Keep in mind that the MAX8 is United's newest plane, with their newest interior. The rest of the fleet will get that but it is moving very very slowly. That means most planes don't even have TVs. The Delta interior is standard across every mainline aircraft except for the 717.
Somewhat unfair to compare flying a 21 y/o A319 (DAL) to a 1 y/o 737-8 (UAL) - at least the scores should be weighted accordingly. I was a Mileage Plus member from '96 to '09, and a Skymiles member from '10 to present. My biggest issue with UAL back then was reduction in frequency to Midwest small airports, and being forced through either ORD (weather), EWR (Terminal C), or IAD (Terminal C or D, which was crap back then). Contrast with DAL and DTW, SLC, or MSP. ATL used sporadically.
I was a Mileage Plus Member with United for 12 years. I loved United until they screwed up my parent's MKE-LAS flights. My parents were stranded at O'Hare for 12 hours waiting on stand by . Because they missed their connecting Chicago O'Hare flight to Las Vegas. Due to late flight crew arrival in Milwaukee. I wrote a letter to United to complain. All I got back was a form letter of apology. I have been a Delta SkyMiles member for 24 years. Despite some of the negatives of Delta in this video. Delta has taken care of me more than United ever did.
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Keep in mind that the MAX8 is United's newest plane, with their newest interior. The rest of the fleet will get that but it is moving very very slowly. That means most planes don't even have TVs. The Delta interior is standard across every mainline aircraft except for the 717.
Somewhat unfair to compare flying a 21 y/o A319 (DAL) to a 1 y/o 737-8 (UAL) - at least the scores should be weighted accordingly. I was a Mileage Plus member from '96 to '09, and a Skymiles member from '10 to present. My biggest issue with UAL back then was reduction in frequency to Midwest small airports, and being forced through either ORD (weather), EWR (Terminal C), or IAD (Terminal C or D, which was crap back then). Contrast with DAL and DTW, SLC, or MSP. ATL used sporadically.
I was a Mileage Plus Member with United for 12 years. I loved United until they screwed up my parent's MKE-LAS flights. My parents were stranded at O'Hare for 12 hours waiting on stand by . Because they missed their connecting Chicago O'Hare flight to Las Vegas. Due to late flight crew arrival in Milwaukee. I wrote a letter to United to complain. All I got back was a form letter of apology. I have been a Delta SkyMiles member for 24 years. Despite some of the negatives of Delta in this video. Delta has taken care of me more than United ever did.
My experience is exactly the same. Delta is a class act all the way. United is proud to collect your money and be miserable to you in return.