Presonus Multi Track Mixer Unreliable for my studio
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- Опубліковано 26 бер 2022
- Hey Guys, I've had bad issues with Presonus Multi Track Mixers. The Studio Live AR22 and the Studio Live Ar16c were both unreliable. Neither had much of a lifespan. About 15 months of service each. Presonus also doesn't stand up behind their products. I am quite disappointed with their customer service and lame response to their product problems. I just can't suggest Presonus to anyone looking to own a reliable multi-track mixing recorder. They really did not show an interest in addressing the faulty hardware they use in their product. I used a ZOOM LiveTrak L-12 to record my session today. It's been reliable for years. Please be mindful of where you spend your hard earned money. Be safe and rock on!
see: zoomcorp.com/en/jp/digital-mi...
came for the review, stayed for the awesome guitar playing. You rock Jake!
Wow, Thanks for the find words Lt Dan. I really wished that the Presonus stuff had a better reliability. Unfortunately, it was a lot of wasted money. In the meantime, I hope that all of your music is going good. There's always room for good sounds so make it happen with your own talents and insight! peace.
Thanks for the straight talk. I was wondering why I was seeing so many as-is mixers on the bay, and wanted to research before building out my new studio. I appreciate the review.
You can rest assured that any other recording mixer will be better and of higher quality and reliability than a PRESONUS. I can't believe that people still buy that stuff. It was an expensive, and very frustrating experience for me. I am quite certain that your experience with any other product brand will yield a better result than a Presonus mixer. peace.
Thanks Jake, appreciate the straight talk AND your respect in handling the criticism of these defective product line - this is WAY more impactful of a review when you present it this way. Thanks!
Hi Tommy, I wish that my Presonus units had worked out but they did not work out for me. After spending money on two defect units it was time to move to a different manufacturer. What really boiled my blood was how the customer service people did not care about their product and used a very disrespectful tone during conversations with me, as a customer. I suppose that they are used to getting calls from many customers that are dissatisfied with the lack of quality of their product. How much money does a person have to spend to get a Presonus product that lasts longer than a year? That question may never be answered. When my Presonus products were working I loved the sound. Too bad it was short lived. Hang tough and be smart with your money. Presonus will NEVER care about their lack of quality or addressing issues with customers. rock on.
Man I was watching this on the presonus page and had to come subscribe. I’m about to go check your jams. You’re 🔥
Thank you for the shout out. I hope that all is well for you. Good health and good music. My experience with Presonus was pretty bad. I actually purchased from them twice and got burned twice. They have the nastiest customer service crew that I have ever encountered. But, I was able to go with a ZOOM product and it's been great to work with. There are many mixers out there that do a good job. Too bad the Presonus people don't have a reliable product. Oh well....life goes on. So, be well and enjoy your music. Rock on.
Thank you so much!!!!
Your opinion will help others
Including myself. Tha I'm in the market, replacing my Mackie 16 Chanel.
Thank you again.
Happy hunting my friend. Buying any other mixer will be better than the pain and agony you'd get from PRESONUS. They are absolutely nasty to customers over the phone too. A true nightmare to deal with. You will be just fine with ANY OTHER mixer. Keep in mind that the Studio ONE software is great. Don't connect them with the nastiness of Presonus.
wow, I was about to buy one today, I'm glad I came across this video.
Hello my friend. You just saved yourself a load of grief and frustration. Presonus doesn't care about customer satisfaction and they certainly do not stand behind their products. Buying just about ANYTHING else will be much more satisfying and efficient. Rock on and stay smart!
@jake smith I use the studio live ar8 usb and used it over 5 years it gets great recordings and still use it record with the sd card with lots of volume and clean sound the daw software is complicated so I use a different program . The recording problems people are getting is in the software not the hardware switch to a different DAW to much latency in studio one artist depending on the computers processor and ram using a terabyte ssd with 16 gigs of ram and i5 processor the mixer has been very impressive. If you use studio one tweaking specific settings in the software will correct the problems. Low end laptops are not good for high-quality recordings.
Happy to read your advice being studio one user … I’m looking for a mix board and sound card to record my different synths ( 10 inputs ) .. and your experience cool me down .. looking also at the zoom , I’m still in doubt that I can record my 10 inputs but also play my vst from my daw thought it ..
Hello Philippe, Thank you for checking out my channel. The Presonus stuff was a fail for me twice. Too much money wasted on a very unreliable product. And the customer service was extremely bad. There are many other options out there. Just about every other product will be better than a Presonus when it comes to reliability. Zoom, Tascam, Mackie, Allen&Heath, and Behringer, etc are all good. You are right to give this evaluation a long look. It's your money. Don't burn it up on Presonus. peace!
