Links 1. Heater System Error Survey Report - cpap.review/heater-error-report 2. Heater System Error Survey - cpap.review/heater-system-error-survey try.sleephq.com/ is my online cpap support community & cpap reporting platform. Master your therapy and improve your sleep with our powerful cloud-based platform. Create a FREE account today and download your detailed therapy report! Features Include - 1. High-resolution 'breath-by-breath' analysis - View every apnea and every breath in full detail. 2. Sleep Journal - Track how changes to device settings influence your sleep & therapy results. 3. Custom PDF reports - Detailed therapy reports complete with journal entries. 4. Therapy Trends - Monitor changes to your apnea control over time. 5. Support - Access to the SleepHQ Community Forum 6. Education - From CPAP novice to therapy PRO. Master your device and settings with the SleepHQ Academy course 7. Blood Oxygen, Heart Rate & Movement Data - Connect a SleepHQ O2 Ring to your account to view additional data sources and take your therapy to the next level. 8. Access to exclusive, member-only discounts on the latest and greatest CPAP gear And much more! SleepHQ O2 Ring - www.sleephq.com/o2-ring/ SleepHQ Magic Uploader - www.sleephq.com/magic-uploader/ Thanks for all the love & support! Uncle Nicko
I located the root cause of the persistent leak-it wasn't merely misalignment but rather slight wear on the hose . After replacing, the continual low-level leak indicated by the sleep data ceased entirely.
@@CPAPReviews I actually switched respiratory therapists after 100 days of hell and have had three awesome nights in a row with my new machine and settings. Ahi 1.2 now!
Hey man! Unrelated to this particular video, but just wanted to say ive been watching your videos for a couple of months since I suspected I had OSA. AHI was over 90, with at times events happening every 20 seconds for up to an hour. Was always sleeping for 10-12 hours, through my alarms, never been able to sleep with a partner due to my raging snoring, felt hungover 24/7 with throbbing headaches. Thanks to all your useful information and brilliant tips, my first night on CPAP last night and i managed 7 hours with just one wake, and an AHI of 2.0. No lying in bed debilitated upon waking up, no chugging painkillers to ease the headaches, i feel unbelievable. Keep up the good work man. Forever greatful for the amount of information on your channel
All cpap is a duopoly. There are better methods, but they want money siphoned into cpap. There's no money in a device or procedure that can fix the problem when you can sell supplies for the rest of someone's life. Also, I've get to find any cpap e we uipment that looks like it's worth more than just a few dollars. And I understand it can really help, but am I the only one who is sick and tired of hearing "gold standard" everywhere like it should be a copyrighted marketing term?
Great video but let’s think about this … if the hose truly leaks then the firmware software update would only overwrite the benchmarks to enable and allow the air leak from the hose to continue to operate but with air loss - if the hose leaks then the firmware update is just an effort to cover it up temporarily or until they can recall them the firmware is not causing the physical disconnection loss of air or air gap issue
Spot on. That's why I'm saying I'll believe the OTA fix when I see it. I'm actually hoping it's a hose design defect. At least that would be easier to remedy. Because I never use humidification, Resmed customer service advised to turn off humidification altogether as a short-term fix while they're sorting out the alleged firmware issue. One problem, I tried including the clinical menu, and I nor the DME provider can provide a way to turn it off without disabling the auto feature on the hose, so it's a useless workaround and amounts to more tail-chasing nonsense. 🙄🤷🏻♂️
I don't understand how most manufacturer are regressing these days with their new product instead of improving ! Why the hell didn't they keep the old 90 degrees elbow like on the Resmed 10 !? This straight tube at the rear of the resmed 11 doesn't make any sense !
The explanation I was given is water accumulated in a little area by the 90 deg elbow of the AS10, and that's why is straight on the AS11. I think the AS10 connection is superior. I just go back to a AS10 and returned a AS11 just after a week (mostly due to being noisier).
Na, it was planned obselescence so that nobody could use their old ResMed 10 tubes on a new machine. They sell a lot more tubes that way, and can even claim it is “better”. I like my Resmed 11 for various reasons, but I’m really glad I have a Resmed 10 in the closet for a backup.
I blame medical insurance for all this or 'the gravy train' as old mate Peter Farrell (founder of ResMed) put it in a podcast recently. It's put a cap on the prices, income is relatively fixed and as such the penny pinchers go to work to reduce costs to boost profitability / margins. That's my take anyway. You look at Apple and each year the iphone costs more, i feel that CPAP machines have been the same price for 15+ Years! The Gravy Train has destroyed this whole industry
Hey, Uncle Nikko! To solve your leak problem with the hose connection, just refer everyone to the wall-mounted holder for the unit you recommended a few months ago. I bought it as soon as I saw your video, and I have never looked back. That wall-mounted holder has a U-shaped "hook" that holds the hose in a secure fixed position, such that the hose cannot move at all from the connection at the unit to that hook holder. From the hook to wherever you are sleeping, you can move around however much you want, because the hose will only move from your face to the hook holder (there is never enough tension to dislodge the hose from the hook holder and thereby pull the hose from its connection at the unit). Hope this helps. All the best.
Thanks mate, yeah there's probably a few little 'bandaid' solutions for the problem as there seems to be for other issues with this device. I guess for me it's disappointing that after 30 years making these air pumps we still have to find work arounds for poor designs.
@CPAPReviews Wow! It is a special privilege to receive your response as I so appreciate your channel and commentary. I could not agree with you more. I am in Canada. I used a Dreamstation and absolutely loved it (I didn't know about the recall until it was too late and after it damaged my nose for a long time with watery blisters -- once the foam disintigrated it was okay again -- jeesh!). The design and function of that unit was otherwise outstanding, though. Upgraded to a Resmed 11 and quite pleased, but I have observed the same problems as you in your various broadcasts. Also, ever since using this unit, I seem fairly often to sleep with my mouth open for some reason whereas I never did that before (wake up with a parched mouth and throat). Why, oh why, can't this industry make practical, reliable, high-quality, long-lasting, and well-designed units (like ones with water tanks that are easy and quick to fill) for something as important as sleep?!?! Keep up your fantastic shows, Uncle Nikko, and thank you for caring.
Thanks for bringing this up Nick. Super important info. With that said, this should not be a difficult issue to manage. As you said, simply position the unit so the tube can extend freely and directly back from the unit before bending towards the bed. I get that some people might have their unit a bit further away causing them to stretch their tube to it's full length, thus creating the lateral pressure but it should be fairly easy to adjust furniture and such to adjust. Absolutely ResMed should fix this but now that (thanks to you) everyone knows about the problem it should be an easy fix.
As a computer tech/programmer/designer, I'm so chiming in on this one! First, this video clearly shows that with the hose disconnecting like that, even a little, *IS A "HARDWARE" PROBLEM!* When the actual connection disconnects or is loose, the "firmware" rightly detects the issue and reports it. The fact that ResMed is now claiming that it's just a firmware problem, is PURE BS! The most that the Devs could/would do is to add code that when the disconnect is detected, it might calculate HOW MUCH air is escaping and use a "threshold of acceptability" before the message is triggered! In the programming world, we call that either a "workaround' or more correctly, "bastardization" of the actual problem. It's much less expensive to have the firmware be less "sensitive' (fake it) to the problem, rather than a physical redesign of the connecting end of the hose and that little snap-in/out adapter that it plugs into. A redesign would require a RECALL of the powered hoses and that adapter piece, world wide. CAHHH CHINGGG$$$$! Perhaps there's someone really good with CAD design that could design a special support "sleeve" (or something) that could be added to stabilize that connection. Or even some sort of swivel 90 degree adapter that has the power pass through built in. That would solve this. I just checked our machine. For us, this is a moot point, ONLY because from day-one, I have the hose come straight out of the unit for about 10 inches, then gently swerve up and over a rounded guide, over to another guide just above the head. The hose then goes through a donut hole thing, to the top of the AirFit N30i connection, but going through a 90 degree elbow. So there's no pressure on the hose. But I did just check it right now like in the video and sure enough, it EASILY clicks right or left. So this could be a huge problem that ResMed needs to fix and not just by faking the firmware.
