will the ARC ULTRA sound even better with a SUB MINI and the ERA 100's ? would i even notice the difference ? i already ordered and received the sub Mini and ERA 100's my room is approx. 12 x 12 feet with 7.5 foot ceiling i got the BEAM 2 but changed my mind and wanna upgrade to the ARC ULTRA .... BEAM 2 is still in the box please let me know what you think thx cheers from Canada
Hi Nick. We apologize for the inconvenience, the best next step would be to reach out to one of our technicians on the Support team for assistance. They will be able to assess diagnostics on your system and advise on solutions and best practices to ensure you are able to listen with ease! Please contact the team at support.sonos.com/s/contact. 🔊
We had unplugged one of the rear surround speakers to move it, and the entire system is down now for the third time I’m having to reset each speaker again, which takes over an hour to get them all hooked back up and get the Internet as of right now it’s been 45 minutes. I have one speaker that’s perfectly fine hooked up to our Internet, the other three for some reason or another won’t connect they cannot find the Internet but when it’s working it’s amazing but you’ll spend a lot of time setting it up if it doesn’t work correctly
Hi Asraf, it’s clear that we fell short on the initial expectations and we are aware it has been a challenging and frustrating couple of months. As mentioned by Patrick in his message to Sonos owners, the new app was designed to get better over time, and we, as a team, are dedicated to bringing you and all of our owners a more reliable and dependable app experience.
It’s not working - couple months???? Really? We’re buying a product and that should be perfect in that price and I have a feeling that you are using us as a rabbits in labs! Couple months is definitely too much! Fix it or give our money back! If you want to use us in that way pay for our inconvenience.
I always feel bad for the person that get puts in the Quality Czar or Ombudsman role in this case. You are essentially powerless but are a role dedicated scapegoat for future issues. Also, even if you have a shred of authority, it all vanishes the second the crisis is in the rear view mirror. I feel like committing to Independent Verification and Validation (IV&V) would be a better next step. That takes their broken QC process out of the equation for awhile.
@@rirkc I'm waiting for Sonos to paste their canned response about "sorry to hear we fell short of your expectations, we are eager to earn back your trust... blah blah" LOL
@@PirateMike1974 I already received that line of BS in an email. It concentrated on mostly what they've fixed so far and yet, nothing was fixed on either my mobile app or my laptop controller. I'm not holding my breath.
will the ARC ULTRA sound even better with a SUB MINI and the ERA 100's ? would i even notice the difference ? i already ordered and received the sub Mini and ERA 100's my room is approx. 12 x 12 feet with 7.5 foot ceiling i got the BEAM 2 but changed my mind and wanna upgrade to the ARC ULTRA .... BEAM 2 is still in the box please let me know what you think thx cheers from Canada
Fixed your app yet? I’m looking to upgrade my home theater but the reviews are very concerning….
Unfortunately, the Arc paired with Samsung Q90T or Q95T intermittently drops audio unless you turn off e-arc.
Hi Nick. We apologize for the inconvenience, the best next step would be to reach out to one of our technicians on the Support team for assistance. They will be able to assess diagnostics on your system and advise on solutions and best practices to ensure you are able to listen with ease! Please contact the team at support.sonos.com/s/contact. 🔊
@@sonos It has been four years.
google.com/search?q=sonos+intermittent+sound+q90t
How do you turn off e arc
@@kevinortiz28 In the Samsung TV Audio settings.
We had unplugged one of the rear surround speakers to move it, and the entire system is down now for the third time I’m having to reset each speaker again, which takes over an hour to get them all hooked back up and get the Internet as of right now it’s been 45 minutes. I have one speaker that’s perfectly fine hooked up to our Internet, the other three for some reason or another won’t connect they cannot find the Internet but when it’s working it’s amazing but you’ll spend a lot of time setting it up if it doesn’t work correctly
how about fixing the app first
Hi Asraf, it’s clear that we fell short on the initial expectations and we are aware it has been a challenging and frustrating couple of months. As mentioned by Patrick in his message to Sonos owners, the new app was designed to get better over time, and we, as a team, are dedicated to bringing you and all of our owners a more reliable and dependable app experience.
It’s not working - couple months???? Really? We’re buying a product and that should be perfect in that price and I have a feeling that you are using us as a rabbits in labs!
Couple months is definitely too much! Fix it or give our money back! If you want to use us in that way pay for our inconvenience.
@@sonos$2000 of my sonos gear has been bricked because the app won't connect to them
wtf... wtf dude
Hello,
Please send us a DM so we can better help you with the issues you might be facing, thank you.
When are you going to support DTS:X?
When arc gen 2 is coming?
december
@@jonynazaria6507Source?
Add Chromecast support too for Android users
Isn’t this like a few years too late?
why? many people still buy it
For who?
Still waiting for the promised Norwegian voice support for that Sonos One I bought a few years ago.
I always feel bad for the person that get puts in the Quality Czar or Ombudsman role in this case. You are essentially powerless but are a role dedicated scapegoat for future issues. Also, even if you have a shred of authority, it all vanishes the second the crisis is in the rear view mirror. I feel like committing to Independent Verification and Validation (IV&V) would be a better next step. That takes their broken QC process out of the equation for awhile.
ARC GEN 2 coming soon
december
Because you delete all my comments:
Stop posting Videos and fix the App!!!
Nothing new, they just want to make more sales of the old arc before the new one comes out
Exactly. You can tell when a new product comes out. Thats the same thing they did before the move 2 came out
How is the new SONOS app? LOL
The latest SONOS controller app? Seriously is garbage. Seriously.
@@rirkc I'm waiting for Sonos to paste their canned response about "sorry to hear we fell short of your expectations, we are eager to earn back your trust... blah blah" LOL
@@PirateMike1974 I already received that line of BS in an email. It concentrated on mostly what they've fixed so far and yet, nothing was fixed on either my mobile app or my laptop controller. I'm not holding my breath.
@@rirkc hi has the app been tweeked for the better now ?
@@GOLFADDICT65 Some improvements but it's nothing like it was with the S1 version. That thing was bulletproof.