This is sad. I was really hoping this had the quality via the name! Usually known for excellent quality. You saved me heart aches for sure! Thank you my friend.
Hello my friend. I have to say that getting ripped off twice by PRESONUS was terrible. Awful customer service and no regards to trying to fix an issue. Just about any other brand will make you happy. Yamaha, ZOOM, Tascam, Behringer, Mackie and others. I should have recorded the conversation that I had with Presonus customer service. They're so bad that you feel sick after talking to them. Good luck with your music and I can tell you right now that your 2024 will be much happier without getting ripped off by Presonus. 👎
@@jakesmith4506 Appreciate you taking time to reply. You already have better customer service than Presonus. I figured they were a rather pretentious brand. Guess I was right. I suppose their super high end stuff is better quality, and they will make time for those clients maybe.
I just ordered the Tascam Model 16. Thanks to you and others, I learned a lot about WHAT NOT to order. LOL. Sorry you had to go through all this. Always a disappointment spending so much hard earned money on what one would assume should last more than a few months or even a year or two. I have synths that are 25+ years old. They still work just fine! Really a shame what Presonus is doing. We can only hope word of mouth and bad reviews puts them under or at least saves others from heart breaks!
I bought studiolive 24R rack mount mixer as a band rehearsal mixer just for in ear monitors during band practice. I even did a 1 hour review of what I liked and disliked about it on my UA-cam channel whenI first purchased it. But overtime I have learned to stay away from Presonus hardware products. I had been using Presonus audio interfaces in my studio. I bought a pair of the quantum 4848 thunderbolt interfaces to use with my studios 56 channel Soundcraft MH-2 analog console around the same time as the Presonus mixer. First the 4848’s clock failed after 2 months so I had to pay $400 to have it repaired then the Studiolive 24R’s line outputs began to fail after 9 months and I baby my equipment and treat it better than I treat a car. But I have had a terrible experience with Presonus products and I now have to spend more money to replace all of it. The products were such terrible experience that I wouldn’t even sell them to someone, or even give them away because I don’t want someone to say I sold or gave them faulty equipment. I replaced the quantum interfaces with a pair of Antelope Audio Orion 32, and I’m searching for a new digital mixer for band rehearsals with at least 12 monitor outputs so a 6 person band I’m in can have 6 stereo in ear mixes. I guess I’ll be trying an Allen & heath console next so let’s hope it’s a better experience! Thanks for making this video and giving your honest experience.
Presonus is a nightmare company. Go with any other brand. Just stay away from Presonus. I purchased a ZOOM L-20. I love it. I already had the ZOOM L-12 and it's was perfect. I still needed the extra inputs for my studio so I went with the brand that didn't break down. Overall, I thin ANYTHING else is more reliable than a Presonus product.
Hello my friend. I am sorry to hear that you are also a victim of Presonus hardware issues. They just don't care. But, you are on a new path and things should work out much better. It's important for all of us to share our musical/technical experiences. In the meantime, be safe and stay healthy. Make 2023 a very excellent musical year. peace.
@@jakesmith4506 yes... i had 2 presonus firestudio.... the second was the replacement for the first...both brokedown after very little use,,, stopped working and just made a fysical buzzin noice inside the interfaces and hot as h..l i went for m-audio insted,,, and its stil kicking after 13 years.
So glad I saw this, thank you. I was about to pull the trigger on two of their mixers and a few other things... I'll avoid PreSonus! Thank you very much for taking the time to post this. Sounds like presonus is just throwing garbage out there. I recently switched from their DAW too... for simple reasons, they don't support and you have to relicense at every boot up. thanks Jake! I'll avoid everything PreSonus from hence forth!
You are a wise person. And, you'll be a lot happier by selecting ANY other recording mixer out there. I definitely got robbed by Presonus. Lousy customer service on top of all the other misery. I have no idea how they are still in business. It's the worst quality in the world of recording mixers. Stay smart my friend. So far you've done your wallet a favor and not thrown your hard earned cash away. Rock on and have a wonderful, musical 2024! peace.
