust that.
I strongly disagree with your analysis on Google reviews. When i bought our last vehicle the finance office wanted us to write almost word for word what you said would be a good review- that he dictated- while sitting in his office. (I deleted the review shortly after) but many do not. In addition you will only see completed sales as deals that don’t go through are not customers and the people upset over hidden fees aren’t generally able to review.
The majority of these reviews concern service and parts. Hit or miss. Also those that do concern new vehicles are largely still on their dopamine new car smell high. Only later when the paperwork is examined do the questions start.
Unfortunately, I have found that in many areas (particularly Chicago) the Better Business Bureau is becoming “business friendly” to those who are willing to pay for memberships. Unfortunately, they’ve discovered that there is income to be made - and it’s not through the consumer.
I was surprised that a central Florida dealership still has market adjustments on some vehicles. The ones I saw were in the 10,000 range. I do have to say I was able to negotiate that item off of my purchase 8 months ago. By the way it is a Honda dealer.
Avondale Toyota in Avondale, AZ has almost always been a no-addendum, "MSRP or under" dealership. They do have some showroom exceptions for add-ons, but I've bought multiple cars in the past that were under MSRP w/o any unwanted add-ons. Additionally, their somewhat unique "One Price, One Person" approach that eliminates the finance office and allows you to deal w/ one person start to finish.
When i was 24, I bought my first new car ever. My saleswoman was SO incredibly nice, but she tricked me into first buying a tester at full retail price of a non-tester. When I noticed that, I told her that I didn't want a tester vehicle. I ended up paying full retail price with all the fees, and then the sales manager fooled me into buying $8,000 of addons. When all was said and done, I paid $38,000 for a brand new 2012 CRV EX-L. I thought the salesperson was SO nice and everyone at the dealership was so friendly, so I gave them 5 stars and raved about them in my review. Now I realize that I was a complete idiot and got taken for a fool.
The problem with trusting ratings is that car dealers know how to manipulate them. They can get negative reviews removed or hidden
Exactly, and Google is the worst. You can tell, each time a negative review is posted, magically 3-4 positive reviews show up within a day. I also look to see when the review was posted. If I see it posted between 11pm and 5am I know it it a bot.
Yes, to a certain degree you are correct, but it's also true that sometimes negative reviews can be unfair or not fully truthful, so it is good that Google has a process for businesses to appeal these reviews. Meanwhile, it is a lot harder for businesses to create fake positive reviews. If you see a dealer with thousands of positive reviews and a good overall rating, you can pretty much trust that.
Carlsbad, Califonia Toyota Dealership has add-ons.
Facts.
i looked up a bunch of local dealers and many had a google rating of 4.3. interesting.
If dealers have add ons, they shouldn't be advertised on this channel or anywhere. And if they are... call it what they are.
Let’s hear some from the north east please
Do the USED vehicle departments if these dealers you featured for Southern CA also share the same Google and YOUR rating?
Most of your favorable dealerships are in California or Florida. All too far away from me to even consider.
Dealers in northeast
I strongly disagree with your analysis on Google
reviews.
When i bought our last vehicle the finance office wanted us to write almost word for word what you said would be a good review- that he dictated- while sitting in his office. (I deleted the review shortly after) but many do not.
In addition you will only see completed sales as deals that don’t go through are not customers and the people upset over hidden fees aren’t generally able to review.
The majority of these reviews concern service and parts. Hit or miss. Also those that do concern new vehicles are largely still on their dopamine new car smell high. Only later when the paperwork is examined do the questions start.
I recommend you also check the BBB rating.
The only thing a business has to do to get an A+ rating is to respond to all complaints. They don't have to solve any of them
@@WhittyPics I still read the complaints to determine if the dealership is decent.
Unfortunately, I have found that in many areas (particularly Chicago) the Better Business Bureau is becoming “business friendly” to those who are willing to pay for memberships. Unfortunately, they’ve discovered that there is income to be made - and it’s not through the consumer.
Good info. If more folks add good dealers, we could build a very nice list!
I see a video, I click like
I was surprised that a central Florida dealership still has market adjustments on some vehicles. The ones I saw were in the 10,000 range. I do have to say I was able to negotiate that item off of my purchase 8 months ago. By the way it is a Honda dealer.
That's total insanity!
You guys rock!!
Avondale Toyota in Avondale, AZ has almost always been a no-addendum, "MSRP or under" dealership. They do have some showroom exceptions for add-ons, but I've bought multiple cars in the past that were under MSRP w/o any unwanted add-ons. Additionally, their somewhat unique "One Price, One Person" approach that eliminates the finance office and allows you to deal w/ one person start to finish.
I'd be interested in finding out how to get the invoice price.
You guys rock. I’m not in the market for a new RAM at this time but will be ready when the time comes.
You both are amazing.Thank you for your wonderful information and videos.
Trust car dealers? That's got to be a joke
I found a couple of scum bag dealers that I know slaps on junk on their cars with 4.8 google ratings.
Many of them will indirectly "buy" your good reviews, or at minimum, ask you to leave a review while you're still riding the high of the new car.
Omg the san Juan Capistrano Guy, I know that coffee shop. Coast coffee and tea!
Any good dealerships in NY
Good stuff.
Faulkner Toyota Trevose pa
That is not what I heard.