Genesys Cloud Administrator Module 12 Workforce Management

!!MAKE SURE TO HIT THE LIKE AND SUBSCRIBE BUTTON!!
Agenda:
Develop Forecasts
Evaluate Intraday Differences
Generate & Manage Schedules
Monitor Adherence
Show Agents Schedules & Manage Time Off Requests To learn more about Dunamis Consulting, go to www.getdunamis... To learn more about our training, go to www.getdunamis...