I ran into a similar issue, bought a dead AR16c pretty cheap and in was in great physical condition. in my case it actually started up but the power supply made a weird higher pitched variable noise. Presonus would only send me to one of their repair shops and would not sell me a power supply. I load tested the power supply and it wasn't performing any regulation, as you loaded it, voltages would just drop. I checked everything in the power supply as it's a pretty simple design and ended up replacing the main flyback controller chip. worked perfect after that. One thing to note is that this power supply has a pretty small main rectifier cap and a surge can spike pretty quick and take out the flyback chip. A good surge protector will definitely help a lot on these units.
Hey Odousa, I am glad that you were able to resurrect the unit. Most people do not have the tech knowledge to trouble shoot the way you do. In the meantime, the Presonus team is as uncaring as a rock. I will never buy another item from them but at least you had a happy ending. Have a safe holiday season and rock on!
Fender owns presonus
Thanks Jake, I honestly did not expect a reply that fast, I'm here just browsing yet again, and yes I have seen the Zoom L20 and was contemplating trying this out, as you said great for recording, and you even have one for live gigs, what are your thoughts on its on board effects, is there a good reverb and delay and can you change parameter if you so wish, I'll talk with georg at thomann tomorrow and possibly give the Zoom a try, after all they do make excellent recorders, I actually own a Zoom H4n, love it.. If only I could say the same for the L20 I would be laughing, thanks again ever so much for all you advice and knowledgeable input on the right mixing desk,
Hello again my Brother! Remember to keep your own goals in mind. As for the effects, I like what I hear. The reverbs and delays are just right for live performance. My band usually plays in a terrible acoustic environment in Detroit. hahha. Seems like every venue is built in a tunnel. haha. So, I try to keep the reverb at a low level. Changing efx levels on the fly is easy but usually you don't have to make too many adjustments during a show. I have the ZOOM H4N too. It's great when I'm doing a quick band video at a bar. The camera mics are not so good on my small personal cameras. it's great to throw a H4N on a short stand and record the audio separately. Big difference.
My Detroit band records our rehearsals so that things move along a lot faster. Here's a recording that I did in my 'BAT CAVE' using the ZOOM L-20. ua-cam.com/video/eCOGCtDu-3U/v-deo.html NO OVERDUBS. All the mistakes stay in. hahaha. I use a little reverb on the vocals in post but there's nothing fancy going on. ha. ONCE again, take your time, take a deep breath and be logical. ROCK ON.
Could not agree with you more about Presonus customer 'care'! My Audiobox USB96 died after less than three months, and they made me jump through hoops before saying "take it back to the store you bought it from and they will send it to us to look at", even after I had sent them a video of all the issues that they asked for!
Plus, I'm in Glasgow, Scotland, so I had to take it to the store,, for them to send it to the US, even when Presonus knew the issue, rather than just doing it direct, or allowing me to collect a replacement. Needless to say, won't be using their hardware again! (Software is great!)
Subscribed to your channel! 🙂
OH MAN! I feel sorry for you. Presonus is just the worst company to deal with at any level. Move forward and keep your MOJO working. peace,
totally agree about the customer service. extremely flakey. I had good luck with their old firewire interfaces, so I bought some of their powered monitors. have had good luck with them. so i got a AR8, and then an AR12c. I have had good luck with them so far, and reading some comments here about using a surge protector caught my attention. I have them plugged into a power strip, turn them on that way. On the mac I am able to aggregate both into a 22ch interface, i am working out a few bugs but over all its been pretty nice. I do understand your pain, and if this mixer craps out in 12 months I wont go back, the AR8 has been working for 8 years however, so sometimes you luck out and sometimes you get garbage. quality control may be lacking. thanks for the video.
Hello My Friend. Thank you for the shout out. Yes, it's possible to get a Presonus product that works. But....even my mom told me that a broken clock is correct twice a day. hahahha. Well, hang in there and I am happy that you didn't get burned by presonus. i'll never go back to them. In the meantime, keep your music rocking. Have a fabulous musical 2024!
I was a Presonus Endorser many years ago. I still use their Studio One DAW, But Not their hardware. Yes I agree their Customer Service became HORRIBLE. I had to write ODOM the owner. GOt an issue fixed after i emailed him .. . But I prefer a different mixer than Presonus
Yes, it's been a sad situation when it comes to Presonus reliability for me. Not everyone gets two units in a row that crap out. My situation is a little unique. Presonus isn't going to lift a finger to solve my issues with their product. Oh well. Keep on rocking and stay safe.
