3:35 For those of us with OCD (and I know you're out there), I've never been able to fill to the max line, even with the tub sitting on a flat surface. It starts to overflow back on the hinge side.
my ocd tells me if I should disinfect the engine? or something internal I started to think about it and imagined myself full of mushrooms inside. Should I buy something to desterilize? greetings
Hi Carlos, The inside of the machine itself doesn't require cleaning as your air filter already aides in this. Disinfection of its interior is not necessary or recommended, as it could cause damage. Please refer to the recommended care and cleaning instructions found in your user guide for more details on the proper care for your machine.
I agree! It was my main complaint when I had to start using this machine & tank, (after recalls of the other brand.) At least the old brand let me have enough water (deeper, & plenty of room to fill it to "Max") and not have to worry about overflow or spilling as I placed it back in the machine, to last my usual 7-8hr sleep. This new tank runs dry if I slept that long, which unfortunately I haven't been, due to other factors. It has been helped some to last longer when they gave me the heated tubing. I still would like my humidity set 1 or 2 clicks higher, but can't bc it will run dry if I'm actually able to sleep more than 4.5 - 5 hrs. consecutively. EDIT: I just realized this video may be the newer model after mine, so maybe the tank is better, but it seems you are having the same trouble.
When replacing the air filter i use a cotton pad with cpap cleaning solution to rub the grate and side wall of rhe machine where the filter sits. It can get dirty from use
I am surprised RESMED did not answer your comment, maybe an oversight? That makes sense to wash the grate too. What is the CPAP solution made of out? How often do you change the filter? This video says every 6 months .... my supplier of ResMed AirSense 11 says every 2 weeks. Thanks. 👍👍👍👍
We're fairly certain you're having a bit of fun with this one but we do need to provide a serious response. Please do not pour any liquid into the interior of your machine, including vodka, as this could (and likely will) damage it. The inside of the machine itself doesn't require cleaning as your air filter already aides in this. Please refer to the recommended care and cleaning instructions found in your user guide for more details on the proper care for your machine.
@ResMedAmericas - Hi ResMed 🙂 Questions please Recap AirSense 11: 1. Filter: I was told to change my filter every 2 weeks you say 6 months? Mold can build up in less than 6 months. 2. Outlet Valve: How often to clean the oulet valve every week with water and vinegar 1:9 ratio correct? I cannot believe my supplier of ResMed AirSense 11, a staff member emailed me and said do not remove it, What? It can get dirty glad I have technical feedback from you. Will have to notify her. It is under 90-day warranty and remvoing this should not void the warranty it is made to be taken out and cleaned. 3. Hose: I think the hose should be hung vertically or half (careful not to crease) to drip dry better IMO. Thanks for the video and your input. 🙂😁👍
Hi John, Thanks for the great questions. First, you'll want to check your filter every few weeks for any signs of wear such as discoloration, holes, or tears. If any are present, you'll want to replace the filter, which will be about every 30 days but this can change filter to filter. Yes, the outlet valve can be removed for weekly cleaning and you are correct on the ratio. The hose can be hung vertically or laid out loosely to dry but should be kept away from direct sunlight and heat. For more info check our cleaning page here: bit.ly/3S5KMv7 and our equipment replacement page here: bit.ly/46JNFq2 but ultimately, you'll want to follow the recommendations found within your user guide, linked here: bit.ly/3Saoatu
@@ResMed Thank you very much it is good to see these links with the ability to zoom in with big text on HDTV big screen. haha. Those manuals are hard to see the text is too small. Appreciate the 3 links and you answering my questiuons. Thank you much! 😁👍👍👍
Thanks for reaching out to us about the care of your heated tubing. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
@@WingStop-zv1sk The person who fitted my mask told me to use distilled water and dish detergent. Probably cheaper than cpap cleaning fluid, and doesn't have the risk of something being in the water?
While obviously not required, what is the overall opinion on using a cpap hose brush yo clean the heated hose. Mostly for peace of mind, but also to help remove water droplets that inevitably get stuck in the hose no matter how much i shake or hang the hose and launched into my face when i plug it back in.
Your tubing doesn’t need to be completely dry all through out before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
0:44 I have two different styles of mask (under the nose and over the nose) and want to swap but I can't remove the attachment from the grey part. I tried like the video but it doesn't work. It was fitted at the hospital and it would be difficult for me to go back for this
Hi Silvia, thanks for reaching. To remove the elbow from the tubing itself, simply pull the elbow away from the end of the tubing. Since the connection between your tubing and elbow needs to be air-tight to prevent leaks, it can be a little difficult to pull them apart but with a bit of force, they should separate without damaging either the tubing or the elbow. Twisting the elbow as you pull may also help it to come loose. If you continue to have issues prying them apart, your doctor or equipment supplier may be able to assist you further.
Just got the man his 1st CPAP a few weeks ago (AirSense 10 Auto + Climate Heated Tube). He’s using it with a ResMed true full face mask…. Although this video appears to answer my question, I want to check… Is it definitely okay to get the Climate heated tube completely wet? Chip part & all? Also, is it safe to use one of those super long CPAP tube brushes on the heated tube too? The kind that’s like a bottle brush on one end on a long spring-like line you pull through? I use CPAP wipes on his mask every day & clean the humidifier & masks elbow joint (probably more often than needed) but the tube I haven’t done yet cause I was worried the climate tube might need to be handled with more care than the standard tubes?
Hi and thanks for asking! You should be alright washing the ClimateLineAir heated tubing by hand, including the circuit at the end, with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask.
@@ResMedI'm following this as well as the extended tube brush wasn't recommended when I received mine. Is there a certain one you would recommend? I too wipe down the other components with baby wipes but unsure the proper steps for the tube.
Can't you use a hair dryer on no heat setting to dry out the tube? I contine to have moister in the tube hours after hanging it vertically so that it will drip out. I was told by a nurse that if I plug the hose in that it would warm up so that the moister would dry up. Any advice?
Your tubing doesn’t need to be completely dry all through out before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
Hi ResMed 🙂 Questions please Recap AirSense 11: 1. Filter: I was told to change my filter every 2 weeks you say 6 months? Mold can build up in less than 6 months. 2. Outlet Valve: How often to clean the oulet valve every week with water and vinegar 1:9 ratio correct? I cannot believe my supplier of ResMed AirSense 11, a staff member emailed me and said do not remove it, What? It can get dirty glad I have technical feedback from you. Will have to notify her. It is under 90-day warranty and remvoing this should not void the warranty it is made to be taken out and cleaned. 3. Hose: I think the hose should be hung vertically or half (careful not to crease) to drip dry better IMO. Thanks for the video and your input. 🙂😁👍
Hi John, Thanks for the great questions. First, you'll want to check your filter every few weeks for any signs of wear such as discoloration, holes, or tears. If any are present, you'll want to replace the filter, which will be about every 30 days but this can change filter to filter. Yes, the outlet valve can be removed for weekly cleaning and you are correct on the ratio. The hose can be hung vertically or laid out loosely to dry but should be kept away from direct sunlight and heat. For more info check our cleaning page here: bit.ly/3SbCbqK and our equipment replacement page here: bit.ly/3SbqY9Q but ultimately, you'll want to follow the recommendations found within your user guide, linked here: bit.ly/46DEI1t
@@ResMedThank you very much it is good to see these links with the ability to zoom in with big text on HDTV big screen. haha. Those manuals are hard to see the text is too small. Appreciate the 3 links and you answering my questiuons. Thank you much! 😁👍👍👍
Thanks for this video. One question I have is even though we’re to use distilled water when using the tank, it’s okay to use tap water to wash it and the other items?
Is there a way to use the machine to dry the hose faster? I know some cpap machines you can turn in the airflow to push air through the hose to dry it faster. I wash mine and hang it up but it take more then a day to dry.
Thanks for reaching out to us about your tubing. Your tubing doesn’t need to be completely dry all through out before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
I’ve done this after a night of having the humidity too high. Just run the mask fit for a few minutes and let the hose go downhill. The tube was pretty dry after very little time.
You can place the tube connected to the CPAP device, place the tube on a flat horizontal surface, turn off the SmartStart and SmartStop settings if they're on then just run the machine with a dry humidity tub. Just make sure the tube end with the circuitry is completely dry before connecting it to the machine; I use the edge of a paper towel to absorb water of all sides of the circuitry. Without water in the humidity tube, the air comes out of the machine warm and dry, perfect for blowing any large droplets out of the tube while air-drying the smaller droplets. For me, it takes about 7-10 minutes of running this way to completely dry the entire inside of the tube.
Good afternoon. Just upgraded to this machine from the 10. I just want to confirm (per this video and the manual that came with the machine), the air filter should be replaced every 6 months? Not more often? I think the recommendation for the 10 was more frequently than that. Please advise and thanks!
Hi Richard. This is correct. You should still check it frequently and replace it if there are any blockages but six months is correct, as listed in the user guide.
Another source says monthly but my supply company thru insurance paying sends enough to change these every 2 weeks. I generally change mine monthly though
Hi Mikey, There's no harm in placing your filter in one direction or another, but we've found it more efficient to place the filter in with the fuzzy side facing the door (out) so the filter can catch any dust particles coming in from the environment.
Why do we need to unplug the device before cleaning? The parts being cleaned are washed/dried while unattached to the device, and furthermore therapy data cannot be transferred wirelessly if the device is unplugged.
But you’re not using the device while cleaning the pieces… And you will have cleaned, dried, and reconnected the pieces before using it again. So there isn’t any data that will be lost/not sent out while it’s unplugged. It’s just standard/common sense safety protocols to unplug any electric device when cleaning/maintaining it.
Hello Evan, As mentioned in your user guide, after washing your tub, you should rinse it thoroughly and allow it to dry out of direct sunlight and/or heat. Using distilled water for humidification reduces the risk of mineral deposits forming and maximizes the life of your equipment.