I believe overshoot is behind the heating system error as well. From the PCB views in the teardown videos, there are 3 current sensing resistors on the top side. If the heaters are inductive enough, the ringing as seen by the microcontroller could surpass thresholds. I doubt the overshoot is enough to damage anything. A simple software fix would be to insert a moving average filter with an acceptable time constant.
You don’t need to be an IT person to work this out. Do they really think we are stupid enough to believe a firmware update would fix this issue? I am taking my machine back. I am on night 26 and I am done with this and water raining on my face and maybe even CPAP altogether.
I'm not only a 1st time CPAP user (hate it) and finding it difficult to get use to, but I'm familiar enough with some machines as my late mother used a Respironincs. I suffer from several joint/tendon issues with a hip and have been a back sleeper for a few years, and switch to my left side in the night - I'm finding it virtually impossible to sleep AND it pulls on the static heated tube tube. What a stupid change for ResMed to make. It's akin to a fused ankle, yet being expected to walk.
No error messages but I did see some of the pulling on the hose in its insertion mount which goes to my bed via a double hook holder that I got on Amazon which is attached to my headboard. The larger bottom hook is for the hose itself and the smaller top hook is usually for hanging up the mask. After seeing this I used the hooks to make a reverse loop with the hose then going to the bed. Fortunately the hose with my F40 mask's attaching hose is long enough to cover my sleep area. It relieved enough pressure on the hose in its CPAP mount so that it's pretty stable.
The feedback from the Canadian RT is alarming. The “update” is, in my opinion, going to be an effort to dumb down the machine’s response to leaks so it won’t shut down via auto stop. This is probably due to the inability to get a newly designed hose together in an expeditious manner. I hope it works for the sake of the CPAPer’s out there. ResMed should consider moving that hose to the front of the machine so the consumer gets the desired results they expect, a simple and effective machine that blows air as prescribed. Removing the swivel on the rear of the machine is a cost cutting effort to maximize the use of their hoses and all the while, ensuring the inferiority of the hose.
Thanks Nick. I've not had the leak issue. Have wondered how long the piece the hose attaches to lasts. So far have not found a way to replace the piece. The one concern I've had for the eleven I've been using over 2 years trying to prevent the hose from pulling against the piece/machine.
I love my air sense 10 and hate the idea of having to change to the 11 I'm sure in the future... But at least I have a good company that makes these cpap's...
Just tested my machine and the hose does come ajar very easily if pushed to either side. Horrible design. It should have a pivoting elbow and should be a twist-and-lock design.
The climate hose leak issue also applies to the Aircurve 11 vauto machine. I am going to try your fix, but I am also adding tape to the hose because the hose is still easily dislodged even when facing away from me as you described. I sent a copy of your YT video to my Medical Service Company CUSTOMER SERVICE CONTACT.
I've had an issue with my AirSense 11 for 2 years which has never been resolved. It sounds like Darth Vader when I breath. Not just a little either. It is loud. I sent it back for repair and there was no change. I replaced the outlet and the tank - still a problem. That silicone seal that makes contact at the opening for the air to come out just doesn't do it's job. I've tried everything. I can't understand why most people say that theirs is silent, yet mine is quite loud. Nobody has an answer for me. I guess I'll have to wait 3 years until my insurance pays for a new one.
Not receiving the error message but my connector does exactly what you showed with a little movement left or right. New product release Resmed Duck Tape!
This is a pretty massive fault! I’m a day in to working out what machine to purchase. I was set on this but I think I’ll go to the German build! No battery is a bummer and may cause problems. God I’m confused even writing this lol😅
Why is it that the DreamStation 1, even with the death foam, seems to be a better and more reliable machine than what's out on the market today? Glad I kept mine and de-foamed it
Wow! The responsible thing for Resmed to do is fix the hose & then do a recall on the hose to replace the ones they have sold. The firmware thing is just to make the unit less sensitive to their crappy product.
Interesting, thank you! My sister has a different thing and says it changed her life. I never got that. absolutely no difference, other than the PIA of using it. Every single day, leak issue. I tightened the mask until it caused bruises. I finally gave up. Maybe it's not me.
I am curious that this Resmed error message using the Climate Air tubing may have increased my leak rate. I've had my AirSense 11 for 18 months. Had the AirSense 10 prior for about 6 years. Used the Climate Air tubing with both CPAPs. I used the Resmed P10 mask for several years and noticed my leak rate on the daily reports seemed to be high. Saw a video about a year ago for the Brevida pillow mask and decided to buy it. It made a huge difference in reducing my leak rate. Leak rates have been minimal to none. Recently, I noticed my leak rates have increased significantly. Reviewed the past 4 months reports and saw the leak rate jumped in Feb. Haven't changed anything and have not seen the error message on my CPAP. My tube setting is 74°, humidity of 3. The tubing is secure and does not twist from side to side. Headgear, tubing and pillow mask are good. Could Resmed have changed the algorithm around the Feb timeframe?
I run my hose from my air sense 11 up my bed post anchored it with a chin strap to the post. The machine is turned on my bed table so the hose does not bend. So far I have not had this problem.
Wow... i have been waking up lately alot without my mask on. I figured it was leak, so i turned smart stop off. I just tested it, and when it has high leak it still shuts off!. My hose is the same as what you just showed. This issue has been intermittent, so i thought i was just having a run of bad nights. Thanks for bringing this to light.
Let me see if I'm understanding this correctly... The way to handle the tube popping loose from it's straight line seating on the BACK of the machine is to... turn the machine backwards so that the user interface area is facing AWAY from the user??? Say what???
you understand correctly. I mean, you could have the screen facing you and the tubing coming over the top of the device but you just don't want any side-to-side tension on the tube because it doesn't take much force to pop a side out. You could of course use some duct tape or something else to lock it in. Cheers
I had the same thing happen to me, so I stopped pushing the button to turn it on, to circumvent the problem I turned on the smart start so as long as it detects that I’m breathing it won’t shut off anymore, once you put the mask on and it detects you’re breathing to it then it starts up and won’t turn off till you push the button to turn it off
As stated in previous posts, the machine is a total pos. I pointed out the tubbing problem a long time ago. I also complained about the humidifier, and I also complained about crazy algorithms that actually cause apneas. There are so many things wrong with this machine, it really should be recalled and taken off the market. As for the hose causing leaks, I fixed mine with a big elastic band. I rapped the band a few times around the hose where it connects and then loop the elastic around the front of the machine. That holds it tight. Now if I could only figure out when the machine just turns off in the middle of the night for no reason, leaving me gasping for air. As I stated many times before, the machine is total pos.
Resmed should just give up on the AS10 and AS11 and go back to making the S9. It was built like tank never failed. I guess it was built too good, they want units to fail, well after the warranty is up anyhoe.
Perhaps your environment is humid? We keep out house at around 50%(ish) humidity. So usually, the water level in the morning is often close to what I put in. There are some nights when the humidity drops, like when I get lazy and don't fill the humidifier and then lots of water is used. I only 1/2 fill the reservoir anyway, so only once did it actually run out of water.
Hi Uncle Nicko, I just wrote a message on the other video from yesterday. I left the information of what Resmed said was wrong and what they replaced on my second AirSense 11. My DME gave me the repair paperwork. It’s is called: Main PCB. Hope this helps.
@musicgal1764 Hey! Thank you so much for sharing this valuable information. Do you think it would be possible for me to get a copy of the repair paperwork? If you would be so kind you can email me a photo of it at cpapreviewsaus@gmail.com . Thanks again matey! Nicko
I had a bad leak problem for a half hour on my AirSAense 11 because the water reservoir was not seated flush (a human error), and it was impossible to see that with the naked eye. Powered on, air was blowing like wild from the border between tank and base unit. But the big heads-up that something was wrong was the awful noise - like a jet engine in the bedroom. People should become familiar with the noise level from their AirSense under normal, correct conditions. They will be able to troubleshoot faster than I was when a leak at the machine is a problem. Your vid demonstrated that by recording the air noise near the known fault. Nice.
My first time putting the water tank on my Aircurve 11 did the same thing. Loud noise- very obvious it was leaking. After the first time, I more carefully seat the water tank and have had no more problems with that. However, I am still having massive leaks due to the climate hose connection being dislodged as mentioned in this video! I will try this temporary fix but I agree with others - this is a hardware problem not a software problem.