Hi Jake, first off I have to say I love your guitar playing, reason I'm contacting you is in relation to as you said yourself here, research the Presonus Ar16c desk before buying,
I have ordered one from Thomann in Germany, just arrived today Monday 16th Jan 23, but now I'm seriously thinking of sending it back to Thomann after watching your video, and what even surprised me even more was to see it actually left up on Sweetwater sale site, trying to sell their Ar16c presonus desk, this is mind boggling they did not take your video down, cause if anyone is to be believed, its you my friend and my heart goes out to you, me in general I'm a totally honest person and would hate to wrong anyone, it's plainly obvious this company do not give a dam or even care, the like of Joe Guilder coming on and doing a big sales pitch for Presonus, how they upgraded the mic Pre amps and how great this mixer is and all it can do, and yet you get 2, and they last just over 12 months and not even an explanation, or we are sorry, here is a new one,
Would you believe it when I tell you to this very day from previous analogue desks I owned, I keep opening up the flightcase and setting up my Dynacord CMS 1000 MK 1 desk, love everything about it
ease of use warm sound, even had my 4 piece band of 13 years going through this desk and now today I'm a 1 man band and dj and still this desk rocks!! what in your opinion would you reccomend In a desk to beat the Dynacord Cms of 15 years, cause the new Mackie 16fx V3 did not do it, I sold that on, and now looks like I'll be returning the presonus Ar16c too, 30 days to return, or I suppose like a few of my mates told me recently, analogue old tech, go digital, not just yet, I was thinking of the Allen and Heath 16Fx 🤔
or Tascam, have to have a brilliant sound and super effects, please don't say Yamaha, or will I try out this presonus Ar16c and light up the world wide Web if it fails to deliver like it has on you,
bad bad form on Personus not to stand over their products, sorry for rambling on, but I'm not going to be made a fool of, if this desk is not to be trusted well then back it goes, so to finish after all that what is your view, I would be very anxious to read, thanks in advance,
Hello Martin P. Well, I have to say that the Presonus mixers cost a lot of money and turned out to be a very bad choice. They just don't care about the customer or their quality. I can not say if your results will be bad or good but in my opinion they are one of the worst products out there when it comes to quality. So many other products out there. None of them are bad like Presonus. I think that using things that have worked in the past is also a good idea. Why not. Sweetwater is a good place to get stuff. Hmmm..... they left the review up. Interesting. They probably get a lot of complaints about the Presonus products. They are still a business and they are going to ship the stuff that the customers orders. I have no idea what kind of nightmares the Presonus mixers bring but I'm sure that Sweetwater would rather have better quality from Presonus. Unfortunately, it will never happen. In the meantime, please move forward and don't let anything get in the path of your own quality and happiness. It's YOUR MONEY and you make the choices for yourself. As for me, PRESONUS will never see another dollar/euro from me! peace and happiness to you Martin. Have a great musical 2023!
It's great Jake that your warning everyone against Presonus products, I have read your replies here and you have not just answered in 2 or 3 words, I honestly think it's an absolute disgrace against presonus that you have not been sorted especially after 2 disasters, I know I'm another fish on their line of customers
Buying into their products,
to be totally honest it was the video clip Joe Guilder was explaining as I said to you about the upgrading of the mic Pre amps, and the fact you can drop in an SD and record your entire gig, but then the more I researched on this Ar16c desk the horror stories begin to appear, then yes I checked sweetwater and see your review and video,
It's a minefield really to be honest on what desk to put your trust in, my god Jake honestly with the desks I have bought up to now and returned putting my Dynacord CMS into storage as a back up I end up taking it back out on the road, the only other desk I have heard live any way close to my Dynacord is the Allen and Heath Zed14fx, but no graphic EQ , but still a great sounding desk, but I would definitely have to go with Zed16fx, going digital it's a whole new learning curve, and just as one mate said to me it's the same as going for a new car with all modernised on board electronics and giving nothing but trouble, or an older 5 year old car and giving no trouble whatsoever, the same with desks modernised desks cramping in everything and cheap components cutting corners every which way keeping costs down then selling onto us artists and musicians preeching the marketing hype and if one goes down tough luck bye bye we got your money you bought our product and we are not interested should you have any issues, how in Gods name can a company survive like this, did I read somewhere presonus gives a 2 year guarantee 🤔 I honestly don't know Jake at this stage I don't think I'll even open the box when I return home, and from reading all you had to say and every other negative review on the Web, I think if anyone has the 30 day return policy, start returning now and maybe then presonus might play a fair game and be honest and genuine to their customers and fully stand over their products even if we had to pay a bit more for reliability, I honestly think profit margins would rise handsomely, right now whoever this jackass final say on how the company should operate, better wake up and try win back the trust in presonus products especially their mixing desks, or the ship will sink fast, just like the Titanic, Jake thanks again for your fast reply, I will take your very much appreciated advice and return my the presonus Ar16c desk and I hope others will follow suit, anyway I wish you and family a very very happy new year and may every great wish come your way 2023, sorry again for rambling on, but I will definitely return with an update, I'm away for a few days right now and my package is waiting in my studio on my return and it's going back!! and possibly put in for the Allen and Heath Zed16fx, will it be used as a back up, or my main desk, that remains to be seen, all the best for now, Jake you'll say thanks be to God he's finished 🙏
I clicked this, and was greeted with such a warm guitar lick. Not mad 😎
Thank you for the shout out my friend. I love to play and record. Unfortunately, PRESONUS products are a waste of money. I can't begin to tell you how disappointed I was with both of the units I purchased. All i can do now is to alert people to the lack of quality or customer service Presonus has. They just don't care. So, be safe and jam on. peace.
