Chapters: 00:00 Introduction: Unreasonable Hospitality: A Key Differentiator 01:57 The Importance of a Clear Mission and Vision 02:50 Going Beyond Expectations: Simple Gestures 04:33 The Power of A Simple Phone Call 06:00 Consistency in Recognition and Service 08:16 The Power of Unreasonable Service 10:17 Creating a Culture of Excellence 11:49 Conclusion and Final Thoughts
Chapters:
00:00 Introduction: Unreasonable Hospitality: A Key Differentiator
01:57 The Importance of a Clear Mission and Vision
02:50 Going Beyond Expectations: Simple Gestures
04:33 The Power of A Simple Phone Call
06:00 Consistency in Recognition and Service
08:16 The Power of Unreasonable Service
10:17 Creating a Culture of Excellence
11:49 Conclusion and Final Thoughts
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