Thank you ResMed for your ridiculously long recommended intervals for getting new equipment as a replacement . You know Medicare and insurance companies will follow your recommendations even though parts need replaced long before. I’m glad I’m young and can do all your cleaning but older patients are unable to. But I guess that’s how it goes when you’re in bed with Medicare and insurance companies. Great work!
With proper daily cleaning and care, your mask components should last beyond the recommended replacement schedule. See bit.ly/4a6cuh5 for more info. If one or more of your mask components are failing prior to the recommended replacement schedule, please contact your medical equipment supplier for further assistance and potential warranty replacement. Our warranty can be found near the back of your product's user guide and your supplier can provide additional information and assistance you with the process, if necessary.
What tool would you recommend to clean the inside of the tube? I had no idea of this tool nor was it recommended when I was given the training for my machine until I saw other videos of people cleaning theirs.
A simple rinse of your tubing with warm water and a mild liquid detergent should be all that is necessary. For more information, please refer to the care & cleaning instructions listed in your user guide or check out our cleaning page here: bit.ly/3SYQAF1
Hello i had cleaned all parts with water and vinegar including the elbow for the full fave f20 mask which has a small foam piece i had since have irritation in my nose and throat is it ok to wash that elbow with waterband vinigar? I took the foam out and saw small black dot spots on it u used my machine for a month and cleaned it twice with water and vinigar
As we mentioned previously, that's not something we can recommend, as it's not covered in the written instructions provided in your user guide. If you have any concerns about the parts you've already rinsed in the vinegar solution, we'd recommend bringing them to your DME supplier for further advisement and assistance as necessary. If you're seeing black spots in your mask elbow, we would recommend bringing it to your supplier for inspection and whether or not it may need to be replaced.
@ResMedAmericas please answer I'm in need! Will the distilled white vinegar damage or disintegrate the foam/cotton that is inside the quieter elbow? I only did it once since I didn't have mild baby shampoo at the time I'm just worried of vinegar fumes or inhaling harmful gasses would vinegar break it down or no? It shouldn't do any damage to it?
While there may be little harm if it happened only once, use of a vinegar solution with your mask parts is not recommended. Please bring your mask elbow to your local medical equipment supplier to inquire about whether or not it may need to be replaced.
Yes! You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
PLEASE make a video on HOW TO REMOVE the cushion for the AirFit N20 for cleaning. I've watched videos that make it look SO easy. IT IS NOT EASY! The amount of finger-pressure it takes is TOO MUCH for weak old-lady hands. Is there a tool that can help? If not ResMed needs to make one! I'm my sister's only caregiver. She has ALS. My efforts to keep her clean, comfortable and BREATHING are getting to be beyond me. Her BiPAP machine is keeping her alive but it HURTS her. We keep switching from the nose device to the N20. The her nose became irritated and bloody from the nose device so her doctor ordered the N20. We tighten it just enough so air doesn't leak but after a while it's "too tight" and it hurts her. So we switch back to the nose device. Then the straps won't stay on so we switch again. It's a constant battle! 😣
Unfortunately it seems like a tool could damage the cradle piece on the N20. That piece it’s just not very sturdy and only last like a month at it’s best. I think that when Resmed designed the connector/clicking part they probably didn’t think at all about people with dexterity and physical issues. Very unfortunate. I hope you can find a solution or a different piece of equipment that could work better.
I was told I couldn't use detergent on the water fill. They told me only wipe it down. So can I use detergent on the distilled water filler container??
Can/should you take the water tub apart? Mine has indents where light pressure separates the top from the bottom, it makes cleaning easier but is that hard on the tub?
Hi Danielle, Thank you for asking. While the water tub lid can be detached we do not recommend doing so, including for cleaning purposes. We can only recommend following the care and cleaning instructions as outlined in the video and your machine's user guide.
Hello Marie Thanks for reaching out to us about the care of your heated tubing. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
@@ResMed I too wondered about the clip at the end of the tube. Though maybe it would be damaged with it touching water. Have been washing everything but the tube
Do you have any additional advice for drying the tubing? Ill clean it and hang it to dry in a well ventilated room all day, but it still won't be dry. I have to follow up with laying it out perfectly straight, in front of a fan for at least an hour 😫
Hi, thanks for reaching out. Your tubing doesn’t need to be completely dry all through out before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
Hi Steve and thank you for asking. When it comes to the water tub specifically, direct sunlight can cause premature cracking and deterioration of the material which can lead to leaks.
Is it okay to use ozone cleaners like respify for the climate tubing? I just switched from airsense 10 to the 11. I've been using respify for years with the regular tubing instead of the hassel of hand washing and hanging the tubing out to dry all day.
Thank you for reaching out to us. We can't recommend the use of any third-party cleaning devices with any of our products. Please exercise caution should you choose to use these types of products. Please note: any damage caused to ResMed machines, supplies, and/or components by the use of Ozone, will not be eligible for warranty repairs or replacement at ResMed’s expense. Warranty information for your equipment can be found at the back of its User Guide.
I was told to use only distilled water to clean my machine, because tap water could leave mineral deposits? (besides, our tap water has a bad habit of growing biofilm....) Also, how should we clean the mask? (Both the part that goes on the face and the tubing that goes around the head?
Thank you for reaching out. This webpage on our site provides a lot of great information about effectively cleaning your CPAP equipment, including your machine and mask: bit.ly/4eWI8QB
Thank you for reaching out. As stated in our clinical and user guides, optimal humidifier performance requires distilled water. That’s because most or all of its minerals have been removed, preventing mineral buildup in the humidifier tub. Tap or bottled water may also be used when necessary. While it will not harm the machine or pose a risk to your health, it will require more rigorous cleaning of your water tub to prevent excess mineral buildup.
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is there any recommendation on how to clean the inside? (the other outlet that goes to the filter)
Hi Edgar, thanks for reaching out. The inside of the machine itself doesn't require cleaning as your air filter already aides in this. Disinfection of its interior is not necessary or recommended, as it could cause damage. Please refer to the recommended care and cleaning instructions found in your user guide for more details on the proper care for your machine.
Hello Greg, Yes, Dawn will work as a mild liquid detergent free of additives or abrasives to clean your tubing and mask headgear, frames, and silicone cushion or pillows.
@@ResMed thanks. I've been washing my gear weekly with Dawn for years and was told by someone a few days ago that it's too strong. Thought it was bunk, but formulas can change sometimes, so I thought it best to ask.
@@BlondieHappyGuy not sure, never tried Palmolive, sticking with Dawn. I've been using it for 11 years now, just wanted to double check to make sure the formula wasn't changed. Thanks for sharing this.
@@BlondieHappyGuy yep, usually twice a week. It's something I feel is worth a small amount of my time. Only takes around a thimble full to get the desired results. You can use more if you like rinsing parts forever.
Thanks for clarifying "mild detergent"! I.e. Dawn! Was wondering what their definition was. Mild detergent at my house is laundry soap (did not sound correct), dishsoap, an entirely different item! I am new to all of this, and not sold just yet! Will keep reading. At the training, no one even reviewed cleaning and how! Was told I didn't need to clean distilled water reservoir till 4 days! 😢
a doubt, your help please Should the engine be cleaned or inside to prevent it from having bacteria? I stopped using my equipment for a week because I got sick with the flu and couldn't use it washed the tube, and the part that is disassembled at the exit and a mask but don't know if any equipment is needed to disinfect internally. I am worried that it will hurt me have a sore throat for 2 weeks. thanks for your help resmed
Hi Carlos, The inside of the machine itself doesn't require cleaning as your air filter already aides in this. Disinfection of its interior is not necessary or recommended, as it could cause damage. Please refer to the recommended care and cleaning instructions found in your user guide for more details on the proper care for your machine.
Your tubing doesn’t need to be completely dry throughout before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
Hello, the inside of the machine itself, including this hole, doesn't require cleaning as your air filter already aides in this. Disinfection of its interior is not necessary or recommended, as it could cause damage. Please refer to the recommended care and cleaning instructions found in your user guide for more details on the proper care for your machine.
My CPAP tub is sort of gross around the white tab part on the top and I don't know how to clean that. I soaked it with CPAP tabs and it still did not come clean.
Hello Lisa, thank you for getting in touch. It seems like the stains in your device's water chamber are due to mineral deposits from dried-up tap water. To prevent this issue, please use distilled water. For detailed cleaning instructions, refer to your product's user guide. We recommend following the cleaning guidelines provided in the user guide and advise against using cleaning tablets with the equipment. If you choose to use these products, please do so with caution. Your medical equipment supplier may offer additional advice on how to effectively clean the water tub to prevent mineral buildup and avoid discoloration or other problems. Thank you for reaching out and taking care of your equipment.
Would you recommend a special device for cleaning cpap equipment? And to wash by hand, is it okay to wash them in the sink (I'm wondering if it's insanitary)?
Evan, Thanks for asking. We cannot recommend the use of any third-party cleaning devices with any of our products. We can only recommend following the cleaning and care instructions as outlined in your user guide and ideally, any vessel you wash your equipment in is as clean as possible.
why the plug on the hose?? what electronics are in it?? getting it wet and dry doesn't do anything?? I assume you got to do this in the morning to dry all day??
Hi Jrod, thanks for reaching out. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. Also, washing it in the morning is recommended as it gives the tubing plenty of time to dry throughout the day, ensuring it’s ready for use at night. For more information, please refer to your product's user guide.
Hello Geddo, We do recommend checking your air filter frequently for signs of wear such as discoloration, holes, or tears. This tends to happen around the 30 days mark however, if your air filter is showing no signs of wear, it should be safe to continue using it. Thanks for asking.
I just received my refill filters but the literature says it’s not needed if using the humidifier, I just upped my humidifier level so I assume I don’t need the filter.
The air filters available for your machine provide effective air filtration which protects both the machine and your respiratory health. You should always use an air filter with your machine, regardless of whether or not you're using humidification.