What a beautiful guitar! I have gotten into playing guitar 3 months ago I’m coming from playing bass for a decade and drums for 3 years, i have 2 questions for you, how did you or what made you get into guitar, and how did you practice or learn to be so good! I feel stuck and like I’m not improving at all
Hello Lucas Kaufmann, thank you for the shout out. Yeah, I do love guitars of all types. I just can't afford my own personal tastes. hahaha. Well, getting into guitar is quite an event and it can also be very rewarding to the mind and soul. As for me, I got into guitar back when I was in junior high school at age 17. First, One of my pals purchased a garage sale special for $5. hahaha. It was a beat up Harmony Stella guitar. After he started playing I noticed that he was becoming a popular guy at school. So....I saved money from my summer job and purchased a terrible guitar for $30. hahaha. It was so bad that it didn't even have a name on it but it was enough to get me started. Of course, after a few months I was getting to be a little popular at school too. But the big flame of stardom came after I went electric. A drummer friend of mine recruited me to play at a school assembly in front of the student body. It was my first real performance. I played 3 chords for 5 minutes while my pal beat out the loudest drum chops within his soul. The students went wild and we were the talk of the school for .....maybe 3 days. hahaha. As for being stuck, well, you are never stuck. Every time you pick up your axe a different thing happens. It's not always apparent but it will show up in your playing in the future. I think that playing with others is a big factor in progress. Especially if you can do it on a regular basis. My first jams were horrible but I was determined to stick with it. Music is too much fun so, play often. The most important thing isn't whether you play a wrong note.....the most important thing is to PLAY WITH PASSION! peace be with you my friend!
@@jakesmith4506 wow! That’s such a great story and thanks man, I’m definitely going to keep going no matter what! You should try out making story videos and putting some tasteful guitar playing in between little pauses of the story, I think that would be awesome
Thanks Jake, for this precious info.
Surprizing, because I thought those Presonus were good.
My aim is to have more than the 2 inputs to my Steinberg UR22mkII audio interface.
I ended up buying a couple a very cheap mixers; i have two Moukeys 8 inputs and 6 inputs, each for about $35,
and it's not bad.
What do you think ?
I am still thinking about a multi input interface which brings me to those hybrid mixer / interface and that Studiolive was on my list , versus Behringer Xenyx X2442 or QX2442...I don't understand the difference.
I have two friends who both use a Zoom L-20 and are very happy with it, but it's more expensive even if not crazy expensive.
Do you think my couple of Moukeys + Steinberg audio interface is a bad combination?
I need to comfess i m not at all a great musician I play for fun.
I think I have 3 options:
1/ keep my cheap Moukeys,
2/ideally get a Zoom L20
3/or must cheaper Behringer 2442
4/ simply two Behringer U-PHORIA UMC1820 in order to get 16 inputs
Any advice ?
Hello my friend. First I want to congratulate you for not getting duped into a Presonus purchase. 🤠 As for audio mixers with built in interfaces, there are many. Everything that you listed in your note is good. I have the ZOOM stuff. Another thing I have to say is that you did well to purchase something that's affordable. If it works keep using it until you really have a need to slam a bunch of sound into better preamps. (OR WIN THE LOTTO) 🤩 No one is going to call you out for not having an overpriced unit that breaks your budget. There is always going to be a new flavor of gadget on the market. Keep your eyes open for some used stuff too. As long as it's not Presonus you'll be fine with picking up a good unit from a person that's updating their personal studio. Another thing I would like to point out is that you've already surpassed the technology the Beatles had when they recorded Sgt Peppers. hahaha. I suppose that gets around to being a good song writer. As for musicianship, it's a subjective matter. Steve Vai is fantastic. He's one of my favorites. John Lee Hooker was fantastic too, but in a different way. Work on your song writng skills. Use your gear to capture your creativity. Keep using the gear that you've got. These are tools. When there's a financial bump upward in your budget you can acquire new stuff. In the meantime, stay focused on your music and have fun with it. Your musical ability isn't the issue. the gear isn't the issue. the issue is to PLAY WITH PASSION!! peace.
