I was excited to receive my AirCross2 disappointed that it didn't include the phone holder that was advertised to come with it. After several months of emailing back and forth with Gudsen customer service they still have not sent the phone holder but instead tell me to look in the box. It isn't in the box and was never in the box. The items was not sent as promised but Gudsen refuses to take responsibility for the mistake. Worst customer service I have ever experienced. Will the service be this bad if I ever have a problem with the gimbal itself?
Bro help me. . . I got moza aircross 2. . My setap is (a6300+battery grip+sigma 16mm f1.4). All this setap my payload only 1.4kg. . Why i con't use this setap on my moza aircross 2?. I get good balance for this setap but when i try on the gimbal. . The gimbal go shake like crazy
Bro help me. . . I got moza aircross 2. . My setap is (a6300+battery grip+sigma 16mm f1.4). All this setap my payload only 1.4kg. . Why i con't use this setap on my moza aircross 2?. I get good balance for this setap but when i try on the gimbal. . The gimbal go shake like crazy
@@NowyKurs already update the firmware and the balance is good. . . But still con't use the gimbal with this setap. . Juat like this gimbal only can carry 1.3kg 😑
store.gudsen.com/products/moza-aircross-2?_ga=2.67020014.1324289111.1620610771-2066252212.1610681835 You can find the accs for AirCross 2 in this link:)
Bro help me. . . I got moza aircross 2. . My setap is (a6300+battery grip+sigma 16mm f1.4). All this setap my payload only 1.4kg. . Why i con't use this setap on my moza aircross 2?. I get good balance for this setap but when i try on the gimbal. . The gimbal go shake like crazy
With a heavier camera like the bmpcc4k I find myself accidentally pressing the mode buttons all the time. Once I set it to fpv mode and couldn't find how to exit again.
Hi there, sorry that the SONY A7C is not in the compatibility list of the MOZA AirCross 2, so that you can only attach your camera on it, but cannot connect them via cable and control it through our app.
Via attached this acc to realize the sling mode: store.gudsen.com/collections/moza-aircross-2-accessories/products/aircross-2-unique-underslung-mini-handle
Sincerely sorry that we have not done the test of Canon R5 camera with AirCross2, so we cannot guarantee its performance and compatibility temporarily. We will forward your case to our engineers and hope there will be improvement in the near future, but we after sales staff have no idea about the exact date.
The user manual indicates a PFV mode in page 10 while this tutorial talk about FPV mode but there is no indication about PFV anywhere. It is so confuse. Could you please clarify if these 2 modes are the same? And what FPV stand for?
Would you please contact us via Email: support@gudsen.com and send necessary information including purchase receipt and video or picture demonstrating the detailed problem?
Sudah punya tapi belum pernah di pakai bagus sih cuma lumayan berat ya malum karena memiliki pitur yg banyak dan mudah untuk di gunakan tapi saya suka walau belum perna di pakai cuma pengen punya aja bagus soalnnya 👍👍
No idea why it isnt shown how to actually change the functions. this company have the worst way of explaining how to use their equipment. only moza engineers know and think everyone else already does
I was excited to receive my AirCross2 disappointed that it didn't include the phone holder that was advertised to come with it. After several months of emailing back and forth with Gudsen customer service they still have not sent the phone holder but instead tell me to look in the box. It isn't in the box and was never in the box. The items was not sent as promised but Gudsen refuses to take responsibility for the mistake. Worst customer service I have ever experienced. Will the service be this bad if I ever have a problem with the gimbal itself?
is it maybe because you have Standard package and not the Professional package?
@@jsarahina No, it was offered as a free extra wit the purchase and appears on the invoice
Hi John, our support team will contact you soon to help you solve the problems, and we will solve the issue of the trigger.
Bro help me. . .
I got moza aircross 2. .
My setap is (a6300+battery grip+sigma 16mm f1.4). All this setap my payload only 1.4kg. .
Why i con't use this setap on my moza aircross 2?.
I get good balance for this setap but when i try on the gimbal. . The gimbal go shake like crazy
Thank you Bro, i appreciate the tutorial
I really don’t understand why there is an FPV mode; it is exactly the same as triple follow mode.
Can you please make a dedicated tutorial on its vertical balancing
Please check our AirCross 2 user manual on page 7-8:www.gudsen.com/upfile/admin/file/download/MOZA-AirCross2-User-Manual.pdf
No indications of how to access Upright, Flashlight and Under-Slung modes. Could you please clarify.
agree
As I understood these are just three ways to hold your stabilizer
Can I control the electronic zoom from the grip using a sony a6500 with an 18 - 105 lens?
Hello，this may help you out：www.gudsen.com/download/MOZA_AirCross2_Lens_Compatibility_List.pdf?v3
What you should do when a Sleep Mode turns on? How do you switch to other options?
This may help you out(tutorial 08):ua-cam.com/play/PLjfUR4fDb0s5i3-8mASC14BUH894ttbug.html
Bro help me. . .
I got moza aircross 2. .
My setap is (a6300+battery grip+sigma 16mm f1.4). All this setap my payload only 1.4kg. .
Why i con't use this setap on my moza aircross 2?.