I can't seem to get the tube that hooks up to the machine fully dry. And this is from hanging it out to dry. How am I supposed to use the thing if it never fully gets dried?
Hello Kelly, Your tubing doesn’t need to be completely dry throughout before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
Yes! The tubing can and should be replaced about every 90 days or so as needed. See our site here for more information on your CPAP supplies and how often they should be checked/replaced. bit.ly/3BOswNn
Hi Chris, Thanks for reaching out to us. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
Hi Art, thank you for reaching out. While there is no harm in placing your filter in one direction or another, we've found it more efficient to place the filter in with the fuzzy side facing the door (out) and the flat smooth side (in) so the filter can catch any dust particles coming in from the environment.
Yes, that is correct. Only the water tub itself and then only to remove any white powder deposits if they appear. A weekly wash in warm water and mild liquid detergent and air drying away from direct sunlight should still be your primary cleaning process.
Thanks for reaching out to us about the care of the heated tubing. It is acceptable to wash the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
I have a question about the little elbow that connects the hose to the facemask. That elbow has a little foam piece and it gets stinky after awhile. And it changes color( Kinda gray in color) I ended up puling that out. There is no way to keep that clean. I get air blown into my face because of removing it. I dont mind . I just wish they didn't put that foam piece in the elbow. Or they should supply more of them
Hi Ellie, Thank you for reaching out about your mask elbow. There are two parts to answering this. First, cleaning your mask cushion or pillows (including the elbow) with a soft bristle brush can help clear away any dust or debris that may build up and help them last longer. Second, we also recommend replacing your mask parts on a regular schedule or whenever you notice any signs that a replacement may be necessary. We have more information on this here: bit.ly/3PwAdQn and you can replace each part (cushion/pillows, headgear, elbow, and frame) separately as needed through your medical equipment supplier.
Hi caltroon, The high leak level warning you are experiencing when filling the water tank under minimum could be caused by the humidifier tub not being inserted properly. You should hear a light click letting you know it's firmly in place. Please make sure that the humidifier tub is correctly inserted according to the instructions in the device user guide, which you can access using the following link: bit.ly/45Uq8Df If you continue to experience the high leak level warning after ensuring that the humidifier tub is correctly inserted, we recommend contacting the medical equipment supplier where you obtained the device for further direct assistance. Thank you for reaching out.
@@ResMed You are a lifesaver. I pulled out the snap out tube, scared to death, wiped around the rim and checked for problems. Put it back in and now I can fill to max line. The respiratory company I use said previously it was a fault in the resmed product and it had a lot of complaints and they couldn't fix it - which we now know is not true. Now the water tank water lasts all night for my husband. So glad I found your video!
Hello Resmed, I'm new to CPAP and and was recently diagnosed with sleep apnea. I'm going to be getting my first CPAP machine soon I think; it will be an Airsense 10. I'm very new to this and feeling overwhelmed. I know I need to use distilled water when my machine is in use, but when I'm cleaning the machine, tubing, or mask is it fine to just use regular drinking quality tap water from my shower or sink?
For cleaning purposes, yes this should be fine for those CPAP supplies which can be washed using water and a mild liquid detergent. Once you receive your machine, mask, and other equipment, read your user guide for our recommendations regarding cleaning and care or visit our page here: bit.ly/3RNR5BS
I have the exact same model of this!! My question is… Is all this necessary for cleaning? Especially the outlet connector? My sleep doctor told me just to clean the tube and the mask. And change the filter lol. He told me to use vinegar to wash or rinse the tube? Is that true? For the mask, how do I clean it? Can I use baby wipes?! And… my filter smells like cigar smoke so I should probably change it… P.S!! Please write back!! Greatly appreciated!!
Hi Daniel, To clean your mask and tubing, we'd only recommend washing it regularly with warm water and a mild liquid detergent, rinse again with warm water and leave to air dry away from direct sunlight. For more information, you can search our UA-cam channel for your mask model and "cleaning" or consult your mask's user guide.
Hi Kim! For air tubing, we only recommend cleaning in warm water using a mild dishwashing liquid. While a solution of 1 parts water & 9 parts vinegar is occasionally recommended for the humidifier tub and outlet connector we do not recommend this for the tubing itself. Also, your components should not be washed in water that is any hotter than 131 degrees fahrenheit or 55 degrees celsius.
Yes, you should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
Hi Rodney, The inside of the machine itself doesn't require sanitation or cleaning as your air filter already aides in this. In the event of COVID-19 diagnosis, read the American Thoracic Society’s tips on daily cleaning of your PAP equipment: bit.ly/3HvauE6 which includes additional information and resources on COVID-19 diagnosis and PAP therapy usage. Please also refer to your specific ResMed User Guide for specific step-by-step instructions on cleaning your device, mask components, and accessories.
Hi Kevin, thank you for reaching out. For regular cleaning without mineral buildup in the Water Tub, it may not be necessary. A mild dishwashing liquid and water solution is usually sufficient for routine maintenance. Please see your product's user guide for more detailed cleaning instructions.
Yes, this is correct. You may need to clean your tub a bit more rigorously than usual while using bottled water and we'd recommend this only be a temporary solution but yes this would be fine for your 2-4 months trip. Thank you.
Thank you for asking, as this can be a common concern for mask users. Particles in the air or exhaled breath can build up and discolor the filter/diffuser over time. To clean this filter, we'd recommend soaking the elbow in warm soapy water. Then, use a soft bristle brush to clean from the front and back part of the elbow. This can help to extend the life of your mask elbow and improve the efficacy of your therapy.
I have been forgetting to get distilled water and use drinking water and tap water. Will this damage my machine? 😢. Also what is white powder deposits? Do we use vinegar mixture for cleaning as well?
We recommend cleaning your humidifier regularly even if it’s set to 0, as it may still come in contact with bacteria naturally present in the environment. As you may already know, bacteria needs water to grow and will naturally die without a water source. Under normal use conditions, the inside of the device should have no contact with moisture beyond ambient environmental conditions, which is dried out by the device’s airflow (including the “cooling down” feature after therapy is stopped, which pushes any remaining moisture out of the device for up to 1 hour). While many studies do exist identifying common bacteria types found in various rooms of the average household, these studies should never be used as a predictive case in regards to which types might grow in your equipment due to lack of proper cleaning or maintenance. If you have any more questions about this, we’d certainly encourage you to discuss this further with your doctor or healthcare provider. In addition, here is our online cleaning guide for your reference: bit.ly/3wNmUnv
Hi Saltiva, Thank you for reaching out to us about the care of your equipment. There should be no contamination concerns with washing and rinsing your mask parts, tubing, & water tub with warm tap water as shown and listed in your user guide. If you do have any concerns, you can clean your equipment with distilled water as recommended with use of your water tub.
Hi Tiffany, Thank you for reaching out. I'm not entirely sure what you mean by the "swizzle part." To ensure proper cleaning, please refer to the directions provided in the machine's user guide. You can access the guide via the following link: [Link to user guide: bit.ly/3VUKBUJ]. If you require further assistance or prefer in-person help, feel free to contact the medical equipment supplier where you obtained your device.
Hello Damian, While it might prove to be more comfortable when positioning yourself to sleep, it's not something we could recommend. It might not be hot enough to burn you or your bedding, however, it could possibly affect the tubing temperature and pressing down on the tubing could also restrict airflow which wouldn't be advisable.
This is all fine and dandy but the advice to allow the tubing that goes to the mask to dry is very naïve. I have 2 hoses and these things never dry. I submerge mine and allow it to drip after a rinse then I actually and gently swing the hose to get rid of some of the rinse water. I then hang it with one open end up and one open end down so the residual water could evaporate and escape..after 2 days in a warm place there was still water in the tube. Water can attract and grow bacteria. I'm doing something different, guys who clean the barrel of a rifle know what I mean when I say I'm going to snake it. I'm going to drop a sterile string down the tube and basically tie on a clean cloth to pull back through the hose...I wake every night from droplets of water getting in the mask..
If needed, you can dry the connection points with a soft clean cloth, connect your mask and tubing as usual, and run a Mask Fit Test from your device which will push air out at increasing pressures and this can also force those last droplets out of the cushion and tubing.
Thanks for reaching out to us about your tubing. Your tubing doesn’t need to be completely dry all through out before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential "CPAP rainout" if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached but your mask disconnected, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
I accidentally used Laundry soap on a Cpap Tube cleaning. I am afraid residual toxins are still present. I have cleaned and re-rinsed and still have Laundry scent through tubing. What do you suggest in cleaning it or should I just throw it away. Will Vinegar and water help take the Laundry absorption out?
Sorry to hear about this. While the odor may dissipate over time or with repeated cleanings (with a mild liquid detergent such as dish soap or baby shampoo) we do recommend reaching out to your supplier for further assistance. They can help you determine whether the odor is something that requires a full replacement or just deeper sanitization.
This timing is based on ideal environmental conditions. Check each of your CPAP equipment and components regularly for signs of wear and tear. With your air filter specifically, replace it if you notice discoloration, holes, or tears.
The air filter should be replaced every 6 months!? (unless damaged)... I was told every MONTH... dang.. good to know that ResMed indicates otherwise... lol * thumbs up *
Hi Terence, Thanks for asking. While cleaning & maintenance recommendations are included in your mask's user guide, we also have videos on our channel covering nearly every ResMed mask model. Simply search our UA-cam channel for your specific mask model + "cleaning" and you should find what you're looking for. If not, let us know what mask model you're using and I'd be happy to provide a direct link.
Thank you for asking! Dish soap is a good, mild option for cleaning your device. Mild soap, as we define it, would be any liquid soap which doesn't include any harsh chemicals or abrasive additives. Most dish soaps or baby shampoos would be good for use in cleaning.