@@jakesmith4506
Hello Jake, Thanks a lot for your nice and wise advise and this very detailed and useful explanation.
And I agree I have already more than enough to have fun making music.
I listened to absolutely any kind of music from baroque classic to old time reggae, or atmospheric music.
First vinyls my dad got for me when I was a teenager were Abbey Road, Tarkus and Santana I, then I discovered Jazz.
Thank you again for your answer, I appreciate.
I would add, it's more attractive to put your hands on a new synth than on a new interface...but it's still "GAS"
Happy New Year !
Thanks for the warning. I was just about to buy an AR12c. Not now..
Hello my friend. You are ahead of the misery from Presonus. You've avoided the nasty exchange between yourself and their customer support dept. Just about any other manufacturer will be better than Presonus. Congrats! Keep rockin'.
i feel your pain :). it looks like you got great chops..... to be messin around w/ crappy tech is such a bummer....... presonus sounds like a big bummer..... so i am still looking for an 8 ch device for hiome recording..... at about 1000 to 1500 :). any ideas?
Hello my friend, I hope that your music is going well. I also hope that you and your family are safe and healthy! As for suggestions on mixers....I have to say that anything other than a Presonus product will work. I ended up with a ZOOM L-20 but I do like the Mackie stuff that's coming out these days. Mackie has an ONYX series multi track that might be worth looking into. In any case, you will do well if you don't buy a Presonus. They are not very nice people to talk on the phone with either. yuk.... Be safe and rock solid my friend.
My Presonus Studio Live also died on me, with light use.
I have a pair of Presonus studio monitors and they are still going strong after many years!
I switched to Allen and Heath SQ5 - that was total overkill...
It made no sense for me to buy, but its awesome... The only trouble I have with it is routing :p
My friend, I am sorry that you also became a victim of Presonus. the worst part about them is the customer service. Don't give up on recording or sound reinforcement. The world needs good sound. But the world doesn't need to be ripped off on quality from the owners of Presonus. happy sonic hunting in the future. never give up and keep the MOJO sound working!
I'm very sorry for your issues, but after 30 years of pro experience in music, I had the time to try so many gears… I don't know about your specific products with embedded recordings, but I had various Presonus products, and they work just fine. I had studio live 64s and before that cs18 ai, interfaces, and controllers. It's an excellent make, oh, and their DAW Studio One beats everything they are a lot of users on ProTools HD like I was who switched to Presonus.... Regarding the tech service, I had a very friendly tech at support services, when I had a few issues with the 64S, and they fixed all.... Your experience looks surprising to me, I hope you found a solution....
Hi Nelson, I am glad that things worked out for you. I certainly wish that it had been better for me but it wasn't. Spending so much money for gear that doesn't work is painful. I really did like the product when it was working but it was short lived in my case. Oh well.
I see that your rating was listed on Sweetwater. My question is, if you bought it from them, didn't their extended coverage cover your issue?
Hello Thomas, at the time, I never pursued any kind of extended coverage from Sweetwater. Actually, I am not sure if that offer was around at the time of my purchase. Hmmmm.....Oh well. Life goes on. My only advice is to steer away from Presonus hardware. It's just NOT reliable. As far as Sweetwater is concerned, they are great and they do exactly what they say they are going to do. Some of the best people to work with when it comes to trust and customer service. Sweetwater has been a really good company to work with. In the meantime, rock on and stay healthy. Keep your music rolling!
@@jakesmith4506 Thanks Jake. I have taken them off of my list of possible mixers to upgrade to. Nice guitar work!!!
Sweetwater offers a free 2 year warranty on every product they sell. If you had contacted them in that timeframe you would have gotten your mixer repaired for free. There’s no “opting in”, it comes with every purchase.
It’s the reason why they sell so much gear.
Brand new unit I also bought the StudioLive AR16c. My Control output Left channel crap from day 1. Presonus now owned by Fender is your answer why the service completely sucks ass. NEVER again. Agree - features functions sound quality awesome. Reliability - Horseshit!