Hi I have had mine for 3 weeks now and found out the hard way that the water tank should be closed rather swift. If I close mine very gently because I try to prevent spillage, then it will go into high leak mode and stop. To fix it I just open it 1 cm. and "slam" it in. Then the error is gone. Maybe the lips on the connector piece should have some water based lubrication to make a better seal?
ResMed should make a 90 degree elbow to retrofit these 11's and make it with the heat connection too. I just got a new AirSense 11 from the VA and tonight will be my first use of it.
I use the 11 through VA also, it’s been a different adjustment to use the 11, it doesn’t function the same, for me I had to have higher pressure on my 11 as opposed to the airsense 10, I was minimum pressure 9.0 on the airsense 10, I have have to have it at minimum of 12.0 on the airsense 11, otherwise I feel like I’m suffocating.
@@CPAPReviews I was surprised too!! I figured they'd try to give me a shitty Dreamstation2, of which I already have one from Phillips sitting in its unopened box!!
So after using the Airsense 11 after a few nights, I like it. But the hose placement sucks (it should be on the top, like the Dreamstation 1) and the design of the water chamber is complete GARBAGE!! Who at Resmed thought it was a good idea to make one side of the water chamber lower than the other??? STUPID!!!
Lol, of course, Resmed reps would claim that an OTC update will fix it. A hardware recall would cost them millions. 😆 Brilliant content as always, uncle Nico! 🙇
Duct tape glue can get rather tacky when heated like it might with the heated tube. Wurth Australia, and I'm not sure if Wurth is an international company or not, make an excellent tape which I used in the past 12 months when the tube connection leaked up near where the face mask hose joins the main long tube. Their Polyester fleece adhesive tape, ADHTPE-FLC/PES-BLACK-19MMX10M, Art.-no. 0771100219, EAN 4049557853987. They have two very similar tapes, the fleecy feeling tape is what I have used.
The concern is that you need to take the hose off weekly for cleaning. Might become a sticky mess but maybe with small pieces it would be okay. I'm going to experiment with pieces of velcro wrapped around the width of the machine and something to hold it laterally.
I'll believe that solution when I see it. It sounds more like corporate stalling. With every stall, more machines fall out of warranty. I tried to get a new Airsense 10 to replace my 11 and Resmed said no dice. Just a giant load of BS
@CPAPReviews If the part that surprises you is that they wouldn't replace the A11 with an A10, it was actually my DME provider, Performance Home Medical in WA USA, not Resmed who refused it. They said they could not because it was no longer under a month-to-month rental agreement and Resmed would only honor a like for like exchange. The reason I was forced to buy out my rental agreement is another sad tale of woe. In my last year of employment before retirement, my company changed insurance providers and then I switched to Medicare which resulted in having to start the rental clock 3x (even though I had met my high deductible before the first insurance company change and have been successfully on CPAP therapy for +20 years) due to the proprietary manner in which insurance agreements are constructed. Could be worse, but I fell through some pretty large cracks in the US system on this go around. All that for a disappointing design performance from Resmed. 🙄🤷🏻♂️
For all the 'technological wonder' of these machines and their hoses and masks, not to mention their EXPENSE, I'm seeing in my mind's eye lots of duct tape holding down a gentle curve in the tubing going TOWARDS the front of the machine. Why a breathing tube would come STRAIGHT OUT THE BACK of a cpap is stupefying-- just a poor design. Compare this to the Dreamstation 1-- a great design. At least offer an angled adaptor to help GENTLY bring the hose forward toward the user. This is simply a design flaw.
res med gets masks made in china nothing wrong with that except i buy similar on e bay much cheaper from the same place when i get car parts from they are already boxed saying proudly made in usa i am a spoil sport ,
The cure = Go back to the Aiirsense 10 design... Solves a lot of problems. I am so glad I am on bi level and got the Aircurve 10 as my replacement which was also the Aircurve 10 . Not having any leaks and the ClimateLine works great.
Excellent Investigation and Logical Reasoning Uncle Nicko. You are amazing Mate. Thank you for keeping us Sane and being a Lightning Rod for Intelligent Discourse.😊. Cheers from Michael. Australia.
Their firmware update must have had the opposite of the intended effect, because I was managing the heating error thing pretty fine until this last night, when nothing I did seemed to help.
Why didn't ResMed use the same tube connection that the 10 uses? Then this issue wouldn't have happened. And you would have thought the ResMed would have figured this issue out before you did.
No problem with that issue here.. the only issue is trying to find a mask that let's me sleep on my side without leaking, hissing, and popping... waking me up and causing me to never get a good sleep. DME provider says I can only get a new mask every 90 days from Insurance.. my argument, I just started so why can't we find one that works before shutting down benefits? UGH!
I own the Airsense 10 and the AirMini. I havent had any issues with these devices and based on their performance I would have recommended Resmed. The Airsense 11 was designed to address which issue(s)? Was it the outdated cell card and the constant desire these days to celebrate change for the sake of change? If I had to purchase a new machine today I would go for the Airsense 10 card to cloud. After 5 years who needs monitoring by a third party. I can read and understand the data myself. Thanks again for your great channel. Keep up the good work.
Hi! I'm a equipment specialist for a DME and we've been dealing with these heating issues for MONTHS! we've sent back so many machines since the season started to change last nov 2023. as one of the RT's in your vid commented, at first it came back with no issues found, but later on, about 50/50 of machines were replaced with new, others had PCB's and chassis assemblys replaced. We've had about 60% success rate with changing climate control mode to manual, but the tubing is an interesting find that we may look into for future cases. this has been a struggle to say the least. but thank you for your help and insight.
Sorry to add as well. Regarding High Leak Detected messages. From the cases that i have encountered before, most of the fix had to do with re-inserting the chamber properly. i've come across this issue myself when i set patients up in the past, and it has worked well many times.
I did my own test on the tube and found that if I lightly pressed on the left side of the tube where it was connected to the air sense 11 that it easily moved as you demonstrated. If I pressed on the right side of the tube there was no movement. It sure looks to me that at least here in the States that the FDA should be investigating this. It is clearly a design flaw and can lead to a number of issues with leaking and possibly even shutting the air sense 11 off during therapy.
@@CPAPReviews If that turns out to be true they Resmed should be able to redesign the outlet and ship replacement outlets for affected machines. A relatively cheap fix since the outlet comes out relatively easily for cleaning.
So I don't use the auto-off feature because it shuts off too quickly and I don't like having to restart the ramp if I get up in the middle of the night just to use the bathroom. I also like to let the machine run full bore for a few minutes when I take the mask off in the morning just to air out the line from any condensation. Occasionally I've forgotten about it and left the machine running all day long. I've never received the heater warning. What's more, even when I leave the machine running and the humidifier tank runs dry, there is no safety shutoff to turn off the heater. I'm not sure if this lack of heater shutoff is new since the April firmware update, but it presents a significant fire hazard. I have a feeling that maybe ResMed "fixed" the leaky hose connection problem by just turning off the safety feature entirely. I've hooked my 11 up to a smart outlet with a monitor to alert me if I forget about it again, with the ability to remotely or automatically cut power before the heated hose catches fire. Auto-Off would be preferable, but since I can't configure it with something like a 10 minute delay my smart outlet will have to take over.
Is this "Heater System Error" happening only with machines using the heated air tube, or is it also happening with machines using the standard tube? I use the standard tube, my machine is a year old, and I haven't had this problem (yet).
I have my hose wrapped around the back of my large side lamp, a small carabiner clip on the hose, and a bungee cord with dollar store S hook around the lamp to hold the hose there. Keeps it pointing straight out of the machine. For the movement, I'm thinking 2 velcro strips wrapped on either side around the machine and maybe some more to hold it laterally. Undo lateral strip for hose cleaning. Easier than duct tape. Unfortunately I can't travel with my big lamp 😂😢.
On Night 26 with my brand new Resmed Airsense 11 machine as a new CPAP user following all instructions on usage, cleaning etc exactly how Resmed says to do it, I have this error. I have been having issues with rainout etc despite having a heated hose and a hose cover, have even tried setting humidity to the lowest possible and tube to highest temp possible. I even took my hose into the Resmed store the first week and they said the hose was working. Now I have noticed this error for the first time but it might have been happening all this time. Really unimpressed.