Your tubing doesn’t need to be completely dry of all droplets before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be okay. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, which will produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
Hello Rose, We always recommend following the recommendations for cleaning that are listed in your User Guide. With the AirSense 11, we recommend a daily wipe with a clean disposable cloth and drying away from direct sunlight, as sunlight can cause discoloration. Weekly, you'll want to wash the tub in warm water using a mild dishwashing liquid OR in a solution with a ration of 1 part vinegar to 9 parts room temperature water. Then rinse with water and follow the daily steps.
Omg I love how all these videos don’t mention the most common 🤬 question. Do I gotta replace the whole hose or do these attachments on the end come off Jesus Christ
The elbow attachment should remain with the mask that you're using. There is a swivel piece that is part of the device itself and it does come off but when you replace the tubing, you should dispose of only the old tubing itself and not the elbow or swivel. Thank you for asking!
@@ResMed I’m looking online for a hose replacement for the ResMed Airsense 10. The hose is a ClimateLine Air and has a tiny slot looking chip part on the end that connects to the actual machine. I’m looking for more affordable hose but these did NOT have that same end as the ClimateLine Air. From indirect info I’ve gathered on UA-cam (for those viewers wonder the same question as me), you can use other hose replacements and it will still work despite the chip part of the hose that goes into that little slot will be missing. Essentially, your machine is compatible with other hose it just won’t have the feature of the ClimateLine Air (which checks the temperature of the room and assists with humidity). Thank you for your assistance, with all the content online I never imagined this info would be so hard to find.
Hello Karen, This is what we refer to as CPAP rainout. Rainout occurs when heated air cools in your tubing and reaches your mask as liquid water instead of vapor, causing you to get a damp face or leaving condensation or water in your tubing or mask. You can mitigate this by reducing the humidity settings on your machine, raising the temperature of your room, or through the use of a tubing wrap or heated tubing. Our blog post here, provides some more information on this: bit.ly/3Zu0hyy and we recommend discussing this with your medical equipment supplier who can assist you further.
Need a Better water tank- hard to open AND Always RUNS out of Water during the night- needs to be filled around 3 to 4 hours depending on Mask design. Due you have a new tank design or recommend a solution- saw a video with a large water tank with a tube to your water tank - that always has water- can you give the company that makes this unit? Would buy even though it is large - tired of getting up every 3 to 4 hours to fill YOUR WATER TANK.
Hi Mike, Thank you for reaching out and we're sorry to hear about the issues you're having with your water tank. Water consumption will vary based on weather, climate, travel, device settings, changes to equipment, etc. To start, we'd recommend checking to make sure you aren't experiencing any mask leaks, as this is the most common cause for excessive water consumption. Also, check with your DME supplier about any factors that may be contributing to the excessive water consumption you're experiencing. They can also download data from your device to determine if adjustments to your settings or equipment may help.
Sorry no leaking on mask have full face mask setting at 4 - this is even changing from just a nose mask. Do you have the water tower unit I saw the Au man showed on his series on this unit problem?? Would like to get!!!!
Wow what settings are you running that you're going through a full water tank in 3 to 4 hours? What's the humidity and temperature set to? And how does it compare to your room?
@@ResMed I have to Check my water level around 4hrs have about 1/4 left- refill check in another 4 hrs - never a 8 or more sleep cycle. Hum 4, temp 70, full mask, AU guy showed a water tank that can be added to machine- then just sleep.!! C-one system-Hard to open at night tank- let me know when you have new design water tank for the 11 series
Hi Tim, Thanks for reaching out about the alert you’re seeing on your CPAP machine. If it’s an overheating error, please check to make sure nothing is blocking the air tubing and/or air inlet of the machine. If both seem to be free of any blockage, please contact your medical equipment supplier to determine what might be causing the overheating detection. ResMed also offers a manufacturer's warranty as outlined in your User Guide, and repair services through your supplier, for after-warranty support as necessary. If you’re seeing a different heating-related error, please let us know and we can advise accordingly.
I have a great idea for cleaning the tubing- an UV light cleaner. I’m ordering off of amazon this week. If it works for baby bottles, then it should work on the hose. I find the hose most difficult to wash, and I’ve got diabetes (35 years) so my immune system is very compromised! I don’t want to get sick!!
Thank you for sharing your idea regarding the care of your tubing. Please note, however, that we can only recommend following the cleaning instructions as found in your user guide. We cannot recommend the use of third-party cleaning devices, including UVC sanitizers, with our products. Please exercise caution should you choose to use these types of products. Warranty information can also be found at the back of your user guide.
For most AirFit masks, simply disassemble the mask and wash each part in warm water and a soft liquid detergent. Then, rinse again and let it air dry away from direct sunlight. The user guide for your mask will include instructions for proper cleaning and care of your mask. If you've misplaced the guide or you can also search our UA-cam channel for your mask model and "clean" to see our videos showing the proper daily and/or weekly cleaning techniques.
I was cleaning the mask tube and water chamber but not that internal part and got a viral infection :( good thing i watched this vid i let it soak in soapy water
My Doc told me not to get the hose wet, because it has electronics in it. He told me instead to pour water and vinegar in it, switch it around, then water and switch it around. He didn’t mention anything about the hose connector.
Hi Mario, Thanks for reaching out to us about the care of your heated tubing. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
Thanks for asking! Not quite to this level of detail. We do have the following video here: bit.ly/3sPBFkn which covers both mask and machine but we're happy to take your interest back to our internal teams at ResMed for possible future content. Thanks again for bringing this to our attention.
You Myair app is terrible. My machine's numbers get all messed up if i shut it off to go to the bathroom. It doesn't record anything after I turn it back on. If I leave it running and take the mask off I get high leak numbers. Can't win!
Don’t Let them give you a cpap machine that they can control from their office. They shut off the tube heating without telling me. After a month of an ice cold lung causing me a lot of pain during the day, I finally figured out what they did to me. I am considering suing them. I almost went to the hospital over this.
Thanks for reaching out to us about the care of your heated tubing. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
My name is David, I am twenty years old, my nationality is Ethiopian, I live in Addis Ababa, and when I sleep, I suddenly stop breathing, and so my suffering is not helping me, not even my family. There is no treatment in our country, I am sick, and please help me. I want to be cured.
Thank you for reaching out. We'd definitely recommend discussing this with a doctor or other qualified medical professional, who can assist you more directly with this. We also have a page on our website that you may find to be helpful: bit.ly/3SkwFzm
My veteran affairs clinic didn't explain I could clean that inner piece where the tubing connects. Thank You for making this video.
I just learned that too.
Ditto.
I just Learned this
Same
Same
3:35 For those of us with OCD (and I know you're out there), I've never been able to fill to the max line, even with the tub sitting on a flat surface. It starts to overflow back on the hinge side.
my ocd tells me if I should disinfect the engine? or something internal I started to think about it and imagined myself full of mushrooms inside. Should I buy something to desterilize? greetings
Hi Carlos, The inside of the machine itself doesn't require cleaning as your air filter already aides in this. Disinfection of its interior is not necessary or recommended, as it could cause damage. Please refer to the recommended care and cleaning instructions found in your user guide for more details on the proper care for your machine.
I’m able to fill to the Max line without any spillage whatsoever. Perhaps the location where you fill your tray is uneven/not level.
I agree! It was my main complaint when I had to start using this machine & tank, (after recalls of the other brand.) At least the old brand let me have enough water (deeper, & plenty of room to fill it to "Max") and not have to worry about overflow or spilling as I placed it back in the machine, to last my usual 7-8hr sleep. This new tank runs dry if I slept that long, which unfortunately I haven't been, due to other factors. It has been helped some to last longer when they gave me the heated tubing. I still would like my humidity set 1 or 2 clicks higher, but can't bc it will run dry if I'm actually able to sleep more than 4.5 - 5 hrs. consecutively. EDIT: I just realized this video may be the newer model after mine, so maybe the tank is better, but it seems you are having the same trouble.
Yup, that's me... wanting the water right @ that full line!
When replacing the air filter i use a cotton pad with cpap cleaning solution to rub the grate and side wall of rhe machine where the filter sits. It can get dirty from use
I am surprised RESMED did not answer your comment, maybe an oversight? That makes sense to wash the grate too. What is the CPAP solution made of out? How often do you change the filter? This video says every 6 months .... my supplier of ResMed AirSense 11 says every 2 weeks. Thanks. 👍👍👍👍
Could I sterilize my machine if I just fill it with vodka and run it until the vodka has all evaporated
We're fairly certain you're having a bit of fun with this one but we do need to provide a serious response. Please do not pour any liquid into the interior of your machine, including vodka, as this could (and likely will) damage it. The inside of the machine itself doesn't require cleaning as your air filter already aides in this. Please refer to the recommended care and cleaning instructions found in your user guide for more details on the proper care for your machine.
🤣
😂😂😂
@@ResMed Thank you for giving a real response instead of the canned responses these things usually elicit.
thank you thats what ill do
@ResMedAmericas - Hi ResMed 🙂 Questions please Recap AirSense 11:
1. Filter: I was told to change my filter every 2 weeks you say 6 months? Mold can build up in less than 6 months.
2. Outlet Valve: How often to clean the oulet valve every week with water and vinegar 1:9 ratio correct? I cannot believe my supplier of ResMed AirSense 11, a staff member emailed me and said do not remove it, What? It can get dirty glad I have technical feedback from you. Will have to notify her. It is under 90-day warranty and remvoing this should not void the warranty it is made to be taken out and cleaned.
