Hi Nick. We apologize for the inconvenience, the best next step would be to reach out to one of our technicians on the Support team for assistance. They will be able to assess diagnostics on your system and advise on solutions and best practices to ensure you are able to listen with ease! Please contact the team at support.sonos.com/s/contact. 🔊
Hi Asraf, it’s clear that we fell short on the initial expectations and we are aware it has been a challenging and frustrating couple of months. As mentioned by Patrick in his message to Sonos owners, the new app was designed to get better over time, and we, as a team, are dedicated to bringing you and all of our owners a more reliable and dependable app experience.
It’s not working - couple months???? Really? We’re buying a product and that should be perfect in that price and I have a feeling that you are using us as a rabbits in labs! Couple months is definitely too much! Fix it or give our money back! If you want to use us in that way pay for our inconvenience.
@@rirkc I'm waiting for Sonos to paste their canned response about "sorry to hear we fell short of your expectations, we are eager to earn back your trust... blah blah" LOL
@@PirateMike1974 I already received that line of BS in an email. It concentrated on mostly what they've fixed so far and yet, nothing was fixed on either my mobile app or my laptop controller. I'm not holding my breath.
Unfortunately, the Arc paired with Samsung Q90T or Q95T intermittently drops audio unless you turn off e-arc.
Hi Nick. We apologize for the inconvenience, the best next step would be to reach out to one of our technicians on the Support team for assistance. They will be able to assess diagnostics on your system and advise on solutions and best practices to ensure you are able to listen with ease! Please contact the team at support.sonos.com/s/contact. 🔊
@@sonos It has been four years.
google.com/search?q=sonos+intermittent+sound+q90t
How do you turn off e arc
@@kevinortiz28 In the Samsung TV Audio settings.
how about fixing the app first
Hi Asraf, it’s clear that we fell short on the initial expectations and we are aware it has been a challenging and frustrating couple of months. As mentioned by Patrick in his message to Sonos owners, the new app was designed to get better over time, and we, as a team, are dedicated to bringing you and all of our owners a more reliable and dependable app experience.
It’s not working - couple months???? Really? We’re buying a product and that should be perfect in that price and I have a feeling that you are using us as a rabbits in labs!
Couple months is definitely too much! Fix it or give our money back! If you want to use us in that way pay for our inconvenience.
Fixed your app yet? I’m looking to upgrade my home theater but the reviews are very concerning….
Add Chromecast support too for Android users
Isn’t this like a few years too late?
why? many people still buy it
When arc gen 2 is coming?
december
@@jonynazaria6507Source?
ARC GEN 2 coming soon
december
Nothing new, they just want to make more sales of the old arc before the new one comes out
Exactly. You can tell when a new product comes out. Thats the same thing they did before the move 2 came out
How is the new SONOS app? LOL
The latest SONOS controller app? Seriously is garbage. Seriously.
@@rirkc I'm waiting for Sonos to paste their canned response about "sorry to hear we fell short of your expectations, we are eager to earn back your trust... blah blah" LOL
@@PirateMike1974 I already received that line of BS in an email. It concentrated on mostly what they've fixed so far and yet, nothing was fixed on either my mobile app or my laptop controller. I'm not holding my breath.
Because you delete all my comments:
Stop posting Videos and fix the App!!!