My airsense 11 fube does not clip off and on…it has to be twisted and pulled out with difficulty …I often feel it will damage the tube if I detach daily so I leave it in until I wash it
my 11 leaks all the time from the connection point where the tube meets the machine. i point this part towards every night to try and stop it from happening while i sleep its 75% fix till i figure out a rig to fix it
Hey buddy, it's essentially the same machine running different firmware however i imagine the firmware that governs the climate-control system is the same. Cheers
@@CPAPReviews Very disappointing as I'm 9 years with my 9. I have been waiting for this delayed upgrade for a long time. I told my provider I want the first AirCurve 11 they get in but now I'm having doubts. Thanks for all you do!
Hey Nicki, thanks heaps for your persistent follow reviews and updates for this A11. I have been thinking of ‘upgrading ‘ my A10 to an Auto A11. After listening and SEEING the flaws eg (1) the tiny weeny motor inside compared to what’s in the A10 (2) the tube attachment clicking off that easily (3) the switching off in the dead of night…I’m really reluctant to part with my hard earned savings. I will probably have to tonight it out with my basic A10 and wait for a future A12, one with not just ‘AirSense’ but also ‘CommonSense’ ! The rom of the tiny weeny motor reminds me of the scooters on our streets, underpowered scooters with a lawn mover engine, you know what I mean. All the additional sponges for noise dampening will likely be another of your new videos => decaying sponges sucked into tubings, mask and you guess it, your Lungs 🫁!😱
G’day Nicko. Ditto on heating system error. My ResMed AirSense 11 which is new to me March 6 2024 and I’ve had no less than 4 incidents of Heating System error. I’ve not had a leak but I do notice I can fix the error by removing and reinserting the tube. But I can assure you I’ve always inserted the tube as instructed by my provider! The issue I have the error message only occurs after I’ve endured a night’s time of cold dry cpap therapy. I’ve not had high leakage except what I’ve noticed through my mask. PS. Thank you so much for bringing this issue to our attention-I thought I was doing something incorrectly. 🙏
Thank you for the wonderful content. In the middle of the cpap trial with a loan resmed 10…challenging! I have to decide on a machine to buy and this leak issue is incredibly informative. Love the channel and thanks for all your diligence in educating us all. So simple to follow 🙏
Legend bloke, thankyou heaps, being new to this stuff I have been watching your channel but am still going to go with the “11” purely for the technology good or bad. I was going to get the F&P Sleepsense but in 3/4yrs itwould be so far outdated
Thanks for the heads up! If you have a spare moment can you please complete the short survey - cpap.review/heater-system-error-survey . Much appreciated!
Yes! I've been getting constant liters/minute leaking but my seal has been great! Gonna turn my machine around and put a chevron of tape on to secure the line. Hopefully that'll help.
Hi Nick and anyone else, I first got the heating error issue after a month or two of use in Oct 2023. It was sporadic at first but increased in frequency and in the last month is now basically every night. My hose was at right angles and coming loose as in the video but I didn't think this was always the explanation. Since rotating and fixing in place with tape so I'm 100% sure the connection is not the issue, I still get the error. With automatic and manual humidity settings. Just want to confirm that these are two separate issues (1. Loose hose and 2. Unknown Software error?) resulting in the same error report and the ResMed update is supposedly for the 2nd case. Apart from the solutions mentioned, are there any other ideas? Has the firmware update been pushed or is there an Eta, rumoured or otherwise?
I just picked up my new AirSense11 today. My 7 year old AirSense10 has the motor life warning. Thanks to this video I told and showed my DME people the cause of this issue. Their patients have had this issue and everyone was stumped. The supervisor took pictures and will be contacting ResMed about it. Thank you for reporting it and the solution so I could help others too.
Great video! One would think that Resmed would find a way to add an elbow to the back of the AirSense 11 so that leak wouldn't occur. Tell you what, I'm so glad I hung onto my AirSense 10 after all these years. It's older, and it has the 3G modem which means it can't communicate with any networks, but it seems to be the best running unit out there. If Redmed would make a 4G modem for it, or a way for it to communicate with my home network, I would never part with it.
Hello. I am due for a new CPAP machine, just waiting for the visit with a Pulmonologist to satisfy my insurance co. After listening to CPAP Reviews and others, and verifying that I was to be sent a new Airsense11, with all it's problems, I WILL be requesting a New Airsense 10. My Airsense 10 has NEVER given me any problems, and it looks to be so much easier to use, why would I put myself through all the hassle of the Airsense 11. Thank you very much for your reviews. David from Florida.
"Customers have discovered the design flaw. What should we do?" "Tell them it will be fixed in the next firmware update." "But that isn't true." "Yes, but it won't be your problem."
So I am not mad for still be reluctant to upgrade my AirSense 10 to an 11? I want the integrated Bluetooth of the 11, I don’t use a humidification tank so don’t worry about the smaller capacity of the 11, but I still don’t feel inspired to upgrade and this reinforces that.
shrinkflation can also refer to the deteriorating quality of products such as these, where bean-counters at HQ will strip back functionality to save on cost, the aim being to approximate zero expenditure building the bloody things which of course in theory increases margins. But the philosophy is completely fawceted.
Couldn’t find the report. But on my loaner unit the auto mode was uncomfortable even though I was not getting the error message. The air was freezing me out. I turned it to manual mode, turn the humidity up by one click and turned the tube temp to 76. Or maybe I turned it to 78, I can’t remember. That I found much more comfortable. I hope mine doesn’t come back and they say there’s nothing wrong with it.
Nice discovery! While I haven't encountered the "heater system error", I've had odd consistent small leaks (seen with OSCAR) so I'll definitely take a look at the tubing connection now!
This is a hardware issue for sure you can see it with your video, no software will fix that, it may help with other issues but this is an easy fix for Resmed just make the little bit that sticks out on the elbow longer which makes it more rigid. Therefore it won’t pop out of place. It will be interesting to see if Resmed fix this issue quick or just ignore it knowing they don’t have much competition out there now.
I have noticed water under the reservoir sometimes when I take it out of the main body. I’m sure I push it in all the way. Where is the leak coming from?
Links
1. Heater System Error Survey Report - cpap.review/heater-error-report
2. Heater System Error Survey - cpap.review/heater-system-error-survey
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Wow, was surprised to see only 33 responses to the survey including mine! Start hitting that survey, CPAPReviews fans!
Hey Uncle Niko, I need major help. Been trying to contact you via email.
I located the root cause of the persistent leak-it wasn't merely misalignment but rather slight wear on the hose . After replacing, the continual low-level leak indicated by the sleep data ceased entirely.
Hey buddy, unfortunately i can't provide personal support. I've got a great forum with thousands of helpful cpap users at community.sleephq.com Cheers
@@CPAPReviews I actually switched respiratory therapists after 100 days of hell and have had three awesome nights in a row with my new machine and settings. Ahi 1.2 now!
With all my lamenting, I neglected to thank you for all you do for we CPAP users. Much appreciated! 👍🏼🙏
I'm really glad you wrote this comment mate and you're welcome :)
Hey man! Unrelated to this particular video, but just wanted to say ive been watching your videos for a couple of months since I suspected I had OSA.
AHI was over 90, with at times events happening every 20 seconds for up to an hour. Was always sleeping for 10-12 hours, through my alarms, never been able to sleep with a partner due to my raging snoring, felt hungover 24/7 with throbbing headaches.
Thanks to all your useful information and brilliant tips, my first night on CPAP last night and i managed 7 hours with just one wake, and an AHI of 2.0. No lying in bed debilitated upon waking up, no chugging painkillers to ease the headaches, i feel unbelievable.
Keep up the good work man. Forever greatful for the amount of information on your channel
Welcome bro
So glad I have my AirSense 10 and a backup 10 as well. It just chugs along….
You would think they would test this before selling an inferior product..ugh
Im pretty convinced theyre all somewhat shitty products in one way or another.
Unless someone found one with no issues.
@@johns8596the Airsense 11 is taking crappy design and quality to a new Resmed level. Waiting for my Airsense 11 replacement as we speak
@johns8596 you are correct!