3. Hose: I think the hose should be hung vertically or half (careful not to crease) to drip dry better IMO.
Thanks for the video and your input. 🙂😁👍
Hi John, Thanks for the great questions. First, you'll want to check your filter every few weeks for any signs of wear such as discoloration, holes, or tears. If any are present, you'll want to replace the filter, which will be about every 30 days but this can change filter to filter. Yes, the outlet valve can be removed for weekly cleaning and you are correct on the ratio. The hose can be hung vertically or laid out loosely to dry but should be kept away from direct sunlight and heat. For more info check our cleaning page here: bit.ly/3S5KMv7 and our equipment replacement page here: bit.ly/46JNFq2 but ultimately, you'll want to follow the recommendations found within your user guide, linked here: bit.ly/3Saoatu
@@ResMed Thank you very much it is good to see these links with the ability to zoom in with big text on HDTV big screen. haha. Those manuals are hard to see the text is too small. Appreciate the 3 links and you answering my questiuons. Thank you much! 😁👍👍👍
I was advised NOT to allow the heated tubing connector to get wet. In this video, however, it was clearly submerged while cleaning. Thoughts?
Thanks for reaching out to us about the care of your heated tubing. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
@@ResMed So submerging the heated tube to clean is okay? I saw somewhere else that said not to submerge it for cleaning.
@ResMedAmericas can you use cpap cleaner instead of soapy water ? I have well water and do not trust it
@@WingStop-zv1sk The person who fitted my mask told me to use distilled water and dish detergent. Probably cheaper than cpap cleaning fluid, and doesn't have the risk of something being in the water?
@@delphinidin I was told this also by the person that fitted my mask. I believe her because she told me that her husband uses the same machine.
Why didn't you guys include a swivel where the tubing attaches to the airsense 11 like you had with the airsence 10?
Can I save the water for future use? Distilled water isn't free. Sometimes, you can't even find any.
Damn, life is hard.
Roblaws sells it for $10 a jug.
$1.27 @WALMART, USA
While obviously not required, what is the overall opinion on using a cpap hose brush yo clean the heated hose. Mostly for peace of mind, but also to help remove water droplets that inevitably get stuck in the hose no matter how much i shake or hang the hose and launched into my face when i plug it back in.
Your tubing doesn’t need to be completely dry all through out before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
It's been about 2 weeks. I guess I need to clean it. I didn't know about the filter either.
0:44 I have two different styles of mask (under the nose and over the nose) and want to swap but I can't remove the attachment from the grey part. I tried like the video but it doesn't work. It was fitted at the hospital and it would be difficult for me to go back for this
Hi Silvia, thanks for reaching. To remove the elbow from the tubing itself, simply pull the elbow away from the end of the tubing. Since the connection between your tubing and elbow needs to be air-tight to prevent leaks, it can be a little difficult to pull them apart but with a bit of force, they should separate without damaging either the tubing or the elbow. Twisting the elbow as you pull may also help it to come loose. If you continue to have issues prying them apart, your doctor or equipment supplier may be able to assist you further.
Just got the man his 1st CPAP a few weeks ago (AirSense 10 Auto + Climate Heated Tube). He’s using it with a ResMed true full face mask…. Although this video appears to answer my question, I want to check… Is it definitely okay to get the Climate heated tube completely wet? Chip part & all? Also, is it safe to use one of those super long CPAP tube brushes on the heated tube too? The kind that’s like a bottle brush on one end on a long spring-like line you pull through? I use CPAP wipes on his mask every day & clean the humidifier & masks elbow joint (probably more often than needed) but the tube I haven’t done yet cause I was worried the climate tube might need to be handled with more care than the standard tubes?
Hi and thanks for asking! You should be alright washing the ClimateLineAir heated tubing by hand, including the circuit at the end, with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask.
@@ResMedI'm following this as well as the extended tube brush wasn't recommended when I received mine. Is there a certain one you would recommend? I too wipe down the other components with baby wipes but unsure the proper steps for the tube.
Can't you use a hair dryer on no heat setting to dry out the tube? I contine to have moister in the tube hours after hanging it vertically so that it will drip out.
I was told by a nurse that if I plug the hose in that it would warm up so that the moister would dry up.
Any advice?
Your tubing doesn’t need to be completely dry all through out before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
Moister
Hi ResMed 🙂 Questions please Recap AirSense 11:
1. Filter: I was told to change my filter every 2 weeks you say 6 months? Mold can build up in less than 6 months.
2. Outlet Valve: How often to clean the oulet valve every week with water and vinegar 1:9 ratio correct? I cannot believe my supplier of ResMed AirSense 11, a staff member emailed me and said do not remove it, What? It can get dirty glad I have technical feedback from you. Will have to notify her. It is under 90-day warranty and remvoing this should not void the warranty it is made to be taken out and cleaned.
3. Hose: I think the hose should be hung vertically or half (careful not to crease) to drip dry better IMO.
Thanks for the video and your input. 🙂😁👍
Hi John, Thanks for the great questions. First, you'll want to check your filter every few weeks for any signs of wear such as discoloration, holes, or tears. If any are present, you'll want to replace the filter, which will be about every 30 days but this can change filter to filter. Yes, the outlet valve can be removed for weekly cleaning and you are correct on the ratio. The hose can be hung vertically or laid out loosely to dry but should be kept away from direct sunlight and heat. For more info check our cleaning page here: bit.ly/3SbCbqK and our equipment replacement page here: bit.ly/3SbqY9Q but ultimately, you'll want to follow the recommendations found within your user guide, linked here: bit.ly/46DEI1t
@@ResMedThank you very much it is good to see these links with the ability to zoom in with big text on HDTV big screen. haha. Those manuals are hard to see the text is too small. Appreciate the 3 links and you answering my questiuons. Thank you much! 😁👍👍👍
Thanks for this video.
One question I have is even though we’re to use distilled water when using the tank, it’s okay to use tap water to wash it and the other items?
Thanks for asking! Yes, that is correct. Tap water is acceptable for use when washing your mask, tubing, and water tub.
@@ResMed Thank you.
Is there a way to use the machine to dry the hose faster? I know some cpap machines you can turn in the airflow to push air through the hose to dry it faster. I wash mine and hang it up but it take more then a day to dry.
Thanks for reaching out to us about your tubing. Your tubing doesn’t need to be completely dry all through out before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
I’ve done this after a night of having the humidity too high. Just run the mask fit for a few minutes and let the hose go downhill. The tube was pretty dry after very little time.
You can place the tube connected to the CPAP device, place the tube on a flat horizontal surface, turn off the SmartStart and SmartStop settings if they're on then just run the machine with a dry humidity tub. Just make sure the tube end with the circuitry is completely dry before connecting it to the machine; I use the edge of a paper towel to absorb water of all sides of the circuitry.
Without water in the humidity tube, the air comes out of the machine warm and dry, perfect for blowing any large droplets out of the tube while air-drying the smaller droplets. For me, it takes about 7-10 minutes of running this way to completely dry the entire inside of the tube.
Thank you!
Is there a way to clean your nasal cpap machine hose
Good afternoon. Just upgraded to this machine from the 10. I just want to confirm (per this video and the manual that came with the machine), the air filter should be replaced every 6 months? Not more often? I think the recommendation for the 10 was more frequently than that. Please advise and thanks!
Hi Richard. This is correct. You should still check it frequently and replace it if there are any blockages but six months is correct, as listed in the user guide.
Another source says monthly but my supply company thru insurance paying sends enough to change these every 2 weeks. I generally change mine monthly though
When replacing the filter does it matter which side is facing out
Hi Mikey, There's no harm in placing your filter in one direction or another, but we've found it more efficient to place the filter in with the fuzzy side facing the door (out) so the filter can catch any dust particles coming in from the environment.
not at all
Why do we need to unplug the device before cleaning?
The parts being cleaned are washed/dried while unattached to the device, and furthermore therapy data cannot be transferred wirelessly if the device is unplugged.
It's idiot-proofing language so that some moron doesn't try to use their machine while it's not fully assembled.
But you’re not using the device while cleaning the pieces… And you will have cleaned, dried, and reconnected the pieces before using it again. So there isn’t any data that will be lost/not sent out while it’s unplugged.
It’s just standard/common sense safety protocols to unplug any electric device when cleaning/maintaining it.
To remove or re attach the attachments without any risk of electrocuting yourself
I'd like to know why the humidifier tub can be submerged in soapy warm water when I was told not to only put distilled water in it.
Hello Evan, As mentioned in your user guide, after washing your tub, you should rinse it thoroughly and allow it to dry out of direct sunlight and/or heat. Using distilled water for humidification reduces the risk of mineral deposits forming and maximizes the life of your equipment.
@@ResMed Okay thanks
Thank you ResMed for your ridiculously long recommended intervals for getting new equipment as a replacement . You know Medicare and insurance companies will follow your recommendations even though parts need replaced long before. I’m glad I’m young and can do all your cleaning but older patients are unable to. But I guess that’s how it goes when you’re in bed with Medicare and insurance companies. Great work!
With proper daily cleaning and care, your mask components should last beyond the recommended replacement schedule. See bit.ly/4a6cuh5 for more info. If one or more of your mask components are failing prior to the recommended replacement schedule, please contact your medical equipment supplier for further assistance and potential warranty replacement. Our warranty can be found near the back of your product's user guide and your supplier can provide additional information and assistance you with the process, if necessary.
What tool would you recommend to clean the inside of the tube? I had no idea of this tool nor was it recommended when I was given the training for my machine until I saw other videos of people cleaning theirs.
A simple rinse of your tubing with warm water and a mild liquid detergent should be all that is necessary. For more information, please refer to the care & cleaning instructions listed in your user guide or check out our cleaning page here: bit.ly/3SYQAF1
Hello i had cleaned all parts with water and vinegar including the elbow for the full fave f20 mask which has a small foam piece i had since have irritation in my nose and throat is it ok to wash that elbow with waterband vinigar? I took the foam out and saw small black dot spots on it u used my machine for a month and cleaned it twice with water and vinigar
As we mentioned previously, that's not something we can recommend, as it's not covered in the written instructions provided in your user guide. If you have any concerns about the parts you've already rinsed in the vinegar solution, we'd recommend bringing them to your DME supplier for further advisement and assistance as necessary. If you're seeing black spots in your mask elbow, we would recommend bringing it to your supplier for inspection and whether or not it may need to be replaced.