Hello again Jake, thank you so so much for your advice against presonus Ar16c desk, I did get it from Thomann in Germany, and now its on its way back, I really hoped it would work out for me, but honestly I just could not warm myself to it after hearing your review on this desk and the sad misfortune you have had with 2 of these desk going down on you, I will however say one good thing for the desk, I loved how I was able to sing to my backing tracks and make a recording to play back in my van, and so clear and ok I will also say once the recording is on the SD card, it's still not playing back at a volume level suitable to record onto cd, I have to first bring each track to cloudbounce mastering, but that aside, using it live Litteraly had me pulling my hair out on stage, I just could not get a good sound and the effects all I could use was number 8 and very little at that, it has a nice lush plate but my god cheap and hissy, so Jake my friend everything you said about the desk is true and if I could send you a pic now, you will see its back in its box and packaging waiting to be collected by the courier, so now I'm being steered towards the Tascam model 16 or 24 whichever, still I'm told has the recording ability, even better with the ability overdubbing, but!!!! how reliable is it and is it any good for live stage, I'm completely confused now losing hours of sleep and every day browsing the Web for answers none to be found, people paid by companies to promote their wares, who do one believe in the end, its an absolute minefield and backstabbing one another, you are genuine and not paid by anyone and with experience of such products, presonus have certainly lost out here big time because of how they treated you, so where do i go from here, I like the ability to record but also want a desk that has excellent mic preamps and 2 effects engines to play with like my old Dynacord cms 1000, is in your opinion the tascam the next best option and I have read somewhere it's single effects engine is not the best, I honestly don't know Jake 🤔
Hello Martin P. I am sorry to hear that you eventually became another victim of Presonus. I really can't say much more about how unreliable they are. But, on to new things. I now use the ZOOM L-20 as my main mixer. I also have a ZOOM L-12 for my live shows.
zoomcorp.com/en/us/digital-mixer-multi-track-recorders/digital-mixer-recorder/livetrak-l-20/
I think that there are many other recording mixers that can get the job done. Thomann has many options. Of course, budget is also a factor. The ZOOM L-20 was $1000 but worth the money because it works well and I don't have to mess around with talking to a nasty customer service team. Portability might also be a factor too. If you have to use the mixer at live shows it should be easy to pack up and take out to the show. I find that anything other than a Presonus is probably going to be just fine. TASCAM has a good name in the recording world. Don't lose sleep by thinking about mixers. You are doing the right thing by researching the options that are available. Also, remember that each person has a different requirement for recording. One that I really like about the L-20 is the output section. I can send 6 different headphone mixes to the musicians. It helps to have everything so flexible for people to hear. Also, being able to record all tracks to the SD card at one time is fabulous. Each mixer has good and not so good points. haha. NOTHING to worry about. Take a deep breath and take your time to decide. You will make the right choice! In the meantime, be safe and stay healthy!! peace. by the way, I love visiting GERMANY. I have lots of friends in Munich. rock on!
I have never had a problem
Nice mixer! I am with corona, so cant write to much. Will be ok.
feel better soon my friend.
I'll be avoiding Presonus desks then. Thanks for the heads up
Hello G.B. !!! Good move to steer clear of Presonus hardware. I am so disappointed by the lack of quality and terrible attitude towards customers. They truly don't give a 'rip' about customers. After being a two-time victim I learned an expensive lesson about buying hardware from them. Just about any other company will be a lot better for you and your wallet. Happy hunting!!
@@jakesmith4506 Appreciate you sharing what happened to you and will be heeding your warning. Pity, as on paper they should be a handy mixer. Pity their products are unreliable and that their customer support is so awful.
i am scared to decide on any mixer now
Hello my friend, as long as you stay away from Presonus you'll be just fine. They have the worst reliability. I was burned twice by them. Don't be afraid!
I had a presonus interface that also lasted like 1 year and a half
Hey VildhGerar, I am sorry to hear that you too were a victim of Presonus mediocrity. I got burned twice. There are other companies out there that actually care about their customers and their products. Presonus is not one of them. ☹
I bought a prosonus 2626 interface and it was so difficult to integrate the software and driver with my computer I returned it and never got a refund or warranty just an exchange with a bit of money off.
Geez, I am very sorry to hear about your experience with Presonus. Dealing with them is about as much fun as a root canal. Hopefully the exchange will work out better. I don't understand how they are still in business. Don't despair, and don't become too bitter. Keep your mojo rolling with your musical projects. That's where you will find rewards for your efforts. As for Presonus.....yuk! One of the worst audio companies to deal with at any level. stay strong. peace.