@@CPAPReviews well, then that's an uncomfortable truth. 🙂
All cpap is a duopoly. There are better methods, but they want money siphoned into cpap. There's no money in a device or procedure that can fix the problem when you can sell supplies for the rest of someone's life. Also, I've get to find any cpap e we uipment that looks like it's worth more than just a few dollars. And I understand it can really help, but am I the only one who is sick and tired of hearing "gold standard" everywhere like it should be a copyrighted marketing term?
Great video but let’s think about this … if the hose truly leaks then the firmware software update would only overwrite the benchmarks to enable and allow the air leak from the hose to continue to operate but with air loss - if the hose leaks then the firmware update is just an effort to cover it up temporarily or until they can recall them the firmware is not causing the physical disconnection loss of air or air gap issue
Spot on. That's why I'm saying I'll believe the OTA fix when I see it. I'm actually hoping it's a hose design defect. At least that would be easier to remedy. Because I never use humidification, Resmed customer service advised to turn off humidification altogether as a short-term fix while they're sorting out the alleged firmware issue. One problem, I tried including the clinical menu, and I nor the DME provider can provide a way to turn it off without disabling the auto feature on the hose, so it's a useless workaround and amounts to more tail-chasing nonsense. 🙄🤷🏻♂️
I don't understand how most manufacturer are regressing these days with their new product instead of improving !
Why the hell didn't they keep the old 90 degrees elbow like on the Resmed 10 !?
This straight tube at the rear of the resmed 11 doesn't make any sense !
The explanation I was given is water accumulated in a little area by the 90 deg elbow of the AS10, and that's why is straight on the AS11.
I think the AS10 connection is superior. I just go back to a AS10 and returned a AS11 just after a week (mostly due to being noisier).
Na, it was planned obselescence so that nobody could use their old ResMed 10 tubes on a new machine. They sell a lot more tubes that way, and can even claim it is “better”. I like my Resmed 11 for various reasons, but I’m really glad I have a Resmed 10 in the closet for a backup.
I blame medical insurance for all this or 'the gravy train' as old mate Peter Farrell (founder of ResMed) put it in a podcast recently. It's put a cap on the prices, income is relatively fixed and as such the penny pinchers go to work to reduce costs to boost profitability / margins. That's my take anyway. You look at Apple and each year the iphone costs more, i feel that CPAP machines have been the same price for 15+ Years! The Gravy Train has destroyed this whole industry
Hey, Uncle Nikko! To solve your leak problem with the hose connection, just refer everyone to the wall-mounted holder for the unit you recommended a few months ago. I bought it as soon as I saw your video, and I have never looked back. That wall-mounted holder has a U-shaped "hook" that holds the hose in a secure fixed position, such that the hose cannot move at all from the connection at the unit to that hook holder. From the hook to wherever you are sleeping, you can move around however much you want, because the hose will only move from your face to the hook holder (there is never enough tension to dislodge the hose from the hook holder and thereby pull the hose from its connection at the unit). Hope this helps. All the best.
Thanks mate, yeah there's probably a few little 'bandaid' solutions for the problem as there seems to be for other issues with this device. I guess for me it's disappointing that after 30 years making these air pumps we still have to find work arounds for poor designs.
@CPAPReviews Wow! It is a special privilege to receive your response as I so appreciate your channel and commentary. I could not agree with you more. I am in Canada. I used a Dreamstation and absolutely loved it (I didn't know about the recall until it was too late and after it damaged my nose for a long time with watery blisters -- once the foam disintigrated it was okay again -- jeesh!). The design and function of that unit was otherwise outstanding, though. Upgraded to a Resmed 11 and quite pleased, but I have observed the same problems as you in your various broadcasts. Also, ever since using this unit, I seem fairly often to sleep with my mouth open for some reason whereas I never did that before (wake up with a parched mouth and throat). Why, oh why, can't this industry make practical, reliable, high-quality, long-lasting, and well-designed units (like ones with water tanks that are easy and quick to fill) for something as important as sleep?!?! Keep up your fantastic shows, Uncle Nikko, and thank you for caring.
Sounds like an excellent idea 💡, 😁
Thanks for bringing this up Nick. Super important info. With that said, this should not be a difficult issue to manage. As you said, simply position the unit so the tube can extend freely and directly back from the unit before bending towards the bed. I get that some people might have their unit a bit further away causing them to stretch their tube to it's full length, thus creating the lateral pressure but it should be fairly easy to adjust furniture and such to adjust. Absolutely ResMed should fix this but now that (thanks to you) everyone knows about the problem it should be an easy fix.
I agree mate. It will be interesting to see the fix. Cheers
As a computer tech/programmer/designer, I'm so chiming in on this one!
First, this video clearly shows that with the hose disconnecting like that, even a little,
*IS A "HARDWARE" PROBLEM!*
When the actual connection disconnects or is loose, the "firmware" rightly detects the issue and reports it.
The fact that ResMed is now claiming that it's just a firmware problem,
is PURE BS!
The most that the Devs could/would do is to add code that when the disconnect is detected, it might calculate HOW MUCH air is escaping and use a "threshold of acceptability" before the message is triggered!
In the programming world, we call that either a "workaround' or more correctly, "bastardization" of the actual problem.
It's much less expensive to have the firmware be less "sensitive' (fake it) to the problem, rather than a physical redesign of the connecting end of the hose and that little snap-in/out adapter that it plugs into. A redesign would require a RECALL of the powered hoses and that adapter piece, world wide. CAHHH CHINGGG$$$$!
Perhaps there's someone really good with CAD design that could design a special support "sleeve" (or something) that could be added to stabilize that connection. Or even some sort of swivel 90 degree adapter that has the power pass through built in. That would solve this.
I just checked our machine. For us, this is a moot point, ONLY because from day-one, I have the hose come straight out of the unit for about 10 inches, then gently swerve up and over a rounded guide, over to another guide just above the head. The hose then goes through a donut hole thing, to the top of the AirFit N30i connection, but going through a 90 degree elbow. So there's no pressure on the hose.
But I did just check it right now like in the video and sure enough, it EASILY clicks right or left.
So this could be a huge problem that ResMed needs to fix and not just by faking the firmware.
As another IT person, I thought the same thing.
I believe overshoot is behind the heating system error as well.
From the PCB views in the teardown videos, there are 3 current sensing resistors on the top side.
If the heaters are inductive enough, the ringing as seen by the microcontroller could surpass thresholds.
I doubt the overshoot is enough to damage anything.
A simple software fix would be to insert a moving average filter with an acceptable time constant.
You don’t need to be an IT person to work this out. Do they really think we are stupid enough to believe a firmware update would fix this issue? I am taking my machine back. I am on night 26 and I am done with this and water raining on my face and maybe even CPAP altogether.
I'm not only a 1st time CPAP user (hate it) and finding it difficult to get use to, but I'm familiar enough with some machines as my late mother used a Respironincs. I suffer from several joint/tendon issues with a hip and have been a back sleeper for a few years, and switch to my left side in the night - I'm finding it virtually impossible to sleep AND it pulls on the static heated tube tube. What a stupid change for ResMed to make. It's akin to a fused ankle, yet being expected to walk.
Thank you for your channel! Huge service to cpap users and potential users.
No error messages but I did see some of the pulling on the hose in its insertion mount which goes to my bed via a double hook holder that I got on Amazon which is attached to my headboard. The larger bottom hook is for the hose itself and the smaller top hook is usually for hanging up the mask. After seeing this I used the hooks to make a reverse loop with the hose then going to the bed. Fortunately the hose with my F40 mask's attaching hose is long enough to cover my sleep area. It relieved enough pressure on the hose in its CPAP mount so that it's pretty stable.
The feedback from the Canadian RT is alarming. The “update” is, in my opinion, going to be an effort to dumb down the machine’s response to leaks so it won’t shut down via auto stop. This is probably due to the inability to get a newly designed hose together in an expeditious manner. I hope it works for the sake of the CPAPer’s out there. ResMed should consider moving that hose to the front of the machine so the consumer gets the desired results they expect, a simple and effective machine that blows air as prescribed. Removing the swivel on the rear of the machine is a cost cutting effort to maximize the use of their hoses and all the while, ensuring the inferiority of the hose.
Thanks Nick. I've not had the leak issue. Have wondered how long the piece the hose attaches to lasts. So far have not found a way to replace the piece. The one concern I've had for the eleven I've been using over 2 years trying to prevent the hose from pulling against the piece/machine.