@ResMedAmericas please answer I'm in need! Will the distilled white vinegar damage or disintegrate the foam/cotton that is inside the quieter elbow? I only did it once since I didn't have mild baby shampoo at the time I'm just worried of vinegar fumes or inhaling harmful gasses would vinegar break it down or no? It shouldn't do any damage to it?
While there may be little harm if it happened only once, use of a vinegar solution with your mask parts is not recommended. Please bring your mask elbow to your local medical equipment supplier to inquire about whether or not it may need to be replaced.
Did you submerge the electronic part of the heated tube?
Yes! You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
@@ResMed I wonder why the video did not actually show this as I thought that would be impossible to do because of the connection.
Thank you for promoting replying. Appreciated your time and help.🙏
Nice video. I strongly suggest to use unscented dish soap when cleaning
I use baby shampoo
PLEASE make a video on HOW TO REMOVE the cushion for the AirFit N20 for cleaning. I've watched videos that make it look SO easy. IT IS NOT EASY! The amount of finger-pressure it takes is TOO MUCH for weak old-lady hands. Is there a tool that can help? If not ResMed needs to make one!
I'm my sister's only caregiver. She has ALS. My efforts to keep her clean, comfortable and BREATHING are getting to be beyond me. Her BiPAP machine is keeping her alive but it HURTS her. We keep switching from the nose device to the N20. The her nose became irritated and bloody from the nose device so her doctor ordered the N20. We tighten it just enough so air doesn't leak but after a while it's "too tight" and it hurts her. So we switch back to the nose device. Then the straps won't stay on so we switch again. It's a constant battle! 😣
I'm sorry she's going through that. You as well I hope you guys are doing okay.
Unfortunately it seems like a tool could damage the cradle piece on the N20. That piece it’s just not very sturdy and only last like a month at it’s best. I think that when Resmed designed the connector/clicking part they probably didn’t think at all about people with dexterity and physical issues. Very unfortunate. I hope you can find a solution or a different piece of equipment that could work better.
I was told I couldn't use detergent on the water fill. They told me only wipe it down. So can I use detergent on the distilled water filler container??
The video shows washing in water with a bit of mild detergent like Dove. Then rinse in clear water.
I use baby shampoo. Very mild, no scent. 😊
Can/should you take the water tub apart? Mine has indents where light pressure separates the top from the bottom, it makes cleaning easier but is that hard on the tub?
Hi Danielle, Thank you for asking. While the water tub lid can be detached we do not recommend doing so, including for cleaning purposes. We can only recommend following the care and cleaning instructions as outlined in the video and your machine's user guide.
Hey is it ok to wash the tube what about the lil clip on it
Hello Marie Thanks for reaching out to us about the care of your heated tubing. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
@@ResMed I too wondered about the clip at the end of the tube. Though maybe it would be damaged with it touching water. Have been washing everything but the tube
Do you have any additional advice for drying the tubing? Ill clean it and hang it to dry in a well ventilated room all day, but it still won't be dry. I have to follow up with laying it out perfectly straight, in front of a fan for at least an hour 😫
Hi, thanks for reaching out. Your tubing doesn’t need to be completely dry all through out before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
Why is direct sunlight not permitted when drying the basin? Please explain.
Hi Steve and thank you for asking. When it comes to the water tub specifically, direct sunlight can cause premature cracking and deterioration of the material which can lead to leaks.
Is it okay to use ozone cleaners like respify for the climate tubing? I just switched from airsense 10 to the 11. I've been using respify for years with the regular tubing instead of the hassel of hand washing and hanging the tubing out to dry all day.
Thank you for reaching out to us. We can't recommend the use of any third-party cleaning devices with any of our products. Please exercise caution should you choose to use these types of products. Please note: any damage caused to ResMed machines, supplies, and/or components by the use of Ozone, will not be eligible for warranty repairs or replacement at ResMed’s expense. Warranty information for your equipment can be found at the back of its User Guide.
I was told to use only distilled water to clean my machine, because tap water could leave mineral deposits? (besides, our tap water has a bad habit of growing biofilm....) Also, how should we clean the mask? (Both the part that goes on the face and the tubing that goes around the head?
Thank you for reaching out. This webpage on our site provides a lot of great information about effectively cleaning your CPAP equipment, including your machine and mask: bit.ly/4eWI8QB
@@ResMed I looked in the link, and it says "drinking quality water". Would that include regular water from the kitchen sink?
Thank you for reaching out. As stated in our clinical and user guides, optimal humidifier performance requires distilled water. That’s because most or all of its minerals have been removed, preventing mineral buildup in the humidifier tub. Tap or bottled water may also be used when necessary. While it will not harm the machine or pose a risk to your health, it will require more rigorous cleaning of your water tub to prevent excess mineral buildup.
is there any recommendation on how to clean the inside? (the other outlet that goes to the filter)
Hi Edgar, thanks for reaching out. The inside of the machine itself doesn't require cleaning as your air filter already aides in this. Disinfection of its interior is not necessary or recommended, as it could cause damage. Please refer to the recommended care and cleaning instructions found in your user guide for more details on the proper care for your machine.
Why are there unskippable ads?
Is Dawn Ultra dishwashing liquid safe to use for washing CPAP parts?
Hello Greg, Yes, Dawn will work as a mild liquid detergent free of additives or abrasives to clean your tubing and mask headgear, frames, and silicone cushion or pillows.
@@ResMed thanks. I've been washing my gear weekly with Dawn for years and was told by someone a few days ago that it's too strong. Thought it was bunk, but formulas can change sometimes, so I thought it best to ask.
@@BlondieHappyGuy not sure, never tried Palmolive, sticking with Dawn. I've been using it for 11 years now, just wanted to double check to make sure the formula wasn't changed. Thanks for sharing this.
@@BlondieHappyGuy yep, usually twice a week. It's something I feel is worth a small amount of my time. Only takes around a thimble full to get the desired results. You can use more if you like rinsing parts forever.
Thanks for clarifying "mild detergent"! I.e. Dawn! Was wondering what their definition was. Mild detergent at my house is laundry soap (did not sound correct), dishsoap, an entirely different item! I am new to all of this, and not sold just yet! Will keep reading. At the training, no one even reviewed cleaning and how! Was told I didn't need to clean distilled water reservoir till 4 days! 😢
a doubt, your help please Should the engine be cleaned or inside to
prevent it from having bacteria? I stopped using my equipment for a
week because I got sick with the flu and couldn't use it washed the
tube, and the part that is disassembled at the exit and a mask but
don't know if any equipment is needed to disinfect internally. I am
worried that it will hurt me have a sore throat for 2 weeks. thanks
for your help resmed
Hi Carlos, The inside of the machine itself doesn't require cleaning as your air filter already aides in this. Disinfection of its interior is not necessary or recommended, as it could cause damage. Please refer to the recommended care and cleaning instructions found in your user guide for more details on the proper care for your machine.
I left the hose hanging for 7 hours, and it still has water droplets in it. How am I supposed to dry this thing before I need to use it again?
Your tubing doesn’t need to be completely dry throughout before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
Is there no way to clean the other hole (the one from the tank to the machine)?
Hello, the inside of the machine itself, including this hole, doesn't require cleaning as your air filter already aides in this. Disinfection of its interior is not necessary or recommended, as it could cause damage. Please refer to the recommended care and cleaning instructions found in your user guide for more details on the proper care for your machine.
My CPAP tub is sort of gross around the white tab part on the top and I don't know how to clean that. I soaked it with CPAP tabs and it still did not come clean.
Hello Lisa, thank you for getting in touch. It seems like the stains in your device's water chamber are due to mineral deposits from dried-up tap water. To prevent this issue, please use distilled water. For detailed cleaning instructions, refer to your product's user guide. We recommend following the cleaning guidelines provided in the user guide and advise against using cleaning tablets with the equipment. If you choose to use these products, please do so with caution. Your medical equipment supplier may offer additional advice on how to effectively clean the water tub to prevent mineral buildup and avoid discoloration or other problems. Thank you for reaching out and taking care of your equipment.
I always use distilled water
Would you recommend a special device for cleaning cpap equipment? And to wash by hand, is it okay to wash them in the sink (I'm wondering if it's insanitary)?
Evan, Thanks for asking. We cannot recommend the use of any third-party cleaning devices with any of our products. We can only recommend following the cleaning and care instructions as outlined in your user guide and ideally, any vessel you wash your equipment in is as clean as possible.
Why does it take over 2 weeks for your company to send a dang shipping label to a sleep center to get my machine fixed ??
why the plug on the hose?? what electronics are in it?? getting it wet and dry doesn't do anything?? I assume you got to do this in the morning to dry all day??
Hi Jrod, thanks for reaching out. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. Also, washing it in the morning is recommended as it gives the tubing plenty of time to dry throughout the day, ensuring it’s ready for use at night. For more information, please refer to your product's user guide.
very helpful video!
I was recommended to change the air filter once a month. Is this top frequent?
Hello Geddo, We do recommend checking your air filter frequently for signs of wear such as discoloration, holes, or tears. This tends to happen around the 30 days mark however, if your air filter is showing no signs of wear, it should be safe to continue using it. Thanks for asking.
I just received my refill filters but the literature says it’s not needed if using the humidifier, I just upped my humidifier level so I assume I don’t need the filter.
The air filters available for your machine provide effective air filtration which protects both the machine and your respiratory health. You should always use an air filter with your machine, regardless of whether or not you're using humidification.
I can't seem to get the tube that hooks up to the machine fully dry. And this is from hanging it out to dry. How am I supposed to use the thing if it never fully gets dried?
Hello Kelly, Your tubing doesn’t need to be completely dry throughout before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
Is there any fix for a small tear in the CPAP Tubing Climateline Air 11. Can the hose be replaced?