I get good balance for this setap but when i try on the gimbal. . The gimbal go shake like crazy
HantuBorneo not sure. Either the incorrect balance or need a firmware upgrade.
@@NowyKurs already update the firmware and the balance is good. . . But still con't use the gimbal with this setap. . Juat like this gimbal only can carry 1.3kg 😑
@@HantuBorneo try auto adjustment. If it's balanced correctly there shouldn't be a problem. Moza Aircross 2 can hold heavy duty cameras.
Thanks for the video. I just bought one and am searching for a charging cable. What does the charging cable look like?
store.gudsen.com/products/moza-aircross-2?_ga=2.67020014.1324289111.1620610771-2066252212.1610681835
You can find the accs for AirCross 2 in this link:)
Bro help me. . .
I got moza aircross 2. .
My setap is (a6300+battery grip+sigma 16mm f1.4). All this setap my payload only 1.4kg. .
Why i con't use this setap on my moza aircross 2?.
I get good balance for this setap but when i try on the gimbal. . The gimbal go shake like crazy
Is all the feature works with low end fujifilm mirrorless i.e. X-A3 ? Is the control cable works with this camera?
Hello, please check this out:www.gudsen.com/download/MOZA_AirCross2_Lens_Compatibility_List.pdf?v4
@@GudsenMOZA i just bought it yesterday. And all I can say is AMAZING. You guys made a badass gimbal 👍
With a heavier camera like the bmpcc4k I find myself accidentally pressing the mode buttons all the time. Once I set it to fpv mode and couldn't find how to exit again.
Hello，your can write email to us ：
support@gudsen.com for professional guidance.
Can u tell me how to connect my Sony 7c with my moza air cross 2
When i try to contact with cable my camera is off
Hi there, sorry that the SONY A7C is not in the compatibility list of the MOZA AirCross 2, so that you can only attach your camera on it, but cannot connect them via cable and control it through our app.
Hi Moza may i sak where to adjust the motor power so i can use the inception features in my moza aircross2
It's in the Settings, gimbal-motor-power
how do you get into under slung mode?
Via attached this acc to realize the sling mode: store.gudsen.com/collections/moza-aircross-2-accessories/products/aircross-2-unique-underslung-mini-handle
Do you know what settings in the aircross 2 you have to be in? What has to be locked or freed? I appreciate the accessory will purchase now
Hi, my aircross 2, using m3c-3,connect canon r5, but no signal, con't control r5 ,it is any problem or not compatible R5? Thanks
Sincerely sorry that we have not done the test of Canon R5 camera with AirCross2, so we cannot guarantee its performance and compatibility temporarily.
We will forward your case to our engineers and hope there will be improvement in the near future, but we after sales staff have no idea about the exact date.
The user manual indicates a PFV mode in page 10 while this tutorial talk about FPV mode but there is no indication about PFV anywhere. It is so confuse. Could you please clarify if these 2 modes are the same? And what FPV stand for?
I think it stands for First Person View
Yes, it is FPV mode and they have typo in manual.
Is it possible to use moza air 2 for 360 panorama photos?
How to stop changing color on side ? on this moza aircross 2
In the setting- LED setting, you can change the mode.
Mamu nanya, kalau LCD mati gimana mengatasinya?
Would you please contact us via Email: support@gudsen.com
and send necessary information including purchase receipt and video or picture demonstrating the detailed problem?
How to set up vertical mode for a dslr?
Here's the tutorial: ua-cam.com/video/uDpZX66t6Ig/v-deo.html
@@GudsenMOZA this doesn't show how to balance for vertical mode. I tried it and the gimbal motors don't wanna operate
@@mthandazoasivemlambo5279 Or you can contact our service center, they'll help you out, support@gudsen.com
and if i autotune the gimbal it starts shaking very loud
me too - have you figured it out?
@@Thisbook2022 me too
How to set vertical
Here's the tutorial: ua-cam.com/video/uDpZX66t6Ig/v-deo.html
not automatic 360 working air cross 2
My sony a7iii is even not connecting with its cables
Hello, don’t worry，please write an email to support@gudsen.com for professional guidance.
We want a vertical Balancing tutorial !
i could be more helpful
PLEASE HELP IT KEEP GOING IN SLEEP MODE
you need to make sure its balanced properly. i was having the same problem
@@ChrisChaotic_ thanks
Sudah punya tapi belum pernah di pakai bagus sih cuma lumayan berat ya malum karena memiliki pitur yg banyak dan mudah untuk di gunakan tapi saya suka walau belum perna di pakai cuma pengen punya aja bagus soalnnya 👍👍
fix the jitter, please
Hi，did you do the balance check and autotune？
yes i did it. Well balanced
@@kevingideon1570 Hi, it will be better if you could post a video showing the issue.
@@GudsenMOZA Ok. Thank you
@@kevingideon1570 Could you please send the video to beck@gudsen.com
Nikon z6 spot
Nice
tôi cần tiếng việt để xem :((
Literally this gimble and it's functions are so confusing .. not cleared in tutorial vdo also. Not happy with this
Hello, don’t worry，please write an email to support@gudsen.com for professional guidance.
No idea why it isnt shown how to actually change the functions. this company have the worst way of explaining how to use their equipment. only moza engineers know and think everyone else already does