I love my air sense 10 and hate the idea of having to change to the 11 I'm sure in the future... But at least I have a good company that makes these cpap's...
Awesome information Nicko thank you
Thank you my Canadian friend
Just tested my machine and the hose does come ajar very easily if pushed to either side. Horrible design. It should have a pivoting elbow and should be a twist-and-lock design.
I'm gonna go check my 10 now! Cheers
The climate hose leak issue also applies to the Aircurve 11 vauto machine. I am going to try your fix, but I am also adding tape to the hose because the hose is still easily dislodged even when facing away from me as you described. I sent a copy of your YT video to my Medical Service Company CUSTOMER SERVICE CONTACT.
Another reason why I want my spouse to get the ResMed 10. BTW, nice guns! 💪
I've had an issue with my AirSense 11 for 2 years which has never been resolved. It sounds like Darth Vader when I breath. Not just a little either. It is loud. I sent it back for repair and there was no change. I replaced the outlet and the tank - still a problem. That silicone seal that makes contact at the opening for the air to come out just doesn't do it's job. I've tried everything. I can't understand why most people say that theirs is silent, yet mine is quite loud. Nobody has an answer for me. I guess I'll have to wait 3 years until my insurance pays for a new one.
Not receiving the error message but my connector does exactly what you showed with a little movement left or right.
New product release Resmed Duck Tape!
This is a pretty massive fault! I’m a day in to working out what machine to purchase. I was set on this but I think I’ll go to the German build! No battery is a bummer and may cause problems. God I’m confused even writing this lol😅
Why is it that the DreamStation 1, even with the death foam, seems to be a better and more reliable machine than what's out on the market today? Glad I kept mine and de-foamed it
Wow! The responsible thing for Resmed to do is fix the hose & then do a recall on the hose to replace the ones they have sold. The firmware thing is just to make the unit less sensitive to their crappy product.
Interesting, thank you! My sister has a different thing and says it changed her life. I never got that. absolutely no difference, other than the PIA of using it. Every single day, leak issue. I tightened the mask until it caused bruises. I finally gave up. Maybe it's not me.
I am curious that this Resmed error message using the Climate Air tubing may have increased my leak rate. I've had my AirSense 11 for 18 months. Had the AirSense 10 prior for about 6 years. Used the Climate Air tubing with both CPAPs. I used the Resmed P10 mask for several years and noticed my leak rate on the daily reports seemed to be high. Saw a video about a year ago for the Brevida pillow mask and decided to buy it. It made a huge difference in reducing my leak rate. Leak rates have been minimal to none. Recently, I noticed my leak rates have increased significantly. Reviewed the past 4 months reports and saw the leak rate jumped in Feb. Haven't changed anything and have not seen the error message on my CPAP. My tube setting is 74°, humidity of 3. The tubing is secure and does not twist from side to side. Headgear, tubing and pillow mask are good. Could Resmed have changed the algorithm around the Feb timeframe?
I run my hose from my air sense 11 up my bed post anchored it with a chin strap to the post. The machine is turned on my bed table so the hose does not bend. So far I have not had this problem.
Wow... i have been waking up lately alot without my mask on. I figured it was leak, so i turned smart stop off. I just tested it, and when it has high leak it still shuts off!. My hose is the same as what you just showed. This issue has been intermittent, so i thought i was just having a run of bad nights. Thanks for bringing this to light.
Let me see if I'm understanding this correctly... The way to handle the tube popping loose from it's straight line seating on the BACK of the machine is to... turn the machine backwards so that the user interface area is facing AWAY from the user??? Say what???
you understand correctly. I mean, you could have the screen facing you and the tubing coming over the top of the device but you just don't want any side-to-side tension on the tube because it doesn't take much force to pop a side out. You could of course use some duct tape or something else to lock it in. Cheers
@@CPAPReviews Perfect design, right? So well thought out. 👏 Gotta applaud the company on this one.🙄
I had the same thing happen to me, so I stopped pushing the button to turn it on, to circumvent the problem I turned on the smart start so as long as it detects that I’m breathing it won’t shut off anymore, once you put the mask on and it detects you’re breathing to it then it starts up and won’t turn off till you push the button to turn it off
what about putting some tape over the holes that leak. Cello tape would probably work and slide right back in.
Well, at least this tubing leak is an easy fix for the moment. Just make sure you don’t pull the tubing sideways.
As stated in previous posts, the machine is a total pos. I pointed out the tubbing problem a long time ago. I also complained about the humidifier, and I also complained about crazy algorithms that actually cause apneas. There are so many things wrong with this machine, it really should be recalled and taken off the market. As for the hose causing leaks, I fixed mine with a big elastic band. I rapped the band a few times around the hose where it connects and then loop the elastic around the front of the machine. That holds it tight. Now if I could only figure out when the machine just turns off in the middle of the night for no reason, leaving me gasping for air. As I stated many times before, the machine is total pos.
Resmed should just give up on the AS10 and AS11 and go back to making the S9. It was built like tank never failed. I guess it was built too good, they want units to fail, well after the warranty is up anyhoe.
Eureka!!
I use no water at all and for some reason I’m fine
Perhaps your environment is humid?
We keep out house at around 50%(ish) humidity. So usually, the water level in the morning is often close to what I put in.
There are some nights when the humidity drops, like when I get lazy and don't fill the humidifier and then lots of water is used. I only 1/2 fill the reservoir anyway, so only once did it actually run out of water.
I'll use a driwall screw to hold that hose in! Just kidding mate.
Hi Uncle Nicko, I just wrote a message on the other video from yesterday. I left the information of what Resmed said was wrong and what they replaced on my second AirSense 11. My DME gave me the repair paperwork. It’s is called: Main PCB. Hope this helps.
@musicgal1764 Hey! Thank you so much for sharing this valuable information. Do you think it would be possible for me to get a copy of the repair paperwork? If you would be so kind you can email me a photo of it at cpapreviewsaus@gmail.com . Thanks again matey! Nicko
Hi! I just sent an email to you with it. Please let me know if you don’t receive it. 😊
What a stupid design. Philips' pivoting outlet was so much better.
Philips DS1 humidifier/tube design was elite!
I had a bad leak problem for a half hour on my AirSAense 11 because the water reservoir was not seated flush (a human error), and it was impossible to see that with the naked eye. Powered on, air was blowing like wild from the border between tank and base unit. But the big heads-up that something was wrong was the awful noise - like a jet engine in the bedroom. People should become familiar with the noise level from their AirSense under normal, correct conditions. They will be able to troubleshoot faster than I was when a leak at the machine is a problem. Your vid demonstrated that by recording the air noise near the known fault. Nice.
@DagwoodDogwoggle what's the issue with the chamber you're having? The 'design flaw'?
Thanks for the info buddy
My first time putting the water tank on my Aircurve 11 did the same thing. Loud noise- very obvious it was leaking. After the first time, I more carefully seat the water tank and have had no more problems with that. However, I am still having massive leaks due to the climate hose connection being dislodged as mentioned in this video! I will try this temporary fix but I agree with others - this is a hardware problem not a software problem.
Hi
I have had mine for 3 weeks now and found out the hard way that the water tank should be closed rather swift. If I close mine very gently because I try to prevent spillage, then it will go into high leak mode and stop. To fix it I just open it 1 cm. and "slam" it in. Then the error is gone.
Maybe the lips on the connector piece should have some water based lubrication to make a better seal?
ResMed should make a 90 degree elbow to retrofit these 11's and make it with the heat connection too.
I just got a new AirSense 11 from the VA and tonight will be my first use of it.
I use the 11 through VA also, it’s been a different adjustment to use the 11, it doesn’t function the same, for me I had to have higher pressure on my 11 as opposed to the airsense 10, I was minimum pressure 9.0 on the airsense 10, I have have to have it at minimum of 12.0 on the airsense 11, otherwise I feel like I’m suffocating.
The 11 works great for me and I've never had any of these leak issues.
Glad to see the VA has switched from Philips to ResMed
@@CPAPReviews I was surprised too!! I figured they'd try to give me a shitty Dreamstation2, of which I already have one from Phillips sitting in its unopened box!!