Yes! The tubing can and should be replaced about every 90 days or so as needed. See our site here for more information on your CPAP supplies and how often they should be checked/replaced. bit.ly/3BOswNn
So there isn’t any problem getting the electrical connection on the hose wet?
Hi Chris, Thanks for reaching out to us. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
if the air filter has a flat white surface, should this be facing outside or inside?
Hi Art, thank you for reaching out. While there is no harm in placing your filter in one direction or another, we've found it more efficient to place the filter in with the fuzzy side facing the door (out) and the flat smooth side (in) so the filter can catch any dust particles coming in from the environment.
@@ResMed thank you so much!
Do I just use the vinegar to water solution to clean the tank and no other parts?
Yes, that is correct. Only the water tub itself and then only to remove any white powder deposits if they appear. A weekly wash in warm water and mild liquid detergent and air drying away from direct sunlight should still be your primary cleaning process.
I mean, the heated hose instructions say not to submerge it in water, and yet the video shows exactly that.
Thanks for reaching out to us about the care of the heated tubing. It is acceptable to wash the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
I have a question about the little elbow that connects the hose to the facemask. That elbow has a little foam piece and it gets stinky after awhile. And it changes color( Kinda gray in color) I ended up puling that out. There is no way to keep that clean. I get air blown into my face because of removing it. I dont mind . I just wish they didn't put that foam piece in the elbow. Or they should supply more of them
Hi Ellie, Thank you for reaching out about your mask elbow. There are two parts to answering this. First, cleaning your mask cushion or pillows (including the elbow) with a soft bristle brush can help clear away any dust or debris that may build up and help them last longer. Second, we also recommend replacing your mask parts on a regular schedule or whenever you notice any signs that a replacement may be necessary. We have more information on this here: bit.ly/3PwAdQn and you can replace each part (cushion/pillows, headgear, elbow, and frame) separately as needed through your medical equipment supplier.
If I fill the Air Sense 11 water tank more than to just under minimum I get a high leak level warning. Why would that be?
Hi caltroon, The high leak level warning you are experiencing when filling the water tank under minimum could be caused by the humidifier tub not being inserted properly. You should hear a light click letting you know it's firmly in place. Please make sure that the humidifier tub is correctly inserted according to the instructions in the device user guide, which you can access using the following link: bit.ly/45Uq8Df If you continue to experience the high leak level warning after ensuring that the humidifier tub is correctly inserted, we recommend contacting the medical equipment supplier where you obtained the device for further direct assistance. Thank you for reaching out.
@@ResMed You are a lifesaver. I pulled out the snap out tube, scared to death, wiped around the rim and checked for problems. Put it back in and now I can fill to max line. The respiratory company I use said previously it was a fault in the resmed product and it had a lot of complaints and they couldn't fix it - which we now know is not true. Now the water tank water lasts all night for my husband. So glad I found your video!
Thanks for sharing this wonderful news and providing an update. Wishing you both peaceful nights ahead!
Hello Resmed, I'm new to CPAP and and was recently diagnosed with sleep apnea. I'm going to be getting my first CPAP machine soon I think; it will be an Airsense 10. I'm very new to this and feeling overwhelmed. I know I need to use distilled water when my machine is in use, but when I'm cleaning the machine, tubing, or mask is it fine to just use regular drinking quality tap water from my shower or sink?
For cleaning purposes, yes this should be fine for those CPAP supplies which can be washed using water and a mild liquid detergent. Once you receive your machine, mask, and other equipment, read your user guide for our recommendations regarding cleaning and care or visit our page here: bit.ly/3RNR5BS
Is it completely safe to use tap water to wash the equipment or should we only use distilled water for cleaning?
only distilled water. You can boil tap water to make your own.
Distilled water to fill up the tank for usage, after it has been cleaned up with mild soap and tap water.
@TheBongorock boiled water is not the same as distilled water. Still has the mineral deposits in it.
I have the exact same model of this!! My question is… Is all this necessary for cleaning? Especially the outlet connector? My sleep doctor told me just to clean the tube and the mask. And change the filter lol. He told me to use vinegar to wash or rinse the tube? Is that true? For the mask, how do I clean it? Can I use baby wipes?! And… my filter smells like cigar smoke so I should probably change it…
P.S!! Please write back!! Greatly appreciated!!
Hi Daniel, To clean your mask and tubing, we'd only recommend washing it regularly with warm water and a mild liquid detergent, rinse again with warm water and leave to air dry away from direct sunlight. For more information, you can search our UA-cam channel for your mask model and "cleaning" or consult your mask's user guide.
I don’t understand how to clean the tube it won’t submerge in a pan of water . Do I just pour vinegar down the tubing and prince with hot water?
Hi Kim! For air tubing, we only recommend cleaning in warm water using a mild dishwashing liquid. While a solution of 1 parts water & 9 parts vinegar is occasionally recommended for the humidifier tub and outlet connector we do not recommend this for the tubing itself. Also, your components should not be washed in water that is any hotter than 131 degrees fahrenheit or 55 degrees celsius.
Can the circuit at the end of the tubing be submerged in water?
Yes, you should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
How do you sanitize your resmed cpap when you have had Covid, flu, or RSV ???? I can’t get an answer from anyone, provider, Dr. ….!!!
Hi Rodney, The inside of the machine itself doesn't require sanitation or cleaning as your air filter already aides in this. In the event of COVID-19 diagnosis, read the American Thoracic Society’s tips on daily cleaning of your PAP equipment: bit.ly/3HvauE6 which includes additional information and resources on COVID-19 diagnosis and PAP therapy usage. Please also refer to your specific ResMed User Guide for specific step-by-step instructions on cleaning your device, mask components, and accessories.
id look into what type of household dish detergents there are that can fight off those viruses and bacteria.
I don't have the humidifier, do I clean the side cover similarly? How often?
Hello, the cover can be wiped down with a damp cloth as needed.
is vinegar ever necessary? (besides if you have hard white water deposits)?
Hi Kevin, thank you for reaching out. For regular cleaning without mineral buildup in the Water Tub, it may not be necessary. A mild dishwashing liquid and water solution is usually sufficient for routine maintenance. Please see your product's user guide for more detailed cleaning instructions.
Does it speak on the mask, cause it's frustrating
So regular bottled water will be fine to use for two to four months with cleaning procedure correct?
Yes, this is correct. You may need to clean your tub a bit more rigorously than usual while using bottled water and we'd recommend this only be a temporary solution but yes this would be fine for your 2-4 months trip. Thank you.
What about the filter on the mask. Do we clean it as well
Thank you for asking, as this can be a common concern for mask users. Particles in the air or exhaled breath can build up and discolor the filter/diffuser over time. To clean this filter, we'd recommend soaking the elbow in warm soapy water. Then, use a soft bristle brush to clean from the front and back part of the elbow. This can help to extend the life of your mask elbow and improve the efficacy of your therapy.
I have been forgetting to get distilled water and use drinking water and tap water. Will this damage my machine? 😢. Also what is white powder deposits? Do we use vinegar mixture for cleaning as well?
The white deposits are the minerals in your tap water.
do i need to clean the humidifier if i don’t use it and have my humidity set to 0
We recommend cleaning your humidifier regularly even if it’s set to 0, as it may still come in contact with bacteria naturally present in the environment. As you may already know, bacteria needs water to grow and will naturally die without a water source. Under normal use conditions, the inside of the device should have no contact with moisture beyond ambient environmental conditions, which is dried out by the device’s airflow (including the “cooling down” feature after therapy is stopped, which pushes any remaining moisture out of the device for up to 1 hour). While many studies do exist identifying common bacteria types found in various rooms of the average household, these studies should never be used as a predictive case in regards to which types might grow in your equipment due to lack of proper cleaning or maintenance. If you have any more questions about this, we’d certainly encourage you to discuss this further with your doctor or healthcare provider.
In addition, here is our online cleaning guide for your reference: bit.ly/3wNmUnv
Best one so far . thanks.
does rinsing with tap water contaminate it after cleaning?
Hi Saltiva, Thank you for reaching out to us about the care of your equipment. There should be no contamination concerns with washing and rinsing your mask parts, tubing, & water tub with warm tap water as shown and listed in your user guide. If you do have any concerns, you can clean your equipment with distilled water as recommended with use of your water tub.
thank you for the response
Can you clean the swizzle part too?
Hi Tiffany, Thank you for reaching out. I'm not entirely sure what you mean by the "swizzle part." To ensure proper cleaning, please refer to the directions provided in the machine's user guide. You can access the guide via the following link: [Link to user guide: bit.ly/3VUKBUJ]. If you require further assistance or prefer in-person help, feel free to contact the medical equipment supplier where you obtained your device.
Is it okay to tuck the heated tube under a pillow, or a blanket for comfort?
Hello Damian, While it might prove to be more comfortable when positioning yourself to sleep, it's not something we could recommend. It might not be hot enough to burn you or your bedding, however, it could possibly affect the tubing temperature and pressing down on the tubing could also restrict airflow which wouldn't be advisable.
This is all fine and dandy but the advice to allow the tubing that goes to the mask to dry is very naïve. I have 2 hoses and these things never dry. I submerge mine and allow it to drip after a rinse then I actually and gently swing the hose to get rid of some of the rinse water. I then hang it with one open end up and one open end down so the residual water could evaporate and escape..after 2 days in a warm place there was still water in the tube. Water can attract and grow bacteria. I'm doing something different, guys who clean the barrel of a rifle know what I mean when I say I'm going to snake it. I'm going to drop a sterile string down the tube and basically tie on a clean cloth to pull back through the hose...I wake every night from droplets of water getting in the mask..
If needed, you can dry the connection points with a soft clean cloth, connect your mask and tubing as usual, and run a Mask Fit Test from your device which will push air out at increasing pressures and this can also force those last droplets out of the cushion and tubing.