@@jakesmith4506 Thankyou so much for your kind and encouraging response . I totally agree and I’m going to be looking at other brands to get a more simple interface for now while I’m studying the sound engineering . Looks like you’ve kept your perseverance and positivity throughout and still became a music producer despite . You’re right to do a video like this to keep people from making the same investment mistakes in our studios . Thankyou for being an inspiration ! Love your videos !
Thanks... I'll stick with my Mackies
Hello my friend. Smart move to stick with Mackie. I have a 30 year old Mackie mixer that still works perfectly. CR-1604. It's not a recording mixer, since that kind of tech wasn't readily available back then. But, it's still perfect! As for Presonus......ughhhh, the most unreliable product out there. Terrible customer service too. Keep your Mackie. You'll continue to smile and have great results with it.
PreSonus is the WORST customer service. They literally put out products to "sunset" them less than 16-18 months later. They'll just flat out tell you the product you bought 2 months ago, that was their "flagship" product for this line or price range, that they don't support that product anymore. They're all scumbags.
Yeah, Presonus is a very lame company with unreliable products. I got burned twice with their mixers. Never again. 😒
My Presonus burnt up. I will never buy another presonus mixer. crapped out only after a few years. Never took it mobile. Stayed on my studio desk from the time I purchased it.
Presonus is the absolute worst company you could ever purchase a mixer from. Lack of quality and the poorest customer relations I have ever experienced. They simply just don't care. I am very surprised that they can stay in business with the poor quality and bad customer service. Steer away from them in the future. I was burned twice with their stuff. ughhhh.....
Came for review, I got stank face within two seconds into the video.
hahahaha. Welcome to my channel. Well, at least you did not purchase a Presonus mixer. That company will give you a head ache with the lousy reliability of their products. I certainly want everyone to know that any other choice will be better than the frustration and grief Presonus serves up to their victims. Be safe and rock on!
Tnx man luckily i didn't buy that
Presonus has a really bad attitude towards customers too. They couldn't care less about how the product holds up. ughhhhhhh Just about ANY OTHER company will provide better service and quality.
rock on and spend your money wisely! peace.
Yeah but you already have suggested it! 🙄😡😢
Yeah Ruffydog, I had originally liked the sound of the mixer for sure. But the hardware crapped out on me. What can I say? That's why I made this video. I'm not vindictive but I do want people to be aware of the problems I had with the Presonus stuff. I always try to give a reliable and honest review on stuff that I buy. But....no one is perfect. No product line is perfect either. Be safe and rock on the best you can. peace.
Well then you've saved my life. I appreciate you a lot. You're very welcome. Do you have a soundcloud account where I can hear your music and do you sing?
Presonus gear, LOL.... Good luck to anyone that buys their stuff. Presonus should stick to anything else, but music tech LOL...
Yeah Ron, The Presonus people build a very shaky product. No customer service to speak of. And a bad attitude if you actually speak to a rep. Stay clear of their stuff.
SSL big 6 and your done….
yep. $$$$$$ I wish that I could afford the SSL. !!
Same here 2 dead Presonus mixers. I've had it with this company. Cheap products.
Hello Stremklad. I feel your pain, in both my heart and my wallet. MONEY FOR NOTHING should be stamped on all Presonus mixers. Just about anyone else can provide more reliability and a good customer service experience. I ended up with ZOOM stuff. Much better. No issues and their customer service is fast and friendly. Well, live and learn. We both found out the hard way when it comes to buying from Presonus. rock on.
Ive been using mine for over 5 years and never had a problem and still use it
Hey Brian, congrats. I hope that your unit continues to deliver service. Mine did not.
PLANNED OBSELESENCE IS ALL I CAN SAY
No kidding. The stuff from Presonus is a money grabber with no good results at the end. I hope that you were able to avoid the trap of buying from them. In the meantime, have a great musical year and stay safe.
@@jakesmith4506 hey im still using a digidesign factory 002 console as a daw controller with a avid EU transport controlling ground control as monitor controller with abn asus rog maximus extreme as hackintosh and a couple of macbook pros running audio gridder as my dsp ,effects and vsts
tyeah somehow the firewire is still going strong on windows and osx ,now issues,but it never goes online and ive stripped back heaps of services
although i must admit i bought a presonus fire studio project years ago for like 50 bucks and it only recently died from getting dropped when moving but i test the supply board and its only a few bucks of components so i might try repair it for hell of it,ive got the repair scematics