So after using the Airsense 11 after a few nights, I like it. But the hose placement sucks (it should be on the top, like the Dreamstation 1) and the design of the water chamber is complete GARBAGE!! Who at Resmed thought it was a good idea to make one side of the water chamber lower than the other??? STUPID!!!
Some one needs to come up with a 3D printed bracket to hold the tube in place.
Lol, of course, Resmed reps would claim that an OTC update will fix it. A hardware recall would cost them millions. 😆 Brilliant content as always, uncle Nico! 🙇
a few people have emailed me and said it's a pcb issue. Thank you for the support
A firmware update for a hardwae issue can only involve one thing. Eliminate the error message. Problem "solved" lol.
Duct tape to secure the tubing to the connector?
Yeah might be a win mate, i'll have a play with it. Cheers
Duct tape glue can get rather tacky when heated like it might with the heated tube. Wurth Australia, and I'm not sure if Wurth is an international company or not, make an excellent tape which I used in the past 12 months when the tube connection leaked up near where the face mask hose joins the main long tube. Their Polyester fleece adhesive tape, ADHTPE-FLC/PES-BLACK-19MMX10M, Art.-no. 0771100219, EAN 4049557853987. They have two very similar tapes, the fleecy feeling tape is what I have used.
@@CPAPReviews you're welcome. Just a thought.
The concern is that you need to take the hose off weekly for cleaning. Might become a sticky mess but maybe with small pieces it would be okay. I'm going to experiment with pieces of velcro wrapped around the width of the machine and something to hold it laterally.
I'd hate to think it's an over the air update to remove the error message.
I'll believe that solution when I see it. It sounds more like corporate stalling. With every stall, more machines fall out of warranty. I tried to get a new Airsense 10 to replace my 11 and Resmed said no dice. Just a giant load of BS
@joecutro7318 That surprises me
@CPAPReviews If the part that surprises you is that they wouldn't replace the A11 with an A10, it was actually my DME provider, Performance Home Medical in WA USA, not Resmed who refused it. They said they could not because it was no longer under a month-to-month rental agreement and Resmed would only honor a like for like exchange. The reason I was forced to buy out my rental agreement is another sad tale of woe. In my last year of employment before retirement, my company changed insurance providers and then I switched to Medicare which resulted in having to start the rental clock 3x (even though I had met my high deductible before the first insurance company change and have been successfully on CPAP therapy for +20 years) due to the proprietary manner in which insurance agreements are constructed. Could be worse, but I fell through some pretty large cracks in the US system on this go around. All that for a disappointing design performance from Resmed. 🙄🤷🏻♂️
@@joecutro7318 Well, that stinks. (I could use stronger language but will refrain.)
Cost cutting leads to failure then product goodwill is trashed.
For all the 'technological wonder' of these machines and their hoses and masks, not to mention their EXPENSE, I'm seeing in my mind's eye lots of duct tape holding down a gentle curve in the tubing going TOWARDS the front of the machine. Why a breathing tube would come STRAIGHT OUT THE BACK of a cpap is stupefying-- just a poor design. Compare this to the Dreamstation 1-- a great design. At least offer an angled adaptor to help GENTLY bring the hose forward toward the user. This is simply a design flaw.
res med gets masks made in china nothing wrong with that except i buy similar on e bay much cheaper from the same place when i get car parts from they are already boxed saying proudly made in usa i am a spoil sport ,
The cure = Go back to the Aiirsense 10 design... Solves a lot of problems. I am so glad I am on bi level and got the Aircurve 10 as my replacement which was also the Aircurve 10 . Not having any leaks and the ClimateLine works great.
Excellent Investigation and Logical Reasoning Uncle Nicko. You are amazing Mate. Thank you for keeping us Sane and being a Lightning Rod for Intelligent Discourse.😊. Cheers from Michael. Australia.
Thank you mate, it's always great to read some messages of support from fellow Aussies. Cheers legend 🍻
Their firmware update must have had the opposite of the intended effect, because I was managing the heating error thing pretty fine until this last night, when nothing I did seemed to help.
I’ve heard others say the same thing 🤷🏻♂️
Why didn't ResMed use the same tube connection that the 10 uses? Then this issue wouldn't have happened. And you would have thought the ResMed would have figured this issue out before you did.
No problem with that issue here.. the only issue is trying to find a mask that let's me sleep on my side without leaking, hissing, and popping... waking me up and causing me to never get a good sleep. DME provider says I can only get a new mask every 90 days from Insurance.. my argument, I just started so why can't we find one that works before shutting down benefits? UGH!
I own the Airsense 10 and the AirMini. I havent had any issues with these devices and based on their performance I would have recommended Resmed. The Airsense 11 was designed to address which issue(s)? Was it the outdated cell card and the constant desire these days to celebrate change for the sake of change? If I had to purchase a new machine today I would go for the Airsense 10 card to cloud. After 5 years who needs monitoring by a third party. I can read and understand the data myself. Thanks again for your great channel. Keep up the good work.
Hi! I'm a equipment specialist for a DME and we've been dealing with these heating issues for MONTHS! we've sent back so many machines since the season started to change last nov 2023. as one of the RT's in your vid commented, at first it came back with no issues found, but later on, about 50/50 of machines were replaced with new, others had PCB's and chassis assemblys replaced. We've had about 60% success rate with changing climate control mode to manual, but the tubing is an interesting find that we may look into for future cases.
this has been a struggle to say the least. but thank you for your help and insight.
Sorry to add as well. Regarding High Leak Detected messages. From the cases that i have encountered before, most of the fix had to do with re-inserting the chamber properly. i've come across this issue myself when i set patients up in the past, and it has worked well many times.
@nkdizon thanks for all that great info mate! I can't imagine it's been much fun dealing with all the Philips drama and now this. Cheers
Good day mate. Thank you very much for everything.
No problem 👍
Thanks for this I'm definitely going with Lowenstein 👍
Have fun!
I had that issue with resmed 10 too, non heated hose version btw
Yes it is easy to pop. Something to watch out for
I did my own test on the tube and found that if I lightly pressed on the left side of the tube where it was connected to the air sense 11 that it easily moved as you demonstrated. If I pressed on the right side of the tube there was no movement. It sure looks to me that at least here in the States that the FDA should be investigating this. It is clearly a design flaw and can lead to a number of issues with leaking and possibly even shutting the air sense 11 off during therapy.
I've found out that it's an outlet design flaw and for some devices it's worse than others
@@CPAPReviews If that turns out to be true they Resmed should be able to redesign the outlet and ship replacement outlets for affected machines. A relatively cheap fix since the outlet comes out relatively easily for cleaning.
So I don't use the auto-off feature because it shuts off too quickly and I don't like having to restart the ramp if I get up in the middle of the night just to use the bathroom. I also like to let the machine run full bore for a few minutes when I take the mask off in the morning just to air out the line from any condensation. Occasionally I've forgotten about it and left the machine running all day long.
I've never received the heater warning. What's more, even when I leave the machine running and the humidifier tank runs dry, there is no safety shutoff to turn off the heater. I'm not sure if this lack of heater shutoff is new since the April firmware update, but it presents a significant fire hazard. I have a feeling that maybe ResMed "fixed" the leaky hose connection problem by just turning off the safety feature entirely.
I've hooked my 11 up to a smart outlet with a monitor to alert me if I forget about it again, with the ability to remotely or automatically cut power before the heated hose catches fire. Auto-Off would be preferable, but since I can't configure it with something like a 10 minute delay my smart outlet will have to take over.
Is this "Heater System Error" happening only with machines using the heated air tube, or is it also happening with machines using the standard tube? I use the standard tube, my machine is a year old, and I haven't had this problem (yet).
I have my hose wrapped around the back of my large side lamp, a small carabiner clip on the hose, and a bungee cord with dollar store S hook around the lamp to hold the hose there. Keeps it pointing straight out of the machine. For the movement, I'm thinking 2 velcro strips wrapped on either side around the machine and maybe some more to hold it laterally. Undo lateral strip for hose cleaning. Easier than duct tape. Unfortunately I can't travel with my big lamp 😂😢.
On Night 26 with my brand new Resmed Airsense 11 machine as a new CPAP user following all instructions on usage, cleaning etc exactly how Resmed says to do it, I have this error. I have been having issues with rainout etc despite having a heated hose and a hose cover, have even tried setting humidity to the lowest possible and tube to highest temp possible. I even took my hose into the Resmed store the first week and they said the hose was working. Now I have noticed this error for the first time but it might have been happening all this time. Really unimpressed.