@@ResMed Not enough real pressure to reach even the center of the tube. I snaked my hose after another wash last night and mine is bone dry.
Is it ok if there are tiny droplets of water in the air hose after drying for 24 hrs? I can seem to get them out
Thanks for reaching out to us about your tubing. Your tubing doesn’t need to be completely dry all through out before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be fine. If you're worried about any potential "CPAP rainout" if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached but your mask disconnected, to produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
@@ResMed thank you!
I accidentally used Laundry soap on a Cpap Tube cleaning. I am afraid residual toxins are still present. I have cleaned and re-rinsed and still have Laundry scent through tubing. What do you suggest in cleaning it or should I just throw it away. Will Vinegar and water help take the Laundry absorption out?
Sorry to hear about this. While the odor may dissipate over time or with repeated cleanings (with a mild liquid detergent such as dish soap or baby shampoo) we do recommend reaching out to your supplier for further assistance. They can help you determine whether the odor is something that requires a full replacement or just deeper sanitization.
@@ResMed Thank you!!!
I’ve been changing my filter every two weeks. This says 6 months??
This timing is based on ideal environmental conditions. Check each of your CPAP equipment and components regularly for signs of wear and tear. With your air filter specifically, replace it if you notice discoloration, holes, or tears.
The air filter should be replaced every 6 months!? (unless damaged)... I was told every MONTH... dang.. good to know that ResMed indicates otherwise... lol * thumbs up *
Can you use CPAP wipes on it?
Yes. You can use CPAP cleaning wipes on the exterior of your AirSense 11 device.
What about cleaning THE MASK?
Hi Terence, Thanks for asking. While cleaning & maintenance recommendations are included in your mask's user guide, we also have videos on our channel covering nearly every ResMed mask model. Simply search our UA-cam channel for your specific mask model + "cleaning" and you should find what you're looking for. If not, let us know what mask model you're using and I'd be happy to provide a direct link.
Can you use Dawn Dish soap or is that too harsh?
Thank you for asking! Dish soap is a good, mild option for cleaning your device. Mild soap, as we define it, would be any liquid soap which doesn't include any harsh chemicals or abrasive additives. Most dish soaps or baby shampoos would be good for use in cleaning.
I still see small drops of water inside my tube is it ok to use?
Your tubing doesn’t need to be completely dry of all droplets before starting therapy. As long as the end connecting to the device is completely dry to protect the electronic components, you'll be okay. If you're worried about any potential rainout if those droplets reach your face, you can run your CPAP machine's Mask Fit feature with the tubing attached, which will produce a testing pressure that will “blow dry” the tubing and push that excess moisture out.
Hi I am recently starting using my cpap machine so I am new to this. So we have to clean our humidifier daily?
And do we have to bathe it with sunlight for it to dry?
Hello Rose, We always recommend following the recommendations for cleaning that are listed in your User Guide. With the AirSense 11, we recommend a daily wipe with a clean disposable cloth and drying away from direct sunlight, as sunlight can cause discoloration. Weekly, you'll want to wash the tub in warm water using a mild dishwashing liquid OR in a solution with a ration of 1 part vinegar to 9 parts room temperature water. Then rinse with water and follow the daily steps.
When opening the filter case DO NOT PRESS DOWN TOO HARD....it breaks easily.....gently open it.
Omg I love how all these videos don’t mention the most common 🤬 question. Do I gotta replace the whole hose or do these attachments on the end come off Jesus Christ
The elbow attachment should remain with the mask that you're using. There is a swivel piece that is part of the device itself and it does come off but when you replace the tubing, you should dispose of only the old tubing itself and not the elbow or swivel. Thank you for asking!
@@ResMed I’m looking online for a hose replacement for the ResMed Airsense 10. The hose is a ClimateLine Air and has a tiny slot looking chip part on the end that connects to the actual machine. I’m looking for more affordable hose but these did NOT have that same end as the ClimateLine Air. From indirect info I’ve gathered on UA-cam (for those viewers wonder the same question as me), you can use other hose replacements and it will still work despite the chip part of the hose that goes into that little slot will be missing. Essentially, your machine is compatible with other hose it just won’t have the feature of the ClimateLine Air (which checks the temperature of the room and assists with humidity). Thank you for your assistance, with all the content online I never imagined this info would be so hard to find.
Please help me..condensation in my nose peice...why is this happening. What do I do to stop this. ? Please
Hello Karen, This is what we refer to as CPAP rainout. Rainout occurs when heated air cools in your tubing and reaches your mask as liquid water instead of vapor, causing you to get a damp face or leaving condensation or water in your tubing or mask.
You can mitigate this by reducing the humidity settings on your machine, raising the temperature of your room, or through the use of a tubing wrap or heated tubing. Our blog post here, provides some more information on this: bit.ly/3Zu0hyy and we recommend discussing this with your medical equipment supplier who can assist you further.
same here, the video on here explains a lot better
Need a Better water tank- hard to open AND Always RUNS out of Water during the night- needs to be filled around 3 to 4 hours depending on Mask design. Due you have a new tank design or recommend a solution- saw a video with a large water tank with a tube to your water tank - that always has water- can you give the company that makes this unit? Would buy even though it is large - tired of getting up every 3 to 4 hours to fill YOUR WATER TANK.
Please get back to me please!!
Hi Mike, Thank you for reaching out and we're sorry to hear about the issues you're having with your water tank. Water consumption will vary based on weather, climate, travel, device settings, changes to equipment, etc. To start, we'd recommend checking to make sure you aren't experiencing any mask leaks, as this is the most common cause for excessive water consumption. Also, check with your DME supplier about any factors that may be contributing to the excessive water consumption you're experiencing. They can also download data from your device to determine if adjustments to your settings or equipment may help.
Sorry no leaking on mask have full face mask setting at 4 - this is even changing from just a nose mask. Do you have the water tower unit I saw the Au man showed on his series on this unit problem?? Would like to get!!!!
Wow what settings are you running that you're going through a full water tank in 3 to 4 hours? What's the humidity and temperature set to? And how does it compare to your room?
@@ResMed I have to Check my water level around 4hrs have about 1/4 left- refill check in another 4 hrs - never a 8 or more sleep cycle. Hum 4, temp 70, full mask, AU guy showed a water tank that can be added to machine- then just sleep.!! C-one system-Hard to open at night tank- let me know when you have new design water tank for the 11 series
Anyone not clean theirs for so long that they noticed brown gunk stuck to the bottom of the warer chamber 😬
My machine keeps giving a heating error could you tell me why
Hi Tim,
Thanks for reaching out about the alert you’re seeing on your CPAP machine. If it’s an overheating error, please check to make sure nothing is blocking the air tubing and/or air inlet of the machine. If both seem to be free of any blockage, please contact your medical equipment supplier to determine what might be causing the overheating detection. ResMed also offers a manufacturer's warranty as outlined in your User Guide, and repair services through your supplier, for after-warranty support as necessary.
If you’re seeing a different heating-related error, please let us know and we can advise accordingly.
I have a great idea for cleaning the tubing- an UV light cleaner. I’m ordering off of amazon this week. If it works for baby bottles, then it should work on the hose. I find the hose most difficult to wash, and I’ve got diabetes (35 years) so my immune system is very compromised! I don’t want to get sick!!
Thank you for sharing your idea regarding the care of your tubing. Please note, however, that we can only recommend following the cleaning instructions as found in your user guide. We cannot recommend the use of third-party cleaning devices, including UVC sanitizers, with our products. Please exercise caution should you choose to use these types of products. Warranty information can also be found at the back of your user guide.
did u know UVC breaks plastic bonds of certain plastics
What about the actual mask? Baby wipes?
For most AirFit masks, simply disassemble the mask and wash each part in warm water and a soft liquid detergent. Then, rinse again and let it air dry away from direct sunlight. The user guide for your mask will include instructions for proper cleaning and care of your mask. If you've misplaced the guide or you can also search our UA-cam channel for your mask model and "clean" to see our videos showing the proper daily and/or weekly cleaning techniques.
The s11 is way harder to clean than the s9.
This helped so much, couldnt figure out how to disconnect the air tube from mask
I was cleaning the mask tube and water chamber but not that internal part and got a viral infection :( good thing i watched this vid i let it soak in soapy water
How do you clean internally?
My Doc told me not to get the hose wet, because it has electronics in it. He told me instead to pour water and vinegar in it, switch it around, then water and switch it around. He didn’t mention anything about the hose connector.
Hi Mario, Thanks for reaching out to us about the care of your heated tubing. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
Is there a video like this for the 10?
Thanks for asking! Not quite to this level of detail. We do have the following video here: bit.ly/3sPBFkn which covers both mask and machine but we're happy to take your interest back to our internal teams at ResMed for possible future content. Thanks again for bringing this to our attention.
You Myair app is terrible. My machine's numbers get all messed up if i shut it off to go to the bathroom. It doesn't record anything after I turn it back on. If I leave it running and take the mask off I get high leak numbers. Can't win!
Don’t Let them give you a cpap machine that they can control from their office. They shut off the tube heating without telling me. After a month of an ice cold lung causing me a lot of pain during the day, I finally figured out what they did to me. I am considering suing them. I almost went to the hospital over this.
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Inner tube connector comes out and should be cleaned OK WHAT? and you can get the electronic part of the hose wet OK WHAT?
Thanks for reaching out to us about the care of your heated tubing. You should be alright washing the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.
My name is David, I am twenty years old, my nationality is Ethiopian, I live in Addis Ababa, and when I sleep, I suddenly stop breathing, and so my suffering is not helping me, not even my family. There is no treatment in our country, I am sick, and please help me. I want to be cured.
Thank you for reaching out. We'd definitely recommend discussing this with a doctor or other qualified medical professional, who can assist you more directly with this. We also have a page on our website that you may find to be helpful: bit.ly/3SkwFzm
Order one online