My airsense 11 fube does not clip off and on…it has to be twisted and pulled out with difficulty …I often feel it will damage the tube if I detach daily so I leave it in until I wash it
my 11 leaks all the time from the connection point where the tube meets the machine. i point this part towards every night to try and stop it from happening while i sleep its 75% fix till i figure out a rig to fix it
Could you give me an honest opinion of the resmed mini the mask is the worst trying to find a decent mask so l don’t feeling like l am drowning
Gee here’s an idea, go back to the same connection they used in the AS 10. Why change something that worked
oh wow. that is very bad design, so if you want to see the LCD that made the tubing bend so badly.
Why does CPAP have more drama than Home and Away.
I dont use the humidity on mine even on lvl 1 it seems to be to much
Are you seeing any of these issues with the newer AirCurve 11 also?
Hey buddy, it's essentially the same machine running different firmware however i imagine the firmware that governs the climate-control system is the same. Cheers
@@CPAPReviews Very disappointing as I'm 9 years with my 9. I have been waiting for this delayed upgrade for a long time. I told my provider I want the first AirCurve 11 they get in but now I'm having doubts. Thanks for all you do!
And I just bought an AirSense 11! I wonder if the standard tube is not affected by this defect.
I use the slimline tubing & have not had a problem.
@@marlenekozlowski4518 Thanks so only heated tubing has this issue and with the leakage?
Hey Nicki, thanks heaps for your persistent follow reviews and updates for this A11. I have been thinking of ‘upgrading ‘ my A10 to an Auto A11. After listening and SEEING the flaws eg (1) the tiny weeny motor inside compared to what’s in the A10 (2) the tube attachment clicking off that easily (3) the switching off in the dead of night…I’m really reluctant to part with my hard earned savings.
I will probably have to tonight it out with my basic A10 and wait for a future A12, one with not just ‘AirSense’ but also ‘CommonSense’ ! The rom of the tiny weeny motor reminds me of the scooters on our streets, underpowered scooters with a lawn mover engine, you know what I mean. All the additional sponges for noise dampening will likely be another of your new videos => decaying sponges sucked into tubings, mask and you guess it, your Lungs 🫁!😱
It's a hard call mate!
G’day Nicko. Ditto on heating system error. My ResMed AirSense 11 which is new to me March 6 2024 and I’ve had no less than 4 incidents of Heating System error. I’ve not had a leak but I do notice I can fix the error by removing and reinserting the tube. But I can assure you I’ve always inserted the tube as instructed by my provider! The issue I have the error message only occurs after I’ve endured a night’s time of cold dry cpap therapy. I’ve not had high leakage except what I’ve noticed through my mask. PS. Thank you so much for bringing this issue to our attention-I thought I was doing something incorrectly. 🙏
Thank you for the information! Much appreciated
Thank you for the wonderful content. In the middle of the cpap trial with a loan resmed 10…challenging!
I have to decide on a machine to buy and this leak issue is incredibly informative.
Love the channel and thanks for all your diligence in educating us all. So simple to follow 🙏
Thank you for the lovely comment. Glad you're enjoying the education. Cheers
Legend bloke, thankyou heaps, being new to this stuff I have been watching your channel but am still going to go with the “11” purely for the technology good or bad. I was going to get the F&P Sleepsense but in 3/4yrs itwould be so far outdated
fair call buddy, appreciate the support
This just happened to me. They replaced my machine with one that was “barely used”. It’s working fine . I thought I was the only one.
Thanks for the heads up! If you have a spare moment can you please complete the short survey - cpap.review/heater-system-error-survey . Much appreciated!
Yes! I've been getting constant liters/minute leaking but my seal has been great! Gonna turn my machine around and put a chevron of tape on to secure the line. Hopefully that'll help.
Are you a sleephq member mate? If you are can you add me to your account via www.sleephq.com/connect/nicko cheers
Thanks- I have a funny feeling this is affecting my wife’s machine too. Will have to investigate further.
Good luck! Report back later
Thank you for posting this, I was just getting ready to buy an 11. I think I will replace my 10 with a new 10.
No problem 👍
How about Duct tape. It works for everything else.
great comment! made me chuckle :)
This is one of the many reasons I still use my Resmed S9.
I still use my s9 even though it says the motor has exceeded its life span. Works fine.
Is ResMed made by Boeing now? :)
Just working through a few teething issues ;-)
You mentioned the aircsense 10 whine? Mine has started doing that-what is the reason and can it be fixed?
Hi Nick and anyone else,
I first got the heating error issue after a month or two of use in Oct 2023. It was sporadic at first but increased in frequency and in the last month is now basically every night.
My hose was at right angles and coming loose as in the video but I didn't think this was always the explanation.
Since rotating and fixing in place with tape so I'm 100% sure the connection is not the issue, I still get the error. With automatic and manual humidity settings.
Just want to confirm that these are two separate issues (1. Loose hose and 2. Unknown Software error?) resulting in the same error report and the ResMed update is supposedly for the 2nd case.
Apart from the solutions mentioned, are there any other ideas? Has the firmware update been pushed or is there an Eta, rumoured or otherwise?
Hey mate, can you shoot me an email cpapreviewsaus@gmail.com 👋
Good day mate!
G'day Maaaattttteeee 😜
Had the same problem on the leak with the RezMed 11. Its at the Tubing. Minneapolis MN
I just picked up my new AirSense11 today. My 7 year old AirSense10 has the motor life warning. Thanks to this video I told and showed my DME people the cause of this issue. Their patients have had this issue and everyone was stumped. The supervisor took pictures and will be contacting ResMed about it. Thank you for reporting it and the solution so I could help others too.
Great video! One would think that Resmed would find a way to add an elbow to the back of the AirSense 11 so that leak wouldn't occur.
Tell you what, I'm so glad I hung onto my AirSense 10 after all these years. It's older, and it has the 3G modem which means it can't communicate with any networks, but it seems to be the best running unit out there. If Redmed would make a 4G modem for it, or a way for it to communicate with my home network, I would never part with it.
Hello. I am due for a new CPAP machine, just waiting for the visit with a Pulmonologist to satisfy my insurance co. After listening to CPAP Reviews and others, and verifying that I was to be sent a new Airsense11, with all it's problems, I WILL be requesting a New Airsense 10. My Airsense 10 has NEVER given me any problems, and it looks to be so much easier to use, why would I put myself through all the hassle of the Airsense 11. Thank you very much for your reviews. David from Florida.
"Customers have discovered the design flaw. What should we do?"
"Tell them it will be fixed in the next firmware update."
"But that isn't true."
"Yes, but it won't be your problem."
So I am not mad for still be reluctant to upgrade my AirSense 10 to an 11? I want the integrated Bluetooth of the 11, I don’t use a humidification tank so don’t worry about the smaller capacity of the 11, but I still don’t feel inspired to upgrade and this reinforces that.
shrinkflation can also refer to the deteriorating quality of products such as these, where bean-counters at HQ will strip back functionality to save on cost, the aim being to approximate zero expenditure building the bloody things which of course in theory increases margins. But the philosophy is completely fawceted.
Couldn’t find the report. But on my loaner unit the auto mode was uncomfortable even though I was not getting the error message. The air was freezing me out. I turned it to manual mode, turn the humidity up by one click and turned the tube temp to 76. Or maybe I turned it to 78, I can’t remember. That I found much more comfortable. I hope mine doesn’t come back and they say there’s nothing wrong with it.
Nice discovery! While I haven't encountered the "heater system error", I've had odd consistent small leaks (seen with OSCAR) so I'll definitely take a look at the tubing connection now!
This is a hardware issue for sure you can see it with your video, no software will fix that, it may help with other issues but this is an easy fix for Resmed just make the little bit that sticks out on the elbow longer which makes it more rigid. Therefore it won’t pop out of place. It will be interesting to see if Resmed fix this issue quick or just ignore it knowing they don’t have much competition out there now.
Get out your 3D printer and make some tubing retention devices.
I have noticed water under the reservoir sometimes when I take it out of the main body. I’m sure I push it in all the way. Where is the leak coming from?